GQMP 2012 Training File by PI Lab
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GQMP 2012, Undue Influence Laboratory Customers Training
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
Definitions:
Undue influence: unjustified or unwarranted pressure exerted on a laboratory employee or employees in an attempt to affect the quality or integrity of their work. Undue influence is typically, but not always, motivated by financial or other commercial interests and can be exerted by people and/or entities internal or external to the company. 不总是典型地，对于公司内部或者公司外部，出于财务 上的或者其他商业利益为目的，对于实验室雇员，或者 雇员，为了影响其工作质量或者影响其诚信所采取的不 正确，或者未获承认无理由的压力，
• 在一次拉力测试当中，标准要求样品拉力承受21磅的拉力，实际样品只是承受20.5磅 的拉力，无法到达标准要求。测试员在汇报测试结果不合格之后，生产部经理提交第 二个样品给测试员进行第二次测试，第二次样品可以承受25磅的拉力，第二次样品测 试结果合格。生产部经理试图说服实验室测试员不要报告第一次测试结果。
2)
Reporting undue influence to CPSC via the Mattel Ethics Hotline
To report undue influence to the CPSC by calling the Ethics Hotline, call the appropriate Hotline number (see below) and request that the matter be reported to the CPSC. -- The Ethics Hotline offers local telephone numbers and native speaking operators. -- The caller can remain anonymous if he/she so chooses. -- Callers to the Mattel Ethics hotline speak to a representative from Global Compliance Services, an independent company. -- Global Compliance Services will take a report and transmit that report to the Mattel Ethics Committee, which includes the Mattel General Counsel. -- The Mattel Ethics Committee will immediately notify the CPSC of any allegations of undue influence. -- The Worldwide Ethics Hotline phone numbers are listed in the attached PDF file. These numbers can also be found on the Mattel Intranet.
Contains requirements for certifying components Effective Dec 8, 2011 (voluntary)
GQMP 2012, Undue Influence Implementation Date: Feb. 8, 2013
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
Contains requirements for certifying products and periodic testing Effective Feb 8, 2013 (product manufacture date)
1109 – Component Part Certification
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
GQMP 2012, Undue Influence Training 1, Back Ground
Consumer Product Safety Improvement Act (CPSIA) The Two Rules 1107 – Testing and Labeling Pertaining to Product Certification
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reservቤተ መጻሕፍቲ ባይዱd
Scenario 1 from GLOP 7412
• A laboratory technician is conducting a pull test. The sample fails at 20.5 lbs, with a requirement of 21 lbs. When informed of the failure, the production manager gives a second sample to the technician to test. The second sample passes with a force of 25 lbs. The production manager attempts to convince the technician to not report the first test. Is this undue influence?
How to report ? Two ways of reporting. 1) Reporting undue influence directly to CPSC
Phone: (301) 504-7923 M-F 8:00 am - 4:30 pm Eastern Time Zone in the United States Fax: (301) 504-0124 and (301) 504-0025 By mail: U.S. Consumer Product Safety Commission 4330 East West Highway Bethesda, MD 20814 By email: access the CPSC website (www.cpsc.gov) and click on the “contact us” link When reporting undue influence directly to the CPSC, the caller can remain anonymous if he/she so chooses.
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
• Question 1: What are examples of undue influence?
• Answer: • Example 1 • Any employee, whether corporate or at the manufacturing facility, asks a laboratory employee to not report a failing test result because the failure will cause the plant to miss a production start date target or other shipping schedule milestone.
GQMP 2012, Undue Influence Training
1, Back Ground
2, Definitions and Examples
3, Training and the Action Plan
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
• Example 2 • The laboratory, during a routine product audit, finds that a product fails a requirement and alerts a production manager. The production manager says that he/she will correct the problem immediately, but that the audit should be aborted and not reported because they have already made several shipments of the product.
• Example 3 • A 3rd party laboratory justifiably fails a Mattel product. A Mattel employee calls the laboratory to discuss the failure. During the conversation, the Mattel employee states that if the laboratory continues to fail Mattel products, it may not receive as much business from Mattel in the future.
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
Definitions:
Undue influence: unjustified or unwarranted pressure exerted on a laboratory employee or employees in an attempt to affect the quality or integrity of their work. Undue influence is typically, but not always, motivated by financial or other commercial interests and can be exerted by people and/or entities internal or external to the company. 不总是典型地，对于公司内部或者公司外部，出于财务 上的或者其他商业利益为目的，对于实验室雇员，或者 雇员，为了影响其工作质量或者影响其诚信所采取的不 正确，或者未获承认无理由的压力，
• 在一次拉力测试当中，标准要求样品拉力承受21磅的拉力，实际样品只是承受20.5磅 的拉力，无法到达标准要求。测试员在汇报测试结果不合格之后，生产部经理提交第 二个样品给测试员进行第二次测试，第二次样品可以承受25磅的拉力，第二次样品测 试结果合格。生产部经理试图说服实验室测试员不要报告第一次测试结果。
2)
Reporting undue influence to CPSC via the Mattel Ethics Hotline
To report undue influence to the CPSC by calling the Ethics Hotline, call the appropriate Hotline number (see below) and request that the matter be reported to the CPSC. -- The Ethics Hotline offers local telephone numbers and native speaking operators. -- The caller can remain anonymous if he/she so chooses. -- Callers to the Mattel Ethics hotline speak to a representative from Global Compliance Services, an independent company. -- Global Compliance Services will take a report and transmit that report to the Mattel Ethics Committee, which includes the Mattel General Counsel. -- The Mattel Ethics Committee will immediately notify the CPSC of any allegations of undue influence. -- The Worldwide Ethics Hotline phone numbers are listed in the attached PDF file. These numbers can also be found on the Mattel Intranet.
Contains requirements for certifying components Effective Dec 8, 2011 (voluntary)
GQMP 2012, Undue Influence Implementation Date: Feb. 8, 2013
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
Contains requirements for certifying products and periodic testing Effective Feb 8, 2013 (product manufacture date)
1109 – Component Part Certification
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
GQMP 2012, Undue Influence Training 1, Back Ground
Consumer Product Safety Improvement Act (CPSIA) The Two Rules 1107 – Testing and Labeling Pertaining to Product Certification
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reservቤተ መጻሕፍቲ ባይዱd
Scenario 1 from GLOP 7412
• A laboratory technician is conducting a pull test. The sample fails at 20.5 lbs, with a requirement of 21 lbs. When informed of the failure, the production manager gives a second sample to the technician to test. The second sample passes with a force of 25 lbs. The production manager attempts to convince the technician to not report the first test. Is this undue influence?
How to report ? Two ways of reporting. 1) Reporting undue influence directly to CPSC
Phone: (301) 504-7923 M-F 8:00 am - 4:30 pm Eastern Time Zone in the United States Fax: (301) 504-0124 and (301) 504-0025 By mail: U.S. Consumer Product Safety Commission 4330 East West Highway Bethesda, MD 20814 By email: access the CPSC website (www.cpsc.gov) and click on the “contact us” link When reporting undue influence directly to the CPSC, the caller can remain anonymous if he/she so chooses.
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
• Question 1: What are examples of undue influence?
• Answer: • Example 1 • Any employee, whether corporate or at the manufacturing facility, asks a laboratory employee to not report a failing test result because the failure will cause the plant to miss a production start date target or other shipping schedule milestone.
GQMP 2012, Undue Influence Training
1, Back Ground
2, Definitions and Examples
3, Training and the Action Plan
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
• Example 2 • The laboratory, during a routine product audit, finds that a product fails a requirement and alerts a production manager. The production manager says that he/she will correct the problem immediately, but that the audit should be aborted and not reported because they have already made several shipments of the product.
• Example 3 • A 3rd party laboratory justifiably fails a Mattel product. A Mattel employee calls the laboratory to discuss the failure. During the conversation, the Mattel employee states that if the laboratory continues to fail Mattel products, it may not receive as much business from Mattel in the future.
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples
©2011 Mattel, Inc. Mattel Confidential / Trade Secret Information. Do Not Distribute. All Rights Reserved
GQMP 2012, Undue Influence Training 2, Definitions and Examples