餐厅服务英语

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饭店服务英语三百句

饭店服务英语三百句

Thank you for coming. Wishing you a great day.
桑拿按摩服务
欢迎词
询问需求
介绍服务
预约服务
礼貌送客
Welcome to the sauna and massage room. May I help you?
What kind of massage do you prefer, Swedish or deep tissue massage?
03 前厅服务英语
预订服务
总结词:掌握常用预订句型,能够顺利帮客人完成预订。
详细描述
1. 确认客人需求:使用礼貌用语,询问客人姓名、房间类型、入 住时间和离店时间。
2. 提供房间类型:根据客人需求推荐合适的房间类型,并告 知价格和优惠政策。
3. 确认预订信息:重复客人的预订信息,并请客人确认。
4. 提供联系方式:礼貌地告诉客人预订已经完成,并留下 自己的联系方式,以便客人随时联系。
常用语句
1. May I have a reservation for two at 8 pm tonight?2. I need to cancel my reservation for four at 7 pm tomorrow.3. I have a reservation under the name of Smith.
电话总机服务
总结词:提供高效、准确的电话总机服务,确保客人需求得到 及时解决。
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02
详细描述
1. 接听电话:礼貌地接听电话,并询问客人需求,如转 接、留言等。
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2. 提供帮助:根据客人需求提供相应的帮助,如联系相 关部门、安排车辆等。

餐厅服务英语作文

餐厅服务英语作文

餐厅服务英语作文Title: Elevating Restaurant Service: A Comprehensive Guide。

Introduction。

In the dynamic landscape of the hospitality industry, exceptional restaurant service stands as a hallmark of excellence. Whether in fine dining establishments or casual eateries, the quality of service can make or break the overall dining experience. In this essay, we delve into the intricacies of restaurant service in English, exploring its various dimensions and offering insights into elevating service standards.Understanding the Essence of Restaurant Service。

At its core, restaurant service encompasses the entire spectrum of interactions between staff and patrons, from the moment they step through the door to the time theydepart. It involves not only efficient delivery of food and beverages but also the creation of a welcoming atmosphere and personalized attention to customer needs.Key Elements of Superior Restaurant Service。

餐厅服务英语 2-6 Room Service

餐厅服务英语  2-6 Room Service
(2) America Breakfast 美式早餐 choice of chilled juice or fresh fruit in season 水果汁或时令果汁 two fresh eggs of any style 鲜鸡蛋两只 with ham, bacon or sausage 配火腿、咸肉或香肠 toast or breakfast rolls 烤面包或早餐包 with butter and jam 黄油、果酱 coffee or tea 咖啡或茶
• Ask the guest to sign te 工作知识(1)
• 1. Room service useful sentences 送餐服务常用语
(1) 敲门,自报身份: Room Service, may I come in? (2) 放置托盘(tray)或餐车(trolley)前应征询客人意见:Shall I put it here? (3) 准备好账单,并问清楚客人的结账方式: How would you like to pay the bill? (4) 客人用餐后,撤出餐具前应询问客人: Shall I take the plates away, 并 征求客人用餐的意见: How is everything? 若客人有不满,应及时补救。
Hotel Task 酒店任务
• Suppose you are Johnson, now you’re going to provide room service to the guest. Please perform the task according to the hints below with your partner. 角色A:你是Mr. William,住在1618房间。你打电话到 客服中心要求客房送餐服务,并告知需要一份欧陆式早 餐

餐厅服务英语

餐厅服务英语

中餐厅服务英语一、迎客用语Good morning/ afternoon/ evening, Welcome to our restaurant.早上/中午/晚上好,欢迎光临。

Do you have a reservation? 请问您有预订吗?Would you come this way, please? 请这边走。

How many people in you party, please? 请问你们有几位?Where would you prefer to sit? What about a seat by the window?您喜欢坐哪儿,靠窗边的怎么样?二、服务用语Take a seat, please. Here is our menu list. Please look at it.请坐,这是我们的菜单,先请看一下。

Would you like some tea or beer? 请问您,先喝点茶还是啤酒呢?Which tea do you like? 您想喝什么茶呢?We serve Wu Long tea、black tea、green tea、jasmine tea and Chrysanthemum tea.我们餐厅有乌龙茶、红茶、绿茶、茉莉花茶以及菊花茶。

May I take you order now? 现在可以点菜了吗?Please take your time? 请慢慢挑选。

Could you repeat the order, please? 请重复一次您点的菜,好吗?Will there be anything else? 还要点别的吗?We serve coconut juice、orange juice、pineapple juice、lemon juice、grape juice、watermelon juice and soon.我们餐厅有椰子汁、橙汁、菠萝汁、柠檬汁、葡萄汁、西瓜汁等饮料。

饭店服务实用英语

饭店服务实用英语

《饭店服务实用英语》PartⅠFront Office Service前厅服务•Unit1Room Reservation房间预订Key Words(重点词汇)Receptionist接待员Reserve预订Apartment公寓房间room rate房间价格convenient方便的book预订guarantee担保,保证requirement要求operator话务员Take message替……留言Leave message留言Outside line外线Dial tone拨号音Country code国家代码Areas code电话区号IDD(International Direct Dial)长途直拨电拨电话DDD(Domestic Direct Dial)国际长途直拨电话information office问讯处reception office接待室hotel register旅客登记簿registration form登记表manager经理attendant服务员office clerk值班服务员waiter(餐厅)服务员waitress(餐厅)女服务员under your name以您的名义,在您的名下Useful Expressions(实用表达)Offering Help1)What can I help you,please?2)May I help you,please?3)Is there something I can do for you,sir/Madam?Reservation requirements1)Are there any rooms available?2)I want/would like to reserve a single room with bath and a fine view.3)I want/would like to reverse a room for one night.4)I want/would like to reserve a room from5th April to9th April.Giving Information about Rooms and Room Rates1)We have many types of rooms,such as…2)What kind of room do you want to reserve?3)What rate do you prefer?4)We can give/offer you30%off/30%discount at weekends.5)We will give/offer you20%off/20%discount for the group reservation.Accepting a Reservation1)For how long will you stay in our hotel?/How long will you be staying in our hotel?2)We still have rooms available which meet your requirements.3)In whose name will you reserve?4)I will confirm your reservation information.5)We look forward to your arrival/coming/seeing you soon.6)We are expecting your arrival.Refusing a reservation1)I am sorry.No rooms are available.2)Sorry,Miss Clinton.All the standard rooms have been fully booked on the day you planned to come.3)I am sorry.All the standard rooms have been fully booked.What about suite rooms?Revising a Reservation1)Sorry,due to…,I have to cancel the reservation made in your hotel.2)I want/would like to revise/change my reservation information.3)How would you like to revise/change it?4)I want/would like to change the reservation date?Room types(房型)单人间:Single Room双人间:Double Room大床间:King Size&Queen Size Room标准间:Standard Room标准间单人住:TSU(Twin for Sole Use)三人间:Triple Room四人间:Quad Room套间:Suite公寓:Apartment别墅:Villa按级别分:经济间Economic Room普通间Standard Room高级间Superior Room豪华间Deluxe Room商务标间Business Room行政标间Executive Room行政楼层Executive Floor不限房型Run of the House无烟标准间Non Smoking残疾人客房Handicapped Room带厨房客房Room with Kitchen相邻房Adjoining Room按朝向分:朝街房Front View Room背街房Rear View Room城景房City View Room园景房Garden View Room海景房Sea View Room湖景房Lake View RoomUnit2Check-in Service登记入住Key Words(重点词汇)•register['redŋistŋ]v.登记•passport['pɑ:spŋ:t]n.护照•pay[pei]v.支付•check[tŋek]n.支票•receipt[ri'si:t]n.收据•sign[sain]v.签•bellboy['belbŋi]n.行李员•luggage['lŋgidŋ]n.行李•brochure['brŋuŋŋ]n.小册子•deposit[di'pŋzit]n.定金•departure[di'pɑ:tŋŋ]n.出发Useful Expressions(实用表达)•Greeting guests and getting information about reservation•1)Good afternoon,sir.What can I do for you?•2)Do you have a reservation with our hotel?•3)In whose name was the reservation made?•4)Wait a moment,please.I’ll check our reservation record for you.•5)Your reservation was made by phone and it is guaranteed by credit card.•Registering guests1)May I have your passport to fill out the registration form for you?•2)Please sign your name here,sir/madam.•Advance information on payment•1)You need to pay a$1000deposit,sir/madam.•2)A$1000deposit is required to be paid in advance,sir/madam.•3)How would you like to pay(your deposit),sir/madam?In cash,bycredit card,or by check?•4)Your check is unlimited,please sign your name here,write down the name of your company and the phone number of the finance department in your company.•5)Please keep your receipt for the check-out,sir/madam.Useful Expressions(实用表达)•Giving guests key cards to rooms•1)Your key card and breakfast vouchers are all in this envelope,your room is0302.•2)The breakfast time is from6:30a.m to10:00a.m.•3)Our bellboy will help you with your luggage and show you to your room.•Wishes•1)Hope you’ll enjoy your stay with us.•2)Wish you a wonderful time here.Unit3Other Services Regarding Reception Desk其它有关前台服务•Main Points(知识要点)•※Procedures of extending the stay for a guest•延住服务程序•※Procedures of changing the room for a guest•换房服务程序•※Procedures of receiving visitors•接待访客服务程序Key Words(重点词汇)•extend[iks'tend]v.延伸•extension[iks'tenŋŋn]n.延长•transfer[træns'fŋ:]v.转移•signature['signitŋŋ]n.签名•attendant[ŋ'tendŋnt]n.服务员Useful expressions(实用表达)•Extending the stay•1)There is some change in my plan.•2)I am wondering if I can extend the stay?•3)I need to stay here for three more days.•4)Please wait a minute,Mr.Green,I need to check the reservation records first.•5)Here are the extension form and deposit receipt.•6)You need to pay more as a deposit for extending your stay.•Changing the room1)There is something wrong with my bed,can I change to another room?2)Would you mind waiting for a minute,I’ll send someone there rightaway for a check for you.3)Would you mind transferring to a standard room on the5th floor?4)The room is similar to the one you are staying in.5)I’m sorry for the inconvenience caused for you.•Receiving visitors•1)They are expecting me in their rooms.•2)Would you please complete this visiting card?•3)Please show the visiting card to the floor attendant•4)Have fun with your friends.Unit4Concierge Service礼宾服务Main Points(知识要点)•※The way to welcome and bid farewell to guests•迎客和送客方式•※Service of delivering luggage for guests•为客人运送行李服务•※Showing guests to rooms•引领服务•※Introducing facilities and services available in the hotel•介绍酒店设施和服务Key Words(重点词汇)•doorman['dŋ:mŋn]n.门童•suitcase['sju:tkeis]n.手提箱•elevator['eliveitŋ]n.电梯•corridor['kŋridŋ:]n.走廊•carpet['kɑ:pit]n.地毯•rack[ræk]n.行李架•switch[switŋ]n.开关•ceiling['si:liŋ]n.天花板•lamp[læmp]n.台灯•wardrobe['wŋ:drŋub]n.衣柜•hanger['hæŋŋ]n.挂•laundry['lŋ:ndri]n.洗衣店,要洗的衣服•instruction[in'strŋkŋŋn]n.使用说明Useful Expressions(实用表达)•Greeting guests•1)Welcome to Friendship Hotel.•2)Do you have any luggage?•3)I’ll take care of your suitcases,•4)This way,please.The reception desk is right ahead/over there.•Helping guests with their luggage and showing the way1)Shall I help you with your luggage?2)How many pieces of luggage have you got/do you have?3)This way,please.We need to take the elevator to go to the3rd floor.•Introducing the room facilities and the hotel service1)Please allow me to show you the room,sir.2)Here is the light switch,and this is the remote control for TV/air-conditioning.3)This is the brochure about our hotel services4)Do you want me to demonstrate the way of using it,sir?•Bidding farewell1)Shall I arrange a taxi for you,sir?2)Here is your taxi,please get in.3)Have a nice trip.Unit5总机服务opetator•Main Points(知识要点)•※Procedures of wake-up calls•叫早服务程序•※Three ways of wake-up calls•三种叫早服务方式•※Answer inquiries about long distance calls•解答关于长途电话咨询服务•※The way to take massages for guests•留言服务Key Words(重点词汇)•operator['ŋpŋreitŋ]n.操作员,话务员•wake[weik]v.叫醒,醒来•useful['ju:sful]a.有用的•Singapore[,siŋgŋ'pŋ:]n.新加坡•assist[ŋ'sist]v.协助•response[ris'pŋns]n.反应,响应•ensure[in'ŋuŋ]v.保证,担保Useful expressions(实用表达)•Wake-up calls•1)At what time?•2)Please dial your new wake-up time.The computer will cancel the old time.•3)I’ll wake you up at6:30a.m.tomorrow morning by knocking on your door.•Phone call•1)To which country,please?•2)Would you like a pay call or a person-to-person call?•3)I’ll put you through.Please hold on.•4)May I have the area code and the phone number?•5)I’m afraid you got a wrong number.•6)Shall I connect you with the international operator?•Taking a message•1)I’m afraid there is no response.Can I take a message,please?Or you can call later.•2)I’ll pass your message to Mr.Green.3)Would you mind leaving your telephone number?Unit6Information Desk咨询台•Main Points(知识要点)•※The way to give directions•指路服务•※Provide shopping information•提供购物信息•※Answer inquiries about transportation•回答交通咨询Key Words(重点词汇)•appreciate[ŋ'pri:ŋieit]v.感激•hesitate['heziteit]v.犹豫,迟疑•post[pŋŋst]n.柱子•vase[vɑ:z]n.花瓶•jewelry['dŋu:ŋlri]n.珠宝•feature['fi:tŋŋ]n.特色•transportation[,trænspŋ:'teiŋŋn]n.运输,运输工具•consultation[,kŋnsŋl'teiŋŋn]n.咨询•maximum['mæksimŋm]a.最高的,最大极限的Useful Expressions(实用表达)•Giving directions1)How will you come here,madam?2)I’ll tell/show you the way to our hotel.3)I’ll tell/show you how to come here/get there.4)Drive straight along the road,turn left at the second traffic lights,you’ll see our hotel on the right.5)Go straight and then take the left turn at the next corner,you’ll see it just in front of you.•Shopping information•1)There are a great variety of goods there.•2)There are so many you can choose from.•Transportation information1)There are two buses going to the Great Wall every day.2)How long does it take to get to the Great Wall?3)It usually takes you two hours.4)Do you need us to book you tickets?Unit7Check out结帐服务•Main Points(知识要点)•※Procedures of helping guests with their foreign currency exchange •外币兑换服务程序•※Procedures of providing check-out service•退房服务程序•※Ways of bidding farewell•送别方式Key Words(重点词汇)•memo['memŋu]n.备忘录•save[seiv]v.保存•refund[ri:'fŋnd]v.偿还•handling['hændliŋ]n.处理•luggage handling.行李寄存Useful Expressions(实用表达)•Foreign Currency Exchange•1)Can I exchange foreign currency for RMB here?•2)What kind of currency have you got?•3)What’s the exchange rate today?•4)One hundred US dollars are equal to750yuan RMB at today's exchange rate.•5)How much would you like to exchange?•6)How would you like your money?•7)Please check them and keep the memo.8)What for?•Check-out•1)I'm leaving today,would like to check out now.2)Your name,room number and your key card,please?3)Did you consume any thing in your room?•4)We'll refund you$335,and here is the receipt.5)Would you like me to contact the Concierge to help you with your luggage?•6)Look forward to seeing you again.•7)Have a nice trip.•8)Fly safe.1.假设你是上海金茂酒店的预订员简。接到了一位客户从大连打来的电话,他将一个人驾车来上海休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)。请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演。J:ŋRoom Reservation.Can I help you?S:ŋYes,I am calling from Dalian City.I will make a leisure travel to Shanghai next week.So I want to book a room at your hotel.J:ŋThat’s wonderful.What dates do you need the room?/For which date/For when,please? S:ŋFrom September9th.J:ŋhow long will you be staying?/For how many nights?S:ŋFor two nights.J:ŋHow many guests will there be in your party?S:ŋJust my wife and myself.J:ŋWhat type/kind of room would you prefer?A single or a double?S:ŋA single,please.J:ŋCould you hold the line,please.I’ll check the list…Thank you for waiting,sir.We have a single room at RMB150and another at RMB180.Which one would you prefer?S:ŋI’d like to take the RMB180.J:ŋMay I have a credit card to guarantee this booking/Do you wish to guarantee the room?S:ŋYes,I need to.J:ŋWill that be your credit card or will you pay in advance?S:ŋMy credit card,please.J:ŋMay I know the type of card and the number?S:ŋYes,it’s Visa.The card number is4635111033345566,expiration date is Dec.10th,2010. And my name is Stephen Nobel.J:ŋThanks.Mr.Nobel.Let me just confirm your booking.One single room from September9th to September,in name of Mr.Stephen Nobel.The rate for the room is RMB180 per night.This is a guaranteed to your Visa Card.Your credit number is4635111033345566. Am I correct?S:ŋYes,that’s correct.Thank you for your help.Goodbye.J:ŋGoodbye.We are always at your service.2.假如你是一家电器公司的经理,你们公司打算在12月22日在北京举办庆祝公司成立十周年的会议,会后打算下榻上海金茂酒店,先致电金茂酒店预订部,要求订50间标准双人房,10间豪华双人房,2间套房,时间从12月22日至25日,共4天。请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演。J:ŋGood morning.Reservations,Jane speaking.May I help you?S:Good morning.This is Stephen Nobel from Dalian Electrical Company.Our company is going to give an anniversary in Beijing on December22nd.Please reserve50standard double room,10deluxe double room,2suites.J:ŋFor when,please?S:ŋFour nights.From December22nd through December25th.J:ŋPlease hold the line one moment.I see your company has an arrangement with this hotel for all types of room.We will give you a discount at30%.S:ŋOK.That’ll be fine.J:ŋWhat time will you be arriving?S:ŋWe will arrive at2,00p.m.on December22nd.J:ŋOK.We will make a perfect arrangement for your company.S:ŋThank you very much.See you.J:ŋGoodbye.6.行李员杰克正在帮一位女顾客搬运行李,陪着她把行李拿到房间,并向她介绍客房内的设施。请你和你的同学准备该对话,并在班上表演。J:Excuse me,madam.I’m the bellman.Do you need any help?M:Yes.Can you show me where to deposit my valuable?J:Sure.This way,please.The cashier desk is just over there.(The cashier is helping the guest with the deposit of valuable.)M:Please keep the receipt.Now shall I escort you to your room with your baggage?J:Your room is on the fifth floor,isn’t it?M:Yes.that’s right.J:This way to the elevator,please.Let me take your suitcase.M:Good.It is facing a beautiful garden.J:Can I put the suitcase here,madam?M:Thank you.May I ask where the dining hall is?J:We have two dinning halls on the third floor and the ninth floor respectively.The former serves Chinese food,and the latter western-styled cooking.M:Good.Pretty convenient.Thank you for the information.J:You are welcome,sir.I hope you’ll enjoy your stay here.。

餐饮服务英语(从迎宾到送客)

餐饮服务英语(从迎宾到送客)

餐饮英语中餐厅英语预定1、Good morning/afternoon/evening.(The name of the restaurant and your name )MayI help you?h早上/下午/晚上好,某某餐厅,我能为您做些什么?2、How many guests are coming?请问共有多少人用餐?3、How many persons are there in your party,sir/madam?请问共有多少人用餐,先生/女士?4、What time would you like to arrive?请问你们几点种到?5、May I have your name,please?请问贵姓?6、Could you spell your name for me,please?请您拼读一下您的姓名好吗?7、I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。

8、May I take your telephone number,please?可以留下您的电话号码吗?9、Is there anything special you would like us to prepare?请问您有什么特殊要求需要我们做准备的?10、I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上20:00。

迎宾10、Good morning/afternoon/evening.Welcom to our restaurant.早上(中午、晚上)好,欢迎光临。

11、May I help you ,sir/madam?我能为您做什么?先生/女士?12、Do you have a reservation ,sir/madam?请问您有预定吗,先生/女士?13、How many persons are there in your party?请问共有多少人来用餐?14、Please follow me.请跟我来,先生/女士15、This way please,sir/madam请这边走,先生/女士16、Please mind your step,sir/madam.请留意脚下,先生/女士17、I am sorry,sir/madam.We do not have a free table now.Would you like to have adrink in the bar(lounge)?We shall call you as soon as possible.对不起,先生/女士。

餐饮服务英语(从迎宾到送客)

餐饮服务英语(从迎宾到送客)

餐饮英语中餐厅英语预定1、Good morning/afternoon/evening.(The name of the restaurant and your name )May I help you?h早上/下午/晚上好,某某餐厅,我能为您做些什么?2、 How many guests are coming?请问共有多少人用餐?3、 How many persons are there in your party,sir/madam?请问共有多少人用餐,先生/女士?4、 What time would you like to arrive?请问你们几点种到?5、 May I have your name,please?请问贵姓?6、 Could you spell your name for me,please?请您拼读一下您的姓名好吗?7、 I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。

8、 May I take your telephone number,please?可以留下您的电话号码吗?9、 Is there anything special you would like us to prepare?请问您有什么特殊要求需要我们做准备的?10、I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上20:00。

迎宾10、 Good morning/afternoon/evening.Welcom to our restaurant.早上(中午、晚上)好,欢迎光临。

11、 May I help you ,sir/madam?我能为您做什么?先生/女士?12、 Do you have a reservation ,sir/madam?请问您有预定吗,先生/女士?13、 How many persons are there in your party?请问共有多少人来用餐?14、 Please follow me.请跟我来,先生/女士15、 This way please,sir/madam请这边走,先生/女士16、 Please mind your step,sir/madam.请留意脚下,先生/女士17、I am sorry,sir/madam.We do not have a free table now.Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.对不起,先生/女士。

《酒店服务英语》—11 Food and Beverage Service餐饮服务

《酒店服务英语》—11 Food and Beverage Service餐饮服务

D. 您想要预定一张桌子吗?
Unit 11 Table Reservation 餐位预订服务
Section B Dialogues
Dialogue 1
• Mr. Green: Hello, can I make a reservation at your restaurant in advance?1
right away立刻,马上 =at once =right now =immediately
• Waitress: This is my job, Mr. Zhao. And I’ve changed it for you. At 7:30 in the
evening, we are looking forward to your coming.19
Unit 11 Table Reservation 餐位预订服务
• Mr. Green: Green. Oh, any chance of a table by the window?6 My wife loves the bird’s eye view of the city.7 As it’s our wedding anniversary, I want it to be a celebration.8
1) Do you have any places available?
A. 请安排一张四人桌。
2) A table for four, please.
B. 请问有空位吗?
3) Woul预定一张今晚的桌子。
4) I’d like to reserve a table for tonight.
Unit 11 Table Reservation 餐位预订服务

饭店服务员英语服务用语

饭店服务员英语服务用语

饭店服务员英语服务用语在餐厅工作的服务员是饭店的重要一环,他们需要使用流利的英语与顾客进行沟通,提供专业的餐饮服务。

下面是一些常用的英语服务用语,供服务员参考:1.迎接顾客–Welcome to our restaurant! 欢迎光临我们的饭店!–How many in your party? 请问您几位?–Would you like a table by the window? 您想要靠窗的座位吗?2.菜单点餐–Have you decided what you’d like to order? 您已经决定好想要点什么了吗?–Can I take your order now? 我现在可以帮您点餐吗?–Would you like any appetizers or drinks to start? 您想要先来点前菜或饮料吗?3.上菜和确认–Here is your dish. Enjoy your meal! 这是您的菜,请慢用!–Is everything to your satisfaction? 请问这道菜合您的口味吗?–Can I get you anything else? 您还需要其他什么吗?4.结账–Are you ready for the bill? 您准备好付账了吗?–How would you like to pay? 您想要如何支付?–Thank you for dining with us. 感谢您光顾!5.客户反馈–Did you enjoy your meal? 您的用餐体验如何?–Is there anything we can improve upon? 有什么地方需要改进的吗?–Your feedback is valuable to us. 感谢您的反馈。

以上是一些在饭店工作时常用的英语服务用语,服务员需要灵活运用这些用语,提供优质的服务,让顾客感到满意。

西餐厅英语服务用语

西餐厅英语服务用语

问候语 :清晨/正午/下午好 ,**先生,**小姐 ,**女士。

Good morning/afternoon/evening, sir/madam.先生/小姐,请问有预约吗 ?Have you made a reservation, sir/madam?Do you have reservations?请问您需要一张几人台 ?/请问一共几个人 ?How many are there in your party?请问您喜爱中餐仍是西餐 ?What would you like, Chinese food or Western food?请问您喜爱点菜仍是自助餐 ?/我们备有自助餐 ,38 元一位。

How would you like your dinner, buffet or a la carte?We’ve got buffet and it costs 38 Yuan per person.请坐!Please take your seats.请您稍候,我立刻为您安排。

Please wait for a moment. I ’ll arrange for you at once.请先看一下菜单。

Here is the menu.请向来往前走。

Please walk along this road.请在这里稍候,我为您查问一下。

Please wait here a moment. I ’ll check for you.请向左 /右侧转,您会看到 ***Please turn left/right and you will see ***我带您过去,请跟我来。

I’ll lead you there. Step this way, please.请乘坐电梯 /自动扶梯。

Please take the elevator/escalator.感谢莅临!欢迎您再次莅临!再会!明日见!Thank you for coming. Welcome come again. See you./Goodbye. See you tomorrow.1.先生/女士/小姐,清晨 /正午/下午好。

餐厅基本服务英语单词

餐厅基本服务英语单词

餐厅基本服务英语单词1. 问候客人 (Greetings)•Hello/Hi:你好/嗨•Good morning/afternoon/evening:早上/下午/晚上好•Welcome:欢迎光临•How are you today?:今天你好吗?•May I help you?:需要我帮忙吗?2. 点菜 (Ordering)•Can I take your order?:可以帮您点菜吗?•What would you like to have?:您想要点什么?•Do you have any specials?:有什么特色推荐吗?•I recommend the [dish name]:我推荐[菜名]•Could you please give me some time to decide?:请给我一些时间来决定3. 食物名称 (Food items)•Appetizers:开胃菜•Soup:汤•Salad:沙拉•Main course:主菜•Seafood:海鲜•Vegetarian:素食•Dessert:甜点•Beverages:饮料4. 菜单相关 (Menu related)•What do you have on the menu?:菜单上有什么?•Could you please bring me the menu?:麻烦给我看看菜单•Is there a vegetarian menu?:有素食菜单吗?•What’s the chef’s recommendation?:厨师推荐菜有哪些?5. 食物口味 (Food flavors)•Spicy:辣的•Sweet:甜的•Sour:酸的•Salty:咸的•Bitter:苦的6. 点菜方式 (Ordering preferences)•Rare:半生的•Medium-rare:五分熟的•Medium:适中的•Well-done:全熟的•To-go:打包7. 服务质量 (Service quality)•Excellent:优秀的•Good:好的•Average:一般的•Poor:差的•Slow:慢的8. 账单和支付 (Bill and payment)•May I have the check, please?:可以给我结账单吗?•Can I pay by credit card?:可以用信用卡支付吗?•How much is the bill?:账单多少钱?•Keep the change:不用找零9. 感谢顾客 (Thanking the customer)•Thank you for dining with us!:感谢您光临!•Have a great day!:祝您愉快!以上是关于餐厅基本服务的常用英语单词和短语。

中餐厅常用服务英语

中餐厅常用服务英语

中餐厅常用服务英语1、Chinese restaurant . May I help you ? 中餐厅,能为您服务吗?2、 Welcome to our restaurant . 欢迎光临我们餐厅3、 When would you like your table ? 您什么时候用餐4、 How many person , please ? 你们一共有几位?5、I’m sorry , the restaurant is full now .对不起,餐厅客满了。

6、 Do you have a reservation , sir ? 先生,您有预订吗?7、 Is it only two of you ? 就你们两位吗?8、 Do you have a meal voucher ?您有餐券吗?9、 Where would you like to sit , sir ?先生,您喜欢坐哪儿?10、 Is this table all right ? 这张桌子可以吗?11、 Take a seat , please . Here is the menu .May I take your order sir ?请坐,给您的菜单,先生,您要点菜吗?12、 Are you ready to order ? 您要点菜了吗?13、 What would you like to have drink ? 您要喝点什么?14、 Would you care for soup ? 您要汤吗?15、I’m sorry , there isn’t any left ? 很抱歉,这个菜供应完了。

16、Here is you’re the smoke fish . 这是您的烟熏鱼。

17、 Will that be all , sir ? 就这些吗?18、 What would you like to have , coffee or tea ? 您要喝咖啡还是茶。

酒店餐饮服务常用英语

酒店餐饮服务常用英语

酒店餐饮服务常用英语一、Receiving a Guest in Restaurant 餐厅款客服务1. Good afternoon,sir. Welcome to our restaurant. Do you have a reservation?下午好先生,欢迎光临我们餐厅,请问您有预订吗?2. How many people are there in your party?你们一共几个人?3. Would you please come with me?请您跟我来,好吗?4. Please step this way.这边请。

5. Will this table be all right?这张桌子可以吗?6. Would you like to sit near the windows?您是否喜欢靠窗坐?7. Where would you like to sit?您希望坐在哪?8. You can sit where you like.您可以随便坐。

9. I’m sorry,that table is already reserved.对不起,那张桌子已经预订出去了。

10. Your table is ready now,sir. Thank you for waiting.先生,您的桌子已准备好了,谢谢您久等了。

11. We can seat your party now,sorry to have kept you waiting.我们现在可以安排你们就座了,对不起让你们久等了。

12. Here’s the menu.这是菜单。

13. I’m sorry,the restaurant is full now. We can seat you in 20 minutes.对不起,现在餐厅已坐满,20分钟候我们可以安排您入座。

14. You can wait in the ba r if you like and we’ll call you when we have a table.如果您愿意,可以在酒吧等一等,我们有了桌子会去请你的。

大学餐厅服务英语作文范文

大学餐厅服务英语作文范文

大学餐厅服务英语作文范文College Cafeteria Service。

The college cafeteria is an essential part of campus life, providing students with convenient and affordable dining options. With the increasing demand for healthy and diverse food choices, it is important for college cafeterias to continuously improve their services to meet the needs of their students.First and foremost, the variety of food options available at the college cafeteria plays a crucial role in satisfying the diverse preferences of students. It is essential for the cafeteria to offer a wide range of choices, including vegetarian, vegan, and gluten-free options, as well as international cuisines to cater to the needs of students from different cultural backgrounds. In addition, the cafeteria should also provide fresh and nutritious food options to promote the overall well-being of the students.Moreover, the quality of the food served at the college cafeteria is of utmost importance. It is essential for the cafeteria to prioritize the use of fresh and locally sourced ingredients to ensure the quality and taste of the food. Additionally, the cafeteria should also focus on providing healthy and balanced meals to promote a healthy lifestyle among students. This can be achieved by offering a variety of fruits, vegetables, and whole grains, while also limiting the availability of processed and unhealthy food options.Furthermore, the overall dining experience at the college cafeteria should be pleasant and convenient for students. This includes maintaining a clean and hygienic environment, as well as providing efficient and friendly service. The cafeteria staff should be well-trained and attentive to the needs of the students, ensuring that they have a positive dining experience. Additionally, the cafeteria should also offer flexible dining hours to accommodate students with varying schedules.In conclusion, the college cafeteria plays a crucialrole in providing students with convenient and affordable dining options. By offering a diverse range of food choices, prioritizing the quality of the food, and ensuring a pleasant dining experience, the cafeteria can effectively meet the needs of its students. It is essential for college cafeterias to continuously improve their services to promote the overall well-being of their students.。

高分餐厅服务英语作文

高分餐厅服务英语作文

高分餐厅服务英语作文标题,Exemplary Restaurant Service A Key to Customer Satisfaction。

In today's highly competitive restaurant industry, providing exceptional service is paramount to success. As customers increasingly prioritize not only the quality of food but also the overall dining experience, high-end restaurants must excel in their service to stand out. In this essay, we will explore the essential elements of exemplary restaurant service and its significance in ensuring customer satisfaction.First and foremost, impeccable customer service begins with a warm and welcoming atmosphere. Upon entering the restaurant, guests should feel greeted with genuine hospitality. From the receptionist at the door to the waitstaff and management, every interaction should be characterized by attentiveness, courtesy, and professionalism. A smile and a friendly greeting can setthe tone for the entire dining experience, making guests feel valued and appreciated from the moment they step inside.Moreover, effective communication is essential for delivering exceptional service. Waitstaff should be knowledgeable about the menu offerings, including ingredients, cooking methods, and potential allergens, allowing them to answer any questions or address any concerns that guests may have. Clear communication ensures that guests can make informed decisions about their dining choices and helps to create a seamless and enjoyable experience from start to finish.In addition to being knowledgeable about the menu, attentive staff should also be attentive to the needs of their guests. This means being observant and proactive in anticipating and fulfilling the needs of diners, whether it be refilling water glasses, clearing empty plates, or providing recommendations for additional dishes or beverages. Anticipating the needs of guests demonstrates a commitment to exceptional service and helps to create amemorable dining experience that guests are likely to rave about to their friends and family.Furthermore, timing is key when it comes to delivering exceptional service in a high-end restaurant. Dishes should be served promptly but not rushed, allowing guests to savor each course at their own pace. Similarly, the timing of drink refills, check-ins from the waitstaff, and the presentation of the bill should be carefully coordinated to ensure that guests feel well-cared-for throughout their meal without feeling hurried or ignored.Beyond the basics of hospitality and communication, truly exceptional service requires going above and beyond to exceed guest expectations. This might involve personalized touches such as remembering a guest's name or preferences from a previous visit, accommodating special requests or dietary restrictions, or surprising guests with unexpected treats or upgrades. By anticipating the needs and preferences of their guests and striving to exceedtheir expectations at every turn, high-end restaurants can create a truly unforgettable dining experience that keepsguests coming back again and again.In conclusion, exemplary restaurant service is acritical component of ensuring customer satisfaction in the competitive world of high-end dining. From the moment guests arrive until the moment they depart, every interaction should be characterized by warmth, professionalism, and attention to detail. By prioritizing hospitality, communication, timing, and going above and beyond to exceed guest expectations, high-end restaurants can create a dining experience that not only satisfies but delights their guests, ensuring their continued success in an increasingly competitive industry.。

餐厅服务英语

餐厅服务英语

餐厅服务英语一、迎客、问候1、Good morning/afternoon/evening, sir/madam, welcome to our coffee house/shop/restaur ant.2、How many person in your party?二、带客入座1、This way ,please. sir/madam. Follow me, please. sir/madam.2、How about this table?三、递菜单、酒水单This is our menu and drink list ,sir/madam.四、问饮品1、Excuse me, sir/madam, would you like something to drinke?2、we have ……..which one would you like?五、上饮品Excuse me, sir/madam, here is your …..六、点菜1、May I take your order now? sir/madam.2、How would you like steak/Lamb chop?How about your steak?一二成Rare 三四成medium rare 五成medium七八成medium well 全熟well done七、重复点单Excuse me, sir/madam, you ordered …Would you like anything else?八、服务面包What kind of bread would you like? soft bread/hard bread…。

九、上菜Here is your soup/salad/steak…… enjoy your meal, please。

十、餐中服务1、Would you like some more… ?2、May I take it away?十一、餐后服务1、Would you like to have some dessert?2、Would you like some coffee or tea?十二、结帐1、This is your bill, thank you very much.2、Sign your name and room number, please.3、Would you like one check or separate?4、Here’s your change.西餐常用词汇水果苹果 apple 橘子 orange 梨 pear香蕉 banana 葡萄 grage 菠萝 pineapple 草莓 strawberry 桃 peach 西瓜 water melon 柠檬 lemon 橄榄 olive椰子 coconut 西柚 gragefruit 冬瓜 winter melon蔬菜生菜 lettuce 青瓜 cucumber 豆腐 bean curd 西兰花 broccoli 洋葱 onion 蘑菇 mushroom 胡萝卜 carrot 红椒 red pepper 泡菜 pickle土豆 potato 番茄 tomato 干辣椒 chilli 姜 ginger调盐 salt 番茄酱 ketchup 黄油 butter味品黑胡椒 black pepper 辣椒油 chilli sauce 奶油 cream酱油 soy sause 咖喱 curry 奶酪(芝士)cheese 醋 vinegar 果酱 jam 芥末 mustard常见的酒水喜力 Heineken 本地啤酒 Local Beer 汤力水 Tonic water 生力 San Miguel 可口可乐 Coco_cola 苏打水 Soda water嘉士伯 Carlsberg 百事可乐 Pepsi_cola 红牛 Red bull青岛 Tsing Tao 雪碧 Sprite 椰奶 Coconut juice 健力士 Guiness Stout 七喜 7 up 法国矿泉水 Perrier 科罗娜 Corona 健怡 Diet coke 依云 Evian卡布基诺 Cappuccino 本地矿泉水Local mineral water本地啤酒 Local beer 长城 Great wall 王朝 Dynasty。

餐厅服务常用英语

餐厅服务常用英语
✓ This is our menu.( Please have a look at our menu frist.)
Thanks. Let me see.
为客人点 菜
✓ Excuse me Sir/Madam, may I have your order now?
Yes. Could you recommend us something ?
Yes. I take Spicy Fried Chicken.
为客人点菜
Anything else?
✓ Fried Yellow Croaker炸黄花鱼 in Squirrel Shape looks like a squirrel松鼠. It tastes sweet and sour, and it is crispy outside and tender inside.
Thanks.
▪ 为客人结账(付现金、需找零)
Excuse me, waitress.
✓Can I help you?/what can I do for you?
I will pay the bill.
✓Sir ,this is your bill. How would you like to pay
OK, please.
为客人上菜 ✓Sorry to keep you waiting .This dish is…
Thanks.
✓Sir (Madam) .Here are all you ordered. Please enjoy.
为客人餐间服务 ✓ How do you like the food?
✓ We will arrange for you .What would you prefer, somking or non-smoking area?
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一、迎客用语
Good morning/ afternoon/ evening, Welcome to our restaurant.
早上/中午/晚上好,欢迎光临。

Do you have a reservation? 请问您有预订吗?
Would you come this way, please? 请这边走。

How many people in you party, please? 请问你们有几位?
Where would you prefer to sit? What about a seat by the window?
您喜欢坐哪儿,靠窗边的怎么样?
二、服务用语
Take a seat, please. Here is our menu list. Please look at it.
请坐,这是我们的菜单,先请看一下。

Would you like some tea or beer? 请问您,先喝点茶还是啤酒呢?
Which tea do you like? 您想喝什么茶呢?
We serve Wu Long tea、black tea、green tea、jasmine tea and Chrysanthemum tea.
我们餐厅有乌龙茶、红茶、绿茶、茉莉花茶以及菊花茶。

May I take you order now? 现在可以点菜了吗?
Please take your time? 请慢慢挑选。

Could you repeat the order, please? 请重复一次您点的菜,好吗?
Will there be anything else? 还要点别的吗?
We serve coconut juice、orange juice、pineapple juice、lemon juice、grape juice、watermelon juice and soon.
我们餐厅有椰子汁、橙汁、菠萝汁、柠檬汁、葡萄汁、西瓜汁等饮料。

Would you mind serving now? 现在上菜好吗?
I’m ver y sorry. That dish is not available now.
真对不起,这个品种刚卖完。

Can I arrange a snack for you if time is pressing for you?
如果您赶时间的话,我给您安排一些快餐饭、菜好吗?
Pardon me. I’ve made a mistake about your dish.
请原谅,我把您的菜搞错了。

Sorry, it takes some time for this dish. Could you wait a little bit longer?
真对不起,这个菜需要一定的时间,您能多等一会儿吗?
Would you like some more rice? 给您再添点饭好吗?
May I take this plate away? 我可以撤掉这个盘子吗?
I will repeat your order. 我复述一遍您点的菜。

Here’re the dishes your ordered. If you want anything more t o call me.
您的菜上齐了,还要别的请叫我。

Take care. The soup is rather hot. Enjoy your self, please!
小心,这汤很烫,请尽情享用。

Excuse me. Can I exchange a new bone plate for you?
打扰一下,我给您换个新骨碟好吗?
How do you like food here? 你觉得这里的菜品怎么样?
Is the food to your liking? 这菜合你们的口味吗?
How about the food and service here? 您觉得这里的食品和服务怎么样?
三、结帐用语
May I make out the bill for you now? 现在可以为您结帐吗?
Would you like to pay cash or by credit card?
您愿意用现金付款,还是用信用卡付款?
Shall I charge this to your room?
我把这帐记在您的房帐里,好吗?
Would you like the amount on the same bill or separately?
您喜欢把账结在同一帐单上,还是分开结?
I’m afraid we plus 15% serve charge? 对不起,我们还得加收15%服务费。

May I have your room card? 能出示您的房卡吗?
Could you sign your room number and your name here, please?
请在这里签上您的房号和姓名,好吗?
Thank you. Here is your change of ¥18.这是找您的零钱18元,谢谢。

四、送客用语
Good bye and thank you for your coming? 再见,谢谢您的光临。

Hope to see you again. 希望再次见到你。

Wish you a most pleasant stay in our hotel. 希望您在酒店过得愉快。

Have a nice trip!祝你旅途愉快!。

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