饭店英语5
饭店基础英语
• 51、Take it easy. • 放心好了。 • 52、Please don't smoke here. • 请不要在这边抽烟。 • 53、Goodbye. • 再见。 • 54、See you later. • 再见。 • 55、Good night. • 晚安。 • 56、See you tomorrow. • 明天见。
• 46、It's in the basement at the end of the
corridor. • 在地下室走廊尽头。 • 47、Mind/(Watch)your step. • 请走好。 • 48、Please be careful. • 请当心。 • 49、Please don't leave anything behind. • 请别遗忘您的东西。 • 50、Don't worry. • 别担心。
主管 秘书
领班
Supervisor Secretary
Shift leader/ Captain
中餐厅 西餐厅
健身房 桌球室
Chinese restaurant Western restaurant
Gymnasium Snooker & BilliardBiblioteka 网球场宴会厅 大堂吧
Tennis court
Front office department
Food and Beverage department Financial department Executive department Recreation department Sales department Purchase department Housekeeping department Human resource department Engineering department Security department
《饭店服务英语》课件——模块一 礼宾服务
steps forward and opens the door of the car for the guest) D: Good afternoon, sir, Welcome to Friendship Hotel. G: Good afternoon. Thank you. D: Do you have any luggage? G: Oh ,yes, in the trunk. Two suitcase.
Check out
II. Lead-in Activities
Can you give the answers to them ?
1. Will you be a repeat guest of a hotel whose front cashier has served you in a rude manner this time?
D: Hello, madam. Here is the car, please mind your baby’s head.
G: Thank you. I am so glad you can help us. See you..
D: See you, madam. Nice trip.
Check out
Hotel
《饭店 英语》 English
模块一
Concierge Service 礼宾服务
教学目标
• 知识目标:了解迎客送客的方式 • 技能目标:掌握为客人运送行李服务及引领服务 • 情感目标:体会饭店实际服务工作的重要性热爱自己的职
饭店实用英语课件part5.ppt
gymnasium
n. 健身房
apparatus
chest-expander n. 扩胸器
billiards
sauna
n. 桑拿
massage
recommend
v. 推荐
shunt
dissipate
n. 驱散
decongest
internal
a. 内部的
organ
stimulate
v. 刺激，激励 circulation
拉力器械 跑步机 固定自行车 杠铃 哑铃 常驻教练 蒸气浴 有……的效果 搓澡工 时而，不时 目前
乐意帮助某人, 听某人使唤
Step 3
Useful Sentences
1. Asking about services
2. Telling the guest about services
Step 4
go gray 变灰白
keep the same style 保持原来的发型
have a cold wave 冷烫 to one’s liking
让某人称心
neagiglwvhairtneish
指甲蛋油白 every other day
每个一天
Step 3
Useful Sentences
1. Asking about or demanding services
Part 5 Other Departments
30
At the Beauty Center
31 Recreation and Fitness Center
32
Business Center
Chapter 30 At the Beauty Center
与酒店的英语单词
与酒店的英语单词与酒店有关的英语单词酒店大家都不陌生，酒店是人们外出常入住的地方，下面为大家介绍一些与酒店有关的英语单词，希望大家喜欢。
1).restaurant n.餐馆，餐厅I’ve heard that restaurant engaged an authentic Sichuan chief to serve authentic Sichuan-flavor dishes to customers 我听说那家餐馆聘请了位正宗川菜厨师，为顾客提供正宗川味菜肴。
2).,cafeteria n.自助餐厅，自助食堂We can have delicious roast duck in this cafeteria.我们可以在这家自助餐厅吃到美味的烤鸭。
3).cafe n.咖啡馆，小餐馆Let's meet at the cafe next to my house.我们在我家隔壁的那家咖啡馆见面吧。
4).caff n.小餐馆The caff caught fire last night and two waiters were killed那个小餐馆昨天晚上着火了，有两个服务员被烧死了。
5).bakery n.面包店The bread is sold at half price in this bakery after six o'clock 这家面包店6点之后，所有的面包都以半价出售。
6).grillroom n.烧烤屋We walked along the street till its end but we didn't find a rillroom我们沿着这条街走到了尽头，但是仍然没有找到一个烧烤屋。
7).cold drinks shop 冷饮店The refrigerator in this cold drinks shop didn't work this morning今天上午，这家冷饮店的冰箱坏了。
饭店英语答案5
Unit FiveExercisesWord studyI. Match the word or phrase on the left with the statement on the right.1.switchboard an official recorded or written record of something52.extension a short official note to another person in the samecompany or organization 6rmation directory something that is done to make sure that earlieractions have been successful or effective 44.follow-up a piece of equipment for connecting anddisconnecting telephone calls 15.log book a collection of information kept at the Front Deskfor Front Desk agents to use in responding toguest requests 36.memo one of many telephone lines in a hotel which allhave different numbers 2StructuresI. Fill in the spaces in the following sentences with the appropriate word or phrase from the texts.1.Because hotels operate twenty-four hours a day, many jobs are scheduled on a morning,evening, or night-shift basis.2.Before beginning their shifts, Front Desk agents should check the log book for ongoingactivities or possible problems.3.The Front Desk informs the housekeeping when a guest has checked out, so that the roomcan be prepared for the next guest.4.Housekeeping notifies the Front Desk when a room is clean and ready for occupancy.5.Prompt handling of mail and messages is very important to registered guests.6.They should respond courteously when helping guests with their local and long-distancetelephone calls.7.In most hotels, guest mail is stamped with the time of arrival and is held in the appropriateslot in the mail-and-message rack at the Front Desk.8.Front Office employees communicate among themselves by using a Front Office log book.II. Cloze:install, wake-up，scheduled, answers, automatic, unauthorized, status, restocking,accounting, discrepanciesOften, hotels install telephone systems with sophisticated（复杂，高级）features for reasons other than just cost effectiveness. Examples of these features include automatic call dispensing(分配) systems, telephone/room status systems and call detection（监测）equipment.In many cases, automatic call dispensing is limited to wake-up services. The operator enters the room number and time for each wake-up call into the computer. At the scheduled time, a telephone call is automatically placed to the guest’s room. Once the guest answers the call, the computer may activate a synthesized voice that reports the current time, temperature, and weather conditions. Another variation on automatic call dispensing allows the hotel to call rooms in case of an emergency or to call all guests with a specific group to remind them of a meeting.Telephone/room status systems can assist with room management and prohibit the unauthorized use of telephones in vacant rooms. Housekeeping or room service employees can use guestroom telephones to enter data concerning room service charges (for example, what was consumed from an in-door bar), maintenance information, or current room status information. These features lower payroll costs and help ensure a more efficient in-room bar restocking system.Call dete ction equipment works with the hotel’s telephone equipment and call accounting systems. Call detection equipment can pinpoint the exact moment a telephone call is connected. This helps improve billing accuracy and reduces guest account discrepancies since only answered calls will be billed.Guided Writing and TranslationI. Rewrite each of the following sentences in several simple sentences:1.The Front Office log book is also important to management. It helps them understand theactivity of the Front Desk. It records any ongoing issues and how they were handled.2.The larger establishment will be in greater need for more outgoing lines and internalextensions. This necessitates a telephone switchboard.3. A guest wishes to send a telegram over the telephone. He should do it via the hotel operator.The operator can record the charges. The charges cannot be recorded by the meter.4.The use of this type of switchboard helps to relieve the pressure on the hotel telephoneoperator and speeds up telephone calls. Most of the time the hotel operator needs only be connected with incoming calls.5.Before beginning their shift, Front Office agents should review and initiate the log book. Theyshould note any current activities, situations or potential problems. Some situations may require follow-up.6.Other departments should know all the information concerning reservation. To make themknow the information is the responsibility of the Front Office.7.This list has remarks and requests of the guests. The list gets the department staff prepared fortheir service.8.Some guests are remaining in residence. The Front Office often completes a list of thoseguests. This list will is helpful to the housekeeping.9.The Front Office staff are in any case looked upon as the experts in communication. Thenecessary communication equipment is usually situated there.10.The switchboard operator is not well trained and polite. The well-run hotel with a charmingand efficient Front Office staff may not appear so to the outside world.II. Translate the following into Chinese:交接班之前，前厅领班和服务员应该查看一下工作日志，并开始作当班记录，了解当班的各种活动和需要跟踪服务的事项或者是存在的问题，也要了解已经采取了哪些措施。
酒店英语餐饮
餐厅常用English for Restaurant餐厅用语1.I’m sorry to have kept you waiting.对不起，让您久等了。
2.Enjoy your breakfast,sir.请享用您的早餐，先生。
3.Here is the menu.给您菜谱。
4.What do you prefer,tea or coffee?您喜欢什么，茶还是咖啡？5.Have a nice evening!祝您晚上愉快！6.Welcome to our WesternRestaurant.欢迎来我们西餐厅。
7.We’re glad to have you here.我们很高兴您来这儿。
8.I’m always at your service,sir(madam)随时为您效劳，先生（小姐）9.I’m sorry to trouble you.对不起，打扰您了。
10.I’m sorry to have taken so much ofyour time.对不起，占用您太多时间了。
11.Follow me please.请跟我来。
12.Please go straight ahead.请一直往前走。
13.Please turn right/left.请向右转/左转。
14.I’m sorry,I’m afraid we don’thave…对不起，我们没有。
（客人点的东西）15.Please take your time,there’s nohurry.请慢慢来，别着急。
16.Thank you for telling us,madam/sir,I’ll inform my manager aboutit.Please accept our apology.谢谢您告诉我们，小姐/先生。
我会向经理报告这件事，请接受我们的道歉。
17.I will be with you in a moment.我一会儿就来。
饭店介绍英语范文
饭店介绍英语范文一、英语作文引见饭店My restaurant is called…We have the excellent cooks to provide you with extremely delicious food.Our style is Chinese food. We also have the outstanding service.We graruntee you will enjoy your meal very much in our restaurant.Customers who come on Tuesday will have the half price. Welcome to our restaurant!。
二、英语作文80词引见本人喜爱的饭店1 Perhaps you thought the sports was unimportant you is that wrong。
Now,more and more many people realized its importance。
More and more manypeople start to exercise, they jog every day, the swimming, the ropeskipping。
Makes the physical training to be allowed tostrengthen the physique, lets our body be healthier。
We may make gymnastics, the early morning run, or goes to in the riverin the summer to swim。
The time, we have steadily been able to changehealthily。
Now the student pressure very is big, they need to seek somewayrelief pressures。
(新)陕旅版英语五年级上册Unit 5 知识清单
Unit 5CanYouTellMetheWaytotheSupermarket?一、核心词汇1. 名词way路线supermarket超市2. 方位介词beside在……旁边behind在……后面between在……之间3. 介词along沿着;顺着4. 短语Children’sPark儿童公园takeabus乘公共汽车getoff 下(车、马等)ontheleft 在左边getto到达;抵达二、拓展词汇1. 名词school学校bookstore书店park公园cinema电影院restaurant饭店zoo 动物园2. 方位介词on在……上面infrontof在……前面near接近;靠近under在……下面nextto紧挨着……over在……上面below在……下面in在……里面above 在……上面三、核心句型1.Isthereasupermarketnearhere?这附近有超市吗?解读:该句是therebe句型的一般疑问句。
therebe句型的一般疑问句只需把be动词移到句首,首字母大写,再将句尾的句号变成问号即可。
如果肯定句中有some,要将some变成any。
肯定回答是“Yes,there+be动词.”,否定回答是“No,there+be动词+not.”。
举一反三:— Arethereanypearsinthebasket?篮子里有梨吗?— No,therearen't. 不,没有。
2.Canyoutellmethewaytothesupermarket,then?那么,你能告诉我去超市的路吗?解读:该句是一个常用的问路用语,用于婉转地询问别人如何去某地。
thewayto表示“去……的路”。
举一反三:Canyoutellmethewaytothehotel?你能告诉我去宾馆的路吗?3.HowcanwegettotheChildren'sPark?我们怎样才能到达儿童公园呢?解读:这是用来问路的句型,与“Canyoutellmethewayto …? ”意思相近,但是前者侧重询问如何到达目的地;后者侧重询问路线。
饭店英语词汇——S
Unit 11. welcome ['welkəm] 欢迎welcome to- - -欢迎来到2. baggage ['bæɡidʒ] 行李（luggage ['lʌɡidʒ]）a piece of baggage/luggage 一件行李3. This way, please. 这边请。
4. sightseeing ['sait,si:ɪŋ]观光（名词）sightsee ['saitsi:] 观光（动词）sight [sait] 景色，风景(名词) sightseer ['saɪt,si:ə] n.观光客;游客guide导游5. introduce [,ɪntrə'dju:s] 介绍（动词）introduction [,ɪntrə'dʌkʃən] 介绍（名词）introduce to - -- introduction of - - -6. manager 经理director [di'rektə] 总监CEO 首席执行官7. international [,ɪntə'næʃənəl] 国际的internal [in'tə:nəl]国内的，内部的nation 国家（country）8. beverage ['bevəridʒ] 饮料food and beverage 餐饮9. business card 名片Here/This is my business card. 这是我的名片。
10. madam ['mædəm] n.女士, 小姐, 夫人, 太太sir 先生Lady ['leidi] n.女士, 夫人, 小姐gentleman ['dʒentlmən] n.绅士, 君子Ladies and gentlemen, it is time to - - -11. reserve [ri'zə:v] vt. 保留，预定（book）reservation [rezə'veiʃən] n. 保留的座位[房间]等; 预订12. window seat 临窗的座位13. next to靠近- - -，在- - 旁边14. party party ['pɑ:ti] n.社交聚会, 一方, 当事人, 一行人Wedding party 婚宴15. restaurant ['restərənt] 餐馆，餐厅The Chinese Restaurant中餐厅The Western Restaurant西餐厅16. understanding understanding [,ʌndə'stændiŋ] n.了解; 相互理解, 谅解;17. dinner ['dinə] n.正餐, 主餐have dinner 吃饭18. taxi ['tæksi] n.出租汽车(cab [kæb])take a taxi/cab 乘坐出租车call a taxi/cab 叫出租车19. journey ['dʒə:ni] n.旅行; 行程(trip)20. Please, come again. 欢迎下次光临。
饭店英语
Room Reservation1、Good evening. Peace Hotel. Reservation. May I help you? /What can I do for you?/Can I help you?晚上好，这里是和平饭店预订处。
需要帮忙吗？2、Is there anything that I can do for you? 能为您做点什么？3、What kind of room would you like? We have single rooms,double rooms, suites, deluxe suites and a Presidential suites.您相助什么样的房间？我们饭店设有单人间、双人间、套间、豪华套房以及总统套房。
4、Do you want a single room or double room? 您想要单人间还是双人间？5、Would you like twin beds or a double? 您想要单人床还是双人床？6、I’d like to reserve/book a room in you hotel.我想在你的饭店预订一间房间！7、I’d like to make a reservation for a suite with both shower andbath.我想预定一间既带淋浴又带浴缸的套房。
8、I’d like a room with a view.我想要一间能看风景的房间。
9、We have nice rooms overlooking the sea.我们有临海的房间。
10、\We have rooms facing south.我们的房间是朝阳的。
11、Would you like a room with bath or shower?您要带浴缸还是淋浴的房间/12、Are you with a company？是团队吗/13、How many people are there in you party？你们共有多少人？14、How long do you intend to stay? 你们准备住多久？15、For how long? 住多久？16、For what days, please?/When do you need the room?请问都是那几天？/您什么时候需要客房/17、It’s for three nights, May 10thto12th.预定三个晚上，从5月10号至12号。
饭店英语参考答案
• IV. 1. I’d like to make a call to my parents in Hong Kong. Can you put me through? 2. At what time would you like us to call you tomorrow morning? 3. We have a computer wake-up service. Please dial 9 first and then the time. There must be five digits. 4. Could you tell me the called party’s full name and telephone number? 5. I’m afraid the line is engaged. 6. I’m afraid you dialed the wrong number. 7. What’s the discount hours for long distance call? 8. Would you like a person-to-person call or a station-tostation call? 9. Just a moment, please. I’ll put you through. 10. I’m sorry, we don’t handle international collect calls.
• Classroom Activity II --- I’d like to speak to Mr. Baker in Room 201. --- I’m sorry. I can’t hear you. It’s not clear, could you speak louder? --- I’d like to speak to Mr. Baker in Room 201. --- I’m sorry. I can’t hear you. Could you please speak close to the receiver? --- I’d like to speak to Mr. Baker in Room 201. --- Oh, yes. I’ll put you through immediately.
饭店英语怎么说
饭店英语怎么说在饭店开门的这段期间，它已经背下了不少的英语单词。
下面是店铺给大家整理的饭店英语怎么说，供大家参阅!饭店英语怎么说英 [ˈrestrɒnt] 美 [ˈrestrɑnt]restaurantn. 饭店; 餐馆; 饭馆; 菜馆;变形复数: restaurants饭店的英语例句1. The restaurant is upstairs and consists of a large, open room.饭店在楼上，有一个宽敞的开间。
2. The guide book contains a short write-up of each hotel.指南上有对每个饭店的简评。
3. In summer this hotel is a hugely popular venue for wedding receptions.夏天时这家饭店是个非常受欢迎的婚宴举办地。
4. Chefs at the St James Court restaurant have cooked for the Queen.圣詹姆斯皇家饭店的厨师们曾经为女王烹制菜肴。
5. He was last seen striding maniacally to the hotel reception.最后一次看见他的时候，他正发疯般地大跨步走向饭店的前台。
6. The dining room has lakeside views and offers excellent cuisine.在那家饭店用餐能欣赏到湖边景色，而且那里饭菜也是美味佳肴。
7. Do book ahead as the restaurant is very popular.该饭店非常受欢迎，请务必提前预订。
8. Motel owners and restaurant managers copped it for neglecting their clients.汽车旅馆老板和饭店经理因为冷落顾客而受到责骂。
饭店英语
Chapter One Reception DeskReception DeskReception Desk, also called Front Desk, is the main part of the restaurant. It is the place where the guests check in and out.The basic skills receptionists must grasp are the following:1. Greeting the guest2. Asking the guest to do things3. Telling the guest where their room is Reception Desk1.Welcome the new comersThe terms1. Reservation2. a ( standard, superior or deluxe) single; a twin3. registration card4. key card5. faxed conformation6.formality(手续)7. payment by cash; by credit card; with traveler’s checks; by VISA8. arrival date departure date 9. Reception Manager 10.Reception Superior11. Senior Receptionist/shift leader 12. ReceptionistSituational Conversation IMr.Yo shimuri: Hello. I’m Mr.Yoshimuri.i’ve just arrived from Osaka .Receptionist: Good morning, sir. Do you have a reservation, please?Mr.Yoshimuri: Yes, I made a reservation from Japan.Receptionist: Could you tell me your name please, sir ?Mr.Yoshimuri: Yoshimuri.Receptionist: Could you spell that please, sir?Mr.Yoshimuri: yes. It’s Y-O-S-H-I-M-U-R-I. Yoshimuri.Receptionist: Thank you,Mr.Yoshimuri. yes, we have your reservation. You’ve reserved a single deluxe room with sea view, haven’t you?Mr.Yos himuri: Yes, that’s right.Receptionist: How long will you be staying, Mr.Yoshimuri ?Mr.Yoshimuri: For four nights.Receptionist: I see. Thank you, And how will you be paying, please?Mr.Yoshimuri: By Visa. Is that OK?Receptionist: Yes, that’s fine. Plea se fill in this registration card, while I prepare your key card .Mr.Yoshimuri: Yes, certainly.Situational Conversation IMr. Yoshimuri: There you are .Receptionist: Thank you, Mr. Yoshimuri. You’ll be in room 401 on the fourth floor. Here’s your key.Mr. Yoshimuri: ThanksReceptionist: And this is your key card. Please don’t forget to carry it at all times as proof that you are staying here. If you need to change money, they’ll need to see it .Mr. Yoshimuri: OK.Receptionist: Would you like a porter?Mr Yoshimuri: Yes , please .Situational Conversation IIReceptionist: Good afternoon, Mr Banks. It’s nice to have you staying with us again.Mr Banks: Thank you. It’s nice to be back in Hong Kong, even if I am onlystaying two days.Receptionist: How was your flight from Los Angeles ?Mr Banks: Fine, but I could do with a rest.Receptionist: Well, there are just a couple of formalities. How would you like to pay, Mr.Banks？Mr Banks: With US dollar traveler’s cheques , I think.Receptionist: Fine, now, could you please fill in this registration card?Mr Banks: Sure, no problemMr. Banks: Here you go.Receptionist: Thank you, Mr. Banks. You’re in room 1212 on the twelfth floor, your usual room. This is your key and here’s your key card.Mr. Banks: Thank you.Receptionist: Please remember to carry your key card at all times. You’ll need it if you want to change money or charge food and drinks to your room.Mr. Banks: Sure .Receptionist: Do you need a porter, Mr. Banks?Mr. Banks: No, that won’t be necessary. I only have this bag.Receptionist: Have a good rest, Mr. Banks.Mr. Banks: thanks very much.Situational Conversation IIIMrs Yuan: Good evening. My name is Yuan. I’ve just arrived from Singapore.My office made a reservation.Receptionist: Welcome to Hong Kong, Mrs. Yuan.Mrs Yuan: Thank you.Receptionist: Now let me see …Mm. I’m afraid there seems to have been a mistake. Are you traveling with your family?Mrs Yuan: No, I’m here on business.Receptionist: I see, so you don’t require a family suite, do you?Mrs Yuan: No, of course not. My secretary booked a deluxe single.Receptionist: I see. well, I really must apologies for the mistake. Do you have a onfirmation of your reservation?Mrs Yuan: Yes, just one moment. Yes, here it is –“one deluxe single room”, forone week.That’s until the 13th.Receptionist: Mm, yes. I see. Well, could you please complete this registrationcard whileI find out if there are any deluxe single rooms still available?Mrs Yuan: Very well, but this really is not my fault…Mrs. Yuan: ThereReceptionist: Thank you, Mrs. Yuan. I’ve checked the reservation situation and we do have a deluxe single room available.Mrs Yuan: goodReceptionist: Your room’s on the third floor, room 315. Here’s your key and key card. Mrs Yuan: thank you.Receptionist: Oh, by the way, Mrs. Yuan, please keep the key card with you at all times.You will need to show it from time to time.Mrs Yuan: OkReceptionist: Do you need a porter, Mrs. Yuan?Mrs Yuan: Yes, please. I’ve got all this baggage.2.Fill in the REGISTRATION or REGISTRATION CARDREGISTRATIONMr/ Mrs/ Miss _________ ____________ _____________Surname(姓) First name（名）Initials（姓名的首字母）Arrival Date ______________ Time _____________Department Date __________________________________From __________________ to _______________________Passport no.______________________________________Nationality ___________________Home Address ________________________________________Date of Birth ____________________No. of persons ____________Form of Payment Cash/ Credit Card/ TC/ Company CCGuest Signature ________________________Chapter Two Reservation DeskSituational conversation IReservations: Good morning. Royal Thai Hotel . Reservations.Caller: Good morning. I’d like to reserve a room next Tuesday. That’s the 14th of March. Reservations: Certainly, sir. How many nights will you need the room?Caller: Three nights. I’m booking the room on behalf of a business client who is arriving in Bangkok on Tuesday.Reservations: I see .What type of room does your client need ?Caller: A twinReservations: Is that a superior twin or a deluxe twin?Caller: What’s the difference i n price?Reservations: The superior twin is 2700 baht a night and the deluxe twin is 3400 baht a night . Both include buffet breakfast.Caller: I think I’ll take the deluxe twin, please.Situational conversation IIReservations: Good morning. Royal Thai Hotel . Reservations.Caller: Good morning. I’d like to reserve a room next Tuesday. That’s the 14th of March. Reservations: Certainly, sir. How many nights will you need the room?Caller: Three nights. I’m booking the room on behalf of a business client who is arriving in Bangkok on Tuesday.Reservations: I see. What type of room does your client need?Caller: A twinReservations: Is that a superior twin or a deluxe twin?Caller: What’s the difference in price?Reservations: The superior twin is 2700 baht a night and the deluxe twin is 3400 baht a night. Both include buffet breakfast.Caller: I think I’ll take the deluxe twin, please.Reservations: May I have your name, please?Caller: Sure. My name’s Goldfeld, Tony Goldfeld.Reservations: Could you spell that please, sir?Caller: G-O-L-D-F-E-L-D . Goldfeld , initial AReservations: And may I have the name of the guest, please?Caller: Mm, It’s Elizabeth Beaulieu-that’s B-E-A-U-L-I-E-U.Beaulieu. Reservations: Thank you, sir. And may I have your telephone number, sir?Caller: Sure .It’s 324-8901Reservations: Thank you. Let me just confirm the details of your reservation, sir. You have reserved a deluxe twin at 3400 baht a night for three nights from Tuesday for Ms Elizabeth Beaulieu. That price includes buffet breakfast , but does not include 10% government tax. Your telephone number is 324-8901 .Is that correct?Caller: Yes, that’s correct.Reservations: Thank you for your reservation , Mr Goldfeld.Caller: Thank you, goodbye.Reservations: goodbye, Mr Goldfeld.Situational conversation IIReservations: Good afternoon. Kyoto Plaza Hotel. Reservations. Can I help you ? Caller: Good afternoon. I ’d like to make a reservation, please.Reservations: Certainly, sir. When would you like the room?Caller: From the morning of Friday the twenty-third for five nights, please. Reservations: How many people is that for, sir?Caller: Just me, I’ll be arriving in Kyoto from Sapporo on Friday morning .Situational conversation IIReservations: What type of room do you require , sir ?Caller: A single, please.Reservations: Would you prefer a deluxe or standard room ,sir?Caller: What’s the difference in price?Reservations: The deluxe room costs 23,000 yen per night ,and the standard room costs 18,000 yen per night ,including taxCaller: I’ll take the standard room, I thinkSituational conversation IIReservations: Good afternoon. Kyoto Plaza Hotel. Reservations. Can I help you ? Caller: Good afternoon. I ’d like to make a reservation, please.Reservations: Certainly, sir. When would you like the room?Caller: From the morning of Friday the twenty-third for five nights, please. Reservations: How many people is that for, sir?Caller: Just me, I’ll be arriving in Kyoto from Sapporo on Friday morning . Reservations: What type of room do you require , sir ?Caller: A single, please.Reservations: Would you prefer a deluxe or standard room ,sir?Caller: What’s the difference in price?Reservations: The deluxe room costs 23,000 yen per night ,and the standard room costs 18,000 yen per night ,including taxCaller: I’ll take the standard room , I thinkReservations: Can you tell me your name, please?Caller: yes, my name is Peter Chandaraga.Reservations: I ’m sorry, sir. Could you repeat your name , please?Caller: Yes, it’s Peter ChandaragaReservations: Is that C-H-A-N-D-A-R-A-G-ACaller: Yes, that’s rightReservations: Can I just confirm those details then . Mr Chandaraga ? You require a standard single room form Friday the twenty-third to Tuesday the twenty-seventh inclusive . The cost is 18,000 yen per night . including tax.Caller: Yes , that’s correct.Reservations: Thank you very much, sir. I have made the reservation for you .Caller: Thank you. See you on Friday morning . What time can I check in? Reservations: Any time from 11:00 in the morning, sirCaller: Oh that’s fine. Thank you for your help.Reservations: Thank you, Mr Chandaraga. GoodbyeCaller: Goodbye.Situational conversation IIIReservations: Garden Hotel Reservations. How can I help you ?Guest: Oh, er, is this the Garden Hotel?Reservations: Yes . Can I help you?Guest: Oh, I ’m just phoning to find out a little about your hotel. I ’mcurrently at the Palm Sands, and, to tell you the truth, I ’m not very happy with the hotel.Reservations: I ’m sorry to hear th at, sir. What would you like to know ?Guest: Well, for a start, where exactly is the hotel? Is it on Hong KongIsland ?Reservations: No, it’s in the centre of Kowloon, a little to the west of theold Kai Tak Airport. In fact, it’s in an excellent location because it’svery central and very convenient for shopping. And it’s only about10 minutes by taxi from the commercial centre of Tsim Sha Tsui .Guest: I see, thank you very much.Situational Conversation IV (Location)Reservations: Good morning, Jade Palace Hotel. How may I help you ?Guest: Good morning. I’ve just arrived in Hong Kong, and I have anappointment to see your Front Office Manager at midday on Monday. Reservations: YesGuest: But I ’m afraid I don’t know exactly where the hotel is .Reservations: I see. Well, the Jade Palace Hotel is on Hong KongIsland, in the centre of the business district. Central, directlyopposite Tsim Sha Tsui, and about 5 minutes on foot from theStar Ferry .Guest: Ah, so it’s right in the centre. Thank you very much, I …The Map of Hongkong’s HotelSituational conversation V (location)Reservations: Good afternoon, Park Royal Hotel.Reservations. Can I help you?Guest: Yes, I hope so. I need to know whereaboutsthe hotel is. I’ve got to make a delivery laterthis afternoon. Can you tell me roughly wherethe hotel is ?Reservations: Yes, certainly, sir. We are in the New Territories to the north of the Lion Rock, in Shatin.Guest: Thanks. How long does it take to get to the hotel form Kowloon? Reservations: Not very long at all- it’s about a 20minute train ride on the KCR .Guest: Thanks very much.Hotel’s FacilitiesSituational conversation VIReservations: Garden Hotel. Reservations. Can I help you?Guest: Yes, I ’m thinking about staying at the Garden when I ’m next in Hong Kong .Could you tell me something about the facilities?Reservations: Certainly, sir. There’s a full range of top-class restaurants and bars, of course.Guest: Ugh huh.Reservations: And a night club.Guest: Yes, well, I won’t be there on holiday, I’m afraid, It’ll be work. Reservations: I see, well, you’ll certainly be interested in our business centre then ,sir.Guest: Do you have conference facilities?Reservations: No, we don’t, I ’afraid, sir, but there are many conference sites very close to the hotel.Guest: Mm. What about a health centre, Is there a multi-gym?Reservations: Oh yes, sir, we have a comprehensive health centre with sauna.Guest: Good. I presume you have a swimming pool?Reservations: Er…no, I ’m afraid there’s no swimming pool yet, sir. It’s being built at the moment .Guest: I see. Well, I think that’s about it. Thanks very much for the in formation. I ’be in touch.Situational conversation VIIReservations: Jada Palace Hotel. Reservations. How can I help you?Guest: Hello. Could you give me some information about the facilities your hotel can offer,please?Reservations: Of course, madam. Is it for business or pleasure?Guest: Pleasure.Reservations: I see. Well, we have extensive fitness and beauty facilities, including a health centre and sauna and a beauty salon. There is also a full-sizeswimming pool, and tennis and squash courts as well.Guest: I see, well, I ’m not really a health fanatic. What types of restaurant are there? Reservations: We have Japanese, Italian, French and Thai restaurants, as well as Chinese, of course. there is also a coffee shop and a number of bars , including aGerman beer cellar.Guest: OK. What about disabled facilities? You see, my husband’s in a wheelchair.Reservations: Er, what do you mean?Guest: Well, do you have ramps as well as stairs? In some hotels, my husband has real problems.Reservations: Mm. yes, I understand, madam, but I ’m afraid there are no special facilities for disabled guests.Guest: Oh, I see. Well, it is quite important to us … Look, I ’ll have a think about it and ring you back .Reservations: Certainly madam. Thank you for calling.Chapter 3 Guest ServicesGuest Services Section is one of the main parts of the front hall, which consists of the guest service staff. It is the common phenomenon in modern hotels.The basic skills for the staff:1. Showing guests around their room2. Helping guests get around the hotel3.Offering advice about what guests can do and see1. Showing guests around their roomBellboy: Is this your first visit to Hong Kong, Mr. Clark?Guest: Yes …Bellboy: Here we are, sir. Room 208. This is you room, sir. Shall I open the blinds, sir? Guest: Yes, please.Bellboy: I’ll put your suitcase here on the suitcase stand, sir.Guest: Thank you.Bellboy: There is a documentation folder on the table containing a room service menu and information about other hotel se rvices. There’s also some hotel stationery inside , and “what’s on ” guide to Hong Kong.Guest: Mm. Thank you.Bellboy: Over here is the bed –head console. It has three buttons. The one on the left is to control the TV, the one in the middle is for the radio, and the one on the right is for the lights .Guest: I see, Is there a fridge?Bellboy: Yes, there’s a small fridge under the minibar which is next to the TV.Guest: Thanks.Bellboy: In the bathroom over the sink there’s a shaver point, and on the side of the door there’s a bottle opener.Guest: Thank you , That’s most helpfulBellboy: You’re welcome , sir , GoodbyeGuest: Goodbye2. Helping guests get around the hotelGuest: Excuse me, could you tell me where the Coffee Shop is, please?GR Officer: Certainly, sir. Go straight across the lobby and the coffee shop is next to the lift on the left. You can’t miss it .Guest: Thank you. What about the restaurant? Where’s that?GR Officer: The Skylight Restaurant, sir ?Guest: Yes .GR Officer: Ah, the Skyli ght Restaurant’s on the third floor. Turn left out of the lift and it’s at the end of the corridorGuest: Thank you very much.GR Officer: You’re welcome, sir.2. Helping guests get around the hotelGuest: Excuse me .GR Officer: Yes, madam. Can I help you?Guest: Yes. Can you tell me how to get to the Health Centre, please?GR Officer: Of course, madam. Take the lift to the third floor. Go straight ahead out of the lift and the Health Centre’s on your right.Guest: Thank you, and can you tell me where the Beauty Salon is,please?GR Officer: Yes. The Beauty Salon’s on the second floor. Turn left out of the lift and it’s at the end of the corridor.Guest: Thank youG R Officer: You’re welcome, madam2. Helping guests get around the hotelConversation OneGuest: Excuse me .GR Officer: Yes, sir? Can I help you?Guest: yes, where’s the Tour Desk, please? I know it’s in the lobby somewhere, but I can’t find it.GR Officer: The Tour Desk, sir ? It’s just over there next to the stair, sir.Guest: Ah, thank you, I didn’t see it there.GR Officer: You’re welcome, sir.Conversation TwoGR Officer: Good morning , Mr Matin .How are you this morning ?Guest: Fine, thanksGR Officer: Do you have anything planned for today?Guest: Nothing particular .Can you recommend something?GR Officer: Certainly , sir , What do you like doing?Guest: Well , I like shopping . I also like trying new food.GR Officer: In that case , I’m sure you’d enjoy the Landmark . It’s a great place for shopping.Guest: Ugh Huh…GR Officer: Do you like visiting places of historical interest?Guest: Mm. Sometimes. What sort of places?GR Officer: Well, you could go to the Museum of Teaware, Which is in Hong Kong Park.I’m sure you’d enjoy it. It’s very peaceful and it’s not that far from theLandmark.G uest: Mm, it’s an idea.GR Officer: Or, if you want a really quiet day, why don’t you go to the beach? You could take the ferry to one of the outlying islands.Guest: No, I really don’t like sitting on the beach. I want to actually do something.Maybe the Landmark for some shopping and then Hong Kong Park and the Museum of Teaware. What about in the evening ?GR Officer: Well, if you like eating, sir, there are some good small restaurants around Lan Kwai Fong.Guest: OK, Lan Kwai Fong. That sounds fine. Tell me, is the Landmark far from here? GR Officer: Not Particularly. About a 15 minute taxi ride from the hotel.Guest: I see. Thanks very much. You’ve been most helpful.GR Officer: You’re welcome, sir, Have a pleasant day.Chapter Four Telephone DeskUsi ng “ telephone language”Telephonist: Pacific Oriental Hotel. Can I help you?Caller: Yes, can you put me through to one of your guests, please?Telephonist: Certainly, sir. What is the guest’s name, please?Caller: Anthony GibsonTelephonist: And could you tell me his room number, please?Caller: Room 1516, I think. He arrived yesterday from Rome .Telephonist: Ah, yes. Could you wait a moment while I put you through?... Telephonist: You’re through , sirCaller: Thanks… Tony, is that you?Using “ telephone language”Telephonist: Pacific Oriental Hotel. Can I help you?Caller: Yes, can you put me through to Mr Stephen Patterson in room 1208? Telephonist: Certainly, sir. Could you wait a moment while I put you through?. Telephonist: Hello, sir. I’m afraid there’s no response. Would you like to leave a message for him?Caller: Thank you. Yes, could you tell him that Dr Wang rang? My number is 26986175 Telephonist: Dr Wang .26986175. I’ll pass your message to Mr Patterson, sir, Thank you very much.Using “ telephone language”Telephonist: Pacific Oriental Hotel. Can I help you?Caller: Yes, can you put me through to one of your guests, please?Telephonist: Certainly, madam. What is the guest’s name , please?Caller: Janet Smith. She’s in room 405Telephonist: T hank you …Telephonist: Hello, madam. I ’m afraid there’s no response. Would you like to give me your telephone number so she can ring you back?Caller: Yes, please. Could you tell her that Mrs. Hamzah rang? That’s H-A-M-Z-A-H .From the Islamic University in Kuala Lumpur. She has my number.Telephonist: Thank you, Mrs. Hamzah. I’ll pass your message to Ms Smith.Thank you.Using “ telephone language”Telephonist: Parkside Hotel. Can I help you?Caller: Could I speak to Mr. Chen in your Maintenance Section, please? Telephonist: Who shall I say is calling, please?Caller: Mr. Singh. That’s S-I-N-G-H. It’s about the rewiring of the alarm. Telephonist: Could you hold on for one minute, please, Mr. Singh? I’ll putyou through.Caller: Thank you…Telephonist: Hello, Mr. Singh? I ’m afraid Mr. Chen is in a meeting at themoment. Can I take a message, please?Caller: Yes, could you ask him to ring me back as soon as possible?Telephonist: Of course, Mr. Singh. Could you give me your number, please?Caller: It’s 2360215Telephonist: 2360215. Thank you. Mr. Singh. I’ll ask Mr. Chen to return your.call when he comes in.Caller: Thank you. Goodbye.Telephonist: Goodbye. Mr. SinghUsing “ telephone language”Telephonist: Parkside Hotel. Can I help you ?Caller: Yes. Can you put me through to Mrs. Liu, please?Telephonist: Is she a guest at the hotel, sir?Caller: Yes.Telephonist: Can you tell me her room number, please?Caller: Mm. I think she’s in room 213.Telephonist: Ah, yes, Mrs. Liu. Just o ne moment, please…Caller: Hello, sir. I ’m afraid there’s no response. Would you like to leave a message for her ?Telephonist: Yes, please. Just tell her I ’m going to call by this evening at about 9:30. Caller: Can I have your name, please, sir?Telepho nist: Yes. It’s Faulkuer, Peter Faulkner. F-A-U-L-K-N-E-RCaller: Would you like to give me your telephone number so she can ring you back if necessary?Telephonist: Yes. Good idea. My number is 26992456Caller: 26992456. Thank you, sir. I’ll make sure she gets the message.Telephonist: Thank you very much, Goodbye.Caller: Goodbye sir.Confirming a BookingTelephonist: South Bay Hotel. Can I help you?Caller: Yes. I’d like to book a table at the Harbour View Restaurant.Telephonist: Certainly, sir. When would you like the booking, and for howmany people?Caller: It’s for four people on Tuesday the Twelfth.Telephonist: Tuesday the twelfth for four people? Certainly, sir. What’s your name, please?Caller: SzetoTelephonist: Mr. Szeto. Thank you, sir. And what time is it for, Mr. Szeto?Caller: At 9 o’clockTelephonist: So that’s a table for at nine o’clock on Tuesday the twelfth inthe name of SzetoCaller: Yes, that’s correct.Telephonist: Thank you very much, Mr. SzetoCaller: Thank you, Good bye.Telephonist: Goodbye.Confirming a BookingTelephonist: South Bay Hotel. Can I help you?Caller: Yes. Could I make a booking at the Harbour View Restaurant?Telephonist: Certainly, madam. How many people is it for, and when will you be coming ?Caller: It’s for myself and my husband – on Friday the twenty – third .Telephonist: So that’s two people on Friday the twenty- third? In what name, please? Caller: LiangTelephonist: Mrs. Liang. Thank you. madam. And what time is it for, Mrs. Liang? Caller: 7:30Telephonist: Let me just confirm. That’s a tabl e for two at 7:30 on Friday the twenty-third in the name of LiangCaller: Yes, that’s correct.Telephonist: LiangCaller: Thank you very much, Mrs LiangTelephonist: Thank you. GoodbyeCaller: Goodbye。
饭店服务英语(第二版)
Unit 1Lesson 1Look and Learn1.Standard room2.Single room3.Presidential suite4.Triple room5.Rollaway bed6.Honeymoon suiteDialogueA.1.The reduction of household expenses is necessary.2.Many travelers enjoy walking on the bund at night.3.Today, my brother e-mails his pictures to me.4.Life is a single journey. We are on the road.B.1. Jason is in New York now.2. The room costs 4,250 yuan per night and Mr. Mraz will stay a week.3. There is no discount for children because it is the peak season now. ReadingA.1. reputation2. economy3. vacation4. commercial5. hubB.1. No2. Yes.3. Yes.Lesson 2Look and Learn1.Tariff2.Key card3.Travel agencyDialogueA.1. If you bear with me a little longer, I will answer your question.2. His duty is to fill out the operation records every day.3. This group consists of 10 members.4. A 10 % service charge is added.B.1. No.2. Yes.3. No.4. Yes.ReadingA.1. avoid2. destination3. accommodation4. siteB.1. 床铺外滩2. 考虑体贴3. 青年旅社饭店4. 保证确信Lesson3Look and Learn1.Payment2.V oucher3.Credit cardDialogueA．1．The jar contains 10 glasses of water.2. Would you mind switching the television to channel 8?3. Tickets are available free of charge from the school.4. I wonder if you can help me.B.1. Single rooms left on the second floor and sixth floor. Jenny preferred the room on the second floor.2. Jenny guaranteed the reservation because it is the busiest season now.3. The expiration date of Jenny’s credit card is October, 2015ReadingA.1. 保证使。
英语作文广告饭店
英语作文广告饭店Advertising a Hotel。
Are you looking for a luxurious and comfortable stay away from home? Look no further than our hotel! Our hotel offers top-notch amenities and services that will make your stay unforgettable.Our rooms are spacious and well-appointed with modern furnishings and high-quality linens. Each room comes equipped with a flat-screen TV, free Wi-Fi, and a mini-fridge. You'll have everything you need for a relaxing and comfortable stay.Our hotel also boasts a range of on-site amenities to keep you entertained during your stay. Take a dip in our indoor pool, work up a sweat in our fitness center, or unwind in our sauna. We also offer a complimentary breakfast buffet every morning, featuring a variety of hot and cold items to suit all tastes.If you're in town for business, our hotel has you covered. We have a fully-equipped business center with high-speed internet and printing services, as well as meeting rooms and conference facilities.Our hotel is conveniently located near popular attractions, shopping, and dining options. Whether you're here for business or leisure, our hotel is the perfect choice for your stay.Don't miss out on the opportunity to experience our hotel's exceptional service and amenities. Book your stay with us today and make your trip unforgettable!。
饭店英语 5-17 结课
The main responsibility of a front cashier
a. b. c.
d. e. f.
g.
Post revenue center charges to the guest’s account Receive payment from guests at check-out Coordinate billing of credit card \ check and Direct-billed the guest accounts with the account division Exchange foreign currencies & Cash traveler checks Balance accounts at the close of each shift Assume responsibility for cash used in processing Front Office transactions Be responsible for the management of safe boxes
Chambermaid: a hotel employee
that you lie on Matchbook: a small folded piece of thick paper containing paper matches Rinse: wash something with running water
Hints： Handle the different mode of payment
cash： Pay by cash：
Refund the overpayment or check the money by money examining machine if necessary. Give change if any and ask a signature on the bill
饭店英语
1、what time would you like your table?2、How many people are there in your party?3、We look forward to seeing you?4、Sorry,we are fully booked5、Where would you like to sit,by the window or further back?6、May I take your order now?7、Please take your time.The waiter will be here soon to take your order8、Here is the menu9、How was the food?10、Please enjoy your meal11、Would you like to have some rice to go with them?12、How about/what about some Chinese food?13、How would you like to pay, in cash,by credit card or with traveler'sCheck?14、Here is your bill,please.The total is 550 yuan15、We'll give you 10% discount16、It's delicious17、Anything for dessert?18、May I clean your room now?19、When do you want me to clean your room?20、We'll send someone to repair it right now?21、Sorry for all those troubles22、I'll pick up your laundry right now23、We collect the laundry every morning24、Let's me introduce the room facilities to you25、There is something wrong with my toilet in my room26、Would you mind if I move your things?27、The air conditioner is already off28、Welcome to our hotel29、Let me help you with luggage30、Very gald to have you here31、The reception desk is over there。