酒店英语实训unit 6 Wake-up Call Service
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mthorenCinhgi.n(e2s) e WinotouldEynogulibseh.kind enough to wake me up ?
（能请你叫醒我吗？）
Operator: Certainly, madam. What’s your room number?
Guest: 2112
Operator:（3）At what time shall we call you
Bund to enjoy the morning scenery there．You know this is my
(4) first
visit to Shanghai．People say there is a
marvelous view of a poetic yet bustling life at the (5) Bund just
3. What have hotels done to improve wake-up service?
Many hotels began to make changes in wakeup service, e.g.: Hilton, Marriott International, W Hotels and Wyndham Worldwide are introducing alarm clocks. Crowne Plaza Hotels, guarantees one night will be free if the call fails to come within five minutes of the requested time.
Read and Think
2. What does the author think of the overall quality of wake-up service in hotels?
The author thinks that the overall quality of wake-up service in hotels has not been satisfactory.
4. Which one does Mr. Laermer like better, personal wake-up call or automated one, and why?
He likes personal wake-up call better because he thinks that personal wake-up call is full of man touch, and that automated one is not.
T 5. The quality of wake-up call service in a hotel is of great importance to the hotel.
Read and Translate
II. Read and translate the following sentences into English.
T 1. Both “personal” wake-up call and “automatic” wake-up call are used in hotels.
F 2. The operator only needs to write down the name and the room number of the guest who asks to be woken up. .
Guest: Thanks. Good night.
.
Read and Think
Ⅰ. Answer the following questions according to the passage.
1. According to the passage, why did many business travelers miss a meeting or a flight? Because a wake-up call did not come or a clock was malfunctioned.
5. 明天早上想请你叫我起床。 I’d like to be woken up tomorrow morning.
knocking at the door？ B: By phone．I don't want to disturb my (8) neighbors ． A: Yes，sir．I'll tell the (9) operator to call you up at 6
tomorrow morning．(10) anything else I can do for you？ B：No. Thanks．Good night． A：Good night，sir．Sleep well and have a pleasant dream．
(2) morning call. service．
A：Yes，sir．Anyone who stays in our hotel can ask for the service. Would you like a morning call？
B：Yes, I must (3)get up earlier tomorrow．I want to go to the
Read and Think
4. Now Crowne Plaza Hotels promise that guests will
5. not becharged if the call fails to come within five
6. minutes of the requested time.
2. One reason why guests are unwilling to use hotel alarm
clocks is that they are often tricky
to operate.
3. Many guests think that it is much easier to file taxes or program a VCR than to set a hotel alarm clock.
?
（什么时候叫醒您？）
Guest: At 6:00 Operator: All right. Guest: Don’t forget, please. Operator: Please set your heart at ease. We won’t
forget. （4） Have a good sleep . (祝您睡个好觉)
Read and Think
II. Complete each of the following statements according to the passage.
1. According to the passage, hotels have not
improved wake-up service although they have upgraded their beds and enhanced their technology.
prefers
5. Mr. Laermer
personal wake-up call to
automated wake-up call.
Read and Judge
I. Are the following statements true or false according to the passage? Write T/F accordingly.
1.我不知道你们饭店是否有叫早服务。
morning call service
I wonder if your hotel has the morning call service.
Read and Translate
2.您想让我们明天早上什么时候叫醒您？
At what time would you like us to call you tomorrow morning?
at dawn．
A：That's true．At (6)what time do you want me to call you up， sir？
B: At 6 sharp tomorrow morning，please． A: What kind of call would you like，by phone or by (7)
Put in Use
Guest: (1) Is that the wake-up service ? （是叫醒台吗？）
Operator: Yes, can I help you? 2.GCuoemstp: Il’emteletahveinfoglBloewijiinngg fdoiraNloegwueYobryk ttroamnosrlraotwing
Read and Translate
3.我们有电脑叫醒服务。
We have a computer wake-up service.
Read and Translate
4.请问你的姓名和房间号。
What’s your name and your room number, please?
Read and Translate
T 3. The operator must not forget to set the wake-up call time on the machine.
Read and Judge
T 4. After the operator calls the guest who asks to be woken up, he/she should make a mark on the wake-up call record sheet.
Mr. Smith（B） asks the room attendant（A） how to have the morning wake-up call service．
B：Will you do me a (1) favor , Miss？
A1：. CCoermtapinlelyt，e tshire．following dialogue by putting in B：tThheismisismsyinfgirswt ovirsditst.o China. I wonder if your hotel has the
5. What’s the implication of the title of the passage — — Guests, Running Late, Wake Up Hotels?
The quality of wake-up service in hotels has not been improved, and guests are not satisfied with hotels. Now guests demand that hotels make efforts to improve their make-up service.
Unit Six Wake-up Call Service
Exercise in Class
Task 1 Talking Face to face Task 2 Maintaining a Sharp Eye
Exercise in Class
Passage One Passage Two
Put in Use
（能请你叫醒我吗？）
Operator: Certainly, madam. What’s your room number?
Guest: 2112
Operator:（3）At what time shall we call you
Bund to enjoy the morning scenery there．You know this is my
(4) first
visit to Shanghai．People say there is a
marvelous view of a poetic yet bustling life at the (5) Bund just
3. What have hotels done to improve wake-up service?
Many hotels began to make changes in wakeup service, e.g.: Hilton, Marriott International, W Hotels and Wyndham Worldwide are introducing alarm clocks. Crowne Plaza Hotels, guarantees one night will be free if the call fails to come within five minutes of the requested time.
Read and Think
2. What does the author think of the overall quality of wake-up service in hotels?
The author thinks that the overall quality of wake-up service in hotels has not been satisfactory.
4. Which one does Mr. Laermer like better, personal wake-up call or automated one, and why?
He likes personal wake-up call better because he thinks that personal wake-up call is full of man touch, and that automated one is not.
T 5. The quality of wake-up call service in a hotel is of great importance to the hotel.
Read and Translate
II. Read and translate the following sentences into English.
T 1. Both “personal” wake-up call and “automatic” wake-up call are used in hotels.
F 2. The operator only needs to write down the name and the room number of the guest who asks to be woken up. .
Guest: Thanks. Good night.
.
Read and Think
Ⅰ. Answer the following questions according to the passage.
1. According to the passage, why did many business travelers miss a meeting or a flight? Because a wake-up call did not come or a clock was malfunctioned.
5. 明天早上想请你叫我起床。 I’d like to be woken up tomorrow morning.
knocking at the door？ B: By phone．I don't want to disturb my (8) neighbors ． A: Yes，sir．I'll tell the (9) operator to call you up at 6
tomorrow morning．(10) anything else I can do for you？ B：No. Thanks．Good night． A：Good night，sir．Sleep well and have a pleasant dream．
(2) morning call. service．
A：Yes，sir．Anyone who stays in our hotel can ask for the service. Would you like a morning call？
B：Yes, I must (3)get up earlier tomorrow．I want to go to the
Read and Think
4. Now Crowne Plaza Hotels promise that guests will
5. not becharged if the call fails to come within five
6. minutes of the requested time.
2. One reason why guests are unwilling to use hotel alarm
clocks is that they are often tricky
to operate.
3. Many guests think that it is much easier to file taxes or program a VCR than to set a hotel alarm clock.
?
（什么时候叫醒您？）
Guest: At 6:00 Operator: All right. Guest: Don’t forget, please. Operator: Please set your heart at ease. We won’t
forget. （4） Have a good sleep . (祝您睡个好觉)
Read and Think
II. Complete each of the following statements according to the passage.
1. According to the passage, hotels have not
improved wake-up service although they have upgraded their beds and enhanced their technology.
prefers
5. Mr. Laermer
personal wake-up call to
automated wake-up call.
Read and Judge
I. Are the following statements true or false according to the passage? Write T/F accordingly.
1.我不知道你们饭店是否有叫早服务。
morning call service
I wonder if your hotel has the morning call service.
Read and Translate
2.您想让我们明天早上什么时候叫醒您？
At what time would you like us to call you tomorrow morning?
at dawn．
A：That's true．At (6)what time do you want me to call you up， sir？
B: At 6 sharp tomorrow morning，please． A: What kind of call would you like，by phone or by (7)
Put in Use
Guest: (1) Is that the wake-up service ? （是叫醒台吗？）
Operator: Yes, can I help you? 2.GCuoemstp: Il’emteletahveinfoglBloewijiinngg fdoiraNloegwueYobryk ttroamnosrlraotwing
Read and Translate
3.我们有电脑叫醒服务。
We have a computer wake-up service.
Read and Translate
4.请问你的姓名和房间号。
What’s your name and your room number, please?
Read and Translate
T 3. The operator must not forget to set the wake-up call time on the machine.
Read and Judge
T 4. After the operator calls the guest who asks to be woken up, he/she should make a mark on the wake-up call record sheet.
Mr. Smith（B） asks the room attendant（A） how to have the morning wake-up call service．
B：Will you do me a (1) favor , Miss？
A1：. CCoermtapinlelyt，e tshire．following dialogue by putting in B：tThheismisismsyinfgirswt ovirsditst.o China. I wonder if your hotel has the
5. What’s the implication of the title of the passage — — Guests, Running Late, Wake Up Hotels?
The quality of wake-up service in hotels has not been improved, and guests are not satisfied with hotels. Now guests demand that hotels make efforts to improve their make-up service.
Unit Six Wake-up Call Service
Exercise in Class
Task 1 Talking Face to face Task 2 Maintaining a Sharp Eye
Exercise in Class
Passage One Passage Two
Put in Use