Unit 3 Communication by Phone新编实用英语

Trying Your Hand
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Imitating Mini-Talks Acting out the Tasks Studying Telephone Messages Following Sample Dialogues Putting Language to Use
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Tom: Yes. I took the earlier flight. An: How’s your trip?
Tom: Very nice. An: Would you please wait there and I’ll go and pick you up?
Tom: OK, thank you. I’ll be at Gate 5. By the way, where do you take me to first, the hotel or your department?
1 Work in pairs. Look at the picture and recite the following mini-talks for communication by phone. 1) Who is speaking, please?请问你是谁呀？ Leena: Is it 223-5467? John: Yes. Who is speaking please? Leena: This is Leena Krieg.我是…. May I speak to Bill Morgan?....在吗？ John: Oh, I’m sorry. He’s not in at the moment. 2) May I speak to ... ? ….在吗？ Joe: Hello. Is this the Chemistry Department? Secretary: Yes, it is. What can I do for you?我能为你做什么吗？ Joe: May I speak to Mr. Mifflin? Secretary: Hold on, please.请稍等
An: To the hotel, so you can have a little rest first. Tom: Thank you. Is the hotel far away from your school?
An: No. Just a ten-minute walk. Tom: That’s wonderful.
An: How was your trip?
a ten-minute walk十分钟的路程
Tom: 2 ___V_e_ry__ni_c_e________.
An: Would you please wait there and I’ll go and pick you up?接你
Tom: 3 _O__K_,_t_h_a_n_k__y_o_u_. _I_’l_l_b_e_a_t_G__a_t_e_5. By the way, where will you take me
put through接通 extension电话分机
connect 接通，连接
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Baidu Nhomakorabea
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2 Listen again to the above sentences rearranged in sequence, and then match them with their Chinese translation.
Tim: Hello.
Jade: Hello. I’d like to speak to Dr. Heckler.我想找…
Tim: Nobody here by that name.这里没有叫这个名字的人。
Jade: I’m sorry. I must have dialed the wrong number.
Back
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Script: An: Hello, Dr. An here.
Tom: Hello, Dr. An. This is Tom Williams from Miami University. An: Oh, Tom. You’ve arrived at the airport, haven’t you?
Back
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Learning Sentences for Workplace Communication
Handling a Dialogue
Understanding a Short Speech / Talk
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1 Listen to ten topic-related sentences for workplace communication and try to remember them.
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Talking Face to Face
Section Ⅰ
Section Ⅱ
Being All Ears
Section Ⅲ
Contents
Section Ⅴ
Appreciating Culture Tips
Section Ⅳ
Maintaining a Sharp Eye
Can I take a message? / Would you like to leave a message? Sam: Yes. Please tell her to call me this evening at 653-8923. Lucy: OK. I’ll tell her as soon as she gets home.
Very nice.
5) Where did Dr. An drive Tom to, the hotel or the school?
The hotel.
Back
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6 Listen to the dialogue for the last time and fill in the blanks according to what you have heard.
Tom Williams arrives at Beijing Capital International Airport. He calls his friend, 1 Dr. Nan, DDrr.. AAnn,, DDrr.. WWaann . His friend is surprised by his 2 lalatete, ,eeaarrlyly, , punctual arrival. She is going to pick him up at the 3 aairirppoorrt,t,hhootetel,l,ooffifcicee . Then she is going to take him to the 4 hotel, department, company , which is just a 5 fifvivee-m-mininuutete,,tetenn-m-mininuutete, ,fifitfeteenn-m-mininuutete walk to the school.
h e b a i f j d g c
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Script
4 Listen to a dialogue and decode the message by finding out the correct choices in the brackets according to what you have heard.
Miami 迈阿密 flight飞机 University大学
Miami University.
3) Why wasn’t Dr. An there to meet Tom at the airport?
He took the earlier flight.
4) How was Tom’s trip?
An: Hello, Dr. An here.
Tom: Hello, Dr. An. This is Tom Williams from Miami University.
An: Oh, Tom. You’ve arrived at Changdong airport. Haven’t you?
Tom: Yes. 1 ___I_t_o_o_k_t_h_e_e_a_r_l_ie_r_f_l_ig_h_t_. Gate登机口
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Window on Key Words
3) Can I take a message?要留个口信吗？ Sam: Hello. This is Sam. May I speak to Terry? Lucy: I’m sorry, but she’s not here right now. 抱歉，她现在不在
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5 Listen to the dialogue again and then answer the following questions orally.
1) Whom did Tom want to speak to? Dr. An。
2) Where is Tom from?
Hello. May I speak to Mr. Smith, please
Yes, please. Tell him to call the doctor’s office. The number is 864-3509
It’d be best if he could call this afternoon, at about 2 o’clock
Thanks a lot.
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6 Imagine a woman is calling Mrs. Sato, but she’s not in. You are answering the phone. Play your role according to the clues given in brackets.
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4 Read the following sample dialogues and try to perform your own tasks.
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Back
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3 Taking or leaving a telephone message is part of a secretary’s job. Read the following message and try to use the information in it in your face-to-face talks.
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Back
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5 Imagine you are a nurse of a hospital and you are calling Mr. Smith, but he is not in. His secretary is answering the phone. Fill in the blanks according to the Chinese version provided.
4) Can you tell me your hours?你能告诉我你们的开放时间吗?
Receptionist: Hello, the Art Museum. Can I help you?你好，这里是艺术博物馆
接待员： 有什么可以帮你的？
Jake: Yes. Can you tell me your hours?是的，你能告诉我你们的开放时间吗？
Receptionist: We open at ten in the morning and close at five in
the afternoon.我们是早上10点开馆，到下午5点闭馆。
Jake: Great. Thanks a lot.好的，多谢。
5) I Must have dialed拨号 the wrong number.我一定拨错了号码。