国家开放大学电大本科《商务英语4》2021-2022期末试题及答案(试卷号：1391)
电大《商务英语4》试题及答案
电大《商务英语4》试题及答案一、选择填空题（每题 10 分，共 5 题）— Betty, we"ll have a buffet party ne_t Saturday.Will you join us? — _______, Susan.Thank you! 选择一项：A.I"d love to B.I"m afraid not C.By no means 反馈你的回答正确解析：本题考核表达“回复邀请”的交际用语。
第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是 A。
正确答案是：I"d love to — I had a really good weekend at the seaside.—____________.选择一项：A.Oh, that"s very nice of you B.Oh, I"m glad to hear that C.It"s a pleasure 解析：本题考核表达“赞赏”的交际用语。
第一说话人谈到在海边度过愉快的周末，选项 A表示感谢；选项Ｂ表示赞赏，选项 C 表示很乐意，所以答案是 B。
正确答案是：Oh, I"m glad to hear that Trademarks, proprietary service marks and regulations need _____ carefully.选择一项：A.to be observed B.be observed C.being observed 译文：要认真遵守商标权、专属服务标志权和规章制度。
解析：句中 need 表示“需要，应该......”时，是实意动词，后面可以接动词不定式作宾语，但是动词不定式 observe 与主语之间是被动关系，所以答案是 A。
2022年7月1391国开电大本科《商务英语4》期末考试试题及答案
2022年7月1391国开电大本科《商务英语4》期末考试试题及答案一、交际用语（共计10分,每小题2分）1・5题：根据对话内容选择恰当的选项。
1.—T'd like to have some soft drink.A.You are welcome.B.Here you are.C.No,you can't.［答案］B2—How is the weather in autumn?A.I like sunny days.B.It is always sunny.C.I hate it.［答案］B3.—___________________—Yes,I think so.A.W ill you fly business class?B.When do you plan to leave?C.Where shall1make hotel reservation?［答案］A4.—I had a really good weekend at the seaside.A.O h,that's very nice of youB.OhJ'm glad to hear thatC.It's a pleasure［答案］B5—Hello,Sir.—I'd like to order a pizza.A.W hat do you do?B.How are you?C.W hat can I help?［答案］C二、词汇与结构供计30分,每小题2分）6.20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
6.She heard a terrible noise,brought her heart into her mouth.A.whichB.whatC.who［答案］A7.He made a promise that I passed the examination he would buy me a gift.A.whetherB.i fC.e ven if［答案］B8.1have to make clear that it works well.A.whatB.itC.one［答案］B9.The instruction describes completely the and its safety basis.A.f acultyB.familyC.facility［答案］C10.1really the effort you have made for the project.A.thankB.a m gratefulC.a ppreciate偌案］C11Although he has sought to find a peaceful,he is facing more pressure from his business rivals.A.solvingB.solveC.solution偌案］Ci2The bottom half shows this money came from.A.whereB.whatC.why［答案1Ai3.For a limited company,this will include the money by issuing shares,and is known as the share capital.A.raiseB.raisedC.raising［答案］B14.1'm still working on ironing a few problems.A.inB.a tC.o ut［答案］C15.Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller's.A.c hecksB.cashC.c redit cards［答案］A16.It will_______about eight percent more than initially projected.A.spendB.payC.c ost［答案］C17.1couldn't agree more.That's I only do street shopping.A.whetherB.b ecauseC.w hy［答案］C18.Please an open return flight from Barcelona to Frankfurt.A.paperB.textC.b ookI答案1C19，The long-term assets are known as assets.A.fixedB.current［答案］A20.E ven though he's out of college and still a bit green,he is a great co-worker.A.fleshB.f reshC.flash［答案］B三、阅读理解（共计40分,每小题2分）21.25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。
[最新]1391国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库
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[最新]国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库2021年1月试题及答案三、阅读理解(共计40分，每小题2分)26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”。
Passage 2A challenge in working in customer service is to ensure that you have focused your attention on the right key areas， measured by the right Key Performance Indicator(KPI) .One of the most important aspects of a customer service KPI is what is often referred to as the“Feel Good Factor”.Basically the goal is not only to help the customer have a good experience， but to offer an experience that exceeds expectations.Several key points are listed as follows：Know what products/service you are offering from back to front.In other words， bean information expert.It is okay to say“I don't know”， but it should always be followed up by “but let me find out”or possibly“but this person will be able to assist you”.Whatever the situation maybe，make sure that you don't leave your customer with an unanswered question.Most of the communication that you relay to others is done through body language.If you have negative body language when you communicate with others， it shows that you don't care.Two of the most important aspects of positive body language are smiling and eye contact.Make sure to look your customers in the eye.It shows that we are listening to them and hearing what they are saying.And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them.Always look for ways to go above and beyond the expectations of your customers.In doing so， it helps them to know that you care and it will leave them with the“Feel Good Factor”that you are searching for.26.The goal of customer service is to give customers an experience that meets their expectations.[答案]F27.Leave your customer with an unanswered question is unacceptable.[答案]T28.Both positive body language and negative body language are necessary in customer service. [答案]F29.Eye contact is one of the most important aspects of positive body language.[答案]T30.“Going the extra mile to help them”in the last paragraph means“going along way to help them”.[答案]F2020年7月试题及答案三、阅读理解(共计40分，每小题2分)26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”并将答案写在答题纸上。
2021国家开放大学电大本科《商务英语4》期末试题及答案(试卷号：1391)
2021国家开放大学电大本科《商务英语4》期末试题及答案（试卷号：1391）一,交豚用通（Mtt M分.■小分）1一5 ■:携择正•的91句夷成下而对话.MK8X序号写在害■峨上•L — Pm really M up with Larry!Tin wrry to hear that, a Really?C. Hcy< up?Sure, no problem^ First, go BCC Cnidy and tdl her where you're ffoinic and when«、Can you （ill tnc in?H. Wil! I use the card for everything?G Will the company mmburwc ereryihmg?but ! still have tbc feeling that it f s not safe enough.I couldn9! Agree num. ThatS why I only do ttiwt shoppingsA. Paying otilme i> much uruafe than before& PayttiK online b le*s safer than beforeC. Paytnff online b much tafer than bc/orcWhit is the distance between the new building asd your office?A< It it near to the bat stop.K It ta about IS ktlomctetiuC. h i» very dose.5. — Hettywc r U have ■ buffet party next Setiirday. Will you join ut?— ________ . Suwm. Thank you!A. l*d knrr toK Pm atraUi notC. By no means二.国汇与结构（共计30分，鲁小题2分）G—20隧：阐读下面的句干.从A.B.C三个迭项中这出一个能填入空白处的正砺选项，并将答案序号写在答曝蚯上.6. Please ________ an open return Hight from Barcelona to Frankfurt.A. paper & textU book7. /Mthough he hz 4»ou«ht to find a prnreful ____________ . he m fn< mg more prcfunirr fratn htH bgn-g nvnln.A. Rolution Ft ndutcC nolvr8. You can download and print off ihr _ ___________ onlinceA> from Bt formC. formal9. Lhr executive tram hnvr to hold an ur^rnt rnreting __________ thry ncr the bad niArkct (cedbnck.A> bccaiiav Be beforeC. whether10f The iCMtn mrmbers are ______ nnd hrJptnK ench othrr out<Aa goinx an H. getting ulong(：. srttinK up!!• Current _________ are those debt* th*! rriunt he puid within the year.A. A Met* H. cquitio,C. hnbilitie»12. I'm etill working on n few problrmn.A. iron in IL ironing outC. io iron m13. (rirnd« and colleAgueji grretrd each other with that dfly w/i・ * Bought anything today?MA. ThatB. WhoC. WhatbL When the fest of the room ___________ e motional• stay cool and u* logic to negotinte.A. getB. get*C got15. But Jerryt have you really thought this _____________ ? You would eMcntially be giving up the company that your great-grandfather built.A» through B. ofC. nbout16. Can you tell us why you think this makes good business ______________ c o you?A. deal B- MIWCC. programI7a ______ you have A job. you may be tn the market for ano!her o«e<A. Even ifB. WhenC. Since18. _______ t he ^itumion may bee make jiure thnt you don't le«vr your customer withnn HnnnMwcrtd (juc^iton.A. HoweverB. WheneverC. WhateverID. Did you get thr finAncial record* *hj»pe for y<mr andit next muritlf*A. intoB. toC. from20. II you ntc intendinK _________ juxt one Schrngcn country^ you will need to npply forthe Schengen V I M directly with the ernbAMny or coriAulate of tluit particular country t.A. ta vinitB. vinitingQ viiihed三共40分，每小BU分)21-25 H：08U下列短文，从AJkC三个选项中选出一个正•答案，井将答察序号耳在答・»±. plIMUIgt ITr^m spirit cun mnkr or break a trnm. Tenmmfttes who h»ve tenm spirit «rr better able to work together and achieve trnm x()nk・They nrr /ilso mare ^ntisficd with their team activitie^e lohn Wooden, fi former bn»keTball eoath at UCLA. said> " Team spin! nicnns you arc willing TO sacrifice personal considcraiionN lor ihr welfare of nIL That dr fines a learn plnyer. " There Are rcxiftin ikilh team members tirwlnp that s«rve AS Rood examples o( team spiritsCooperationCoopcrAting is wmply working together <13 teainniates lor ihc good ol the tconi. Cooperntion IB a that team members can Rhcrpen during prnctice< For example* basket hall players must pradice pawing the ball in difirrrnt plays mid sttunlions. Team efficiency is directly related to rhv cooperation of tlx member*. Acting rooperatively a uood way to show team spirit because doing so contributes lu the over<tll MUCCC^ of the ttBm< MotivntiooTeam members must fulfil their duties with thrtr full rHorts. Slaying motivated shows team spirit because it shows that you wont :hr tenjn to do well. This includes being motivated to give your best in practice And in competition. &9 well outside of 1cam Activities. For rxample. A baseball phyer can show team spirit by being tnotiv&ted to prncticr hrs ?wing outside of practice^RespectRespect for your fellow teftrn members iii a musk You enn ^how respect to your teammateji by treating everyone fairly and equally. Teammates al»<) rrspert rach other by allowing everyone to pmicipny Respecting fellow tcammAteA keeps cvrr>*one in A good mood nn<! encour/<|tr* ovrrnll trntti AjiiriL H)r rxnmplr« |>e(ipk enn ^h(iw ten tn spirit ihrnugh rr*pmt by rnrournMinK other tenm tnrmbrfu wh(i minht l»r nfrugMlinK- 2L 1 cAftirnatm who hnvr trurn npiritA. CAfi hrruk a teamIt nrc belter able to work together nnd ochievt tenrn gonh(\ arc Iras Mtislicd with their tenm activities22. AccordinK to the article# tea tn spirit mron，,A. ccHJperation and motivationK mufivation and respectC. coopvr/ition« mutivution nnd resiprct23. (x>u pc ration is a skill thnt ________ •A. can be sharpened during practiceB. in born withC. everyone should hove24. Bctn« motivftted me«ns _________ •A. you should compete with othersB. you should practice nwing outskic of practiceC. you should give your Ijest in uny circum?»tnnces25. Respecting your teamnwitrs ________ -A. can treat everyone hirly and equallyB. ran keep everyonr in A good moodC. can discourage overall tej*m spirit2fi—30 8：iW根堤短文内容拜断绘出的语句是否正桀，正确的的写“F".并将答案目在答n纸上。
国家开放大学电大本科《商务英语4》2021期末试题及答案
国家开放大学电大本科《商务英语4》2021期末试题及答案（试卷号：1391）一、交际用厝（共计10分，每小题2分）1-5 H：选择正确的语句完成下面对话.并将答案序号写在答题纸上。
L— I'm really fed up with Larry[A< Pm sorry to hear that.B. Really?C. Hey • what f s up?2. — Hcllot is that Sail Moving Company?A・ YeSt this is Jack speaking. Thanks for calling. Whnt can we do for you?B. Yest I'm Jack. Thanks for calling. Whnt can we do for you?C. Ys speaking. Wlut can I do for you?3. — Are there any disadvantages io shopping online?—But I think this problem will be solved soon.A. It makes life easy.B. It tHke^ seme time for the stuff you buy online to arrive.Ce The sluff you buy online arrives quickly.4. 一Could you be so kind as to turn down that rock "n" roll? I'm preparing for tomorrow meetingreport.A. Itnone of you business^B. Not 1 don f t think so>C. Surc< Sorry to disturb you.5. — I had a really good weekend at the seaside.A. Oht that very nice of you.（）h・ 11m glad to hear that<C< It f s a pleasure.二,UOfC与^构（共计30分.督小■ 2分）6-2UHLM）读下面的句子,从AJA.C三个选项中堆出一个能堵入空白处的正靖堆顼.井将答案序号写在答■嫌上.6. The procciising time per rmbii心y.A. variousB. varietyC, vanes7. It will about eight percent more than initially projected.A. spend B・ payC* eoBt8. hn;* K(>od reputATion will aooncr or Intrr br tcucccssful in his businen»eA. whnteverIk whoeverC. whomever9. When the rest of the room cmotuinwl• my cool nnd use logic to nrgntiHtc and clo»c<A. getB. get®C. got10. Some Rtorrn rven oflrr Innes for cuatomrr^ with 1U itemn or I CM5!<>chcrkout quickly.A. expres*B. expireC, rxjictI L The same m true individual propneU>rfthipK>A. of B, toC.at12. Some al the cuBtomcra' coniplnint* see in.A. inncccptnhlrB. unacceptable<\ unnccepted13. That might be acceptable you handle the insurance fees<X if B< whetherC. even if14. The franchisor thr franchisee should observe the regulations to make the business go welLA・ or B. as well ASC. either15. Some of the solutions will support these requirements better at themoment.A property B. prosperityC\ proprietary16. Did you get the financial records shape for your audit next month?A. inti)B. in「from17. They exchanged tales of or disappointing newn of popular items sold out minutes after the spree began at midnight.A. borgains^B. dealsC. goods18. One kind of pnrtncrfihip is called A limited pnrtnrr!ihip<A. obligation 氏rexponsibilityC\ liability19. Travelerst when the checks* have to sign the checks in the presence of thebnnk or service clerks.A. buyB. buyingCe to buy20. Fhr instruction describes completely the and ifn safety basis.A. facultyB. facilitateC・(Acility三、间读理解(共40分，每小题4分)21—25H：阅读下列短文,从A、B.C三个选项中选出一个正魂答案,并将答案序号写在答题纸上. Passage 1Emotions piny an important part in the negotintton process• although IT is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During ncgotiations« the decision as to whether or not to settle rests tn part on emotional factors. Negative emotions can cause intense and even irrational behavior• and can cau^c conflicts and negotiations to break down・but may be instrumental in attaining concessions. On the other hnnd* positive emotions often fncilitate reaching an agreement and help to maximize joint gains* but can also be instrumental in attaining concessions. Positive and negative discrete emotions cun be !*tratrgic/illy displayed io influence task and relational outcomes and may piny out differently across cultural boundaries.2L Emotions play an important role during the negotiationt although thetr effect in being studied just •A. at the beginning of negotiation practiceB. during the negotiation processC< not long before22. Negative emotions may makr conce<>sion5eA. be helpful to I土be harmful tu C> be nothing to23> During negotint:on3» the decision as to whether or not to settle depends onemoticmal fnctors.A. totally R. to some extentC. completely not2L Auflining concessionn can be done .A. only by negative emotionsonly by positive emotionsC. by both negative and positive emotton»25. In different culturrst negotinton should UMC ntrntegiew tn nhnw positivennd nc^ntive emotions.A. the MmeB. differentC< no26-30 J«：清椎据知文内容判断馆出的ill句是否正确.正■的的童并将答案邛在答《!侬上.PQ5MIKC 2The IwlAncr sheet is produced m the end of a compnny 1 !» finnncud yrAr> nnd i» n nnapiihot o( IU (innneial mtuation. It jihows the compnny S iinwls and linbilitir% nt thnt point in tirncaThere nrc two hnlvrn tn n bnlnncr! eihccu The top hnlf shown where the money i» being u^cd in the buaincas (the net axHctu) f nnd lhe bottom linlf ・h”w、where thia money imrnr from (the cnpiinl employed). Thr toul of ench half should be the Bnrnci hence lhe expre^Fiion bnlnnce nhcet.I herc nrc two kmd^ of ASMC!M lotig term and nhort trrrtL fhr long Trnn n»5rt»i nrc known a» fixed AS»C T N< nnd include the lnnd< buHdingH# machinery and vehicle, ihnt nre unrd in connection with the buninens. All fixed except I A nd «rr drprecintrd ns they wear out over timc< The rotnl fixed n&sietB orc the value of the fixed aa»et5« leas the accumulntcd depreciation.I hc short-tenu assets nre known as current a»8et9> and include canh> stocks and receivables that nre duct within one yenr.The top hnH of the balance sheet also includes li.biht心.that 15 all debt* and obligations owed by the buMness to crrditarSe Current liabilities urc thosir debts that mu«t he paid withinthe ycnr« Mirh HA waged eurnrd but not yet paid, long term linbiliticN may include mortgAgcsi and other loan» thftt will not have been paid off within the year.The top hall ol the bnUnce sheet therefore conniats of rhe total of fixed and current 侦.I CSH the current and long term liabihtiesi giving lhe net assetsThe bottom half of the bnbince sheet »howN where thia money came from. For ti limited company• this will includr thr money rniacd by issuing shares> nnd 代known as the shore cnpnaE The buMtioH may aUa have ploughed 10mr of thr money back inlo liuilding up the business. Thin i« called retained profit The bottom half of the hulance sheet therefore consist H of lhe totnl of share CApitnl «nd retained pro(iu« giving the opiul eniployed26. The? top half of a balance nheet shows where the money is being used in the huxirw倾27. All (txed assets are deprcciAtcd as they wcur out over time.28. The shon-lrnn assets are known as fixed assets29. I'urrcnt liabilities nre those debts tliAt must be paid wiihin the yean30. The money pluuKhrd hnck into building up the business is called retained profits 四，写作(共典分)3“根犀要求写作文.Write a resignation letter according to the information below.(根据以下信息写一封英文辞职值) Suppose you are Jason Law t CEO of Starwood Write 4 rcsignAlion letter to the Bon rd of Ihrcctors bused on the following information^(I )Rrntgn due to personal health problem 1⑵Pmiciputc in the aenrch for u Aucce&son(3) Continue as CEO until a new CEO is selected 1(4) Wifth a bright future for Starwood 1 sj and thunk Starwood'、for the days spent together.试题答案及评分标准（仅供参考）一、交际用H!（共计I。
国家开放大学《商务英语4》形考任务2参考答案
国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demandC. claim13、Some of the customers' complaints seem _________ .A. inacceptableB. unacceptableC. unaccepted14、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.A. expireB. expressC. exact15、The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .A. compensationB. repayC. refund二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，判断正误（每题10分）。
国家开放大学学位英语辅导国开学习网(商务英语4)试题及参考答案
商务英语4一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.A. buyB. buyingC. to buy译文：旅客在购买旅行支票时，必须当着银行职员或旅行社职员的面在支票上签字。
解析：动词-ing形式作时间状语，相当于when travellers buy the checks，所以答案是B。
正确答案是：buyingWe used to ____________ cash advances.A. hadB. havingC. have译文：我们以前是预支现金。
解析：used to do…意思是“过去常常做某事”，表示过去经常做或一直做而现在不做，它只用于过去时态，所以正确答案应该是C。
正确答案是：haveThe processing time ____________ per embassy.A. variousB. varietyC. varies译文：处理时间各个使馆有所差异。
解析：various是形容词，意为“各种各样的”；variety是名词，意为“多样化”；vary是动词，意为“变化”。
根据题意，此处需要动词，因为时态为一般现在时第三人称单数，所以答案是C。
正确答案是：variesIf things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down译文：如果事情出了问题，跟你说话的人会想了解其中的原因。
解析：get up意为“起床”，go wrong意为“出错”，turn down意为“关小，调低；拒绝”，所以答案是B。
2021 年 1 月 1391 国开电大本科《商务英语 4》 期末考试试题及答案
2021 年1 月1391 国开电大本科《商务英语4》期末考试试题及答案一、交际用语(共计10 分，每小题2 分)1-5 题：根据对话内容选择恰当的选项。
1. ―I' m really fed up with Larry!―___________________A. I' m sorry to hear that.B. Really?C. Hey，what' s up?[答案] C2. ―Aunt Cindy，do you shop online often?―___________________A. No，I don' t think so.B. That' s a good idea.C. Yes. It' s very convenient.[答案] C3. ―Are there any disadvantages to shopping online?―_____________But I think this problem will be solved soon.A. It makes life easy.B. It takes sometime for the stuff you buy online to arrive.C. The stuff you buy online arrives quickly.[答案] B4. ―Is there a bank near here?―___________________A. No，I don' t like it.B. Yes. I saw him this morning.C. Yes. There is one just down the road.[答案] C5. ―I' ll be away on a business trip. Would you mind signing for my express delivery?―___________________A. I have no time.B. Yes，I do.C. I' d be happy to.[答案] C二、词汇与结构(共计30 分，每小题2 分)6-20 题：阅读下面的句子，从三个选项中选出一个能填入空白处的最佳选项。
[最新]1391国开电大本科《商务英语4》历年期末考试(第三大题阅读选择题)题库
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[最新]国开电大本科《商务英语4》历年期末考试(第三大题阅读选择题)题库2021年1月试题及答案三、阅读理解(共计40分，每小题2分)21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。
Cyber Monday rocked while mobile sales roared.The day widely regarded as the Super Bowl of online sales created a record day for retailers，including Walmart， and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers， more than half. expects to register its biggest Cyber Monday yet， coming off a record Black Friday weekend online.Heading into the afternoon Monday， the website had already soldout of PlayStation 4 and Xbox One consoles， which weren't even discounted.Significant savings on TVs and tablets also encouraged shopping， says Joel Anderson， CEO of .Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week， as online deals stretch well beyond Monday.As of 6 p.m.ET， sales on Amazon were up 44.3%over last year， while sales at eBay were up 32.1%， according to Channel Advisor， which tracks third-party sellers on eBay and Amazon.The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers， says Scot Wingo，CEO of Channel Advisor.Flash-sale site Rue La La started Cyber Monday deals on Sunday with a“Cyber thon”that drew more than 350， 000 people to the site.The sale promoted as much as 80% off on more than 150 brands.On Monday， sales of Cole Haan and Pandora Jewelry merchandise were strongest，CEO Steve Davis says.21.Retailers used moble devices and drove nearly a third of traffic， or even more than half to online shopping.As we know that_________doesn't belong to the mobile device.A.tabletsB.smart phonesC.personal computer[答案]C22.PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren't even discounted.[答案]B23.According to_________sales on Amazon were up 44.3%over last year， while sales at eBay were up 32.1%.A.WalmartB.Rue LaLaC.Channel Advisor[答案]C24.Cyber Monday deals on Sunday with a“Cyber thon”that drew more than_________people to the site.A.350，000B.35，000C.3，500，000[答案]A25.We can infer from the passage_________isn't an online retailer.A.SearsB.Channel AdvisorC.Walmart[答案]B2020年7月试题及答案三、阅读理解(共计40分，每小题2分)21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
2022年国家开放大学《商务英语4》Unit2Self-test试题及答案
选取填空题(每题10分,共5题)—Hello, is that Sail Moving Company?—_________________?选取一项:A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you反馈你回答不对的解析:本题考核“接听电话”交际用语。
在接听电话时,当第一说话人问对方与否是某人/单位,听者应明确阐明自己是谁。
B选项“我是杰克”应说成This is Jack而并非I am Jack;C选项没有说接电话是谁,不对的。
因此答案是A。
对的答案是:Yes, this is Jack speaking. Thanks for calling. What can we do for you—How do you calculate the fee if we ask you to move the office furniture?—_________________.选取一项:A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move反馈你回答对的解析:本题考核“计算费用”交际用语。
第一说话人问搬办公用品如何计算费用,选项A表达给10%优惠;选项B表达近来几天不以便;选项C表达费用取决于目地所在楼层、两个场合之间距离以及要搬运家具数量,因此答案是C。
国家开放大学2020年春季学期电大《商务英语4》试题及答案
一、选择填空题（每题10分，共5题）—Betty, we'll have a buffet party next Saturday. Will you join us?—_______ , Susan. Thank you!选择一项：A. I'd love toB. I'm afraid notC. By no means反馈你的回答正确解析：本题考核表达“回复邀请”的交际用语。
第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是A。
正确答案是：I'd love to—I had a really good weekend at the seaside.—____________.选择一项：A. Oh, that's very nice of youB. Oh, I'm glad to hear thatC. It's a pleasure解析：本题考核表达“赞赏”的交际用语。
第一说话人谈到在海边度过愉快的周末，选项A 表示感谢；选项Ｂ表示赞赏，选项C表示很乐意，所以答案是B。
正确答案是：Oh, I'm glad to hear thatTrademarks, proprietary service marks and regulations need _____ carefully.选择一项：A. to be observedB. be observedC. being observed译文：要认真遵守商标权、专属服务标志权和规章制度。
解析：句中need表示“需要，应该……”时，是实意动词，后面可以接动词不定式作宾语，但是动词不定式observe与主语之间是被动关系，所以答案是A。
正确答案是：to be observedWe didn't understand how difficult it was to ____ such a breakfast.选择一项：A. districtB. distributeC. distract译文：我们不明白配销这样一份早餐有多么困难。