外研社新时代职业英语酒店英语 Unit 3 教学课件

听力文
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Scene 3 Storing luggage
Task 1 Listen to the dialog and find out how the bellman communicates with
the guest to get the following information.
Tip
行李员为客人办理行李寄
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8. I have taken down your request for the airport pick-up/drop-off service. 我已经做好您的接机/送机需求记录。 9. Your car for airport drop-off is ready. 送您去机场的车已经到了。 10. Should I send someone to collect your luggage? 您需要我派人过去帮您取行李吗？ 11. Is there anything valuable or fragile in your suitcase? 请问箱子里有贵重或易碎物品吗？ 12. May I ask if the luggage will be claimed by you? 请问是您本人来提取行李吗？ 13. You need to show the claim tag when you collect your luggage. 您需要在提取行李时出示这张行李提取牌。
A Greeting guests
B Introducing hotel services on the way to guests’ room
Tip
C Introducing room facilities after entering the guests’ room
D Escorting guests to the elevator E Accompanying guests to the Front Desk for check-in F Picking up the luggage and confirming the details with guests G Waiting for guests until they finish check-in H Saying goodbye
听力原文
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Scene 2 Suggesting activities and arranging transportation
Task 2 Listen to the dialog again and fill in the taxi booking sheet. Tip
Henry Ford 709 7:30 a.m., June 12
Task 1 Listen to the dialog and tick the activities that the concierge recommends to the guest.
Tip
1 visiting the Great Wall
✔ 2 taking a walk in the Temple of Heaven ✔ 3 exploring Beijing hutong ✔ 4 walking around Tian’anmen Square ✔ 5 touring in the Forbidden City ✔ 6 drinking tea at Laoshe Teahouse
Is it the two suitcases and one backpack存a时lt，og需et要he检r查? 行李外
观，如发现有破损，应立
Is there anything valuable or fragile in 即 寄yo向 存u客 登r l人 记ug说 表g明 上ag， 做e并 相? 在 应行 的李 记
国际金钥匙组织（Les Clefs d’Or，英语为Golden Key） 于1929年在法国成 立，是一个国际性的酒店 服务专业性组织。成员的 衣领上别有一对交叉的金 钥匙标志，他们能为客人 提供无微不至的服务，最 大限度地满足客人个性化 的需求。
7 enjoying Peking Opera at the Giant Egg, the National Center for the Performing Arts
听力原文
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1. How many pieces of luggage do you have in all? 您一共有几件行李？ 2. Please check your luggage and take your belongings with you. 请您检查行李并带好随身物品。 3. I’ll show you to your room as soon as you finish checking in. 您办完入住手续后我就带您去您的房间。 4. We have a very good Chinese restaurant on the second floor. 我们二楼有一家非常好的中餐厅。 5. There is a hair salon/beauty parlor on the right side of our hotel’s east gate. 酒店东门右手边有一家美发店/美容院。 6. It takes about 20 minutes from the hotel to the Temple of Heaven by taxi. 从酒店去天坛打车大约需要20分钟。 7. What time would you like to set out from the hotel? 您打算几点从酒店出发？
Tip
行李员在带客人去房间的 路上需要与客人交流，了 解客人的出行目的，判断 客人对哪些话题感兴趣， 并向客人介绍酒店的设施 和服务（特别是早餐的时 间及用餐楼层）。
听力原文
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Scene 1 Escorting guests to rooms
听力原文
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Scene 2 Suggesting activities and arranging transportation
concierge来自法语，意为 “keeper of the keys”， 原 指中世纪欧洲城堡中掌管 钥匙之人，负责接待过往 的贵族客人，并设法满足 客人的一切所需。
Tip
021
Write each of the words or expressions under the corresponding picture.
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Reading 1 Map
east/west/south/north go straight
turn left/right on your left/right
walk along continue onto
1 Walk out of the hotel, then head east on Chunxi Street for about 100 meters. 2 (1) ___T_u_r_n_r_ig_h_t___ onto Changjiang Street. (2) ____G_o_s_t_r_ai_g_h_t___ southwards for a while and you will arrive at a crossroad. 3 (3) ___T_u_r_n_l_ef_t____ onto Dongwang Road. 4 (4) ___W__al_k_a_l_o_n_g__ Dongwang Road and then (5) ___co_n_t_in_u_e__o_n_to___ Linquan Road. Taking this way, you can explore local food and have a close look at local people’s life. 5 At the end of Linquan Road, you will arrive at Wendong Street. (6) ___T_u_r_n_r_i_gh_t_____ onto Wendong Street.
trunk
bellman
luggage tag
suitcase
thermostat
in-room safe
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Scene 1 Escorting guests to rooms
Task 1 Listen to the dialog. Discuss the job procedure for escorting guests to rooms with your partner and put the following steps in the correct order.
录，并请客人签字，以避
May I ask if the luggage is to be claimed免b不y必y要ou的rs纠el纷f?。 Could you please leave your contact information with me, such as your phone number?
Temple of Heaven
礼宾员犹如城市专家，不 仅需要熟悉酒店周边的 便 利 店、 地 铁、ATM机 等，还要熟悉所在城市的 吃、 住、 行、 游、 购、 娱，为客人提供个性化的 一条龙服务，如回答客人 的旅游咨询、安排租车、 预订餐厅、订各种文化表 演门票、送信或包裹，甚 至为客人跑腿购物等。
Please confirm and sign your name.
听力原文
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Scene 3 Storing luggage
Task 2 Role-play. Ms. Smith comes back to pick up her luggage. Take turns to play the role of the bellman to act out the following luggage claim situation.
Unit 3
After learning this unit, you’ll be able to:
• Offer hotel bell service • Recommend tours and suggest activities • Arrange transportation • Store luggage
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What services does a concierge provide?
(1) carrying luggage (2) giving directions
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What information should you get if you receive a guest’s call to make a reservation?
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Reading 1 Map
Task 1 Ms. Taylor wants to visit a bookstore and a bank. She prefers to walk there. The concierge prints the map and writes down a route note for her. Read the following map and complete the direction details with the expressions in the boxes.
行李员为客人提拿行李 时，要询问客人提哪些行 李，与客人确认行李件 数，提醒客人检查并带好 自己的随身物品，并为客 人记录车牌号码。
听力原文
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Scene 1 Escorting guests to rooms
Task 2 Role-play. Listen to the dialog again and find out how the bellman introduces the hotel restaurant on the way to the guests’ room. Can you think of any more hotel services and facilities that the guests may want to know? Work in pairs and role-play a dialog. You may refer to the following information for more ideas.