全国高考英语应用文写作训练之投诉信 (共21张PPT....ppt11-22页文档资料
高三英语二轮复习应用文写作之投诉信讲义
高三统测小作文（投诉邮件）假如你是李华，最近你在某英文网站订购电影票时遇到了一些问题。
为此，你决定向该公司的客服进行投诉，内容包括：1. 网页设计不合理；2. 退款不及时;3. 希望问题尽快得到解决。
分析过程：体裁：投诉信【邮件】主要时态：投诉内容：客观事实 do、does，事情经过did人称：3 1注意：需要掌握专业词汇：与购票、网站界面设计、退款等相关的专业词汇。
需要语气控制：在投诉时表达不满，同时又需要保持礼貌性，需要在词语选择和句式结构上找到平衡。
文章框架分析第一段：介绍自己+引出难题第二段：描述具体问题+对自己影响第三段：表达期待或者问题尽快解决+感谢处理-------------------------------------------------------------------------------------------------------第一段相关词汇或者短语客户服务部：Customer Service Team邮件开头问候语：I hope this email finds you well.电影票：movie tickets通过你们的网站via your website购买 purchase经历麻烦事 experience difficulties第一段组成1）问候语2）介绍自己+概述什么情况下遇到麻烦事翻译下面句子。
我是李华，最近当我试图通过你们网站买电影票的时候遇到了难题。
【while 引导的主从句】My name is Li Hua, and I recently experienced difficulties while trying to purchase movie tickets via your website.开头其他表示方式【背诵】问候语，我想让你注意一个重要的问题，一个我最近在你们的服务/产品中遇到的问题。
I hope this message finds you well. I am reaching out to bring an important issue to your attention, one that I recently experienced with your service/product.我写这封信是为了正式解决一个关于最近购买/使用[产品/服务]的体验的问题，不幸的是，它并没有达到预期的标准。
应用文写作之投诉信ppt课件
consideration/attention. 第二类投诉信第一句话可能是：I am
writing this letter to reflect some
problems (that/which) I came across
and appeal to the improvement of the
service industry.
12.退款n. _r_e_fu_n__d__ 13. 更换n. _re_p__la_c_e_m__e_n_t_
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14. 感到失望的 adj. _d_i_s_a_p_p_o_in_t_e_d 令人失望的 adj. _d_i_s_a_p_p_o_i_n_ti_ng v. _d_i_s_a_p_p_o_i_n_t_ n. _d_is_a_p__p_oபைடு நூலகம்in_t_m_ent
二、必备句型: (翻译) （1）表明写信目的： 1.我写信是为了投诉你们的服务质量。
I’m writing to complain about/ make a complaint about your quality/standard of service.
2.我写信是为了表达关于对你们的服务员的服务 态度的不满。
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投诉信应包括三个方面的内容: (三段式) 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因、问题的经过及产生的
后果。 3. 提出解决方案/希望得到的结果。
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二、文体特点
1.格式：与一般的书信格式一样，但第一句 话不是问好，而是通常直接切入主题。如 第一类投诉信：I’m writing to complain about the ….(that/which) I bought….最 后通常会加上一句：Thank you for your
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
高三一轮复习写作提升训练投诉信课件(共20张)
四、 On no account can we do …（我们绝不能……）
例句：我们绝对不能忽略知识的价值。
On no account can we ignore the value of knowledge.
1.我们绝对不能忽略教育的重要性。 2.我们决不能把快乐等同于财富。 3.我们决不能向困难屈服。
1.我深信，只要我们坚持每天背一些有用的表达，我们就可以提高我们的英语写作。 2.我深信预防重于治疗。 3.我坚信中国将会越来越强大。
1. I am greatly convinced that we can improve our writing if we insist on reciting some useful expressions. 2. I am greatly convinced that prevention is better than cure. 3. I am greatly convinced that China will become more and more powerful.
假期过得真快，可我还没有给我的朋友们寄过一张明信片。到了最后一天，我作出了一项重大决定。我早早
起了床，买来了37张明信片。我在房间里关了整整一天。然而竟连一张明信片也没写成！
一.句式提升
一.It goes without saying that… = (It is) needless to say (that)… 不用说…
(1)I feel bad to trouble you but I have to make a
听'Th音en乐 3h的.e听好len处t音是me可乐a以b让o的o我k.们好放松处。 是可以让我们放松。 不用1说.，A我们n的a成d功v取a决n于勤ta奋g。e of this kind of glasses is that it can protect our
应用文写作之投诉信ppt课件
I am writing to express my dissatisfaction
about the poor service (attitude) of your
waiters.
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（2）说明投诉内容: 3. 我想让您注意你们的产品质量。
I would like to draw your attention to the quality of your products.
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二、文体特点
2. 时态：多为一般过去时，文末的希望或要 求则多用一般现在时。
3. 人称：多为第一人称
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【预习效果检测】
一、投诉信必备词汇：（1）单词：
1. 抱怨，投诉 v. _c_o_m__p_l_a_in__；n. _c_o__m_p_l_a_in_t__
2. 通知 v. __in_f_o_r_m____ 3. 服务 n. __s_e_r_v_ic_e___
consideration/attention. 第二类投诉信第一句话可能是：I am
writing this letter to reflect some
problems (that/which) I came across
and appeal to the improvement of the
service industry.
二、必备句型: (翻译) （1）表明写信目的： 1.我写信是为了投诉你们的服务质量。
I’m writing to complain about/ make a complaint about your quality/standard of service.
2.我写信是为了表达关于对你们的服务员的服务 态度的不满。
高三英语一轮复习应用文写作训练+投诉信+讲义
投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。
在语言方面，要注意把握分寸，要公平、公正。
投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。
2. 投诉的具体原因。
3. 希望得到的结果。
首段句型:1.我写信是投诉关于……I am writing to complain/make a complaint about…第二段句型：1.我对……不满意有一些主要原因。
首先，……更糟糕的是，……最后，……There are some main reasons why I am not content/satisfied with…. To beginwith, …What’s worse, …Last but not least, …2.为了改善这种情况，我建议你......。
To improve the situation, I suggest that you should…(解决方法).3.我真诚地希望你能改善你们的服务/产品，以及采取恰当的措施防止类似事件再次发生。
I sincerely hope you can better improve your service/product and take proper measures to prevent such mistake arising again in the future.第三段句型：你若能尽快给我一个满意的答复，我将感激不尽。
I would appreciate it if you could give me a satisfactory reply as soon as possible.模板：Dear …,I am Li Hua, one of your customers. I am writing to make a complaint about your service/product.…(事情发生的时间、地点). To my disappointment, I found some problems, which made me upset. To begin with, …(投诉原因一). What’s more, …(投诉原因二). What’s worse, …(投诉原因三), affecting ... seriously.To improve the situation, I suggest that you should…(解决方法). I sincerely hope you can better yourservice/product and that mistake won’t arise again in the future.I am really annoyed about it. I am convinced that you will take my complaints seriously.(另一种段尾表达：I would appreciate it if you could give me a satisfactory reply as soon as possible.)我是李华，你们的一位顾客。
高三英语复习 投诉信PPT
service in your store. Yesterday I was caught in a heavy shower and then entered your shop. When I found a gold ring which I liked, I asked a lady assistant (No.13) to show me the ring but she refused to serve me. Evidently she thought I was not the one who could afford it for I was not very well-dressed. I choose to complain to you because I’m sure you’ll be able to make her understand how to serve as a shop assistant.
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱 怨的第一个方面). In addition, ___________(抱怨的 第二个方面). Under these circumstances（情况）, I find it ________ (感觉)_______(抱怨的方面给你 带来的后果).
Complaint letter
来宾二中 邱佳凤
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Step I Warming up
第一口语网 饭店抱怨 Restaurant complaint_标清.flv