新职业英语1酒店英语--Unit-3

１
Reading
dispute
n. 争执；争端
e.g. The managers were talking with some worker leaders
about the pay disputes.
经理们正在与几名工人领袖讨论有关工资纠纷之事。 e.g. We have the right to know the result of the dispute over
2
Reading
3
Listening
4
Speaking
2
5
Writing
6
Project
7 Vocabulary and Structure
8
Listening Script
酒店英语
Unit 3 Bell Service
１
Task 1 Match the services with their
corresponding
酒店英语
Unit 3 Bell Service
１
Reading
Task 1 Try to answer the following questions
before you read the passage.
1. What duties does the concierge perform?
2. Do you know any special service that the concierge may provide?
酒店英语
Unit 3 Bell Service
１
Reading
2. Do you know any special service that the concierge may provide?
Suggested Answers
The concierge may give directions to tourist attractions, book plane tickets for guests, rent cars and order taxis for guests.
通常情况下行李员会特别指出一些自助服务设施的使用如迷你吧或保险柜以避免客人在结账离店时产生不必要的分歧
ENGLISH FOR CAREERS
酒新店英职语 业英语
１
酒店英语１
Unit 3
Bell Service
中国劳动关系学院高等职业技术学院
酒店英语
Unit 3 Bell ServicUnit 3 Bell Service
１
Reading
Concierge
2 The basic duties of the concierge staff are to do bell service and to attend to guests’ special needs which are not provided by the hotel.
酒店英语
Unit 3 Bell Service
１
Reading
throughout
prep. 遍及······地区；遍及······场所
e.g. Although it is a small company, it has successfully sold its
products throughout the world. 虽然这家公司很小，但是它成功地把它的产品推销到世界各地。
e.g. The museum is open daily throughout the year. 这个博物馆一年到头每天都开放。
酒店英语
Unit 3 Bell Service
１
Reading
stress
v. 强调
e.g. As a teacher, he stressed the importance of a good education. 作为一名教师，他强调教育的重要性。
working hours.
我们有权利知道有关工作时间争议的结果。
酒店英语
Unit 3 Bell Service
１
Reading
arise
v. 发生
e.g. A new crisis has arisen in the small country. 这个小国又出现了新的危机。
e.g. No injuries arose from the road accident. 在这次交通事故中没有人员伤亡。
酒店英语
Unit 3 Bell Service
１
Reading
Concierge
4 Besides the bell service, the concierge also provides information service. They should know the surrounding community as well as the hotel very well. Usually the concierge provides directions and information about local attractions and facilities. Actually the concierge assists guests with a lot more tasks like making restaurant reservations, arranging for car rentals, booking tickets to special events and assisting with various sightseeing arrangements.
酒店英语
Unit 3 Bell Service
１
Reading
Concierge
5 As can be seen above, the concierge’s job is playing a more and more important role in providing quality service for guests. A concierge needs to be able to do a number of tasks with great efficiency and perhaps at the same time. Thus it is a challenging job to be a qualified concierge.
酒店英语
Unit 3 Bell Service
１
Reading
1. What duties does the concierge perform?
Suggested Answers
The main duties of the concierge are doing bell service and providing information service.
酒店英语
Unit 3 Bell Service
１
Reading
Concierge
1 Concierge service is a common practice throughout the hotel. As many guest services have become computerized and standardized, concierge service often provides special attention a guest would not otherwise receive. Thus most star-rated hotels are stressing great importance on concierge service.
经理应该马上处理此事。 e.g. I have some urgent business to attend to.
我有一些紧急事情要处理。
酒店英语
Unit 3 Bell Service
１
Reading
accompany
v. 陪伴；伴同
e.g. I must ask you to accompany me to the police station
trunk tag cpaicrtture.luggage lift lobby
lobby tag
trunk cart
luggage lift
酒店英语
Unit 3 Bell Service
１
Task 3 What specific positions are included in the
concierge section? What is the main duty for each position?
to clarify the matter. 我必须让你陪我去警察局澄清此事。 e.g. The superstar is always travelling accompanied by a dozen of body guards. 这个明星出行时总是有很多保镖相随。
酒店英语
Unit 3 Bell Service
pictures.
A
B
C
Ordering a taxi
D
Offering tourist information
Booking theater tickets
E
Doing bell service
Arranging a tour bus
酒店英语
Unit 3 Bell Service
１
Task 2 Write each of the words under its corresponding
酒店英语
Unit 3 Bell Service
１
Reading
surrounding
adj. 周围的
e.g. Three teams of villagers set out to look for the missing children in the surrounding areas. 村民们分成三队去附近地区寻找失踪的孩子。
Position
Duty
1.
hotel representative
receiving guests at the airport
2. bellman
carrying luggage for guests
3. doorman
standing outside the gate welcoming guests.
酒店英语
Unit 3 Bell Service
１
Reading
Concierge
3 In doing bell service the concierge attends the guests from their first step into the hotel to the final room destination. On the guests’ arrival, the bellman carries their luggage from the car. He leaves the luggage on the lobby floor until the guests finish registering. Then the bellman accompanies the guests with the luggage to the guest room. Once inside the room, the bellman checks the facilities and cleanliness in the room. He will also explain some special features of the hotel, and show how to use certain facilities. Normally the bellman points out some selfservice items especially, for example, the minibar or the in-room safe, in case unnecessary dispute arises when the guests check out.
e.g. The supervisor stressed that the bellmen must welcome the guest with a smile. 主管强调，行李员应该必须对客人笑脸相迎。
酒店英语
Unit 3 Bell Service
１
Reading
attend to
处理
e.g. The manager needs to attend to this matter immediately.