8D报告模板(中英文)
问题改善报告8D（中英文）
问题改善报告8D（中英文）Batch Qty 批量数Remark 备注Action Start Date实施日期Action Start Date实施日期Action Start Date实施日期8D Report 问题改善报告Verification Result 验证结果:Attachment 附件:Involved site(customer,own plant and supplier)涉及的工厂(客户，自己和供应商)Attachment forsupplement 补充附件:Defect Description 不良描述:(5W2H 方法，who,when,what,where,why,how,how many)Influence to customer( list potential influence such as line stop,production disturbed,call back and compensation)对客户的影响（列出可能的影响，如停线，生产干扰，召回及赔偿等）Other Actions 其它措施：Resp.责任人Other similar parts/portal 存在风险的其他产品／平台Resp.责任人D3.Implement & Verify Interim Containment Action(s)围堵措施Actions to protect customer and hold suspact parts采取措施保护客户并遏止任何可疑物品(挑选结果:时间，日期，挑选总数，拒收数量）Resp.责任人D2. Define the Problem 定义问题Part Number 零件号Part Name 零件名称Defect Qty 不良数Defect Rate 不良率Team members 小组成员Dept/Role 部门/职位Team members 小组成员Dept/Role 部门/职位Complaint from 投诉方：Issue to 被投诉方:D1. Identify Team Member/Roles & Responsibilities 小组成员/职能Champion 组织者 :Leader 组长 :CAR TypeComplain Number投诉编号：Complain Date 投诉日期：Complain Title 投诉主题:Problem OccuringDate问题发生时间:在制品Parts in Process Supplier IssueCustomer Complaint客户处产品Parts in Customer 库存品Parts in Store供应商处产品Parts in Supplier 在途品Parts under Shipping。
8D报告模板(中英文对照专业版)
Fill in/填写：Approvl/核准：Send/发送：
Corrective Action/纠正措施：(short-term and mid-term actions/短期及中期预防措施)
Fill in/填写：Approvl/核准：Send/发送：
Verify Corrective Actions/确认纠正措施：(indication that corrective actions are covering the defined problem/
公司LOGO位置
公司英文名称பைடு நூலகம்
公司中文名称
Date/日期：
Complaint No./客诉编号:
Complaint - 8D-Report/客诉-8D-报告
Company/公司：Attn./相关人：
Model Name/机型名称：Complaint Date/抱怨日期：
Purchase Order No./定单号：Delivery ./出货日期：
Define Problem/问题描述：(all relevant data like failure description, failure rate, line or incoming failure - filled-in by customer)
(所有相关数据比如缺陷描述,缺陷比率,在线或进料缺陷-客户提供)
Fill in/填写：Send/发送：
Team Member/小组成员：
Approvl/核准：
Root Cause/根本原因：(description of technical or logistical background/技术或内在联系)
8D报告格式(中英文对照)
审核日期 Approved Date：
6、纠正措施效果验证(Discipline 6.Verification of Effectiveness)
NO.
效果验证(Verification of Effectiveness)
确认人
1
2 审核 Approved By：吕曲
审核日期 Approved Date：2011-1-5
投诉类型 （Rea For CA)
总批量数 （Occurred Qty)
检验数 （ Qtv Ins)
不良数 （Qtv Rei)
文件投诉
提出日 （Date Raised)
提出人员 （Raised by) 要求完成日期 （Due Date)
1、小组成员(Discipline 1.Team Members)
备注(Memo)
表单编号： KTQA36V2.0-
第2页
NO.
暂时补救的纠正措施(Immediate Containment Actions)
负责人
1
2
审核 Approved By：杨社健
审核日期 Approved Date：吕曲
4、明确和核实根本原因(Discipline 4.Define and Verify Root Causes)
日期
起草Prepared By：
7、预防再现措施(Discipline 7.Prevent Recurrence)
NO.
预防再现措施(Prevent Recurrence)
负责人
日期 日期
1
2
审核 Approved By：吕曲
审核日期 Approved Date：2011-1-5
8、客户确认及评价(Discipline 8.Customer satisfaction degree)
8D报告(中英文)
Team Member/小组成员：
Approvl/核准：
Root Cause/根本原因：(description of technical or logistical background/技术或内在联系)
Analysis/分析：Approvl/核准：
Containment Action(s)/补救措施：
Define Problem/问题描述：(all relevant data like failure description, failure rate, line or incoming failure - filled-in by customer)
(所有相关数据比如缺陷描述,缺陷比率,在线或进料缺陷-客户提供)
公司LOGO
公司英文名称
公司中文名称
Date/日期：
Complaint No./客诉编号:
8D Report（Customer Complaint）/ 8D报告(客户抱怨)
Company/公司：Linkman/联系人：
Model Name/机型名称：Complaint Date/抱怨日期：
Purchase Order No./定单号：Delivery ./出货日期：
Fill in/填写：Approvl/核准：Send/发送：
Corrective Action/纠正措施：(short-term and mid-term actions/短期及中期预防措施)
Fill in/填写：Approvl/核准：Send/发送：
Verify Corrective Actions/确认纠正措施：(indication that corrective actions are covering the defined problem/
8D报告中英文版
8D REPORTPlant ( use SAP plant codes)公司（采用工厂代码）Notification # 投诉号Customer 客户Customer complaint # 客户抱怨编号Originator 编制Sales Order/PO # 销售订单号Date: 日期Date Due: 截止日期Product(s) Affected 涉及产品S/N (If Applicable) 产品序列号（如果需要）Supplier 供应商Supplier Part Number 供应商产品编号Material (if applicable)原材料（如果需要）Supplier CAR 供应商8D Internal CAR 内部8D Inter-Entity CAR 内部个体8D Customer CAR 客户（外部）8D1. CAR Team Members: (team members assigned to investigate and resolve the CAR issue)纠正预防措施团队成员（确定团队成员调查和分析问题）2.Problem Description: (from the CAR Team)问题描述（通过CAR团队得知）Photo, sketch or data describing the issue: (from discovery of issue and CAR Team investigation)通过照片，草图或者数据来描述问题（通过问题发现和团队调查）3． Containment Actions: (by CAR Team organization)紧急措施（通过团队讨论）4． Potential Root Causes: (that may have caused the CAR issue)潜在根本原因（可能导致问题发生的原因）5.Verify Root Causes by Audit: (audit the process where the issue occurred to verify you have identified the real root cause. WHO,WHAT,WHERE,WHEN,HOW. Provide evidence to support the most likely root cause)调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因）6: Immediate Corrective Actions: (Define and implement short-term actions that will protect the customer from the problem until permanent corrective action is implemented. Provide evidence of the effectiveness of these actions WHO,WHAT,WHERE,WHEN,HOW)紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。
8D分析详细报告(中英翻译)
（如果有任何说明/附件）（图-1）A. 3Way5Why Methodology（3Way5Why 方法论）No 问题点描述1way 2way 3way 4way 5way1按键功能不良（脏点，水印，白点）/Poor functional key(dirty dot, watermark,white dot）LUPHi人员是否清楚注意事项.(清楚)/ If LUPHistuff are clearabout mattersneedingattention(clear)有没有对应的SOP；（有）/ If LUPHihas thecorrespondingSOP；（yes）有没有相应的培训教育；（有）/ If LUPHihas thecorrespondingprofessionaltraining；（yes）制程中有没有发现此类不良；（有）/ If LUPHIfinds thisproblem inmanufactureprocedure（yes）其它客户有没有反馈类似问题；（较少发生）/ IfLUPHi getsothercostomer’sfeedback likethis；（rarely）C.再现解析：1、通过对客退品分析具体如下：/ The analysis of the return goods as follow：■解析项目：常规测试按键不导通（5PCS）/ analyse program：the button can not connect with normal test(5PCS).■解析结果：analyse result：■发生根本原因：线路断线导致按键失效：（如图-2）/primary cause: the circuit breaks line leads the circuit can not work(as picture 2);■影响因素：/ reason：①、反复多次折弯导致；/the circuit bends many times；②、线路银浆剥离导致；/ the circuit silver paste fall off；③、线路不够柔韧；（线路印刷2次光固(感光固化)UV厚度达到0.21MM）/ the circuit is not enough soft(the circuitUV thickness leads to 0.21mm with printing 2 times);（图-2）/(as picture 2)说明：“/”标示位置为PIN折弯后形成的痕迹，线路漏电路线为分析原因造成。
8D报告模板-中英文
CORRECTIVE ACTION REQUEST (CAR)□Complete 完整的（8D） □ Short Form 简式的( D4, D5, D6 & D7 Only)Steps 1 - 3 and estimated time for resolution must be completed within 12 hours 步骤 1 - 3,预计解决时间必须在 12 小时内完成Step 4 - 7 must be completed within 2 weeks, in case of more than 2 weeks; detailed plan must be attached 步骤 4 - 7 必须在 2 周内完成,如果超过 2 周,必须附详细的计划Date Issued 发出日期CAR Number CAR 编号Recurrence of defect 是否重复发生 Yes - No ■ If yes: old CAR No.对应旧的 CAR No.:Issued To 发放给:Supplier 供应商:CAR Requestor 要求者:Part Number 产品型号:Part Des:Qty controlled 检测数量: Qty. Rejected 不良数量:Defect Description 缺陷描述:➢ Who:➢ What:➢ Why:➢ When:➢ Where:➢ How:➢ How Many:➢Traceability Data (e.g. cast lot no.; delivery slip no.; serial number, colour dots,):可追溯性数据（货柜号；送货单号；批次号；色彩点；）Photo / Sketch 图片/草图Effects Estimation 影响效果评估: Request originated by 要求来源于:□Customer Spill 客户处 □Internal Inspections 内部检查 □ Customer Satisfaction 客户投诉□Logistics 物流 / Packaging 包装□ Other______________CAR information sent to:CAR 信息发送到:□Supplier Quality 供应商质量□Process Quality 制程质量□ Customer Quality 客户质量□ Production Dept 生产部□ Technology Dept 技术部□ Process Technology Dept 过程工艺部□Suppliers 供应商□Other 采购部_____________Cost Recovery will be requested 是否需要成本补偿( 1 ) Select a Team ( Must have "BUY-IN" and ability to solve problem ) : 确定团队（必须有“接受/认同”和解决问题的能力）Team Leader 团队组长Supplier Quality 供应商质量Manufact. Engineering 制造工程师Process Quality 过程质量Process Engineering 工艺工程师Customer Quality 客户质量Manufacturing 生产部Other 其他YesNoLPR-QR-807-04 B31/4CORRECTIVE ACTION REQUEST (CAR)( 2 ) Define & Describe the problem (Analyze the problem freq., loc., effects, etc., and define desired solutions) :定义&描述问题（分析问题频率、地方、效果等,并定义所需的解决方案）➢ Who: ➢ What: ➢ Why: ➢ When: ➢ Where: ➢ How: ➢ How Many: ➢Frequency of problem (ppm): 问题的频率（PPM）：Reasons of non-detestability: 非检测的原因：Estimation of consequences: 后果评估：Extension to other Part Numbers/Lines/Plants: 扩展到其他零件编号、生产线、工厂：( 3 ) Containment: (Immediate actions required to eliminate defects at supplier, mfg., and customer locations) 围堵措施： （需要确认缺陷问题在供应商、生产线和客户处的数量）VERIFY 查证Supplier 供应商处OKNON OKAction / Notes / Identification of OK parts 行动、备注、识别好的部分Warehouse 库存品WIP 在制品 Customer 客户处OthersTemporary Countermeasure (until the implementation of definitive corrective actions) : 临时对策（直到确定的纠正措施的实施）1)TimingImpact %( 4 ) A) Identify Root Cause applying cause effect analysis 确定根本原因应用造成影响的分析 Material 物料: NA Machine 机器: NA Method 方法: NA Man 人: NA(4) B Identify Root Cause with min.“3 whywhy ”: 确定根本原因和最少有“3 个为什么” Why ?Why ?Why ?Why ?LPR-QR-807-04 B32/4CORRECTIVE ACTION REQUEST (CAR)Measurement 测量: NA Environment 环境: N/A 4) C) Verify root Causes, 根本原因 the root causes are:根本原因是：Why ? Why ?( 5 ) Permanent Corrective Action: (Choose & Implement Corrective Action )纠正措施：（选择和实施纠正措施）➢TimingImpact %➢➢ ➢➢( 6 ) Verification of Corrective Action (Resp. Team) 纠正措施的验证:Quality department 质量部门Corrective action implemented on (Date) ____ Pls see feasibility analysis report for long term actionTracking period: from week____to week ____ 纠正措施实施(日期) ____ 请见上实现可行性分析报告长期行动跟踪期:从____星期到___星期Documentation of Verification Evidence 文档验证的证据:■ Test and Measure results 测试和测量结果 □ Capability 性能 □Audit 审核■ Attribute Data 属性数据□ Fmea□ Control Plan 控制计划□ Preventive Maintenance Instruc. 预防性维护的教诲 □ Other____________Information sent to 信息发送到: ■Supplier Quality 供应商质量 □Process Quality 制程质量 ■Customer Quality 客户质量□Customer Quality 客户质量 □Production Dept 生产部 □Technology Dept 技术部 □Process Technology Dept 过程工艺部 □Suppliers 供应商 □Other_____________( 7) Prevention 预防: (Preventive action taken, to see this does not occur again 预防行动确保不会再发生)(Resp. Team):FMEA Updated FMEA 更新□ Yes ■No DatePrevious FMEA （以前 FMEA）Severity 严重性____ Occurrence 发生率____ Detection 探测度____RPN_____Revised FMEA （修改 FMEA）Severity 严重性____ Occurrence 发生率____ Detection 探测度____RPN_____Control Plan Updated 控制计划更新□Yes ■ No Date _______Procedures Updated 操作指导更新□Yes ■ No DateInformation to other plants 信息给其他工厂□ Yes ■No Date _______Information to other Supplier 信息给其他供应商 □ Yes ■No Date _______Other 其他_____________________□ Yes □ No Date _______Audit signature 审核签名：Audit Date 审核日期：( 8 ) Recognize team success ( Acknowledge team and communicate results) : 确认团队成功（承认团队和沟通的结果）This CAR will be closed, If there are no more than two consecutive batches. 如果连续 2 批次无重复发生，这个 CAR 将会关闭第 1 批次供货： 第 2 批次供货：LPR-QR-807-04 B33/4CORRECTIVE ACTION REQUEST (CAR)Evaluation of Corrective Action 矫正行动有效性评估(Resp. Issuer)□Acceptable 可接受□ Unacceptable 不能接受Remarks 备注: _____ ____________________________________________________________________________Review Signature:___ ___________________________ Date:__ ____________Communication to the Customer completed on (Date)向客户沟通完成日期 :__ _________□ Accepted 可接受□ Unaccepted 不能接受Corrective action implemented starting from 纠正措施实施开始日期 __________附件：LPR-QR-807-04 B34/4。
【2024版】8D报告中英文-Report(客户)
小组成员
D2：Grasp of Defect Material and Defect Material Analysis不良品掌控及分析
(D2-A).Reason(s) for Inspection-escaped of Defect Material漏放不良品之原因
In-charge Person负责人
Final Report
Approved by
核准
Final Report
Checked by
审核
Final Report
Prepared by
准备
可编辑修改精选全文完整版
8D Report
D0：Basic Information基本资讯
Date日期
Parts Name品名
Model型号
SupplierBiblioteka 应商Defect Description
不良现象描述
D1：Problem Solving Team问题解决小组
Start Date起始日期
Team Leader组长
Date日期
D3：Containment Action Taken暂时防堵措施之执行
1、
In-charge Person负责人
Date日期
D4：Analysis and Identification of Root Cause要因分析及真因验证
(D4-A).Fish-bone Chart特性要因图分析
D6：Effectiveness Confirmation of Preventive Action预防对策之效果确认
(D6-A).Evaluation Indices and Result of Effectiveness有效性评估之指标及结果
8D报告(中英文版)
Fax传真: Fax传真:
E-mail: E-mail:
D2
Problem description问题描述
Affected location on production/ 对产品的影响：
Severity不良等级/严重度： D3 Containment action(s)临时措施
Action to products in-process ，products in warehouse and in customers/ 对在制品、库存品和客户处产品的检查和处理 Products in-process/在制品： Products in warehouse/库存品： Products in customers/客户处产品： Other/其它： Responsible负责人： Completed on完成日期： Root-cause analysis根本原因分析 D4 Why could the non-conformity occur?/ 为什么会发生此不良现象？
升级品质管理系统或修改流程dfmeapfmea控制计划操作指引流程培训等responsible负责人
8D-Report 8D No. Header data Complaint date 投诉日期： Material/Product 物料/产品： Application 用于何种产品： Initiator 发起人： Issuer 发行人： 8D title 8D标题： Problem Solving Team问题解决团队 D1 Team leader组长: Telephone电话: Sponsor监督人: Telephone电话: Team members团队成员: Manufacturing plant 生产地点： Material No.料号： Supplier No.供应商代码： Supplier name 供应商名称： Issued date: Final report date:
8D报告模板中英文
5. Final Analysis 最终分析 5 WHY Analysis to identify root cause:5Why 分析根本原因
Consider: Man, Material, Machine, Method, Who, Where When Why, How, Process settings, Rework, Maintenance etc. Attach extra detail sheets where necessary 法、谁、在哪里、何时、为什么、怎样解决、工艺流程设计、返工、维护等。 如有需要可以增加表格。
Why?为什么 Why?为什 Why?为什么 么
Why?为什么 Why?为什 Why?为什么 么
Why?为什么 Why?为什 Why?为什么 么
Why?为什么 Why?为什 Why?为什么 么
Why?为什么 Why?为什么 Why?为什么 Why?为什么 Why?为什么 Why?为什么 Why?为什么 Why?为什么 Why?为什么 Why?为什么
A N P Q P8D C O N C E R N & C O U NT E R M EA S U R E R EP O RT S
Supplier Name & Code 供应商名 称 Part Name产品名 称
产品号
1. Concern Details 不良详情
Description (include photograph or sketch):描述（包括图片或示意图）
Qty. NG
Qty. OK 未通过数 % Effective 临时
通过数量 量
8D报告模板(中英文)
8D 编号：客户Customer 发生率/件数Failure Rate 报告发出日期Close Date客户提交人/日期Submitter/ Date 提交人联系电话：Submitter Tel部门Department负责人Principal负责人Principal负责人Principal负责人Principal问题纠正措施 8D 报告Corrective Actions 8D Report内部（Internal ）产品型号：Product Type 问题发生日期Open Date问题处理时间：Close Term ：2.小组成员 Team Member 发起人：Sponsor ：负责人：Principal ：1. 问题描述 Problem Description 市场反馈情况：工厂确认情况：3.临时措施 Containment Actions 目标完成日期 Target Close Day4.根本原因分析 Root Cause Analysis5.长期措施 Corrective Actions目标完成日期 Target Close Day6.预防措施 Preventive Actions目标完成日期 Target Close Day7.有效性 Verification （如有必要需跟踪措施导入后的10K 产品Track 10K PCS after the actions have been introduced if it's necessary. ）目标完成日期 Target Close Day8.祝贺团队 Congratulate YOUR TEAM Close目标完成日期 Target Close DayPrepared By ：Checked By ：报告的起草者（工程师）报告的审核者（报告起草者主管）实际完成日期 Actual Close Day实际完成日期 Actual Close Day实际完成日期 Actual Close Day实际完成日期 Actual Close Day实际完成日期 Actual Close Day报告D Report外部（External ） Ver:A电话号码 Phone No.期 Target Close Day 期 Target Close Day 期 Target Close Day 期 Target Close Day 关闭日期 Close Day版本：A 版期 Target Close Day Approved By ：报告的最终批准者（经理）。
8D Report-中英文
列出所有围堵措施，评估围堵措施的效果。
Number potential root causes.将可能的根本原因编号
原材料检测异常。
No
材料使用过程中异常
No
方法Method
生产工艺异常
No
环境Environment
1.生产环境温度、湿度、照明等异常
No
测量Measurement
1检测方法不完善
Yes
2检测结果异常
No
3不了解客户要求
No
Include a validation plan (Document statistical and audit results after implementation). Coordinate numbers with Step 5 to ensure all corrective actions are validated.包括验证计划（措施执行后统计和审核的结果），对应上步中所有措施以确保措施都得到验证
验证时间
Validate plan: Track many batch of parts after apply above actions.
验证计划：在采取以上有效措施后，在进行多个批次产品的入库、发运跟踪验证。
Validation results:
验证结果：
Short term action
短期措施:
Technical Root Causes:技术性根本原因
8D报告-中英文版
Murphy’s Law Murphy定律
If you launch a project without preventing a problem you will eventually incur that problem. 如果项目开始时没有采取预防措施的问题最终一定会发生
用这种方法来按优先级列表逐个项目地持续地提高组织
© 2005-2006 Eaton Corp. All rights reserved.
9
Why Learn About Problem Solving? 为什么学习问题解决方法
Work Sampling Study工作实例研究 Where Time Is Spent by Knowledge Workers技术工人的时间化
© 2005-2006 Eaton Corp. All rights reserved.
11
Lack of Prevention缺乏预防 Cycle of Waste浪费循环
持续地解决过去的问题 (救火)
出错,延迟, 零碎解决方案
时间消耗 (解决问题)
高压情绪
© 2005-2006 Eaton Corp. All rights reserved.
Past problem-solving efforts often failed because they were local fault oriented. They didn’t repair the system!过去的问题解决方法经常失败是因 为以局部原因为导向.他们没有修复系统.
8D Approach方法
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Where the problem was
found? 在哪发现问题?
When the defect was detected? 何时探测到次品?
Why this is a problem?
为什么是问题?
How the defect was detected? 次品是如何被探测
8D Template 8D 模板
Team Formation (成立专案小组）
Customer/Area Name 客户/区间名 Model Description 型号描述 Model Part No. 型号零件编号
D1 - TEAM FORMATION D1 – 成立专案小组
Customer/Internal Reference Case No 客户/内部参考个案编号
D2 – PROBLEM STATEMENT D2 – 问题描述
Describe Problem - Cont’d (描述问题 - 续前页）
D2.4) Problem Description by 5W2H + Is/Is Not Means (用5W2H + Is/Is Not 描述)
Is 是
What is the problem? 问题是什么?
联系方式
Start Date 开始日期
Contact Information (联系方式)
Contact Information (联系方式)
© Milwaukee Electric Tool Corp., 2010. Confidential Material. We reserve all rights in the event of intellectual property rights. We reserve all rights of disposal such as copying or passing on to third parties.
D2 – PROBLEM STATEMENT D2 – 问题描述
Describe Problem - Cont’d (描述问题 - 续前页）
D2.5) Use 5-Why if possible (sometimes stop at 3-Why) to further describe the failures and its impact especially upon confirmed Failure Analysis report 如可能, 用5个为什么 (有时分析到3个为什么也接受)进一步描述故障及其影响, 特别在有经确认的 分析报告时适用
D2.2) Problem Description from Supplier’s Point of View, with failure rate Milwaukee Electric Tool Corp., 2010. Confidential Material. We reserve all rights in the event of intellectual property rights. We reserve all rights of disposal such as copying or passing on to third parties.
Define the Problem 明确问题
Therefore 因此
Describe Problem - Cont’d (描述问题 - 续前页）
D2 – PROBLEM STATEMENT D2 – 问题描述
D2.3) Pictures Showing the Defective & Acceptable Samples (好坏板照片)
Defective Sample (坏板）
Acceptable Sample (好板）
© Milwaukee Electric Tool Corp., 2010. Confidential Material. We reserve all rights in the event of intellectual property rights. We reserve all rights of disposal such as copying or passing on to third parties.
Total Quantity 总数量 Failure Quantity 次品数量 Failure Rate 次品率
Team Members (小组成员）
Champion (拥护者)
Team Leader (组长)
Dept. (部门) Name (姓名)
Position 职位
Contact Information
到的?
How Many defects found? 发现多少次品?
Is Not 不是
Therefore, We can conclude …… 因此, 我们可以断定……
© Milwaukee Electric Tool Corp., 2010. Confidential Material. We reserve all rights in the event of intellectual property rights. We reserve all rights of disposal such as copying or passing on to third parties.
D2 – PROBLEM STATEMENT D2 – 问题描述
Describe Problem (描述问题) Remark: Quantitative and Measurable as far as Possible (备注: 尽可能量化）
D2.1) Problem Description from Customer’s Point of View, with failure rate included (客方 问题描述, 包含次品率）