机场餐饮酒店基础英语测试题
餐饮模拟考试题及答案英语
餐饮模拟考试题及答案英语一、选择题（每题2分，共20分）1. Which of the following is not a type of cutlery used in a formal dining setting?A. ForkB. KnifeC. SpoonD. Chopsticks2. What is the correct way to hold a fork when eating?A. Holding it like a penB. Holding it with the fork tines pointing upC. Holding it with the fork tines pointing downD. Holding it with the handle in the palm3. In a formal dinner, which of the following is the correct order of courses?A. Soup, Salad, Main Course, DessertB. Salad, Soup, Main Course, DessertC. Main Course, Soup, Salad, DessertD. Dessert, Soup, Main Course, Salad4. What is the polite way to request more water at the table?A. "I need more water."B. "Could you please refill my water?"C. "Water, please."D. "I'm thirsty."5. Which of the following is the proper way to use a napkin?A. Tuck it into the collar of your shirtB. Place it on your lapC. Use it as a handkerchiefD. Leave it on the table6. What does the acronym "BYOB" stand for in a restaurant context?A. Bring Your Own BottleB. Be Your Own BossC. Buy Your Own BreadD. Bring Your Own Beverages7. Which of the following is not a type of wine glass?A. Red Wine GlassB. White Wine GlassC. Champagne GlassD. Water Glass8. What is the correct way to address a waiter or waitress ina restaurant?A. By their first nameB. Sir or MadamC. Waiter or WaitressD. Hey, you9. When should you not use your mobile phone in a restaurant?A. When ordering foodB. When paying the billC. When waiting for your foodD. At any time10. What is the purpose of the "amuse-bouche" in a fine dining experience?A. To entertain the guestsB. To cleanse the palateC. To stimulate the appetiteD. To serve as the main course答案：1-5 D C C B B6-10 A D D C C二、填空题（每题2分，共10分）1. When using a __________ to cut meat, it is common to use a sawing motion.Answer: Knife2. The __________ is typically the first course served in a formal dinner.Answer: Soup3. If you need to excuse yourself from the table, it ispolite to place your napkin on the __________.Answer: Chair4. In a restaurant, the __________ is the person who takes your order and serves your food.Answer: Waiter/Waitress5. The term "entrée" in a restaurant menu usually refers to the __________.Answer: Main Course三、简答题（每题5分，共30分）1. What is the appropriate etiquette for using a bread plate and bread and butter knife during a meal?Answer: The bread plate is usually placed to the left of the dinner plate. The bread and butter knife is used tobutter the bread before eating, and it should be placed on the bread plate when not in use.2. Describe the proper way to signal a waiter for assistance without being rude.Answer: It is polite to make eye contact and raise your index finger slightly to signal a waiter. Avoid snapping fingers or shouting, as these actions can be considered impolite.3. Explain the difference between aperitif and digestif in the context of dining.Answer: An aperitif is a drink served before a meal to stimulate the appetite, while a digestif is a drink served after a meal to aid digestion.4. What are some common table manners that should be observed when dining with others?Answer: Some common table manners include chewing with your mouth closed, not speaking with food in your mouth, using utensils properly, and not reaching across others to get items from the table.5. How should you handle a situation where the food youordered is not to your liking?Answer: Politely inform the waiter about the issue and ask if it can be adjusted or replaced. It is important to maintain a respectful tone and not to make a scene.6. What is the significance of wine pairing in a fine dining experience?Answer:。
餐厅英文测试题及答案大全
餐厅英文测试题及答案大全一、选择题（每题2分，共20分）1. 在餐厅中，"May I take your order?" 表示：A. 我可以点菜了吗？B. 我可以接你的订单吗？C. 我可以为你点菜吗？D. 我可以拿走你的订单吗？答案：C2. 如果你想要一杯咖啡，你应该说：A. I want a coffee.B. I'd like a coffee.C. I need a coffee.D. I take a coffee.答案：B3. "Check, please." 通常用于：A. 要求检查账单B. 要求结账C. 要求检查食物D. 要求检查餐具答案：B4. "I'd like to have a table by the window." 表示：A. 我想坐在窗户旁边。
B. 我想吃窗户旁边的菜。
C. 我想把桌子搬到窗户旁边。
D. 我想看窗户旁边的桌子。
答案：A5. "Could you please pass the salt?" 表示：A. 你可以把盐递给我吗？B. 你可以帮我加盐吗？C. 你可以把盐加到菜里吗？D. 你可以把盐放在桌子上吗？答案：A6. "The food is too spicy." 表示：A. 食物太辣了。
B. 食物太咸了。
C. 食物太甜了。
D. 食物太苦了。
答案：A7. "I'm allergic to peanuts." 表示：A. 我对花生过敏。
B. 我对花生有偏好。
C. 我对花生有依赖。
D. 我对花生有研究。
答案：A8. "I'd like to order takeout." 表示：A. 我想点外卖。
B. 我想打包带走。
C. 我想在餐厅吃。
D. 我想在家里吃。
答案：B9. "Can I have the bill, please?" 表示：A. 我可以看一下账单吗？B. 我可以拿走账单吗？C. 我可以要求结账吗？D. 我可以要求账单吗？答案：C10. "I'd like to book a table for two." 表示：A. 我想预订一张两人桌。
酒店管理英语考试题目及答案,大学英语考试
1）front office department 前厅部45）baby sitting service 托婴服务2）single room 单间46）baby cot 婴儿床3）deposit 押金47）pillow 枕头4）breakfast voucher 早餐券48）quilt 被子5）foreign exchange 外汇兑换49）room service 送餐服务6）exchange memo 兑换水单50）door knob menu 门挂菜单7）exchange limit 兑换限额51）bacon 熏肉8）bellboy 行李员52）American breakfast 美食早餐9）baggage tag 行李牌53）resident coach 常驻教练10）elevator 电梯54）fitness center 健身中心11）backpack 背包55）Logging machine 跑步机12）operator 接线员56）hair salon 美发厅13）general switchboard 总机57）hairdresser 美发师14）collect call 对方付费电话58）hair care 头发护理15）IDD 国际长途直拨59）manicure 修指甲16）check out 结账退房60）dry sauna 干蒸桑拿17）receipt 发票61）sauna pair 桑拿桶18）credit card 信用卡62）face towel 毛巾19）personal check 个人支票63）swimmer’s poll 深水泳池20）welcome tea 欢迎茶64）shallow area 浅水区21）peep hole 猫眼65）life guard 救生员22）luggage rack 行李架66）free style 自由泳23）water boiler 电水壶67）swimming suit 游泳池24）emergency exit 安全出口68）shopping arcade 购物长廊25）headache 头痛69）diamond ring 钻石戒指26）pain killer 止痛药70）chain bracelet 手链27）sleeping pill 安眠药71）V neck V领28）vacuum 吸尘器72）Ink landscape 水墨山水画29）overnight staff 夜班服务员73）conference 会议厅30）DND sign 请勿打扰标志74）standing lectern 立式讲台31）tissues holder 纸巾盒75）wireless mike 无线麦克风32）hair dryer 电吹风33）comb 梳子76）headset 耳机34）bathrobe 浴袍77）swimming trunks 游泳裤35）bath mat 地巾78）receptionist 前台接待36）sewing bag 针线包79）projector 投影仪37）laundry bag 洗衣袋38）ironing 熨烫39）dry-clean 干洗服务40）necktie 领带41）scarf 围巾42）maintenance service 维修服务43）leaking 漏水44) stuck 卡住的1）恐怕单间都定完了，换个大床间怎么样？I’m afraid that single rooms are fully booked, how about a double room instead?2）您打算呆多久？how long would you plan to stay?3）请填写登记表？could you fill in the registration form?4）请先付1000元做定金。
酒店英语笔试试卷参考答案
《酒店英语》课程试卷笔试参考答案一﹑Translate the following words and phrase into Chinese. (20 points, 1 point each.)1.客房预定2.单人间3.入住登记服务4.行李员5.打字6.收拾，整理7.开夜床服务8.洗衣房，洗衣店9.投诉，抱怨10.中餐厅11.领班12.生的，一成熟13.青蟹14.信用卡15.餐巾16.健身俱乐部17.高尔夫练习场18.跑步机19.国庆节20.美容二、Choose the best answer. (10 points, 1 point each.)1. B2.B3.A4.C5.D6. A7.B8.D9.C 10.A三、Reading Comprehension. (10 points, 2 points each.)1. B2.A3.D4.C5.B四、Put the following English sentences into Chinese. （20 points, 4 points each.）1.我想确认您的预订。
布朗夫妇订了从十月十日至十月十二日共三晚上的标准间，每晚95元。
我是芭芭拉，我们期待您的光临。
2. 很抱歉听到这些。
我们为给您的不便道歉。
3. 如果您有更多的衣服要洗，请把它放在浴室门后的洗衣袋内。
每天早上洗衣工会来取洗衣袋。
4. 很抱歉饭店现在客满了，但是我们能在二十分钟内给您安排座位。
您可以在大堂喝茶如果您喜欢，一旦有座位我们会叫您。
5.我们想品尝中国菜，但了解不多。
你能否给我们一些建议？五、Put the following Chinese sentences into English.（25 points, 5 points each.）1. What kind of room would you like?2. Housekeeping. Good morning, sir. May I clean the room now?3. What time would be convenient for you?4. May I take you order now?/Would you like to order mow?5. How do you want the steak: rare, under done, medium or well done?六、Making a dialogue according to the given situations, you should write down the conversation. （15 points.）（B:Bellman; G:Guest)B:Good evening，sir. Can I show you to your room?G:Yes，please.B: You have two suitcases and one bag. Is that correct?G:Yes，that's right.B: Is there anything breakable in your bag?G:Yes，there is a bottle of X. 0. cognac.B:Could you carry this bag，sirs? I am afraid the contents might break.G:Sure，no problem.B:Thank you，sir. May I have your room number, please?G:Room 1508.B:Thank you，sir. The elevator is this way.（The elevator door opens.)B:After you，sir.G:Thank you.（The elevator stops.)B:Watch your step，sir. And come this way，please.G:This is your room，sir.（Unlocks the door and switches on the Light.)B:May I put your suitcases here？G:Thank you.B:Here is your room key. Is this the correct number of bags？G:Yes，that's all.B:Is there anything else I can do for you，sir?G:No. Everything is fine. Thank you really.B:We are always at your service. Have a nice stay, sir.。
酒店服务(餐饮服务)英语口语试题公开题库
2016 年江苏省职业学校技术大赛旅行类酒店服务（餐饮服务）项目英语口语试题公然题库中译英：1.我们已经为您预定一张今夜 6 点半的餐台。
（ We have reserved a table for you at 6：30 tonight.）2.请问您在我们餐厅有预定吗？ (Do you have a reservation with us?)3.早饭的供给时间是 7 点到 9 点。
（The breakfast is served from 7:00 to 9:00）.4. 对不起，这张桌子已经有客人预定了。
(Sorry, this table has been reserved.)5.角落的那个地点如何？（ How about a seat in the corner?）6.这张桌子能够吗 ?(Will this table be all right for you ?)7.包间已经准备好了，先生。
(The private room is ready now, sir.)8.您是要坐抽烟区仍是非抽烟区？(Would you like smoking area or non-smoking area?)9.包间的最低花费是 800.(For a private room, there is a minimum charge of 800 yuan.)10.请您在歇息室里稍等一下，一有桌子我们会安排您入坐。
(Could you wait for a moment in the lounge ？ We’ ll seatyou as soon as we havea table).11. 先生，您的桌子已经准备好了。
请随我来。
(Your table is ready now, sir. Please come with me.)12.这是菜单，服务员随后就到。
（Here is the menu. The waiter will be with you in a moment）.13 这是菜单和酒水单。
酒店英语考试试题及答案
酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。
餐饮英语试题及答案
餐饮英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to order food in a restaurant?A. By phoneB. In personC. OnlineD. Through a waiter答案：B2. Which of the following is not a type of beverage served ina restaurant?A. CoffeeB. TeaC. JuiceD. Gasoline答案：D3. What does the abbreviation "VIP" stand for in the context of a restaurant?A. Very Important PersonB. Very Important PlaceC. Very Important PlateD. Very Important Price答案：A4. What is the term used to describe a person who serves food and drinks to customers in a restaurant?A. ChefB. Waiter/waitressC. CookD. Manager答案：B5. Which of the following is not a typical payment method ina restaurant?A. CashB. Credit cardC. Personal checkD. Barter答案：D6. What is the term for a small dish served before the main course?A. AppetizerB. Main courseC. DessertD. Soup答案：A7. Which of the following is not a type of cuisine?A. ItalianB. FrenchC. MartianD. Chinese答案：C8. What is the term used to describe a restaurant that serves food and drinks throughout the day?A. Fast food restaurantB. DinerC. CafeteriaD. Buffet答案：B9. What does the abbreviation "AM" stand for in the context of a restaurant's operating hours?A. After MidnightB. All MorningC. Ante Meridiem (before noon)D. Afternoon Meal答案：C10. What is the term for a person who enjoys eating at different types of restaurants and trying various cuisines?A. FoodieB. ChefC. Waiter/waitressD. Cook答案：A二、填空题（每题2分，共20分）1. When you want to ask for the bill in a restaurant, you can say, "Could I have the _______, please?"答案：bill/check2. If you need to return a dish because it's not cooked properly, you might say, "I'm sorry, but this _______ is undercooked."答案：steak/chicken/dish3. To ask for a table by the window, you can say, "Do you have a table by the _______ available?"答案：window4. If you want to order a drink without ice, you can say,"I'd like a glass of wine, _______."答案：no ice5. When you want to compliment the food, you can say, "The_______ was delicious."答案：steak/salad/food6. To ask for the restroom, you can say, "Could you tell me where the _______ is?"答案：restroom/bathroom7. If you need a high chair for a child, you can ask, "Do you have a _______ available?"答案：high chair8. To ask for the Wi-Fi password, you can say, "Could youprovide the _______ for the Wi-Fi?"答案：password/code9. If you want to order a dessert, you can say, "I'd like to have some _______."答案：dessert/cake/pudding10. To ask for the check at the end of the meal, you can say, "Could we get the _______, please?"答案：bill/check三、阅读理解（每题2分，共20分）阅读下面的短文，然后回答问题。
酒店工作英语试题及答案
酒店工作英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. Hi thereD. Howdy答案：B2. Which of the following is NOT a hotel service?A. Room serviceB. Laundry serviceC. Wake-up callD. Grocery shopping答案：D3. If a guest asks for a late check-out, how should you respond?A. I'm sorry, we don't allow late check-outs.B. Let me check with the manager.C. Sure, no problem.D. That will be an extra charge.答案：B4. What does "front desk" refer to in a hotel?A. The place where guests check in and outB. The main entrance of the hotelC. The dining areaD. The reception area for VIP guests答案：A5. What is the meaning of "check-in" in a hotel context?A. To pay the billB. To register and receive a room keyC. To leave the hotelD. To request a room change答案：B6. Which of the following is a common courtesy in hotel service?A. Ignoring the guest's requestsB. Keeping a professional appearanceC. Interrupting the guest's conversationD. Using slang language with guests答案：B7. What should you do if a guest complains about the room temperature?A. Tell them to adjust it themselves.B. Apologize and offer to check the thermostat.C. Ignore the complaint.D. Charge them for a room change.答案：B8. What does "Do Not Disturb" sign mean when placed on a hotel room door?A. The guest is not in the room.B. The guest does not want to be disturbed.C. The room is under maintenance.D. The room is available for cleaning.答案：B9. What is the purpose of a "housekeeping" department in a hotel?A. To manage the hotel's budgetB. To clean and maintain guest roomsC. To handle guest complaintsD. To organize hotel events答案：B10. Which of the following is a benefit of being a hotel employee?A. Free accommodationB. Flexible working hoursC. Opportunity to meet new peopleD. Access to all hotel facilities答案：C二、填空题（每题1分，共10分）11. When a guest checks in, you should ask for their _______.答案：identification12. The term "suite" usually refers to a larger room with a separate _______ area.答案：living13. In a hotel, "concierge" is a person who provides _______ and local information.答案：information14. If a guest leaves without checking out, it is called_______.答案：walk-out15. The phrase "room rate" refers to the _______ for staying in a hotel room.答案：cost16. A "continental breakfast" typically includes _______, coffee, and juice.答案：pastries17. The "mini-bar" in a hotel room is a small refrigerator containing _______ and drinks.答案：snacks18. A "non-smoking" room is a room where _______ is not allowed.答案：smoking19. The "lobby" is the area in a hotel where guests can_______ and wait.答案：sit20. "Banquet" services in a hotel are often used for _______ and large gatherings.答案：events三、简答题（每题5分，共30分）21. What are the basic qualities of a hotel receptionist?答案：A hotel receptionist should have excellent communication skills, be polite and professional, have good knowledge of the hotel's services, and be able to handleguest inquiries efficiently.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person andtypically has one bed. A double room is intended for two people and usually has either a double bed or two single beds.23. What is the role of a hotel's "bellman"?答案：A bellman assists guests with their luggage,provides directions, and may also help with other requests such as calling a taxi or giving information about the local area.24. Describe the importance of maintaining。
酒店服务技能比赛英语口试参考题库
酒店服务技能比赛英语口试参考题库题型一中译英（一）客房服务员1. 这是1010房间，我想加一个枕头。
(This is room 1010; I wouldlike to have one more pillow.)2. 您可以在房间直拨国际长途。
（You can make IDD call in yourroom.）3. 我们提供快洗服务，加收50%的额外费用。
（We have expressservice at a 50% extra charge.）4. 好像电话有问题。
（It looks something wrong with the telephone.）5. 我想要一个转换插头。
（I would like to have an adaptor/ I need anadaptor..）6. 这是8976房间，请送一个电熨斗。
（This is room 8976, can yousend me an iron please.）7. 我想要一个客房送餐服务。
（I would like to have a roomservice.）8. 客房里有小冰箱。
（There is a mini bar in your room.）9. 我的房间现在还没打扫过，已经12点了。
（My room hasn’t beenmade up yet. It’s already 12:00.）10. 请接受我代表酒店向您道歉。
(Please accept my apology onbehalf of the hotel.)11. 我房间的电视图象不清楚。
（The TV set in my room doesn’tgive clear picture）12. 在房间上网是免费的。
（It’s free of charge to use internet in theroom.）13. 房间有保险箱。
(There is a safe in your room.)14. 这个房间是海景房。
酒店英语测试1
酒店英语测试1一、词汇选择（30分）1、行李生（）A. BellmanB. DoormanC. ReceptionistD. Waiter2、过路客（）A. Stay-in guestB. Walk-in guestC. No-show3、叫醒服务（）A. Morning callB. Outside callC. IDD4、接触（）A. currencyB. contactC. registerD. deliver5、崇高的（）A. cooperativeB. courteousC. modestD. lofty6、入住登记表（）A. the Arrival listB. Reservation formC. Registration form7、商务中心（）A. Room CenterB. Business CenterC. Shopping Center8、导游（）A. touristB. travelerC. tour guideD. customer9、衷心的，诚挚的（）A. heartfellB. honorableC. financialD. hospitality10、国际长途直拨电话（）A. DDDB. IDDC. outside callD. Master Card11、房价（）A. room numberB. room typeC. room rateD. star rate12、熟悉，亲近，随便（）A. courtesyB. efficiencyC. familiarityD. servility13、旅游胜地饭店（）A. ResortB. Convention hotelC. tourist hotel14、有礼貌的，和蔼的（）A. boomingB. foremostC. graciouslyD. willingly15、旅行支票（）A. Personal checksB. Restaurant checksC. Traveler’s checks二、单项选择（30分）1、A :_________________________?B : Yes , I’d like to boo k a room for my friend , Cray Smith .A . How are youB . That is OKC . Can I help youD . How do you do2、A : Would you like to see the film with me ?B : _________________________________ .A . I would likeB . OK , I’d loveC .Yes , I likeD . Yes , I’d like to3、A : Would you show me your passport , please ?B : ___________________________ .A . Here you are B. Here are youC . Here we areD . Here are we4、A : How do you do ?B : ___________________ .A . Thank youB . I am gladC . How do you doD . I’m fine , thank you5、A : What kind of room would you like , sir ?B :_________________________ .A．A double room, please. B. Yes, I wouldC. No, I would notD. Yes, please6、A: May I have your name, sir ?B: ____________________.A: Yes, you may B: No, you must notC. My name is John SmithD. Thank you7、A: Here is the registration form, please fill in it. Would you like a pen ? B: _________________________A. Yes, thank you.B. It is a pleasureC. I’m very gladD. What a pleasure8、A: May I use the phone in my room ?B: ______________________A. No, you may notB. Certainly, sirC. Yes, you mayD. No, you must9、A: Thanks for your help.B: ______________A. It does not matterB. It is all rightC. You’re welcomeD. It is OK10、A: Anything else I can do for you, sir?B: _______________A. Yes, you doB. No, you don notC. Yes, you canD. No, thanks for your help11、A: May I speak to Mr. John?B: ________________A. This is John speakingB. No, you may notC. Yes, you canD. Yes, you may12、A: Which do you prefer, tea or coffee?B: ________________A. I prefer coffee to teaB. I prefer bothC. Yes, I doD. No, I don not13、A: _____________B: Thanks well, it’s OK. Here is the money.A. Here’s your billB. Here’s my billC. Where is your billD. Thank you14、A: May I come in?B: _____________A. No, you can’tB. Yes pleaseC. Yes, you mayD. No, you can15、A: How much is it?B: ____________A. Yes, it isB. It’s 20 US dollarsC. No, it isn’tD. Here it is16、A: Excuse me, how can I get to the station?B: __________________A. Yes, you canB. Don’t ask meC. On footD. I’m sorry, I don’t know17、A: Are you staying at our hotel, sir?B: _____________A. Yes, here is my key cardB. Yes, you areC. Yes, I amD. No, I am not18、A: Happy New Year!B: ____________A. That’s very kind of you.B. Thank you.C. Thank you, the same to youD. You have some happiness, too.19、A: How much do you charge?B: ___________A. Ten yuan per personB. Sure.C. Certainly .D. Yes, I do20、A: Thank you for coming for the interview.B: _____________________A. It’s my pleasureB. Thank you for your timeC. Don’t thank meD. It’s OK三、英汉互译（15分）1、冰冻三尺非一日之寒_________________________________________________________________ __2、我想预定一间房间，时间从9月22日开始________________________________________________________________ ___________________________________________________________3、你的钱要多大面值的？______________________________________________________________4、But what if you are put at the Housekeeping Dept. as a room attendant?____________________________________________________5、Here is your invoice.____________________________________________________四、选句填空（10分）F: Good morning, Mrs Kane. May I help you ?K: Well, ___________________________F: I see. But I’m afraid you’ll have to contact the Fro nt Office for it.K:. ________________________F:______________________________________. You ‘ll be required to do the formalities there and it will be charged to your account.K: ______________________________?F: It’s 20 US dollars per night.K: I see. One more thing, my husband has to write some letters. Where can he find a computer ?F: _________________________________________ .K: All right. I’ll be going there. Thank you.A: How much is it?B: It’s the regulation of our hotel, madamC: could you bring in a cot for our little TomD: He can use the computer at the Business Center.E: But why must we get in touch with the Front Office?五、判断正误（15分）1、The Room Center is a part of the Housekeeping Department. ( )2、The room attendant needn’t wash the dir ty shirts the guest left in the waste-pan. ( )3、A chambermaid can make up the room and look after the guest’s children at the same time . ( )4、A baby-sitter is a small chair for a little child to sit in. ( )5、When a guest asks for an extra bed, the room attendant had better send it into the room right away in order to satisfy the guest. ( )6、Hotel service is an honorable occupation. ( )7、With good training and a lot of practical experience, one can master the art of dealing with customers. ( )8、A higher salary is always the most important reason for a person to change his job. ( )9、Since a hotel is a home away from home for all the travelling guests, we are creating a home for our guests only. ( )10、There is a salary increase based on one’s job perfo rmance and education background.。
酒店英语试卷
酒店英语试卷酒店英语试卷一、选择题1、When guests have lunch or dinner in the restaurant, what does the waiter say? A. Would you like something to drink? B. What would you like to order? C. Is everything to your satisfaction?D. How was the service?2、If a guest asks the price of a particular dish in the menu, what would a waiter say? A. It's three pounds and twenty-five pence. B. It's very cheap. C. It's one of our best-selling dishes. D. It contains ingredients which are not included in the price.3、When a guest complains about the service in the hotel, what should be done? A. Ignore the complaint and wait for the guest to leave. B. Argue with the guest and try to prove that the service is good. C. Apologize to the guest and try to solve the problem as soon as possible. D. Just remain silent and do nothing.4、If a guest wants to know where the nearest ATM is, what shoulda hotel employee say? A. I don't know, but you can go to the front desk and ask them. B. There is an ATM in the lobby. C. You can find it in the nearest bank. D. You need to go back to your hotel and get some cash.5、When a guest checks out of the hotel, what should be included in the service? A. Cleaning the room and making the bed. B. Giving the guest a hug and wishing them a pleasant journey. C. Handing over the bill and asking for a tip. D. Giving the guesta gift and inviting them to come again.二、填空题6、The ______（总计）amount of the bill is $100.61、The ______（投诉）department of the hotel is dealing with your complaint.611、Please ______（预订）a table for two for tonight's dinner. 6111、The ______（服务）charge is included in the price of the meal.61111、The ______（行李员）will assist you with your luggage.三、翻译题11、The hotel has a swimming pool, fitness center and beauty salon.111、The staff are friendly and helpful, especially the front desk personnel.1111、The room was clean and comfortable, but the bed was too soft for my liking.11111、The food in the hotel restaurant was excellent, but the service was rather slow.111111、We had a wonderful stay at the hotel and would definitely recommend it to friends and family.。
酒店专业英语试题及答案
酒店专业英语试题及答案一、选择题（每题2分，共20分）1. What is the most important quality for a hotel receptionist?A. Good memoryB. Excellent communication skillsC. Strong sense of directionD. Fast typing speed答案：B2. Which of the following is not a standard service provided by a luxury hotel?A. Room serviceB. Concierge serviceC. Laundry serviceD. Self-service laundry答案：D3. What does "check-in" mean in the context of a hotel?A. To leave the hotelB. To enter the hotelC. To pay for the roomD. To register and receive the room key答案：D4. Which department in a hotel is responsible for cleaning rooms?A. Front OfficeB. HousekeepingC. Food and BeverageD. Security答案：B5. What is the term used for a hotel room that is available for immediate occupancy?A. VacantB. OccupiedC. Out of orderD. Under renovation答案：A6. What is the standard way to address a guest in a formal hotel setting?A. By their first nameB. By their last nameC. By their title and last nameD. By their room number答案：C7. Which of the following is not a common amenity found in hotel rooms?A. TelevisionB. MinibarC. Swimming poolD. Safe答案：C8. What is the term for a hotel employee who assists guests with luggage and directions?A. ConciergeB. PorterC. ValetD. Bellman答案：D9. What does "no-show" refer to in the hotel industry?A. A guest who checks out earlyB. A guest who arrives lateC. A guest who does not arrive at allD. A guest who stays longer than expected答案：C10. Which of the following is not a type of hotel room?A. SingleB. DoubleC. TripleD. Quadruple答案：D二、填空题（每题1分，共10分）1. The front desk of a hotel is often referred to as the_______.答案：Front Office2. When a guest checks out, the hotel staff should _______ the room to ensure there are no damages or missing items.答案：inspect3. A hotel's _______ department is responsible for managing the hotel's finances and budget.答案：Finance4. A _______ is a type of room that can accommodate more than two guests.答案：Suite5. The _______ is the person in charge of the hotel's daily operations and is responsible for overseeing all departments. 答案：General Manager6. A hotel's _______ service is available to assist guests with making reservations and providing local information.答案：Concierge7. The _______ is the area in a hotel where guests can enjoya meal or a drink.答案：Restaurant8. A _______ is a type of room that includes a separateliving area and bedroom.答案：Junior Suite9. The _______ is the process of cleaning and preparing aroom for the next guest after a current guest has checked out. 答案：Turnover10. A _______ is a type of room that includes a kitchenette and is suitable for longer stays.答案：Studio三、简答题（每题5分，共30分）1. Explain the role of a hotel receptionist.答案：A hotel receptionist is responsible for greeting guests, checking them in and out, handling reservations, andproviding information about the hotel's services andfacilities. They also address guest inquiries and complaints, ensuring a pleasant stay for all guests.2. What are the main responsibilities of a hotel housekeeper? 答案：A hotel housekeeper is responsible for cleaning and maintaining guest rooms, ensuring they are tidy and well-stocked with amenities. They also change linens, clean bathrooms, and perform minor repairs or report larger issuesto maintenance staff.3. Describe the purpose of a hotel concierge.答案：A hotel concierge provides personalized services to guests, such as making restaurant reservations, arranging transportation, and offering local recommendations. They aimto enhance the guest experience by assisting with various needs and requests.4. What is the significance of a hotel's location in attracting guests?答案：The location of a hotel is significant in attracting guests as it can influence accessibility to tourist attractions, business centers, and transportation hubs. A convenient location can increase the hotel's appeal and contribute to guest satisfaction.5. How does a hotel maintain a high standard of cleanliness? 答案：A hotel maintains a high standard of cleanliness through regular room cleaning, use of professional cleaning equipment and products, staff training on hygiene practices, and regular inspections to ensure standards are met.6. What are。
酒店英语考试试题及答案
酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。
餐厅英文测试题及答案解析
餐厅英文测试题及答案解析一、选择题1. What is the term for a waiter in a restaurant?A. CookB. ChefC. ServerD. Host答案：C解析：在餐厅中，服务员被称为“Server”。
“Cook”指的是厨师，“Chef”是主厨，“Host”则是迎宾员。
2. Which of the following is a type of restaurant?A. BakeryB. BookstoreC. PharmacyD. Clothing store答案：A解析：餐厅的类型包括面包店（Bakery）、快餐店、中餐厅等。
书店（Bookstore）、药店（Pharmacy）和服装店（Clothing store）不属于餐厅类型。
二、填空题1. In a restaurant, the person who takes your order is calleda ________.答案：Server解析：在餐厅中，负责点餐的人被称为服务员（Server）。
2. The place where food is prepared is known as the ________. 答案：Kitchen解析：厨房（Kitchen）是餐厅中准备食物的地方。
三、阅读理解题阅读以下短文，回答问题。
The Blue Whale Café is a popular seafood restaurant located in the heart of the city. It is known for its fresh seafood and cozy atmosphere. The café offer s a variety of dishes, including sushi, grilled fish, and seafood pasta. The staff at the Blue Whale Café are friendly and attentive, ensuring that every customer has a pleasant dining experience.1. What type of food does the Blue Whale Café serve?答案：Seafood解析：短文中提到，Blue Whale Café 是一家海鲜餐厅，因此它提供海鲜食物。
宾馆英语试题
前厅接待英语考试试卷姓名：总分：口语部分（65分）一、单词、短语。
（25分）（一）英译中（12分）。
Lobby Emergency exit Room chargeBell Service Credit card Foreign ExchangeSingle room Standard room Delay Check-out Luggage Storage Identification Department time（二）中译英（13分）。
直走向左/右拐坐电梯上楼五楼在第一个拐弯处向左转大堂副理贵宾楼餐厅商务中心客房钥匙卡到达时间请出示您的护照请您签名三、翻译。
（40分）（一）英译中（12分）1. I’d like to reserve a room in your hotel.2. Would you mind giving me some information on your services?3. I’d like to book 10 double rooms with twin beds for five days.4. Is there a special rate for a group reservation?5. How much do you charge for a single room with breakfast?6. could you tell me about your hotel services?7. Have you got an indoor swimming pool here?8. I’d like to fly to Guilin on Saturday.Could you book tickets for me?9. Could you tell us some places of historical interest in Liuzhou?10. Could you tell me how to go to the KFC? I can’t find the exact spot on the map.11. I’d like to change some US dollars and I’d like to know today’s exchange rate.12. Can you change the room for me? It’s too noisy.（二）汉译英（28分）1.您预订过吗？2.您将要住多久？3.您能告诉我您的名字与房间号码吗？4.这是您的钥匙卡，住店期间请包管好。
餐饮部英语试卷
酒店餐饮服务用语考试试卷姓名：总分:一、单词、短语（一）英译汉20%；考务人员随机抽取其中20个词汇作为考题Elevator/lift breakfast message bowl soup wine buffet lunch telephone towel dinner soda water evial water melon coconut juice heineken butter shampoo soap hamhoney fruit meat toilet vegetables Glasses chips mushrooms Garbage can salad hand dryer order drink peanuts snacks complainoil pepper western restaurant(二) 汉译英20%；考务人员随机抽取其中20个词组作为考题床单床垫被套毛毯枕头枕套浴衣和服洗衣袋地巾烟缸茶杯漱口杯咖啡杯咖啡勺咖啡碟酒杯水果刀叉鞋拔衣架裤架信用卡盐菜单便签本吸管冰块文件夹盘子小酒吧桌布糖牙签密码空调电脑蛋糕上网面包网站叫醒服务紧急出口五楼冰激凌吸管汤力水柠檬茶普洱茶（三）词语连连看15%Lobby 健身中心Business center 会议室Reception 台球房Concierge 壁球房Western restaurant 网球场Room service 游泳池Sauna 行政酒廊Meeting room 桑拿Tennis court 总台Health club 礼宾台Billiard room 西餐厅Squash room 商务中心Swimming pool 大堂Executive lounge club 送房服务chinese restaurant 中餐厅二、句子、对话45%译英：（由服务员用英语回答）1、餐厅供应时间是：早餐6：30—10：00，午餐11：30—14：30，晚餐17：30 —21：30。
宾馆餐饮部英语考试卷
一、将下列中文翻译成英文（每空5分，共60分）
餐刀 knife 餐叉fork 餐巾napkin 筷子chopsticks 玻璃杯glass 鱼fish 鸡肉chicken 牛肉beef
西瓜water melon 水果fruit 啤酒beer 冰块ice
二、将下列句子翻译成英文（每题10分，共40分）
1、您好，欢迎光临。
Welcome to our restaurant.
2、早上好，先生。
Good morning,sir.
3、请坐！
Sit down,please!
4、请问几位？
How many people are there in your party?
一、将下列中文翻译成英文（每空5分，共60分）
勺子spoon 筷架chopsticks rest 米醋vinegar 糖sugar 水water 咖啡coffee 猪肉pork 香蕉banana
茶水tea 梨pear 橙汁orange juice 盐salt
二、将下列句子翻译成英文（每题10分，共40分）
1、我可以为您效劳吗？
Can I help you?
2、晚上好，先生。
Good evening,sir.
3、请这边走！
This way,please!
4、请问喝什么酒水？
What would you like to drink?。
(完整word版)酒店英语试题资料
酒店英语口语测试题（Food &Beverage Department）1。
Guests are always seated by the service staff(host or hostess）。
When you show the way to the guests as a host or hostess， what would you say?2.When you do the service for the guests，you’d better call their names at least three times。
How can you ask for the guest’s name? If you cannot hear clearly his or her name, what should you say？3.After the guests have been seated， you， as a waiter or waitress, should present the menu to the lady at the table first。
You should recommend the specialties voluntarily. Take the appetizer, main course and soup as examples, how can you make the recommendation?4.After the guests have taken the order， you should repeat the information to reconfirm。
If the guests have ordered a typical American Breakfast， how can you reconfirm all the information?5.Suppose the guests are foreigners, this is their first time to be here in China. They would like to try some typical Chinese dishes in your restaurant. Please give them the introduction about the features of some schools of Chinese dishes in your restaurant. Please give them the introduction about the features of some schools of Chinese Cuisine。
酒店情景英语测试--综合选择题
酒店情景英语测试--综合选择题(总3页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--酒店情景英语测试 I1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isD.单人间 B. 标准间（配两张单人床） C. 双人间（配一张双人床） D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg2211.Where is the washroomA.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phoneA.Reservations, may I help youB. B. Welcome to our hotel.C. please come to our hotelD.Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?15.16.A.ChopsticksB. knife and forkC. dessert plateD. napkin17.请将左栏的名称和右栏翻译连线答案：44。
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基础英语测试题
部门：工号：姓名：得分：
一、单选题（共10题，每题2分）
1. hotel ( )
A. 车站
B. 餐厅
C. 旅游
D. 酒店
2. restaurant ( )
A. 车站
B. 餐厅
C. 旅游
D. 酒店
3. welcome ( )
A. 欢迎
B. 非常
C. 箱子
D. 行李生
4. problem （）
A. 帮助
B. 答案
C. 电梯
D. 问题
5. baggage （）
A. 手提箱
B. 跟随
C. 行李
D. 高兴
6. reservation （）
A. 预订
B. 喜欢
C. 房间
D. 护照
7. check out （）
A. 浴室
B. 准备好的
C. 结账
D. 检查
8. menu （）
A. 号码
B. 早餐
C. 餐厅
D. 菜单
9. spicy （）
A. 菜单
B. 辣的
C. 清淡的
D. 油重的
10. noodle ( )
A. 饺子
B. 稀饭
C. 面条
D. 米饭
二、填空题（共5题，每题3分）
1. Thank you for staying in hotel.
感谢您在我们酒店下榻。
2. I’m sorry, my fault.
很抱歉，那是我的错。
3. Is there anyting i can do ?
有什么能为您效劳的吗？
4. May i use your phone? !
我能借用您的电话吗？当然可以！
5. , where is the washroom?
对不起，请问洗手间在哪里？
三、连线题（共5题，每题3分）
allow me 别担心
yes I can 道歉
d on’t worry 让我来apologiz
e 我的荣幸
my pleasure 我可以
四、汉译英（共5题，每题5分）
1. 您预定了吗？
2. 给您房间钥匙。
3. 我们盼望着您的光临。
4. 给您菜单，先生。
您要点菜吗？
5. 您要喝咖啡还是茶？
五、英译汉（共5题，每题5分）
1. May I introduce myself？
2. We’ll give you a 10% discount.
3. Please sign your name here.
4. How do you like Chinese food?
5. Wish you a good trip!。