商务英语-电话

合集下载

商务英语1000必备单词 Unit 6： On the Phone 电话英语

商务英语1000必备单词 Unit 6： On the Phone 电话英语（实用版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的实用资料，如工作报告、合同协议、条据文书、策划方案、演讲致辞、人物事迹、学习资料、教学资源、作文大全、其他资料等等，想了解不同资料格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, this store provides various types of practical materials for everyone, such as work reports, contract agreements, policy documents, planning plans, speeches, character stories, learning materials, teaching resources, essay encyclopedias, and other materials. If you want to learn about different data formats and writing methods, please pay attention!商务英语1000必备单词 Unit 6： On the Phone 电话英语学习英语中词汇是一个基本的入门，针对不同阶段的人群，需要学习词汇也是不同的，而在商务交往中对于词汇量有着更高的要求，那么关于商务人员需要必备的哪些词汇呢 ?以下是本店铺给大家整理的商务英语1000必备单词 Unit 6 On the Phone 电话英语，希望可以帮到大家Unit 6 On the Phone第六单元电话英语call centerAdam had a job at a call center during his college years.电话客服中心亚当大学时代曾在某家电话客服中心工作过。

关于商务英文电话用语

关于商务英文电话用语随着全球化经济步伐的加快和跨文化交流的频繁,专业英语能力成为了高等专门人才的必备能力素质。

店铺整理了关于商务英文电话用语，欢迎阅读!关于商务英文电话用语一接打电话A: Good morning. Hudson Textile Company.A:早上好!这里是哈德逊纺织品公司。

B: Good morning. Could I speak to. Mr. White, please?B:早上好!请叫怀特先生听电话。

A: Yes. Hold the line, please... Hello, I'm afraid Mr. White is completely snowed under at present. He shouldn't be free until 11 o'clock. Can I take a message?A:好的，请稍等……喂，怀特先生现在根本走不开，直到11点才有空。

需要我转告一下吗?B: Of course. Could you ask him to call me back? It's about the sample of article No.067.B:当然，请叫他给我回电话，是有关067号货的样品。

A: Yes. What's your name, please?A:可以，请问您贵姓?B: This is Aram of Trans-America Clothing.B:我是泛美服装公司的艾拉姆。

A: Mr. Aram. Does he have your number?A:艾拉姆先生，他有您的电话吗?B: Yes , but I'll give it to you again. It's 82345678.B:知道，但我还是跟你说一下，82345678。

A: Thank you, Mr. Aram. I'll give Mr. White the message.A:谢谢，艾拉姆先生，我会转告怀特先生。

常用商务英语-电话篇

二。

听不清楚1. Sorry, I didn't catch you.对不起，我听不懂你说的。

2. Sorry, I didn't understand. 抱歉，我听不懂。

3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。

4. I can't hear you very well. 我听不太清楚。

5. I can barely hear you. 我几乎听不到你说的。

6. I'm having trouble hearing you. 我听不清楚。

7. We have a bad connection. 通讯效果不太好。

8. I can't catch what you are saying. 我听不太清楚你说的话。

发生上面的情况，你可以请对方在重复一遍，你可以说：1. Pardon?请再说一遍好吗？2. Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。

听到这句话时就要知道对方要自己再说一遍。

3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4. Could you repeat that, please? 能请你再说一遍吗？5. Would you say that again? 你能再说一遍吗？三。

请对方说慢点的说法：1. Would you speak more slowly? 你能再说慢一点吗？2. Could you speak up a little? 你能在大声一点吗？（speak up 大声说=speak out）3. Would you speak more clearly? 你能再说清楚一点吗？4. Would you explain more for me? 可以为我解释一遍吗？5. Please speak a little louder. 请讲大声一点。

商务英语电话对话作文

商务英语电话对话作文商务英语电话对话。

A: Good morning, this is John speaking. How may Iassist you?B: Good morning, John. This is Mary from ABC Company. I am calling to inquire about your products.A: Certainly, Mary. What products are you interested in?B: I am interested in your latest line of laptops. Can you tell me more about them?A: Of course, Mary. Our latest line of laptops is designed with the latest technology and features. They are lightweight, portable and perfect for business use.B: That sounds great, John. Can you provide me withmore details on the specifications and pricing?A: Absolutely, Mary. Our laptops come with a 14-inch display, Intel Core i7 processor, 8GB RAM, and 512GB SSD. The price for each laptop is $1,500.B: That sounds reasonable, John. Can you provide me with a discount if I purchase in bulk?A: Yes, Mary. We offer a 10% discount for orders of 10 or more laptops.B: That's great, John. I am interested in purchasing 20 laptops. Can you provide me with a formal quotation?A: Sure, Mary. I will send you a formal quotation via email within the next hour. Is there anything else I can assist you with?B: No, John. That's all for now. Thank you for your help.A: You're welcome, Mary. Thank you for considering ourproducts. Have a great day.B: You too, John. Goodbye.A: Goodbye, Mary.以上是一段商务英语电话对话，我们可以从中学到很多商务英语的应用。

商务英语电话对话范文

商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。

我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。

A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。

请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。

A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。

请您先等一会儿好吗?我去看看她是否在办公室。

B: No problem.B：没问题。

A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。

商务英语之电话用语

商务英语之电话用语商务英语之电话用语导语：手机成为你我日常生活、工作的必须品，下面是商务英语之电话用语，一起来学习下吧：情况 (一) 打电话的人找的是你自己A：Is Daisy there? (Daisy 在吗?)B：This is she. 我就是。

(注: 男的用 "This is he.")A：You’re speaking/talking to her. 你正在跟她说话。

(注: 男的用"You’re speaking/talking to him.")情况 (二) 打电话的人要找的人不在A：May I speak to Mr. Gates? (请问 Gates 先生在吗?)B：He’s not here right now. 他现在不在这里。

/ He’s out. 他出去了。

/ He’s in a meeting right now. 他现在正在开会。

/ You’ve just mis sed him. 你刚好错过他了。

/ He’s just stepped out. 他刚好出去了。

情况 (三) 打电话的人要找的人不在, 问对方是否要留言A：Can I talk to Mark? (我可以跟 Mark 讲话吗?)B：He’s out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? / He’s not available right now. Can I take a message? 他不在, 我可以帮你传话吗?情况 (四) 打电话的人问他要找的人何时回来A：Do you know when he will be back? 你知道他什么时候会回来吗?B：I’m sorry. I don’t know. 抱歉, 我不知道。

/ I have no idea. 我不知道。

商务打电话英语口语

商务打电话英语口语（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、策划方案、规章制度、演讲致辞、合同协议、条据书信、应急预案、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as work summaries, planning plans, rules and regulations, speeches, contract agreements, policy letters, emergency plans, teaching materials, complete essays, and other sample essays. If you want to learn about different sample formats and writing methods, please pay attention!商务打电话英语口语商务打电话英语口语（精选140句）商务英语专业主要属于文学中外国语言文学类专业，在外国语言文学类中主要都是各种语言类专业，比如说日语、法语、西班牙语等专业。

商务英语—电话英语全攻略

电话英语一，生活应用篇要找的人不在a: hello, this is carol. may i speak to miss chen? b: yes, one moment please. i'll get her for you. a: thank you. b: i'm sorry, she's not at her room right now. a: oh, i'll call her again. 翻译a: 喂，我是卡罗，可以请陈小姐听电话吗？b: 好，请等一下，我为你转接。

a: 谢谢。

b: 对不起，她现在不在。

a: 那我在打给她。

自我介绍时，请注意： 1. "hello"等于是中文的“喂”，随时随地可用。

2. 打电话先行自我介绍是一种礼貌。

电话中最常用" this is~"的形态而不是"here is~"或"i am~",这是打电话需要注意的。

3. " may i speak to~" 也可以换成是"can i speak to~" 请~听电话。

抱歉这么晚打来的说法： 1. I'm sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。

（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

4. I'm sorry to call you so early. 对不起这么早打电话来。

5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

有急事时的表达方法：1. It's urgent. Could I have her mobilephone number? 2. Could you tell me where I can reach her? 3. This is an emergency. I need to get in contact with him right now. 翻译：1. 我有急事，可不可以告诉我她的手机号码？2. 能不能告诉我在哪里可以找到她？ 3. 我有急事，需要马上跟他联络。

商务英语900句电话英语

329 I would like to talk to Mr. Liu.我想请刘先生来听电话。

330 May I speak to Mr. Johnson, please?我想请约翰先生听电话好吗？331 May I speak to your boss?我想和你们的老板讲话好吗？332 Give me someone who can speak English.找一位能讲英语的人来。

333 Is there anyone who can speak English.请问有没有会讲英语的？334 I would like to talk with someone in charge.我想请你们负责人讲话。

335 I would like to talk to your chief.我想请你们主管讲话。

336 Let me talk to Mr. Wang.我要请王先生讲话。

337 Can I speak to Mr. Li?我能请李先生讲话吗？338 When is he expected to be back?他什么时候回来？339 Do you know when he will be back?你知道他什么时候会回来？340 Can you tell me what time Mr. chen will be back ?你能否告诉我陈先生何时会回来？341 Who is this ,please?请问你是哪一位？342 Who is calling, please?请问你是谁？343 May I have your name?请问你姓名？344 Whom are you calling?你要找谁？345 Will you please spell his name for me?请你把他的名字拼给我好吗？346 Please say it again.请再说一遍。

347 Would you speak a little louder?请你说大声一点好吗？348 Will you speak up, please?请你大声一点好吗？349 Will you speak more slowly?请你说慢一点好吗？350 Mr. Wang is not in now.王先生现在不在此地。

商务英语电话用语

Introduce yourself again when the person for whom you are calling comes to the phone if he is someone other than the person who answered the phone.
State the purpose of your call
商务电话用语
Make a business phone call
听一段录音
生词学习
1,call [kɔːl]呼叫,打电话
call sb. up打给某人
make a call 打一个电话
例句：I'll call you up later.
我一会打电话给你。
2,dial [‘daɪəl] 拨（号）
have the number to call the name of the person you need to speak to have all of your personal info at hand i.e. - calendar, Full
name, Address and Phone number and email to reach you at.
This includes the company or organization affiliation where applicable. An example of a proper statement includes, “I am calling on behalf of (company/organization name) in regard to (reason for the call).” When making a personal call to someone you recently met, begin the conversation by reminding the person when and where you met, for example, “We met Wednesday at the park.”

商务英语-日常口语交际-公司电话用语-CALL

•
• •
THANKS!
————Evelyn Guo
情景对话 1
• • • • A:你好！我是琳达。 B:我是托尼.史密斯。我找销售经理！ A:请稍等！我这就为您接通电话。 B:谢谢！
Dialogue 1
A:Hello! This is Linda speaking. B:This is Tony Smith.May I speak to the sales manager? A:Hold on,please. I'll put you through right now. B:Thank you!
Words & Expressions
• 打电话 make a call • 接电话 answer the call • 挂电话 hang up
Words & Expressions
• • • • • 1.接通 put through 2.转接 switch over 3.总机 switchboard 4.分机 extension 5.占线 busy
情景对话 2
• A:你好！这里是欧润特总机，您是哪位？ • B:我是托尼.史密斯。能帮我转一下211分机吗？ • A:不好意思，现在电话占线。如果接通我们就给您回电话。 • B:好的，谢谢！
Dialogue 2
A:This is N.E.O switchboard. Who is that? B:This is Tony Smith.May I have the extension two-one-one? ...... A:I'm sorry but this line is busy.We'll call you back if connected. B: OK,thank you!

商务英语-接电话礼仪

1、I was referred to you by Mr. Gordon.我是Gordon 先生介绍我来的。

打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦，最好能先攀点关系啦！例如最常用的招数，我是某某人介绍来的，就是"I was referred to you by someone." （注意，介绍在这里用refer 而不是用introduce.）还有呢？如果你今天拿到了该公司的折价卷，则最好也是开宗明义地说，"I got your number from a coupon，which says your product is 50% off today." （我是根据你们折价卷上的号码打过来的，它上面写着今天产品五折优待。

）这样子让他想赖都赖不掉。

总之呢？先表明自已是怎么搭上这条线的，这样子别人才不会有突兀的感觉啦。

2、I‘m calling to check my order status.我打电话来查看我订单的状况。

以前我因为不知道check order status 这个用法，常拉拉杂杂讲了一堆才能表达我的意思。

例如我可能会说，"I ordered something yesterday. Can you check if you‘ve shipped it or not." 这句话听起来是不是蛮笨的？后来我暗中观察，同样的情况原来老美居然都简简单单地说"I want to check my order status." 或是"I want to track my order status." 就能完整地表达这句话的意思，真是太神奇了。

这让我想到有一次在机场也是，我想问柜台小姐我的朋友倒底坐哪一班飞机，那班飞机有没有慢分，他大概几点会到，当我好不容易讲完这么长一串时，柜台小姐居然只回了我一句，"You wanna check passenger status？" 差点没昏到，原来我只要用check passenger status 就行了喔？3、I‘d like to place an order for a DL-1100 color printer.我想要下一份DL-1100 彩色印表机的订单。

新商务英语电话对话范文(优选八篇)

商务英语电话对话范文(优选八篇)5商务英语电话对话范文(篇一)Dear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .Sincerely商务英语电话对话范文(篇二)Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly商务英语电话对话范文(篇三)Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market hereleaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discountoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly商务英语电话对话范文(篇四)Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technicalinformation on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.商务英语电话对话范文(篇五)Business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)People are a key factor in your own and your business' success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.Dan McLeod, president of Positive Management Leadership Programs, a union avoidance company, says, "Show me a boss who treats his or her employees abrasively, and I'll show you an environment ripe for labor problems and obviously poor customers relations. Disrespectful and discourteous treatment of employees is passed along from the top."The SolutionMost behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. We've always found that most negative experiences with someone were unintentional and easily repaired by keeping an open mind and maintaining open, honest communication. Basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical.There are many written and unwritten rules and guidelines for etiquette, and it certainly behooves a business person to learn them. The caveat is that there is no possible way to know all of them!These guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. Possibilities to commit a faux pas are limitless, andchances are, sooner or later, you'll make a mistake. But you can minimize them, recover quickly, and avoid causing a bad impression by being generally considerate and attentive to the concerns of others, and by adhering to the basic rules of etiquette. When in doubt, stick to the basics.The BasicsThe most important thing to remember is to be courteous andthoughtful to the people around you, regardless of the situation. Consider other people's feelings, stick to your convictions as diplomatically as possible. Address conflict as situation-related, rather than person-related. Apologize when you step on toes. Youcan't go too far wrong if you stick with the basics you learned in Kindergarten. (Not that those basics are easy to remember when you're in a hard-nosed business meeting!)This sounds simplistic, but the qualities we admire most when we see them in people in leadership positions, those are the very traits we work so hard to engender in our children. If you always behave sothat you would not mind your spouse, kids, or grandparents watching you, you're probably doing fine. Avoid raising your voice (surprisingly, it can be much more effective at getting attention when lower it!) using harsh or derogatory language toward anyone (present or absent), or interrupting. You may not get as much "airtime" in meetings at first, but what you do say will be much more effective because it carries the weight of credibility and respectability.The following are guidelines and tips that we've found helpful for dealing with people in general, in work environments, and in social situations.It's About PeopleTalk and visit with people. Don't differentiate by position or standing within the company. Secretaries and janitorial staffactually have tremendous power to help or hinder your career. Next time you need a document prepared or a conference room arranged for a presentation, watch how many people are involved with that process (you'll probably be surprised!) and make it a point to meet them and show your appreciation.Make it a point to arrive ten or fifteen minutes early and visit with people that work near you. When you're visiting another site, lingerover a cup of coffee and introduce yourself to people nearby. If you arrive early for a meeting, introduce yourself to the other participants. At social occasions, use the circumstances of the event itself as an icebreaker. After introducing yourself, ask how they know the host or how they like the crab dip. Talk a little about yourself- your hobbies, kids, or pets; just enough to get people to open up about theirs and get to know you as a person.Keep notes on people. There are several "contact management" software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another. They help you create a "people database" with names, addresses, phone numbers, birthdays, spouse and children's' names; whatever depth of information is appropriate for your situation.It's a good idea to remember what you can about people; and to be thoughtful. Send cards or letters for birthdays or congratulations of promotions or other events, send flowers for engagements, weddings or in condolence for the death of a loved one or family member. People will remember your kindness, probably much longer than you will!商务英语电话对话范文(篇六)Good morning. It's a pleasure for me to be here in front of you to present myself. My name is Jennifer Wong, and I am a candidate for the position of Overseas Sales background and work experience are tailor-made for this position. I studied marketing as an undergrad here in Taiwan, and in 1995, I received my MBA from the School of Business, University of Texas. For five years, I have utilized my skills and knowledge as the Assistant Director of Exports for Magic Kitchen Appliances is a forward-looking company. I am aware that you are expanding into new markets, particularly in the . Thus you are going to need aggressive, take-charge sales representatives.At Magic Kitchen, during my five years there, we expanded our . market share by 25%. This is just one example of my ability to go out there and sell position with your company would be both a learning experience and a great opportunity. I look forward to becoming part of the Action team. Thank you.商务英语电话对话范文(篇七)Look at the letter below. Rewrite it as an individual letter to a customer - which would certainly be necessary if the customer had ordered ten items at this price and not just one.The first lines are done for you below.Dear Customer：We regret that your order is being returned to you due to thereason(s) checked below. Unfortunately， prices of equipment are constantly changing and these changes are often not reflected in our advertising due to the months between preparing advertising copy and its publication.Shipping and handling are also variable， so please include theproper charges if that is the reason that your order cannot be processed. It is always best to call us when more than one item is requested， to obtain exact shipping costs for your order.From time to time items are discontinued and， though this is beyond our control， we will be happy to suggest products which are suitable. Please give us a call on our inquiry line (304) 739-8723.Thank you for your patience， and we hope to serve you when the problem with your order noted below is corrected.(_) Item requested is no longer available.(_) Item requested is not yet available(_) Invalid credit card number. Please check your card.(_) Insufficient postage and/or handling. Please add $____ for shipping.(*) Price change. The new price is $(_) Other：_________________________________Additional notes： The product has been upgraded - the new version performs better than the original version， which has been discontinued.Begin your letter like this：12 April 19——Dear Mr Stafford，Your order #767 999 for ten CX 99 processorsI am sorry to inform you that we have been unable to process this order and I am returning it to you for your attention.商务英语电话对话范文(篇八)Dear Mr. Sun：We thank you for your letter of the 23rd August requesting addresses of possible agents for your products.On the attached list we have given names and addresses of three firms who in our opinion would be able to provide you with the required services, and would be interested in your proposition.Very truly yours.Oscar OlenderExecutive ChairmanAttachment。

商务英语口语之电话英语

商务英语口语之电话英语首先让我们来熟悉一下电话用语中常用的单词和句型吧!预习1.I'dliketodosth我想要做某事。

2.extension分机3.switchboard总机4.delivery送货5.speaktosb.与...讲话6.putsb.through为某人接通(给的电话)7.connect...with接通电话Operator:KrondikeElectronics.CanIhelpyou?Bird:Yes,I'dliketospeaktoMr.Edwards,please.Operator:Who'scalling,please?Bird:JohnBird.Operator:Justamoment,Mr.Bird;I'llputyouthrough.看来第一个接听Mr.Bird电话的人是Krondike电器公司的Operator接线员。

因为现在许多公司中都设有分机，分机是extension,所以从outline外线拨入的电话一般都会经过switchboard总机转接到分机上。

接线员首先自报公司名KrondikeElectronics，然后礼貌地问：CanIhelpyou?(我能为您做点什么吗?)WhatcanIdoforyou?MayIhelpyou?讲到这里，你也许会感到奇怪：拿起电话第一句话不都是Hello 吗?为什么这位接线员没有用Hello呢?这是因为现代人越来越重视时间和效率，在接通电话后直接报出公司或姓名的情况变得很普通。

有时，为了显得更礼貌，也可以加上Goodmorning、Goodafternoon，然后再报出身份。

上一段中Mr.Bird的回答也很有礼貌，他说：Yes,I'dliketospeaktoMr.Edwards,please.(是的，我想找爱德华先生。

)请注意，这里Mr.Bird用了I'dliketodosth....的句型，I'dliketodo...是Iwouldliketodo...的缩写形式，用这个句式提出要求会显得非常有礼貌，类似的礼貌用语还有：MayIspeaktoMr.Edwards?(我可以与爱德华先生讲话吗?)CouldyouputmethroughtoMr.Edwards,please?(你能给我接通爱德华先生吗?)有时你不知道该找谁来解决问题，比如说想找个人谈谈delivery(送货)的问题，那么下面的句式是可以帮你解决"开口之难"的：I'dliketospeaktosomeoneaboutdeliveries,please.现在就记住I'dliketospeaktosomeoneaboutsth.,please.的句式吧!还有一点要注意的是：在电话英语中，习惯用speaktosb.，而不用talktosb.。

商务英语电话的用语

商务英语电话的用语英：● (Receptionist/Assistant))? (Caller)Guidelines for external calls to the company receptionist● Use a positive salutation.(example: Good morning,)● Identify your company and yourself.(example: ABC Incorporated, Marie speaking.)● Give a standard offer of service.(example: May I help you?)? Wait for the caller to identify herself/himself and to stateher/his purpose.(example: Hi, this is Sarah. I’d like to talk to Mr. Long)● Give an appropriate response.(example: Just a moment, please. I’ll transfer your call)Guidelines for external calls to an administrative assistant● Use a positive salutation.(example: Good morning,)● Identify your superior and yourself.(example: Mr. Long’s office, Helen speaking.)? Wait for the caller to identify herself/himself and to stateher/his purpose.(example: Good morning, Helen. This is Sarah. Can Ispeak to Mr. Long, he’s expecting my call?)● Give an appropriate response.(example: Just a moment, please, while I put youthrough.)Guidelines for internal calls to a departmental secretary/receptionist● Use a positive salutation.(example: Good morning,)● Identify your department and yourself.(example: Marketing Dept. This is Lucy.)? Wait for the caller to identify herself/himself and to stateher/his purpose.(example: Hi, Lucy. How are you doing? Is Jack around?)● Give an appropriate response.(example: Sorry, he just stepped out.)? Possible return response.(example: OK, I’ll call back later.)中：● (接待员/助手)? (打电话者)公司接待员接听外部电话的原则●用积极的问候语。

5th商务英语之电话交流及音标

• 16.Mr.Wang is not in now.王先生现在不在此地。 • 17.He has not come in yet. 他还没有来。 • 18.He has gone home.他已经回家去了。 • 19.He has left already. 他已经离开了。 • 20.He is attending a conference now. • 他现在正在开会。 • 21.May I take your message? • 你需要留言吗？ • 22.May I have him call you back? • 要我请他回你的电话吗？ • 23.I will transfer this call to Mr.Chen. • 我把这个电话转给陈先生。 •
• -- 早上好，市场部，有什么可以帮忙的吗？ • -- 早上好，我是库巴特先生。我一个星期前订购了五桶纯净水，但是还没有到货。 • -- 哦，对丌起，先生。我立刻查一下。您能告诉我您的全名、地址和电话号码吗？
• -- 好，布鲁斯· 库巴特，金陵路480号，5653-0198.
• -- 谢谢你，先生。我会检查一下我们运输部，将在十五分钟或者二十分钟内给您打电话。请接受我们真诚的道歉。
翻译对话一
• • • • -- 请问张先生在吗？ -- 对丌起。我听丌清楚。请说大声一点好吗？ -- 我是问，张先生在吗? -- 史密斯先生，电话线路丌清楚。请别挂，我把电话转到另一条线路上去。
• A: Is Mr. Zhang there, please? • B: Sorry. I can’t hear you. Would you please speak a little louder? • A: I said, is Mr. Zhang there? • B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line. •

商务英语情景对话电话篇

商务英语情景对话电话篇
1.Call me back please 请给我回电话
A:Could you have her call me back, please?
B:No problem. I will let her know.
A：你能让她给我回个电话吗?
B：没问题，我会告诉她的。

2. Collect call 对方付费电话
A: I need to make a collect call.
B: Just one second, I will connect you.
A：我得打个对方付费电话。

B：没问题，我给您接。

3.Could you call back later? 您能过会给我打电话吗?
A: I'm in the middle of something. Could you call back later?
B: Sure. I will call you this afternoon.
A：我现在很忙，你能过会给我打电话吗?
B：好的，我下午打给你。

4.Get the phone 接电话
A: I'm busy, can someone get the phone? B: Okay. I got it.
A：我有事儿，谁接一下电话好吗?
B：好的，我接了。

5.Give me a call 给我打个电话
A: If you need anything, give me a call. B: Thanks a lot.
A：如果你需要什么，给我打个电话。

B：太谢谢了。

商务英语电话留言的格式及范文

商务英语电话留言的格式及范文Effective business English voicemail messages are an essential component of professional communication in today's fast-paced corporate environment. A well-crafted voicemail can leave a positive impression, convey important information, and facilitate timely responses from recipients. This essay will explore the key elements of a formal business voicemail format and provide a sample script to serve as a reference.The primary purpose of a business voicemail is to provide the recipient with clear, concise, and actionable information. The format of a business voicemail typically follows a structured approach, consisting of several crucial components.Greeting: The voicemail should begin with a polite and professional greeting, such as "Hello" or "Good morning/afternoon." This sets the tone for the entire message and establishes a courteous and respectful tone.Identification: The next step is to clearly identify yourself by statingyour full name and your position or role within the organization. This information helps the recipient understand who is contacting them and establishes your credibility.Contact Information: Provide the recipient with your contact details, including your phone number and, if relevant, your email address. This ensures that the recipient has the necessary information to reach you back.Purpose of the Call: Briefly explain the reason for your call. This could be a request for information, a follow-up on a previous discussion, or a notification of a specific event or deadline. Clearly articulating the purpose of the call helps the recipient understand the context and the expected action.Requested Action: If applicable, specify the action you would like the recipient to take, such as returning your call, sending a document, or attending a meeting. Provide any relevant details, such as deadlines or preferred methods of communication.Closing: End the voicemail with a polite closing, such as "Thank you for your time," "I look forward to hearing from you," or "Have a great day."By following this structured format, you can ensure that yourbusiness voicemail messages are clear, concise, and effective. Now, let's explore a sample script that demonstrates this format:"Hello, this is [Your Full Name], [Your Job Title] at [Company Name]. I'm calling you today at [XXX-XXX-XXXX] regarding [Purpose of the Call].I'm following up on our previous discussion about [Brief Description of the Previous Discussion]. I would appreciate if you could [Requested Action], such as [Provide Specific Details], by [Deadline Date]. Please feel free to reach me back at this number or via email at [Your Email Address].Thank you for your time, and I look forward to hearing from you. Have a great day."This sample script covers all the essential elements of a business voicemail message. It begins with a friendly greeting, clearly identifies the caller, provides contact information, states the purpose of the call, requests a specific action from the recipient, and ends with a polite closing.It's important to note that the tone and language used in a business voicemail should be professional, concise, and devoid of any unnecessary jargon or colloquialisms. The message should betailored to the specific recipient and the context of the communication.In addition to the structured format, there are several best practices to consider when leaving a business voicemail:1. Speak slowly and clearly: Ensure that your message is easy to understand by speaking at a moderate pace and enunciating your words.2. Avoid background noise: Find a quiet environment to record your voicemail to minimize distractions and ensure the recipient can hear you clearly.3. Keep the message brief: Aim for a concise message that conveys the essential information without rambling.4. Proofread and review: Before sending the voicemail, listen to it and ensure that the content, tone, and delivery are appropriate and error-free.5. Follow up if necessary: If the recipient does not respond within a reasonable timeframe, consider sending a follow-up email or placing another call to ensure your message has been received and addressed.By adhering to the structured format and best practices outlined in this essay, you can create effective business English voicemail messages that leave a positive impression, convey important information, and facilitate timely responses from your recipients.。

商务英语-电话用语

商务英语-电话用语(总5页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--电话预约A: Stone Corp. Hi, Mary speaking.隐四通公司, 您好，我是Mary。

B: Hello, I’d like to speak to Mr. Hunter, please.你好，我想找Hunter先生。

A: May I ask who is calling, please?请问您是哪位？B: My name is Herbert Wood of IBM Computer Company.我是IBM电脑公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.谢谢，Wood先生，请稍等。

（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。

C: Can you find out what he wants?你可以问他有什么事吗？A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。

（对来电者说）对不起Wood先生，让您久等了。

Hunter 先生现在非常忙，他想知道你有什么事对他说。

B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。