MTP中层管理干部技能提升培训

Think：管理是什么?
请依你本身的了解，写下管理的意义
De scribe your understanding about management
? ? ? ? ?
MTP-1 如何成为优秀的管理者
Case study
案例研讨:李主管的疑惑
Think
What are the differences between the manager and non-manager?
变革管理者 （Change Manager）
1. 外在变动管理 Outside change managent
• 对变动之快速响应 Quick Rosponse to change
• 积极化变动为机会 Convert change to chance
2. 内在变动管理 Inside change management
4. 面对问题，兵来将挡
Deal with current problems
1. 定目标，作计划 2. Set goal, make plan 2. 借力使力
Get things done through others
3. 主动沟通
Proactive communication
4. 预见问题，事前准备
• 说自己想说的话是本能， 说对方听的进去的话才是本事 Speak your own words is an instinct, speak with other’s needs is a competency
‧‧‧是本能， ‧‧‧才是本事
Focus on competency instead of instincts
人際轉變 Human Relation
能力轉變 Competency
Think
管理者要做那些认知转变?
Think
管理者做那些心态转变
建立正确的管理意识
Consciousness of management
• 品质意识
Quality
• 成本意识
Cost
• 效率意识
Efficiency
• 责任意识
1. 任务成果 Visible Results
• 品质、时效、成本 Productivity • 利润、服务 Profit
2. 无形绩效 Intangible performance
• 顾客满意 Customer satisfaction • 员工乐意 Employee’s willingness • 团队合作 Team work
• 重视期限 Focus on deadline
• 快速反应 Quick response
• 善用工具 Use tools
责任意识
Responsibility Consciousness
• 成果导向 Result oriented
• 积极进取 Be proactive
• 团队合作 Be cooperative
• 价值创造 Create value
管理者的七个重要任务
Responsibilities of a manager
1. 绩效创造 Create performance 2. 计划控制 Plan & Control 3. 解决问题 Solve Problems 4. 有效沟通 Effective communication 5. 激励员工 Motivating people 6. 培育人才 Develop & Training 7. 工作改善 Continuous Improvement
下属
Subordinates
管理的8个意义
What management means?
#1. 整合运用资源，达成组织目标 To integrate resources and achieve goal
#2. 做对的事，把事做对 Do right things, do things right
#3. P-D-C-A(计划、执行、考核、改善) Plan , Do , Check , Action
管理者的8个必备素质
Characteristics of professional manager
1. 具有企业整体利益观 Consider corporate overall benefits
2. 能有效授权且肩负责任 Delegate & empower
3. 关心部属，给与支持与激励 Care for people & motivate them
經 理
Manager
No direction
•方向不明～領導
leading
目标 Goal
Employee
員 工
K •不知道～教导 Mentor S •不会做～指导 Coach A •不愿做～辅导 Counsel
杰出管理者的四个角色
Role of a competent manager
长期 Long term
Responsibility
品质意识
Quality Consciousness
• 做对的事情 Do the right thing
• 建立标准 Set up standards
• 第一次就把事情做对 Do things right first time
• 考虑到下工程是顾客 Treat mext station as customer
#4. 善用能力，创造绩效 Create performance by competency
管理的8个意义
What management means?
#5. 订制度，作规范 Develop systems & regulations
#6. 给员工努力工作理由 Give people reasons why work
Foresee the problems and prepare in advance
管理者与非管理者之不同
Differences between manager and non - manager
非管理者 non - manager
管理者 manager
5. 单打独斗
Show one’s own strength
4. 有效教导且重视部属能力成长 Coaching & developing people
管理者的8个必备素质
Characteristics of professional manager
5. 有系统思考力，懂得抓重点 Systematic thinking
6. 对情境变化有快速反应能力 Quick action to dynamic changes
• 促发思维模式转变 Paradigm shift
• 个人价值冲突管理 Personal value conflict management
从专业走向管理的五个转型
From gm shift
習慣轉變 Habit
心態轉變 Mindset
对 事
Performance oriented
变革管理者
Change manager
4
绩效创造者
Performance creator
1
文化塑造者
Culture Builder
3
激励教导者
Motivator & coach
2
对 人
People oriented
短期 Short term
绩效创造者 （Performance Creator）
• 发现别人有问题是本能， 找出自己有问题才是本事 Find out other’s problem is an instinct, find out self problem is a competency
• 计划遇到变化措手不及是本能， 做出能对付变化的计划才是本事 Sudden changes make people nervous is an instinct, make a plan which can deal with change is a competency
#4 加入错误的行列中
6. 应付眼前
Focus on current issues
7. 等待资源
Wait for support resources
8. 本位思考
Self-centric thinking
5. 建立团队
Using team efforts
6. 思考未来
Think ahead of future
7. 善用与整合资源
7. 能自我要求以身作则 Self discipline
8. 面对挫折能奋战不懈 Thriving on chaos
管理者应具备的七个基本心态
Mindsets of professional manager
1. 达成的意愿 Strong will to achieve 2. 突破现状 Breakthrough 3. 理念与使命感 Sense of mission 4. 效率意识 Efficiency consciousness 5. 原理原则 Principle in mind 6. 科学方法 Scientific thinking 7. 健全的判断 Decisive
Leverage resources
8. 三位思考
Three angles thinking
管理者的立场～360度思考
360 Degree thinking for manager
领导
Boss
90°
90°
客户／供货商
领导
Customer
Manager
90°
90°平行部门
Inside department
经理人常犯的错误与盲点
13 Pitfalls manager should avoid
#1 逃避个人应负责任
To escape the responsibilities
#2 不懂如何栽培员工
Not know how to develop people
#3 没有建立员工自尊
Not respect the individual
激励教导者 （Motivator & Coach）
1. 激励工作态度 Motivate positive attitude
• 主动积极心态 Proactive • 勇于面对问题 Challenge problem
2. 扮演卓越教练 Good coach
• 现场工作教导 Coaching • 触发快速学习 Fast learning
#7. 懂得如何要求下属（制定基准） Know how to drive people (By setting up standards)
#8. 沟通、沟通、再沟通 Communicate , communicate , communicate
管理是透过他人完成工作
To get things done through others
管理者与非管理者之不同
Differences between manager and non - manager
非管理者 non - manager
管理者 manager
1. 有什么，做什么
Just Do It
2. 亲力亲为
Do anything by oneself
3. 被动沟通
Passive communication
• 品质要符合顾客需求 Quality meet with customer needs
成本意识
Cost Consciousness
• 成本分析 Cost analysis
• 如何做更省钱？ How to save money
• 如何做才有利润？ How to make profit
效率意识
Efficiency Consciousness
Why we learn?
观念突破
Breakthrough
发现创造
Discover
WHY
善用长处
Leverage
‧‧‧是本能， ‧‧‧才是本事
Focus on competency instead of instincts
• 工作做不完就加班是本能， 思考如何提高自己能力才是本事 Spend more time to cope with overload is an instinct, Think over how to build up self skills is a competency
文化塑造者 （Culture Builder）
1. 创新组织文化 Shaping culture
• 绩效导向文化 Performance - oriented • 鼓励学习文化 Learning culture
2. 凝聚共同价值 Search common value
• 宣导核心价值 Core value • 塑造共同愿景 Create vision