内部管理-团队内部冲突管理 精品
合集下载
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Conformity:
Group pressure forces its members to conform, or comply, with the norms established by the group.
CHARACTERISTICS OF GROUPS
Cohesiveness:
GROUPS, TEAMWORK, AND CONFLICT ISSUES
Chapter 8
WHAT IS A GROUP?
A group refers to two or more people who personally interact with each other in order to achieve a common goal.
Formal groups:
deliberately formed by management for the purpose of attaining company goals.ห้องสมุดไป่ตู้
CHARACTERISTICS OF GROUPS
Norms:
A generally agreed-on standard of behavior that every group member is expected to follow.
brainpower, the better)
GROUPTHINK ISSUES
Groupthink:
The tendency of highly cohesive groups to lose their critical evaluative abilities and out of a desire for unanimity, often overlook realistic, meaningful alternatives as attitudes are formed and decisions are made.
TYPES OF GROUPS
Informal groups:
arise spontaneously throughout all levels of the company and evolve out of employees’ needs for social interaction, friendship, and status.
An emotional closeness that exists among the group members, and its success depends on how well the group sticks together and acts as a single unit instead of as a group of individuals.
3. Decide how to bring the hidden agenda to light.
TEAMWORK & TEAM-BUILDING ELEMENTS
1. A team is composed of two or more persons in the company, usually from different departments.
6. The quality of decisions made by the team is high, and members share a sense of satisfaction in work accomplished.
TEAMWORK & TEAM-BUILDING ELEMENTS
HIDDEN AGENDA ISSUES
Hidden agendas:
Comprised of attitudes and feelings that an individual brings to the group. Hidden agendas represent what an individual or group wants, instead of what they say they want.
4. Its work is consistently superior in both quality and quantity.
TEAMWORK & TEAM-BUILDING ELEMENTS
5. Problems and conflicts within the team are addressed quickly and professionally.
WHY JOIN GROUPS?
Affiliation (security, belonging, friendship)
Power (reassurance and support) Identity (awareness of personal
identity) Goal accomplishment (the more
HOW TO HANDLE HIDDEN AGENDAS
1. Realize a hidden agenda is a natural part of the group process because people have their own goals and needs.
2. Recognize that a hidden agenda might be present when the group is having difficulty in reaching its goals.
2. The members are competent and knowledgeable in the way they carry out their duties.
TEAMWORK & TEAM-BUILDING ELEMENTS
3. The team is constantly learning and growing; adapting itself to changing requirements and multiple goals.
Group pressure forces its members to conform, or comply, with the norms established by the group.
CHARACTERISTICS OF GROUPS
Cohesiveness:
GROUPS, TEAMWORK, AND CONFLICT ISSUES
Chapter 8
WHAT IS A GROUP?
A group refers to two or more people who personally interact with each other in order to achieve a common goal.
Formal groups:
deliberately formed by management for the purpose of attaining company goals.ห้องสมุดไป่ตู้
CHARACTERISTICS OF GROUPS
Norms:
A generally agreed-on standard of behavior that every group member is expected to follow.
brainpower, the better)
GROUPTHINK ISSUES
Groupthink:
The tendency of highly cohesive groups to lose their critical evaluative abilities and out of a desire for unanimity, often overlook realistic, meaningful alternatives as attitudes are formed and decisions are made.
TYPES OF GROUPS
Informal groups:
arise spontaneously throughout all levels of the company and evolve out of employees’ needs for social interaction, friendship, and status.
An emotional closeness that exists among the group members, and its success depends on how well the group sticks together and acts as a single unit instead of as a group of individuals.
3. Decide how to bring the hidden agenda to light.
TEAMWORK & TEAM-BUILDING ELEMENTS
1. A team is composed of two or more persons in the company, usually from different departments.
6. The quality of decisions made by the team is high, and members share a sense of satisfaction in work accomplished.
TEAMWORK & TEAM-BUILDING ELEMENTS
HIDDEN AGENDA ISSUES
Hidden agendas:
Comprised of attitudes and feelings that an individual brings to the group. Hidden agendas represent what an individual or group wants, instead of what they say they want.
4. Its work is consistently superior in both quality and quantity.
TEAMWORK & TEAM-BUILDING ELEMENTS
5. Problems and conflicts within the team are addressed quickly and professionally.
WHY JOIN GROUPS?
Affiliation (security, belonging, friendship)
Power (reassurance and support) Identity (awareness of personal
identity) Goal accomplishment (the more
HOW TO HANDLE HIDDEN AGENDAS
1. Realize a hidden agenda is a natural part of the group process because people have their own goals and needs.
2. Recognize that a hidden agenda might be present when the group is having difficulty in reaching its goals.
2. The members are competent and knowledgeable in the way they carry out their duties.
TEAMWORK & TEAM-BUILDING ELEMENTS
3. The team is constantly learning and growing; adapting itself to changing requirements and multiple goals.