英语导游证考试试题及答案

Part Three Questions and Answers
第三部分现场导游考试知识题
I. Questions and Answers on Tourism of China
I. 导游综合知识题
1. Chronically, what are the dynasties in Chinese history?
They are: XiaDynasty, ShangDynasty, ZhouDynasty, QinDynasty, HanDynasty, ThreeKingdom, Eastern and Western JinDynasties, SuiDynasty, TangDynasty, SongDynasty, YuanDynasty, Ming Dynasty and Qing Dynasty.
2. What are the initial names for Guizhou, Sichuan, Yunnan, Shaanxi and Gansu Provinces？Qin or Gui for GuizhouProvince; Chuan or Shu for SichuanProvince; Yun or Tian for YunnanProvince; Shaan or Qin for Shaanxi Province and Gan or Long for GansuProvince.
3. Please name five famous mountains in China.
They are: Mt.Taishan in Taian City, Shandong Province; Mt.Huashan in Huayin County, Shaanxi Province; Mt.Henshan in Henshan County, Hunan Province; Mt.Henshan in Hunyuan County, Shanxi Province and lastly Mt.Songshan in Dengfeng County, Henan Province.
4. What are the four famous HolyBuddhaMountains in China? What are the three famous grottoes in China？
Four HolyBuddhaMountain are: Mt.Wutai in ShanxiProvince; Mt.Emei in SichuanProvince; Mt.Puto in ZhejiangProvince and Mt.Jiuhua in AnhuiProvince.
Three famous grottoes are: Mogao Grottoes in Dunhuang，Gansu Province; Yungang Grottoes in Datong, Shanxi Province; and Longmen Grottoes in Luoyang, Henan Province.
5. In south of Yangtze River, there are three famous pavilions, what are they?
They are: Yueyang Pavilion in Yueyang City, Hunan Province; Huanghe Pavilion in Wuhan City, Hubei Province and Tengwang Pavilion in Nanchang City, Jiangxi Province.
6.Approximately, how long is the Beijing-Hangzhou Grand Canal? Where are its starting point and end point?
It runs from Tongzhou, Beijing in the north to Hangzhou in the south with a length of about 1800 kilometers (1974kilonmetersexactly).
7. What are the “Three Treasures”of Mt.ChangbaiForest Area in JilinProvince?
They are: Ginseng, marten fur and antler.
8. Where is Confucius’s hometown? And what is it famous for?
Confucius’s hometown is located in Qufu, Shandong Province. It’s famous for ConfucianTemple, ConfucianForest and ConfucianMansion.
9. China is famous for its traditional handicrafts. What are the “Three National Treasures” of Chinese handicrafts?
They are: the cloisonné from Beijing, the porcelain from Jingdezhen and the tuotai lacquer from Fuzhou.
10. What is the characteristic of traditional Chinese painting? And how many types of Chinese painting are there?
The characteristic of traditional Chinese painting is its presentation technique of ink lines. There are three types of Chinese painting: figure painting, flower and bird painting, and mountain and water painting.
11. Please name four most famous love stories in China.
They are: White Snake Lady; the Romance of Liang Shanbo and Zhu Yingtai; Meng Jiangnv Looking for Her Husband and lastly the Cowherd and Girl Weaver.
12. What’s the symbol of Tourism of China？What is its origin?
The symbol of Tourism of China is the“Horse on Flying Swallow”. It originates from theEastern
Han Dynasty bronze ware “Horse on Flying Swallow”.
13. China is known for its culinary art. What are the eight major cooking styles in China? They are: Shandong Cuisine, Sichuan Cuisine, Huaiyang Cuisine, Guangdiong Cuisine, Hunan Cuisine, Fujian Cuisine, Anhui Cuisine and Zhejiang Cuisine.
14. China is the home of tea. Please name the most famous teas in China? (name at least five brands).
They are: West Lake Green Tea, Dongshan Green Shell Tea, Anxi Tie Guan Yin, Keemun (a black tea produced in Qimne, Anhui Province), Silver Needle Tea in Hunan, Lushan Yunwu Green Tea, Dongding Oolong Tea, Y unnan Pu’er Tea, and Suzhou Jasmine Tea.
15. What are the “Four Treasuresof Study”?
They are: the Xuan Paper, the Hu Writing Brush, the Hui Ink Stick and the Duan Ink Slab.
16. Please name at least five famous gardens in Suzhou.
They are Lingering Garden, Humble Administration’s Garden, Lion Grove, Garden of the Master of Nets, Surging Wave Pavilion and Zhouzhuang Village.
17. Please name five major scenic spots in Shanghai.
They are: The Bund, Y u Garden, OrientalPearlTower, JadeBuddhaTemple and Pudong New Area/District.
18. In Suzhou，there is a well-known Buddhist Temple which enjoys high reputation in Japan. Which temple is it? It is said there is a Tang poem related to the Temple? Please name the poem and its writer?
The temple is HanshanTemple. The Tang Dynasty poem is “Night Anchorage at Maple Bridge”(枫桥夜泊). It was composed by Zhang Ji.
19. What is the name of the highest building under construction in Shanghai? How high is it?
And where is it located?
The building is ShanghaiGlobalFinancialCenter. It is 420.5 meters high and located by ShanghaiJinMaoBuilding in Pudong New Area/District.
20. Which area is called “Y angtze River Delta”?Right now, how many cities does it consist of ? Yangtze River Delta is one of the most developed areas in China. At present, it consists of 23 cities in Zhejiang, Jiangsu, Shanghai and AnhuiProvinces.
21. In Yangtze River Delta, there are 3 cross-sea bridges. Whatare their names and length? They are HangzhouBayBridge, 36 kilometers long; JintangBridge, 26.54 kilometers long and EastSeaBridge, 32.5 kilometers long.
22. What are the local specialties in JiangsuProvince?
Nanjing Flat Ducks, Raining Flower Pebbles, Danyang Wine, Suzhou Silk, Green Shell Tea and Zhengjiang Fragrant Vinegar.
23. What is the promotion slogan of Zhejiang Tourism?
“Lyrical Land, Scenic Zhejiang”
24. What are the size and population of ZhejiangProvince? Please use one sentence to generalize its topography.
ZhejiangProvince covers an area of 10.0018 square kilometers with a population of 467.7 million. Its topography feature is 70% mountains, 10% water and 20% farmland/cropland.
25.ZhejiangProvince is famous for its folk carvings. What are the most well-known “Three Carvings”?
They are: Yueqing Boxwood Carving, Dongyang Wood Carving and Qingtian Stone Carving.
26. What are the specialized markets in Zhejiang Province？
They are: Yiwu China Small Commodities Market, ShaoxingLightTextileTown, Yongjia Buttons
Market, HainingChinaLeatherTown and YongkangHardwareTown.
27. Please name four private libraries in ZhejiangProvince.
They are：Tianyi Pavilion in Ningbo, Wenlan Pavilion in Hangzhou, Jade Sea Building in Ruian Wenzhou and Jiaye Tang in Nanxun Huzhou.
28. Please list five ancient towns in ZhejiangProvince.
They are: NanxunTown in Huzhou, XitangTown in Jiashan, Wuzhen in Tongxiang, LongmenTown in Fuyang and LianglongTown in Yuyao.
29. Please name eight rivers in ZhejiangProvince.
They are: QiantangRiver, Ou River, Cao’e River, YongRiver, FeiyunRiver, Ao River, East and West Tiao Stream.
30.Up to 2005, which cities in ZhejiangProvince have won the title of “ModelCity of Environmental Protection”?
They are: Ningbo, Hangzhou, Shaoxing and Fuyang.
31. Which is the earliest Neolithic age site in ZhejiangProvince and how old is it?
The earlist Neolithic age site is the Across-LakeBridge in Xiaoshan. It’s 8,000 years old. （It dates back to 8,000 years ago.) (It has a history of 8,000 years.)
32. How many cities does QiantangRiver pass by? How long is its section in Zhejiang Province?
It passes by Chunan, Jiande, Tonglu, Fuyang, Hangzhou and Haining. Its section in ZhejiangProvince is about 360 kilometers long.
33. What were the Five Buddhist Temples rated in Southern Song Dynasty?
They were: JingshanTemple in Yuhang, LingyinTemple in Hangzhou, JingciTemple in Hanghou, TiantongTemple in Ningbo and KingAsokaTemple in Ningbo.
34. Besides West Lake in Hangzhou, how many West lakes are there in China? Where are they located? ( name at least five places)
Besides West Lask in Hangzhou, there are thirty-five WestLakes in China. They are WestLake in Fuzhou, WestLake in Lanzhou, WestLake in Haikou, WestLake in Qingdao, WestLake in Shenyang, WestLake in Guilin, WestLake in Huizhou, WestLake in Nanchang, SlenderWestLake in Yangzhou, etc.
35. When was the earliest Great Wall built?
It is generally believed that the earliest section of the Great Wall was built during the Waring States Period, that is, during the fifth century BC.
II. Questions and Answers on Tourism of Hangzhou
II. 杭州导游知识题
1. How many national scenic areas and nature reserves are there in Hangzhou? What are they? In Hangzhou, there are two national scenic areas: West Lake Area and Fuchun River Area and two national nature reserves: TianmuMountainandCoolPeak.
2. When was the first West Lake Expo held? And until now, how many WestLake Expos have been held in Hangzhou?
The first West Lake Expo was held in Hangzhou in 1929. Up to 2007, Nine West Lake Expos have been held in Hangzhou.
3. For how many times was Hangzhou made the capital of the country? And at what time was it made the capital of the country?
Hangzhou was made the capital of the country twice. It served as the capital city of Wuyue Kingdom in the Five Dynasties from 907 to 978, which lasted 72 years; and the capital city of Southern Song Dynasty from 1127 to 1279, which lasted 223 years.
4. Please name at least five eminent figures in history who were natives of Hangzhou.
They are: Sun Quan, Qian Liu, Bi Sheng, Yu Qian, Shen Kuo, Gong zhizhen, Yuan Mei, Zhang Taiyan, Yu Dafu, Xia Yan etc.
5. What are the specialties of Hangzhou. (name at least five)
They are: West Lake Dragon Well Green Tea, West Lake Water Shield, West Lake Lotus Root Powder, Hangzhou Chrysanthemum, Jingshan Green Tea, Tangxi Loquat, Changhua Small Walnut, etc.
6. What are the major arts and crafts from Hangzhou? (name at least five)
They are: Hangzhou Silk, West Lake Brocade, Zhang Xiaoquan Scissors, Wang Xinji Fans, West Lake Silk Parasols, Tianzhu Chopsticks, Xiaoshan Lace, Woven Bamboo Articles, etc.
7. What are the traditional Hangzhou Cuisines? (name at least five)
They are: Beggar’s Chicken, West Lake Carp in Vinegar Sauce, Dongpo Pork, Shelled Shrimp with Dragon Well Green Tea Leaves, Sister Song’s Fish Broth, Deep Fried Soybean Scum Rolls, Ham Cube Stewed in Honey Sauce, etc.
8. What are the typical Dim Sumsin Hangzhou? (name at least five)
They are: Wu Hill Crisp Cakes, Happy Pairs, ‘Cat’s Ear, Beauty’s Tongue, Fried Dough Sticks Wrapped in Pancake with shallot, etc.
9. What are some well-known teahouses in Hangzhou? (name at least five)
They are: Lakeside Teahouse, Qingteng Teahouse, Lanbao Teahouse, Men’er Teahouse, Wu Hill Teahouse, Dragon Well Teahouse, Xinyuan Teahouse, etc.
10. Please nameat least five well-known restaurants in Hangzhou?
They are: Louwailou, Zhiweiguan, Zhangshenji, Hongni Grand Restaurant, New Huazhongchen, Hangzhou Restaurant, New Kaiyuan Grand Restaurant, Gonden Sunshine, etc.
11. How many 5-star hotels are there in Hangzhou? What are they/？(name at least five) There are 10 5-star hotels in Hangzhou. They are: Radisson Plaza Hotel Hangzhou, World Trade Center Grand Hotel Zhejiang, New Century Hotel Grand Hangzhou, Hangzhou Grand Metropark Hotel (杭州维景大酒店)，West Lake State Guesthouse, Sofitel WestlakeHangzhou（杭州索菲特西湖大酒店）, Howard Johnson Oriental Hotel Zhejiang(东方豪生大酒店), Shangri-La Hotel Hangzhou, Hyatt Regency Hangzhou（杭州凯悦酒店）, and Zhejiang International Hotel
12. Please name at least five memorial halls of notables in Hangzhou.
They are: Su Dongpo Memorial Hall, Bai Juyi Memorial Hall, , Zhang Taiyan Memorial Hall, Wu Changshuo Memorial Hall, Huang Binhong Memorial Hall, Pan Tianshou Memorial Hall, Li Shutong, Ma Yifu Memorial Hall, Xia Yan Memorial Hall.
13. What are the city tree and city flower of Hangzhou?
Sweet osmanthus is its city flower while camphor is its city tree.
Trees along the streets (行道树) : chinar/ sycamore
14. What are the size and population of Hangzhou?
Hangzhou covers an area of 16,596 square kilometers with a population of 6.2158 millions.
The city proper covers an area of 3,068 square kilometers with a population of 4.0159 millions. 15. What's the average temperature in Hangzhou: What’s the highest temperature in summer and the lowest temperature in winter?
The average temperature in Hangzhou is 16.2°C. The highest temperature in summer is 40°C and the lowest temperature in winter is –(minus)5°C.
16.What honorable titles has Hangzhou won?
Hangzhou has won honorable titles as: Paradise on Earth, Famous Historic and Cultural City,
State-level Hygienic City, International Garden City, and the Best Human Habitat (Human Settlement) City（最佳人居城市）and 2007 Happiest City(最具幸福感的城市).
17. What are the major commercial streets（the special streets）in Hangzhou? (name at least five)
They are: Xinhua Road Silk Street (Hangzhou China Silk Town), Evergreen Garment Street, Qinghufang Historical Cultural Street, Nanshan Art & Leisure Street, Wensan Road Electronic Information Street, Wulin Road Women’s Fashion Street, Xinyifang Shopping Mall, Hubin(Lakeside) Road Shopping and Tour Street, Jiefang Road Shopping Street, Meijiawu Tea Culture Village, etc. 18. What are the famous museums in Hangzhou? (name at least five)
They are: China Tea Museum, China Silk Museum, Southern Song Imperial Kiln Museum, China Scissors Museum, Zhejiang Provincial Museum, Huqingyutang Traditional Chinese Medicine(TCM) Museum, Zhejiang Museum of Natural History, West Lake Museum, Hangzhou History Museum, Liangzhu Culture Museum, etc.
19. What’s the name of the first wetland park in China？What are its size and location?
The first wetland park in China is HangzhouXixiWetlandPark. It is located in northwest of the city with a total area of over 10 square kilometers.
20. Who are the “Three Brave/Outstanding Men on the Lake” in Hangzhou? Where are their tombs?
They are: Yue Fei, Yu Qian and Zhang Changshui.
Yue Fei’s tomb is on the southern slope of Qixia Hill, Yu Qian’s tomb is on the slop e of Santai Hill and Zhang Changshui’s Tomb is on the northern slope of Nanping hill.
21. What are the “Four Ancient Pagodas” in Hangzhou?
They are: Baochu Pagoda, Lei Feng Pagoda , Zhakou White Pagoda and Six Harmonies Pagoda. 22. What’s the theme and mascot of the 2006 Hangzhou World Leisure Expo?
The theme of the 2006 Hangzhou World Leisure Expo is “Leisure changes people’s life”, and the mascot of the expo is a water drop named“Jing Jing”(晶晶).
23. What are the “Traditional Top Ten” views in Hangzhou? (name at least five)
They are: Spring Dawn at Su Causeway, Breezing-ruffled Lotus at QuyuanGarden, Autumn Moon Over the CalmLake, Lingering Snow on the Broken Bridge,
Orioles Singing in the Willows, Viewing Fish at Flower Pond
Three Pools Mirroring the Moon, Twin Peaks Piercing the Cloud
Evening Bell Ringing at Nanping Hill, Leifeng Pagoda in Evening Glow
24. What are the “New Top Ten” views in Hangzhou? (name at least five)
They are: Bamboo-lined Path at Yunqi, Sweet Osmanthus Rain at ManjuelongVillage, Dreaming of Tiger at HupaoValley, Inquring about Tea at Dragon Well,
Nine Creeks Meandering through a MistyForest,
Heavenly Wind over Wu Hill, Ruan Gong Islet Submerged in Greenery, YellowDragonCave Dressed in Green, Clouds Scurrying over Jade Emperor Hill,
Precious Stone Hill Floating in Rosy Cloud
25. How many administrative districts are there in HangzhouCity Proper? How many cities and counties are there in Great Hangzhou?
There are eight districts: Shangcheng, Xiacheng, Xihu, Gongshu, Jianggan, Binjiang, Xiaoshan and Yuhang administrative districts.
There are five cities and counties: FuyangCity, JiandeCity, LinanCity, TongluCounty and ChunanCounty.
26.What are three unusualness on the West Lake？Why are they regarded as three unusualness?
They are：the LongBridge, the Broken Bridge and the Solitary Hill. And they are regarded as three unusualness because the BrokenBridge is not broken; the LongBridge is not long (which can be crossed with a single step) and the Solitary Hill is not isolated at all.
27. Where are the three best places to enjoy the full moon in Hangzhou?
They are: the best place on the lake—”Three Pools Mirroring the Moon”; the best place on the lakeside—“Autumn Moon Over the Calm Lake”; the best place on the hill—the“Moon Rock on the Phoenix Hill”.
28. How many stone carvings are there on the Peak Flying from Afar? Which of them are the most representative ones?
There are 338 stone carvings on the Peak Flying from Afar.
The most representative ones among are: the earliest carvings—Three Saints of the West on the rock face in Green Forest Cave, done in 951.AD(Later Zhou in Five Dynasties)；
themost delicate carving—the relief sculpture Locana Buddhist Festival on the outer rock wall of Green Forest Cave., done in 1002 during the Northern Song Dynasty;
and the most outstanding carving as well as the largest one—Maitreya Buddha on the southern side of the Cool Spring, done in the Southern Song Dynasty.
29. In what aspects do the grotto carvings on the Peak Flying from Afar show that they are the best among grotto carvings in China?
They are distinguished for its “Three Most” among grottoes carvings in China:
1) There are Most Yuan Dynasty stone carvings than other grottos in China;
2) There are Most Arhat stone carvings than other grottos;
3) There are Most Lamaist stone carvings than other grottos.
30. Where are the“three best places to enjoy plum blossoms” in Hangzhou?
Solitary Hill, Lingfeng and Chaoshan are the“three placesto enjoy plum blossoms in Hangzhou. 31. Please name at least five Units of Historical and Cultural Relics under State Protection in Hangzhou.
They are: Yue Fei’s Tomb, Grotto Carvings on the Peak Flying from Afar, Six Harmonies Pagoda, Zhakou White pagoda, HuqinyutangTraditionalChineseMedicineMuseum, Xiling Seal and Engraver’s Society, the Site of Liangzhu Culture, Wenlan Pavilion, Phenix Mosque, the Ruins of Lingan Town and Stupa of Fantian Temple.
32. How many times was WestLake dredged in history? When were these dredging undertaken? Who were the organizers?
In history, WestLake has been dredged five times.
The first dredging was in Tang Dynasty organized by the great Tang Dynasty poet-governor Bai Juyi.
The second dredging was undertaken in Five Dynasties organized by Qianliu, the King of Wuyue Kingdom.
The third dredging was organized by Su Dongpo, the governor in Northern Song Dynasty.
The fourth dredging was undertaken in Ming Dynasty organized by the governor Yang Mengying.
The fifth dredging was organized by the governor Ruanyuan in Qing Dynasty.
33. Why did Su Dongpo put up the “three pools” in West Lake when he had West Lake dredged?
The three pools were erected to mark the deepest part of the lake and to indicate a zone in which it
was forbidden to plant any water vegetation to prevent the lake from becoming overgrown.
34.Can you name some universities and colleges in Hangzhou? (name at least five)
And how many higher educational zones have been completed in Hangzhou?
They are: Zhejiang University, Zhejiang University of Technology, Zhejiang Science and Technology University, Zhejiang Chinese Medicine University, Zhejiang Gongshang University, Zhejiang Radio and TV University, Hangzhou Radio and TV University, China Academy of Arts, ChinaJiliangCollege, Hangzhou Normal University, Zhejiang Police College, Tourism College of Zhejiang, etc.
There are five higher educational zones have been completed in Xiasha（萧山）, Bingjiang（滨江）, Xiaoheshan（小和山），Xiasha（下沙）and Zijingang（紫金港）Campus of Zhejiang University.
35. Why is it said that WestLake is a lagoon?
WestLake used to be a sallow bay connecting with the QiantangRiver. Later, it was
separated from the sea by the silt carried by the tidal waves of the QiantangRiver. Because lakes converted from Sallow bay are called lagoons, WestLake is a lagoon.
III．Question and answer session on professional guides’ operation III．导游规范题（附中文参考答案）
[Examples I]
Question: What preparations should the local guide make before receiving the tour group? Answer:
1.Operational preparations including double-checking the inter-agency transmittal, group
booking sheets and the tour reception plan, preparing the day-by-day itinerary and
confirming the reservation for the tour coach, hotel, meals, air/train/boat tickets, etc.
2.Get himself linguistically prepared. Get himself acquainted with popular topics and
domestic and international current affairs and arm himself with general knowledge for
travel.
3.Get the following ready: the guide badge, the tour reception plan, the vouchers, cash, the
agency flag etc.
4.Get himself psychologically prepared.and make himself look professional.
1、接团前，地陪应做好哪几方面的准备工作？
（1）业务准备。

它包括熟悉、研究接待计划，制订活动日程；
（2）语言、知识准备。

根据计划内容、接待对象，进行语言、知识准备，了解当前的热门
话题和国内外重大新闻，掌握必备的旅行常识；
（3）物质准备。

地陪在接团前必须带齐导游证、胸卡、接待计划、结算凭证、必要的现金、导游旗等物品；
（4）形象准备和心理准备。

接团前，地陪应认真做好仪容、仪表方面的准备，具有良好的
心理素质。

[Questions]
1. In what aspects should the L/G make preparations for the tour reception plan?
地陪应从哪几个方面做好计划分析工作？
（1）团队情况。

包括团名（团号）、国籍、人数、组团社名称、领队姓名等。

（2）行程情况。

包括全程旅游线路、出入境地点、抵达用交通工具及时间、去下一站交通
票据，机票是OK票还是OPEN 票，是否已确认等。

（3）其它事项。

如会谈、风味、宴请安排，需特殊照顾的老弱病残者情况，是否需办理通
行证，有无增收费用，接待规格等
2. Before meeting the tour group, how should the L/G confirm the reservation for the coach?
接团前，地陪应如何做好旅行车辆的落实工作？
（1）接团前，地陪应提前与车辆单位联系，弄清接待车辆的车型、车牌号及车内设备的完
好程度，并对以上情况作书面记录；
（2）与司机约定接头地点、出发时间
（3）（准确估计时间，提前半小时到达接站地点）；
（4）接待大型旅游团时，须在车上贴编号或醒目标识
3. What should the L/G do before the tourists’ arrival?
在接站服务中，旅游团队抵达前，地陪应做好哪些工作？
（1）确认旅游团所乘交通工具的准确抵达时间，以免漏接。

接团当天地陪应提前去旅行社
落实或打电话询问旅游团计划有无变更情况。

（2）与旅行车司机联络。

电话通知司机出发的时间、商定碰面地点。

与司机碰面后，告知
活动日程和具体安排。

（3）提前抵达接站地点。

地陪应提前半小时抵达机场（车站、码头），与司机商定车辆停放位置。

（4）再次核实班次抵达的准备时间。

地陪还须再次向问讯处确认或通过班次抵达显示牌确
认班次准确抵达时刻。

（5）持接站标志迎候旅游团。

在旅游团出站前，地陪持接站标志，站在出口处醒目位置，
热情迎候旅游团。

4. What should the L/G do when the tour group’s flight arrives at the airport?
在机场，当旅游团队所乘的交通工具抵达后，地陪应做好哪些工作？
（1）认找旅游团。

地陪举接站牌在出口处明显的位置上，同时应根据旅游者的民族特征、
衣着、组团社的徽记等方面作出判断，或主动询问。

（2）核实人数。

地陪在找到所要接待的旅游团或向领队（或客人）作自我介绍，并介绍全陪，及向领队核实人数，如与计划人数不符，则要及时通知旅行社，以便作相应的服务更改。

（3）集中清点行李，并交接行李。

①乘飞机抵达的，应协助旅游者将行李集中到指定位置，提醒他们检查各自的行李物品是否完好无损；②若是乘火车抵达，在接到团后，地陪应向全陪或领队索取行李托运单，并将单据交接给行李员，同样需填写行李卡，在卡上应注明团队、人数、行李件数，所下榻饭店，一式两份，并双方签字。

（4）询问团队情况。

地陪还应向领队询问团内旅游者的身体状况，有无特殊要求，如团队系白天到达，则应与全陪、领队商定是先回饭店，还是马上进行游览。

（5）集合登车。

①地陪要提醒旅游者带齐手提行李和随身物品；②引导其前往乘车处；③旅游者上车时，地陪应站在车门一侧恭候客人上车，并向客人问好，必要时可助其一臂之力；
④旅游者上车后，应协助其就座，礼貌地清点人数，等所有人员到齐坐稳后，方可示意司机开车。

5. How can the L/G locate his tour group at the airport?
作为地陪如何在机场认找旅游团？
旅游团所乘班次的客人出站时，地陪要设法尽快找到旅游团。

(1) 地陪举接站牌站在出口处明显的位置上，让领队或全陪（或客人）前来联系。

(2) 同时，地陪应根据旅游者的民族特征、衣着、组团社的徽记等作出判断，
(3) 主动出站客人询问，问清该团领队（或客人）姓名、人数、国别、团名。

(4) 一切相符合才能确定是自己所要接待的旅游团。

6. How is the L/G supposed to have them get on the coach?
接到旅游团后，离开机场时，地陪应该如何招呼旅游者登车？
地陪应提醒旅游者带齐手提行李和随身物品；
引导其前往乘车处；
旅游者上车时，地陪应站在车门一侧恭候客人上车，并向客人问好，必要时可助其一臂之力；旅游者上车后，应协助其就座。

礼貌地清点人数。

等所有人员到齐坐稳后，方可示意司机开车。

7. How should the L/G help the tourists check in at the airport?
旅游团离站前，地陪如何帮助旅游者办理登机手续？
（1）进行完交通票据和行李卡移交工作后，地陪仍不能马上离开旅游团；
（2）如果是乘坐国内航班（车、船），地陪应协助旅游者办理离开手续
1）帮助旅游者交付机场税。

2）领取登机牌。

3）请领队分发登机牌。

4）帮助旅游者办理超规格行李托运手续）；
5）旅游团通过安检后，地陪才能离开。

（3）若是乘坐国际航班（车、船），地陪将旅游团送往隔离区，由领队帮助旅游者办理有关离境手续（因为地陪、全陪不能进入隔离区），但地陪要向他们介绍办理出境、行李托运和离站手续的程序。

8. What should the L/G do during the tourists’ transfer?
在转移过程中，地陪须做好哪几个方面的工作？
地陪在此过程中要做好以下几个方面的工作：（1）致欢迎辞；（2）调整时差；（3）首次沿途导游；（4）宣布集合时间、地点及停车位置；（5）帮助旅游者下车。

9. What are the dos and don’ts for the L/G during his first on-the-way introduction?
首次沿途导游时，地陪应注意哪几个方面？
在进行首次导游时，导游人员应做到：
（1）站在车的前部，司机的右后侧，如旅行车系小型车辆，地陪则坐在前排，以能见到每一位旅游者为合适；
（2）面带微笑，表情自然；
（3）使用话筒时，切忌向话筒吹气或以手拍话筒来试音，而应以问好的方式来询问客人音响效果和音量是否适度；
（4）应注意音量适中、节奏快慢得当，使车辆内每一位旅游者都能听清楚；
（5）对重要的内容要重复讲解或加以解释。

10. What should the first (on-the-way) introduction include?
首次沿途导游主要包括哪几个方面内容？
首次导游的内容主要包括：
（1）风光导游。

介绍沿途所见到的有代表性的景物；
（2）风情导游。

地陪应适时地介绍当地的政治、经济、历史、文化、风土民情、风物特产
及注意事项；
（3）饭店介绍。

介绍饭店名称、位置、行车距离、星级、规模、主要设施及设备；（4）宣布当地活动日程；
（5）分发有关资料。

（地图，接待社的徽记）
11. What should the L/G do to make the first hotel check-in smooth?
地陪应从哪几个方面做好首次入店服务工作？
（1）协助领队帮助旅游者办理住房登记手续；
（2）介绍饭店设施、设备和服务项目；
（3）带领旅游团用好第一餐；
（4）重申当天或第二天的活动安排；
（5）照顾旅游者和行李进房间；
（6）确定叫早时间。

12. How is the L/G supposed to take care of the first group meal?
地陪应如何带领旅游团用好第一餐？
（1）地陪应与旅游团全体成员约定集中用餐的时间和地点；
（2）等全体成员到齐后，亲自带领旅游者进入餐厅，向餐厅领座服务员询问本团的桌次，然后引领旅游团成员入座；
（3）等大家坐好后，向旅游团说明用餐规格，若有超出规定的服务要求，费用由旅游者自理等，以免产生误会；
（4）告诉服务员客人的特殊要求；
（5）介绍领队和餐厅经理或主管服务员认识，以便直接联系；
（6）等客人开始用餐，地陪方可离开并祝大家用好餐；
（7）如果所带旅游团的第一餐安排在外宴请，品尝风味或用便餐，地陪必须提前通知餐厅用餐的大概时间，团名、国籍、人数、标准、要求等。

13. What are the basic principles of discussing and finalizing the itinerary?
商定日程的原则
1．宾客至上、服务至上的原则；2. 主随客便的原则；3. 合理而可能的原则；4. 平等协商的原则
14. What should the L/G do before departure for sightseeing or a visit?
参观游览出发前，地陪须做好哪几个方面工作？
出发前的导游服务；
(1) 出发前十分钟到达饭店；
(2) 客人上车时，地陪应恭候在车门一侧，热情地招呼客人；
(3) 待旅游者上车后，地陪应礼貌地清点人数（切忌指点客人）；
(4) 开车出发前，地陪要做好提醒、预报工作。

（天气、游程安排及应带的物品）
15. What is the acceptable way for the guide to check the number of tourists on the bus?
在车上，清点人数有何技巧？
（1）目点，切忌用手指；
（2）点车上的剩余空位。

16. What should the L/G do to present an on-the-way introduction well?
地陪应如何做好游览途中的导游讲解？
（1）在沿途风光讲解中，要不失时机地有选择地介绍沿途景物、回答提问，做到同步讲解；（2）在到达景点前，要介绍所参观游览景点的概况，包括历史沿革、艺术价值、形成原因、景观特色等以满足旅游者见树先见林的心理需求；
（3）若路途较长，可讲长话题，组织讨论或娱乐活动等。

17. What points for attention should the L/G remind the tourists of after arrival at and before entry into the scenic spot?
抵达景点后，在进入景点前，地陪要向旅游者提醒哪些注意事项？
（1）地陪应向旅游者讲清在该景点停留时间及参观游览结束后的集合时间和地点；
（2）提醒旅游者记住旅行车的型号、颜色、标志、车牌号；
（3）在进景点门前，地陪应向旅游者讲解游览线路，提醒游览注意事项。

18. What should the L/G do to present a good introduction and render(提供) other
professional services at the scenic spot?
地陪应如何做好景点导游服务？
在景点导游过程中，地陪应保证在计划时间和费用内，使旅游者充分地游览、观赏，
做到导和游相结合，适当集中和分散相结合、劳逸结合；
为防止旅游者在游览中走失，除了做好上述提醒工作外，还必须做到时刻不离旅游者，
并注意观察周围环境，与领队、全陪一起密切配合，随时清点人数，特别关照老弱病残的旅游者；
地陪在景点讲解时，要做到心中有数，先讲什么后讲什么，中间穿插什么典故和趣闻
故事都要预先设计；
讲解内容详实，语言流畅；
讲究讲解方法和技巧，并观察旅游者的反应，灵活调整讲解内容和速度；
力求做到有声有色、情景相融、详略得当、有虚有实，给旅游者以生动、形象、具体、
亲切灵活的感受。

19. What is the L/G supposed to do when some of the tourists request to be free from the tour
itinerary?
旅游者要求自由活动，地陪应做好哪些工作？
一般晚上，旅游者提出要求自由活动，且不影响团体旅游活动计划，不涉及不对外开放的场所，一般应予以满足，并提供必要的帮助。

（1）旅游者离开饭店时，地陪要提醒他们带上饭店店徽、饭店名片或写字条；
（2）提醒他们不要走得太远，不要太晚回饭店及其他安全注意事项；
（3）地陪还应帮助旅游者找车辆（车费由旅游者支付）。

20. What services should the L/G render on the way back to the hotel or the restaurant from
sightseeing or a visit?
地陪应如何做好返程导游服务？
（1）回顾当天活动。

地陪在返程中应回顾当天参观、游览活动内容，作必要的补遗讲解，回答旅游者的提问。

（2）风光导游。

地陪在选择返程路线时，应尽量避免原路返回，力求做到让旅游者看到最多景物，并做好返程沿途景物讲解工作。

（3）宣布次日活动内容。

（4）提醒旅游者下车前带好随身物品。

车到饭店后，地陪应率先下车并站在车门一侧照顾旅游者下车，与他们握手道别。

21. What should the L/G pay attention to while rendering the tourists services for shopping?
在购物导游服务中，地陪应注意哪几方面？
（1）严格按照旅行社规定提供服务；
（2）了解对象，因势利导；介绍、推荐土特产品；
（3）当好购物参谋；
（4）积极维护旅游者的利益。

保护游客，以便上当；
（5）购物应安排在旅游团前往景区的途中，或作为特别节目根据兴趣安排在活动日程中。

22. What should the L/G do in case tourists request a city tour?
如果游客要求市容游览，地陪该怎么办？
市容游览是当今旅游者认识和了解一个旅游地的风土民情、城市面貌的常见休闲方式。

一般采取徒步和乘车游览的方式。

地陪在安排这一类游览活动是应做到：
(1) 要注意选择当地最有特色的内容（如西湖、断桥、灵隐寺等）
（2）游览时要时刻注意周围环境和旅游者动向、确保旅游者安全。

(3) 如旅游者乘坐不同的车辆前往、地陪要事先把乘车路线、目的地告知每位车主，并与
其事先谈妥价格，地培与全陪最好陪同前往。

23.What preparations should the L/G make when the tour of one city is completed and before
the tour group departs for the next city?
当地游览结束后，旅游团离开本地前，地陪应做好哪几个方面的准备工作？
（1）核实交通票据；假如地陪系送乘飞机离境的旅游团，应提醒或协助领队提前72小时向民航确认机票（团体机票确认一般用传真向有关民航售票处确认即可）。

（2）确定出行李的方法和时间；
（3）商定第二天叫早、早餐、集合及出发时间；并通知饭店总台和旅游者；
（4）协助饭店结清与旅游者有关的帐目；地陪应在旅游团离店前一天提醒、督促旅游者尽早与饭店结清所有自费项目帐单（如洗衣费、电话费、饮料酒水费等）
（5）提醒有关注意事项。

提醒旅游者将有效证件、所购买的贵重物品及发票放在手提包里随时携带；（如系离境团，还应该提醒其准备好海关申报单，以备出关时查验。

（6）及时归还证件；地陪应检查自己的行李，是否还留有旅行者的证件、票据等。

若有的话，这应立刻归还，并当面点清。

一般情况下，地陪不应保留旅游团的旅行证件，如需要，可通过领队向旅游者收取，用完后，立即归还。

24. Generally, what services should the N/L render to the tourists on the way from city to city?
在旅行途中，全陪主要应做好哪几个方面工作？
（1）负责旅游团在旅行途中的生活服务。

全陪要负责照顾旅游者的饮食和休息，对途经城市和目的地城市作必要的讲解等；若长时间旅行，可在车上组织一些文娱活动，活跃途中气氛，消除旅游者的寂寞和疲劳；主动与旅游者交谈，联络感情，了解他们的思想动态和要求；
（2）提醒旅游者注意人身和财物安全，尤其要保管好贵重物品和证件；
（3）无论乘飞机还是火车，都应事先请领队分配机位和铺位；
（4）全陪自己要保管好旅游团队的行李托运单或行李卡和交通票据，抵达下一站时将其当面交给当地导游人员。

25. How should the N/G cooperate with the L/G during the tour in each city?。