经典商务PPT模板大全英语口语
国际商务英语口语实训ppt课件
Test 1
Part Two Mini-presentation
Direction: In this part of the test, you are asked to make a short presentation on the topic for about a minute. You will have a minute to prepare this. Topic: What is important when preparing for an interview? ● Studying the job advertisement ● Finding out about the company ● Preparing yourself psychologically
(2) I suppose so. To see the candidate in person will to some extent help the interviewer to know the candidate's personality.
(3) Yes, indeed. If you learn the name and title of the person you'll be meeting with, you can be sure about the waest 1
Part Three: Collaborative task and discussion
Follow-up questions (1) Yes. Don't be afraid to disagree with your interviewer in an agreeable way. If you don't disagree at times, you become, in effect, a "yes" man or woman. (2) No. The interviewer might infer that you are only interested in your own needs and not those of their company. Wait until the interviewer raises the subject.
《商务英语口语(基础篇)》课件 商务英语口语 第一章
Focus
Evaluation Culture
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Project One Career
Part Ⅲ Language Expanding
（1）Can you tell me what your full name is, please?
能把你的全名告诉我吗？
（2）How do you spell your full name?
你个性上最大的特点是什么？
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Project One Career
Part Ⅲ Language Expanding
（7）Helpfulness and caring.
乐于助人和关心他人。
（8）Adaptability and sense of humor.
适应能力和幽默感。
（9）What personality traits do you admire?
你的全名怎么拼写？
（3）I was born on June 22, 1980.
我生于1980年6月22日。
（4）You look very young. How old are you?
你看上去很年轻，你多大了？
（5）I am just over twenty-two.
我刚过22岁。
（6）What is your strongest trait(s)?
1 English into Chinese
Practice 1 Interpretation
（1）Are you willing to work for extra hours? 你愿意加班吗?
（2）I think I’m qualified for the job if I can be given the chance. 如果能给我这个机会，我相信我能胜任这份工作。
商务英语情景口语100topicPPT教学课件
Words
▪ 1.有...的能力,能够(做)...的
▪ ~of The girl is capable of doing it. 这女孩能办此事。
▪ 2. 有能力的,能干的,有才华的 He is a very capable administrator. 他是个十分能干的行政人员。
The people in your department seem so capable and nice to be around.
4. Negative adj. 1.否定的;否认的
He gave me a negative answer. 他给了我一个否定的答案。 2. 反面的;消极的 Their attitude was not negative. 他们的态度并不是负面的。
2020/12/10
3
5.Capable adj.
6.Enthusiastic adj.热情的;热烈的;热心的 ▪ +about/over/at
David is very enthusiastic about the plan. They are enthusiastic fans of that movie star.
She's smart and enthusiastic. I've never met anyone as cheery as she is.
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Words
13. fire I don’t know why management hasn’t fired her yet.
14. gossip n.流言蜚语;爱说长道短的人 ▪ He's a te100 Topics for Business English
《商务英语口语》课件
03
Practical Application of Business English
Speaking
The Application of Business English Speaking in
Negotiations
Байду номын сангаас
Negotiation Preparation
Useful phrases and vocabulary for clarifying goals, researching opponents and understanding negotiation strategies
Presentations and Meetings
Preparing for speaking engagements, using visual aids and handling Q&A sessions effectively
Dealing with Emergencies
Phrases for handling unexpected situations, such as delays, cancellations and loss luggage, with professionalism and composition
Good Business English speaking skills can enhance career opportunities and promotions They are highly valued by employees and can lead to increased confidence and success in professional settings
商务英语口语PPT.ppt
Born on December 8th, 1950 in Taipei country, one of the most famous entrepreneurs in Taiwan.
He is the founder of Taiwan's largest companies Hon Hai Precision and the largest private company in china, Foxconn.
00
✓In 2000, Hon Hai break out the value of 100 billion yuan
05
In 2005, Hon Hai Group has exceeded one trillion total market capitalization
The industry Genu
* Annual salary of 10 million
Never stingy to spend money in the investment of talent and the purchase of advanced equipment
Every employee who wants to work for the company must undergo a 5-day basic training
Taiwan rehabilitation
1974,he started his own business with his friends.
However, without one year, his friends left the company because of a bad management.
商务英语口语PPT课件
.
❖II. Oral Practice
①Practice the Role-Play. ②Listen to the conversation of Better Performance. ③Oral Practice: Speaking Out. ④Oral Practice: Mini Presentation.
habits .
Practice
Do:①Role-Play② Better Performance ③ Speaking Out ④Mini Presentation
Self-show
Enjoy anΒιβλιοθήκη take a selfieSummary
Summarize the main points
I. Revision
Unit 8 Reading
Function
1. Borrowing Books 2. Describing Reading Materials
.
The Teaching Procedure
revision
Watch the video & do the listening
1. Developing good living
.
Mini Presentation
My favorite reading material is book
3、Speaking Out
Developing a conversation
A. Name the books according to the following pictures… B. Introduce your favorite book to your group members… C. Group PK
商务英语口语ppt课件
高频通用词汇
❖ Director 厂长、主任、所长、部长 ❖ Division manager 科长 ❖ Chief engineer 总工程师、轮机长[,endʒi'niə] ❖ Engineer 工程师 ❖ Technician 技术员[tek'niʃən] ❖ Head of group 组长 ❖ Foreman 工长、领班['fɔ:mən] ❖ Inspector 检验员[in'spektə] ❖ 领读5遍，选一列学员依次读。要求学员课下背下单词。
❖ The girl was moved, but somebody told her “don’t forget HIJK!” “He is just kidding.”
❖ The girl responded： It doesn’t matter whether he lied to me. There is “LMNOP”. Love must need our patience.
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Greetings
❖遇到熟人
▪ Haven’t seen you for ages/some time. 太久不见了。 ▪ How have you been(doing)? 最近怎么样？ ▪ Hey, man. How’s it going? ▪ How are you getting on/making out?
❖ Would you mind me opening the window? 你介意我开窗 户吗？
❖
标识英语
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Dialogue1 初次见面
场景一：Edward船东来涂装厂房看船体喷涂进度。
❖ A：Are you Edward Green? 你是Edward Green 先生么？ ❖ B: Yes，I am. 是的。 ❖ A: How do you do? I’m Yuanfei Chen, foreman of painting center.
商务礼仪 英文版PPT幻灯片课件
Host
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3 42
Driver
4
2 31
13
Host
1
6
5
3 42
Driver
6
5
4
2 31
14
Driver 1
3
2
15
Driver
32
1
65
4
98
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12 11
10
16 15 14 13
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Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
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11
The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
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Don’t:
Stretch left hand
Handshake with another hand in the pocket
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Don’t:
Handshake with water or sweat
Handshake with Excessive force
《商务英语口语(基础篇)》课件 商务英语口语 第三章
Task TOanske OMneeetBinrigefaItnthroedAuicrptiornt Task Two Agenda Task Three Banquet
2. Master procedure of a. meeting a customer at the airport. b. arranging a conference or a traveling agenda. c. making a change of the conference or the traveling agenda.d. using some communication skills to handle a business dinner in real life.
1
You must be from the head office.
您一定是从总部来的吧？
2
I'm here to take you to our office.
我来接您去我们公司。
3
This way, please.
这边请。
4
Did you have a nice flight ? 一路上还顺利吧？
到时候会有人到机场接你。
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We'll arrive thirty minutes behind／after of schedule.
我们会比预计的早到／晚到三十分钟。
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Project Three The Customer Reception
Part Ⅲ Language Expanding
商务英语900句ppt课件
为深入学习习近平新时代中国特色社 会主义 思想和 党的十 九大精 神,贯彻 全国教 育大会 精神,充 分发挥 中小学 图书室 育人功 能
销售，可依地区范围不同分为两类： 经营国内销售，叫做“domestic sales”;如果是经营出口业务的话，则 称为“overseas sales”或是“sales abroad”。了解了这两个术语之后，对 以下例句的意义自然就能轻松掌握了。 例句：
这本小册子是有关这家工厂的年度产 品介绍。
如果问“占有市场多少个百分比”， 则是问该产品的市场占有率，即所谓 的market share。例如：
What’s your market share?
What’s the market share held by your company?
为深入学习习近平新时代中国特色社 会主义 思想和 党的十 九大精 神,贯彻 全国教 育大会 精神,充 分发挥 中小学 图书室 育人功 能
为深入学习习近平新时代中国特色社 会主义 思想和 党的十 九大精 神,贯彻 全国教 育大会 精神,充 分发挥 中小学 图书室 育人功 能
你该坐哪个位子
进入餐厅后，主人尽可能最后坐下， 如果只接待一个人，就请他坐在右边； 有两个人，就请他们分坐在你的两侧， 以便交谈。
上座一般是请长者和女士坐，而上座 随饭店摆设而稍有差异，通常是指靠 边的位子或是视野最好的位子。
Do you have a table for 2 at 6 o’clock on Friday?
大衣尽量寄放在衣物间（check room），如果有女秘书及夫人随行的 话，一般习惯把女性的大衣挂在自己 椅子后面。询问对方是否需要帮忙托 放大衣，可以说：
May I check your coat? 用餐后，再替客户取回大衣。
外贸英语口语(共92张PPT)
❖ Sales department 销售部
❖
国际部 International Department
出口部 Export Department
进口部 Import Department
❖ Purchasing/procurement department 采购部
❖ Let me introduce you to our personal manager. ❖ Please allow me to introduce you to Mr. Smith.
❖ It’s my pleasure to introduce you to …
❖ It is with great pleasure that I introduce to you Mr. Zhang,
Ink jet printer 喷墨式打印机 Laser printer 激光打印机 •Paper shredder 碎纸机 •Paperclip 回形针 Stapler 订书机 •Printer 打印机 •Scang yourself
111...sseelf introodduuccttiiooonnn
Words and Phrases --- Position
❖ 董事长 Chairman
❖ 总裁 President ❖ 总经理 General Manager
❖ 总经理助理General manager assistant ❖ 行政助理administration assistant ❖ Director 主任；主管
Words and Phrases --- Office Equipment
•Office equipment 办公设备 •Office furniture 办公家具
《商务英语口语》课件
商务英语口语PPT课件旨在帮助学习者了解商务英语口语的重要性，并提供 基本原则、常用礼貌用语、会议表达方式和提高口语能力的方法。
商务交际基本原则
1 尊重和礼貌
2 清晰和简洁
始终以尊重和礼貌的态度交流，注重对他 人的感受。
表达思想时要清晰明了，简洁准确地传达 信息。
3 积极倾听
4 适应不同文化
充分倾听对方的观点，积极参与讨论，展 示合作精神。
了解和尊重商务文化差异，以适应国际商 务环境。
商务英语中的礼貌用语
问候与介绍
使用适当的语言和礼节进行问候和介绍自己。
表达感谢
在商务场合中表达真诚的感谢之情，展示谦 虚和赞赏。
提供帮助
主动提供帮助，并表达愿意合作的意愿。
道歉和解释
以礼貌的方式道歉并解释任何不便或误解。
进行口语练习
找到合适的对话伙伴或加入商 务英语俱乐部，进行口语练习。
商务英语中的历史背景和文化差异
影响商务文化的因素
了解历史、宗教、价值观等因素对商务文化的影响。
尊重文化差异
具备跨文化沟通能力，尊重并适应不同的商务文化差异。
建立信任关系
维护良好的人际关系，促进跨文化交流和合作。
商务英语中的电话交流技巧
3 示弱礼貌
在表不满、建议或批评时，用礼貌的措辞，避免过分直接。
商务英语中的谈判技巧和策略
设定目标
确定谈判目标和底线，制定相 应的计划和策略。
积极沟通
运用合适的谈判技巧，积极主 动地展示自己的立场和诚意。
寻求双赢
以合作和妥协为基础，寻找双 方都能接受的解决方案。
商务会议中的表达方式
1
引入议题
简明扼要地介绍议题，吸引参与者的注意力。
企业商务英语口语PPT培训1
Introduction
Third-party Introduction
It’s my pleasure to introduce you to … I’d like to introduce you to … A, let me introduce you to … A, I’d like you to meet … This is … He’s in charge of…
come this way. Pls get in the back seat.
Hotel
Would you like to go to your hotel to rest and have a shower, or go to our company first?
We have reserved/booked a room for you at Rongqiao Hotel.
Greetings
关注气色
You appear well this morning. You’re in very good looks. You’re looking really good. You don’t look yourself. You have been off colour recently.
It’s a pleasure to see you here. Welcome to… Thank you for coming all this way.
Introduction
Self Introduction
Please let me introduce myself. I’m… How do you do? My name is… May I introduce myself? I’m… It’s a pleasure to make your
商务英语常用语26页PPT文档
D.索取资料
1.We are interested in your new product…and shall be pleased to have a catalogue and price list.
2.We have seen your advertisement in The New York Times and should be glad to have your price lists and details of your terms.
地道、内行
商务英语信函 惯用语
（一）起始用语
A 建立贸易关系 1.We are willing to establish trade relations
with your company. 2.Please allow us to express our hope of
opening an account with you. 3.This corporation is specialized in handling
C.推销产品
1.Your name has been given us by …and we like to inquire whether you are interested in these lines.
2.We are pleased to inform you that we have just marketed our new-developed…
2.We have pleasures in sending you our catalogue, which gives full information about our various products.
3.We should be pleased to let you have samples to give a demonstration at your premises.
商务接待英语口语篇课件.doc
Reception1. In the airportA: Excuse me; are you Mr. Wilson from the International Trading Corporation?B: Yes.A: I?m Angela, marketing assistant of Honsun. It is a pleasure to meet you. And this is MrB: Pleased to meet you.C: Nice to meet you.A: Welcome to Guangzhou. We have been expecting you ever since we received your email informing us of your arrival.B: Thank you. We are very glad to come to meet you in Guangzhou. And we hope meeting inperson will surely increase our mutual understanding and further business development between us.A: That ?s also our wishes. Our car is waiting over there. Please come with me. We will takeyou to the Hotel in Conghua.At the Hotel lobby, Mr. was discussing with Mr. about the arrangement for their visit.A: We ?ve got a very full schedule, I ?m afraid. Angela will show you our arrangement first.B: All right. I ?m all ears.A: We have arranged a banquet in honor of your delegation at 7:30 p.m. Tonight. Mr. Zhi the CEOof our company, Mr. Zhang the COO and CFO of our company, and Mr. Luo the CTO of our company will be present.B: That ?s very kind of you. I feel great honored. Tomorrow morinIn the carA: Did you have a nice trip?B: Yes, we are, except a little tired.A: We have booked you a room in the Hotel, in a quiet and beautiful place, and you can have a good rest tonight.B: Thank you very much. You are so considerate.A：partyB:A:What kind of Chinese food do you like?B:In the hotelS接客机场1. 2. How do I address you?3. May name is Erik . I?m from TS VALVE . I?m here to meet you.4. We have a car over there to take you to your hotel. Did you have a nice trip?5. Mr. Zhan Zheng asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Erik , an Int?l salesman in the Marketing Department.2. Hello, I am Erik , an Int?l salesman of TS VALVE. It is a pleasure to meet you.4. Let me introduce you to Mr. Zhan Zheng, general manager of our company.6. If I?m not mistaken, you must be Miss Chen from France.7. Do you remember me? Erik from Marketing Department of TS VALVE.8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I can?t recall your name. / Could you tell me how to pronounce your name again?13. I? am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about ⋯? /What is your opinion?/What is your point of view?10. No wonder you?re so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. That?s just what we want to hear.话意确认1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You mean ⋯is that right? 7. Excuse me for interrupting you.社交招待1. Would you like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. Alright, let me make some. I?ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I can?t let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. I?ll be right back 9. Excuse me a moment.告别1. Wish you a very pleasant journey home. Have a good journey!2. Thank you very much for everything you have done for us during your stay in China.3. It is a pity you are leaving so soon.4. I?m looking forward to seeing you again.5. I?ll see you to the airport tomorrow morning.6. Don?t forget to look me up if you are ever in Taizhou. Have a nice journey!会约1. May I make an appointment? I,d like to arrange a meeting to discuss our ne w order.2. Let?s fix the time and the place of our meeting.3. Can we make it a little later?4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. I?m afraid I have to cancel my appointment.7. It looks as if I won?t be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the same time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. We'll leave some evenings free, that is, if it is all right with you.售市场销问客户询1. Could I have some information about your scope of business?2. Would you tell me the main items you export?3. May I have a look at your catalogue?4. We really need more specific information about your technology.5. Marketing on the Internet is becoming popular.6. We are just taking up this line. I?m afraid we can?t do much right now.回答询问7. This is a copy of catalog. It will give a good idea of the products we handle.8. Won?t you have a look at the catalogue and see what interest you?9. That is just under our line of business.10. What about having a look at sample first?11. We have a video which shows the construction and operation of our latest products.12. The product will find a ready market there.13. Our product is really competitive in the world market.14. Our products have been sold in a number of areas abroad. They are very popular with the usersthere.15. We are sure our products will go down well in your market, too.16. It?s our principle in business “to honor the contract and keep our promise ” .17. Convenience-store chains are doing well.18. We can have anther tale if anything interests you.19. We are always improving our design and patterns to confirm to the world market20. Could you provide some technical data? We?d like to know more about your products.21. This product has many advantages compared to other competing products.22. There are certainly being problems in the sale work at the first stage. But suppose you order asmall quantity for a trail.23. I wish you a success in your business transaction.24. You will surely find something interesting.25. Here you are. Which item do you think might find a ready market at your end?26. Our product is the best seller.27. This is our newly developed product. Would you like to see it?28. This is our latest model. It had a great success at the last exhibition in Paris.29. I?m sure there is some room for negotiation .30. Here are the most favorite products on display. Most of them are local and national prize products.31. The best feature of this product is that it is very light in weight.32. We have a wide selection of colors and designs.33. Have a look at this new product. It operates at touch of a button. It is very flexible.34. This product is patented35. The functioning of this software has been greatly improved.36. This design has got a real China flavor.37. The objective of my presentation is for you to see the product?s function.38. The product has just come out, so we don?t know the outcome yet.39. It has only been on the market for a few months, bust it is already very popular.广交会常用外语(二)品质1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requirements. I?m sure the prices we submitted are competitive. Sample Text价格客人询价1. Will you please let us have an idea of your price?2. Are the prices on the list firm offers?3. How about the price/ How much is this?我们报价4. This is our price list.5. We don?t give any commission [ k ?'mi ??n]回扣、佣金in general.6. What do you think of the payment terms?7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12. Is it possible that you lower the price a bit?13. Do you think you can possibly cut down your prices by 10%?14. Can you bring your price down a bit? Say $20 per dozen.15. It?s too high; we have another offer for a similar one at much lower price.16. But don?t you think it?s a little high?17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it at this price.19. If you can go a little lower, I?d be able to give you an order on the spot.20. It is too much. Can you discount it?拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. A trial will convince you of my words.25. The price has been cut to the limit.26. I?m sorry. It is our rock -bottom price.27. My offer was based on reasonable profit, not on wild speculations.28. While we appreciate your cooperation, we regret to say that we can?t reduce our price any further.接受还价29. Can we each make some concession?30. In order to conclude business, we are prepared to cut down our price by 5%.31. If your order is big enough, we may reconsider our price.32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33. The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.订单客人询问最小单数量35. What?s minimum quantity of an order of your goods?询问订货数量36. How many do you intend to order?37. Would you give me an idea how much you wish to order from us?38. When can we expect your confirmation of the order?39. As our backlogs are increasing, please hasten the order.40. Thank you for your inquiry. Would you tell us what quantity you require so that we can workout the offer?41. We regret that the goods you inquire about are not available.客人回答订单数量42. The size of our order depends greatly on the prices.43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.44. If you reduce your price by 5, we are going to order 1000sets.45. Considering the long-standing business relationship between us, we accept it.46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47. We have decided to place an order for your electronic weighing scale.48. I?d like to order 600 sets.49. We can?t execute orders at your limits.感谢下单50. Generally speaking, we can supply form stock.51. I want to tell you how much I appreciate your order.52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.53. Thank you very much for your order.交货客人询问交货期54. What about our request for the early delivery of the goods?55. What is the earliest time when you can make delivery?56. How long does it usually take you to make delivery?57. When will you deliver the products to us?58. When will the goods reach our port?59. What about the method of delivery?60. Will it possible for you to ship the goods before early October?答复交货期61. I think we can meet your requirement.62. I ,m sorry. We can?t advance the time of delivery.63. I?m very sorry for the delay in delivery and the inconvenience it must have caused you..64. We can assure you that the shipment will be made not later than the fist half of May.65. We will get the goods dispatched within the stipulated time.66. The earliest delivery we can make is at the end of September.客人要求提早交货67. You may know that time of delivery is a matter of great important.68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.69. Let?s discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.70. The interval is too long. Could we expect an earlier shipment within three months?稳住客人71. We shall effect shipment as soon as the goods are ready72. We will speed up the production in order to ship your order in time.73. If you desire earlier delivery, we can only make a partial shipment.74. But you?d better ship the goods entirely.75. We?ll try our best. The earliest delivery we can make is in May, but I can assure you that we?ll do our best to advance the shipment.76. I?m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.77. I?ll find out with our home office. We?ll do our best to advance the time of delivery.78. Thank you very much for your cooperation.79. I believe that the products will reach you in time and in good order and hope they will giveyou complete satisfaction.参观工厂1. You?ll understand our products better if you visit the factory.2. I wonder if you could arrange a visit to the factory.3. Let?s me know when you are free. We will arrange the tour for you.4. I would be pleased to accompany you to the workshops.5. We will drive you to our plant, which is about thirty minutes from here.6. Can I have a brochure of your factory?7. Here is the product shop; shall we start with the assembly line?8. All products have to go through five checks during the manufacturing process.9. The production method ahs been improved by introducing advanced technologies.10. It is a pleasure to show our factory to our friends, what is your general impression?11. It is nice to meet you. Welcome to our factory.12. Shall we rest a while and have a cup of tea before going around?13. I would like to look over the manufacturing process. How many workshops are there in the factory?14. Some accessories are made by our associates specializing in these fields.15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.16. We believe that the quality is the soul of an enterprise.17. Would it be possible for me to have a closer look at your samples?学会这几句广交会上轻松搞定老外Let me introduce you to Mr. Li, general manager of our company.It?s an honor to meet.Nice to meet you . I?ve heard a lot about you.How do I pronounce your name?How do I address you?It?s going to be the pride of our company.What line of business are you in?Keep in touch. Don?t mention it. Excuse me for interrupting you.I?m sorry to disturb you. Excuse me a moment. Excuse me. I?ll be right back. What about the price? What do you think of the payment terms?How do you feel like the quality of our products? What about having a look at sample first? What about placing a trial order?The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. By the way, which items are you interested in?You can rest assured.We are always improving our design and patterns to confirm to the world market.This new product is to the taste of European market.I think it will also find a good market in your market.Fine quality as well as low price will help push the sales of your products.While we appreciate your cooperation, we regret to say that we can?t reduce our price any further.Reliability is our strong point.We are satisfied with the quality of your samples, so the business depends entirely on your price.To a certain extent，our price depends on how large your order is.This product is now in great demand and we have on hand many enquiries from other countries. Thank you for your inquiry. Would you tell us what quantity you require so that we can work outthe offer?Here are our FOB price. All the prices in the lists are subject to our final confirmation.In general, our prices are given on a FOB basis.Our prices compare most favorably with quotations you can get from other manufacturers. You?ll see that from our price sheet. The prices are subject to our confirmation, naturally.We offer you our best prices, at which we have done a lot business with other customers. 我们Will you please tell us the specifications, quantity and packing you want, so that we can work outthe offer ASAP.This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.I wonder if you have found that our specifications meet your requirements. I?m sure the prices we submitted are competitive.Heavy enquiries witness the quality of our products.We regret that the goods you inquire about are not available.My offer was based on reasonable profit, not on wild speculations.Moreover, we?ve kept the price close to the costs of production.Could you tell me which kind of payment terms you?ll choose?Would you accept delivery spread over a period of time?广交会-英语角（大家一起学习交流）：展会谈判交流英语句型A: I'm sorry to say that the price you quote is too high. It would be very difficult for us to pushany sales if we buy it at this price.B: well, if you take quality into consideration, you won't think our price is too high.A: Let's meet each other half way.- 很遗憾你们报的价格太高，如果按这种价格买进，我方实在难以推销。
企业商务英语口语PPT培训2
Receiving Calls
Let’s call it a day!
LOGO
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踏实，奋斗，坚持，专业，努力成就 未来。21.2.2621.2.26Friday, February 26, 2021
❖
弄虚作假要不得，踏实肯干第一名。00:25:4000:25:4000:252/26/2021 12:25:40 AM
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安全象只弓，不拉它就松，要想保安 全，常 把弓弦 绷。21.2.2600:25:4000:25Feb-2126- Feb-21
商务电话
1 Making Calls 2 Receiving Calls 3 Transferring Calls 4 Telephone Messages
Making Calls
❖确认电话
▪ Is that 01234567? ▪ Hello, （is that ）John?
❖自报姓名
▪ This is Ada from TPV. ▪ Hello? This is Ada speaking.
❖B: Hold on, please. ❖C: John Anderson speaking. ❖A: Hi, John. This is Steve. Did you get my note? ❖C: Yes, I just got it. I'll think it over and call you
商务英语口语unitppt
• 七 What kind of company is Nelson Office Outfitters?
Key points
• Direct agent
• General distributor • Direct distributor • Investor • Sales agent
Mistakes and sayings
• I’m satisfied with your introduce. • Our company thinks… • There are many people in China!!and they
are rich. • We are a professional .
总经销商 直销商 投资方 销售代理 直接代理
Dialogue 三 :key points
• I have an
vs. • I want to meet
appointment with
John Smith
John Smith
vs • I have a better
. • I know…
picture of…
Good usages
• Our company has a wide range of customers.
• Our products covers a more widely scope. • Our pricing is relatively low compared with
Watsons's/L’oreal product. • Our advantages are large costomers!!high
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6将协议反馈回企业有关部门进行实施
沃尔玛商城项目开发计划
顾客留言区、职 工留言区
A 留言区
B
随意随心聊天
顾客论坛
用巨便宜的价格 购物
Title
C 团购区
D
更好的机遇和未来
招聘信息
沃尔玛商城项目开发计划
留言区
顾客留言区
对于顾客的建议进行筛选集思广益， 采纳优秀的、可行的，为沃尔玛 商城的进一步发展累集力量。
5、企业形象好。
SWOT
1. 中国在未来5年将 成为仅次于美国的世 界第二大的电子商务 市场，在线销售额预 计将达到2300亿美元 2.中国广阔的二三线 B2C网上商城成为沃 尔玛实体店的补充，
阔中国。
1.沃尔玛规模过大， 不易于灵活开拓B2C
市场；
2.作为外企，对中国 B2C电子商务市场理
解不够
沃尔玛商城电子商务战略
ThemeGallery is a Design Digital Content
& Contents mall developed
by Guild Design Inc.
ThemeGallery is a Design Digital Content & Contents mall developed
宏观经济背景
1997-2009：B2C、C2C等电子商务服务企业数量增长图
科学技术环境
网上交易和支付的电子商务系统
全桥网与因特网正式开通
网
络
技
8848等B2C网站正式开通
术
迅
猛
“一网通”网上银行服务
发
展
EDI和Web技术、3G
巨大的市场
•巨大的人 口数量表 明中国巨 大的市场 潜力
人口环境
•中国网民 数量大突 破
饰、母婴、图书、食品等11大类数万个品牌30余万种 优质商品
沃尔玛商城项目开发计划
会员收入
广告收入
其他收入
我们将推出沃尔 玛商城会员制度 ，分为金卡、银 卡和贵宾卡，为 他们提供更为优 惠的价格和更为 贴心的服务，并 分别收取适当的
的年费
b2C网络购物目标 用户是具备消费 潜力、有消费意 识、含金量高的 潜在价值用户， 如果广告商能抓 住这群用户，无 疑是在纷杂的网 络媒体中挖出了
• 达到线下业务 的一半
• 市区及郊区
• 城郊居民，中 青年群体、学 生。
• 利用固有知名 度，进行进一 步的宣传
沃尔玛商城经营目标
• 市场份额 • 销售额 • 产品销售范围 • 顾客定位 • 知名度
长期目标
• 占领全国大部 分市场，实现 绝对盈利。
• 扩大至全国零 售业的30%
• 达到线下交易 的2倍
网站风格板式
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
沃尔玛商城服务
基本服务、增值服务、售后服务
交流区
留言区、交流区、团购区、招聘信息
沃尔玛商城项目开发计划
基本服务 在线销售家电、数码通讯、电脑、家居百货、服装服
1.建立客户意见表（或投诉登记表 ）之类表格
2详细了解投诉或抱怨的内容
处理顾客 投诉与抱 怨的程序
3分析这些问题信息，并向客户说明及解 释工作，规定与客户沟通协商
4将处理情况向领导汇报，服务人员提 出自己的处理意见
ThemeGallery is a Design Digital Content
5&客C户on确te认nts处m理all方de案ve后lop，ed签b下y G处ui理ld 协议
& Contents mall developed
by Guild Design Inc.
Text in here
ThemeGallery is a Design Digital Content
& Contents mall developed
by Guild Design Inc.
Text in here
项目背景
政治环境
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
宏观经济环境
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
• 扩展至二线城 市乡镇
• 扩大至经济发 展的小城镇居 民
• 95%的消费群 体知晓度
沃尔玛商城经营环境（外）
顾客
竞争者 公众
合作者
网上商城资源SWOT分析
1.老牌中国B2C 电 子商务企业发展迅速 2.传统企业进军电子 商务，抢占制高点 3.阿里巴巴淘宝，市
场占有率高。
1. 规模大。 2.供应链环节完整。 3. 物流配送体系发达。 4. 口碑好，知名度高。
沃尔玛商城项目开发计划
设立顾客聊天区，主要是便于顾客交流购物的心得体会， 同时活跃商城的气氛和增加人气，进一步增进顾客对沃 尔玛的感情，从而增加商城的交易额 。
1．建立影响力中心，每个顾客都有很多的朋友，沃尔 玛商城希望顾客介绍给商城更多他周边的一些人，有时 候相处很好的顾客会把他的一些亲戚和朋友也介绍过来 购买产品，这样就建立了影响力中心。
宣传策略 广告：线下在沃尔玛 公共关系：赞助主流赛事
市场预期 通过展开一系列营销活动， 扩大提升沃尔玛网上商城的知名度， 促进商品销售，期望经过一年的努力 占据B2C市场1%以上的份额。
沃尔玛商城电子商务战略
Title
A/网上商城服 务器外包给电 信运营商，有 专门专业运营 团队维护管理 网站
技术战略
1999年
广义电子商务开始 启动，并已有试 点，进入实际试用
阶段
宏观经济背景 ： 中国电子商务业迅猛发展，据中
国B2B研究中心相关调查数据显示， 截止到2009年6月，我国规模以上电 子商务网站总量已经达12282家。其 中， B2C、C2C与其它非主流模式企 业达6962家，特别是自进入2008年来， 呈现出高速增长、乃至井喷之势。
• 顾客满意度将 提高，有利于 提高顾客的忠 诚度
战略价值
• 市场将得到进 一步扩展
• 价值链环节将 进一步节省费 用，涌现更多 的增值环节
• 现金周转模式 将更有利于与 企业的发展， 现金周转速度 将加快，企业 可以用这笔资 金从事其他投 资。
沃尔玛商城项目开发计划
硬件设备
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
2．举办研讨会，选择一个适当的时机，将使用过沃尔 玛的产品的顾客请来参加研讨会，请他们为沃尔玛提合 理化建议，同时也可以让这些顾客去认识更多的人，这 是一项利人利己的工作。举办研讨会最主要的目的，就 是让这些顾客相互认识，同时也是沃尔玛对顾客真诚的 一种展现。
沃尔玛商城项目开发计划
三.团购区
每天一笔团购“秒杀”的订单，主要包含旅游 酒店、照相馆等服务类型的活动 .
商城留言
为顾客提供经营情报，介绍公司的 新产品、新服务项目
沃尔玛商城项目开发计划
特别措施
【员工自检】 请回答下列问题： 你的售后服务工作都包括哪些内容？你今后准备如何改进？ ①_____________________________________________ ②_____________________________________________ ③_____________________________________________ ④_____________________________________________ ⑤_____________________________________________ ⑥_____________________________________________
Title
B/依托沃尔玛 线下店遍布全 国的仓库体系 储存货物，同 时将配送和客 服都是外包给 第三方，减少 运营团队成本
沃尔玛成本—效益分析
：在市场经济条件下，经济效益是 重视企业所追求的首要目标，在企业管理 中树立成本效益观念，实现由“节约，节 省”观念相现代效益观念的转变。在成本 投入为必要合理时，成本的增加，能提高 企业产品在市场上的竞争力。下面将进入 沃尔玛电子商务的效益——成本分析环节。
科学技术环境
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
人口环境
ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
1993-1997年 “三金工程”阶段 为电子商务发展期 打下坚实基础。
政治形势 一片大好
政治环境
1997年4月
各省市地区成立信 息化领导小组、制 订包含电子商务在 内的信息化建设规
划
1998年10月
“金贸工程”，它是 一项推广网络化应 用、开发电子商务 在经贸流通领域的 大型应用试点工程.
当前 e
沃尔玛商城
“探索者队” 小组成员：刘亚亚 宋婧
杨帆 田庆伟 邓建新 蔡茂林