MyCS Import DO 用户指南说明书

MyCS Import DO User Guide Singapore
Welcome to your
new DO request experience To begin:
1.Visit MyCS:
https:///
2.Click “Sign in”
3.Insert your eBusiness account email ID and
password 1
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Your new Import DO request experience Start by clicking here
Import DO Request interface
Dashboard -Overview of all your DO requests
•Case Number :You have a unique number for each request
•BL Number : The BL Number related to your DO request
•Subtopics : The Service Type related to your request
•Appointment Location: The agency location you had selected
•Schedule Time :What was your requested Date/Time to visit the Agency counter (if requested)•Import DO Status : Status of your DO request
•Date/Time Opened : The date/time you submitted the DO request New Delivery Order request form
•BL Number : Must be a valid BL number
•Agency Location : Select ‘Singapore’ from the dropdown
•Service Type : Select accordingly
•Need Appointment : Yes by default; click to select No if no need to visit the counter to surrender OBL
•Next button : to proceed with request submission •Search : To search for BL or Case number
•Bell : Receive notifications
Submit New Delivery Order request –Part 1
➢Enter the BL number
➢No need to change the Agency Location
➢Select Need Appointment Yes or No
➢Click Next
➢If DO was already requested for the entered BL number for the
Service Type “New Delivery Order”, an error message will be
displayed
➢Use the Search field to search for the Case number or enter a
different BL number
➢Duplicate entries for the same BL number is only allowed for the
Service Type “DO Validity Extension” or “DO Reissuance”
Submit New Delivery Order request –Part 2 (Only for BL Surrender & Submit Cheque)
➢Select “Need Appointment” if there is a need to surrender OBL or submit cheque
➢Select any of the available time slot (but walk-in is allowed even outside the
selected time*)
➢Click Next
➢Review the Appointment time and location and click Next
* Counter Operating Hours : 10 am to 4 pm (Closed for Lunch between 12pm and 1pm)
Click Next
Submit New Delivery Order request –Part 3 (Upload supporting documents)
➢Using the [Upload Files] or [Drop files] , attach the relevant supporting documents ➢Payment related supporting documents should be linked to [Payment Document]
➢Other supporting documents like Letter of Authorisation, etc, should be linked to [Supporting Document]
➢For new requests, Payment and Supporting documents are mandatory (see next slide for minimum documents to submit)➢
Enter Additional Comments to be shared with the Agency staff relevant for this DO request
Click on [Upload Files]
Click on [Done] when Files are uploaded
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Click on [Next] to continue
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o Select the local folder where documents are stored o
Select File(s) and click [Open] to upload files
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Supporting documents to be Uploaded
➢To facilitate Import DO Portnet Release, please upload following
documents:
•Payment documents
•Bank Remittance slip
•Copy cheque for DO (if any)
➢Supporting documents
•Letter of Authorization
Note: 1/1 Original BL needs to be surrendered at the counter for OBL shipments
Submit New Delivery Order request –Request submitted
Once a Delivery Order request is
successfully submitted to Agency
The Import DO dashboard will show the new request
You will also receive an email to confirm
successful submission
Please Note: The response time for your request will be based on below table and not what is mentioned in the email notification.
Delivery Order request –Request rejected
If your request has been rejected, it will show up on the dashboard
Click on [Bell] to view
the Notifications which
will also mention the
reason for rejection
An email will also be sent for
every change in status of the
request
Delivery Order request –Re-submit Rejected Request (Part 1)➢Click on the Case number in the Dashboard
➢The case details will show including the Rejection reason
➢Click Next button under the Reuse Request section to resubmit the request
➢Select Appointment time if required and upload necessary documents and submit
Delivery Order request –Request Approved
DO request is successful if the status
shows “DO Published” or “DO
Approved”
You can monitor the progress of your request via the Dashboard. Please refer to the Import DO Status column to view the latest
status of your request before contacting agency.
Thank You。