酒店值班经理工作岗位描述(中英文)
国际酒店员工职位中英文翻译对照
国际酒店职位中文文翻译对照职位英文英文缩写董事长Chairman of the Board COB董事长助理Board Assistant BA执行董事Executive Director EXD总经理General Manager GM副总经理Deputy General Manager DGM驻店经理Resident Manager RM总经理助理General Manager Assistant GMA顾问Adviser行政值班经理Manager on Duty/Executive on Duty MOD行政秘书Executive Secretary ES文员Clerk行政总监Administration Director ADD行政办公室主任Executive Officer EO人力资源部经理Human Resources Manager HRM培训部经理Training Manager TM培训主任Training Officer TRO质检培训主任Quality Inspection & Training Officer QITO人事主管Personnel Supervisor PS车队主管Chief Driver CD文员Order Taker OT临时工Casual laborer司机Driver外籍职员Expatriate人事档案文员Personnel Filing Clerk宿舍管理员Dormitory Conservator厨工Kitchen Helper更衣室管理员Locker-room Conservator房务总监Director of Rooms Division DOR前厅经理Front Office Manager FOM客房经理Housekeeping Department Manager HSKD 大堂副理Assistant Manager AM 首席礼宾司Chief Concierge CC客务主任Guest Relation Officer GRO 接待主管Chief Receptionist CR接待员Receptionist行政管家Executive Housekeeper EH客房高级主管Senior Supervisor SS楼层主管Floor Supervisor FS楼层领班Floor Captain FC洗衣房经理Laundry Manager LM PA主管PA Supervisor PS客房服务员Room Attendant RA礼宾部领班Bell Captain行李生Bellboy高级行李生Senior Bellboy门童/女门童Door man /Door girl技工Mechanic大烫工Flatwork Ironer小烫工Hand Ironer Presser平烫工Ironer干洗工Dry-cleaner水洗工Washer Extractor布草收发员Linen Attendant洗衣男工/女工Laundryman/ Laundrywoman女缝工、女裁缝Seamstress订房部文员Booking Clerk商务中心文员Business Center Clerk接线生主管Chief Operator接线生，总机Operator/Telephone Operator园丁Gardener保洁员Public Area PA商场部主管Shop Supervisor商场营业员Shop Assistant餐饮总监Director of Food &Beverage DFB 餐饮部经理Food &Beverage Manager FBM 酒水部经理Beverage Manager BEM 西餐厅主管Western Restaurant Supervisor WRS 中餐厅主管Chinese Restaurant Supervisor CRS 宴会部经理Banqueting Manager BAM 宴会销售经理Banquet Sales Manager宴会销售主任Banquet Sales Officer BSO 宴会销售代表Banquets Sales Executive BSE 咖啡厅主管Coffee Shop Supervisor CSS 酒吧主管Head Bartender楼面主任Head Waiter(男)/Head Waitress(女) HW 楼面部长Captain送餐领班Room Service Captain迎宾员/咨客Hostess服务员Waiter(男服务员)，Waitress(女服务员)行政总厨Executive Chef EC 中餐厨师长Sous-chef Chinese kitchen西餐厨师长Sous-chef Western kitchen西饼房主管Chief Baker CB 配菜厨师Assembler高级厨师、名厨师Cordon Bleu点心师Dim Sum Maker传菜员Food Runner管事部领班Foreman备餐间领班Pantry Captain备餐员Pantry man酒吧侍应，酒吧招待Bartender酒吧男侍应Bar boy酒吧女侍应Barmaid高级酒吧侍者Senior Bartender调酒员Tap man茶艺师Tea Ceremony Keeper水台厨工Butcher砧板厨师Chopper洗碗工Dishwasher打荷厨师Food Distributor见习厨师Apprentice Cook厨房杂工Amah学徒Apprentice勤杂工Handyman洗菜工Vegetable Washer营业总监Director of Sales & Marketing DOS 销售部经理Manager of Sales Department MOS 宴会销售经理Banquet Sales Manager BSM 销售经理Sales Manager SAM 贵宾部经理VIP Manager VM 公关部经理PR Manager PRM 公关主任PR Officer PRO 预定部主管Reservation Supervisor RS 销售代表Sales Executive SE 团队联络员Group Co-Coordinator市场协调员Marketing Co-coordinator美术设计师Art Designer美工Artist工程总监Chief Engineer CE 工程部经理Engineering Manager EM 值班工程师Duty Engineer DE 运行主管Operation Supervisor OS 维修主管Repairing Supervisor RS 运行领班Operation Captain OC 维修领班Repairing Captain RC 锅炉组长Boiler section head锅炉工Boiler man木工Carpenter强电组长Electrical Section Head电工Electrician弱电组长Electrics Section Head万能工Handyman空调技工Air-conditioning Mechanic机修组长Mechanic Section Head油漆工Painter电梯工Lift Operator客房维修组长Room Maintenance Section Head财务总监Financial Controller FC财务部经理Accounting Manager ACM 总会计师Chief Accountant CA会计师Accountant成本控制主管Cost Controller COC 采购部经理Purchasing Manager PM采购部主管Purchasing Officer PS前台收银主管Front Officer Cashier Supervisor FOCS 电脑部主管EDP Supervisor EDPS 总出纳Chief Cashier CC应付账款主管Accounts Payable Supervisor应收帐款主管Accounts Receivable Supervisor成本核算主管Costing Supervisor收货部主管Receiving Supervisor收入审计员Income Auditor查帐员、审计员Auditor收款员、出纳员Cashier网络维护员Network Administrator NA采购员Purchasing Agent PUA 前台收银员Front Office Cashier FOC 夜审Night Auditor NA日审Day Auditor收货员Receiving Clerk仓管员Storekeeper康乐部总监Director of Entertainment & Recreation DER 康乐部经理Entertainment & Recreation Manager ERM 康体主管Entertainment Supervisor娱乐主管Recreation Supervisor康体领班Entertainment Captain娱乐领班Recreation Captain理发师Barber美容师Beautician美容服务员Beauty Salon Attendant救生员Lifeguard指甲修剪师Manicurist男按摩师/女按摩师Masseur/Masseuse教练TrainerDJ公主DJ Princess技师Masseur/Masseuse保安部经理Security Manager SM 保安部副经理Asst. Security Manager ASM 消防主管Fire control Supervisor警卫主管Security Supervisor保安员Security Guard所有部门总监/经理Department Head DHS 主管Supervisor SUP 领班Captain高级领班Senior Captain。
酒店值班经理英文面试稿
酒店值班经理英文面试稿第1篇：酒店值班经理英文面试稿Good morning/afternoon.It's my honor to meet you all here.My name is XXX.I'm an outgoing,honest and warm-hearted girl.I have worked in the students union for about 2 years and I had a part-time job in RAMADA hotel in GuangGu as well as the saleman's job for Chef Kang in Wal-Mart.I learn much in getting along with customers.At present,i have got my CET3 certificate and i'm preparing for my CET4 test.(I also will attend an examination to upgrate specialized subject to undergraduate course to improve myself.)I have paion in my major.so i will do my job carefully and treat customers kindly.I'm a really quick learner if you give me the chance tojoin in the department of western stylerestaurant,you will see my good performance atwork.Thanks for your time.My hobbies are listening to music and conmunicating with people.I love your hotel.I'm proud of myself applying for this job.I like challenges and have great interest in this job.I think the sincere communication and the witty ways in solving problems is very important.I want to improve myself and make contributions to your hotel.I love french food culture so i learn abit of french language.Japanese is also one of my courses in school.If i get the tip,first it is a kind of polite manners in western countries,second it is a recognition for my job.补充：Accepting a reservation 接受预订Dialogue:W: Good morning Italian restaurant.How may I helpyou/What can I do for you?上午好，意大利餐厅，我能帮到您什么？G: Yes, I’d like to reserve a table for tonight.我想今晚在这订张桌子。
酒店岗位英语(中英文对照)
酒店各部门工作岗位名称英语（中英文对照）总经理 General Manager驻店经理 Resident Manager财务部经理 Finance Manager采购经理 Purchasing Manager结帐经理 Cashier Manager信用审计经理 Credit Manager成本验货经理 Cost Manager仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班 F/O Cashier Captain审计员（日/夜审） Day/Night Auditor信用管理员 Credit Clerk应收款管理员 A/R Clerk出纳 General Cashier往来款结算员 Accounting Clerk收入费用结算员 Accounting Clerk成本核算员 Cost Clerk验货员 Receiving Clerk信息管理员 Information System Clerk食品采购员 Purchasing Clerk - F&B物资采购员 Purchasing Clerk – Material 食品保管员 Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier行政部主任 Executive Director文员 Secretary人事培训经理 P&T Manager福利劳资员 Payroll Clerk员工事务长 Staff Purser车队队长 Driver Captain员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机 Driver工程部经理 Engineering Manager运行经理 Operation Manager维修经理 Repairing Manager安消经理 Fire Control Supervisor运行领班 Operation Captain强弱电领班 Strong & Weak Captain维修领班 Repairing Captain空调工 Air-Conditioning Attendant 锅炉工 Boiler配电工 Electrician强弱电工 Strong & Weak Current Worker 机修工 Mechanician木工 Carpenter万能工 Fitting-up Worker水工 Plumber仓管员 Storeroom Keeper安消部经理 Security Manager警卫领班 Security Captain门卫 Entrance Guard巡逻 Patrol Guard监控员 TV Monitoring Clerk客务部经理 Room Division Manager客房经理 House Keeping Manager公共区域经理 P / A Manager洗衣经理 Laundry Manager大堂经理 Assistant Manager前厅经理 Front Office Manager市场拓展部经理 Sales Manager客房领班 House Keeping Captain园林领班 Gardens CaptainG R O Guest Relation Office前台领班 Front Office Captain礼宾领班 Concierge Captain策划兼美工 Mastermind & Art Designer销售代表 Sales Executive客房服务员 Room Attendant会议服务员 Meeting Attendant庭院清扫养护员 Garden Keeper公共洗手间保洁员 Toilet Attendant洗涤工 Washing Worker夜间清洁工 Night Sweeper日夜保洁员 Mobile Cleaner服装保管员 Uniform Keeper干湿洗工 Washer手烫工 Presser大烫工 Flat Work Ironer服务中心接线生 Room Center Coordinator接待员 Reception商务中心文员 Business Center Clerk商场营业员 Market Attendant迎宾门僮 Bell man机场代表 Air Representative文员兼仓管 Secretary & Storeroom Keeper康乐部经理 Recreation & Health Manager 娱乐经理 Recreation Manager康体经理 Health Manager桑拿领班 Sauna CaptainKTV领班 Karaoke Captain桑拿服务员 Sauna AttendantKTV服务员 Karaoke Attendant网球服务员 Tennis Attendant棋牌服务员 Chess & Cards Attendant乒乓服务员 Table Tennis Attendant台球服务员 Billiards Attendant射箭服务员 Toxophily Attendant酒吧服务员 Bar Attendant美容服务员 Beauty Attendant餐饮部经理 Food & Beverage Manager中餐经理 Chinese Food Manager西餐经理 Western Food Manager行政总厨 Executive Chef冷菜房厨师长 Cold Food Chef西点厨师长 Western Food Chef加工间厨师长 Primary Processing Chef食街领班 Restaurant Captain宴会厅领班 Banquet Captain传菜间领班 Pass Food Captain西餐厅领班 Western Restaurant Captain 咖啡厅领班 Cafe Captain餐务组领班 Stewarding Captain服务员 Waiter / Waitress咖啡厅服务员 Cafe Waiter / Waitress花店员工 Flower Shop Attendant工艺品店员工 Handicrafts Shop Attendant 书店员工 Book Shop Attendant吧员 Bar Attendant仓管员 Warehouseman洗碗工 Dishwasher花王 Adorn Cook烧腊厨师 Grill Cook冷菜厨师 Cold Food Cook切配厨师 Chopper炉灶厨师 Stove Cook打荷厨师 Kitchen Apprentice Cook上扎厨师 Braise Cook炖台厨师 Thumb Cook点心厨师 Pastry Cook切配 Chopper炉灶厨师 Stove Cook加工员 Processing酒店岗位英语（中英文对照）客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连通房 connecting room相邻房 adjoining room预定没有抵店 no show确认信 letter of confirmation服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king-size bed大号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage 背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李相 luggage trunk安排好 settle down送行李 send up下来 get down事先 in advance为了方便客人 at one’s convenience填写 fill out浅蓝色 pale blue深褐色 dark brown名牌 name tag夜床服务 turn – down service打扫房间 make up稍稍整理 tidy up正忙于 be busy with洗衣项目 laundry items加快服务 express service稍稍迟些 a little late为您服务 at your service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked 租 rent计划表 schedule推举 recommend。
酒店各部门及职位英文翻译汇总
酒店各职位英语称呼酒店各职位英语名称董事长：Director 收银主管：Cashier Officer总经理：General Manager 信贷主管： Loan Officer总经办：Executive Office 应付主管：Payable Officer总经办主任：Director of Executive Office 应收主管：Receivable Officer车队长：Chief Driver 会计主管： Accounting Officer行政干事：Executive Affairs 成本主管：Cost Control Officer医生：Doctor 仓库主管：Storeroom Officer司机：Driver 收货主管：Receiver Officer文员：Clerk 采购主管：Purchasing Officer护士：Nurse 电脑工程师：Computer Engineer查核员：Auditor财务部：Financial Division 收货员：Receiver财务部总监：Financial Controller 收银员： Cashier财务部经理：Chief Accountant 信贷员：Creditor电脑部经理：EDP Manager 应付员；Payable Clerk查核部经理： Auditing Manager 会计：Accouter会计部经理： Accounting Manager 出纳员：Teller成本部经理：Cost Controller 工资员：Payroll Control采购部经理：Purchasing Manager 成本员：Cost Control查核主管：Auditing Officer 仓管员：Storeman电脑操作员：Computer Operator 采购员：Purchaser人事培训部Human Resources & Training Division人事培训部总监:Human Resources Director 市场营销部;Sales & Marketing Division 人事部：Personnel Department 市场营销部总监：Director of Sales and Marketing 培训部：Training Department 销售部经理; Sales Manager人事部经理：Personnel Manager 销售部副经理：Asst. Sales Manager培训部经理：Training Manager 高级客户经理：Senior Clients Manager人事助理兼后勤总务: Personnel Officer 策划经理：Planning Manager培训部主任(人事干事)： Training Officer 公关部经理; Public Relations Manager人事文员：Clerk 销售主任： Sales Officer翻译兼英语教师：English Translator & Teacher 公关主任： Public Relations Officer文员：Clerk员工餐厅主管： Staff Canteen Supervisor员工餐厅领班： Staff Canteen Captain 房务总监：Rooms Division Director厨师：Cook 前厅部：Front Office Department厨师助理：Cook Assistant 管家部：Housekeeping Department员工宿舍领班： Staff Dormitory Captain 前厅部经理：Front Office Manager宿舍管理员： Staff Dormitory Keeper 接待处经理：Reception Manager更衣室管理员：Staff Lockers Rooms Keeper 大堂副理：Assistant Manager各部门、岗位名称英汉对照总机主管：Operators Supervisor 楼面经理：Service Manager礼宾部主管：Chief Concierge DJ部高级工程师：DJ Senior Engineer接待处主管：Chief Receptionist 康乐主管：Recreation Center Supervisor接待处领班： Receptionist Captain DJ部主管：DJ Supervisor预定部领班： Reservation Captain 舞台主任：Stage Performance Supervisor总机领班： Operators Captain 康乐领班(楼面部长)：Captain礼宾部领班： Concierge Captain DJ部长：DJ Captain接待员：Receptionist 舞厅服务员：Waiter/Waitress预定员：Reservationist 健身房服务员：Gymnasium Attendant行李员：Bellboy 桌球服务员：Billiard Attendant门僮：Doorman 主持：Preside管家部经理：Executive Housekeeper 演员：Actor& Actress管家总管：Asst. Executive Housekeeper 服务员：Waiter & Waitress洗衣房经理：Laundry Manager DJ员：DJ楼层高级主管：Senior Floor Supervisor 咨客：Hostess楼层主管：Floor Supervisor公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor 工程部：Engineering Department布草主管：Uniforms Supervisor 总工程师：General Engineer服务中心领班：Service Center Captain 工程部经理：Chief Engineer楼层领班：Floor Captain 高级工程师：Senior Engineer公卫领班：PA Captain 值班工程师：Duty Engineer水洗领班：Laundry Captain 主管工程师：Supervisor Engineer干洗领班：Dry Clean Captain 强电维修高级技工：Senior Electrician布草领班：Uniforms Captain 电梯高级技工：Lift Senior Technical服务中心文员： Service Center Clerk 空调高级技工：Air-conditioning Technical 仓管员：Storeman 锅炉高级技工：Senior Boilerman清洁工：P.A. Man 强电值班技工：Duty Electrician客房服务员：Room Attendant 强电维修技工：Electrician缝纫工：Seamstress 电梯技工：Lift Man熨烫工：Presser 机修技工：Machination洗涤工：Washer 木工油漆高级技工：Carpenter &painter弱电值班维修技工：Duty Electrician娱乐部：Recreation Department 保安部：Security Department娱乐总监；Recreation Director 保安部经理：Security Manager舞台总监：Stage Performance Director 高级主管：Security Senior Supervisor艺术总监：Arts Director消防员：Fireman 主管： Security Supervisor拓展部经理：Marketing Manager 消防主任： Fire Center Officer各部门、岗位名称英汉对照保安员： Security Guard 领班：Security Captain服务员：Waiter & Waitress 咨客：Hostess餐饮部：Food & Beverage Department 传菜员：Pantryman 中餐厅：Chinese Restaurant 实习生：Trainee西餐厅：Western Restaurant餐饮总监；F & B Director餐饮部经理：F & B Manager行政总厨：Executive Chef助理行政总厨：Asst. Executive chef中厨总厨：Master Chef Chinese Food中厨主厨：Sous Chef (Chinese Kitchen)西厨总厨；Master Chef .Western Food西厨主厨：Sous Chef(Western Kitchen)西饼主厨：Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress酒店部门英语名称1．Executive Officet行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部8．Sales Dept.市场营销部9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morning call叫醒服务21．Complain投诉22．Over booking超额预订23．OOO=Out of Order维修房24．Lost and found 失物招领25．Room status 房间状态26．Check in 登记入住27．Check out 结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Business centre商务中心32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房36．Standard room标准间37．Double room大床间38．Mini-bar小酒吧39．Laundry service洗衣服务40．Room service送餐服务41．Menu菜单42．PA=Public Area公共区域43．DJ=Disk Jockey音控员44．Tips=To Insure Prompt Service小费45．AM=Assistant Manager大堂副理总经理general manager外方总经理Expatriate General Manager副总经理deputy general manager财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Divsion行政总厨Executive Chef部门经理department manager;division manager;section manager 经理助理assistant manager主管supervisor领班captain酒店设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting_room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。
酒店职位中英文参照表
酒店职位中/英文参照表总经理室/ General Manager's Office：总经理/ General Manager 驻店经理/ Resident Manager常务副总经理/ Deputy General Manager 副总经理/ Vice-General Manager 总经理助理/General Manager Assistant总经理秘书/General Manager's Secretary办公室主任/Director Of Executive Office 部门秘书/ Departmental Secretary 部门文员/Department Clerk 司机/ Drivers人力资源部/ Human Resources Department：人力资源部总监/ Human Resources Director人力资源部经理/ Human Resources Manager人事主任/Personnel Officer 劳资主任/ Labour Officer培训总监/Training Director 培训经理/Training Manager培训主任/Training Officer 培训师/Trainer人事助理/Personnel Assistant 人事文员/ Personnel Clerk质检部经理/ Quality Control Department Manager质检部主管/ Quality Control Department Officer财务部/Financial Management Department：财务部总监/ Finance Director 财务部经理/ Finance Manager总会计师/ Chief Accountant 会计部经理/ Accounting Manager 成本控制经理/ Cost Control Manager 运作部经理/ Operations Manager 日审收入会计/ Revenue at the accounting review 夜审/ Night Audit总出纳/ General Cashier 收银主管/ Head Cashier收银员/ Cashier 总账会计/ General Ledger Accounting 记账员/ Bookkeeper 信贷部经理/ Credit Manager信贷主管/ Credit Head 信贷会计/ Credit Accounting信贷员/ Loan officer 应收应付会计/ Accounts Payable Accounting 成本主管/Cost Leader 成本控制员/Cost Controller验收/ Acceptance仓库/ Warehouse电脑部经理/ Computer Manager 电脑部工程师/ Computer Engineer财务部文员/ Finance Clerk市场销售部/ Sales and Marketing Department：市场营销部总监/ Marketing Director 市场营销部经理/ Marketing Manager 销售总监/ Sales Director 销售部经理/ Sales Manager销售主任/Sales Officer 销售部协调员/ Sales Coordinator公关部经理/Public Relation Manager 公关主任/ Public Relation Officer收益经理/ Revenue Manager 预订部经理/ Reservations Manager 预订员/Reservation Clerk 美工设计/Graphic Design前厅部/Front Office Department：前厅部经理/ Front Office Manager 大堂经理/副理/ Assistant Manager 值班经理/夜班经理/ Duty Manager / Night Manager商场部经理/ Shopping Centre Manager 商场部员工/ Ministry Staff Shopping 宾客关系经理/主任/ Guest Relations Manager / Director宾客关系员/ Guest Relations Officer 前台经理/主管/Front Desk Manager 前台领班/ Front Desk Supervisor 前台接待/ Reception总机经理/领班/ Instant Service Manager(Telephone Service)总机领班/ Operator Captain 总机接线员/ Operator礼宾主管/ Concierge Supervisor 礼宾领班/ Concierge Captain礼宾员/Concierge 行李主管/ Bell Supervisor行李领班/ Bell Captain 行李员/Bellman门童/机场代表/ Doorman / Airport Representative行政楼经理/ Executive Floor Manager行政楼接待员/ Executive Floor Receptionist客房部/ Housekeeping Department：房务总监/ Director of Rooms客房部经理/行政管家/ Housekeeping Manager / Executive Housekeeper洗衣房经理/ Laundry Manager洗衣/布草主管/ Laundry/Uniform Supervisor楼层主管/ Floor Supervisor 楼层领班/ Floor Captain楼层服务员/客房服务员/ Room Attendant公共区域(PA)主管/ Public Area Supervisor花房主管/员工/Florist Supervisor/Attendant餐饮部/ Food & Beverage Department：餐饮总监/ Director of Food & Beverage 餐饮部经理/ Food & Beverage Manager 中餐厅经理/ Chinese Restaurant Manager西餐厅经理/ Western/ All Day Dining Restaurant Manager宴会服务经理/ Banquet Services Manager 楼面经理/ Floor Manager酒水部经理/ Beverage Manager 酒吧经理/ Bar Manager管事部经理/ Stewarding Manager 餐饮部主管/ Food & Beverage Supervisor 餐饮部领班/ Food & Beverage Captain 餐饮部服务员/ Food & Beverage Attendant 茶艺师/ /Tea service artist 调酒师/ Bartender行政总厨/ Executive Chef 中厨厨师长/ Chef in the Chinese kitchen西厨厨师长/ Western Kitchen Chef / Sous Chef炉灶主管/领班/厨师/ Wok Head Chef/Captain/Cook砧板主管/领班/厨师/ Chop Chef/Captain/Cook打荷主管/领班/厨师/ Kitchen Apprentice Supervisor/ Captain/ Cook冷餐主管/领班/厨师/Cold Dishes Supervisor/ Captain/ Cook食雕/ Food Carving点心主管/领班/厨师/Dim-Sum Head Chef / Captain/ Cook上什主管/领班/厨师/ Steaming Chef / Captain/ Cook烧烤主管/领班/厨师/ Barbecue（BBQ）Chef / Captain/ Cook西式/韩日/东南亚厨师/ Western / South Korea and Japan / Southeast Asia Chef食品卫生员/ Food Hygienists工程部/ Engineering Department：工程总监/ Director of Engineering 工程部经理/ Engineering Manager总工程师/ Chief Engineer 工程主管/ Engineering Supervisor工程领班/ Engineering Captain 值班工程师/ Duty Engineer酒店建筑/设计/装潢人员/Hotel Construction / Design /Decorating Staff工程造价预算项目开发/Project Cost Budget Development锅炉主管/领班/工程师/Boiler Supervisor / Captain/ Engineering暖通主管/领班/工程师/ Heating Ventilation and Air Conditioning （HVAC）Supervisor / Captain/ Engineering强电主管/领班/工程师/ High Voltage Supervisor / Captain/ Engineering弱电主管/领班/工程师/ Low Voltage Supervisor / Captain/ Engineering泥工/木工/漆工/装潢工/ Carpenter/ Mason/ Painter/ Decorator电梯工/空调工/电焊工/ Lift Mechanic/Aircon Technician/ Electric Welder万能工/ Handyman采购部/Purchasing Department：采购部经理/ Purchasing Manager 采购部主管/ Purchasing Shift Leader采购部领班/ Purchasing Supervisor 采购部员工/ Purchasing Staff采购部文员/ Purchasing Clerk保安部/ Security Department：保安部总监/ Director of Security 保安部经理/ Security Manager保安部主管/ Security Supervisor 消防主任/ Fire Officer保安员/ Security Guard康乐部/ Health Club：康乐部总监/ Health Club Director 娱乐部经理/ Entertainment Manager 娱乐部主管/ Entertainment Supervisor 娱乐部领班/ Entertainment Captain康体部经理/ Recreations Manager SPA经理/ SPA Manager市场/公关/销售/ Marketing / Public Relation / Sales康体部主管/ Recreations Supervisor 康体部领班/ Recreations Captain按摩/足疗保健技师/ Massage Therapist 美容师/美容技师/ Esthetician主持/DJ/Host 歌手/乐队/组合/ Singer / band / portfolio 健身教练/ Gym Instructor 游泳教练/救生员/ Swimming Coach/ Life Guard 康乐部员工/ Health Club Attendant 高尔夫高层管理/ Golf Senior Management高尔夫中层管理/ Golf Middle Management高尔夫基层管理/ Golf Basic Management高尔夫教练/ Golf Coach 高尔夫员工/ Golf Staff市场拓展部/ Market Development Departmen：市场拓展开发总监/ Marketing Development Director市场媒讯/策划/文案/Market Media Communications / Planning / Copywriter市场拓展/开发/招商/ Marketing / Development / Investment旅行社职位中/英文参照表高级管理/ Senior Management行政/人事/文职/ Administration / Personnel / Clerical财务审计/ Financial Audit 销售/业务/客服/ Sales / Business / Customer Service 计调员/ Account Coordinator 外联/Liaison中文导游/ Chinese Tour Guide 英文导游/English Tour Guide日文导游/Japanese Tour Guide 其他语种导游/ Guides In Other Languages 门市接待/ Reception 预订/票务人员/ Booking / Ticketing Staff 签证专员/ Visa Spcialist 境内OP/ Domestic Operational出境OP/ Overseas Operational境内旅游销售/Domestic T ourism Marketing境外旅游销售/ Overseas Tourism Marketing。
酒店职位中英文参照表
酒店职位中/英文参照表总经理室/ General Manager's Office：总经理/ General Manager 驻店经理/ Resident Manager常务副总经理/ Deputy General Manager 副总经理/ Vice-General Manager总经理助理/General Manager Assistant总经理秘书/General Manager's Secretary办公室主任/Director Of Executive Office 部门秘书/ Departmental Secretary部门文员/Department Clerk 司机/ Drivers人力资源部/ Human Resources Department：人力资源部总监/ Human Resources Director人力资源部经理/ Human Resources Manager人事主任/Personnel Officer 劳资主任/ Labour Officer培训总监/Training Director 培训经理/Training Manager培训主任/Training Officer 培训师/Trainer人事助理/Personnel Assistant 人事文员/ Personnel Clerk质检部经理/ Quality Control Department Manager质检部主管/ Quality Control Department Officer财务部/Financial Management Department：财务部总监/ Finance Director 财务部经理/ Finance Manager总会计师/ Chief Accountant 会计部经理/ Accounting Manager成本控制经理/ Cost Control Manager 运作部经理/ Operations Manager日审收入会计/ Revenue at the accounting review 夜审/ Night Audit总出纳/ General Cashier 收银主管/ Head Cashier收银员/ Cashier 总账会计/ General Ledger Accounting记账员/ Bookkeeper 信贷部经理/ Credit Manager信贷主管/ Credit Head 信贷会计/ Credit Accounting信贷员/ Loan officer 应收应付会计/ Accounts Payable Accounting成本主管/Cost Leader 成本控制员/Cost Controller验收/ Acceptance仓库/ Warehouse电脑部经理/ Computer Manager 电脑部工程师/ Computer Engineer财务部文员/ Finance Clerk市场销售部/ Sales and Marketing Department：市场营销部总监/ Marketing Director 市场营销部经理/ Marketing Manager 销售总监/ Sales Director 销售部经理/ Sales Manager销售主任/Sales Officer 销售部协调员/ Sales Coordinator公关部经理/Public Relation Manager 公关主任/ Public Relation Officer收益经理/ Revenue Manager 预订部经理/ Reservations Manager 预订员/Reservation Clerk 美工设计/Graphic Design前厅部/Front Office Department：前厅部经理/ Front Office Manager 大堂经理/副理/ Assistant Manager 值班经理/夜班经理/ Duty Manager / Night Manager商场部经理/ Shopping Centre Manager 商场部员工/ Ministry Staff Shopping 宾客关系经理/主任/ Guest Relations Manager / Director宾客关系员/ Guest Relations Officer 前台经理/主管/Front Desk Manager 前台领班/ Front Desk Supervisor 前台接待/ Reception总机经理/领班/ Instant Service Manager(Telephone Service)总机领班/ Operator Captain 总机接线员/ Operator礼宾主管/ Concierge Supervisor 礼宾领班/ Concierge Captain礼宾员/Concierge 行李主管/ Bell Supervisor行李领班/ Bell Captain 行李员/Bellman门童/机场代表/ Doorman / Airport Representative行政楼经理/ Executive Floor Manager行政楼接待员/ Executive Floor Receptionist客房部/ Housekeeping Department：房务总监/ Director of Rooms客房部经理/行政管家/ Housekeeping Manager / Executive Housekeeper洗衣房经理/ Laundry Manager洗衣/布草主管/ Laundry/Uniform Supervisor楼层主管/ Floor Supervisor 楼层领班/ Floor Captain楼层服务员/客房服务员/ Room Attendant公共区域(PA)主管/ Public Area Supervisor花房主管/员工/Florist Supervisor/Attendant餐饮部/ Food & Beverage Department：餐饮总监/ Director of Food & Beverage 餐饮部经理/ Food & Beverage Manager中餐厅经理/ Chinese Restaurant Manager西餐厅经理/ Western/ All Day Dining Restaurant Manager宴会服务经理/ Banquet Services Manager 楼面经理/ Floor Manager酒水部经理/ Beverage Manager 酒吧经理/ Bar Manager管事部经理/ Stewarding Manager 餐饮部主管/ Food & Beverage Supervisor餐饮部领班/ Food & Beverage Captain 餐饮部服务员/ Food & Beverage Attendant茶艺师/ /Tea service artist 调酒师/ Bartender行政总厨/ Executive Chef 中厨厨师长/ Chef in the Chinese kitchen西厨厨师长/ Western Kitchen Chef / Sous Chef炉灶主管/领班/厨师/ Wok Head Chef/Captain/Cook砧板主管/领班/厨师/ Chop Chef/Captain/Cook打荷主管/领班/厨师/ Kitchen Apprentice Supervisor/ Captain/ Cook冷餐主管/领班/厨师/Cold Dishes Supervisor/ Captain/ Cook食雕/ Food Carving点心主管/领班/厨师/Dim-Sum Head Chef / Captain/ Cook上什主管/领班/厨师/ Steaming Chef / Captain/ Cook烧烤主管/领班/厨师/ Barbecue（BBQ）Chef / Captain/ Cook西式/韩日/东南亚厨师/ Western / South Korea and Japan / Southeast Asia Chef食品卫生员/ Food Hygienists工程部/ Engineering Department：工程总监/ Director of Engineering 工程部经理/ Engineering Manager总工程师/ Chief Engineer 工程主管/ Engineering Supervisor工程领班/ Engineering Captain 值班工程师/ Duty Engineer酒店建筑/设计/装潢人员/Hotel Construction / Design /Decorating Staff工程造价预算项目开发/Project Cost Budget Development锅炉主管/领班/工程师/Boiler Supervisor / Captain/ Engineering暖通主管/领班/工程师/ Heating Ventilation and Air Conditioning （HVAC）Supervisor / Captain/ Engineering强电主管/领班/工程师/ High Voltage Supervisor / Captain/ Engineering弱电主管/领班/工程师/ Low Voltage Supervisor / Captain/ Engineering泥工/木工/漆工/装潢工/ Carpenter/ Mason/ Painter/ Decorator电梯工/空调工/电焊工/ Lift Mechanic/Aircon Technician/ Electric Welder万能工/ Handyman采购部/Purchasing Department：采购部经理/ Purchasing Manager 采购部主管/ Purchasing Shift Leader采购部领班/ Purchasing Supervisor 采购部员工/ Purchasing Staff采购部文员/ Purchasing Clerk保安部/ Security Department：保安部总监/ Director of Security 保安部经理/ Security Manager保安部主管/ Security Supervisor 消防主任/ Fire Officer保安员/ Security Guard康乐部/ Health Club：康乐部总监/ Health Club Director 娱乐部经理/ Entertainment Manager 娱乐部主管/ Entertainment Supervisor 娱乐部领班/ Entertainment Captain 康体部经理/ Recreations Manager SPA经理/ SPA Manager市场/公关/销售/ Marketing / Public Relation / Sales康体部主管/ Recreations Supervisor 康体部领班/ Recreations Captain按摩/足疗保健技师/ Massage Therapist 美容师/美容技师/ Esthetician主持/DJ/Host 歌手/乐队/组合/ Singer / band / portfolio 健身教练/ Gym Instructor 游泳教练/救生员/ Swimming Coach/ Life Guard 康乐部员工/ Health Club Attendant 高尔夫高层管理/ Golf Senior Management 高尔夫中层管理/ Golf Middle Management高尔夫基层管理/ Golf Basic Management高尔夫教练/ Golf Coach 高尔夫员工/ Golf Staff市场拓展部/ Market Development Departmen：市场拓展开发总监/ Marketing Development Director市场媒讯/策划/文案/Market Media Communications / Planning / Copywriter市场拓展/开发/招商/ Marketing / Development / Investment旅行社职位中/英文参照表高级管理/ Senior Management行政/人事/文职/ Administration / Personnel / Clerical财务审计/ Financial Audit 销售/业务/客服/ Sales / Business / Customer Service 计调员/ Account Coordinator 外联/Liaison中文导游/ Chinese Tour Guide 英文导游/English Tour Guide日文导游/Japanese Tour Guide 其他语种导游/ Guides In Other Languages门市接待/ Reception 预订/票务人员/ Booking / Ticketing Staff签证专员/ Visa Spcialist 境内OP/ Domestic Operational出境OP/ Overseas Operational境内旅游销售/Domestic T ourism Marketing境外旅游销售/ Overseas Tourism Marketing。
酒店各部门职位表 中 英文
护士
财务部
财务部总监
Nurse Financial Controller
Chief Accountant
查核部经理
Auditing Manager
Accounting Manager
成本部经理
Cost Controller
Purchasing Manager
Cashier Officer
信贷主管
Loan Officer
布草主管
Service Center Captain
楼层领班
PA Captain
水洗领班
Dry Clean Captain
布草领班
Service Center Clerk
清洁工
Room Attendant
缝纫工
Presser
洗涤工
Clerk
Front Office Department Front Office Manager Assistant Manager Chief Concierge
公关主任
房务总监 管家部 接待处经理 总机主管 接待处主管 接待处领班 总机领班 礼宾部领班 预定员 门僮
管家部经理 洗衣房经理
楼层主管 洗衣房主管 服务中心领班
公卫领班 干洗领班 服务中心文员 客房服务员 熨烫工
市场销售部
Sales & Marketing Division 市场营销部总监
Sales Manager
酒吧服务员
Coffee Shop Supervisor
高级主管
Captain Waiter & Waitress
高级服务员 咨客
Pantryman
实习生
厨房
酒店值班经理工作岗位描述(中英文)
酒店值班经理工作岗位描述(中英文)酒店值班经理工作岗位描述JOB TITLE: Duty Manager职位：值班经理AREA/DEPARTMENT: Rooms Division/Front Office部门：房务部/前厅部JOB LEVEL: 6级别： 6HOTEL BAND: 5酒店级别 5REPORTS TO: Front Office Manager 部门：前厅部经理POSITIONS SUPERVISED: Nil监管下属：无Copyright InterContinental Hotels GroupLast Updated: February 20, 2020JOB SCOPE: Under thegeneral direction ofthe Front OfficeManager or his / herdelegate and withinthe limits ofestablishedInterContinentalHotels Group brand andlocal policies andprocedures,responsible for allactivities relevant tothe Front Desk such asthe reception, checkin / out, rooming ofall Hotel guests,Copyright InterContinental Hotels GroupLast Updated: February 20, 2020escorting the gueststo the room andassisting them withinquiries. Promotesthe desired workculture around thefive core values ofTrust, Integrity,Respect, One Team andService of theInterContinentalHotels Group and thebrand ethos.工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒店集团和当地酒店的政策和程序，负Copyright InterContinental Hotels GroupLast Updated: February 20, 2020责前台的相关工作，协助客人入住，退房，陪同客人到房间以及协助其他相关的要求。
酒店各岗位中英文对照
中餐厅服务员、中餐厅服务员实习生、中餐厅传菜主管
中餐厅传菜领班、中餐厅传菜员、中餐厅传菜实习生
中厨房
FNB-TPK
中餐厅总厨、中餐厅砧板厨师、中餐厅后锅厨师
中餐厅上什厨师、中餐厅打荷厨师、中餐厅水台厨师
中餐厅厨师实习生、中餐厅厨房剪菜工、中餐厅主点心师
送餐部
FNB-WRR
送餐主管、送餐领班、送餐员/实习生、听单员
餐饮部
西厨房
FNB-WRK
西厨总厨、西厨热厨总厨、西厨热厨师、西厨热厨厨工
西厨热厨实习生、西厨冻厨主厨、西厨冻厨厨师
西厨冻厨厨工、西厨冻厨实习生、西厨饼房主饼师
西厨饼房饼师、西厨饼房饼工、西厨饼房实习生
宴会部
ENT-FDP
宴会部经理、宴会部文员、宴会部服务经理
运作部
ACC-OPR
运作部经理、站点收银主管、站点收银员、审计主管、审计
电脑部
ACC-ITD
电脑部经理、电脑部工程师
采购部
ACC-PUD
采购经理、采购主管、采购员、采购部文员
人力
资源部
人事办公室
HRD-PSN-A00
人力资源总监、人事部经理、人事主任、劳资主任、人事部文员
员工餐厅
HRD-PSN-R00
中餐厅煎炸点心师、中餐厅案板点心师、中餐厅馅档点心师
中餐厅熟笼点心师、中餐厅肠粉点心师、中餐厅酥食点心师
中餐厅点心实习生、中餐厅烧味部主厨
中餐厅烧味工场厨师、中餐厅烧味砧板厨师
中餐厅烧味凉菜厨师、中餐厅烧味实习生
西餐厅
FNB-WRS
西餐厅经理、西餐厅主管、西餐厅领班、西餐厅领位员
西餐厅服务员、西餐厅传菜员、西餐厅实习生
酒店岗位英语(中英文对照)
酒店岗位英语(中英文对照).txt 采购经理 Purchasing Manager结帐经理 Cashier Manager信用审计经理 Credit Manager成本验货经理 Cost Manager仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班 F/O Cashier Captain审计员（日/夜审） Day/Night Auditor信用管理员 Credit Clerk应收款管理员 A/R Clerk出纳 General Cashier往来款结算员 Accounting Clerk收入费用结算员 Accounting Clerk成本核算员 Cost Clerk验货员 Receiving Clerk信息管理员 Information System Clerk食品采购员 Purchasing Clerk - F&B物资采购员 Purchasing Clerk – Material食品保管员 Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier行政部主任 Executive Director文员 Secretary人事培训经理 P&T Manager福利劳资员 Payroll Clerk员工事务长 Staff Purser车队队长 Driver Captain员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机 Driver工程部经理 Engineering Manager运行经理 Operation Manager维修经理 Repairing Manager安消经理 Fire Control Supervisor运行领班 Operation Captain强弱电领班 Strong & Weak Captain维修领班 Repairing Captain空调工 Air-Conditioning Attendant锅炉工 Boiler配电工 Electrician强弱电工 Strong & Weak Current Worker机修工 Mechanician木工 Carpenter万能工 Fitting-up Worker水工 Plumber仓管员 Storeroom Keeper安消部经理 Security Manager警卫领班 Security Captain门卫 Entrance Guard巡逻 Patrol Guard监控员 TV Monitoring Clerk客务部经理 Room Division Manager 客房经理 House Keeping Manager 公共区域经理 P / A Manager洗衣经理 Laundry Manager大堂经理 Assistant Manager前厅经理 Front Office Manager市场拓展部经理 Sales Manager客房领班 House Keeping Captain园林领班 Gardens CaptainG R O Guest Relation Office 前台领班 Front Office Captain礼宾领班 Concierge Captain策划兼美工 Mastermind & Art Designer 销售代表 Sales Executive客房服务员 Room Attendant会议服务员 Meeting Attendant庭院清扫养护员 Garden Keeper公共洗手间保洁员 Toilet Attendant洗涤工 Washing Worker夜间清洁工 Night Sweeper日夜保洁员 Mobile Cleaner服装保管员 Uniform Keeper干湿洗工 Washer手烫工 Presser大烫工 Flat Work Ironer服务中心接线生 Room Center Coordinator接待员 Reception商务中心文员 Business Center Clerk商场营业员 Market Attendant迎宾门僮 Bell man机场代表 Air Representative文员兼仓管 Secretary & Storeroom Keeper康乐部经理 Recreation & Health Manager 娱乐经理 Recreation Manager康体经理 Health Manager桑拿领班 Sauna CaptainKTV领班 Karaoke Captain桑拿服务员 Sauna AttendantKTV服务员 Karaoke Attendant网球服务员 Tennis Attendant棋牌服务员 Chess & Cards Attendant乒乓服务员 Table Tennis Attendant台球服务员 Billiards Attendant射箭服务员 Toxophily Attendant酒吧服务员 Bar Attendant美容服务员 Beauty Attendant餐饮部经理 Food & Beverage Manager中餐经理 Chinese Food Manager西餐经理 Western Food Manager行政总厨 Executive Chef冷菜房厨师长 Cold Food Chef西点厨师长 Western Food Chef加工间厨师长 Primary Processing Chef食街领班 Restaurant Captain宴会厅领班 Banquet Captain传菜间领班 Pass Food Captain西餐厅领班 Western Restaurant Captain 咖啡厅领班 Cafe Captain餐务组领班 Stewarding Captain服务员 Waiter / Waitress咖啡厅服务员 Cafe Waiter / Waitress花店员工 Flower Shop Attendant工艺品店员工 Handicrafts Shop Attendant 书店员工 Book Shop Attendant吧员 Bar Attendant仓管员 Warehouseman洗碗工 Dishwasher花王 Adorn Cook烧腊厨师 Grill Cook冷菜厨师 Cold Food Cook切配厨师 Chopper炉灶厨师 Stove Cook打荷厨师 Kitchen Apprentice Cook上扎厨师 Braise Cook炖台厨师 Thumb Cook点心厨师 Pastry Cook切配 Chopper炉灶厨师 Stove Cook加工员 Processing酒店岗位英语（中英文对照）客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连通房 connecting room相邻房 adjoining room预定没有抵店 no show确认信 letter of confirmation服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king-size bed大号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李相 luggage trunk安排好 settle down送行李 send up下来 get down事先 in advance为了方便客人 at one’s convenience 填写 fill out浅蓝色 pale blue深褐色 dark brown名牌 name tag夜床服务 turn – down service打扫房间 make up稍稍整理 tidy up正忙于 be busy with洗衣项目 laundry items加快服务 express service稍稍迟些 a little late为您服务 at your service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend小楼一夜听风雨，深巷明朝卖杏花。
酒店各部门职位中英对照
酒店各部门职位中英对照第一篇：酒店各部门职位中英对照酒店各部门职位（中英文对照）董事长Board Chairman(Director)董事总经理Managing Director 经济师Economist 首席会计师Chief Accountant 总经理General Manager 副总经理Deputy General Manager(Vice)驻店经理Resident Manager 总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office(G.M office)机要秘书Secretary 接待文员Clerk 副总经理Vice General Manager 总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary 人力资源部Human Resources Division 人事部Personnel Department 培训部Training Department 质检部Quality Inspection Department 员工关系部Staffing Relationship Department 人力资源开发总监Director of Human Resources 人事培训经理 P&T Manager 人事部经理Personnel Manager 培训部经理Training Manager 质检部经理Quality Inspection Manager 人事主任Personnel Officer 福利劳资员Payroll Clerk 培训主任Training Officer 行政部主任Executive Officer 秘书Secretary 员工事务长Staff Purser 车队队长 Driver Captain Chief Driver 员工宿舍管理员Dormitory Keeper 员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver 更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：English Translator & Teacher 计划财务部Finance and Accounting Division 财务部Accounting Department 成本部Cost-control Department 采购部Purchasing Department 审计部Auditor Department 财务总监Financial Controller(Director of Finance)财务部经理Chief Accountant 成本部经理Cost Control manager 结帐经理Cashier Manager 信用审计经理Credit Manager 采购部经理Purchasing Manager 采购部主管Purchasing Officer 总出纳ChiefCashier 仓储领班 Store Room Captain 营业点结帐领班F&B Cashier Captain 总台结帐领班F/O Cashier Captain 夜审计员 Night Auditor 信用管理员Credit Clerk 应收款管理员A/R Clerk 往来款结算员Accounting Clerk 收入费用结算员Accounting Clerk 成本核算员Cost Clerk 验货员Receiving Clerk 信息管理员Information System Clerk 文员Secretary 食品采购员Purchasing ClerkMaterial 食品保管员Storeroom KeepMaterial 餐厅收款员 F&B Cashier 总台收款员F/O Cashier市场营销部Sales & Marketing Division 销售部Sales Department 公关部Public Relation Department 市场营销总监Director of Sales and Marketing 销售部经理Director of Sales 公关经理Public Relation Manager 宴会销售经理Banquet Sales Manager 销售经理Sales Manager 宴会销售主任Banquet Sales Officer 销售主任Sales Officer 高级销售代表 Senior Sales Executive 销售代表Sales Executive 公关代表P.R.Representative 公关部经理Public Relation Manager 公关部主任Public Relation Supervisor 高级客户经理Senior Account Manager 资深美工Senior Artist 美工Artist 销售部联络主任Sales Coordinator房务部Room Division 前厅部Front Office Department 客房部（管家部）Housekeeping Department 预订部Reservation Department 宾客关系主任Guest Relation Officer 资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge 行李员Bellboy 女礼宾员Door Girl 礼宾司Door Man 客房总监Director of Housekeeping 前厅部经理Front Office Manager 前厅部副经理Asst.Front Office Manager 大堂副理Assistant Manager 宾客关系经理 Guest Relation Manager 礼宾主管Chief Concierge 客务主任Guest Relation Officer 接待主管Chief Concierge 接待员Receptionist 出租车订车员Taxi Service Clerk行政管家Executive Housekeeper 行政副管家AssistantExecutive Housekeeper 房务中心文员Room service Clerk 楼层主管Floor supervisor 楼层领班Floor Captain 客房服务员Room Attendant 洗衣房经理Laundry Manager 公卫主管：PA Supervisor 洗衣房主管：Laundry Supervisor 布草主管：Uniforms Supervisor 服务中心领班：Service Center Captain 公卫领班：PA Captain 水洗领班：Laundry Captain 干洗领班：Dry Clean Captain 布草领班：Uniforms Captain 仓管员：Store man 清洁工：P.A.Man 客房服务员：Room Attendant 缝纫工：Seamstress 熨烫工：Presser 洗涤工：Washer餐饮部Food & Beverage Division 中餐部 Chinese Restaurant Department 西餐部Western Restaurant Department 厨房部Kitchen Department 管事部Steward Department 餐饮总监F&B Director 餐饮部经理F&B Manager 西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary 领班Captain 迎宾员Hostess 服务员Waiter ,Waitress 传菜Bus Boy, Bus Girl 行政总厨Executive chef 中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker 点心工：Pastry Cook 烧味厨师：Grill Chef 厨工：Cook Assistant 管事部：Steward Department 总管事：Chef Steward 主管：Steward Supervisor 碗工：Dishwasher 管事清洁工：Cleaner 宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer 中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager 酒水部经理：Beverage Manager 调酒师：Bartender 酒吧服务员：Barman 咖啡厅主管：Coffee Shop Supervisor 高级主管；Senior Supervisor 领班：Captain 高级服务员：Senior Waiter & Waitress 服务员：Waiter & Waitress 咨客：Hostess 传菜员：Pantry man 实习生：Trainee 康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director 艺术总监：Arts Director消防员：Fireman 拓展部经理：Marketing Manager 楼面经理：Service Manager DJ部高级工程师：DJ Senior Engineer 康乐主管：Recreation Center Supervisor DJ部主管：DJ Supervisor 舞台主任：Stage Performance Supervisor 康乐领班(楼面部长)：Captain DJ部长：DJ Captain 舞厅服务员：Waiter/Waitress 健身房服务员：Gymnasium Attendant 桌球服务员：Billiard Attendant 主持：Preside 演员：Actor& Actress 服务员：Waiter & Waitress DJ员：DJ 咨客：Hostess工程部Engineering Department 工程总监Chief Engineer 工程部经理Engineering Manager 值班工程师Duty Engineer 工程部经理Engineering Manager 运行经理Operation Manager 维修经理Repairing Manager 安消经理Fire Control Supervisor 运行领班Operation Captain 强弱电领班Strong & Weak Captain 维修领班Repairing Captain 空调工Air-Conditioning Attendant 锅炉工Boiler 配电工 Electrician 强弱电工Strong & Weak Current Worker 机修工Mechanician 木工Carpenter 万能工Fitting-up Worker 水工Plumber 文员Secretary 仓管员Storeroom Keeper保安部Security Department 保安部经理Security Manager 保安部副经理Asst.Security Manager 保安部主任Security Manager 保安员Security Manager 安消部经理Security Manager 警卫领班Security Captain 门卫Entrance Guard 巡逻Patrol Guard 监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager 商场营业员Shop Assistant第二篇：星级酒店各部门职位汇总星级酒店各部门职位汇总：Executive office(EO)行政办公室General manager(GM)总经理Secretary to General Manager 行政秘书Executive Assistant Manager(EAM)助理行政经理Secretary to Executive Assistant Manager 助理行政秘书Deputy General Manager(DGM)副总Secretary to Deputy General Manager 副总秘书Financial Controller(FC)财务总监Cashier 收银员Receiving Clerk 收货员Storekeeper 仓管员Receivabale 应收Payable 应付Night Auditor 夜审Director of human resource(HRD)人力资源总监 Remuneration & Benefit(R&B)薪酬福利 Staff Canteen /Staff Restaurant 员工餐厅Staff Exit Interview 员工离职面谈Probation 试用期Misconduct Form 过失单 Work – relaed Injury 工伤 Arbitration 仲裁Director of Sales & Marketing(DOSM)市场总监Sales Manager/Executive/Coordinator 销售经理/行政/协调员Breakdown 销售收入划分Showroom 让客人参观的房间Revenue 营业额Profit（营业额扣除成本之后的）收入Early Bird Report 晨报表Budget 预算（财政年开始前制定的目标）Forecast 预算（日期临近前根据现状修改制定的目标）Front Office Manager 前厅部经理Assistant Front Office Manager 前厅部部经理Assistant Manager 大堂副理Pager（酒店为有需要的工作人员如AM配备的）传呼机Front Desk 前台Receptionist 前台接待Business Center(BC)商务中心Operator 总机／话务员Concierge 礼宾部Limousine Service 豪华轿车服务Bellboy 行李生Door girl 门童Executive Floor 行政楼层Happy Hour 欢乐时光（行政楼层的服务项目，一般免费为住客提供小吃和部分酒水）Executive Housekeeper 行政管家Floor 楼层Floor Attendant 楼层服务员Room Maintenance 房间保养Laundry 洗衣房Valet Service 送洗服务Linen Room 布草房Uniform Room 制服房Public Area(PA)公共区域GYM 健身房Director of Food and Beverage(DFB)餐饮总监Outlet Manager 分部门经理Restaurant 餐厅Lobby Bar 大堂吧Banquet 宴会Catering 外卖Steward 管事部Executive Chef 行政总厨Sous Chef 副厨Hot/Cold kitchen 热厨/冷厨Pastry 饼房Butchery 肉房Chief Engineer 总工程师Duty Engineer 值班工程师Mechanic 机械工Plumber 管道工Electrician 电工Carpenter 木工Security Manager 保安部经理Central Controlled TV 中央监控电视Fire Drill & Evacuation 防火演习和疏散Alarming System 警报系统Front of House 一线（部门，员工）Back of House 后台（部门，员工）Rank & File(R&F)基层员工Management 管理Business Center(BC)q 商务中心In-coming/Out-going correspondence 进／出函件Overtime 加班Off-in –lieu 补休Memorandum(memo)备忘录Minutes 会议纪要第三篇：酒店各部门及职位的常用英语词汇酒店各部门及职位的常用英语词汇1． Executive Officet行政办公室2． Human Resources Dept.人力资源部3． Front Office前厅部4． Housekeeping Dept.管家部5． Food & Beverage Dept.餐饮部6． Recreational Dept.康乐部7． Financial Dept.财务部8． Sales Dept.市场营销部9． Security Dept.保安部10． Engineering Dept.工程部11． Waiting list等候名单12． Average room rate平均房价13． DND=Do Not Disturb请勿打扰14． VIP=Very Important Person贵宾15． Package包价服务16． No-show订房不到17． Message留言18． Cancellation取消19． Walk-in无预订散客20． Morning call叫醒服务21． Complain投诉22． Over booking超额预订23． OOO=Out of Order维修房24． Lost and found 失物招领25． Room status 房间状态26． Check in 登记入住27． Check out 结帐离店28． Reservation预订29． Reception接待30． Operator总机话务员31． Business centre商务中心32． DDD=Domestic Direct Dial国内直拨33． IDD=International Direct Dial国际直拨34． LDD=Local Direct Dial市话35． Suite套房36． Standard room标准间37． Double room大床间38． Mini-bar小酒吧39． Laundry service洗衣服务40． Room service送餐服务41． Menu菜单42． PA=Public Area公共区域43． DJ=Disk Jockey音控员44． Tips=T o Insure Prompt Service小费45． AM=Assistant Manager大堂副理总经理 general manager外方总经理 Expatriate General Manager副总经理 deputy general manager财务总监 Finance Controller销售总监 Director of Sales市场总监 Director of Marketing客务总监 Director of Rooms Divsion行政总厨 Executive Chef部门经理department manager;division manager;section manager经理助理 assistant manager主管 supervisor领班 captain酒店职位英语词汇English Teacher 英语老师Assistant F&B Manager 餐饮部副经理Outlet Manager 餐厅经理Restaurant Supervisor 餐厅主管Hostess 餐厅领位Waiter / Waitress 餐饮部服务员Restaurant Cashier 餐厅收银Bar Tender 吧员English TeacherChinese Master Chef 中厨厨师长Public Area Supervisor 公共区域主管Public Area Attendants 公共区域服务员Water Sports Attendants 水上运动服务员Beach Attendants 沙滩服务员Pool Attendants 泳池服务员Recreation Supervisor 康乐部主管Recreation Supervisor 康乐部主管AP Officer 应付会计General Cashier 总出纳Night Auditor 夜审Imcome auditor 收入审核Account Clerk 财务部文员Executive Housekeeper 行政管家RunnerChief Stewarding 管事部经理Assistant Outlet Manager 餐厅副经理Banquet Attendant 宴会厅员工Banquet Supervisor 宴会厅主管Assistant Banquet Manager 宴会厅副经理Banquet Manager 宴会部经理Resort Driver 司机Night Resort Host 夜班接待Resort Host 接待Senior Host Resort 高级接待Villa Pool Attendants 别墅泳池服务员Telephone Operators 总机接线员Reservation Officers 预订员Stewards 管事部员工Steward Supervisor 管事部主管Florist 花工Bellmen 行李员Bell Captain 礼宾部领班Washer 洗衣工Seamstress 裁缝Linen/Uniform Attendants 布草/制服房员工Room Attendant 客房服务员Gym Instructor 健身教练Housekeeping Supervisor 客房部主管Assistant Chief Engineer 副总工程师Duty Engineer 值班工程师Electrical Supervisor 电工主管Machanic Supervisor 机修主管Credit Manager 信贷经理Cost Controller 成本控制经理Revenue Manager 收益经理Payroll Master 工资主管拉面师傅(Lamian Chef)中厨烧烤师傅(BBQ Chinese Chef)点心师傅(Dim Sum Chef)厨师(Commis)厨房主管/厨房领班(Chefde Partie/Demi chef) 副厨师长(Sous Chef)医生/护士(Doctor and Nurse秘书(Department Secretary)空调工(Air-conditioner)电工(Electrician)机管工(Mechanician&plumber)业主秘书(Secretary to Owner)救生员（Lifeguard人力资源部秘书(Secretary toHRD)洗衣房经理（Laundry Manager）应付（Accounts Payable Clerk）应收文员（Accounts Receivable Clerk餐饮收银（F&B Cashier）工资员（Payroll）销售经理(Sales Manager)前厅大堂副理(Asst.Manager)前厅夜班经理(Duty Manager预订经理(Reservation Manager)前台接待（若干名）(Guest Services Agent司机(Driver)保安部经理(Chief Security)保安部主管（Security Supervisor）保安员（Security Guards）客房部行政副管家/助理管家(Asst.Exe Hous洗衣房副经理(undry Manager楼层主管（Floor Supervisor）公共区域主管（PA Supervisor）公共区域保洁员（若干名）(PA Attendant客房服务员（若干名）(Room Attendant)值班工程师(Duty Engineer)电工主管(Electricial Supervisor)机械主管(Mechanical Supervisor)园林主管/园林工（Gardener Supervisor /餐厅经理/副经理(Rest.Manager/ Asst.宴会经理/副经理（Banquet Manager/Asst.酒吧主管(Bar Supervisor)管事部员工Stewards Helper)餐厅服务员Restaurant Attendan)水疗中心礼宾主管(Spa Concierge Superv水疗中心主管（Spa Supervisor）水疗中心服务员（Spa Attendant）理疗师（Spa Therapists）财务副总监(Asst.Financial Controller)员工宿舍清洁员（Dormitory Attendant)第四篇：餐饮厨房职位中英对照餐饮部经理Food & Beverage Manager 行政总厨Executive Chef 中餐经理Chinese Food Manager 西餐经理Western Food Manager 冷菜房厨师长 Cold Food Chef 西点厨师长 Western Food Chef加工间厨师长Primary Processing Chef食街领班Restaurant Captain宴会厅领班Banquet Captain传菜间领班Pass Food Captain西餐厅领班Western Restaurant Captain咖啡厅领班Cafe Captain餐务组领班Stewarding Captain文员Secretary服务员Waiter / Waitress咖啡厅服务员Cafe Waiter / Waitress花店员工Flower Shop Attendant工艺品店员工 Handicrafts Shop Attendant 书店员工Book Shop Attendant吧员Bar Attendant仓管员Warehouseman洗碗工 Dish washer花王 Adorn Cook 烧腊厨师Grill Cook 冷菜厨师Cold Food Cook 切配厨师Chopper 炉灶厨师 Stove Cook打荷厨师 Kitchen Apprentice Cook 上扎厨师 Braise Cook炖台厨师 Thumb Cook点心厨师 Pastry Cook加工员 Processing第五篇：星级酒店内各部门及职位的英文简称星级酒店内各部门及职位的英文简称据360教育集团介绍：酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写总经理 GM---GENERAL MANAGER副总 DGM---DUTY GENERAL MANAGER客务部总监 DOR---DIRECTOR OF ROOMS大堂经理 AM---ASSISTANT MANAGER销售部总监 DOM---DIRECTOR OF SALES&MARKETING 前厅部 FO---FRONT OFFICE前厅部经理 FOM---FRONT OFFICE MANAGER礼宾部 CON---CONCIERGE商务中心 BC---BUSINESS CENTER餐饮部 F&B---FOOD&BEVERAGE工程部 ENG---ENGINEERING人力资源部 HR---HUMAN RESOURCES财务部 FN---FINANCIAL DEPARTMENT财务总监 FC---FINANCIAL CONTROLLER收益管理经理 Revenue Manager行政总厨 A.T.K Administrative total kitchen接待处 RECP---RECEPTION客房中心 HSKP---HOUSEKEEPING DEPARTMENT董事长 Board Chairman(Director)董事总经理 Managing Director经济师 Economist首席会计师 Chief Accountant总经理 General Manager副总经理 Deputy General Manager(Vice)驻店经理 Resident Manager总经理行政助理 Executive Assistant Manager 总经理秘书 Executive Secretary总经理室 Executive Office(G.M office)副总经理 Vice General Manager总经理助理 Assistant to General Manager 总经理秘书 Secretary to General Manager 行政秘书 Executive Secretary人力资源部 Human Resources Division人事培训经理 P&T Manager人事部经理 Personnel Manager。
酒店值班经理工作岗位描述(中英文)
酒店值班经理工作岗位描述JOB TITLE: Duty Manager职位：值班经理AREA/DEPARTMENT: Rooms Division/Front Office部门：房务部/前厅部JOB LEVEL: 6级别： 6HOTEL BAND: 5酒店级别 5REPORTS TO: Front Office Manager部门：前厅部经理POSITIONS SUPERVISED: Nil监管下属：无JOB SCOPE: Under the general direction of the Front Office Manager orhis / her delegate and within the limits of establishedInterContinental Hotels Group brand and local policies andprocedures, responsible for all activities relevant to the FrontDesk such as the reception, check in / out, rooming of all Hotelguests, escorting the guests to the room and assisting them withinquiries. Promotes the desired work culture around the five corevalues of Trust, Integrity, Respect, One Team and Service of theInterContinental Hotels Group and the brand ethos.工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒店集团和当地酒店的政策和程序，负责前台的相关工作，协助客人入住，退房，陪同客人到房间以及协助其他相关的要求。
国际酒店餐厅经理岗位职责(中英文详尽版)
考虑与部门相关的旅游事件 在做计划和决策时考虑旅游事件 分析旅游数据 与相关团体保持联系 确认质量管理系统的大环境
财务管理
收银系统、现金、点菜单的管理
岗位概述：
确保餐厅、酒吧及宴会的顺利运作，并超越客人的期望。根据标准与程序将餐 厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能，以实现本 部门在客人满意率、利润收入指标、提高员工士气等方面目标。
职责义务：
实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。
餐饮部
管理餐厅运行 按照饭店的标准程序制定服务标准及规则 确保员工按照标准与程序完成任务 遵守饭店的规章制度及酒店令客人满意计划，推广相关系统的程序知 识，尽可能的超越客人期望 管理餐厅服务 管理现金的兑付和每日的结帐工作 监督每日财务报告 指导员工了解信用政策和设备 建立现金安全兑换程序 负责设备的维护 监督客用设施和对客服务的标准 控制存货并监督存货安全程序 参与菜单和酒单的编写
business
2.2. Assist with the planning and implementation of sales &
marketing strategies
Assist with the preparation of sales and marketing
plans
Assist with the development of new products and
采购/存货
管理采购/存货控制 与采购经理/餐饮总监配合发展和监督采购程序的完成 建立采购明细单
酒店值班经理工作内容(中英文)
酒店值班经理工作内容Duty Manager: Day: Date:值班经理：星期：日期：1. (6:30am & 14:30 & 22:30 ) Read DM & Reception Logbook, new memos and event orders, brief all staff on duty.(早晨6:30,14:30和22：30 )仔细阅读大堂副理的交班日志和接待的交班日志，查看新的备忘录和重大活动的记录，与所有当班员工开个简单的交班会。
2. Brief last night occupancy, today’s occ. forecast, VIP, group, FIT bookings and the weather of today.查看昨晚住房率，今天预计住房率，掌握VIP，团队和散客的预订情况和当天的天气情况。
3. (6:30am & 14:30 & 22:30) Check grooming (uniform, name tag, hair, shoes, nails, socks, make up, attitude, energy)(早晨6:30，14:30和22：30)检查员工的仪容仪表(制服，名牌，头发，鞋，指甲，袜子，化妆，态度，精神面貌)4. Proper take-over正常交接班5. Print VIP departure list and check their bills, ensure there is no mistake.打印VIP离店清单，并检查他们的帐单，确保准确无误。
6. Check all sections-Concierge, GSC, BC, Reception, Health Club.检查所有的小部门-礼宾部，宾客服务中心，商务中心，前台接待，健康中心。
7. (7:00am & 15:00) Check arrivals preparation (Resv forms, VIP, group, FITs) clear about their arrival time and limousine arrangement.(早晨7:00和15:00 )检查客人到店的准备情况( 预订单，VIP，团队和散客)，清楚地了解他们的抵店时间和用车安排。
酒店前厅经理工作岗位描述(中英文)
酒店前厅经理工作岗位描述JOB TITLE: Front Office Manager职位：前厅部经理AREA/DEPARTMENT: Rooms Division / Front Office部门：房务部/前厅JOB BAND: 4职位级别：4HOTEL LEVEL: I - V酒店级别：5REPORTS TO: Director Rooms/ Rooms Division Manager/ Hotel Manager/Resident Manager/ General Manager汇报于：房务总监/房务部经理/酒店经理/驻店经理/总经理POSITIONS SUPERVISED:Asst. Front Office Manager / Duty Manager / Business CentreManager / Chief Concierge/ Night Manager / Guest RelationsManager / Telephone Services Manager and Operators直接下属：助理前厅部经理/值班经理/商务中心经理/礼宾部经理/夜班经理/客户关系经理/电话服务经理JOB SCOPE:To manager the operations of the Front Office Department byensuring product quality standards are met and that optimum serviceis provided to all hotel guests according to the hotel’s andInterContinental Hotels Group business objectives. To perform thehuman resource function in ensuring staff selection, training,counseling and recognition programs are adhered to in order tomaximize performance standards and to adhere to guest servicestandards in order to maximize guest satisfaction. Promotes thedesired work culture around the five core values of Trust, Integrity,Respect, One Team and Service of the InterContinental HotelsGroup and the brand ethos.工作范围：管理前厅部运行，确保产品质量和对客服务达到酒店和洲际酒店集团的业务指标。
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酒店值班经理工作岗位描述
JOB TITLE: Duty Manager
职位：值班经理
AREA/DEPARTMENT: Rooms Division/Front Office
部门：房务部/前厅部
JOB LEVEL: 6
级别： 6
HOTEL BAND: 5
酒店级别 5
REPORTS TO: Front Office Manager
部门：前厅部经理
POSITIONS SUPERVISED: Nil
监管下属：无
JOB SCOPE: Under the general direction of the Front Office Manager or
his / her delegate and within the limits of established
InterContinental Hotels Group brand and local policies and
procedures, responsible for all activities relevant to the Front
Desk such as the reception, check in / out, rooming of all Hotel
guests, escorting the guests to the room and assisting them with
inquiries. Promotes the desired work culture around the five core
values of Trust, Integrity, Respect, One Team and Service of the
InterContinental Hotels Group and the brand ethos.
工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒店集团和当
地酒店的政策和程序，负责前台的相关工作，协助客人入住，退房，陪同客
人到房间以及协助其他相关的要求。
发扬企业工作文化的5个重要价值，信
任，诚信，尊重，一个团队与服务洲际酒店集团的品牌
TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.
证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016
Signature签名：……………………………………………………………………………………… Date日期：………………….
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016
Copyright InterContinental Hotels Group
Last Updated: July 3, 2016。