投诉信回信(complain letter)英文
英语回复投诉信范文通用9篇
英语回复投诉信范文通用9篇（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。
文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!英语回复投诉信范文通用9篇英语回复投诉信范文第一篇Thank you for your letter alerting us to the problem you have been having with our store in Springfield.I am sorry you have been subjected to such a frustrating series of events.We pride ourselves on responding to customers concerns very quickly， so what you have eXperienced is ineXcusable.I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your neXt purchase.I eXtend my own apologies for the inconvenience this problem has caused you.It is apparent that we need to train our holiday help more thoroughly.I wish you an enjoyable holiday season.英语回复投诉信范文第二篇Dear Manager: I brought a digital camera in your store last month.The bad thing is that the camera has some problems， which makes me very sad.So I ask you to give me a new one or return it.I hope you can give me a reply like you can Li Hua XX XX.中文翻译：亲爱的经理：我带来了上个月你们店里有一台数码相机，坏的是相机出了一些问题，让我很难过，所以我要求你给我新的或者退货，希望你能像你一样给我一个答复可以李华XX XX。
英语投诉信回复范文
英语投诉信回复范文英语的投诉信，自然也是用英语来回复客户的要求了。
下面是店铺给大家整理了英语投诉信回复写作范文，供大家参阅!英语投诉信回复范文Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。
There are usually long lines waiting for assistanceand for use of the computer card catalogue.说等待帮助和使用电子卡片目录总是要排长队。
To avoid crowded conditions, we propose that youuse the library during off-peak hours.为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。
You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。
The rest are our busiest times.而其他时间段就是我们最繁忙的时候了。
We always appreciate hearing your comments on the library.我们一如既往地愿意听取您对图书馆的意见。
Please let us know how you think this is working out.请来信告知这条建议是否奏效。
回复投诉信范文英文
回复投诉信范文英文《Responding to Complaint Letter》Dear [Complainant’s Name],We received your complaint letter regarding the issue you faced with our product/service, and we sincerely apologize for any inconvenience it may have caused you. We take customer feedback very seriously and your concerns have been taken to heart.We have investigated the matter and have identified the root cause of the issue. We are working diligently to ensure that similar problems do not arise in the future. It is our top priority to provide our customers with the best experience possible and your feedback has been instrumental in helping us achieve that goal.As a token of our appreciation for your feedback, we would like to offer you a [discount/coupon/free gift] on your next purchase with us. We hope this gesture demonstrates our commitment to making things right with you and regaining your trust.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.Sincerely,[Your Name][Your Title][Company Name]。
投诉回函英语作文模板
投诉回函英语作文模板英文回答：Dear [Customer Name],。
Thank you for contacting us regarding your recent complaint about our [product or service]. We understandyour frustration and apologize for any inconvenience this may have caused.We have reviewed your complaint and would like to provide the following response:[Statement of our investigation][Explanation of any issues identified][Steps we have taken or will take to resolve the issue]We are committed to providing our customers with high-quality products and services. We value your feedback and appreciate the opportunity to address your concerns.We hope this response satisfies your complaint. However, if you have any further questions or concerns, please donot hesitate to contact us.Thank you for your patience and understanding.Sincerely,。
[Your Name]中文回答：亲爱的 [顾客姓名]：感谢您联系我们，反映您近期对我们的 [产品或服务] 提交的投诉。
投诉函的回复英文作文
投诉函的回复英文作文英文：Dear [Name],。
Thank you for taking the time to bring your concerns to our attention. I apologize for any inconvenience or frustration that you may have experienced.I have thoroughly reviewed your complaint and have taken the necessary steps to address the issues you have raised. We take all complaints seriously and strive to ensure that our customers have a positive experience with our products and services.In response to your complaint about [specific issue], we have [solution]. We hope that this resolution meets with your satisfaction and that you will continue to choose our company for your needs.If you have any further concerns or questions, please do not hesitate to contact us. We value your feedback and will continue to work towards improving our services.Thank you again for your feedback, and we hope to have the opportunity to serve you again soon.Sincerely,。
投诉信的英文回复
投诉信的英文回复Dear [Name],We have received your complaint letter dated [Date] and appreciate you taking the time to bring this matter to our attention. We understand that you are dissatisfied with [briefly mention the issue mentioned in the complaint].Firstly, please accept our sincere apologies for any inconvenience caused. We value your feedback as it helps us improve our services and address any shortcomings. Rest assured, we take your concerns seriously and are committed to resolving this matter promptly.In order to investigate further, we have initiated an internal review of the situation. Our team will thoroughly analyze the details provided in your complaint and gather any relevant information to identify the root cause of the problem. This process may take some time, but be assured that we will keep you informed of any progress made.At [Company Name], we strive to maintain a high level ofcustomer satisfaction and aim to provide a seamless experience for our valued customers. We deeply regret that we fell short in meeting your expectations and assure you that we will take the necessary steps to rectify the situation.In terms of compensation or resolution, we would like to discuss this matter further with you. It would be helpful if you could provide us with more specific details regarding your expectations for a resolution. We value your patronage and would like to find a mutually agreeable solution.Once again, we apologize for any inconvenience caused and assure you that we are committed to resolving this matter to your satisfaction. We appreciate your patience and cooperation in this process. If you have any additional information or concerns, please do not hesitate to contact us at [contact information].Thank you for addressing this matter with us and giving us an opportunity to rectify the situation. We look forward to working towards a satisfactory resolution.Sincerely,[Your Name][Your Title/Position] [Company Name]。
投诉信英语简短作文
投诉信英语简短作文Subject: Complaint Letter。
Dear [Recipient's Name],。
I hope this letter finds you well. I am writing to bring to your attention an issue that I recently encountered, which has left me quite dissatisfied with the level of service provided by your company.Firstly, I want to express my disappointment regarding the product I purchased from your company. Despite my expectations, the item I received did not meet the quality standards that were promised. Not only did it fail to function as described, but it also arrived in a damaged condition. This has caused me significant inconvenience and frustration.Furthermore, I must highlight the lack of professionalism exhibited by your customer service team.When I attempted to address my concerns with them, I was met with dismissive responses and a general unwillingness to assist me in resolving the issue. This kind of attitude is unacceptable and reflects poorly on your company's reputation.As a loyal customer, I have always held your company in high regard. However, this recent experience has left me questioning whether I can continue to trust in the quality of your products and services. I sincerely hope that you will take this complaint seriously and take immediate steps to rectify the situation.In conclusion, I expect a prompt response from your end acknowledging receipt of this complaint and outlining the steps that will be taken to address the issues raised. Failure to do so will leave me with no choice but to escalate this matter further.Thank you for your attention to this matter. I look forward to a swift resolution.Yours sincerely,。
英语投诉信范文带翻译(通用10篇)
英语投诉信范文带翻译（通用10篇）英语投诉信带翻译篇4英语投诉信带翻译篇8Dear Sir，My name is Wu Peng.l am one of your customers.I venture to write you a letter about my refrigerator bought from your shop 2 weeks ago.The focus of the complaint is the quality of the refrigerator.For one thing，I found it didnt refrigerate well.For another，it made such loud noise that I couldnt fall asleep at night when it is working.Honestly speaking，I have observed it for a few days.And there are still something wrong with it.All in all，there is still much room for improvement.I do hope you can send an engineer to check it or exchange it for another refrigerator of good quality.Thank you for your time and kind consideration.Sincerely yours，Wu Peng参考译文：亲爱的先生：我叫吴鹏，是您的客户之一。
我冒昧地给您写这封信，是关于两周前从您的商店买的冰箱。
投诉的焦点是冰箱的质量，一是，我发现它制冷效果并不好。
另一个，它工作时会产生很大的噪声，这令我晚上无法入眠。
老实说，我观察了好几天了，但还是有一些问题。
英语作文投诉信模板
英语作文投诉信模板Subject: Complaint Letter Regarding [Issue]Dear [Recipient's Name],。
I hope this letter finds you well. I am writing to express my dissatisfaction regarding [describe the issue you are complaining about]. I am deeply disappointed with the level of service/product quality/behavior, etc., provided by your company.To provide some context, [briefly explain the background of the issue, including any relevant details such as dates, names, and locations]. Despite my efforts to resolve this matter through [mention any previous attempts to resolve the issue, such as contacting customer service or visiting the store], I have yet to receive asatisfactory solution.First and foremost, [outline the main problem orproblems you encountered in detail]. This includes[specific examples of poor service/product quality/behavior, etc.]. These issues have greatly inconvenienced me and have negatively impacted my experience as a customer.Furthermore, [if applicable, explain any additional problems or consequences caused by the initial issue]. For instance, [mention any financial losses, emotional distress, or other repercussions you have experienced as a result of the problem].In light of the above, I would like to request the following actions to be taken to address this matter:1. [Specify your primary request or demand, such as a refund, replacement, apology, etc.]2. [If applicable, list any additional requests or suggestions for how the situation could be resolved or prevented in the future.]I trust that you will take this matter seriously andpromptly investigate the issues raised in this letter. As a loyal customer of your company, I sincerely hope that you will take the necessary steps to rectify this situation and restore my confidence in your brand.Please provide a written response to this letter within [specify a reasonable timeframe for a response, such as 10 business days]. I can be reached at [provide your contact information] if you require any further information or clarification regarding this matter.Thank you for your attention to this important issue. I look forward to hearing from you soon and resolving this matter amicably.Yours sincerely,。
英文投诉信 举报模板范文
英文投诉信举报模板范文英文回答：Dear [Recipient's Name],。
I am writing to file a formal complaint against [Company/Individual Name] for [Violation of Law or Policy].I believe that [Company/Individual Name] has violated [Law or Policy] by [Specific Actions Taken].I have attached evidence to support my claim, including [List of Evidence]. I would also like to provide the following additional information:[Details of Violation][Impact of Violation on Me/Others][Steps I Have Taken to Resolve the Issue][Requested Resolution]I request that you investigate this matter thoroughly and take appropriate action against [Company/Individual Name]. I believe that a fair and impartial investigation will reveal the truth of my allegations.I am available to provide any additional information or clarification that you may need. Thank you for your time and attention to this matter.Sincerely,。
英语投诉信范文(通用16篇)
英语投诉信范文篇1Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie， IN 47300November 15， 1998General Computer CorporationEngineering Department. Box 73219Fort Worth， TX 76108Dear Sir:With reference to our order 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged.The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.Yours sincerely，(Signature)英语投诉信范文篇2Dear boss:Thank you for reading my letter.Last Sunday is my classmate Mary\'s went to your restaurant so as to celebrated Mary\'s your restaurant was not good than I couldn\'t tolerate that restaurant at service was really bad and the food was most unbearable was the hygiene of the restaurant was horrible,we felt very disgusting.We complained about the food ,the hygiene and the the service to the his attitude was very pride and he ignored was really provoking!Finally ,the waiter drove us dare he was!All of us were very am doubt that whether I would come to your restaurant or not.Yours,Liming英语投诉信范文篇3Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,Donna英语投诉信范文篇4后面还有多篇英语投诉信范文带翻译！Dear Manager，Now I am writing to tell you that I bought a TV set from your shop several days ago。
投诉信英语二作文
投诉信英语二作文Title: Complaint Letter: Poor Customer Service Experience。
Dear Sir/Madam,。
I am writing to express my dissatisfaction with the level of customer service I received at your establishment recently. I visited your store on [date] and unfortunately encountered several issues that left me extremely dissatisfied.Firstly, upon entering the store, I found the staff to be unresponsive and unhelpful. Despite my attempts to seek assistance, I was met with indifference and was left to navigate the store on my own. This lack of attention to customers is unacceptable and reflects poorly on your establishment.Secondly, when I finally managed to find the item I waslooking for, I was dismayed to discover that it was damaged. Despite this being evident, there were no staff members available to address my concerns. This lack of quality control is disappointing and reflects poorly on the reputation of your brand.Furthermore, when I attempted to raise these issueswith a member of staff at the checkout, I was met with rudeness and impatience. Instead of offering assistance or acknowledging the shortcomings of the service provided, the staff member was dismissive and unapologetic. This further compounded my frustration and left me feeling undervaluedas a customer.In addition to the poor level of service, I also found the overall cleanliness and organization of the store to be lacking. There were numerous items strewn about the aisles, making it difficult to navigate, and the checkout area was cluttered and disorganized. This not only reflects poorlyon the professionalism of your staff but also detracts from the overall shopping experience.Overall, my experience at your establishment was extremely disappointing, and I am writing to express my dissatisfaction in the hope that you will take appropriate action to address these issues. As a loyal customer, I expect a certain level of service and quality when patronizing your store, and unfortunately, on this occasion, these expectations were not met.I would appreciate it if you could investigate the issues I have raised and take steps to ensure that similar incidents do not occur in the future. Customer satisfaction should be a top priority for any business, and I trust that you will take this matter seriously.Thank you for taking the time to read my letter. I look forward to hearing from you soon regarding the steps you plan to take to address my concerns.Yours faithfully,。
回应顾客投诉信英语范文
回应顾客投诉信英语范文Dear Valued Customer,。
I am writing to you with a deep sense of concern and sincere apology for the inconvenience you have encountered with our services. I understand that your recent experience with our company has not been satisfactory, and I wouldlike to take this opportunity to address your concerns and rectify the situation.Firstly, I would like to apologize for any inconvenience or dissatisfaction you may have felt. Your feedback is crucial to us, and we take it very seriously. Your complaint has been carefully reviewed, and I understand that you were unhappy with the quality of our product and the customer service you received.Regarding the issue with the product, I am truly sorry that it did not meet your expectations. We pride ourselves on providing high-quality products and services, and wetake every complaint as an opportunity to improve. We will conduct a thorough investigation into the matter and ensure that the necessary steps are taken to prevent a similar situation from happening again.With regards to the customer service you received, I am deeply sorry for any lack of professionalism or attention to your needs. Our team.。
商品投诉回信英语范文
商品投诉回信英语范文Subject: Response to Your Complaint Regarding Our ProductDear [Customer's Name],I am writing to acknowledge receipt of your complaint regarding the issues you have encountered with our product. I apologize for the inconvenience this has caused you and appreciate your taking the time to bring this matter to our attention.Please accept our sincerest apologies for any dissatisfaction you may have experienced. We take your feedback seriously and are committed to addressing the concerns you have raised.With regards to the specific issues you mentioned, I have noted them down and will ensure that they are thoroughly investigated. Our team will review the matter promptly and take the necessary steps to rectify the situation.In the meantime, I would like to offer you a few possible solutions to address the immediate concerns you have expressed. Firstly, we can arrange for a replacement product to be sent to you at our earliest convenience. Alternatively, if you prefer, we can provide you with a full refund for the product.Please let us know which option you would prefer, and we will proceed with the necessary steps as soon as possible. Additionally, if you have any further questions or concerns, please feel free to contact us at any time.We value your feedback and are committed to improving our products and services. Your satisfaction is our utmost priority, and we will do everything in our power to ensure that you have a positiveexperience with our brand.Thank you again for taking the time to share your concerns with us. We look forward to resolving this matter to your satisfaction.Sincerely,[Your Name][Your Position][Contact Information]。
处理投诉的信件英语作文
处理投诉的信件英语作文Dear [Recipient's Name],I hope this letter finds you well. I am writing toaddress a recent concern that has been brought to ourattention regarding [specific issue related to the complaint]. We take all feedback from our customers seriously and wouldlike to assure you that we are committed to resolving this matter promptly and to your satisfaction.Firstly, I would like to apologize for any inconvenience you may have experienced. We understand how important it isfor our services to meet your expectations and we are genuinely sorry for any shortfall.To address your complaint, we have taken the following steps:1. We have conducted a thorough review of the incident to understand what went wrong.2. We have spoken with the team members involved toensure they are aware of the situation and the importance of addressing it.3. We have implemented [specific corrective actions] to prevent a recurrence of this issue.We would like to offer you [restitution or compensation, such as a refund, discount, or replacement] as a gesture of our commitment to your satisfaction. We value your business and hope that this resolution will demonstrate our dedication to earning your trust.Please let us know if you find this resolution acceptable or if there is anything else we can do to make things right. We are at your disposal to discuss this further and to ensure that your experience with us is a positive one.We appreciate your patience and understanding as we work through this issue. Your feedback is crucial to our continuous improvement and we are grateful for the opportunity to serve you better in the future.Thank you for bringing this to our attention. We look forward to your response and the chance to make this right.Warm regards,[Your Name][Your Position][Your Contact Information][Company Name]。
英语投诉信回复范文英语投诉信范文与翻译
英语投诉信回复范文|英语投诉信范文及翻译英语的投诉信，自然也是用英语来回复客户的要求了。
下面是小编给大家整理了英语投诉信回复写作范文，供大家参阅 !英语投诉信回复范文Dear Sir,You have expressed your frustration andirritation with the city library over thepast oneyear.尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。
There are usually long lines waiting for assistanceand for use of the computer card catalogue.说等待帮助和使用电子卡片目录总是要排长队。
To avoid crowded conditions, we propose that youuse the library during off-peak hours.为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。
You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.在11：30—14:30 和 17:30-19:30 的时段里，您能方便地得到帮助和使用电子卡片目录。
The rest are our busiest times.而其他时间段就是我们最繁忙的时候了。
We always appreciate hearing your comments on the library.我们一如既往地愿意听取您对图书馆的意见。
Please let us know how you think this is working out.请来信告知这条建议是否奏效。
英语投诉信回复范文-英语投诉信范文及翻译
英语投诉信回复范文|英语投诉信范文及翻译英语的投诉信，自然也是用英语来回复客户的要求了。
下面是小编给大家整理了英语投诉信回复写作范文，供大家参阅!英语投诉信回复范文Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。
There are usually long lines waiting for assistanceand for use of the computer card catalogue.说等待帮助和使用电子卡片目录总是要排长队。
To avoid crowded conditions, we propose that youuse the library during off-peak hours.为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。
You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。
The rest are our busiest times.而其他时间段就是我们最繁忙的时候了。
We always appreciate hearing your comments on the library.我们一如既往地愿意听取您对图书馆的意见。
Please let us know how you think this is working out.请来信告知这条建议是否奏效。
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View：This page can be viewed as a slideshow:Introduction:Letters of complaint usually include the following stages:Background Problem - cause and effect Solution Warning (optional) ClosingBackground This section describes the situation; e.g.I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.Problem 1.Cause:On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable .You sent us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book.2.Effect:This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday.Warning (optional) Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee.Closing:look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly.Politeness；he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included.Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious.Adjustment letter Acknowledging receipt of a complaint letter ；hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault；We must apologise for …；We sincerely apologise for … ；Please accept our apologies for … ；I would like to apologise for the error made by our company in (verb+ing)；Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance. ；A short explanation of the fault ；Introductory phrase；As a result of our investigation, we found that... (Not: After our investigation...)Causes :The error was caused by … / was due to … ；Apparently, the problem was the result of … / resulted from … ；The cause of / reason for the mistake was …Effects ：As a result … ；Thi s led to … ；Consequently …Solutions ：We have modified / changed our ... ；We have implemented a system to...；To prevent re-occurrences we have set up a verification procedure.Assurances ：e assure you that this will not happen again.Investigation to be made ：We are currently investigating the cause of ...；We will investigate the cause of...Proposal to settle the difficulty：As a gesture of our regret, we are prepared to …/ we are willing to …/ we would like to … ；To show goodwill, we will …An offer to take goods back, make a replacement, give a discount etc.We have dispatched the new items by express courier. They should arrive by Monday, 11 April 2011；To show our goodwill, we would like to offer you a 5% discount on your next order with us.Regret at dissatisfaction：While we can understand your frustration ...；We understand how disappointing it can be when your expectations are not met.Rejecting responsibility for the problem leading to the complaint：I regret to inform you that … ；I am afraid that … Unfortunately, I must point out that …Reasons for the rejection：This is because the guarantee period has expired. This is due to the fact that the guarantee period has expired.If a third party (another person or organisation) is to blame, direct the complainer to that party：We therefore suggest that you contact...A concluding paragraph aiming at retaining the goodwill of the customer ：We look forward to receiving your further orders, and assure you that they will be filled correctly / promptly.Everlong Batteries171 Choi Hung RoadHung Hon, Hong KongTel/Fax 2235 24496 Apr 2011Mr J WongPurchasing OfficerFortune Goods317 Orchard RoadSingaporeDear Mr WongOrder No. 2639/LPlease accept our apologies for the error made by our company in filling your order no. 2639/L dated Friday, 1 April 2011. You ordered 12,000 size Ultra super-long-life premium batteries, but our dispatch office sent 1,200. This was due to a typing error.The balance of 10,800 batteries was dispatched by express courier to your store this morning and will arrive by Thursday, 14 April 2011. Since we value your business, we would like to offer you a 10% discount off your next order with us.We look forward to receiving your further orders and assure you that they will be filled correctly.Yours sincerelyDavid ChoiDavid ChoiDistributions ManagerEverlong Batteries171 Choi Hung RoadHung Hon, Hong KongTel/Fax (852) 2235 24496 Apr 2011Mr J WongPurchasing OfficerFortune Goods317 Orchard RoadSingaporeDear Mr WongOrder No. 2639/LThank you for your letter of Friday, 1 April 2011 regarding your order no. 2639/L. We understand that this is a difficult situation for you.We have investigated the situation, and found that you ordered 12,00 size Ultra super-long-life premium batteries. Please see the enclosed copy of your order form. Our dispatch office therefore sent 1,200. If you need the remaining batteries urgently, the balance of 10,800 batteries can be dispatched today by express courier to your store and would arrive by Thursday, 14 April 2011. Please phone me at the number given above if you would like to order these batteries.We look forward to receiving your further orders.Yours sincerelyDavid ChoiDavid ChoiDistributions ManagerEncl:- Order Form No. 2639/LDealing with Complaints|||||| |||| | | ||||||。