酒店值班经理工作岗位描述(中英文)

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酒店值班经理工作岗位描述

JOB TITLE: Duty Manager

职位：值班经理

AREA/DEPARTMENT: Rooms Division/Front Office

部门：房务部/前厅部

JOB LEVEL: 6

级别： 6

HOTEL BAND: 5

酒店级别 5

REPORTS TO: Front Office Manager

部门：前厅部经理

POSITIONS SUPERVISED: Nil

监管下属：无

JOB SCOPE: Under the general direction of the Front Office Manager or

his / her delegate and within the limits of established

InterContinental Hotels Group brand and local policies and

procedures, responsible for all activities relevant to the Front

Desk such as the reception, check in / out, rooming of all Hotel

guests, escorting the guests to the room and assisting them with

inquiries. Promotes the desired work culture around the five core

values of Trust, Integrity, Respect, One Team and Service of the

InterContinental Hotels Group and the brand ethos.

工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒店集团和当

地酒店的政策和程序，负责前台的相关工作，协助客人入住，退房，陪同客

人到房间以及协助其他相关的要求。发扬企业工作文化的5个重要价值，信

任，诚信，尊重，一个团队与服务洲际酒店集团的品牌

TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.

证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。