供应商管理程序《中英文版》

3
1.PURPOSE目的:
To establish a guideline to control and monitor supplier quality performance,manage supplier to improve quality system and product quality to meet XXX(ZhongShan)expectations.
建立监控供货商质量绩效的方针,管理供货商改进质量系统及产品质量以达到XXX(中山)的期望目标.
2.SCOPE范围:
2.1This procedure applies to all suppliers that provides production material products to XXX(ZhongShan).
此程序适合于XXX(中山)提供生产性物料的所有供货商.
2.2This procedure is applicable for QA to manage supplier quality and related issue only.
此文件仅适用于QA管理供货商质量及相关问题.
3.DEFINITIONS定义:
3.1Key Supplier:The supplier provides the material that is either valuable and/or critical impact to product’s
characteristics
关键供货商:提供对产品价值或性能有关键影响物料的供货商.
3.2SRS:Supplier Rating System.
SRS:供货商评估系统.
3.3FAI:First Article Inspection.
FAI:首件检验.
3.4LAR:Lot Accept Rate from incoming inspection.
LAR:来料检查批接收率.
4.REFERENCE DOCUMENT参考文件:
4.1BZQP-7-06Supplier Rating System Procedure供货商评估系统程序.
4.2BZQP-8-07Corrective and preventive actions procedure纠正及预防措施程序.
5.RESPONSIBILITY职责:
.1
.1.1整理供货商质量绩效并发布给相关部门
5.1.2Review the supplier performance and enhance supplier improvement management.
评估供货商绩效加强供货商改善管理.
5.1.3Coordinate and plan supplier’s support both for ongoing&future if necessary.
协调和规划供货商现在及将来的支持
5.2QA质量工程师.
5.2.1Follow supplier corrective action in line complaint.
跟进产线投诉问题和供货商的改善行动.
5.2.2Define key supplier for evaluation or assessment with purchasing staff.
与采购定义关键供货商以便评估.
5.2.3Review the assessment result for further improvement or supplier quality related matters..
审核供货商质量相关的事项的评估结果,达到持续改善.
5.3ME制造工程
If necessary,ME will support QA to perform supplier process audit and technology evaluation.
必要时,ME将协助QA执行供货商制程审核及技朮评估.
6.PROCEDURE程序:
6.1Supplier Rating System供货商级别评估体系.
Purchasing and QA shall select the key supplier and perform SRS.Refer to Supplier Rating System
Procedure(BZQP-7-6).
采购和QA选择关键供货商进行评估,参照供货商评估系统程序(BZQP-7-6)
6.2Material qualification物料资格认证.
6.2.1Under selection of a potential supplier,Sourcing or purchasing sends the specification or drawing
component requirements to supplier and Engineer instruct supplier to submit sample and related
document(Attachment1.)
选定部分供货商后，资材部或采购将部件规格要求或图纸转交给供货商﹐工程部工程师指导供货商
按照提交样品和相关档(附檔1)
______________________________________________________________________________________________________
Form No.表格編號﹕BZQP-4-01F01.3
6.2.2Engineer will cooperate to complete FAI,detail operation process refer to“Incoming First Article
Inspection Instruction(BZQAWI-003)”.
工程师将完成物料的FAI检查,具体作业方法请参考“来料首件检查指示(BZWIQA-003)”
6.2.3After the internal inspection completed,QA submit the passed part and FAI documents to customer for
make final approve if need.After customer approve the sample,QA distribute the approved sample and
relative files to IQC and buyer as the proof of approved by XXX(ZhongShan).
内部检查完成后,如客户要求,QA将零件批准的数据(零件样板)和FAI报告送与客户批准.客户检查并批准后,QA将客户最终承认的样板及相关文件分发至IQC和采购,作为样板被XXX(中山)承认的依据.
6.2.4If material is rejected by customer,the original copy of material approval should return back to QA.Return
process from6.2.1to6.2.4
如零件承认被客户否决,则承认零件退回给QA.重复步骤6.2.1至6.2.4.
6.2.4.1For the critical to quality indirect material and not customer specified,new developed supplier
material needs to pass Engineer’s approval,and send to customer for approval as required.
对于客户未指定的间接物料,在其对产品质量有重要影响的状况下,新物料需要经过工程师批
准,如果客户要求将送给客户进行批准.
6.2.5Material disqualification procedure.
物料资格取消程序
6.2.5.1In the below cases,IQC or buyer has the authority to request and disqualify supplier’s part supply,
and IQC rise a material disqualification request.(BZQP-7-07F01.1)
当发现如下情况时,IQC或采购有权对供货商提出取消其生产件供应资格的申请,并且该
申请将以物料供应资格取消申请书形式提出(BZQP-7-07F01.1)
6.2.5.1.1Serious quality issue from supplier(example:safety issue,use banned material,or seriously
impact production in XXX etc).
部品发现重大质量问题(如安全问题,使用禁用物料,或对XXX造成重大生产影
响等).
6.2.5.1.2More than3times claims for material quality from IQC or production line within one
month and there is no effective action to improve the quality after IQC warn or QA perform
factory audit.
在一个月内IQC拒收三批以上的物料或生产线对该物料有三次以上的质量投诉并且在
IQC通知供货商或对供货商进行审核后供货商在质量方面没有有效改善.
6.2.5.1.3Continual twice get red card in supplier rating system(for single sourcing supplier,material
is disqualified except customer approval)
在供货商级别评定中连续两次评定为不合格(对于单一货源供货商,除非客户批准,否则
将取消其资格).
6.2.5.1.4Customer requirement客户要求.
6.2.5.1.5Others其它.
6.3Supplier Qualification&disqualification供货商资格认证及取消
6.3.1For new supplier(or second source)who is opened by XXX(ZhongShan),QA needs to qualify new supplier.
For the current suppliers,purchasing can list them directly in the A VL list.
对于XXX(中山)开发的新供货商(或者第二供货商),QA需要进行新供货商的资格认证.对于现有的供货
商,可直接进入A VL表.
6.3.2There are5classifications of“supplier qualification”process will be applied:
将有5个不同级别的文件被引用到供货商认证中去:
6.3.2.1NDA(Non-disclosure agreement):保密协定
This is a non-disclosed agreement for supplier with XXX(ZhongShan)before business.Supplier
must obey XXX(ZhongShan)business requirements,can not disclose any XXX(ZhongShan)
business information,drawing,technical information,pricing information to any other3rd party
under this agreement withoutXXX(ZhongShan)permissions.
此档是供货商与XXX(中山)生意合作之前的保密协定.供货商必须遵守XXX(中山)商业要求,
不能揭露任何XXX(中山)生意方面信息、图纸、技术信息、价格信息等给任何未经
XXX(中山)授权的第三方机构.
6.3.2.2Supplier reliable investigate report:供货商信誉度调查
This report is to investigate supplier reliable information in market and ensure supplier can show
enough capability to support XXX(ZhongShan)
此文件用以调查供货商的市场信息以保证供货商有足够能力和XXX(中山)配合.
6.3.2.3Supplier Qualification Summary Report供货商认证总结报告
This report is conducted by purchasing for one supplier evaluation summary report&
qualification status.
此份报告由采购主导用以供货商评估总结及认证状况.
6.3.2.4Supplier audit report,QA is responsible for perform audit,if it is necessary and applicable,QA
releases the copy of report to purchasing.
供货商审核报告,QA有必要且可实施状态下将对供货商进行审核,QA将复印件分发至采购.
6.3.2.5Supplier Disqualification Request供货商资格取消申请.
This report will be requested by purchasing&QA to disqualify a supplier;and
the applicant will fill in the application.It will be effective by their manager and Plant Manager
approval.
此份报告由采购及QA用以供货商资格取消申请.由各自部门经理和厂长签名后生效.
6.3.3Primary opportunities for one qualified supplier:
供货商认证的首选机会:
6.3.3.1A well developed quality management system.
优秀的质量发展管理系统.
6.3.3.2Reasonable price and forwardly to support XXX(ZhongShan)on cost down approach.
可以接受的价格水平并主动配合XXX(中山)降低成本.
6.3.3.3Capability of ensuring stable and punctual material supply chain system.
能够保证稳定而准时的供应链系统.
6.3.3.4Good service can support XXX(ZhongShan)at emergency;provide XXX(ZhongShan)on reliable&
acceptable information;quickly respond on claims&remarks;support XXX(ZhongShan)on
flexibility;forwardly to provide XXX(ZhongShan)on Information(News,Technical support).
优良的服务;能够在紧急状况下支持XXX(中山);提供给XXX(中山)合理的和可以接受的信息;
迅速回馈XXX(中山)的抱怨及相关要求;弹性地服务XXX(中山);主动配合XXX(中山)有用
的信息（新闻、技术支持）.
6.3.4Buyer gathering information of supplier:company profiles,brochures;products information(samples,
specs),etc.If it matches current business requirments,then will send“Supplier Reliable Investigate
Report”to supplier for self-evaluation,request supplier to submit self-evaluation data to purchasing for
evaluation,based on current commodity supplier base status,technology,quality,cost,responsiveness,
service,delivery,stability&capability,environmental&safety,If recommended supplier matches XXX’s
requirements,purchasing will lead the“Development team”to audit supplier.
采购收集供货商信息:公司资料及手册;产品信息（样品、规格）等.如果供货商符合当前
XXX(中山)商业需求,负责采购将“供货商信誉度调查报告”发给供货商进行自我评估;要求供货商
提供自我评估数据并回馈给采购,采购依据XXX现有商品供货商基础、技术、质量、成本、反应
速度、服务、交期、稳定性和能力、环境及安全等予以综合评估.如果推荐的供货商符合XXX(中
山)要求,采购将安排发展团队予以评鉴.
6.3.5Purchasing will lead“development team”to summarize“Supplier Qualification Summary Report”,to
evaluate recommended supplier will be qualified supplier.XXX(ZhongShan)qualified supplier must be
required:
采购将主导“发展团队”总结“供货商认证总结报告”,以评估推荐供货商成为合格供货商.XXX(中山)合格供货商必须同时满足如下要求:
6.3.5.1Pass XXX(ZhongShan)QA audit if it is applicable.The approval classification will refer to
“BZWIQA-015supplier audit&qualification”.
在审核可以进行和需要的条件下,供货商须通过XXX(中山)QA稽核.有关承认条件请参考
“BZWIQA-015供货商审查和认证指示”.
6.3.5.2Reasonable price and proactively to support XXX(ZhongShan)on cost reduction approach.
合理的价格水平和主动配合XXX(中山)进行成本降低.
6.3.5.3Supplier has a capability&stability system to support XXX(ZhongShan);
供货商具有稳定的能力服务XXX(中山).
6.3.5.4Supplier can provide XXX(ZhongShan)technology solutions proactively.
供货商能够主动提供XXX(中山)材料技术解决方案.
6.3.5.5“Acceptable”and or above classification status approached to“Cost competitive,Stability&
Capability,Technology”criterions.
“价格竞争性、稳定性及能力、技术”达到“可接受”或以上标准.
6.3.5.6“Supplier reliable investigates report”will be matched XXX(ZhongShan)requirements on supplier
reliable survey.
“供货商信誉度调查”必须符合XXX(中山)关于供货商可信度调查要求.
6.3.6The supplier evaluation summarized report will be forwarded to supplier by purchasing.If opened new
supplier which pass or conditional pass XXX(ZhongShan)audit,purchasing will create a vendor code in
system and pass to Finance,after the signature of purchasing Manager.
采购将供货商评估总结报告转给供货商.如果新开发的供货商通过或条件通过XXX(中山)的审核，采购将填写供货商代码并经采购经理签名后,附上供货商评估总结报告交会计部.
6.3.7For customer specified suppliers,or suppliers are specified in customer BOM,QA don’t need qualify
supplier except customer request.QA will perform supplier audit when supplier quality performance is not satisfying.If supplier fail audit,customer shall approve“supplier quality risk assessment form”if customer still use this source.
对于客户指定的供货商,或在客户BOM中指明的供货商,除非客户有要求，否则QA不必对此类供货
商进行认证.当供货商质量表现不好时，QA将执行审核。

如果供货商不能通过审核，且客户需要继
续使用该供货商，客户需要批准“供货商质量风险评估表”.
6.3.8Supplier disqualification:the supplier from A VL will be remove when it meets one of below standards:
合格供货商资格取消:符合下述条件之一者,其将被取消合格供货商资格.
6.3.8.1Poor on time delivery,continue three months OTD less than60%or within six months the OTD in
average less then80%.
无法准时交货者:连续三个月准时交货率低于60%,或半年内准时交货率低于80%者.
6.3.8.2Poor quality,continue three month be raked with class D,or continue three months be raked with top6
worst quality supplier.
质量能力低下者:连续三个月被评为D级供货商,或连续三个月被评为6差供货商者.
6.3.8.3Poor cooperation attitude,continue three times QSA failed,and can not provide effective
improvement plan or corrective action.
无配合意向者:连续三次质量系统稽查不合格,且无有效改善计划或对策者.。

6.3.8.4Poor cooperation in cost down or other strategic solution from XXX,Purchasing can consider to raise
dis-qualification application.
无意配合XXX(中山)成本改进或其它战略行动者,采购可申请取消其资格.
6.3.9QA and purchasing can suggest to disqualify suppliers.All applicants will fill up“Supplier Disqualification
Request”to manager approval on Supplier Disqualification
QA及采购均可建议取消供货商资格,所有申请者必须填写“供货商资格取消申请表”经过经
理批准.
6.5Supplier corrective actions follow up供货商纠正行动跟进.
6.5.1Line complaint生产线投诉.
The high defective non-conformance incoming which affect normal production is detected in line,
IPQC will issue<<Process Abnormity Handling Sheet>>,and IQC issue8D report to supplier after
confirmed non-conformance incoming till the case close.
在生产中发现的高比率来料不良,IPQC开出《制程异常处理单》.并在IQC确认不符合物料后发出
8D报告，跟进并核实供货商改善行动直至结案.
6.5.28D release8D的发出.
In below cases,IQC may release8D to request supplier to perform corrective action.
在以下情况下,IQC将发出8D要求供货商进行改善.
6.5.3.1Supplier has critical quality or safety issue,has serious effect to XXX(ZhongShan)..
供货商出现重大质量或安全问题,对XXX(中山)造成重大影响.
6.5.3.2Incoming of supplier has three times or above quality issues per month,and supplier has no
effective action.
供货商的来料有每月3次或3次以上普通质量问题,并且无有效的改善.
6.5.3.3Material of supplier has quality issue cause customer complaint.
供货商的物料出现质量问题,造成客户投诉.
6.5.3.4Detail operation of8D;refer to the procedure BZQP-8-07“corrective and preventive actions
procedure”.
关于8D的作业方式,参照“纠正及预防措施程序”.
6.6Supplier quality monitor and improve供货商质量监控和改善.
6.6.1IQC monthly monitor supplier quality performance and evaluate top worst performance supplier
in LAR,line/customer complaint.Detail operation as below:
IQC每月监控供货商的质量表现,并且从来料检验批合格率,产线投诉和客户投诉中选择最差供货商.
详细作业方法如下:
6.6.1.1IQC chooses worst5LAR performance supplier and their LAR monthly
performance to calculate the score of supplier based on below formula:
60-(1-actual LAR)x100.
IQC从供货商LAR表现中选择最差5位供货商和其当月的LAR,依照以下公式计算供货
商的得分:60-(1-actual LAR)x100.
6.6.1.2IQC calculate scoring of worst5LAR suppliers performace in line/customer claim as below:
IQC从供货商LAR表现最差5位供货商,按照以下方式计算供货商产线投诉和客户投诉得
分:
Line/customer complaint<1;scoring30;
产线投诉和客户投诉<1,得分30;
Line/customer complaint=1;scoring20;
产线投诉和客户投诉1次,得分20;
Line/customer complaint=2;scoring10;
产线投诉和客户投诉2次,得分10;
Line/customer complaint≧3;scoring0;
(or supplier has repeated quality complaint)
产线和客户投诉大于等于3次(或供货商出现重复质量投诉),得分0;
6.6.1.3IQC summarizes selected supplier per corrective action request,the criteria as below.
IQC对以上挑选的供货商进行改善要求的评比,标准如下:
6.6.1.3.1Supplier didn’t receive any IQC corrective action request from XXX
(ZhongShan)in a month,the scoring is10.
供应商一个月内没有收到XXX(中山)IQC发出的改善要求，此项得10分
6.6.1.3.2Supplier response XXX(ZhongShan).IQC corrective action request promptly
and supplier can close corrective action on time.The scoring is5.
供货商能快速地反馈XXX(中山)IQC发出的改善要求并且能按时结案,此项得
分为5分.
6.6.1.3.3If supplier can’t close any corrective actions,the scoring is zero.
.如果供货商不能对改善行动要求结案,此项得分为零分.
6.6.2If it is applicable,IQC will release8D and go to supplier site to assist them to improve their quality to the
suppliers in top worst3and whose score was less than70,IQC may periodically monitor top worst3
supplier quality performance if customer required.
如果可以进行,对于得分最低的3位且分数小于70分的供货商,IQC将发放8D,并到供货商工厂进行
辅导.IQC可以按客户的要求定期对最差3位供货商的质量表现进行监控。

6.6.3For supplier who continually list in top worst3supplier3times or above,IQC may disqualify supplier
followed the clause6.3“supplier qualification and disqualification”.
对于连续3次或3次以上列入最差3位的供货商,IQC将按照6.3”供货商资格认可和取消程序”取消
供货商资格.
7.RECORD记录:
8.FLOWCHART流程图:
N/A
9.ATTACHMENT附件:
9.1For the general product,supplier shall submit documents and samples as below:
对于一般产品,供货商需按下表要求提交数据和样品:
9.2BZQP-7-07F01.1Material Disqualification request物料资格取消申请单
9.3BZQP-7-07F02.1Supplier Non-disclosure Agreement供货商保密协议
9.4BZQP-7-07F03.1Supplier Reliable Investigate Report
9.5BZQP-7-07F04.2Supplier Qualification Summary Report供货商认证总结报告.
9.6BZQP-7-07F05.1Supplier Qualification Summary Report供货商资格取消申请.
中山XXX机电有限公司
XXX Industries LTD
Supplier Disqualification Request
供货商资格取消申请
Supplier Name:Supplier Code:
供货商名称：供货商代码：
Part Description
零件描述：
XXX Part No.:
XXX零件编码：
Requestor:Date:申请者：日期：
Disqualification reasons:资格取消原因：
Disqualification of Approved Supplier
合格供货商资格取消：
SQE/IQC Manager:
供货商质量工程/来料
质量控制经理：
(Manager)Signature/Name签名Date日期
Material:
物料经理：
(Manger)Signature/Name签名Date日期
Program:
项目部经理：
(Manager)Signature/Name签名Date日期
Effective Date of Disqualification:
生效日期：
Disposition of current parts
当前产品部署建议：
Form No.:BZQP-7-07F05.1
9.7BZQP-7-07F06.1Supplier Quality Risk Assessment Form供货商质量风险评估表.
9.8BZQP-7-07F09.3Monty poor quality performance supplier list每月质量不良供货商清单.。