中职组职业英语技能赛项-服务类组-样题
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目5
题目5For Contestant A Only选手A：某公司想要更换签约的快递公司（courier company），以得到更好的服务。
假设你是该公司的办公室主任，手上有对快递公司各方面的要求。
你的队友是办公室职员，手上有三家快递公司的资料。
请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对快递公司的各方面要求，填写任务单中的Section 1；2. 向队友询问三家快递公司的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的快递公司，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which courier company have you chosen for the company?3)Why have you chosen this courier company? (Please give detailed reasons why youhave chosen this courier company and haven’t chosen the other two.)题目5For Contestant A OnlyPlease read the requirements for a new courier company.Dear Miss Hamilton,Based on our growing business and work efficiency, the current courier company has not been very reliable. So I would like you to find a new one. The new courier company should meet the following requirements:•Good national coverage, local offices in all major cities and be able to transport any package across the country within two days•Cost of delivery should be lower than 20 yuan per package since most of our packages are small•Available App to track the packages and for our employees to download and use •High customer satisfaction. You can look online at reviews, or speak to anyone you know who has used them already.Our last experience was so bad that I don’t want it to happen again. Can you look into different options and get back to me with your choice?Sincerely,Maria本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
中等职业院校英语技能大赛样题模拟题
中等职业院校英语技能大赛样题模拟题Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】一个客人(G)走进接待处办理入店手续，接待员(R)提供帮助。
R: Welcome to Holiday Hotel. Can I help you?G: I want to check in.R: Do you have a reservation, madam?G: No. I need a standard room from June 6th to June 9th.R: Would you please fill out this registration form and show me your ID card?G: Yes, here it is. Mrs.BrownR: Then may I ask for a deposit of $ 300?G: Do you accept credit card?R: Yes, we do. This is your receipt and your key. Your room number is 708. Do you need somebody to help you send yourluggage to your room?G: No, I can manage it on my own. Thanks.R: Should you need any assistance, please dial11 to Front Desk. Have a pleasant day.Guest (G) 15分钟之后，她很吃惊隔壁有弹吉他的。
她向酒店(R)投诉。
R: What’s the trouble, Madam?G: I ask for hotel accommodation, not a KTV. I’ve never see n anything even worse. The next room 709 is playing the guitar.R: I’m sorry to hear that. We do apologize for theinconvenience. I’ll look into the matter.( R去告诉709 不要再谈吉他)R: I’m sorry, sir. Please don’t play the guitar, your behavior bothers people.S: OK.R返回R: Well, Madam, The man has promised not to play the guitar.G: Thank you.R: My pleasure. Have a nice day.G准备结账R: Good morning, madam. Can I help you?G : I’d like to settle my bill , please .R: It’s Lily Brown in Room 708, isn’t it ?G: Yes, I’m leaving this afternoon , so I’d like to check out now .R: Would you please wait for a moment while I calculate your bill, madam?G: OK. Go ahead.R: Yes, here is your bill . Would you like to check it ?G: Sure .( checking )G: No mistakes. Can I pay with a credit card ?R:: Of course .(The guest gives the Cashier his Master Card and the Cashier then processes it.)R: Here is your bill，and here is your receipt . Thank you, Mrs.Brown, and have a nice flight back.。
2016中职 职场应用(服务类专业组)样题 (赛项赛卷)
2016年全国职业院校技能大赛中职组职业英语技能赛项（服务类专业组）职场应用环节 样题 比赛说明及规则比赛说明：本环节包含两个阶段。
第一阶段：在备赛区进行，限时30分钟。
两名选手通过沟通，协作完成并提交任务单（Worksheet），按照比赛要求分别准备第二阶段的比赛内容。
第二阶段：在赛场进行，选手A按要求向评委陈述任务完成情况（限时3分钟），选手B回答评委的现场提问（限时2分钟）。
每位选手比赛时间剩余15秒时，响提示铃。
每位选手比赛时间终止时，响终止铃，选手必须停止汇报或作答。
本部分满分30分。
比赛规则：1. 备赛期间，两位选手只能用英语进行口头交流，不得互相展示或交换任何材料，否则将取消参赛资格。
2. 备赛期间，选手可根据需要在各自赛题上书写内容。
选手离开备赛室时，只能携带赛题（含Worksheet），不得携带除赛题以外的其他资料。
选手可携带各自赛题进入赛场，供汇报或回答问题时参考。
3. 备赛结束后，选手在工作人员带领下进入赛场。
在此期间，两位选手不得进行任何交流，不得互相展示或交换各自手中的材料，不得与他人进行交流，否则取消参赛资格。
4. 比赛期间，选手只能使用英语汇报或回答评委提问。
5. 比赛结束时，选手需上交全部资料。
For Contestant A Only选手A： 你是一家公司的市场部经理，由于出差需要从北京赶往新加坡。
你的队友是一家机票代理公司的客服人员。
他（她）有三个航班供你选择。
你需要与队友沟通，选择合适的航班。
在任务第一阶段（30分钟内），你需要完成：1. 阅读市场部经理对赴新加坡航班的要求，提取相关信息；2. 向队友询问三个航班的情况，根据要求完成任务单；3. 与队友讨论，选出最适合的航班；4. 准备第二阶段的汇报内容。
备注：任务单仅由选手A填写。
在任务第二阶段（3分钟内），你需要向评委汇报任务完成情况，内容需涵盖（但不限于）以下几个要点：1. What is your group’s task?2. Which flight do you choose?3. Why do you choose this flight?For Contestant A OnlyRead the requirements of flight choice.You work as a marketing manager in a multi-national company in Beijing. You have to leave for Singapore tomorrow to meet an important client. Y ou will have dinner with the client and then try to sign a contract. Y ou prefer direct flight and short flight time. The budget is no more than 3 500 yuan for a one-way ticket.WorksheetSection 1 Communicate with Contestant B and complete the following form.Section 2 Communicate with Contestant B and choose a suitable flight.Your choice is: ___________________________.比赛说明：本环节包含两个阶段。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目3
题目3For Contestant A Only选手A：某公司想要为员工提供健身房（health club）福利，以强健其体魄。
假设你是该公司的总经理助理，手上有对健身房各个方面的要求。
你的队友是办公室负责人，手上有三家健身房的资料。
请与你的队友沟通，选择一家你们认为最符合要求的健身房。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对健身房的各方面要求，填写任务单中的Section 1；2. 向队友询问三家健身房的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的健身房，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which health club have you chosen for the company?3)Why have you chosen this health club? (Please give detailed reasons why you havechosen this health club and haven’t chosen the other two.)题目3For Contestant A OnlyPlease read the requirements for a health club for staff use.Dear Mr. Lucas,To support our staff, I would now like to offer health club membership to all employees. Obviously, we do not have space to build a gym in our offices so can you find a suitable health club in the local area? The health club should meet the following requirements:•Be located near our offices• A wide range of facilities including a gym, a swimming pool and classes such as yoga •Open 24 hours a day•Have a social programme and a bar or a restaurant•Less than 350 yuan per month per personPlease look into the available options and get back to me as soon as possible.Sincerely,Sally题目3For Contestant A OnlyWorksheetSection 1 Read the requirements for a staff health club and complete the following form.Details RequirementsLocation It should be close to _______.Facilities The health club should have ______, _______ and _______. Opening hours It should be open _______.Social programme Have a social programme and a _________ or a ________.Cost Less than ________ per month per person.Section 2 Communicate with Contestant B and complete the following form.Details Information about each health clubLocation Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Facilities Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Opening hours Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Social programme Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Cost Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Section 3 Discuss the question with Contestant B and make a decision. Which health club do you choose for the company?□Health club A □Health club B □Health club C题目3For Contestant B Only选手B: 某公司想要为员工提供健身房（health club）福利，以强健其体魄。
职业英语 服务类 职场应用试卷 2017中职-拟设赛题
本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
For Contestant A Only选手A: 假设你是某公司行政经理。
公司要举办年终晚会，你手上有老板发来的活动要求。
你的队友是你的部门同事，手上有三个可供挑选的活动方案。
请与队友沟通，选出一个符合要求的最佳活动方案。
在比赛第一阶段，你需在30分钟内完成：1. 阅读老板提出的活动要求，填写任务单中的Section 1；2. 向队友询问三个活动方案的信息，填写任务单中的Section 2；3. 与队友讨论，选出一个你们认为最佳的活动方案，完成任务单中的Section 3；4. 准备第二阶段的汇报内容。
备注：任务单限选手A 填写，供其在赛场陈述时参考用，不作为评分内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which plan have you chosen for the party?3) Why have you chosen this plan? (Please give detailed reasons why you have chosen this plan instead of the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
For Contestant A OnlyPlease read the email from the boss. It is about her requirements for the plan.Dear Chris,As the end of the year is approaching, our company is going to hold an annual party on the evening of Dec. 31st. Will you please prepare the party?Since the average age of the 40 employees in our company is 26, the party should be interesting and attractive to young people. In addition, it should be held in some place with convenient transportation. We also look forward to some after-party activities, if possible. We are going to have the party after dinner, and the total budget for the party and dinner is no more than 25,000 yuan.Thanks! Don ’t hesitate to contact me if you have any questions.Yours,Cindy本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目4
本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
题目4For Contestant A Only选手A ：某公司要招聘一名实习生（intern ），工作时间为今年夏天。
假设你是该公司人力资源部负责招聘的经理，手上有对新实习生各个方面的要求。
你的队友是人力资源部员工，手上有三名候选实习生的资料。
请与你的队友沟通，选择一名你们认为最符合公司要求的实习生。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对实习生的各方面要求，填写任务单中的Section 1；2. 向队友询问三名候选人的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一名你们认为最符合公司要求的实习生，完成任务单中的Section 3；（备注：任务单仅由选手A 填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which candidate have you chosen for the company?3) Why have you chosen this candidate? (Please give detailed reasons why you havechosen this candidate and haven’t chosen the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
题目4For Contestant A OnlyPlease read the requirements for a new intern.Dear Mrs. Richmond,We have a position available this summer for a college student to gain work experience in our department. We often have lots of good letters and applications sent in that we keep on file. I would like you to look through these and choose a suitable candidate. Our requirements for the new intern are as follows:•An average academic results above 70% •Some experience of working with others •English at least at intermediate level and ideally one other language at a basic level •Be available for a minimum of 2 months this summer and longer if possible • Want to work in finance in the futurePlease look through the letters and come back to me with your choice.Sincerely,Harley本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
2017 中职 正式赛卷 职业英语技能 服务类-情境交流题目
2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评真题卷（服务类专业组）Part I Listening 听力（40%）Task 1Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question. （在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。
每道题读两遍。
每题你将有10秒钟的作答时间。
）1．A B C2．A B C3．A B C4．A B C5． A B C6.A B C7.A B C8.A B C9.A B C10.A B CTask 2 Listen and Match.Directions: In this section, you will hear a dialogue or a passage. Match the information according to what you hear and fill in the blanks with the letters. Notice there are two extra pieces of information you do not need. The dialogue or passage will be read twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话或短文。
饭店服务技能大赛中职组英语口语参考题
第三届全国旅游院校服务技能（饭店服务）大赛英语口语参考题（中职组）一、中式铺床题型一中译英1.这是239房间，我想加一个枕头。
(This is Room 239; I’d like to have onemore pillow.)2.您可以在房间直拨国际长途。
（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。
（We have express service at a50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。
（It seems that something is wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in Room2135 is out of order/service, can you please send someone to repair/fix it?）7.我想要一个转换插头。
（I’d like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。
（This is Room 8976, can you send me aniron, please.）9.我想要一个客房送餐服务。
（I’d like to have a room service.）10.客房里有小冰箱。
（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made upyet. It’s already 12:00.）12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of thehotel.)13.我房间的电视图象不清楚。
全国职业院校技能大赛中职组酒店服务赛项
全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库Part one 句子：中译英：欢迎光临我们酒店。
译：Welcome to our hotel.先生，请让我为您介绍一下房间设施。
译：Let me introduce the room to you, sir.在房间上网是免费的。
译：We offer free internet service in the room.先生，这是您的房间钥匙。
译：Here is your room card, sir.祝您在我们饭店过得愉快。
译：I hope you will enjoy your stay in our hotel.对不起，请问有没有要洗的衣服？译：Excuse me, do you have any laundry?我们随时为您服务。
译：We are always at your service.请问1628号房间在哪？译：Excuse me, where is Room 1628, please?请问您的衣服要怎么洗？译：How would you like your laundry cleaned?请问您房号是多少？译：May I have your room number, please?我带您去您的房间。
译：I will show you to your room.房间里有小冰箱。
译：There is a mini-bar in the room.我现在可以打扫您的房间吗？译：May I make up/clean your room now?酒店为客人提供免费的擦鞋服务。
译：The hotel provides free shoe shining service for the guests.抱歉，单人间已经全部订满了。
译：I’m sorry, our single rooms are fully booked.离开房间时请记得带钥匙。
中职组职业英语技能赛项-服务类组-样题
“ 2012年全国职业院校技能大赛”中职组职业英语技能赛项样题及说明(一比赛目的以赛促学,以赛促教是本次大赛的目标。
大赛致力于为全国中职学生及英语教师创建一个交流学习、拓展视野、展示才华的平台, 推动中职英语教学模式和人才培养方式的转变,展现中职学校英语教学改革成果,着力于中职学生沟通能力、信息处理能力、创新能力、思辨能力的综合培养,服务于中职英语教学改革的发展需求。
(二比赛构成比赛共由四个环节构成:在线测评、情境交流、职场应用和职业风采。
(三比赛各环节详细解析第一环节在线测评本环节要求每支参赛队的所有选手在计算机上使用“职业英语能力测试系统”完成,旨在考查选手在通用职场情境下的输入型语言技能(即听力技能和阅读技能。
1●第二环节情境交流本环节要求每支参赛队选取 1名选手进行现场比赛,旨在考查选手用英语描述事物的能力、现场应答能力和时间掌控能力。
本环节含两个阶段。
第一阶段:在备赛区进行,限时 30分钟。
选手阅读图片并为第二阶段的比赛做准备。
第二阶段:在赛场进行,限时 3分钟。
选手先用 90秒时间描述整组图片内容(内容可适当扩展 ,然后于 90秒之内回答评委的现场提问。
●第三环节:职场应用本环节要求每支参赛队选取 2名选手进行现场比赛,旨在考查选手用英语完成任务的能力和初步职业能力(对信息的处理能力、团队协作能力、语言表达能力和时间掌控能力。
本环节含两个阶段。
第一阶段:在备赛区进行,限时 30分钟,两名选手通过沟通和协作完成并提交任务单(Worksheet ,并按照比赛要求分别准备第二阶段的比赛内容。
第二阶段:在赛场进行,选手 A 按要求向评委陈述任务完成情况(限时 3分钟,选手 B 回答评委的现场提问(限时 2分钟。
(四比赛各环节样题●●●2附录一2012年全国职业英语技能大赛在线测评本次考试包括听力和阅读两部分,共 25道题目。
请在 30分钟之内完成。
听力测试现在开始。
请注意:听力部分结束后,你将无法返回修改。
2019年河南省中等职业教育技能大赛中职组酒店服务赛项英语口试题库
2019年河南省中等职业教育技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what can you say?A: I will say “Good evening, sir. I’d like to confirm your reservation.May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apology and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about t he guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” i s actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silverservice, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you d on’t know whether you have a room or not, what should you say as a reservation assistant?A: Sir, please wait a minute, I’ll check if we have a room available for you.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What should you say when you give the registration form to the guest as areceptionist?A: Sir, here is your registration form, please check your information,if everything is right, please sign your name here.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: When the guest wants to do the early departure,what should you ask as areceptionist?A: Sir, today is not your departure date. Would you want to leave earlier?10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: How do you ask the guest how he likes his steak cooked?A: How would you like your steak cooked? Rare,Medium Rare,Medium,MediumWell,or Well Done?18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q：What is not included in the room charge?A：Well,you will find a mini-bar in your e of it will be charged to your account.Also,the hotel provides room service,at an additional charge of course.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message?29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. I s that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A：Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right awa y.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal informatio n politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目1
题目1For Contestant A Only选手A：某公司业务扩大，现需要租用新的办公室。
假设你是该公司办公室主任，手上有总经理对选址的具体要求。
你的队友是办公室职员，手上有三个可供挑选的办公地点。
请与你的队友沟通，选出一个符合要求的最佳地点。
在比赛第一阶段，你需在30分钟内完成以下任务：1.阅读总经理提出的选址要求，填写任务单中的Section 1；2.向队友询问三个办公地点的信息，填写任务单中的Section 2；3.与队友讨论，选出一个你们认为最佳的地点，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。
）4.准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which office have you chosen for the company?3)Why have you chosen this office? (Please give detailed reasons why you have chosenthis office and haven’t chosen the other two.)题目1For Contestant A OnlyPlease read the requirements for an office.Dear Mr. Holt,As you know our company is getting bigger and we will shortly need a new office. I would like you to find a suitable place for us to move to. Ideally, it should have good public transport connections because people travel from all over the city. So, one located near the metro or bus stops would be really helpful for staff. The offices themselves should have space for a minimum of 150 people but it would be better if there was enough space for 200 because our company is likely to keep getting bigger. Our budget is limited to 200,000 yuan per month. Included in the office, I would like you to find one with a canteen for staff to eat in. There should be parking for 50 cars for senior management and visitors. Lastly, I would like an office with space for a staff gym. It’s important for our staff to be happy and healthy.Sincerely,Michael题目1For Contestant A OnlyWorksheetSection 1 Read the requirements for an office and complete the following form.Details RequirementsLocation Near _______ or __________Space Between ________ and _______ peopleCost Limited to ___________Facilities _________, _________ and ___________Section 2 Communicate with Contestant B and complete the following form.Details Information about each officeLocation Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Space Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Cost Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Facilities Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Section 3 Discuss the question with Contestant B and make a decision. Which office do you choose for the company?□Office A □Office B □Office C题目1For Contestant B Only选手B：假设你是某公司办公室职员，你的队友是办公室主任。
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“ 2012年全国职业院校技能大赛”中职组职业英语技能赛项样题及说明(一比赛目的以赛促学,以赛促教是本次大赛的目标。
大赛致力于为全国中职学生及英语教师创建一个交流学习、拓展视野、展示才华的平台, 推动中职英语教学模式和人才培养方式的转变,展现中职学校英语教学改革成果,着力于中职学生沟通能力、信息处理能力、创新能力、思辨能力的综合培养,服务于中职英语教学改革的发展需求。
(二比赛构成比赛共由四个环节构成:在线测评、情境交流、职场应用和职业风采。
(三比赛各环节详细解析第一环节在线测评本环节要求每支参赛队的所有选手在计算机上使用“职业英语能力测试系统”完成,旨在考查选手在通用职场情境下的输入型语言技能(即听力技能和阅读技能。
1●第二环节情境交流本环节要求每支参赛队选取 1名选手进行现场比赛,旨在考查选手用英语描述事物的能力、现场应答能力和时间掌控能力。
本环节含两个阶段。
第一阶段:在备赛区进行,限时 30分钟。
选手阅读图片并为第二阶段的比赛做准备。
第二阶段:在赛场进行,限时 3分钟。
选手先用 90秒时间描述整组图片内容(内容可适当扩展 ,然后于 90秒之内回答评委的现场提问。
●第三环节:职场应用本环节要求每支参赛队选取 2名选手进行现场比赛,旨在考查选手用英语完成任务的能力和初步职业能力(对信息的处理能力、团队协作能力、语言表达能力和时间掌控能力。
本环节含两个阶段。
第一阶段:在备赛区进行,限时 30分钟,两名选手通过沟通和协作完成并提交任务单(Worksheet ,并按照比赛要求分别准备第二阶段的比赛内容。
第二阶段:在赛场进行,选手 A 按要求向评委陈述任务完成情况(限时 3分钟,选手 B 回答评委的现场提问(限时 2分钟。
(四比赛各环节样题●●●2附录一2012年全国职业英语技能大赛在线测评本次考试包括听力和阅读两部分,共 25道题目。
请在 30分钟之内完成。
听力测试现在开始。
请注意:听力部分结束后,你将无法返回修改。
Part I Listening 听力 (20%Section 1In this section, you will hear five short sentences and questions. There are three pictures marked A, B, and C for each question. Choose the picture that best matches the question. Each sentence and question will be read twice. You will have 10 seconds for each question. (图片判断。
在本节中,你将听到 5个句子和相应的问题,每道题配有A 、 B 、 C 三幅图片,请选择与题目内容相符合的一幅图片。
每道题读两遍。
每题你将有 10秒钟的作答时间。
1. (A.B.C.3“ 2012年全国职业院校技能大赛”中职组职业英语技能赛项样题及说明42. (A.B.C.3. (A.B.C.4. (A.B.C.“ 2012年全国职业院校技能大赛”中职组职业英语技能赛项样题及说明55. (A.B.C.正确答案:1 C2 A3 A4 B5 B Transcripts:1. Xiao Ming likes Chinese food. What would he like to choose?2. It’s a place for people to go swimming. What is it?3. Li Hua is a shoe maker. Where does she work?4. Mr Li drives to his office every day. Which one will he choose?5. Li Ming loves doing physical exercise in the morning. What would Li Ming most probably choose to do? Section 2In this section, you will hear a dialogue, and fill in the blanks according to what you hear. The dialogue will be read twice. You will have 1 minute for the task. (填空。
在本节中,你将听到一段较长的对话。
请根据对话内容填空。
对话读两遍。
你将有 1分钟的作答时间。
6正确答案:1 Yang Fan / YANG FAN2 machinery / Machinery / MACHINERY3 mechanic / Mechanic / MECHANIC4 vocational / Vocational/ VOCATIONAL5 no /No /NOTranscripts:Yang Fan: Good morning. My name is Yang Fan. I’d like to apply for a position in your company.Manager: Well, What’s your major?Yang Fan: My major is machinery.Manager: What job would you like to apply for?Yang Fan: Auto-repair mechanic.Manager: Can you tell me about your education?Yang Fan: Of course. I will graduate from a vocational school.Manager: Do you have any work experience?Yang Fan: No. I have no work experience.Manager: OK. We’l l tell y ou our decision in two days.Yang Fan: Thanks a lot.Part II Reading 阅读(30%Section 1In this section, you will read five short texts. There is a question and four possible answers for each text. Choose the best answer for each question. (选择题。
在本节中,你将读到 5个短信息。
根据短信息,从每题所给的 A 、 B 、 C 、 D 四个选项中选出最佳答案。
71.The weather reporter will advise people to _______. A. take an umbrella in Beijing B. wash their cars in BeijingC. have less outdoor activities in ShanghaiD. wear windproof clothes in Shanghai2.Fro m the chart, we know __________ people disagree with holding students’ fashion show.A. 33%B. moreC. lessD. all3.“ 2012年全国职业院校技能大赛”中职组职业英语技能赛项样题及说明 8 Mr. Buck is flying to Singapore from Beijing in the evening.Which flight will he catch?A. CA909B. CA327C. CA401D. CA6734.You should inform Ms. Gill when you _________.A. when you need the telephone directoryB. after you change your phone numberC. when you forward the telephone directoryD. if you need Ms. Gill’s phone number5.Applicants for the position _________.A. should work no more than two yearsB. will get a low payC. should work with a secretaryD. should have a minimum of 2 years’ working experience正确答案:1 A 2 B 3 D 4 B 5 DSection 2In this part, you will read five short descriptions and six pieces of information related to them. Match the description and the related information and fill in the brackets with the letters. Notice there is one extra piece of information you do not need.(信息匹配。
在本节中,你将读到 5段描述和 6条相关的信息。
请将这些描述和相应的信息匹配起来,并把与信息对应的字母填写在括号内。
注意有一条冗余信息。
( 1. Mr. Bailey wants to discuss sales plans for the new products.( 2. Alice Barton needs to buy some new office goods with high quality.( 3. Ms. Carter wants to return the goods with quality problems.( 4. Julian Lane wants to complain that she has been charged too much tax on her pay.( 5. Carl Lewis needs to deliver goods to Australia from the local market.正确答案:1A 2D 3C 4B 5ESection 39In this part, you will read a passage and five questions about it. Choose the best answer for each question. (选择题。