跨文化管理第十章

Develop effective global management teams.
Understand value, and promote the role of women in international management to maximize those underutilized resources.
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Preparation, Adaptation, and Repatriation
Reverse culture shock occurs because Poor management of expatriates
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• The spouse initiates predeparture training.职前培训
The Expatriate Transition Process
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Operational Challenges for Global Virtual Teams
Geographic dispersal: the complexity of scheduling communications across multiple time zones, holidays, and so on
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• Reintegration is difficult • Expatriates are often “out of sight, out of mind” • Feelings of alienation from “home”
• Means fewer will be willing to take assignments
Expatriate Career Management
外派人员职业生涯管理
Preparation, adaptation, and repatriation 准备、适应、 回流
The role of the expatriate spouse 配偶角色
Expatriate retention
外派人员留存
Work with the host-country labor relations systems to help implementatio n and employee productivity.
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保持对总公司 的归属感
Career planning and guidance units
职业规划、后 续指导
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The Role of Expatriate Spouse
Language and communication: translation difficulties, variations in accents, semantics, and so on 语言和交流
The Role of Repatriation in Developing a Global Cadre回流人员的作用
Successful expatriates acquire skills: 外派人员获得的技能 • • • • Managerial skills Tolerance for ambiguity Multiple perspectives Ability to work with and manage others • Ability to do business overseas
地区差异
Cultural differences: variations in attitudes and expectations
文化差异
Virtual Teams’ Challenges Technology: variations in availability, speed, acceptability, and so on 技术
外派人员转换过程
Exit from the home country Entry to the host country
Entry transition Adjustment (adaptation) Exit transition
Entry back to the home country
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Elements of Successful Repatriation Programs
Mentor programs
支持项目
ห้องสมุดไป่ตู้
A system for maintaining contact with expatriates
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Essentials of IHRM
Maximize long-term retention and use of international cadre through career management to develop a topmanagement team with global experience.
International:
Relationships among buyers, sellers, and other intermediaries Internal, across culturally diverse managers and technical people
Multinational:
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Global Management Teams: The Effects of Multicultural Teams
Domestic:
Mostly internal operations
1.
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Chapter Learning Goals
4. Become familiar with the use of global
management teams to coordinate crossborder business. 5. Recognize the varying roles of women around the world in international management. 6. Understand the variations in host-country labor relations systems and the impact on the manager’s job and effectiveness.
PowerPoint by: Mohamad Sepehri, Ph.D. Jacksonville University
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Chapter Learning Goals
Leading companies • Booz, Allen, Hamilton’s KOL intranet • Knowladge management
Best practices: 成功的措施 • Focus on knowledge creation/leadership development • Use assignees with high technical and crosscultural skills • Have a deliberate repatriation process
Emphasize the critical role of expatriates in managing in host subsidiaries and in transferring knowledge to and from host operations. 2. Acknowledge the importance of international assignments in developing top managers with global experience and perspectives. 3. Recognize the need to design programs for the careful preparation, adaptation, and repatriation of the expatriates and any accompanying family, as well as programs for career management and retention.
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