埃森哲《KnowledgeManagementStrategiestoImproveBusinessPerformance》12页
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• Which knowledge adds the most value? • What are the highest priority initiatives?
• How do you create a culture for sharing?
• Which people need to be
KM Considerations
Although many companies recognize the importance of a more effective use of their knowledge, most struggle with where to start.
• Which factors are critical for my business that can be addressed by Knowledge Management?
KM Definition
A collaborative and systematic process for acquiring, creating, synthesizing, and sharing information, insights, and experiences to achieve organizational goals.
Collaboration
Work Models
Knowledge workers
Integration Model
• Systematic, repeatable work
• Highly reliant on formal processes, methodologies, or standards
Knowledge Management Strategies to Improve Business Performance
Chris Paladino
March 百度文库1, 2002
(703) 947-2394 chris.d.paladino@accenture.com
Knowledge Technologies 2002
• KM Approaches • Implementation Framework • Success Factors • Questions
Topics
KM Approaches
• KM Definition • KM Considerations • Knowledge Spiral • Accenture KM Model
• Dependent on individual workers and enforcement of strict rules
Expert Model
• Judgment-oriented work
• Highly reliant on individual expertise and experience
• Dependent on tight integration across functional boundaries
Network Model
• Improvisational work
• Highly reliant on deep expertise across multiple functions
• Knowledgebases • Workflow
Combination
3
• Portals • eLearning • Searching • Personalization • Push/Profiles
• Knowledge Mapping
• Data Mining
• Synthesized Knowledge
• How do you fill the gap?
©Accenture, 2002
Process
• Are the right processes in place to - capture, refine, and create knowledge - disseminate, share, and apply knowledge to deliver business value?
• Dependent on star performers characterized by star cultures
Individual Actors
empowered to contribute the
right knowledge?
People
• Are priorities aligned with measurements?
Strategy Technology
• What tools are currently in place?
• What tools are needed to enable the environment?
Knowledge Spiral
1
Collaboration
• Messaging
• Peer-2-Peer
• eTeamSpaces/ eConferencing
• Discussion Forums
4
Internalization
Externalization 2
• Content Management
Nonaka, I. And H. Takeuchi, The Knowledge-Creating Company. New York: Oxford Univ. Press, 1995.
Accenture KM Model
*A one size fits all approach to developing a knowledge management system will not work
• Dependent on ability to build high commitment, flexible teams
Level of Interdependence
Transaction Model
• Routine work
• Highly reliant on formal procedures and training
• How do you create a culture for sharing?
• Which people need to be
KM Considerations
Although many companies recognize the importance of a more effective use of their knowledge, most struggle with where to start.
• Which factors are critical for my business that can be addressed by Knowledge Management?
KM Definition
A collaborative and systematic process for acquiring, creating, synthesizing, and sharing information, insights, and experiences to achieve organizational goals.
Collaboration
Work Models
Knowledge workers
Integration Model
• Systematic, repeatable work
• Highly reliant on formal processes, methodologies, or standards
Knowledge Management Strategies to Improve Business Performance
Chris Paladino
March 百度文库1, 2002
(703) 947-2394 chris.d.paladino@accenture.com
Knowledge Technologies 2002
• KM Approaches • Implementation Framework • Success Factors • Questions
Topics
KM Approaches
• KM Definition • KM Considerations • Knowledge Spiral • Accenture KM Model
• Dependent on individual workers and enforcement of strict rules
Expert Model
• Judgment-oriented work
• Highly reliant on individual expertise and experience
• Dependent on tight integration across functional boundaries
Network Model
• Improvisational work
• Highly reliant on deep expertise across multiple functions
• Knowledgebases • Workflow
Combination
3
• Portals • eLearning • Searching • Personalization • Push/Profiles
• Knowledge Mapping
• Data Mining
• Synthesized Knowledge
• How do you fill the gap?
©Accenture, 2002
Process
• Are the right processes in place to - capture, refine, and create knowledge - disseminate, share, and apply knowledge to deliver business value?
• Dependent on star performers characterized by star cultures
Individual Actors
empowered to contribute the
right knowledge?
People
• Are priorities aligned with measurements?
Strategy Technology
• What tools are currently in place?
• What tools are needed to enable the environment?
Knowledge Spiral
1
Collaboration
• Messaging
• Peer-2-Peer
• eTeamSpaces/ eConferencing
• Discussion Forums
4
Internalization
Externalization 2
• Content Management
Nonaka, I. And H. Takeuchi, The Knowledge-Creating Company. New York: Oxford Univ. Press, 1995.
Accenture KM Model
*A one size fits all approach to developing a knowledge management system will not work
• Dependent on ability to build high commitment, flexible teams
Level of Interdependence
Transaction Model
• Routine work
• Highly reliant on formal procedures and training