JQM_PHILIPS BG ES
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JoJoinint tQQuualaitliyty MEanngaigneerer
The JQM has dual reporting structure, Philips and the Supplier
Philips Consumer Electronics – Joint Quality Manager – April 2005
partners • SA8000 evolving to be mandatory • ….
Philips Consumer Electronics – Joint Quality Manager – April 2005
4
Issues for increased level of expectation from the industry
• High Field Call Rate and Cost of Non Quality • RoHS compliance still not 100% • Deployment need to be started for AQP and DfSS • Need more and more pro-activeness from our business
– Candidate Selection/Approval by Philips
– Experienced Individual with thorough knowledge of quality systems and supplier processes.
– Able to achieve Philips JQM certification requirements to include an understanding of the following (as a minimum):
6 months mission with rotating principle
Training program
Co-ordinate locally, supplier readiness activities during project (CROT, CROV impact)
–Auditing
• Full understanding y suppliers • Streamlined deployment within suppliers • Correct execution of the requirements • Continual monitoring • Closed loop corrective actions
Supplier
Voice of the customer
Philips Consumer Electronics – Joint Quality Manager – April 2005
6
Program in a nut shell
Philips owner
Supplier
Virtual reporting channel
• We will help to strengthen our relationship, by helping supplier’s nominated and management empowered quality manager to grow, and to competently manage the quality of products to be delivered to Philips.
Philips Consumer Electronics – Joint Quality Manager – April 2005
12
JQM Mission & Deliverables
–Deployment
Philips requirements (FCR, AQP, CoNQ, LF, BSD, Sustainability, Certification..) Internal improvement programs for CE
relevant training • Set expectations : both Philips mandatory
requirements and business related quality targets • Maintain consistency by ensuring common format of
Philips Consumer Electronics – Joint Quality Manager – April 2005
2
An overview of Philips-supplier quality interaction
• Certification and audit execution and follow-up • Sustainability compliance – child labour, collective
reporting
Philips Consumer Electronics – Joint Quality Manager – April 2005
9
More Details
Program Requirements
Potential JQM Supplier Sites must
– having been successfully certified by Philips – Identified as strategic supplier by SBMT manager – have / will have an approved (by Philips)
–Reporting
1- Quality Performance , CoNQ 2- Corrective/Preventive action plans (AQP,FCR+FOR PDCA, Audits, 8D’s)
3- Audit Reports
5
Joint Quality Manager – the way forward
Management Empowermen
t
Philips Requirements
Communicate and train
Reporting
JQM
Deployment
Evaluate and improve BBSC
• Philips Consumer Electronics sees there a need to strengthen the supplier quality management interface structure.
• Philips Consumer Electronics would like to introduce the Joint Quality Manager program.
• How can Philips be sure that these requirements are properly met?
• How can Philips help the suppliers?
Philips Consumer Electronics – Joint Quality Manager – April 2005
Continuous Process Improvement Program in place
Philips Consumer Electronics – Joint Quality Manager – April 2005
11
Joint Quality Manager Candidate Requirements
confirmation, call rate reduction and liability. • And more ….
Philips Consumer Electronics – Joint Quality Manager – April 2005
3
And where we are…
• A lot of Sustainability non-compliance issues during snapshot assessments
supplier • Represent Philips as customer drive
• Experienced • Self-starter & result oriented • Skilled
Philips Consumer Electronics – Joint Quality Manager – April 2005
Joint Quality Manager
INTRODUCTION
• Philips is committed to world-class quality, and to environmental and social performance.
• Philips and its supply base have to demonstrate competency and systematic approach in managing the businesses.
• Both Philips and supplier shall benefit.
• We would set the correct working goals, identify improvement gaps and training needs, and to interact structurally with the JQM.
Process and Product Readiness Assessments (including NPI), Product audits >> Reports Certification preparation
–Monitoring
Field performance, Factory performance, Second tier supplier performance
8
On Philips side
Program Manager • Comes from BG / BLC / BL quality and/or supplier
quality management • ensure competency level through JQM approval
and appraisal • Identify training need, and if applicable, organize
Philips’ audit requirements and methodology Capable of performing process audits in their respective
facilities
– Demonstrating sound knowledge required of the JQM program
bargaining, etc, etc • ISO9000, ISO14001, SA8000 • RoHS compliance • Advanced Quality Planning and Design for Six Sigma • Yield monitoring and improvement • Statistical Process Control • Field failures, on-spot verifications, jobsheets
7
Expectation of the JQM
• Regular staff under the payroll of supplier • Empowered by supplier senior management • Single point of contact for quality matter • Deployment of Philips quality programs • Ensure discipline, consistency and speed in
The JQM has dual reporting structure, Philips and the Supplier
Philips Consumer Electronics – Joint Quality Manager – April 2005
partners • SA8000 evolving to be mandatory • ….
Philips Consumer Electronics – Joint Quality Manager – April 2005
4
Issues for increased level of expectation from the industry
• High Field Call Rate and Cost of Non Quality • RoHS compliance still not 100% • Deployment need to be started for AQP and DfSS • Need more and more pro-activeness from our business
– Candidate Selection/Approval by Philips
– Experienced Individual with thorough knowledge of quality systems and supplier processes.
– Able to achieve Philips JQM certification requirements to include an understanding of the following (as a minimum):
6 months mission with rotating principle
Training program
Co-ordinate locally, supplier readiness activities during project (CROT, CROV impact)
–Auditing
• Full understanding y suppliers • Streamlined deployment within suppliers • Correct execution of the requirements • Continual monitoring • Closed loop corrective actions
Supplier
Voice of the customer
Philips Consumer Electronics – Joint Quality Manager – April 2005
6
Program in a nut shell
Philips owner
Supplier
Virtual reporting channel
• We will help to strengthen our relationship, by helping supplier’s nominated and management empowered quality manager to grow, and to competently manage the quality of products to be delivered to Philips.
Philips Consumer Electronics – Joint Quality Manager – April 2005
12
JQM Mission & Deliverables
–Deployment
Philips requirements (FCR, AQP, CoNQ, LF, BSD, Sustainability, Certification..) Internal improvement programs for CE
relevant training • Set expectations : both Philips mandatory
requirements and business related quality targets • Maintain consistency by ensuring common format of
Philips Consumer Electronics – Joint Quality Manager – April 2005
2
An overview of Philips-supplier quality interaction
• Certification and audit execution and follow-up • Sustainability compliance – child labour, collective
reporting
Philips Consumer Electronics – Joint Quality Manager – April 2005
9
More Details
Program Requirements
Potential JQM Supplier Sites must
– having been successfully certified by Philips – Identified as strategic supplier by SBMT manager – have / will have an approved (by Philips)
–Reporting
1- Quality Performance , CoNQ 2- Corrective/Preventive action plans (AQP,FCR+FOR PDCA, Audits, 8D’s)
3- Audit Reports
5
Joint Quality Manager – the way forward
Management Empowermen
t
Philips Requirements
Communicate and train
Reporting
JQM
Deployment
Evaluate and improve BBSC
• Philips Consumer Electronics sees there a need to strengthen the supplier quality management interface structure.
• Philips Consumer Electronics would like to introduce the Joint Quality Manager program.
• How can Philips be sure that these requirements are properly met?
• How can Philips help the suppliers?
Philips Consumer Electronics – Joint Quality Manager – April 2005
Continuous Process Improvement Program in place
Philips Consumer Electronics – Joint Quality Manager – April 2005
11
Joint Quality Manager Candidate Requirements
confirmation, call rate reduction and liability. • And more ….
Philips Consumer Electronics – Joint Quality Manager – April 2005
3
And where we are…
• A lot of Sustainability non-compliance issues during snapshot assessments
supplier • Represent Philips as customer drive
• Experienced • Self-starter & result oriented • Skilled
Philips Consumer Electronics – Joint Quality Manager – April 2005
Joint Quality Manager
INTRODUCTION
• Philips is committed to world-class quality, and to environmental and social performance.
• Philips and its supply base have to demonstrate competency and systematic approach in managing the businesses.
• Both Philips and supplier shall benefit.
• We would set the correct working goals, identify improvement gaps and training needs, and to interact structurally with the JQM.
Process and Product Readiness Assessments (including NPI), Product audits >> Reports Certification preparation
–Monitoring
Field performance, Factory performance, Second tier supplier performance
8
On Philips side
Program Manager • Comes from BG / BLC / BL quality and/or supplier
quality management • ensure competency level through JQM approval
and appraisal • Identify training need, and if applicable, organize
Philips’ audit requirements and methodology Capable of performing process audits in their respective
facilities
– Demonstrating sound knowledge required of the JQM program
bargaining, etc, etc • ISO9000, ISO14001, SA8000 • RoHS compliance • Advanced Quality Planning and Design for Six Sigma • Yield monitoring and improvement • Statistical Process Control • Field failures, on-spot verifications, jobsheets
7
Expectation of the JQM
• Regular staff under the payroll of supplier • Empowered by supplier senior management • Single point of contact for quality matter • Deployment of Philips quality programs • Ensure discipline, consistency and speed in