[电子教案]物业管理专业英语 (6)
物业管理专业英语
物业管理专业英语Title: Professional English in Property ManagementIntroduction:In the field of property management, it is essential to have a strong command of professional English to effectively communicate with clients, colleagues, and contractors. This article will discuss the importance of professional English in property management and provide tips on how to improve your language skills in this area.1. Importance of Professional English in Property Management1.1 Clear Communication: Effective communication is crucial in property management to ensure that all parties involved understand their roles and responsibilities.1.2 Legal Terminology: Property management involves dealing with contracts, leases, and other legal documents that require a good understanding of legal terminology in English.1.3 Client Relations: Building strong relationships with clients is key in property management, and being able to communicate professionally in English is essential for providing excellent customer service.2. Tips for Improving English Language Skills in Property Management2.1 Vocabulary Building: Expand your vocabulary by learning property management terms and phrases commonly used in the industry.2.2 Practice Writing: Write reports, emails, and other documents in English to improve your writing skills and ensure clarity in your communication.2.3 Role-Playing: Practice scenarios with colleagues or in training sessions to improve your spoken English and gain confidence in handling different situations.3. Resources for Learning Professional English in Property Management3.1 Online Courses: Enroll in online courses specifically tailored to property management professionals to improve your language skills.3.2 Industry Publications: Read industry publications and websites in English to stay updated on trends and developments in property management.3.3 Networking Events: Attend conferences, seminars, and networking events where you can interact with other professionals and practice your English language skills.4. Common English Phrases and Expressions Used in Property Management4.1 "Tenant Screening": The process of evaluating potential tenants to ensure they are suitable for a rental property.4.2 "Maintenance Request": A formal request from a tenant for repairs or maintenance services on the property.4.3 "Property Inspection": A thorough examination of a property to assess its condition and identify any issues that need to be addressed.5. ConclusionIn conclusion, having strong English language skills is essential for success in property management. By understanding the importance of professional English, following tips for improvement, utilizing resources for learning, and familiarizing yourself with common phrases and expressions used in the industry, you can enhance your communication skills and excel in your role as a property manager.。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中所使用的英语专业术语和表达方式。
物业管理是指对房地产物业进行综合管理和维护的一项工作，包括物业设施的维护、安全管理、租赁管理、财务管理等方面。
在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说是非常重要的。
以下是物业管理专业英语中常用的术语和表达方式：1. Property Management - 物业管理Property management refers to the operation, control, and oversight of real estate properties. It includes various tasks such as maintenance, security, leasing, and financial management.2. Facility Maintenance - 设施维护Facility maintenance involves the regular inspection, repair, and upkeep of the physical assets within a property. This includes electrical systems, plumbing, HVAC systems, and other infrastructure.3. Safety and Security - 安全与保安Safety and security measures are essential in property management to ensure the well-being of occupants and protect the property from potential risks. This includes implementing fire safety protocols, surveillance systems, and access control measures.4. Lease Management - 租赁管理Lease management involves the process of handling rental agreements between property owners and tenants. This includes lease negotiations, rent collection, lease renewals, and resolving tenant disputes.5. Financial Management - 财务管理Financial management in property management includes budgeting, accounting, and financial analysis. This involves managing income and expenses, preparing financial reports, and ensuring the financial sustainability of the property.6. Tenant Relations - 租户关系Building positive relationships with tenants is crucial in property management. This includes addressing tenant concerns, handling maintenance requests, and ensuring tenant satisfaction.7. Property Marketing - 物业营销Property marketing involves promoting and advertising available properties to attract potential tenants or buyers. This includes creating marketing materials, utilizing online platforms, and conducting property tours.8. Energy Efficiency - 能源效益Energy efficiency is an important aspect of property management. This involves implementing energy-saving measures, such as using energy-efficient appliances, optimizing building insulation, and promoting sustainable practices.9. Maintenance Schedule - 维护计划A maintenance schedule outlines the regular maintenance tasks and their frequency. This includes routine inspections, cleaning, and repairs to ensure the property is well-maintained and in good condition.10. Property Evaluation - 物业评估Property evaluation involves assessing the value, condition, and potential of a property. This is done to determine its market worth, identify areas for improvement, and make informed decisions regarding the property's management.以上是物业管理专业英语中常用的术语和表达方式。
物业管理专业英语
物业管理专业英语物业管理是指通过对房地产项目进行综合管理，保障业主权益，提供高质量的生活和工作环境。
在国际化的背景下，掌握物业管理专业英语对从事物业管理工作的人员来说至关重要。
下面是一份关于物业管理的专业英语文本，详细介绍了物业管理的定义、职责、服务内容以及相关术语。
一、定义物业管理（Property Management）是指对房地产项目进行全面管理的一项综合性工作。
它包括对房产的租赁、销售、维修、保养、安全、环境卫生等方面的管理，旨在提供良好的生活和工作环境，保障业主权益。
二、职责1. 管理和维护物业设施：负责对物业设施进行日常维护、保养和修理，确保设施的正常运行。
2. 租赁和销售管理：负责物业的租赁和销售工作，包括制定租赁合同、收取租金、协助业主进行房产销售等。
3. 安全管理：负责物业的安全管理工作，包括制定安全制度、进行安全巡查、处理紧急情况等，确保业主和员工的人身安全。
4. 环境卫生管理：负责物业的环境卫生管理工作，包括定期清洁、垃圾处理、绿化养护等，提供良好的环境条件。
5. 社区活动组织：负责组织社区活动，增进业主之间的交流和合作，提高业主对物业管理工作的满意度。
三、服务内容1. 设施维护服务：提供设施维护服务，包括设备检修、维护和更新，确保设施的正常运行。
2. 客户服务：提供优质的客户服务，包括处理业主的投诉、提供咨询和建议，解决业主的问题。
3. 安全保卫服务：提供安全保卫服务，包括制定安全计划、安保巡逻、处理突发事件等，确保业主的安全。
4. 环境卫生服务：提供环境卫生服务，包括定期清洁、垃圾处理、绿化养护等，提供良好的生活和工作环境。
5. 社区活动服务：组织社区活动，增进业主之间的交流和合作，提高业主对物业管理工作的满意度。
四、相关术语1. Property management: 物业管理2. Facility maintenance: 设施维护3. Lease and sales management: 租赁和销售管理4. Security management: 安全管理5. Environmental sanitation management: 环境卫生管理6. Community activities organization: 社区活动组织7. Maintenance and repair: 维修和保养8. Customer service: 客户服务9. Complaint handling: 投诉处理10. Security patrol: 安保巡逻11. Emergency response: 突发事件处理12. Cleaning and sanitation: 清洁和卫生总结：物业管理专业英语是从事物业管理工作的人员必备的技能之一。
物业管理英语培训课程(英文版)
物业管理英语课程PropertyManagement物业管理英语第一讲：Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和，同，与……一道；加之call for 需要；要求rather than 而不是dawn on 开始（被人）理解，渐渐（使人）明白end up 结束，结尾；停止result for 由于，是……的结果be based on 基于；以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中，动词不定式to achieve the objectives of the property owner作目的状语。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的专业英语词汇和表达方式。
物业管理是指对房地产物业进行综合管理和维护的一项工作，包括物业运营、设施管理、客户服务等方面。
在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说至关重要。
以下是物业管理专业英语中常用的词汇和表达方式：1. Property management（物业管理）: The operation, control, and oversight of real estate properties, including residential, commercial, and industrial properties.2. Facility management（设施管理）: The coordination and maintenance of various physical assets within a building or property, such as HVAC systems, electrical systems, and security systems.3. Tenant（租户）: A person or organization that rents or leases a property from a landlord.4. Lease（租赁合同）: A legal contract between a landlord and a tenant that outlines the terms and conditions of the rental agreement.5. Maintenance（维护）: The ongoing upkeep and repair of a property or its facilities to ensure they are in good working condition.6. Rent（租金）: The payment made by a tenant to a landlord in exchange for the use of a property.7. Property inspection（物业检查）: The process of assessing the condition of a property to identify any maintenance or repair needs.8. Occupancy rate（入住率）: The percentage of occupied units in a property compared to the total number of units available for rent.9. Property manager（物业经理）: The person responsible for overseeing the day-to-day operations of a property, including tenant relations, maintenance, and financial management.10. Budgeting（预算编制）: The process of planning and allocating financial resources for the operation and maintenance of a property.11. Security measures（安全措施）: Measures taken to ensure the safety and security of a property and its occupants, such as surveillance systems, access control, and security guards.12. Customer service（客户服务）: The provision of assistance and support to tenants and other stakeholders in a property, including addressing their concerns and resolving any issues.13. Landlord（房东）: The owner of a property who rents or leases it to a tenant.14. Eviction（驱逐）: The legal process of removing a tenant from a property due to non-payment of rent or violation of the terms of the lease agreement.15. Lease renewal（租赁续约）: The process of extending the term of a lease agreement between a landlord and a tenant.以上是物业管理专业英语中常用的词汇和表达方式，掌握这些词汇和表达方式对于从事物业管理工作的人员来说非常重要。
物业管理专业英语
物业管理专业英语物业管理是指对房地产物业进行综合管理的一项工作，涉及到各个方面的知识和技能。
在国际化的背景下，掌握物业管理专业英语是非常重要的。
本文将详细介绍物业管理专业英语的标准格式，包括常用词汇、短语和句型，以及相关的实例和数据。
一、物业管理基本概念1. Property management: The operation, control, and oversight of real estate assets.2. Real estate: Land and any structures on it, including buildings and natural resources.3. Asset: Any item of economic value owned by an individual or corporation.4. Facility: A building, structure, or space used for a specific purpose.5. Tenant: A person or organization that rents or occupies a property owned by another.6. Lease agreement: A legal contract between a landlord and a tenant, outlining the terms and conditions of the rental arrangement.二、物业管理常用词汇1. Maintenance: The process of keeping a property in good condition through regular repairs and upkeep.2. Renovation: The act of improving or updating a property to enhance its value or functionality.3. Budget: A financial plan that outlines the estimated income and expenses for a specific period.4. Occupancy rate: The percentage of rented or occupied space in a property.5. Tenant satisfaction: The level of contentment or happiness expressed by tenants towards the property and management services.6. Security: Measures taken to protect the property and its occupants from potential threats or risks.7. Energy efficiency: The ability to use energy resources in an efficient and sustainable manner.8. Compliance: Adherence to laws, regulations, and industry standards in property management practices.9. Stakeholder: An individual or organization with an interest or involvement in a property or its management.10. Property valuation: The process of determining the monetary value of a property.三、物业管理常用短语1. Property inspection: The act of assessing the condition of a property to identify any maintenance or repair needs.Example: Regular property inspections are conducted to ensure that any issues are promptly addressed.2. Lease negotiation: The process of discussing and finalizing the terms and conditions of a lease agreement between the landlord and tenant.Example: The property manager is responsible for lease negotiation with potential tenants.3. Tenant screening: The process of evaluating prospective tenants to determine their suitability and reliability as occupants.Example: Thorough tenant screening is essential to ensure the property is occupied by responsible individuals.4. Facility maintenance: The ongoing activities and tasks required to keep a property in good working order.Example: Facility maintenance includes regular cleaning, repairs, and inspections.5. Emergency response: The immediate actions taken to address and resolve any unexpected or critical situations.Example: The property management team has a well-defined emergency response plan in place.四、物业管理常用句型1. We are pleased to offer our property management services to assist you in maintaining and enhancing the value of your real estate assets.2. Our team of experienced professionals is dedicated to providing high-quality property management services tailored to meet your specific needs.3. Tenant satisfaction is our top priority, and we strive to create a comfortable and safe living environment for all occupants.4. Our property management practices are in full compliance with local regulations and industry standards.5. Regular property inspections are conducted to ensure that any maintenance issues are promptly addressed and resolved.6. We believe in open and transparent communication with our stakeholders, fostering strong relationships built on trust and mutual respect.五、相关实例和数据1. According to a recent survey, the average occupancy rate in our managed properties is 95%, reflecting the high demand and desirability of our portfolio.2. Our energy-efficient initiatives have resulted in a 20% reduction in overall energy consumption across our properties, contributing to a more sustainable future.3. Tenant satisfaction surveys indicate an average rating of4.5 out of 5, highlighting the exceptional management services and amenities provided.4. In the past year, we have successfully completed renovations on 10 properties, resulting in an average increase in property value of 15%.总结：本文详细介绍了物业管理专业英语的标准格式，包括基本概念、常用词汇、短语和句型，以及相关的实例和数据。
物业管理专业英语
物业管理专业英语物业管理是指对房地产项目进行综合管理和维护的一系列活动。
在全球范围内，物业管理行业已经成为一个快速发展的领域。
为了满足这一需求，掌握物业管理专业英语成为了物业管理人员的重要技能之一。
本文将介绍物业管理专业英语的标准格式，以便使读者能够准确理解和运用相关词汇和表达。
一、物业管理概述物业管理（Property Management）是指对房地产项目进行综合管理和维护的一系列活动。
物业管理的目标是确保房地产项目的正常运营和增值，并提供良好的居住和工作环境。
物业管理人员需要具备良好的沟通和组织能力，以便与房地产业主、租户和其他相关方进行有效的合作。
二、物业管理专业英语词汇1. Property（房地产）：指不动产，包括土地和建筑物。
2. Real estate（房地产）：指土地及其上的建筑物。
3. Lease（租赁）：指租赁合同，即租户与房东之间的协议。
4. Tenant（租户）：指租赁房产的个人或组织。
5. Landlord（房东）：指出租房产的个人或组织。
6. Maintenance（维护）：指对房地产设施和设备进行保养和修理。
7. Facility（设施）：指房地产项目内的各种设备和设施，如电梯、供暖系统等。
8. Budget（预算）：指对物业管理活动进行财务规划和控制的预算。
9. Security（安全）：指保护房地产项目和居民安全的措施和设备。
10. Cleaning（清洁）：指对房地产项目进行清洁和卫生维护的活动。
三、物业管理专业英语表达1. Property management company（物业管理公司）：A company that specializes in managing real estate properties on behalf of owners or landlords.Example: Our property management company provides comprehensive services to ensure the smooth operation of your real estate investment.2. Lease agreement（租赁协议）：A legal contract between a tenant and a landlord that outlines the terms and conditions of the lease.Example: Before moving into the apartment, both the tenant and the landlord need to sign a lease agreement.3. Maintenance request（维修请求）：A formal request made by a tenant to the property management company for repairs or maintenance.Example: If you have any maintenance requests, please fill out the form and submit it to our office.4. Facility management（设施管理）：The management and maintenance of the facilities and equipment within a property.Example: Our facility management team ensures that all facilities are in good working condition and meet safety standards.5. Budget planning（预算规划）：The process of creating a financial plan for property management activities.Example: Our budget planning team carefully considers all expenses and revenue to create a realistic budget for the upcoming year.6. Security measures（安全措施）：Preventive actions taken to ensure the safety and security of the property and its occupants.Example: We have implemented various security measures, including CCTV cameras and access control systems, to protect our property.7. Cleaning services（清洁服务）：Professional cleaning services provided to maintain the cleanliness and hygiene of the property.Example: Our cleaning services team ensures that all common areas are regularly cleaned and well-maintained.四、物业管理专业英语实际应用1. Conversation between a property manager and a tenant:Tenant: Hi, I have a maintenance request regarding the leaking faucet in my bathroom.Property Manager: Thank you for letting us know. I will send our maintenance team to fix it as soon as possible. Could you please provide your contact information so that we can reach you?Tenant: Sure, my phone number is 123-456-7890.2. Email from a property management company to a landlord:Dear Landlord,We are pleased to inform you that we have successfully signed a lease agreement with a new tenant for your property. The tenant will move in on the 1st of next month. Please let us know if you have any specific instructions or requirements.Best regards,Property Management Company以上是物业管理专业英语的标准格式文本，涵盖了物业管理的概述、专业英语词汇和表达，以及实际应用场景。
物业管理专业英语
物业管理专业英语物业管理是指对房地产项目进行综合管理的一种专业领域。
在国际化的环境下，掌握物业管理专业英语是非常重要的，它涵盖了各个方面的知识和技能，包括物业管理的基本概念、业务流程、市场营销、财务管理等。
下面是对物业管理专业英语的详细介绍。
一、物业管理基本概念1. Property ManagementProperty management refers to the operation, control, and oversight of real estate assets. It includes the maintenance, leasing, and administration of properties to ensure their optimal performance and value.2. Asset ManagementAsset management involves the strategic planning and implementation of various activities to maximize the value and returns of real estate assets. It includes property acquisition, development, leasing, and disposition.3. Facility ManagementFacility management focuses on the efficient and effective management of buildings and facilities. It includes maintenance, repairs, security, and the overall well-being of the physical environment.4. Tenant ManagementTenant management involves the management of tenant relationships, includinglease negotiations, rent collection, tenant satisfaction, and dispute resolution.二、物业管理业务流程1. Property AcquisitionProperty acquisition is the process of acquiring real estate assets for investment or management purposes. It involves market research, property evaluation, financial analysis, and negotiation.2. Property DevelopmentProperty development refers to the construction or renovation of real estate assets to enhance their value and functionality. It includes project planning, design, construction, and project management.3. Property LeasingProperty leasing involves the marketing and leasing of properties to prospective tenants. It includes advertising, tenant screening, lease negotiations, and lease administration.4. Property MaintenanceProperty maintenance is the ongoing process of maintaining and repairing properties to ensure their proper functioning and appearance. It includes routine inspections, repairs, and preventive maintenance.5. Financial ManagementFinancial management in property management involves the management of property finances, including budgeting, accounting, financial analysis, and reporting. It ensures the financial stability and profitability of properties.6. Tenant RelationsTenant relations focus on building and maintaining positive relationships with tenants. It includes addressing tenant concerns, resolving disputes, and ensuring tenant satisfaction.7. Property DispositionProperty disposition is the process of selling or disposing of real estate assets. It involves market analysis, property valuation, marketing, and negotiation.三、物业管理市场营销1. Market ResearchMarket research is the process of gathering and analyzing data about the real estate market. It includes studying market trends, demand and supply dynamics, and competitor analysis.2. Property PromotionProperty promotion involves marketing properties to attract potential tenants or buyers. It includes advertising, online listings, property showings, and promotional events.3. Tenant ScreeningTenant screening is the process of evaluating potential tenants to ensure their suitability for a property. It includes background checks, credit checks, and reference verification.4. Lease NegotiationLease negotiation is the process of negotiating lease terms and conditions with tenants. It involves discussing rent, lease duration, maintenance responsibilities, and other lease provisions.5. Tenant RetentionTenant retention focuses on keeping existing tenants satisfied and renewing their leases. It includes addressing tenant concerns, providing excellent customer service, and offering incentives for lease renewal.四、物业管理财务管理1. BudgetingBudgeting is the process of estimating and allocating financial resources for property operations and maintenance. It involves forecasting income and expenses, setting financial goals, and monitoring financial performance.2. AccountingAccounting in property management involves recording, analyzing, and reporting financial transactions. It includes bookkeeping, financial statement preparation, and tax compliance.3. Financial AnalysisFinancial analysis is the evaluation of property financial performance and investment potential. It includes analyzing income and expenses, calculating key financial ratios, and assessing investment returns.4. Cost ControlCost control focuses on minimizing expenses and optimizing operational efficiency. It includes monitoring expenses, identifying cost-saving opportunities, and implementing cost reduction strategies.5. ReportingReporting involves the preparation and presentation of financial reports to stakeholders. It includes monthly financial statements, annual budgets, variance analysis, and performance reports.以上内容详细介绍了物业管理专业英语的基本概念、业务流程、市场营销和财务管理。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语专业术语和表达方式。
物业管理是指对房地产物业进行全面管理和运营的一种管理方式，包括房屋维修、设备设施管理、安全管理、环境卫生管理、客户服务等方面。
在国际化的背景下，物业管理专业英语的学习和掌握对于从事物业管理工作的人员来说至关重要。
以下是物业管理专业英语的一些常用词汇和表达方式：1. Property Management - 物业管理2. Real Estate - 房地产3. Facility Management - 设备设施管理4. Maintenance - 维修5. Security Management - 安全管理6. Environmental Management - 环境管理7. Tenant - 租户8. Lease Agreement - 租赁协议9. Rent Collection - 租金收取10. Property Inspection - 房屋检查11. Complaint Handling - 投诉处理12. Budgeting - 预算管理13. Energy Efficiency - 能源效率14. Emergency Response - 应急响应15. Customer Service - 客户服务16. Renovation - 翻新17. Occupancy Rate - 出租率18. Lease Renewal - 续租19. Property Valuation - 房产估值20. Landlord - 房东在物业管理专业英语中，常常会遇到以下场景和对话：1. 客户服务场景：Tenant: Hi, I'm having some issues with the plumbing in my apartment.Property Manager: I'm sorry to hear that. We will send a maintenance team to fix it as soon as possible.2. 租赁协议场景：Landlord: The lease agreement will be valid for one year, starting from July 1st.Tenant: Sounds good. I will sign the agreement and pay the deposit.3. 房屋检查场景：Property Manager: We will conduct a property inspection next week. Please make sure your apartment is clean and tidy.Tenant: Sure, I will prepare for the inspection.4. 投诉处理场景：Tenant: I have been experiencing excessive noise from the neighbors. Can you please address this issue?Property Manager: We apologize for the inconvenience. We will talk to the neighbors and take necessary actions.5. 预算管理场景：Property Manager: We need to prepare the budget for the next fiscal year. Please provide the estimated expenses for your department.Facility Manager: I will gather the information and submit it to you by the end of the week.以上是物业管理专业英语的一些常用词汇、场景和对话示例。
物业管理英语
《物业管理专业英语》课程教学大纲课程名称：物业管理专业英语/ English in Property Management课程编码：12034010 课程类型：专业选修课课程性质：专业主干课适用范围：04资源环境与城乡规划管理学时数：36 其中：课外学时学分数：2 先修课程：大学英语、物业管理概论考核方式：考查制定单位：广州大学地理科学学院制定日期：2004年执笔者：潘安定审核者：林媚珍一、教学大纲说明1.课程的地位、作用和任务本课程是物业管理类本科学生应该具备的基本知识，同时又是一门比较难学的专业课。
语言是服务行业重要的基本技能之一，本课程学习的内容对于学习国外先进的物业管理经验，提高服务水平具有十分重要的作用。
目前在第五学期开设。
其主要任务是提高学生阅读英语专业文献的能力，掌握与外籍业主沟通的基本技能。
2.课程教学的目的和要求主要教学目的在于培养学生阅读英语文献的技能，同时巩固此前学过的基础英语知识。
要求学生了解专业英语和基础英语的差异，初步掌握运用英语沟通的常用句型，为将来的物业管理实际工作服务。
3.课程教学方法与手段课程的主要教学方法包括课堂讲授与课堂练习。
课堂讲授部分使用录音机和多媒体课件授课。
4.课程和其它课程的联系大学基础英语和物业管理概论是学习本课程的主要基础。
5.教材与教学参考书教材：杨虹、刘圣欢编，物业管理英语，华中师范大学出版社，2001年第一版。
教学参考书：唐玉华编著，物业管理英语，中山大学出版社，二、课程的教学内容、重点和难点Unit One Property Management重点在于专业词汇率理解记忆，难点是英汉互译。
Unit Two Properties Requiring Management重点仍在于专业词汇率理解记忆，难点是加深英汉互译训练。
Unit Three Office Building Management要求比较中外写字楼物业管理工作的异同。
Unit Four The Management of Different Types of Properties ( I ) 重点了解大型零售联合商厦和商业中心物业管理的重要性分析。
物业管理专业英语
物业管理专业英语物业管理是一个涉及到房地产、建筑、法律和商业等多个领域的综合性专业。
在国际化的背景下，掌握物业管理专业英语成为提升专业能力的重要一环。
本文将为您介绍物业管理专业英语的标准格式。
一、物业管理概述物业管理是指对房地产物业进行全面管理的一系列活动。
这些活动包括物业维护、设备管理、安全管理、租赁管理、财务管理等。
物业管理专业英语涉及到相关的专业术语、法律法规和行业规范等内容。
二、物业管理相关术语1. Property management（物业管理）：指对房地产物业进行全面管理的活动。
2. Facility management（设施管理）：指对物业内设施设备的维护和管理。
3. Lease management（租赁管理）：指对物业租赁活动的管理和协调。
4. Maintenance（维护）：指对物业内设施设备的保养和修理。
5. Security management（安全管理）：指对物业安全措施的规划和执行。
6. Financial management（财务管理）：指对物业财务活动的管理和监督。
7. Tenant（租户）：指租赁物业的个人或组织。
8. Landlord（房东）：指出租物业的个人或组织。
9. Contract（合同）：指租赁双方签订的法律文件，规定了租赁的条件和权益。
10. Property inspection（物业检查）：指对物业内部和外部的定期检查和评估。
三、物业管理流程1. Property acquisition（物业获取）：包括购买、租赁或接收物业的过程。
2. Property evaluation（物业评估）：对物业进行评估，确定其价值和潜在问题。
3. Property marketing（物业市场营销）：制定并执行物业出租或销售的市场推广策略。
4. Tenant screening（租户筛选）：对潜在租户进行背景调查和信用评估。
5. Lease negotiation（租赁谈判）：双方就租赁条件进行协商和达成一致。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语词汇、表达方式和相关知识。
物业管理是指对房地产物业进行综合管理、维护和运营的一项工作，包括物业设施的维修、安全管理、租赁管理、财务管理等方面。
在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说至关重要，可以提高工作效率和与国际合作伙伴的沟通能力。
物业管理专业英语涉及到各个方面的知识，下面将对常用的词汇和表达方式进行详细介绍。
1. 物业管理基础词汇：- Property management: 物业管理- Real estate: 房地产- Facility: 设施- Maintenance: 维修- Security: 安全- Leasing: 租赁- Finance: 财务- Tenant: 租户- Landlord: 房东- Contract: 合同- Budget: 预算- Inspection: 检查- Repair: 修理- Complaint: 投诉- Occupancy rate: 出租率- Market analysis: 市场分析- Sustainable development: 可持续发展2. 物业管理流程表达方式：- Property acquisition and development: 物业获取和开发- Facility planning and design: 设施规划和设计- Lease negotiation and contract signing: 租赁谈判和合同签订- Tenant screening and selection: 租户筛选和选择- Rent collection and financial management: 租金收取和财务管理- Maintenance and repair management: 维修和修理管理- Security and safety management: 安全管理- Complaint handling and dispute resolution: 投诉处理和纠纷解决- Market analysis and rental rate adjustment: 市场分析和租金调整- Sustainable development planning: 可持续发展规划3. 物业管理相关知识：- Property types: 不同类型的物业，如住宅、商业、工业等- Property valuation: 物业估值- Property insurance: 物业保险- Property laws and regulations: 物业法律法规- Energy efficiency: 能源效率- Green building: 绿色建筑- Emergency response and disaster management: 应急响应和灾害管理- Tenant relations and customer service: 租户关系和客户服务- Technology and innovation in property management: 物业管理中的技术和创新以上是物业管理专业英语的一些基础词汇、表达方式和相关知识。
物业管理专业英语
物业管理专业英语物业管理是指对房地产物业进行综合管理的一门学科，它涉及到房地产的运营、维护、维修、改造、租赁等多个方面。
在国际化的背景下，掌握物业管理专业英语是非常重要的。
本文将为您详细介绍物业管理专业英语的相关内容。
一、物业管理的基本概念1. Property Management（物业管理）物业管理是指对房地产物业进行全面管理的一项综合性工作，包括物业维护、设施管理、租赁管理、安全管理等。
2. Real Estate（房地产）Real Estate是指土地及其上的建筑物，包括住宅、商业、工业等各类房地产。
3. Facility Management（设施管理）Facility Management是指对建筑物及其设施设备进行管理和维护的工作，包括设备保养、设备维修、设备更新等。
4. Lease Management（租赁管理）Lease Management是指对房地产租赁活动进行管理的工作，包括租赁协议的签订、租金的收取、租户关系的维护等。
5. Security Management（安全管理）Security Management是指对房地产物业安全工作的管理，包括安全设施的维护、安全巡查、安全培训等。
二、物业管理相关英语词汇1. Property（物业）Property是指房地产物业的总称，包括住宅、商业、工业等各类房地产。
2. Tenant（租户）Tenant指租赁房地产物业的人或企业。
3. Landlord（房东）Landlord指出租房地产物业的人或企业。
4. Maintenance（维护）Maintenance是指对房地产物业进行日常维护和保养的工作。
5. Repair（维修）Repair是指对房地产物业进行修理和恢复原状的工作。
6. Renovation（改造）Renovation是指对房地产物业进行装修和改造的工作。
7. Lease Agreement（租赁协议）Lease Agreement是指租赁双方签订的合同文件，规定了双方的权利和义务。
物业管理英语培训课程(英文版)(doc 84页)
物业管理英语培训课程（英文版）(doc 84页)物业管理英语课程PropertyManagement物业管理英语第一讲：Property ManagementProperty management is the process of overseeing th e operation and maintenance of real property to ac hieve the objectives of the property owner. Sometim es owners manage their own property, particularly s mall properties and particularly when they themselve s occupy part of the space. But for larger proper ties or those whose owners live at a distance, management is usually performed by a paid property manager, either an individual buildings on long-te rm leases, where tenants maintain the building, pay the taxes and insurance,and mail the owner a check each month. But most residential, office, retail, and many industrial pro perties offer services along with the space over t ime.g costs, it has dawned on owners that good proper ty management is the major controllable influence o n residual cash flow (i. e., the number of dollar s that end up in the owner’s pocket). It is true that both rent rates and o perating expenses are largely shaped by market forc es beyond the control of any one property owner ( witness the very sharp rise in energy costs in th e 1970s). But it is also true that comparable pro perties within the same geographic area often show significant variances in rental income and operati ng costs. Why? Close inspection often shows that “above-average”operating expenses and lower than average rent levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating t he importance of management. Some investors have th e feeling that real estate manages itself.There is a story about the importance of propertymanagement. A San Francisco real estate broker re cently noticed a project that was on the market f or $1 million. He knew how the property had been managed in the past and that the million dollar valuation was based on a capitalization of histor ic income figure. He borrowed money to buy the property, renegotiated certain leases, and establishe d more efficient operating procedures. In six month s he sold the property for $1.4 million based on the capitalized value of the new, higher net inc ome. His contribution was management expertise.Useful Expressions:at a distance 在远处along with 和，同，与……一道；加之call for 需要；要求rather than 而不是dawn on 开始（被人）理解，渐渐（使人）明白end up 结束，结尾；停止result for 由于，是……的结果be based on 基于；以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中，动词不定式to achieve the objectives of the property owner作目的状语。
物业管理专业英语
物业管理专业英语物业管理是指对房地产物业进行综合管理和运营的一系列活动。
在国际化交流和合作日益频繁的今天，掌握物业管理专业英语已经成为物业从业人员必备的能力之一。
本文将详细介绍物业管理专业英语的相关内容，包括物业管理的基本概念、常用词汇和短语、常见问题及解决方法等。
一、物业管理的基本概念1. Property management：物业管理Property management refers to the overall management and operation of real estate properties, including residential, commercial, and industrial properties. It involves various tasks such as maintenance, leasing, financial management, and customer service.2. Real estate：房地产Real estate refers to land and any permanent improvements attached to it, such as buildings and structures. It includes residential, commercial, and industrial properties.3. Facility management：设施管理Facility management focuses on the maintenance and operation of physical assets within a property, such as buildings, equipment, and utilities. It aims to ensure the efficient and effective use of these assets.4. Lease agreement：租赁协议A lease agreement is a legally binding contract between a property owner (landlord) and a tenant, outlining the terms and conditions of the rental arrangement. It includes details such as rent, duration, and responsibilities of both parties.二、常用词汇和短语1. Tenant：租户A tenant is a person or organization that rents a property from a landlord. They are responsible for paying rent and complying with the terms of the lease agreement.2. Landlord：房东A landlord is the owner of a property who rents it out to tenants. They are responsible for maintaining the property and ensuring that the tenants' needs are met.3. Maintenance：维护Maintenance refers to the routine upkeep and repairs of a property to ensure its proper functioning and appearance. It includes tasks such as cleaning, painting, and fixing broken fixtures.4. Rent collection：租金收取Rent collection is the process of collecting rental payments from tenants. It may involve setting up a system for rent payment, issuing receipts, and handling any late or unpaid rent.5. Property inspection：物业检查Property inspection is the assessment of a property's condition to identify any maintenance or safety issues. It is usually conducted periodically or before and after a tenant moves in or out.6. Complaint handling：投诉处理Complaint handling involves addressing and resolving any concerns or complaints raised by tenants or other stakeholders. It requires effective communication and problem-solving skills.7. Budgeting and financial management：预算和财务管理Budgeting and financial management involve preparing and managing the financial resources of a property. It includes tasks such as budget planning, expense tracking, and financial reporting.8. Customer service：客户服务Customer service refers to the assistance and support provided to tenants and other customers. It involves responding to inquiries, resolving issues, and ensuring customer satisfaction.三、常见问题及解决方法1. How do I report a maintenance issue?To report a maintenance issue, you can contact the property management office by phone or email. Provide detailed information about the problem, such as the location and nature of the issue. The property management team will then arrange for the necessary repairs or maintenance.2. How can I pay my rent?There are several options for rent payment. You can pay by cash, check, bank transfer, or online payment platforms. The property management office will provide you with the necessary information and instructions for each payment method.3. What should I do if I have a complaint about my neighbor?If you have a complaint about your neighbor, you can first try to resolve the issue directly with them through open and respectful communication. If the problem persists, you can report the issue to the property management office, providing specific details and evidence. They will investigate the matter and take appropriate action if necessary.4. How often are property inspections conducted?Property inspections are typically conducted on a regular basis, such as once every three or six months. The exact frequency may vary depending on the property management policies and the condition of the property. Inspections may also be conducted before and after a tenant moves in or out.5. How can I terminate my lease agreement?If you want to terminate your lease agreement, you should review the terms and conditions outlined in the agreement. It usually specifies the notice period and any penalties for early termination. Notify the landlord in writing, stating your intention to terminate the lease and the desired move-out date. Follow any additional procedures specified in the lease agreement.总结：物业管理专业英语涵盖了物业管理的基本概念、常用词汇和短语，以及常见问题和解决方法。
物业管理专业英语
物业管理专业英语物业管理是管理和维护房地产物业的职业领域，它涵盖了广泛的领域，包括物业维护、租赁管理、设施管理、财务管理等。
在这个领域中，英语作为一种国际通用语言，扮演着重要的角色。
下面是物业管理专业英语的标准格式文本。
1. 物业管理概述物业管理是指对房地产物业进行规划、组织、协调和控制，以实现物业价值最大化的过程。
它包括管理物业的日常运营、维护设施、解决问题以及与业主和租户的沟通等方面。
2. 物业管理职责物业管理人员的职责包括但不限于以下几个方面：- 维护物业设施的正常运行，包括电力、供水、供暖等基础设施的维护和修复。
- 管理物业的安全和保安事务，确保物业的安全性和秩序。
- 协调租户和业主之间的关系，解决纠纷和投诉。
- 管理物业的财务，包括收取租金、支付账单和报告财务状况。
- 进行市场调研，制定物业的租赁策略和定价政策。
3. 物业管理常用英语词汇以下是物业管理中常用的英语词汇：- Property management（物业管理）- Facility management（设施管理）- Maintenance（维护）- Lease agreement（租赁协议）- Tenant（租户）- Landlord（房东）- Rent collection（租金收取）- Security（安全）- Complaint（投诉）- Repairs（维修）- Budgeting（预算编制）4. 物业管理流程物业管理的流程包括以下几个步骤：- 接收业主或租户的问题和投诉。
- 确认问题并进行初步调查。
- 安排维修人员进行维修和修复工作。
- 跟进维修工作的进展，确保问题得到妥善解决。
- 向业主或租户反馈维修结果。
- 记录和报告维修工作的成本和时间。
5. 物业管理常用表达以下是物业管理中常用的英语表达：- How can I assist you?（我能帮助您吗？）- We apologize for the inconvenience.（对给您带来的不便我们深感抱歉。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语专业术语和表达方式。
物业管理是指对房地产项目进行综合管理和运营的过程，包括管理、维护、改善和增值等方面。
在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说至关重要。
下面是物业管理专业英语的一些常用词汇和表达方式：1. Property management - 物业管理Property management refers to the operation and control of real estate properties, including residential, commercial, and industrial properties.2. Facility management - 设施管理Facility management involves the maintenance, operation, and improvement of the physical assets within a property, such as buildings, equipment, and utilities.3. Lease agreement - 租赁协议A lease agreement is a legally binding contract between a landlord and a tenant, outlining the terms and conditions of the rental arrangement.4. Tenant - 租户A tenant is a person or organization that rents or occupies a property owned by another party, usually in exchange for monthly rent payments.5. Landlord - 房东A landlord is the owner of a property that is rented or leased to a tenant. The landlord is responsible for maintaining the property and collecting rent.6. Maintenance - 维护Maintenance refers to the regular upkeep and repair of a property to ensure its proper functioning and appearance.7. Security - 安全Security measures are implemented to protect a property and its occupants from potential threats, such as theft, vandalism, or unauthorized access.8. Budgeting - 预算编制Budgeting involves the estimation and allocation of financial resources for various expenses related to property management, such as maintenance, utilities, and staff salaries.9. Occupancy rate - 入住率The occupancy rate is the percentage of rented or occupied units within a property. It is often used as an indicator of the property's profitability and market demand.10. Rent collection - 租金收取Rent collection is the process of collecting monthly rental payments from tenants. It may involve various methods, such as in-person payments, online transfers, or automatic deductions.11. Tenant screening - 租户筛选Tenant screening is the process of evaluating potential tenants to determine their suitability and reliability as renters. It may involve background checks, credit checks, and reference checks.12. Property inspection - 房屋检查Property inspection is the assessment of a property's condition to identify any maintenance or safety issues. It is typically conducted before a tenant moves in or after they move out.13. Eviction - 驱逐Eviction is the legal process of removing a tenant from a property due to non-payment of rent, violation of lease terms, or other breaches of the rental agreement.14. Common area - 公共区域Common areas are shared spaces within a property that are accessible to all tenants, such as lobbies, hallways, elevators, and parking lots.15. Lease renewal - 租赁续约Lease renewal refers to the extension of a lease agreement between a landlord and a tenant. It may involve negotiating new terms, such as rent increases or lease duration.以上是物业管理专业英语中的一些常用词汇和表达方式，这些术语和短语可以帮助物业管理人员更好地与国际客户、合作伙伴和同行进行交流和沟通。
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Excuse me, sir. Can you tell me how to get to the manager’s office?
Yes. It is on the third floor. Go along the corridor, and it’s the fourth room on your right
know if there are some laundries in this house estate? Lin Hong: Yes. The nearest one is not far away from here.
Please go along this road and turn right at the first crossing, then walk along it, the laundry is on your left. You wouldn’t miss it. And it takes only about 5 minutes. Bernard: Well, go down the road and turn right … I see. Thanks a lot. Lin Hong: My pleasure.
Greeting and Showing the Way (II)
Lin Hong: Welcome, Sir. How can I help you? Simon: Good afternoon. I come from America, and I have
heard that the environment of this housing estate is very excellent. So I want to have a look. Lin Hong: Thank you for your praise. Then where do you want to visit? Simon: I wonder if there is a supermarket? Lin Hong: Sure. There is a supermarket near the center of the estate. Simon: Well, could you tell me where it is? Lin Hong: Certainly. Walk down this road, and take the second turning on the left. It’s on the corner and opposite a park entrance. Simon: How long will it take? Lin Hong: It is not far. And it takes about 10 minutes. Simon: Thank you. Lin Hong: With pleasure. Have a good time.
I’m Australian.
I’ve never been here before.
Thank you.
Have a good time.
I lost my way.
Practice the conversation
Good morning, sir? May/ Can I help you?
Oh, yes. I am looking for …
Act out
Here are some groups of short conversations. Replace the Italicized words into the ones in the word bank.
Excuse me, would you please tell me the way to the hospital?
Hello! Glad to see you! How do you like your new life here?
Hello! Glad to see you! How do you like your new life here?
Greet the foreign guests or visitors warmly.
Greet
the
foreign
residents.
Follow the Samples
Greeting and Showing the Way (I)
Lin Hong: Good morning, Sir. Nice to meet you. Bernard: Nice to meet you, too. Lin Hong: You are a new comer here? Can I help you? Bernard: Yes, I moved here for just one week, so I want to
Welcome to our housing estate. What can I do for you?
Would you please show me around this housing estate?
Do It Yourself
Introduce the situation to the foreign visitors. Help the foreign residents to solve the problems.
中等职业学校教学用书（现代物业管理专业）
《物业管理专业英语》电子教案
Six
Reception Affairs II
Section 1 Talking Face to Face
Matching
What’s the matter?
What’s your nationality? Have you ever been here?