前台常用英语100句
最新整理前厅部常用英语.docx
最新整理前厅部常用英语nglish for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Wel e to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。
3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、I’ll check our room availability 我来查一下是否有空房间。
7、Just a moment ,Please请稍等8、I"m sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一下您的护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元13、The room charge is include two breakfast.房价包含两份早餐。
14、please pay RMB300 as deposit请支付300元作为押金。
15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。
酒店常用英语句
酒店前厅部常用英语100句Hotel English 100 sentencesGreetings (打招呼)1.Good morning ,sir(madam)早上好,先生(小姐)2.Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3.Good evening ,miss Price晚上好,普莱丝小姐.4.How are you today ,Mr Brown ?你今天好吗?布朗先生.5.I’m quite well ,thank you.我很好,谢谢你.6.Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)7、Nice to meet you ,sir.见到你真快乐,先生.Tithes(称呼)8、Are you mrs,Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特专家.10、May I know your name,sir(madam)?我可以懂得你旳名字吗?先生(小姐).11.Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信.12.you’re wanted on the phone,Captain Smith. 史密斯船长,有你旳 .13.Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14.May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生?15.Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16.Would you take the seat ,young lady ? 请坐,小姐,Offering Help 积极提出协助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗？21. May I help you with your suitcase?我能帮你拿你旳箱子吗？22. Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？23. Thank you very much.非常感谢24. Thanks for the trouble .麻烦你了25. It’very kind of you?你真是太好了26. No,thanks.不用了, 谢谢！Answers to Thanks对感谢语旳应答27、You’re welcome.欢迎你28、Not at all.不用谢29、That’s all right.没关系30、Don’t mention it.别提了31. It’s my plcasurc.这是我旳荣幸Expressing welcome 表达欢迎32. Welcome ,sir(madam).欢迎光顾, 先生（小姐）33. Welcome to our hotel ,sir (madam).欢迎光顾我们酒店, 先生（小姐）34. Welcome to our western restaurant.欢迎来我们西餐厅欢迎涞我们西餐厅35.We’re glad to have you here.我们很快乐你来到之儿36.I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies 表达道歉37、I’m sorry,sir (madam).对不起,先生(小姐).38、I’m very sorry.非常抱歉.39、I’m sorry to trouble you.对不起打扰你了.40、I’m sorry to have taken so much of your time. 对不起占用你太多时间了.41.I’m sorry to have kept you waiting .对不起让你久等.42.Excuse me for interrupeing you.原谅我打挠你了.43.I hope you’I will forgive me.我但愿你能原谅我.Answers to Apology(对道歉语旳应答)44.It doesn’t mater.没关系.45.It’s nothing.没什么.46.Never mind.别放在心上.47、That’s nothing.没什么.48、Don’t bother about that.别再想它.49、Don’t worry about it.别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错.Good wishes(良好祝愿)51.Have a good time!祝你们玩得快乐!52.Have a nice evening!祝你晚上快乐.53.Happy Birthday!生日快乐.54.Merry Christmas!圣诞快乐.55.May you succeed祝你成功Rarting(分手再会)56. Good－bye and good luck.再会,祝你好运.57、Hope you’I will have a nice trip. 但愿你旅途快乐.58、Wish you a pleasant journey .祝你旅途快乐.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61.Hope to see you again.但愿再次见到你.62.Good night.晚安.63.See you Tomorrow.明天见.Self－Introduction (自我简介)64.I’m Joseph ,I’m from Baling Hotel, I’mhere to meet you .我叫享利,来自金湖酒店,我是来接您旳.65.My name is Irene ,I’m the housekeeping Department waiter.我旳名字是艾琳,我是管家部服务员.66.I’m the receptionist here ,welcome to our hotel. 我是这儿旳接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely.当然可以.71.Certainly ,sir (madam).当然可以,先生(小姐).72.Yes , Sir/madam是旳,先生(小姐).73、That’s true ,sir (madam).是这样旳,先生(小姐).74、Very well.非常好.Negative Responses(否认回答)75、No ,sir (madam).不,先生(小姐).76、I don’t think so.我不这样认为.77、Of course not.当然不.78、I’m afraid that’s not a good idea. 恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.80、Would your please sign here ?请在这儿签名好吗?81、A table for two?两人旳一张台吗?82 、How long do you plan to stay ? 你计划住多久.83、Could you please spell your name ? 请拼一下你旳名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ?我可以看你旳护照吗?86、May I have your telephone number ? 我可以懂得你旳号码吗?87、What’s the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一种医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 常用体现语91、Enjoy you breakfast ,sir ?请享用你旳早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there .游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It’s a very touching story.这是一种非常感人旳故事.100、Without music,the world would be dull.假如没有音乐,这世界将会变得很沉闷.。
前台英语100句
前台接待英语100句RECEPTIONR: RECEPTIONIST G: GUEST R: Good morning, Sir. Welcome to our hotel. Do you have reservation? 早上好,先生.欢迎光临我们酒店.请问您有预定吗?G: Yes, I have already booked the room from the booking center.是的,我已经通过订房中心订了房间.R: Would you please show me your passport?请您出示您的护照.G: OK, This is my passport and visa.好的,这是我的护照和签证.R: How many nights do you plan to stay with us?您打算在这住几天?G: Just one night, thank you就一个晚上.谢谢..R: How would you like to pay for your deposit, by credit card or in cash? 请问您怎样付押金呢?现金还是信用卡?G: Oh, by credit card, here you are.信用卡,这是我的卡.R: Excuse me, Sir, would you mind a smoking room?先生,您介意吸烟房吗?G: Non-smoking, please!请给我一个不吸烟房间,谢谢.R: All right, this is your room key, your room number is 936, on the non-smoking floor, enjoy your staying with us!好的,先生.这是您的房卡.您的房号是936,在不吸烟楼层,希望您入住愉快.G: Thank you very much!非常感谢.R: Would you tell me the spelling?您能告诉我名字的拼写吗?R: Sorry, sir. The lady you are looking for is not staying in our hotel. But there is a reservation for her. Would you like leave a message, and we will tell her when she checks in.对不起,先生,您要找的女士现在还没有入住我们酒店.但是她已经预定了房间.您需要给她留一个留言吗?我们可以在她入住的时候告诉她.R: I’ll make sure that Mr. Alan gets the message.我保证ALAN先生一定会收到留言.R: May I know your name, madam? I’ll make a call and tell him you are here.我能知道您的名字吗?女士,我打个电话告诉他您在这.R: Sorry to have kept you waiting, Mr. Lee said that he would be here assoon as possible. Would you like to have a seat in the sofa over there, madam?女士,抱歉让您久等了.李先生说他马上下来,您能在那边沙发上先坐一下吗?R: Just a moment, please. Let me check if there is a room available.请稍等,我帮您查一下是否还有房间.R: I’m sorry, but we are fully booked for single rooms. Would you like to have a double room instead?对不起,我们的大床房已经预定满了,您介意一个双床的房间吗?R: This is the best price we can offer, because the company doesn’t make a contract with us.由于您的公司没有和我们签协议,所以这是我们能提供的最优惠的价格.R: We have taken note of that. Please confirm the specific date by telephone, fax or email the day before your arrival.我们已经接受您的预定,您可以在入住之前再次确认.R: Thank you for your calling, we will look forward to having you with us soon.感谢你的来电,我们忠心期待您的到来.R: Sorry, all our rooms are fully occupied.不好意思,酒店已经满房.R: Would you please take a double room for tonight? We’ll help you tochange the best room tomorrow.您今晚先住一个双床的房间,我们明天帮您换.R: Sorry, since most of the rooms are occupied at the moment, we can only offer you two rooms on the different floors. Will that be all right? 对不起,由于酒店已经满房,所以我们只能提供两个不在一层的房间,您介意吗?R: You may come here again tomorrow morning if you want to make a change.如果您想换房,您可以明天早上过来.R: Your room faces south and it is beautiful.您的房间向阳,风景很不错.R: This room is spacious and cozy. I’m sure you will have a good rest.这个房间非常舒适,我保证您能休息的很好.R: If you want to late check out at 3:00pm, please contact with the assistant manager.如果您希望下午3:00退房,请联系大堂副理.R: A safety box is offered both in the front cashier’s counter and your room. You can deposit your valuables there.房间和前台结账处都有提供保险箱,您可以把贵重的东西放在里面. R: Your Company will pay the room charge, while the others should be paid at you expenses.您的公司会替您支付房费,您只需要付杂费.R: Would you please go through the telephone deposit procedure, if you want to make an I.D.D call from your room?如果您希望开通您房间的电话,您需要交一些押金.R: We have fax and Internet service in the business center.我们商务中心提供传真和上网服务.R: You can leave your luggage at the concierge.您可以把行李寄存在礼宾部.R: The bellman will send your luggage to your room as soon as possible. 行李员会马上把您的行李送到您的房间.R: We will look into the matter immediately. Thank you for telling us.感谢你致电,我们马上处理此事.R: I’m awfully sorry for that. I’ll see to it right away.十分抱歉,我马上帮您解决.R: I’m afraid I can’t do that for you. It’s against our regulations.我恐怕不能那样做,这是违反酒店规定的.R: How much would you like to change, sir?您需要换多少钱?R: Would you please fill in the exchange memo?您能填写一下外币兑换单吗?R: Here is your bill list, please check it and sign here.这是您的账单,请核对后签字.R: Sorry, the invoice cannot exceed.对不起,发票不可以多开.R: Here is your receipt, please keep it carefully. 这是您的账单,请妥善保存.CHECKOUTC: CASHER G: GUEST C: Good morning, Sir. May I help you? /Checking out?早上好,先生,退房是吗?G: Yes, please.是的.C: May I have your room card and key card? / Which room, Sir?请问您的房号是多少?G: OK. Here you are. /~~好的,给你我的房卡.C: So, Mr. ~~, Room NO. Is ~~您的房号是~~~G: Correct.对C: Excuse me, Sir. Wait for a moment, please. And please allow the House keeper Check the room.请稍等,客房服务员在帮您查房.G: No problem.没问题.C: Have you used the mini bar service last night?请问昨晚您有用客房里的酒水吗?G: Yes, ~~~~~是的,~~~~~~~CC: This is your bill, Sir. Pease recheck every charge. Let me show you: the room charges, laundry service, breakfast ~~~这是您的账单,请您核对一下各项费用:这是您的房费,洗衣费,早餐~~ G: No.C: So may I have your signature here?请您在这里签名.G: Yah.C: Thank you谢谢C: How would you like paying your bill, by credit card or in cash?请问您怎样结账?信用卡还是现金?G: Credit card信用卡C: May I use it again?我能再用一下您的信用卡吗?G: Sure.当然C: Thanks a lot.非常感谢C: May I have your signature here, please.请您在这里签名C: Everything is OK now: the bill, the receipt, and I can offer you an envelope.好的,这是您的账单和发票,您需要信封吗?G: Thank you.非常感谢C: You are welcome. It’s my pleasure.为您服务是我的荣幸C: Thanks for you staying this time. Waiting for you next coming.Have a good journey. Goodbye.欢迎您再次光临G: Bye.再见C: How would you like paying your bill? Let me see, when you checked in, the deposit is ~~ dollars. /~~~ Euro.请问您怎样结账?您入住时的押金是~~美元/~~欧元G: Yes, I’d like to pay in cash. Can I use US dollars?我付现金,我能用美元吗?C: I’m afraid not, but you can change it into Chinese RMB. That lady can do it for you. And the amount is about ~~ RMB.恐怕不行,但是您可以换成人民币.这位女士可以帮您.汇率是~~G: OK.好的C: thanks for your understanding.谢谢您的理解C: Well, Mr. ~~. Because your room rate has charged to the travel agency. And no other charged, so everything is ok.您的房费旅行社已经给您付过了,房间也没有别的杂费,所以帐已经接好了.G: All right.好的C: Have a nice day! See you next time.祝您愉快.C: Would you please use another credit card? Because you credit card has been expired. /declined.你能换一张别的信用卡吗?这张卡可能有一些故障.G: Oh, I’m sorry.不好意思G: Excuse me? What is the checkout time?请问退房时间是几点?C: The check out time is 12:00 at noon. You’ll have to pay half of the rate if you leave after 12:00.我们退房时间是中午12点,如果您12点以后18点之前退房,我们需要加收您半天房费.G: But I’m afraid I cannot come back before 12:00.May I speck to your manager?我恐怕我十二点之前回不来,我可以和你们经理通一下话吗?C: Yes, Sir. I’ll ask Assistant Manager for instructions.好的,先生,我帮您联系大堂副理C: Excuse me, Sir. Do you know where is the in your room?不好意思,先生,请问您把放在您房间哪里了?G: I don’t know.我不知道C: Would you like to settle the accounts for your room and room ~~~, is it right? /Would you like to pay the hotel bills together with ~~~room~~~?C: The ~~ company has arranged to pay your bill.C: Did you have any bill in the restaurants today?您今天在餐厅还有别的消费吗?C: your company unit will pay the rent of your room while the others should be paid at your expenses, Sir.您的房费由您公司替您支付,杂费需要您自己付C: Here’s one more bill for your drinks (telephone). Would you like to pay it now?这是您的酒水/电话费,您现在一起结吗?C: I’m sorry, Sir. There has been a mistake, please wait a moment while I check the bill.对不起,先生.这里有一些错误,请稍等,我再帮您查一下账单.C: Sorry, the invoice cannot exceed.对不起,发票不可以多开.C: Do you mean the invoice indicating /showing laundry charge.您的意思是发票需要包含您的洗衣费INQUIREMENTG：Guest R：Receptionist R：Good morning，sir/madam。
酒店前台常用的100句口语表达
酒店前台常用的100句口语表达一.预订服务Good morning. This is Room reservation. May I help you?早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ?要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving?您将在何时到达？May I know your name ?您能告诉我您的名字吗？How long will you be staying?您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。
I’ll check the room availability.我查查客房预订情况。
You should pay a deposit of US $1000 beforehand .您应预期付1000美元的定金。
There is a 10 per cent discount .10%的折扣。
二.预定服务What kind of room would you like（prefer）？您希望要什么样的房间？Would you like a room with a front view or a rear view？您是要窗户临街的房间，还是要背街的房间？Do you want a single room or a double room？您是要单人间还是双人间？Would a double room do？双人间可以吗？Would you like breakfast in our hotel？您要不要在饭店吃早餐？In whose name is the reservation made？是以谁的名义订的房间？How do you spell your name，please？请问您的名字怎么拼写？I’m sorry，but we don’t have any record of your reservation.对不起，我们这里没有您预订的记录。
系统中的经典：酒店英语前台400 句
前台一Unite One Making a Reservation 客房预订Task One 预定招呼1.Good afternoon, Beijing Hotel, Reservations. What can I do for you? 下午好，北京饭店预订处，我能为您效劳吗？2.Room Reservation. What can I do for you? / May I help you? / Can I help you? /Is there anything I can do for you? 订房中心，我能为您做些什么？3.Do you have one single room for two nights? 我想订两个晚上的单人房一间，行吗？4.Reservations, Su Hui speaking. 早上好，我是订房部，苏慧。
5.Reservations. How may I help you? 订房部，有何吩咐？6.Reservations. How can I help you? 订房部，有何吩咐？7.Welcome to Evergreen Hotel. May I help you? 早上好，欢迎光临长青饭店。
8.I’d like to reserve a single room from June 18 to June 22. 我想预定一间单人房，从六月18日至6月22日。
9.I’d like to reserve a book in your hotel. 我想在您酒店预定一间房。
10.I’d like to make a reservation for a single room from June 18 to June 22. 我想预定一间单人房，从六月18日至6月22日。
11.We look forward to another chance to serve you. 欢迎下次光临。
前台英文接待简单口语
前台英文接待简单口语1. "Hi there! Isn't it great to say 'Welcome!' with a big smile? For example, when a guest comes in, you can simply say 'Hi, welcome to our place!' "2. "How about 'May I help you?' That's super useful! Like whena customer looks a bit lost, you go 'May I help you, sir/madam?' "3. " 'Please have a seat.' Such a nice thing to say! Say it when you want to offer a guest a place to sit, like 'Please have a seat and I'll be right with you.' "4. "Aren't 'Follow me, please.' words that make things easy? When guiding a guest somewhere, just say 'Follow me, please.' "5. "Can you imagine saying 'Here you are.' with a friendly tone? It's like when you hand something to a guest and say 'Here you are, sir/madam.' "6. " 'Is there anything I can do for you?' is a great question! For instance, you could ask a client 'Is there anything I can do for you today?' "7. "Doesn't 'Thank you!' make everyone feel good? Just like when a guest thanks you, you reply 'Thank you!' "8. " 'Have a nice day!' is such a warm thing to say! Say it as a guest leaves, 'Have a nice day, sir/madam!' "9. "How cool is it to say 'Sorry for the wait.'? When a guest has been waiting, you can say 'Sorry for the wait.' "10. " 'Enjoy your stay!' is a great way to end a conversation. Say it to a guest before they go off, 'Enjoy your stay!'My view is that these simple English phrases for the front desk can make a big difference in creating a good impression and making guests feel welcome and cared for.。
前台英语100句
前台、行李常用英语1.Welcome to our hotel.2.You first please.3.The room card is in the switch.4.If you need anything for help, please dial 8400.5.Would you sign your name here, please6.What can I do for you?7.Is there anything else I can do for you?8.Everything will be all right.9.You are welcome.10.This way please.11.Hold on please.12.Can you call again later?13.Are you checking out now?14.Do you have a reservation with us15.May I see your passport please?16.May I have your name?17.Could you spell your name?18.Do you need a morning call?19.Here is your bill.20.Here is your change and receipt.21.Would you like me to call a taxi for you?22.You can go there by subway.23.It will take you only 15 minutes.24.Checkout time is before noon.25.Breakfast is included in the price.26.How would you like to make payment?27.May I take an imprint of your credit card?28.What kind of room do you want?29.Could you fill out the registration card, please?30.This is front desk.31.We provide fax and Internet service.32.You need to pay a deposit.33.It’s peak season rate.34.How many people are there in your group?35.The rent is 30 yuan per day.36.What’s the matter?37.Left at the right.38.The store is right at the entrance.39.A double room with bath.40.We look forward to serving you.41.A bellman will show you to your room.42.I’m afraid the line is busy.43.May I have your airline and flight number, please?44.Do you know your arrival time at airport?45.I’ll check our reservation record.46.May I reconfirm your departure date?47.I hope you will enjoy your stay.48.How many nights?49.May I have your phone number?50.I’d like to confirm your reservation.confirm reservation. number enjoy arrival deposit reconfirm airline afraid check out departure date busy bellman double room bath group peak season registration card credit card Internet service fill out front desk included subway breakfast switch look forward the temple of heaven terminal●Welcome to our hotel.●You first please.●Can I help you with your luggage?●The room card is in the switch.●If you need anything for help, please dial 8400.●How many pieces of luggage do you have?●Is there anything inside I should be careful?●Would you sign your name here, please●What can I do for you?●Is there anything else I can do for you?●Everything will be all right.●Would you check your luggage●You are welcome.●This way please.●Hold on please.●Can you call again later?●Are you checking out now?●May I have your name?●Could you spell your name?●Do you need a morning call?●Would you like me to call a taxi for you?●You can go there by subway.●It will take you only 15 minutes.●Checkout time is before noon.●This is front desk.●You can go there by subway.●It will take you only 15 minutes.●How many people are there in your group?●What’s the matter?●Left at the right.●The store is right at the entrance.●We look forward to serving you.● A bellman will show you to your room.●I’m afraid the line is busy.●I hope you will enjoy your stay.●May I have your phone number?●I’ll show you to the front desk, this way, please.●Is this your baggage/luggage?●Is this all your baggage?●Just a moment, please. I’ll bring a baggage cart /trolley?●Would you mind taking these with you?●How many nights?●May I reconfirm your departure date?●May I have your airline and flight number, please?●Do you know your arrival time at airport?。
【英语口语】酒店前台日常基本英语用语
【英语口语】酒店前台日常基本英语用语欢迎和问候语：1.Good morning/afternoon /evening , sir/madam早上(下午、晚上)好，先生(夫人)。
2.How do you do?您好!(初次见面)3.Glad to meet you!很高兴见到您!4.How are you?您好吗?Fine,Thanks.And you?很好，谢谢。
您好吗?5.Welcome to our hotel/restaurant.欢迎到我们宾馆(餐厅)来。
6.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
答谢和答应语:1.Thank you (very much).谢谢您(非常感谢)。
2.You are welcome.不用谢。
3.Not at all.不用谢。
4.It’s my pleasure.非常高兴为您服务。
5.Thank you for staying in our hotel.感谢您住在我们酒店。
6.I’m sorry.很抱歉。
7.Excuse me.对不起。
8.I’m sorry,It’s my fault.很抱歉。
那是我的过错。
9.Sorry to have kept you waiting.对不起，让您久等了。
10.Sorry to interrupt you.对不起，打扰您了。
11.I’m sorry about this.对此表示抱歉。
12.That’s all right.没关系。
13.I beg your pardon.对不起，没听明白14.I’m sorry,I don’t understand.Could you repeat that?对不起，没听懂，可以重复一遍吗?15.Just a moment,please.I’ll get the manager.您稍等，我去叫经理。
征询语：1.Can(May)I help you?我能帮您什么吗?2.What can I do for you.我能为您干点什么?3.Is there anything I can do for you?有什么能为您效劳的吗?4.Just a moment,please.请稍等一下。
前线酒店英语常用语100句
前线酒店英语常用语100句Part 1问候及礼貌用语1、Good morning. (afternoon / evening / night.)早上好（下午好、晚上好、晚安）2、How are you? / How do you do? 您好！How are you doing today? / How isgoing today? 您今天过得好吗？3、Welcome to Ramada Plaza Optics Valley Hotel. 欢迎光临武汉华美达光谷大酒店。
4、Good-bye! Welcome you come again next time. 再见，欢迎下次再来！5、Mind your step and thank you for coming. 慢走，感谢您的光临。
6、Please wait a moment. /Just a moment. / Just a minute. 请稍等。
7、Sorry to have kept you waiting so long. 对不起，让您久等了。
8、I am sure everything will work out fine. 我确定会一切顺利的。
9、I’m sorry to disturb you. 对不起打扰您了。
10、I do apologize for all the trouble. 对于一切不便，我真的很抱歉。
11、Not at all, I’m glad to serve you. 不用谢，很乐意为您服务。
12、Please enjoy your meal (breakfast / lunch /dinner)! 祝您用餐愉快！13、We hope you’ve enjoyed your stay here and have a good journey. 希望您在这儿过得愉快，祝一路顺风。
Part 2 祝福语14、Have a pleasant journey! / Have a great trip! 祝您旅途愉快！15、Congratulations! Congratulations on your promotion! 祝贺您！祝贺您升职！16、I hope you have many wonderful years together. 希望您今年好事连连。
前台常用英语
Reception 接待用语1. 您好，很高兴见到您！Hello/Good Morning, Nice to meet you.2. 很高兴为您服务。
My pleasure.3. 请跟我来。
This way, please.4. 您这边请，请坐！Please take a seat there. / Please be seated.5. 请问您穿多大尺码的鞋子？What’s the size of your shoes?May I know the size of your shoes?6. 请先穿上鞋套。
Please put on the cover first.7. 请换鞋。
Please change your shoes.8. 穿着合适吗？Is it okay?太小了还是太大了？Too small or too large?我给您换一双大（小）一点的。
I will change a larger (smaller) one for you.9. 请将你们的鞋子放在沙发下面，谢谢！Please put your shoes under the sofa, thanks.10. 给您安全帽、护目镜。
The protective shoes and goggles are for you.Answering Ring Calls1. 您好，上海开维喜阀门集团有限公司。
Hello, SHK Valve Group Co., Ltd.2. 请问您找哪位？Whom are you calling for?3. 请稍等，我帮你转接。
Hold on, please. I’ll put you through.4. 您好，不好意思，那边正忙线，要不您稍后再打过来吧！Hello, I’m sorry. The line is busy, can you call again later?5. 要不我给您他（她）的分机号，你下次打的时候自己直接转过去，好吗？May I give you the extension number, and you can put him (her) through directly, is that okay?6. 您可以转88921找国际业务部梁小颜经理或其他人员。
酒店前台英语100句
酒店前台英语100句1. Greeting and Introduction•Welcome to our hotel!•Good morning/afternoon/evening, how can I assist you?•How may I help you?•My name is [name], how can I assist you today?•How was your journey?2. Making a Reservation•I would like to make a reservation, please.•Could you please book a room for me?•I would like to book a room for [number of nights].•Do you have any avlable rooms for [date]?•What is your room rate?3. Inquiring about Room Types•What types of rooms do you have avlable?•Can you tell me about your room options?•Do you have any suites avlable?•What amenities are included in the room?•Can you describe the view from the room?4. Checking In•I have a reservation under the name of [name].•I would like to check in, please.•Here is my reservation confirmation number.•Can I see your identification, please?•How long will you be staying with us?5. Room Reassignment or Upgrade•Is it possible to change my room?•Can I request an upgrade?•Is there an extra charge for an upgrade?•Can I see the avlable options before deciding?6. Handling Complnts•I have encountered an issue with my room.•The [facility/equipment] in my room is not working properly.•There is a problem with the cleanliness of my room.•Can you please assist me in resolving this issue?•I would like to speak with the manager.7. Requesting Services•Can you bring some extra towels to my room?•Is it possible to have my room cleaned?•I need assistance with my luggage.•Can you recommend a good restaurant nearby?•Do you provide room service?8. Checking Out•I would like to check out, please.•Can I have a copy of my bill?•Is there any additional charge on my bill?•Can you arrange a taxi for me to the rport?•Thank you for a pleasant stay.9. General Inquiries•What time is breakfast served?•Is there a gym or fitness center in the hotel?•Do you have a swimming pool?•Is there Wi-Fi avlable?•Can you provide me with a map of the local area?10. Farewell•Thank you for choosing our hotel.•Have a safe journey!•We hope to see you agn soon.•Goodbye and take care.•Thank you for staying with us and have a wonderful day!以上是酒店前台英语常用的100个句子。
前厅英语一百句
1.Welcome to our hotel. 欢迎光临。
2.Can I help you? 我能帮你忙吗？3.What kind of room would you like, sir? 先生，您要什么样的房间？4.Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。
5.Enjoy your stay with us. 希望您在我们这里住的愉快。
6.May I know your name and your room number, please?我可以知道您的名字和房间号码吗？7.Excuse me ,sir, could you spell your name? 请问您的名字如何拼写？8.Here‟s your room key.这是你的房间钥匙。
9.I‟m sorry to keep you waiting, sir. What can I do for you?先生，对不起，让您久等了。
我能为您做点什么吗？10.Please wait your turn. 请排队等候。
11.May I known your name, please? 请问贵姓大名。
（不认识客人时用）12.I‟m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.对不起，先生。
我们已经客满，没有空房间。
13. Don‟t mention it. My pleasure.请不要客气，我乐意效劳。
14.Have a good rest, sir. 先生，请好好休息。
15.Good morning, sir. Can I be of service to you? 早安，先生。
我可否为你效劳？16.A moment, please. I will be with you as soon as possible.请稍等片刻。
酒店前台接待英语
酒店前台接待英语1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What’s the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？6．We’ll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。
9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。
10．What is the rate，please？请问房费多少？11．The current rate is＄50 per night．现行房费是50美元一天。
12．What services come with that？这个价格包括哪些服务项目呢？13．That sounds not bad at all．I’ll take it．听起来还不错。
酒店前台英语100句
酒店前台英语100句一欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面) How do you do ? 您好！Glad to meet you . 很高兴见到您。
3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。
您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
Have a good time in our hotel .6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
快！电话用语：8) Imedp Hotel, Front Desk. Can I help you ? EDP联盟大酒店，前厅。
您找谁？9) Sorry , I’ve dialed the wrong number. 对不起，我拨错号了。
10) May I speak to your General Manager? 能和你们总经理说话吗？Speaking. 我就是。
11) Sorry. He is not in at the moment . 对不起，他现在不在。
Would you like to leave a message ? 您要留口信吗？12) Pardon ? 对不起，请再说一遍好吗？I beg your pardon ? 对不起，请再说一遍好吗？祝贺语：13) Congratulations! 祝贺您！14) Happy birthday! 生日快乐！15) Happy New Year! 新年快乐！16) Merry Christmas! 圣诞快乐！17) Have a nice holiday! 节日快乐！18) Wish you every success! 祝您成功！答谢和答应语：19) Thank you (very much). 谢谢您(非常感谢) 。
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酒店总机常用英语及技巧一、接听外线电话：2)电话铃响三声接起，中英文清晰报出酒店名称：早上好，龙轩大酒店。
请问有什么可以帮到您！Good morning, LonSun hotel. How may I assist you !2) 转接时，对来电方：请稍等！Hold on, please !3) 电话占线时：对不起，电话占线，请您稍后再拨。
Sorry, the line is busy , please call back later !4) 转入电话无人接时：电话没人接，您是否需要留宿？There’s no answer. Would you like to leave a message ?5) 转入客房电话：A 请问您找哪位？Who would you like to speak to ?B 对不起，没有这个姓名的客人。
Sorry, there’s no guest with that name.C 您能告诉我他是住客还是访客？Excuse me for asking but is he a visitor or a botel guest?6) 内容没听清或不确定时：A 请您再说一遍好吗? Would you like to repeat the number ?B 请您大声一点好吗? Could you speak a little louder , please ?C 请说慢一点！Could you speak slowly , please ?7) 对方拨错号码：恐怕您拨错了号码，这里是龙轩酒店总机I’m afraid you dial the wrong number, here is LonSun hotel operator.8) 外线来电详细问询时；我将帮您把电话转到问询处；I’ll put you through to the information desk.9) 来电方需要留言；A 请告诉我您的留言内容；Could you please give me the message , sir /madam?B 请放心，我一定将您的意思转达给X先生/小姐。
谢谢您的来电，再见！Thank you for calling , I’ll relay the message to X Mr.Mrs,二、酒店住客的叫醒受理；10）能告诉我您的姓名和房号吗？May I have your name and your room number ,please ?11) 您需要什么时间的叫醒？Could you tell me what time would you like to get up ?12) 我重复一遍您的房号和叫醒时间，好吗？May I repeat your room number and the time , sir/madam？13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！Good morning ( afternoon . evening ), sir/madam ! this is your wake-up call. Have a good day to you ( have a nice day )!三、接酒店营业区，后台区，办公室电话；14）Opertor , 您好，总机！四、住客电话询问；15）内线电话免费There is no charge for in-house call.16) 您能直拨电话；You can make a dial-direct call .17) 我们酒店没有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为。
We have got DDD and IDD system in our hotel , if you want to make a DDD ,and if you want to make a IDD.you can dial XXX. If you have anything else, you can call us again . we will help you , sir/madam 18) 我会立刻为您查找，然后打电话给您；I’ll check immediately and call you back in a moment19) 请稍等一会好吗？我马上为您查找；Would you mind waiting a minute , I’ll check in for you right now 四、代客人接国际，国内长途，20）您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？Could you please tell me the form of payment , is it a pay call , collect call or credit call , sir/madam?21) 请问这是自己付费还是对方付费电话？Is this a paid call or collect call ?22）您能告诉我电话的国家代码，地区代码和电话号码吗？Could you please tell me country code , the area code and telephone number ,sir/madam23) 您能告诉我您要打的是叫人电话还是响号电话吗？Could you please tell me what kind call would like：a person to person or station to station call , sir/madam?24) 您能告诉我对方的电话吗？Could you please tell me who are you want to speak?25) 能告诉我您的名字是怎么拼的吗？Could you please spell your name ?酒店礼宾部常用英语及技巧26）Are these your baggage ? 这些是您的行李吗？27) Is this everything，sir？这是全部东西吗，先生？28）May I take them for you ?/ Let me help you with your luggage .我来帮您拿好吗？/让我来帮您拿吧29）I hope I’m not disturbing you . 我希望没有打扰您。
30）Just a moment , madam . I’ll bring them to you right away .等一会儿，夫人。
我马上送来。
31）The bellboy will show you to your room , sir .先生，行李生会送您到房间的。
32）Here is your room key . 给您房间钥匙。
33）You may[can] leave your luggage in the Concierge .您可以把行李放在礼宾部。
34）Would you like to check your luggage here ? 您要寄存行李吗？35）Don’t worry , your luggage will be sent up at once .别担心，你的行李很快就会送上去的。
36）When you check out , please call NO.6849 and we’ll help you with your luggage immediately.如果您要退房，请致电6849，我们将马上帮您运送行李。
37）May I know/have your room number ? /What’s your room number , please ? 您能告诉我您的房间号吗？38）May I have a look at your room card ?我可以看一下您的房卡吗？39）Do you mind if I put your luggage at here ?我把您的行李放在这里好吗？40）Please sign your name here .请您在这里签名41）Would you like me to call a taxt for you ?/Would you want a taxt?您需要我为您叫一辆出租车吗？/需要出租车吗？42）About 20 minutes by texi from here to Airport .从这里到寄存大概需要20分钟。
43）I’m sorry to have kept you waiting /Sorry to have kept you waiting 对不起让您久等了44）Would you tell me your phone number ?您能告诉我您的电话号码吗？45）After you , please ./You fist , please . 您先请。
46）This way , please 这边请，47）Is there anything else I can do for you ?您还有什么事要我做吗？48）I see what your mean . 我了解你的意思。
49）I’ll send the luggage up by another lift .我乘另一部电梯把行李送上去。
50）Here we are , sir , room 1101 先生，1101房到了酒店前台常用英语及技巧51）Do you have a reservation ? 您有预定吗？52）May I know your name and room number ?您能告诉我您的名字与房号吗？53）Here is your room key ? 给您房间钥匙54）Please pay at the cashier’s desk over there . 请去那边帐台付款，55）Are these your baggage ? 这些是您的行李吗？56）May I take them for you ? 我来帮您拿好吗？57）What kind of rooms would you like ? 您需要什么样的房间？58）Here is a brochure of our hotel and price list这是介绍我们饭店的小册子和价目表59）Sit down ,please . Here is the menu . 请坐，给您菜单，先生。