Meeting Guest at Airport
口技基础教材1---P8 1
P8 1.6 机场迎接宾客Meeting a Guest at the Airport原文：王先生：请问，您是从英国来的希尔顿女士吗？//Mrs. Hilton: Yes, I am. Are you…? //王先生：我姓王，是北京国际旅行社销售部的经理。
欢迎您到北京来，很高兴认识您。
// Mrs. Hilton: How do you do, Mr. Wang? I’m very pleased to meet you, too. //王先生：希尔顿女士，您拿到行李了吗？我们来确认一下您这次在中国的日程安排吧。
// Mrs. Hilton: Thank you. I received a copy of my itinerary from your Travel Service before I left Britain. Have there been any changes? //王先生：基本上没有变化。
//Mrs. Hilton: Could you be more specific please? //王先生：好的。
首先，您将在北京参观故宫博物院，游览长城。
//Mrs. Hilt on: That’s great! I have been looking forward to seeing them. And what is my second stop? //王先生：然后于9月15日飞往古都西安参观秦始皇兵马俑。
希望您喜欢。
//Mrs. Hilton: Yes, lovely. I heard so much about them that I could hardly wait. //王先生：然后您将于9月18日飞往桂林，在那里您可以饱览桂林山水。
//Mrs. Hilton: Good! I have heard that the mountains and rivers in Guilin are fantastic! //王先生：然后您将于9月21日从桂林飞往广州，并从广州离境。
导游实用英语Module 1 Meeting Guests
Unit 1 Meeting Guests at the Airport
• T Yes. • L Hello，Madam，can I help you with your luggage • T Thank you. But I can manage it myself. • L If there's anything I can do for you，I'm ready to help. • T It's very kind of you. • L Here's our tour bus. Please remember the plate number of
your tour group，rightS Yeah! • L And，is everybody here now • S Let me see. Yes，we are all here. • L Well，how many pieces of baggage do you have
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• Good afternoon，ladies and gentlemen. Welcome to Arshan and welcome to Inner Mongolia.Please allow me to introduce my team first. My name is Li Hua and I'll be your local guide duringmyour stay here. You can call me Xiao Li or Li for short. Of course，Hua is OK if you like. And this is Mr. Wang，our driver. He has been a bus driver for more than 20 years and has a lot of driving experience. Now we're going straight to the Haishen Hot Spring Hotel. It's the best and the only five一star hotel in this city. You are going to be staying there for the next few days. I'm sure you will enjoy your stay there and you will be impressed with the hot spring there.
unit 1 Meeting guests at the airport
1.what’s the first step of reception in tourism?
2.What does the English saying “ well begun is half done” mean?
3.How many procedures of meeting guests at the airport? What are they?
Words and expressions
Wonder 1)(用于礼貌地请人做事、征求意见或打听 消息时)不知…，请问… I was just wondering if you could help me. 2)难怪；怪不得；不足为怪 'no wonder', 'little wonder', or 'small wonder', No wonder my brother wasn't feeling well. 3)奇迹 They come in droves to see the natural wonder.
It is no use talking without doing．
不定式做主语往往表示具体的特别是将 来的动作。如：
It's so hot．What I want to do now is to have a swim in a river．
As a qualified tour guide
• as作介词的用法 • as作介词，意思是"作为"，" 以……身份"。例如： • He came to China as a tourist five years ago.他五年前以游客的身份 来过中国。
导游英语口语-MeetingGuest
Unit1 Meeting Guests
Module 1 Meeting Guests at the Airport
Unit1 Meeting Guests
Unit1 Meeting Guests
Useful Expressions 1. Welcome to China!
2. Did you have a good trip?
Unit1 Meeting Guests
Notes 1. Let me introduce ...to ... let somebody do something是祈使句， 意为让……来做……事情。 introduce ...to ...意为向……介绍…… eg: Let me open the door for you. 我来替你开门吧。 Let me introduce myself to you. 我来自我介绍一下。 2. We will do our best to make your trip happy and satisfied. 我们将竭诚使您的旅途愉快并令您满意。 do one's best to do something意为尽力做…… make ...+adj意为使某人处于……
Unit 4 Meeting at the Airport
Pairwork
The following may be useful: Hi! I am John Wood. How do you do. Welcome to………. How was your flight / trip?
Unit 4 Meeting at the Airport
Into the Unitห้องสมุดไป่ตู้
到机场接客户，先找到客户，如首次见面， 可将客户名字写在纸上，在出口处举起等候， 等待客户过来相认。接到客户时，先相互问 候，也可交换名片，确定没有接错人，再帮 忙提行李，如行李太重，可请客户在门口等 候，在开车过来接他。可以找轻松话题聊天 或介绍沿途的风景，不可谈论隐私之类的话 题，也不要急着谈生意。
Listen and answer the following questions:
Where does Mr. Wood come from? Is Li Wen from the Yuhai Textile Corporation? Have they known each other for a long time? Did Mr. Wood have a long flight? Where will they go after leaving the airport?
It’s very kind of you. 您真好 It is very kind of you to lend me the book. 你把书借给我实在太好了。 It is very kind of you to send me such a nice present. 送我这么漂亮的一件礼物你真是太好了。 The flight was long. 飞行很长
(整理)商务英语在机场接待客户MeetingaBuyerattheAirport.
接待海外商旅Meeting a Buyer at the AirportPhraseHold up 耽搁，延迟"hold up"原为动词词组，是‘妨碍、阻止’之意（"hold"有‘拘留；束缚’的解释）。
该词组可转换当名词，解释为‘耽搁，延误’，注意当名词时，两字合为一字。
Because of holdups in traffic, we were late for work.因为塞车所以我们上班迟到了。
take a nap 小憩；睡一会儿"nap"有‘假寐、小睡’的意思。
需要注意的是这个词组的动词用"take"或"have"。
"have / take a nap"，指睡的时间很短。
Do you usually take a nap in the afternoon?你有午睡的习惯吗？jet lag 时差不适"jet"是指‘喷射机’，"lag"有‘迟滞；落后’之意。
"jet lag"是复合名词，指坐长程飞机到了某地，而不能适应当地时差的感觉；若以"bad"置于之前来形容，则强调‘很难’适应时差。
After arriving in New York, Mr. Yang had bad jet lag, and needed to sleep late.到达纽约后，杨先生因无法适应时差，都要到很晚才能睡。
Adjust to... 适应…"adjust"有‘调整；使适应’的意思；"adjust to"后加名词词组则是‘适应某事（人）’之意。
It took Wayne almost a year to adjust to army life.Wayne 花了将近一年的时间才适应军中生活。
机场接待客人英语情景对话范文 范例
机场接待客人英语情景对话范文范例Certainly! Here's a sample conversation for receiving guests at the airport in English:Guest: Hello, I'm looking for the way to the baggage claim area. Could you help me find it?Receptionist: Of course. Welcome to [Name of Airport]! The baggage claim area is straight ahead past the customs and immigration counters.Guest: Thank you. Can I ask where I can find transportation into the city center from here?Receptionist: Certainly. You can find taxis outside Door 5; they will take you to your destination. Alternatively, there's a shuttle bus service just outside Door 3 which runs every half hour.Guest: Great, thank you so much for your help.Receptionist: You're welcome! If you have any further questions or need assistance during your stay, feel free to ask at the information desk located in the arrivals hall.Guest: That's good to know. Thanks again!Receptionist: Have a pleasant stay in our city!This conversation provides an example of a receptionist assisting a guest at an airport by providing information about navigating through the airport and onward transport options. It uses role-specific language commonly found in such situations and emphasizes hospitality and helpfulness.。
商务英语口译Unit 1 Meeting at the airport
of the scenery along the way, or changes in the city. In this way, silence can/should be avoided. And it also can help the guests learn the city which they are visiting. Anyway, it is the basic courtesy of hospitality.
Part Two
Unit 1 Meeting at the Airport
• W: Yes, I’ve been there once last year. • L: Do you like China? • W: Yes, it’s a nice place. • L: Do you smoke? • W: No, thanks. I just quit smoking. • L: Really? Oh, it’s not easy. I tried many times, but always
Part Two
Unit 1 Meeting at the Airport
• Dialogue Two On the Way to Hotel (1) • (It is on the way to the hotel, and Li Hua is talking with Mr.
Wilson and Mr. Parker' about their trips in Guangzhou.)
• L: Excuse me; are you Mr. Wilson from the International Trading Corporation?
Lesson 1 Meeting Foreign Guests at the Airport
Lesson 1 Meeting Foreign Guests at the AirportAirport n.机场secretary n.秘书textiles n.纺织品corporation n.公司enjoyable adj.令人愉快的；有趣的manage v.设法flight n.飞机；航班comfortable adj.舒适的luggage n.行李turbulence n.气流；揣流long-expected adj.盼望以久的introduce v.介绍appreciate vt.欣赏；感激fax n.v.传真arrival n.到达uneventful adj.平安无事的import and export 进出口sales manager 销售经理parking lot 停车场Terminal building 机场大楼waiting hall 后机大厅luggage/baggage claim 行李提取处information/inquiry desk 问讯处taxi stand/rank 出租车候租处to host/Receive sb.接待某人entertain 招待entry 入境passport 护照visa 签证cabin/compartment 机舱economy class cabin/compartment 经济舱first class cabin/compartment 头等舱checked luggage 托运行李hand luggage/carry-on luggage 手提行李luggage tag 行李签luggage check/bill 行李票route 航线flight 航班airline 航空公司incoming passenger 入境旅游（入港旅游）outgoing passenger 出境旅游（出境旅游）anti-quarantine station 卫生检疫站health certificate 健康证书HIV艾滋病毒HIV test 艾滋病检测resident permit 居留许可证customs declaration form 海关申报单customs formalities 海关手续personal belongings 个人物品personal effects 个人物品green channel 绿色通道red channel 红色通道on schedule 准点ahead of schedule 提前behind schedule 晚点Lesson 2 On the Way to the HotelGolf n.高尔夫tennis n. 网球jogging n.慢跑to speed up：加快construction n.建设brand-new adj.崭新的coast n. 海岸线boundary n.边境线investor n.投资者Vietnam n.越南visa n.签证bazaar n.集市，巴扎mango n.芒果litchi（lychee）n.荔枝longan n. 龙眼ongoing adj.正在进行的shrub n.灌木bush n.灌木reserve vt.预定reservation n.预定overlook vt.姚望，俯瀚laundry n.洗衣店e-mail 电子邮件convention n.会议porter n.行李员elevator n.电梯tips n.小费to lag behind 落后residential area 住宅区autonomous region 自治区the State Council 国务院finance and trade zones 金融贸易区export processing zone 出口加工区bonded area 保税区preferential policies 优惠政策tax reduction and exemption 税收减免transit point 中转地department store 百货商店chain store 连锁店shopping mall 购物中心night market 夜市subtropical region 亚热带地区the Shangri La Hotel 香格里拉饭店business center 商务中心room service 客房服务General Manager 总经理news conference 新闻发布会reception desk 总服务台check in （旅馆入住）登记手续China Telecoms 中国电信single room 单人间registration form 登记表key cards 钥匙卡service charges 服务费to charge sth.to sb‘s account 把…记到某人帐上Single room 单人房double room 双人房twin room 两张床的双人房presidential suite 总统套房luxury suite 奢华套房Holiday Inn 假日酒店hostel/guest house 招待所hotel registration form 宾馆登记表itinerary/schedule/agenda 日程安排cosmopolitan city 国际性城市metropolis 大都市reception/entertainment party 招待会to go through formalities 办手续bellboy 酒店侍者reception clerk/receptionist 总台接待员floor attendant 楼层服务员to feel at home 感到很自在，宾至如归dining hours 开饭时间to fill out a hotel registration form 填写宾馆登记表elevator/lift 电梯escalator 自动扶梯service charge 服务费music teahouse 音乐茶座peak/busy season 旺季dead/slack/offseason 淡季reservation 预定to make a reservation 预定to cancel a reservation 取消预定。
meeting guests at the airport 机场迎接
Arranging transportation 乘车安排
1. Mr. Liu, would you please take this car? 2. Mr. Miller, this little Toyota is too small. You’d feel much more comfortable in that limo. 3. I’m sorry, but we have to squeeze in. This van is the only vehicle I can get today. 4. Please put your baggage in the trunk and make sure you’ve left nothing behind. Okay, let’s get going!
Meeting guests at the airport
பைடு நூலகம்
Useful sentences
1.I need to pick up somebody at the airport.(我要去机场接人) 2.Excuse me, Miss, will Flight No. 33666 arrive on time?(小姐,请问33666号航班会准时 到吗?) 3.It has been delayed.(飞机晚点了) 4.It arrived on time.(飞机正点到达) 5.It has been cancelled.(航班被取消了) 6.Where is the luggage Pick-up?(行李提取 处在哪?) 7.Where is the Taxi Stand?(在哪叫出租车?)
接机时的几个谈论话题：
lesson 2 meeting the guests at the airport(2)
Mr. Smith: Hello. My name is Mr. Smith.
Peter: I’m pleased to meet you. My name is Peter Villa. Mr. Smith: Which country are you from? Peter: I’m from Mexico.
7. My name is Li Ming.
（1）介绍类型 Self-introduction Introduction via sb （2）介绍原则： 先把级别低的介绍给高的，把年幼的介绍给年长的， 把男子介绍女子，谁尊贵谁较后介绍； （3）介绍的语体根据场合、对象的不同而不同。
Dialogue 3 Self-introduction
Lesson Two
Meeting the guest at the Airport (2)
ቤተ መጻሕፍቲ ባይዱ
Dialogue At the Airport At the airport, Li Ming, a guide from the Travel Service, is meeting a tourist party from the United States headed by Mrs. Hunt, whom Li has not met personally, but about whose arrival the Travel Service has received notice beforehand. (L: Li Ming H: Mrs. Hunt P: Passenger) L: Excuse me, but are you Mrs. Hunt from the United States? P: No, I’m Joan Robinson. L: I’m sorry. P: Never mind. Look! Mrs. Hunt is over there. L: Excuse me, but are you Mrs. Hunt? H:Yes, I am. L: Welcome to China, Mrs. Hunt. My name is Li Ming, your local guide from CITS. H: Glad to meet you, Mr. Li. Thank you for coming to meet us. L: Glad to meet you, too. Mrs. Hunt. Did you enjoy your trip?
meet the guests at the airport机场接客
Questions for discussion
1. When did you get your last vaccination and anticholera injection? 2.May I have your luggage declaration, please? 3. Have you anything to declare? 4. How much will the duty amount to? 5. Did you enjoy your trip?
Part VI: Homework
1.Review the dialogues 2.Preview next unit 3. Make simulated dialogues . 4. Extensive reading .
Thank You !
Have a nice class!
Listening and its recording
Dialogue 2 Meeting the guests at the airport
ห้องสมุดไป่ตู้
Listening and its recording
Situation: At the airport, Li Ming, a guide from the Travel Service, is meeting a tourist party from the United States headed by Mrs. Hunt, whom Li has not met personally, but about whose arrival the Travel Service has received notice beforehand. (L: Li Ming H:Mrs. Hunt P: Passenger) L: Excuse me, but are you Mrs. Hunt from the States? P: No, I’m Joan Robinson. L: I’m sorry. P: Never mind. Look! Mrs. Hunt is over there. L: Are you Mrs. Hunt? H:Yes, I am. L: Oh, Mrs. Hunt. Glad to meet you. My name is Li Ming. I’m the guide from the travel service. Hi, Mi. Li. Thank you for coming to meet us. ( they shake hands.) L: Welcome to China, Mrs. Hunt. Did you enjoy your trip? H:Not too bad. But we are later than expected. Our plane was delayed You know, it was a bit bumpy yesterday morning. We ran into a storm. We were held up for several hours at the airport,waiting for the storm to clear up. But on the whole we had good flying weather. L: Well, you’ve arrived safe and sound. Nevertheless, it’s a long trip. You must be tired. H:I’m , rather. But I’ll be all right by tomorrow and be ready for sightseeing. L: I hope you’ll have a pleasant stay here.
外经贸实用英语口语 Task 2 Meeting Foreign Guests at the Airport
当然可以。 5. The very first.
的确是第一次。 very a. 恰好是，正是 You're the very man I want to see. 你正是我想要见的那位。
.
ቤተ መጻሕፍቲ ባይዱ
6. I can manage it all right. 我能应付得来。
.
3. Handshake 握手，初次见面时一个很重要的礼节。一般在刚见面
时和分手之前握手。 男士之间握手要有力，与女士握手时则要轻一些。
.
4. It's my pleasure. My pleasure. It's a pleasure. Pleasure. 不客气，不用谢。
回答别人的致谢时还可用： Don't mention it. You're welcome. Not at all. Any time.等
.
Warm-up
Discussion: Before the guests arrive, is there anything you should check or prepare? Discuss with a partner.
.
Guiding Information
机场接机注意事项
1
2
Confirming terminals, arrival gate &
time
Waiting at the
“International Arrivals”
3
Confirming guests; Raising a
signboard if necessary
酒店接机服务标准操作(中英版)
酒店接机服务标准操作规程G UEST E XPECTATION 客人期望:I expect a professional Hotel Airport Representative whom I can easily locate and who will help me with my luggage and show me to my hotel limousine in a speedy and polite manner.我希望我能轻松地找到一个专业化的酒店机场代表，他会帮我安置行李并以一种快捷而礼貌的方式把我带进酒店接机车上。
Why is this task important for you and our guests?为什么该任务对你和我们的客人都很重要？Answers回答:1.Saves me time. 为我节约时间。
2.Since I am the first hotel employee met by our guest, I will leave thefirst very important impression. 既然我是客人见到的第一位酒店员工，我要给客人留下很深的第一印象。
3.I want to demonstrate our professionalism. 我要展现我们的职业道德。
I am able to offer service that starts at the very beginning with the guest’sarrival and reflects the hotel standards. 我要在客人到店的一开始就提供服务并要体现出酒店的水准。
Summary questions问题小结:1. What should the Airport Representative be equipped with daily?机场代表应该每天带上什么东西？2. How should the Airport Representative meet the guest at theairport arrival exit? 在机场出口站，机场代表应该如何接待客人？3. Why is the impression, which the Airport Representative leavesso important? 为什么为什么机场代表要给客人留下的印象很重要？4. What do I need to do when the guest is in the car? 当客人进入轿车时，我要做些什么？5. Why should the Airport Representative inform the Concierge ofthe guest’s likely arrival time? 为什么机场代表应该告知礼宾部客人可能到达的时间？How should lost luggage be handled? 如何处理丢失的行李？。
机场接待客人常用英语口语对话-)
一．R e c e i v i n g G u e s t s a t t h e A i r p o r t机场接待客人常用英语口语对话Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ?Airport Representative (AR ): Yes, Mr... ?G: I’m Robert Hilton from the American Andrew Rice Origin Foundation.AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai!G: Glad to meet you.AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton?G: Yes. Its my very first. I’m looking forward to seeing your beautiful country.AR: I hope you will have a pleasant stay here.G: Thank you. I’m sure I will.AR: Is this all your baggage?G: Yes, it’s all here.AR: We have a car over there to take you to our hotel.G: That’s fine.AR: Let me help you with that suitcase. Shall we go?G: Yes, thank you for all your trouble.AR: No trouble at all. This way, please.句型操练You must be our long-expected guest, Mr.X from the U.S.您一定是我们盼望已久的客人，从美国来的X先生吧！Very nice/glad/pleased to meet you.幸会I'm delighted to meet you at last.很高兴终于见到您了。
山东导游考试现场问答 英语
山东英语导游现场考试试题Questions on the skills of tour guiding1. After meeting your guests at the airport,what are the important things you should do before sho wing them to the awaiting coach?(1) check the number of the tourists together with the tour escort (tour leader) and the national guide.(2) ask for luggage claim cards and give them to the porters so that the luggage can be carried to the hotels as quickly as possible.2. What should be mentioned in a welcome speech?(1) greet the tour members on behalf of the travel service.(2) introduce yourself and driver.(3) express wishes to serve the tourists sincerely and honestly.(4) wish the tourists a pleasant journey and wonderful stay.3. What should you do when the tourists are leaving the airport with you to the city proper?(1) introduce the main buildings,attractions,scenes and views on the way.(2) interprete the local history,geography,population,areas,climate,culture,custom,cuisine and so on.(3) tell the name of the hotel,class,location and other distinctive features.(4) inform the tour members the place and time to gather and the parking place of the coach.4. What should a tour guide do on the way back from the local scenic areas (spots)?(1) help the group members recall what they have visited,giving supplementary explanation,and ans wer questions.(2) introduce the sightseeing en route (if the return route differs)(3) give briefings on the following day’s itinerary,the time and place that all members should meet fo r setting out.(4) remind the tour members of taking good care of their personal possessions and help them get off.5. What should a tour guide pay attention to when using body language?(1) use proper and appropriate body language while taking the group members’tradition and custom into consideration.(2) behave naturally.(3) combine the verbal and non-verbal languages skillfully.(4) avoid nonsense gestures.6. What responsibilities should a tour guide take when accompanying the tour members to going sh opping?(1) give a brief introduction to the shopping arcade.(2) recommend traditional handicrafts and typical souvenirs.(3) render the assistance in their choices of goods and make sure that any shoddy,vulgar and unrea sonable goods are not sold to your guests at any time.(4) make an arrangement for packaging or shipment of the goods that was purchased by any guest i n your group.7. What are the things you should mention in a farewell speech?(1) review the tour activities.(2) express sincere appreciation for friendship and co-operation.(3) invite suggestions and criticism for improvement.(4) make apologies if there is an inadequacy in service.(5) extend good wishes.8. If a tour member caught a cold,what should the tour guide do?(1) advise him/her to see a doctor in no time and accompany him/her to hospital if necessary.(2) advise him to stay in the hotel instead of continuing the tour. Inform the restaurant to arrange ro om service.(3) tell the tourist that the medical fee should be covered by himself/herself.(4) never offer the tour member any medicine without a doctor’s prescription.9. What should a tour guide do if the tour members encountered a robbery?(1) never hesitate to protect the safety of the tour members,and offer the first aid in case of an injur y.(2) report to the local Public Security Bureau and offer the necessary assistances.(3) report to your travel service and seek for further directions.(4) take active measures to soothe other tour members.(5) help the travel service with the arising problems after the accident.10. A tour member would not like to share the room with his/her roommate and asked for a single r oom. What should the tour guide do then?(1) ask the tour leader for help and change rooms among the tour members.(2) If the tour leader failed in mediation and there is a vacancy in the hotel,the tour guide should fir st tell the complainer the single room rent should be paid by him/her in cash then help change roo m.11. What should a guide do if a tourist asks to change food? (The food is not to his taste and he wa nts to make his own orders)(1) explain patiently that the meals are arranged according to the standard on the contract though t here may be a little variation.(2) ask the tour leader for help.(3) tell the guest the additional bill should be paid by himself/herself and the previous food charge w ill not be refunded.(4) If guests ask for extra orders and drinks,the guide should meet their needs and tell the additional cost is covered by the guests.12. If a tourist desires to buy goods that is out of stock,and asks the tour guide to buy for him and help with the shipment,what should the guide do?(1) generally speaking,the tour guide should politely refuse the demand.(2) If the tour member insists on doing so,the tour guide should report to the travel service for perm ission and follow the directions of the travel service.(3) Let the tourist leave enough cash with the tour guide. The travel service will refund the balance.(4) The tour guide should mail the invoice,consignment form and consignment receipt to the client. The travel service should keep the copies of these documents.13. If the tour group has to leave the destination earlier than expected for objective reasons,what s hould a guide do?(1) manage to finish the scheduled travel programs or alter the plan to show the tour members arou nd the most representative and typical local attractions.(2) inform the travel service of the next destination about the earlier departure time.(3) report to the travel service and the department concerned,inform the hotel for check-out,tell the restaurant to cancel the meals and inform the bus company to cancel the rental of coach.14. What should a guide do if a tour group misses the airline,train or ship?(1) report to the travel service or the department concerned and ask for help.(2) contact the airport,railway station or port and help the tour members transfer to the follow-up fli ght/train/ship immediately or transfer to the charter liner or other means of vehicles.(3) soothe the tour members and make a good arrangement for the accommodations and the tour d uring the stay.(4) inform the next destination immediately to alter the itinerary.(5) make an apology to the tour members.(6) submit a trip report including full explanation of problems and responsibilities.15. After the check-in procedure in a hotel,a tour member has not received his luggage yet. How ca n the tour guide help with the lost luggage?(1) look for the luggage with the tour leader in e very tour member’s room to see if there has been a misplacement.(2) contact the hotel bell service and search in the hotel.(3) report to the travel service and the department concerned and ask for help.16. What should a local guide pay attention to when counting the number of pieces of group luggage after meeting the tour group at the airport?(1) put the group luggage in a quiet and safe place.(2) count the number of luggage with the tour leader,the national escort and the porter.(3) transfer the luggage to the porter after recounting the number of luggage.17. The local guide should arrive at the gathering place 10 minutes ahead of the scheduled time,wh at should the guide do then?(1) urge the driver to get everything ready for setting out.(2) count the number of the tour members.(3) remind the tour members of the weather forecast,the topographical features of scenic spots,the duration of hike,etc.(4) guide the tourists to board the coach,and count the number of guests again.18. What measures should be taken if one tour member gets lost during the tour?(1) the national escort and tour leader should search the lost guest immediately,while the local guide should continue to guide the tour.(2) report to the department concerned such as the police station.(3) check with the hotel to see if the guest has returned.(4) report to the travel service.(5) settle down the arising problems after the accident.(6) submit the report on the details of the accident.19. If the tour guide failed to meet the tour group,what should he do to make up?(1) If it is the tour guide’s fault,he should make an apology sincerely and give out the reasons imme diately,and offer more considerate and enthusiastic service to gain the guests’trust and pardon. (2) If it is caused by the objective factors,the tour guide should contact the travel service immediate ly to check the reasons and explain to the guests patiently to avoid any misunderstanding. Also he s hould try to fulfill the given task and invite the leader of the travel service to make apologies and co mpensate the tour members if necessary.20. How do we prevent from losing the tourist’s passport,ID Card,money,valuables,luggage,etc.?（1）We should remind the tourists of those things frequently.（2）Return the passport,ID card,etc. at once after we finish using them.（3）Carefully check the luggage and hand over carefully,too.（4）The driver does remember to close the door and windows after all the tourists get off.21. At what time should you meet the tour group at the airport and the railway station respectively? We should arrive at the airport or railway station 30 minutes ahead of time. But we can arrive at the airport 20 minutes ahead of time when meeting the foreign independent tourists (FIT).22. Do you know the classification of the travel services in China?They are classified into the international travel services and the domestic travel services.23. Please tell us the qualification to operate the tour business.First,obtain a License for the Travel S ervice’s Tour Business Operation from the tourism administrati on first,and then obtain a Business License from the Business Administration.What insurance should the travel service hold when undertaking tour business operation?It must insure itself against the travel service liability policy.24. Please explain the meaning of the tour guide.It refers to a person who obtains a tour guide certificate,accepts the accreditation of the travel servi ce,provides the services of guide,explanation (interpretation) and living.25. Could you tell us the period of validity to the tour guide certificate and the temporary tour guide certificate respectively?The tour guide certificate will be valid year after year if you extend your qualification annually. The period of validity to the temporary tour guide certificate is not more than 3 months,and you cannot extend your qualification.26. Please analyze the subjective reasons of lateness of the guide to meet the tour group.(1)He didn’t get to the arrival place accor ding to the scheduled time;(2)He got to the wrong arrival place;(3)The flight number had changed,but the tour guide met the tourists according to the original sche dule;(4)He met the tourists according to the old timetable;(5)He didn’t select the right exit to wait for the tourists.27. How do we prevent from meeting the tour group later than the scheduled time?(1)Carefully check the schedule,make sure the vehicle and the exact arrival time;(2)Get to the reception place in advance.28. How do we prevent from meeting the wrong tour group?(1) Be familiar with the reception schedule,the names of the travel services,the number of the tour group,the number of the tourists,the name of the tour leader,the hotels,etc.(2) Arrive at the reception place to meet the tour group in advance.(3) Carefully check when welcoming the guests.(4) Take strict precautions against the tour group being illegally met by other person.29. How do we prevent from missing the plane?(1)Make certain of the exact number of tickets,check every item in the tickets.(2)Don’t allow the tourists to visit the complicated scenic area.(3)Don’t allow them to go shopping or go sightseeing by themselves.(4)Ensure that the tour group can arrive at the departure place at the regulated time.30. How do we deal with it if the tourist suffered from common ailment?(1) Advise him to see a doctor and have a rest.(2) Care about the state of the ailment of the tourist. Tell the tourist clearly that the fare to see the doctor will be paid by himself.(3)The tour guide is strictly prohibited from giving medicine to the suffered tourist.31. How do we deal with the traffic accident?(1) Organize to rescue the tourists.(2) Report to the police at once,and quickly report to the travel service,too.(3) Make the tourists calm down.(4) Finish the written report in time.32. How do you deal with the public security accident?(1) Protect the tourists and their belongings.(2) Report to the police at once.(3) Report to the travel service in time.(4) Make the tourists calm down.(5)Finish the written report.(6) Help deal with problems arising from the accident.山东英语导游现场考试试题之景点介绍山东概况1. Please tell us Shandong’s geographical position?Shandong Province is a significant coastal province in East China. Located in the lower reaches of the Yellow River.2. Can you tell me Shandong’s neighbor provinces and their exact positions?Shandong borders Hebei Province on the northwest, Henan Province on the southwest, Anhui and Jiangsu Province on the south.3. Can you tell me the total area of Shandong Province? How much does it make up the percentage of the territory of China?With a total land area of 157,100 square km, it makes up 1.6 percent of the territory of China.4. What are the highest and the lowest place of the province and the exact altitudes?The highest point of the province is Mount Tai in the middle, 1,532.7 meters above sea level. The lowest place is the Yellow River Delta in the northeast, just two to ten meters above sea level.5. How long is the province’s coastline? Do you know how large the province offshore area is? The Shandong Peninsula possesses more than 3,024 km of golden sandy beach. The province’s offshore area is more than 170,000 square km.6. What sea products in Shandong to be exported are ranked first in the country?The province ranks the first in the country to export prawns, scallops, abalone, sea cucumbers and sea urchins.7. Do you know the oil city of the province and the capital of gold?The oil city in Shandong is Dongying, and the capital of gold is Zhaoyuan.8. Why is Shandong called Qilu or Lu?Between 770 B.C. and 221 B.C. the Qi and Lu states under the Western Zhou Dynasty, were in today’s shandong. Since the two states exerted a signific ant influence on politics, economic and culture, Shandong is also called Qilu or Lu.9. Up to now, which scenic spots in Shandong are listed in the world heritages of UNESCO? Mount Tai in Tai’an, the Confucian Temple, the Confucian Mansion and the Confucia n Forest in Qufu.10. When was Shandong named as an administrative area? And when was it formally used as province? Shandong was named as an administrative area in the Jin Dynasty (1115-1234).It was formally used as province in the Qing Dynasty (1644-1911).11. How many prefecture-level cities are there in Shandong? Do you know the capital city and the most famous coastal city of the province?The province now has 17 prefecture-level cities. The capital of the province is Jinan, and the most famous coastal city Qingdao.12. Which is the largest province of population in China? And which is the second one? Henan Province is the largest province of population in China. And Shandong is the second one.山东红色旅游概况1. In Shandong, who are the members of the First National Congress of the Chinese Communist Party？Wang Jinmei and Deng Enming.2. Which scenic areas in Jinan are listed in the 100 national classical red tourism scenic areas? Yingxiongshan Revolutionary Martyrs’ Cemetery and Jinan Campaign Memorial Hall.3. Which scenic areas in Linyi are listed in the 100 national classical red tourism scenic areas? The Former Site of Menglianggu Battlefield and the East China Revolutionary Martyrs’ Cemetery.4. When and why we built Comrade Kongfansen’s Memorial Hall?I n 1995, we built the memorial hall to commemorate the “Model Government Leader” Kongfansen.5. What kind of armed force is the Railroad Guerrilla Team?The Railroad Guerrilla Team is an anti-Japanese armed force under the leadership of CPC, directly subjects to the Eighth Route Army 115th Division Jiangsu-Shandong Detachment.6. Who is the supreme commander Tai’erzhuang Campaign?General Li Zongren.7. If I’d like to visit Qingdao, which red tourism scenic area would you prefer to remmend? The PLA Navy Museum in Qingdao.8. How many enemy soldiers were killed during Menglianggu Campaign in 1947?32000 enemies were killed.9. How many days did Jinan Liberation Campaign last for?It started on the 16th September, 1948, and ended on the 24th the same month, lasted for 8 days and nights.10. Do you know the name of the general who uprose during Jinan Liberation Campaign? And when was Jinan liberated？General Wu Huawen. Jinan was liberated on September 24,1948.孔庙1. When and where was Confucius born? And when did he die?He was born in a cave 60km to the east of Qufu in 551 BC. And he died in 479 BC.2. What do the Three Ancient Building Complexes refer to in China?They refer to the Confucius Temple in Qufu, the Forbidden City in Beijing and the Summer Resort in Chengde, Hebei Province.3. Why was the Ling Xing Gate built in the Confucius Temple? And by whom were the three characters “Ling Xing Gate” written?This gate built here symbolized that the respects to Confucius seemed to be the respects to Heaven. Th e three characters “Ling Xing Gate” over the central gateway are in the calligraphy of Emperor Qian Long.4. What does the Gate of the Timeliness of the Sage mean?This name means that among the philosophies of the ancient sages and worthies, the philosophies of Confucius were the most applicable to the contemporary times.5. Why is the Chenghua Stele so famous?There are two reasons. One is that the handwriting is quite good, and the other is that the contents of the stele say very high praise of Confucius and his philosophy.6. How many steles are there in the Thirteen Stele Pavilions? Why do we call the Thirteen Stele Pavilions the “Imperial Stele Pavilions”?55. The Thirteen Stele Pavilions were specially constructed to house stone tablets presented to t he temple by various emperors throughout history, and are thus also known as the “Imperial Stele Pavilions.”7. Where did the name the Gate of Great Achievements come from?The gate derived its name from the words of Mencius, a great Confucian of the Warring States Period who praised Confucius’ thought as exceeding the collective achievements of all previous sages and worthies.8. Why was the “Chinese Juniper Planted by the Hand of the First Teacher” highly attached importance to in the feudal society?In t he past it was believed to symbolize Confucius’ thought, and its flourishing or withering was believed to indicate the rising or declining state of the Kong clan and even of the imperial court.9. Why was Apricot Altar built in the Confucius Temple?According to tradition, Apricot Altar was the place where Confucius once taught his students. But no records about the original place existed. The altar built here was to commemorate the event.10. What are the Three Great Halls of the East?They are the Hall of Great Achievements in the Temple of Confucius, the Hall of Supreme Harmony in Beijing’s Imperial Palace, the Palace of the Celestial Gift in the Dai Temple at the foot of Mount Tai.泰山1. Do you know the famous “ Five Sacred Mountains” in China?Yes. They are Mt. Tai in the East, Mt. Hua in the West, Mt. Heng in the North, Mt. Heng in the South and Mt. Song in the Middle of China.2. Why were there many emperors in the history ascending Mount Tai to hold ceremonies? They regarded Mt Tai as a symbol of Heaven. The emperor was considered to be the son of Heaven, so they ascended Mt. Tai to hold ceremonies as an expression of their gratefulness for appointing them to govern the people below and to report to Heaven on their success in establishing a new dynasty.3. In the past, why did ordinary people make pilgrimages to Mt. Tai?They believed the god of Mt. Tai had the power to rule the heaven and the earth and govern life and death. The merciful benevolent goddess of Mt. Tai was said to answer every prayer.4. When and by whom was Mt. Tai listed as historical and cultural heritages?In 1987, Mt. Tai was listed by UNESCO as one of the world’s historical and cultural heritages.5. Based on your knowledge, can you tell us a legendary story about the Goddess of Azure Clouds. It was said that she was one of the seven young women sent here by Huangdi (the Yellow Emperor). Her name was Yunv and after self-cultivation she was finally immortalized.6. Why was the metal tiling used on the roof of the Azure Cloud Temple?The metal tiling was used in order to withstand the heavy wind and rain on the summit of the mountain.7. In the Azure Cloud Temple, we find the bronze statues standing inside and outside the mountain gate. Who are they?They are the Green Dragon—the East God, the White Tiger—the West God, the Red Sparrow—theSouth God and Xuanwu—the North God.8. There are 360 ridges of tiles on the roof of the Main Hall of the Azure Cloud Temple. What does it mean?The 360 ridges of tiles on the roof are a symbol of 360 days in a year.9. The Goddess of the Azure Clouds is not highly ranked. Why is she worshipped by so many people? According to Taoism, the Goddess is assigned by Jade Emperor to supervise the goodness and badness in the world. Women believe that she sympathizes their sufferings most and pray her for giving more births especially more births to boys.In the Ming Dynasty, Empress Dowager Xiao Ding made a personal visit to Mt. Tai to cultivate herself and advocated the efficaciousness of the Goddess of the Azure Clouds.10. Who are enshrined in the east and west side halls respectively?The Goddess of Eyesight, an eye disease curer, is enshrined in the east.The Goddess of Fertility is enshrined in the west.11. What are the three treasures of Mt. Tai?Chinese cabbage, tofu and water.趵突泉公园1. Please tell me the exact location of Baotu Spring Park (Jet Spring Park).Baotu Spring Park is situated in the downtown in the middle of Luoyuan Avenue .2. Why do we usually have a rockery at the entrance of the park?This is a kind of Chinese traditional landscaping. With a rockery in the front of the entrance ofa park, don’t let you look through all the beauties at once.3. Why is the turtle rock precious in Jinan?History: This rock was originally in Emperor Huizong’ garden about 900 years ago. Characteristics: thinness, crimple, leak, hollowness and elegance.Shape: It looks like two turtles standing face to face.Token: Turtle in China is the token of luck and longevity.4. Who was related to the Jade-Rinsing Spring in the history, why?Li Qingzhao. She often went to dress and made up herself against the spring as a mirror.Li Qingzhao had a ci anthology named the Collected Works of Jade-Rinsing Ci.5. What plants are planted in the Memorial Hall to Li Qingzhao?Chinese flowering crabapple trees, Japanese banana trees, sweet-scented osmanthus trees and bamboos are planted in Hall. They are Li Qingzhao’s favorite trees.6. What are displayed in the Memorial Hall of Li Qingzhao?Her masterpieces and commentaries from latter critics are displayed in the hall. And we can find the introduction to her life on the wall.7. What are exhibited in the waxworks exhibition hall?Those are the dribs and drabs of Li Qingzhao and her family. It is divided into four parts: Parents’ Edi fication; First Renowned at Her Teenager’s; Sweet Couple Life; Vagrant Life in South China.8. Do you know why Baotu Spring water is so strong and not exhausted?Because Jinan is low in the north, high in the south, the terrain in the north is waterproof, water is not easy to filter. However, the terrain in the south is karst, easy to filter. The rain and water in the south filter to the ground, and form the undercurrent, spurt out at the connection of the two terrains.9. What are the Three Palaces in Baotu Spring Park?They are “Luo Yuan Hall”, “Er-Ying Temple” and “Three Saints’ Palace”.10. There are three famous carvings in the Thousand Bamboo Garden, what are they?They are stone carvings, brick carvings and wooden carvings.青岛栈桥1. What impressed on you most when visiting Qingdao?Qingdao’s clean beaches, European architecture and Tsingtao Beer impressed me most when I was visiting Qingdao.2. Where does the name of Qingdao come from? And can you tell us the land area and population of the city?Its name comes from a small island on the sea. The small island was originally named “Qingdao”, means “green island”. When the name was given to the city. It is called the “Small Qingdao”. Qingdao covers an area of 10,654 sq km, with the total population of 7.2 million.3. We usually say, in the past, the skilled German engineers built Qingdao into a small Bavarian town. Do you know where it refers to in present Qingdao?The typical area is Bada Guan (the Eight Great Passes). It is the former German residential area.4. When and by whom was Qingdao Pier first built? And how about today’s Pier?In 1891, the Qing soldiers began building a dock that extended 200 meters into the ocean. Now, it is 440 meters in length, and 8 meters in width with the structure of steel reinforcement. 5. At the south end of the dock, and inside the embankment, a pavilion was constructed. What is the name of the pavilion? And what can we see when climbing up the pavilion?It is called “Huilan Pavilion” (means pavilion of returned billows).We can see a spectacle named “Feigehuilan” (means “watching the returned billows at the winged pavilion”) which is regarded as one of the ten scenery spots in Qingdao.6. There is a park in the north of the dock. What can we find in the park?We can find a lot of flowers and precious pines and green grasses. Some stone chairs are provided for tourists to have a rest.7. Maybe you have drunk Tsingtao Beer. Have you paid any attention to the beer that it is related to the Qingdao Pier?Yes, I have. The trademark is designed according to Qingdao Pier.8. Tell us something about Qingdao’s bathing beaches, please.Qingdao is famous for bathing beaches. The city proper is dotted with seven bathing beaches. The No. 6 Beach is located to the west of the Pier. The No. 1 Beach is located at Huiquan Bay. And there are beaches at the Eight Great Passes, the Taiping Cape and other places, too. So, we may say, Qingdao is one of the best seashore holiday resorts in the Far East.11. Please tell us the location and land area of the Small Qingdao Island?It is located to the southeast of the Pier, only covering an area of 0.012 square km.12. What is the beautiful scene at the Small Qingdao Island at night?When the night falls, the navigation lights on the top of the lighthouse are glittering. The light shadow and waves are shining together just like a floating silk belt, affording a charming sight of “Floating Lights around Qin Island”.蓬莱阁1. Where did the city name of Penglai come from?It was said that emperor Wu in the Han Dynasty went to the east, and tried to find the wonder herbs in the three supernatural mountains on the sea. But he didn’t succeed. At last, he ordered to build a town by the sea called Penglai, hence name.。
基础篇unit2 Meeting Guests at the Airport
☞ Background Information
• Introduce yourself to the guest. “My name is Joan and I am your local guide from China International Travel Service, Zhejiang Branch. • May I show you to our Airport Lounge for some refreshment while the driver brings the car over?”
☞ Background Information
• Arriving in a foreign country, there is nothing warmer than being greeted at the airport by someone who knows your name, speaks your language and welcomes you with a smile. • The procedure of meeting and greeting guests at the airport includes finding the guests, greeting them, counting their number, and checking luggage. Then you lead the guests to the bus.
3. Be familiar with some terms related with baggage claiming.
Kiribati 基里巴斯
Korea 朝鲜
North America
Europe
Meeting at the airport
5. Have you got everything packed? 行李都打包好了吗? 6. Well, as they say all good things come to an end.
世上没有不散的宴席(或:一切美好的事物皆有终结之时)｡
7. Well, there’s nothing for it but simply to wish you well and say goodbye. 只是想简单地跟您说再见,希望你身体健康｡ 8. We wish you a safe and pleasant journey home. 我们希望您旅途愉快,一路顺风｡
这是我的名片6点以后可随时 guests at the airport
陈润 (ppt制作) 蔡实群（资料收集） 林家伟（资料整理） 林聪（主讲人） 陈水冰（主讲人）
Matching
Check the answer 1—— m 2—— d 11—— q 12—— f
Useful expressions
Introduction 相互介绍姓名及职位等
1. Introducing an individual
---Mr. Wang, this is Mrs. Wu, manager of XXX. ---Mr. Wang, may I introduce you to Mrs. Wu, the assistant manager of our company. ---Mr. Wang, I’d like you to meet Mrs. Wu, a good friend of mine.
Useful Expressions
For Meeting Customers
英语基础口语：机场迎接
1.We will go to the airport to welcome a guest.我们将前往机场迎接贵宾。
2.I have to go to the airport at 4:00 p. m. to meet an overseas guest from America.我今天下午4点要去机场迎接⼀位从美国来的客⼈。
3.She is going to meet and greet some representatives from a potential big customer.她将迎接⼀些潜在⼤客户的代表们。
4.Thank you for meeting me at the airport, Steven. This is my first time to visit China.史蒂⽂，谢谢你来机场接我，这是我第⼀次来中国。
5.You’ve had a long flight.⼀路⾟苦了！6.Steven Smith will meet me at the airport.史蒂⽂·斯密斯要来机场迎接我。
7.Welcome our friends from Beijing.欢迎来⾃北京的朋友们！8.I shall be happy to meet you at the Capital Airport whenever you come to visit us.不管你什么时候来看我们，我都乐意到⾸都机场去迎接你。
9.We realty wish you'll have a pleasant stay here.我们真诚地希望你们在这⾥过得愉快。
10.You must be tired after the long flight.经过长途飞⾏，您⼀定很累了。
11.I am here to meet you.我是来这⼉接您的。
12.Did you have a nice flight?飞⾏愉快吗？13.Let me carry the bags for you.我帮您拿⾏李。
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外语系09F商务班
090337F01022 罗丹
090337F01016 吴秋燕Clerk：罗丹
Guest：吴秋燕
Meeting Guest at Airport Clerk：Excuse me，but aren't you Miss Wu from America.
Guest：Oh. yes. I am.
Clerk：Nice to meet you Miss Wu. I'm Cherry from South Travel Agency . And I'm here to meet you.
Guest: Nice to meet you，too. Thank you very much for meeting me here. Clerk: Welcome to Nanning. How was your flight? You must be tired after a long journey.
Guest: Oh, no. It was a pleasant trip and everything went smoothly, so I don't feel tired at all.
Clerk: It's your first time to Nanning?
Guest: Yes. I've heared a lot about this city and now I can see it with my own eyes.
Clerk: I hope you'll enjoy your stay here. Everything has been organized for you. The accommodation, the transport and all the other little things you should need.
Guest: Wonderful! By the way ,may I know the meeting schedule for me ?
Clerk:Sure. There is a welcoming dinner tomorrow night. You have enough time to see the city . I`ll be your guide during your stay in China. Guest: That's great. It gives me some time to rest and see some of this city.
Clerk: It's already been arranged, I'll accompany you on a conducted tour round the city tomorrow morning.
Guest: I really appreciate it.
Clerk: Let 's go to the hotel first .The shuttle bus is waiting outside. Guest: Ok.
Clerk: Let me help with your suitcase ,
Guest: Oh, Thank you.
Clerk: This way ,please.。