商务英文接待之酒店接待全过程

Business Reception
A ：
B ：
C ：
D ：
1. Room reservation
A：Advance Reservations．Can I help you？
B：Yes，Id like to book a single room with a bath for my guest from the afternoon of June 8 to the morning of June 10．
A：Yes，we do have a single room available for this rate．
B：What is the rate，please？
A：It is 100 per night．
B：What services come with that？
A：For 100 you’ll have a radio，a color television，a telephone and a computer．
B：That sounds not bad at all．I’ll take it．
A：Very good．Could you tell me your guest’s name，Miss，please？
B：Yes，it is Cherry．
A：How do you spell it，please？
B：It’s C-H-E-R-R-Y．
A：C-H-E-R-R-Y．And what is your address，please？
B：It is the No.1 ,Jinji Road．
A：OK，s o it’s the No.1 ,Jinji Road．
B：That’s right．
A：What about your telephone number？
B：3698778．By the way，Id like a quiet room away from the street if that is possible．
A：A quiet room away from the street is preferred．We look forward to your guest’s visit．
B：Thank you and good-bye．
A：Good-bye．
2. Airport reception
B：Excuse me, are you Cherry from Taiwan？My name is Joanna，secretary of Apex Trading. Nice to meet you.
C：Nice to meet you, how do you do?
B：I’m good. How is your journey?
C：Not bad, thank you for pick me up.
B：You’ re welcome.
C：How is Vicky?(老板)
B：She's ok. But she didn't sleep well last night, cause she told me that she Miss you too much.
C：I think she can get sound sleep today.
B：Yes, right. So do you think we should go to your hotel first or go to my company directly?
C：Whatever you want. You are my boss now.
B：OK, let’s go to your hotel. I think you need some rest a bit.
C：Fine.
B：Please follow me, we go and take the car at the exit.
3. Hotel check-in
A: Good afternoon. Welcome to The Baiyue Hotel. May I help you?
B: Yes, I’d like check-in for my guest, please.
A: Certainly, Miss. May I have your and your guest’s name, please?
B: I’m Joanna, and my guest’s name is Cherry.
A: Do you have reservation for your guest with us. Miss Joanna?
B: Yes, from tonight.
A: Just a moment please. I’ll check our reservation record. M iss Joanna, Is that right?
B: Exactly.
A: Could you fill out the registration form, please?
B: Fine .
A: How would you like to make payment?
B: By the credit card.
A: May I take a print of the card, please?
B: Sure, here you are.
A：Thank you, Miss Joanna. Your guest’s room number is 503. A bell man will show you the room. Please enjoy your stay.
4. In the company
B: Miss Vicky. I'd like you to meet Miss Cherry, sales manager for Southern
Reflections of China.
D: It's very nice to finally meet you, Miss Cherry. After so many phone calls and faxes. I'd like you to have my business card.
C: Thanks very much, Miss Vicky. Please accept mine. and please, call me
Cherry.
B: If you don't mind, Cherry, while you and Miss Vicky get acquainted, I'd like to check the arrangements for the meeting.
C: You're certainly on top of things, Joanna.
D: You'll find Miss Joanna is a force to be reckoned with at Apex Tradig.
B: Thanks for the vote of confidence, Miss Vicky. I'll be right back.
C: She appears to be a top-notch young lady, Miss Vicky. Talent and enthusiasm like that are hard to find.
D: Don't I know it. She's doing a great job for us. And please, call me Vicky.
C: Vicky, can you tell me in a nutshell what the retail market is like in Guilin?
D: Well, as per capita income goes up and up, the growth sector seems to be in the to-end.
C: Retail is going upscale here? Guilin is certainly growing more quickly than I had imagined.
D: Yes. Things certainly have changed since I was a girl. We've developed very quickly.
C: Do you think the trend will continue?
D: I don't see why not. We do have some problems, but we are still willing to work hard and wages aren't too high at this point.
C: Everything I've seen so far is very impressive. Very impressive indeed.
D: Yes, that’s right.。