高中英语投诉信(公开课)课件
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高中英语 Unit 23 Conflict Period Seven Writing—投诉信课件
Yours， Li Hua
审题谋篇 1．明确体裁话题：投诉信，投诉服务质量； 2．确定时态人称：一般过去时；第一和第二人称为主； 3．布局文章架构：首段：点明问题；中段：阐述经过；尾 段：诉求。
用词造句 1．表达我对……的不满 express my dissatisfaction with... 2．预订……的票 book the tickets for... 3．预定到达…… be scheduled to arrive at... 4．本来有足够的时间做某事
结尾段：提出批评及处理的意见或敦促对方采取措施或者提 出所希望的赔偿以及补救方式。这段应体现书信的礼貌原则，可 以用类似“如果您能……，我将十分感激”这样的表达方式。还 要注意做到公平、公正。
注意：投诉信应重点表明投诉的原因，叙事应客观、准确、 简洁，切忌夸大其词。最后提出的解决方法应切实可行。在表达 自己的不满时，语言要把握分寸，不失风度。同时，在描述问题 时尽量采用被动句式，使描述更加客观、合理。
复习课件
高中英语 Unit 23 Conflict Period Seven Writing—投诉信课件 北师大版选 修8
Unit 23
Conflict
Period Seven Writing——投诉信
本单元的写作任务是写一封投诉信，投诉信也叫抱怨信。一 般是指当自己的正常生活受到骚扰、自己的利益受到侵害或当社 会行为有失规范时，用来表达不满情绪和提出批评的信件。所有 的投诉信都有一个共同点，就是最终是要收信人解决问题，所以 需要提出解决方案。写作时应该注意如果题目中没有给出解决方 案，那么就要根据投诉内容中的不满提出自己的解决方案。
[常用句式] 1．开门见山，引出话题 I'm writing to you about...which I bought from... Here are the copies of the guarantee and the receipt. I am writing to point out some problems with...
英语投诉信PPT课件
was my own. Needless to say, such a way of dealing with
customers is unacceptable.
I would like to suggest that the girl in question should be
and reply to us.
Sincerely yours, Sunny Lee Manager
6
Practical Writing
Sample 2
Dear Sir,
(Addresses are omitted)
I am writing to let you know the deplorable attitude of one of
4
Practical Writing
Complaint Letter Templates & Sample Letters: Now that you have learned tips of writing letters of complaint, the following are general templates and sample letters.
(Addresses are omitted)
On September 10, our order for 280 women S cotton
sweaters was duly received, but we regret to say that 40
cotton sweaters in white color were seriously soiled.
1
Disscussing
Practical Writing
高中英语作文--- letter of complaint 投诉信课件
可否换一个更加委婉的表达？ would like sb. to do sth.
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
高二英语选修课件SectionⅥWriting投诉信
Reasonably supported
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
修改--英语写作——投诉信PPT课件
投诉信（Complaint）
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.
《英文投诉信格式》课件
Details
The product delivered was not described on the website
The product repeatedly broker down, causing inconvenience to the customer
01
02
The customer requests a refund and compensation for the inconvenience caused
Supporting Evidence
Provide any relevant evidence or information to support your complaint This could include receipts, photos, or other documents Example: "Here is a photo of the damaged product and the delivery note with the promised delivery date."
Improve the report of the company or service provider
Encourages response action and resolution of the complaint
To seek a resolution or compensation for the advancement
Introduction
A complaint letter is a formal communication written to express dissatisfaction or disclosure about a product, service, or experience
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
课件6：投诉信
单句改错
9. The reason for my dissatisfaction is what it’s not the
double-room I ordered.
what 改 为
10. Under this circumstance, I find it difficult ttohabt e stay in
Yours faithfully, Li Hua
模拟考场
【投诉服务态度】 假如你是李华，昨天在商场购买了一台电风扇，回家后发现它 不能运转。你回到店里与营业员交涉时该营业员对你的态度恶 劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。 Dear Mananger,
单句改错
每句只有一个错误
1. I received so poor service that I felt I should bring it to your
attention.
so改为such
2. I think it must have some quality problems and I really
A mobile phone is a very important tool in my daily life. ③ Therefore, I require that you send me a new one of the same model within a month.
Thank you for your consideration. Sincerely yours, Li Hua
好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
《高中英语投诉信》课件
Example of writing a complaint letter reply
Thank you for your feedback We are sorry to hear that your experience at our hotel was not satisfactory We value your comments and will take the necessary steps to improve our services
The product arrived in a damaged condition
The product was faulty and did not work as intended
The product was of poor quality and not worth the price pay
Discuss the appropriate language and tone to use in a compliance letter, emphasizing politics and professionalism
Provide a sample letter that demonstrates how to write a compliance letter about dissatisfaction with hotel service
Maintain an open attitude
While asking questions, maintain an open attitude and be willing to listen to the other party's explanations and solutions. This helps both parties reach a consensus and promote the resolution of the issue.
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
英语作文投诉信课件
?4. I sincerely hope that/ It is my sincere hope that you will look into/investigate the matter/ incident seriously and proper measures should be taken to prevent such an incident happening again.
?3.忍受put up with/bear 11.向……道歉 make an apology to/ apologise to
?4. 对 ……满意be content/satisfied with 12.出乎意料 out of expectation
?5.糟糕的服务poor service
13.不用说 needless to say
?
Sincerely yours,
?
Bu Manyi
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3.忍受put up with/bear 11.向……道歉 make an apology to/ apologise to
?4. 对 ……满意be content/satisfied with 12.出乎意料 out of expectation
?5.糟糕的服务poor service
13.不用说 needless to say
?
Sincerely yours,
?
Bu Manyi
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
高中英语投诉信(公开课)PPT课件
Thank you for your consideration and I will be looking forward to your reply.
2021
Sincerely,
完善写作流程图
ቤተ መጻሕፍቲ ባይዱ
自我介绍 写作目的
•
•
内容
•
2021
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
2021
I appreciate it very much if you could ________ (提出建议和请求), and I would like to have this matter settled by ________ (解决方式+解决期限)．
Thank you for your consideration and I will be looking forward to your reply.
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
高二上学期作文训练（四）： 投诉信
2021
What is a letter of complaint?
•在遇到一些不文明现象、所购商 品质量差、售后服务不满意等情 况下向相关机构或人写信寻求解 决问题。 •在语言方面，要注意把握分寸， 要公平、公正。
2021
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
高二英语选修课件SectionⅥWriting投诉信
Insufficient employee training
Employees lack necessary service awareness and communication skills training, resulting in poor service quality.
Incomplete logistics distribution system
manner, feeling uneasy about the subsequent handling and
results.
Provide relevant evidence or 03 information support
List factual basis
It is very important to provide specific factual evidence in the complaint letter. For example, it can be mentioned that the purchased product has quality issues such as damage, incomplete functionality, etc.
01
Attaching relevant documents or images in the complaint letter can serve as strong evidence to support it. For example, purchase vouchers, product photos, repair records, etc. can be attached.
Reasonable demands
Propose reasonable and feasible solutions and compensation claims to avoid excessively high or low demands.
Employees lack necessary service awareness and communication skills training, resulting in poor service quality.
Incomplete logistics distribution system
manner, feeling uneasy about the subsequent handling and
results.
Provide relevant evidence or 03 information support
List factual basis
It is very important to provide specific factual evidence in the complaint letter. For example, it can be mentioned that the purchased product has quality issues such as damage, incomplete functionality, etc.
01
Attaching relevant documents or images in the complaint letter can serve as strong evidence to support it. For example, purchase vouchers, product photos, repair records, etc. can be attached.
Reasonable demands
Propose reasonable and feasible solutions and compensation claims to avoid excessively high or low demands.