商务英语系列讲座(入门篇)
《商务英语口语(基础篇)》课件 商务英语口语 第一章
Focus
Evaluation Culture
14
Project One Career
Part Ⅲ Language Expanding
（1）Can you tell me what your full name is, please?
能把你的全名告诉我吗？
（2）How do you spell your full name?
你个性上最大的特点是什么？
15
Project One Career
Part Ⅲ Language Expanding
（7）Helpfulness and caring.
乐于助人和关心他人。
（8）Adaptability and sense of humor.
适应能力和幽默感。
（9）What personality traits do you admire?
你的全名怎么拼写？
（3）I was born on June 22, 1980.
我生于1980年6月22日。
（4）You look very young. How old are you?
你看上去很年轻，你多大了？
（5）I am just over twenty-two.
我刚过22岁。
（6）What is your strongest trait(s)?
1 English into Chinese
Practice 1 Interpretation
（1）Are you willing to work for extra hours? 你愿意加班吗?
（2）I think I’m qualified for the job if I can be given the chance. 如果能给我这个机会，我相信我能胜任这份工作。
商务英语基础ppt课件
Contents
• Unit 1 Introduce Yourself • Unit 2 Using the Telephone • Unit 3 Making Appointments • Unit 4 Receiving Visitors • Unit 5 Describing Your Company’s Products • Unit 6 Making Travel Arrangements • Unit 7 Staying at a Hotel • Unit 8 Showing Visitors Around the Company • Unit 9 Explaining How Something Works • Unit 10 Rescheduling Plans and
Welcome to
Starting Business English
1
BEC商务英语考试
•Business English Certificate（BEC） 剑桥商务英语证书是剑桥系列考试中 专为学习者提供的国际商务英语资格 证书考试，考察真实工作环境中英语 交流能力，被欧洲乃至全球众多教育 机构、企业认可，将其作为入学考试 或招聘录用的英语语言水平要求。
21
Notes:
• 1. It is not common to use titles (Mr., Mrs., Dr., etc.) when referring to yourself. However, it is polite to use titles with others in formal situations, unless they give you permission to do otherwise. Examples:
BBC步入商界(商务英语初阶),带翻译
步入商界Lesson 1 Introducing Yourself (第一课自我介绍)GIVING NAME AND JOB TITLE 说明姓名与职务GREETING PEOPLE 问候他人TALKING ABOUT YOUR COMPANY 谈论公司情况In this unit...Bibury Systems is a British company. It manufactures electronic toys.Edward Green starts a new job at Bibury System.Jenny Ross shows Edward Green the company offices. Edward sees a new product:"Big Boss". GERALDINE: Good morning. Bibury Systems. Can I help you?杰拉尔丁：早上好，Bibury系统公司。
可以为你效劳吗？JENNY ROSS: Good morning, Geraldine.詹妮?罗斯：早上好，杰拉尔丁。
GERALDINE: Good morning, Jenny. Your newspapers and the post.杰拉尔丁：早上好，詹妮。
这是你的报纸和信件。
JENNY ROSS: Thank you.詹妮?罗斯：谢谢。
CLIVE HARRIS: Good morning, Jenny. Good weekend?克莱夫?哈里斯：早上好，詹妮。
周末过的好么？JENNY ROSS: Excellent, thank you.詹妮?罗斯：非常好，谢谢。
CLIVE HARRIS: It is cold this morning.克莱夫?哈里斯：今天上午真冷。
JENNY ROSS: Yes. Very cold.詹妮?罗斯：是的。
商务英语实践教学指导(3篇)
第1篇一、引言随着全球化进程的加速，商务英语已成为国际交流与合作的必备工具。
在我国，商务英语教育也日益受到重视。
然而，传统的课堂教学模式往往注重理论知识的传授，而忽视实际应用能力的培养。
为了提高学生的商务英语实践能力，本文将从以下几个方面对商务英语实践教学进行指导。
二、实践教学目标1. 培养学生具备扎实的商务英语基础知识和实际应用能力；2. 增强学生的跨文化交际意识，提高其在国际商务环境中的沟通能力；3. 培养学生具备一定的商务英语写作和翻译能力；4. 提高学生的团队协作能力和创新思维。
三、实践教学内容1. 商务英语口语实践（1）模拟商务场景：通过模拟商务会议、谈判、电话沟通等场景，让学生在实际语境中运用商务英语进行交流。
（2）角色扮演：将学生分为不同角色，如客户、供应商、谈判代表等，进行角色扮演，提高学生的商务英语口语表达能力。
（3）辩论赛：组织学生围绕某一商务话题进行辩论，锻炼学生的逻辑思维和表达技巧。
2. 商务英语写作实践（1）商务信函写作：指导学生撰写商务信函，包括询价、报价、投诉、回复等常见信函。
（2）商务报告撰写：指导学生撰写商务报告，包括市场分析、项目评估、财务报表等。
（3）商务邮件撰写：教授学生如何撰写商务邮件，包括邮件格式、语言表达、回复技巧等。
3. 商务英语翻译实践（1）英汉互译：指导学生进行英汉互译练习，提高学生的翻译能力。
（2）同声传译：组织学生进行同声传译训练，提高学生的听力、口语和反应能力。
（3）交替传译：模拟商务场合，让学生进行交替传译练习，提高学生的跨文化交际能力。
4. 商务英语听力实践（1）听力材料选择：挑选具有代表性的商务英语听力材料，如新闻报道、商务讲座、访谈等。
（2）听力技巧训练：教授学生听力技巧，如关键词捕捉、句子理解、主旨把握等。
（3）听力竞赛：组织学生参加听力竞赛，提高学生的听力水平和竞赛能力。
四、实践教学方法1. 案例分析法：通过分析实际商务案例，让学生了解商务英语在实际应用中的特点。
新编剑桥商务英语(初级)全套精品课件
BUSINESS SKILLS 1.2 Personal and professional details
2.2 Making arrangements 3.2 Company performance 4.2 Business communications 5.2 Achievements and plans
2 Our university department needs some IT training. Can you help? ( No )
3 I want to give a speech at my brother’s wedding. ( Yes )
4 I’d like some help with writing a novel. ( No )
Module 1 第一单元 1.1 Business Topic World of work
商务话题篇 工作领域
Technique n. 技巧 cross-cultural adj. 跨文化的 presentation n. 口头报告；陈述；叙述 public speaking 演说，演讲 consultant n. 顾问
5 Our company would like some information on teambuilding weekends. ( Yes )
Module 1 第一单元 1.1 Business Topic World of work
商务话题篇 工作领域
professional adj. 专业的，职业的
6.2 Travel arrangement 7.2 Orders and contracts 8.2 Problems and solutions
商务英语演讲稿（精选20篇）
商务英语演讲稿（精选20篇）商务英语篇1Ladies and Gentlemen:It is my honor to declare open the Conference of International Trade Cooperation. On behalf of the Chinese Government and the people, and in my own name, I would express my warm congratulations to the Conference and my heartfelt welcome to all the guests and delegates.It is indeed a privilege and a pleasure for me to address this International Conference, convened with the substantial support from the Ministry of Foreign Trade and Economic Relations. I believe our cooperative efforts are sure to be productive and will contribute directly to further trade expansion to the benefit of our countries.I wish the conference a great success.Thank you for your attention.商务英语演讲稿篇2Good afternoon, Ladies and gentleman, Welcome to Shenzhen institute of technology. I'm a student from International commerce department. This is my teacher DAVID.I am here to share my experience with you. It's our great honor.Our department was established in 20xx. It has 3 majors: Secretarial science, Logistics, and Marketing. These majors are very welcome in market.International commerce department has more than 600 students in campus, There are about 30 teachers, most of them are master degree, and some of them has professor title.2 years ago, I come to this school, and chose marketing asmy major. I feel great here. Our teachers are always patient and dedicated. They share the commercial knowledge and experience in the class, and offer the opportunities to practice in enterprise.Yes, our department has set up relationship with many companies. Some of them are the world well-known enterprise. Such as Ikea, Ups, Konca, Maesk, Lenovo, Walmark, and so on.There are also many profession competitions in our department sponsored by the companies. I take part in the selling competition this years. I've got the final championship.Congratulations!Besides the competitions inside our school, we encourage students to join the national-wide competitions. Compete with the national-wide colleges and universities. 20xx, we won the championship of National secretary competition. 20xx, we won the second prize of National high school marketing competition, first prize of Guangdong province sand board competition. The logistics major is rank as top 10 logistics education brand.Well, it's amazing. I wish one day I would be the championship of the national competition.Sure, you can. There're many excellent students grow up in International commerce department. And they succeeded in their career.I know. One marketing graduation WTW, who was promoted as a manager in Centaline company., he is now in charge of the Luohu district real-estate selling. WJR, who was graduated from logistics major, has became a senior supervisor in a large logistics company 2 years later after his graduation.LQ, Secretarial science graduation, has been working in a computer enterprise as a secretary for 2years. Now she is running her owned IT company in Shenzhen.There are still many outstanding students start their career from our department. We're all witnesses. I'm hope I will became a successful marketing manager.Hold on to your dream and put more effort with your heart.I have many unforgettable experience in our department. We win the general champion of the school sports. Our dancing team win dancing competition of school. We have many wonderful parties. I think we are probably the best department in the school. I'm so proud of it.We are also proud of our student .Please keep in mind, the philosophy of our department: to be professional, to be passion, to be responsibility, to be successful.Yes, I have kept it in mind.Today I share my experience of my department. I grow up with confidence here. I beliefe I will be succeeded in the future. I want to tell everybody here, I love this department.Yes, international commerce department is the place where amazing happens, where success happens. Thank you.商务英语演讲稿篇3Ladies and Gentlemen,Our seminar had lasted four days. It has achieved tremendous success. More than 20 professors and scholars spoke at the conference. Many more aired their views freely at group discussions, which proceeded in a friendly and lively atmosphere. We all benefited greatly by attending this conference.Science and technology are a kind of wealth created in common by mankind. They must in turn serve the needs of all the people and work for the interest of world peace. Any nation or country must learn from the strong points of other nations ofcountries, from their advanced science and technology. Let's join hands and explore the boundless universe in quest of the never-ending truth of science.Ladies and Gentlemen, you have my best wishes for your still greater achievements in your career of science.Now, I declare the conference closed.Thank you商务英语演讲稿篇4since the quality of honesty applies to all behaviors, one cannot refuse to consider factual information, for example, in an unbiased manner and still claim that one's knowledge, belief or position is an attempt to be truthful. such a belief is clearly a product of one's desires and simply has nothing to do with the human ability to know. basing one's positions on what one wants — rather than unbiased evidence gathering — is dishonest even when good intentions can be cited — after all even hitler could cite good intentions and intended glory for a select group of people. clearly then, an unbiased approach to the truth is a requirement of honesty.because intentions are closely related to fairness and certainly affect the degree of honesty/dishonesty, there is a wide spread confusion about honesty--and a general belief that being dishonest means that one always correctly understands if their behavior is either honest or dishonest. self-perception of our morality is non-static and volatile. it's often at the moment we refuse to consider other perspectives that there is a clear indication we are not pursuing the truth, rather than simply and exclusively at the moment we can muster up evidence that we are right. socrates had much to say about truth, honesty and morality, and explained that if people really understood that theirbehavior was wrong —then they simply wouldn't do it —by definition. unfortunately, honesty in the western tradition has been marginalized to specific instances —perhaps because a thorough understanding of honesty collides with ideologies of all types. ideologies and idealism often exaggerate and suppress evidence in order to support their perspectives — at the expense of the truth. this process erodes the practice and understanding of honesty. to an ideologist the truth quite often becomes insignificant, what matters most are their ideals and what ever supports their desires to enjoy and spread those ideals.human beings are inherently biased about what they believe to be good due to individual tastes & backgrounds, but once one understands that a decidedly biased approach to what is true —is inherently dishonest, one can also understand how idealism and ideology have poorly served the quest for an honest, moral society. both honesty and morality require that we base our opinions about what is good — upon unbiased ideas of what is true — rather than vice versa (determining what is true based on what we feel is good) — the way all ideologies would have us believe.商务英语演讲稿篇5Knowledge collaboration and all-round educationLadies and gentlemen,We engineering students take it for granted that technology is changing incredibly fast. We are thinking nervously and seriously whether our colleges are failing to provide a foundation in the skills currently needed in industry. Take my major telecommunications for example. Scientists say that 21st century is a biomedical time, not an electrical time. But without the help of electronic data processing and transformation, biomedicaltechnology alone cannot go too far. Funny enough, the word biomedical itself is just a combination of two disciplines. So the interdisciplinary exploitation serves as the critical part for our electric and electronics world as well as any other fields to find new way of being.But the power of knowledge collaboration is certainly not restricted to science and engineering; it is in the full community of learning. Walking around campus I absorbed a reality that there is a seamless web between students from different professional backgrounds. The engineering students are discussing animatedly in a philosophy lecture, speaking passionately in the public speaking club, and looking for sparkling ideas from learning history and arts. How wonderful that is! That, ladies and gentleman, is just a significant step forward to be well-rounded because once we jump out of the circle we can see the bigger picture.My friends, I hope that you have already got what university is all about. Please let me end my speech with the Nobel Prize winner Li Zhengdao’s words: “The realization of the perfect combination of science and engineering, science and arts, technology and humanity，is the greatest symbol of a university’s success.” Thank you.知识的融合和人才的全面发展我们理工科的学生都知道科技在以一种难以置信的速度变化发展着。
《商务英语》课程学习指南
剑桥商务英语课程学习指南一、课程学习目标商务英语课程是必修课，商务英语专业核心课程，是为培养学生商务英语沟通能力、涉外商务环境下的听说能力而设的课程。
课程的总体目标是要求学生能较熟练地掌握与商务活动及日常办公室业务有关的语言及语言技巧的运用，提高商务英语沟通能力和商务业务处理能力。
课程具体的目标要求学生以英语为工作语言达到以下目的：1．能进行一般性商务交往。
2．能基本熟练地表述及获取个人和业务信息。
3．能运用英语建立并保持商务联系。
4、能用英语与以英语为母语或英语不是母语的人进行一般性交流。
通过对本课程的学习，学生在巩固和加强基础英语能力的同时，获得初步的商务知识和经验，掌握一定的商务技能，对商务运作、业务管理及销售技巧有基本的了解，具备在日常商务活动中使用英语进行一般交际的能力。
并为学生参加剑桥商务英语证书(简称BEC)考试做准备，考证和学习相结合，以实现英语能力和商务知识的同步进步。
剑桥商务英语证书课程分标准级、中级和高级。
本专业第三学期开设标准级、第四学期开始中级课程。
剑桥商务英语证书标准级和中级是本专业主推的职业技能证书，届时有专业组织报名并在学校设立考场开考，每年上下半年各考一次，考试信息可以浏览本专业合作的暨南大学外国语学院的剑桥商务英语考试中心网址：.本专业段春艳、宋梅梅、冯克江、张莉萍和李海欢5名教师是经剑桥考试中心培训、考试合格的授牌考官；多名教师参加剑桥高级考试并获得资格证书。
二、课程学习内容三、教材和主要参考资料教材《新编剑桥商务英语教程》是由剑桥大学考试委员会和教育部考试中心推荐的、目前唯一一套专为剑桥商务英语证书考试而编写的教材。
课本以现代商务活动为素材，内容与考试联系紧密，能为学生提供全面有效的学习指导。
教材：《新编剑桥商务英语教程(初级)、（中级）》磁带：《剑桥商务英语听力和模拟试题磁带》教参：《新编剑桥商务英语教程(初级)、（中级）》教师参考书上述教材、教参和磁带均由经济科学出版社制作和出版。
商务英语谈判Chapter One--2
Identify interests
Put yourself in the other person’s shoes.
Respect your counterparts as human beings and recognize their needs and interests underlying their positions.
Collaborative Negotiation
It involves people with diverse interests working together to achieve mutually satisfying outcomes.
Win/win negotiation Integrative bargaining Features of Collaborative Negotiation
Discuss problems before proposing a solution.
Direct discussion to the present and future, away from the difficulties of the past. Be concrete but flexible.
People tend to take extreme positions that are designed to counter their opponents’ positions. Defining a problem in terms of positions means that at least one party will “lose” the dispute.
Before brainstorming
商务英语实践教学大纲(3篇)
第1篇一、课程概述商务英语实践教学是商务英语专业的重要组成部分，旨在通过模拟真实商务场景，培养学生的商务英语听说读写能力，提高学生的商务沟通能力和实际操作能力。
本大纲旨在明确实践教学的目标、内容、方法和评价标准，确保实践教学的质量和效果。
二、课程目标1. 培养学生扎实的商务英语基础，提高学生的商务英语听说读写能力。
2. 培养学生熟悉国际商务规则和惯例，具备一定的商务谈判和项目管理能力。
3. 培养学生具备良好的跨文化交际能力，能够在国际商务环境中有效地沟通和合作。
4. 培养学生具备一定的创新意识和团队协作精神，能够适应快速变化的商务环境。
三、教学内容1. 商务英语基础- 商务英语词汇、短语和句型- 商务英语语法和写作技巧- 商务英语听力训练2. 商务沟通与谈判- 商务信函写作- 商务会议技巧- 商务谈判策略3. 商务项目管理- 项目计划与执行- 资源配置与控制- 项目风险管理4. 跨文化商务交际- 文化差异与商务礼仪- 跨文化沟通技巧- 跨文化谈判策略5. 商务英语实践项目- 模拟商务场景- 商务案例分析- 商务英语演讲与辩论四、教学方法1. 案例分析法：通过分析真实的商务案例，引导学生掌握商务英语的应用技巧。
2. 角色扮演法：模拟真实商务场景，让学生扮演不同角色，进行商务沟通和谈判。
3. 小组讨论法：鼓励学生分组讨论，培养团队协作精神和创新意识。
4. 实践操作法：通过商务英语写作、演讲、辩论等实践活动，提高学生的实际操作能力。
5. 计算机辅助教学：利用多媒体教学资源，提高教学效果。
五、实践教学安排1. 第一学期- 商务英语基础：每周2课时，共16周- 商务沟通与谈判：每周2课时，共16周- 商务英语实践项目：每周2课时，共16周2. 第二学期- 商务项目管理：每周2课时，共16周- 跨文化商务交际：每周2课时，共16周- 商务英语实践项目：每周2课时，共16周六、评价标准1. 学生参与度：评价学生在实践教学中的参与程度和积极性。
商务英语基础教程(一)
商务英语基础教程(一)
商务英语基础教程
一、课程介绍
•课程目标：掌握商务英语基础知识，提升商务沟通能力。
•课程内容：包括商务英语词汇、商务礼仪、商务写作等方面内容。
•适合人群：商务人士、商务专业学生等。
二、商务英语词汇
1. 常用商务词汇
•marketing：市场营销
•negotiation：谈判
•presentation：演讲
•strategy：策略
•client：客户
2. 商务会话常用词组
•Can I help you?：请问有什么可以帮到您？
•Could you please send me the report?：您可以发给我这份报告吗？
•I’m sorry, I don’t understand.：对不起，我不明白。
三、商务礼仪
1. 商务会议礼仪
•准时出席会议，注意穿着得体。
•在会议中保持礼貌和尊重，不打断他人发言。
•注意对应礼节，如握手、鞠躬等。
2. 商务邮件礼仪
•使用明确的主题，简明扼要地写邮件内容。
•注意语气礼貌，使用正式的称呼。
•确保邮件中没有拼写和语法错误。
四、商务写作
1. 商务报告写作
•确定报告的结构，包括引言、正文和结论。
•使用简明扼要的语言，清晰表达观点。
•包括数据和图表来支持观点。
2. 商务演讲写作
•确定演讲的目标和主题。
•编写演讲稿，注意结构和逻辑性。
•练习演讲，确保流利和自信。
以上是商务英语基础教程的主要内容概述，通过系统学习和实践，您将能够提升商务英语能力，更好地应对商务场景。
外研社职场实用英语交际教程(初级)教学课件Unit 2
Vocabulary
1. Margaret, I’ve just looked at the calendar. calendar /'kælɪndə/ n. 日历；重大事件日程表 e.g. We will make plans for the task according to the calendar. 我们会根据日历制定任务计划。
Scenario
Language tip
meeting, conference, seminar, summit 和 forum 等词均与会议有关，具体区别 如下： ⊙ meeting 指各类会议，使用频率比较高； ⊙ conference 指持续几天的大型、正式的会议； ⊙ seminar 指进行专题讨论的研讨会、培训会，规模较小； ⊙ summit 表示峰会，是参会人员级别及会议规格很高的会议； ⊙ forum 表示可以公开讨论重要话题的论坛，如博鳌亚洲论坛。
职场实用英语交际教程（初级）——Unit 2
Scenario
Vocabulary
2. Zhang Ming, Director of the Administrative Department, has asked Margaret Jones, his secretary, to write a reservation email to a hotel. administrative /əd'mɪnɪstrətɪv/ adj. 行政的 e.g. Working in the administrative department requires carefulness and diligence. 在管理部门工作既要细心，又要勤快。
职场实用英语交际教程（初级）——Unit 2
初级商务英语(实用8篇)
初级商务英语（实用8篇）初级商务英语第1篇积累，存储，蓄积(财产等)【商务用语】accumulated funds 积累的资金【例句】By buying ten books every month, he soon accumulated a good他每月买十本书，不久便拥有了一个丰富的藏书库。
附加的，补充的【商务用语】an additional tax 附加税the additional regulation 补充规定additional outlay 额外开支additional appropriation 追加拨款判决，裁定审断，判决【商务用语】adjudicate a claim for damages 裁定一项损害赔偿的要求adjudicate (up) on a question 裁决一个问题adjudicate on a case 判决某案子adjudicate upon 判决判决;法院的判决【商务用语】bankruptcy adjudication 破产程序中的判决adjudication order 判决令初级商务英语第2篇商务英语之职场常用语：1)Thank You: Common courtesy? But tell me this: When was the last time you forgot (or rejected) gratitude? Whether given in private or public, a sincere ‘thanks’ creates Don’t forget your mother’s advice: “Say ” People are always happier doing a favor than taking an1)谢谢：只是一般的礼貌?没错。
那你告诉我，上一次你忘了说(或者拒绝说)谢谢是在什么时候?无论是在公开场合还是在私底下，说一句真诚的“谢谢”都会为你树立好口碑。
世纪商务英语听说教程基础篇1-Unit-3PPT课件
听力原文
1. The number of the passengers on the plane was .
A. over 228
B. 228
C. less than 228
2. The Air France plane crashed into .
A. the Pacific Ocean
spot step skin play climb globe through spread splendid squad helped sobbed
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sport stir skate plant class glide throw sprinkle spleen squeeze
7
Training Focus
10. They were longing to see the (night, light) when trapped underground.
-
4
Training Focus
Section A
Task Two
Listen to the following sentences and choose the correct words you hear from the choices.
基础篇 I（第五版）
大连理工大学出版社
总主编 刘杰英 主 编 施志渝 谷伟珍 焦文渊 审 校 Chuck Thode
Unit 3 Sorry to Hear That.
Learning Objectives
1. To be able to distinguish between similar consonants 2. To get familiar with consonant clusters 3. To be able to grasp sympathy and consolation expressions 4. To be able to express your sympathy and consolation
世纪商务英语综合教程
世纪商务英语综合教程世纪商务英语综合教程1. 概述•世纪商务英语综合是一门为商务人士设计的英语课程•旨在提高学员的商务英语综合能力，包括听说读写，以及商务场景应用能力2. 课程内容• 2.1 商务英语听力–通过听取商务场景中的对话和演讲，提升学员的听力理解能力–练习听取电话交流、商务会议等场景下的英语听力技能• 2.2 商务英语口语–培养学员在商务场景下流利表达自己的能力–学习商务英语口语中的常用表达和用语• 2.3 商务英语阅读–提升学员的商务英语阅读速度和理解能力–阅读商务新闻、邮件等材料，学习商务英语的写作风格和专业术语• 2.4 商务英语写作–学习商务英语写作技巧，包括商务邮件写作、商务报告撰写等–提高学员的商务英语写作水平，培养学员的商务沟通能力• 2.5 商务英语应用–学习在商务场景中灵活运用英语的能力–模拟商务谈判、商务会议等场景，提高学员的沟通和谈判能力3. 学习方法• 3.1 注重听力训练–多听商务英语对话和演讲，提升听力能力–可以使用商务英语听力教材，也可以参加商务英语听力班级• 3.2 口语练习–练习商务英语口语表达，提高流利度和准确性–可以找英语母语人士进行口语交流，或参加商务英语口语训练班• 3.3 多读商务英语材料–多读商务新闻、邮件等材料，培养阅读理解和写作能力–可以阅读商务英语教材，也可以关注商务英语相关的网站和社交媒体账号• 3.4 多写商务英语文档–练习商务英语写作，提升写作水平和沟通能力–可以写商务邮件、商务报告等文档，并请英语专业人士进行修改和指导• 3.5 实践商务英语应用–参与商务谈判、商务会议等场景，提高运用商务英语的实际能力–可以参加商务英语培训班，或与商务人士进行实际商务活动合作4. 学习资源推荐•商务英语教材：《商务英语综合教程》、《商务英语听力教程》等•在线学习平台：Coursera、Udemy等提供商务英语课程•商务英语字典：《商务英语词典》等参考工具•商务英语网站：BBC Business English、Business English Pod 等以上是一份简要的世纪商务英语综合教程，希望能帮助学习者提高商务英语能力，更好地应对商务场景中的英语沟通。
《商务英语口语(基础篇)》课件 商务英语口语 第三章
Task TOanske OMneeetBinrigefaItnthroedAuicrptiornt Task Two Agenda Task Three Banquet
2. Master procedure of a. meeting a customer at the airport. b. arranging a conference or a traveling agenda. c. making a change of the conference or the traveling agenda.d. using some communication skills to handle a business dinner in real life.
1
You must be from the head office.
您一定是从总部来的吧？
2
I'm here to take you to our office.
我来接您去我们公司。
3
This way, please.
这边请。
4
Did you have a nice flight ? 一路上还顺利吧？
到时候会有人到机场接你。
9
We'll arrive thirty minutes behind／after of schedule.
我们会比预计的早到／晚到三十分钟。
14
Project Three The Customer Reception
Part Ⅲ Language Expanding
商务英语口语(基础篇)Oral Business English Project One Task 1~3
Career
A career is an individual's journey through learning, work and oth aspects of life. By the late 20th century, a wide range of choices (especially in the range of potential professions) and more widespread education had allowed it to become possible to plan (or design) a career. Tranditionally, career success has often been thought of in terms of earnings and / or status within an occupation or organisation. This can be expressed either in absolute terms (e.g. the amount a person earns) or in relative terms (e.g. the amount a person earns compared with their starting salary).
What should you do to prepare for a job interview?
Project One Task One Brief Introduction
Task One Brief Introduction Warm-up • make a self introduction one by one. • at least 5 sentences. • what's your name • what do you do in your spare time? • where are you from? • Why do you choose Business English? • What do you want to be in the future? Where do you want to be in 10 years?
商务英语基础教程02ppt课件
Disadvantages of a sole proprietorship
Unlimited liability – all of owner’s assets are potentially at risk. Limited sources of funds. Limited management skills.
Partnerships
What is a partnБайду номын сангаасrship? A partnership is a business owned by
two or more persons. It has 3 basic types: general partnership, limited partnership, and joint venture.
A Basic Business Reader
Chapter 2 Forms of Business Ownership (1)
Objectives
After studying this chapter you will be able to: Understand the nature of sole proprietorships and partnerships. Describe the advantages and disadvantages of sole proprietorships. Describe the advantages and disadvantages of partnerships.
3. Joint venture
established for a specific project
Advantages of a partnership
商务英语培训心得(通用8篇)
商务英语培训心得（通用8篇）商务英语培训心得【篇1】这次培训给我们小学英语教师提供了一次相当不错的学习机会。
通过这次学习，我觉得在教育教学方面收获很多。
有很多值得我学习借鉴的东西。
下面谈一谈我听课的感受：在听完如何上好一节英语课的讲座中，我明白教与学这个双边关系中，教师要培养学生的学习兴趣和良好学习习惯。
古人云：“温故而知新”。
这就要求我们每一位教师要把“短时高频率”作为教学的一个注意事项。
英语教师要合理利用有限的时间帮助学生预习新知和巩固复习，不断提高课堂教学的有效性。
我们不仅要加强提升自身的专业素养，提升个人魅力。
还要不断反思，要想从工作中不断提高自己的教学水平就少不了这个环节;不断的反思、改进。
教师职业没有最好，只有更好。
在不断的反思与积累中获得属于自己的经验与方法，并且能将这种方法深化为一种理论，这便是做一名教师的最高境界了。
此次培训，更新了我的新课程教学理念，提高了我驾驭英语课堂的能力，为我的英语新课堂教学打开新天地。
在今后的工作中，我都会铭记这段培训的日子，在英语课堂教学中乘风破浪，扬帆远航。
商务英语培训心得【篇2】远程培训结束了，回顾这段学习的日子，有艰辛，也有喜悦和欣慰。
一路走下来，从开始的激动、不知所措到现在教学中问题的豁然开朗;从上网时的被迫学习到现在迫不及待地领略专家、各位老师授课、指导的风采……这一切让我的收获变得灿烂无比。
远程培训为我提供了一个学习先进教学方法的平台。
在这些培训的日子里，我观看了专家讲座的视频：那一个个生动的教学课例，让我更加贴近了课改的课堂;使我体会到教学也是一种艺术，它需要根据学科调整自己的教学方法，从而使学生最大限度地掌握所学知识。
专家们精辟独到的分析又使我知道了教学中该注意什么，哪些细节应该抛弃。
就这么忙碌着，眼睛花了，肩膀痛了，可是我的心里是充实的，甜蜜的。
因为我分享着智慧，享受成长的喜悦。
迈步远程培训中，我感受到生活的热烈与绚烂，体悟出思想的幽美与精深，领略了文化的博大与多元。
商务英语入门教案.doc
Teaching Plan for Introduction To Business EnglishWeeks 1・2 Unit 1: Forms of Business OwnershipTeaching Periods: 4L Teaching Objectives1.To be able to correctly express in English these terminologies of this unit2.To know the basic concept of what is sole proprietorships3・ To understand the difference between sole proprietorships and partnerships4.To understand the difference between corporation and limited liability company5.To know general content of Mergers and Acquisitions6.To know the features of franchisingIL Teaching Focus and DifficultiesA. Teaching focus:1.To understand the difference between sole proprietorships and partnerships2.To understand the difference between corporation and limited liability company3.To be able to correctly express in English these terminologies of this unitB・ Teaching Difficulties:1 ・ To know the features of franchising2.To understand the difference between sole proprietorships and partnerships3.To understand the difference between corporation and limited liability companyIIL Teaching Contents and ProceduresChicken soup for the soul:Life is like a piano・ White keys represents joy. Black shows sadness. As you go through life, remember that the black keys make music too.Lead-in Question:How many Chinese and foreign companies can you name?Group discussion:What is your most admired company?What companies do you wish to work for?Sole ProprietorshipsAn organization that is owned and managed by one person is called a sole proprietorship・Features:1 .Provides the capital by one person.2.Operates the business aided by several employees・3.Owns all the assets of the business and the profit generated by it.4.Assumes complete responsibility.Advantage:1.You can be your own boss.2.The easiest form of business to start・3.Be flexible to the changing circumstances of the market・Disadvantage:l.It is difficult for the owner to raise capital.2.Business liabilities are the owner's liabilities.ck of stability.4.The owner's knowledge and experience is limited・PartnershipsA partnership is legal relationship between persons carrying on a profit-motivated business.A. General partnershipB. Limited partnershipFeatures of general partnership:• 1 .Two or more individuals own the business •• 2.Each partner contributes time, money, property, labor or skill.• 3.Partners share profits and losses according to a plan specified by agreement between them.• 4.Each partner can incur debt and sign contracts・• 5.All partners arc liable for business debts-Features of limited partnership:• 1 .Includes one or more general partners and one or more limited partners.• 2.The general partners arrange and run the business・• 3.The limited partners are investors only.• 4.Thc limited partner's liability is limited liability.• 5.The general partner^ liability is unlimited liability・Advantage:•l.More people, more skills and more resources.• 2.Share business losses and risks with partners.Disadvantage:•l.The division of profits can cause conflicts.• 2.There may be disagreement among partners・Joint Venture• A joint venture is the pooling 联合of resources and expertise by two or more businesses, typically from different areas or countries to achieve a particular goal.For example:• 1.Business expansion• 2.Development of new products• 3.Moving into new markets, particularly overseasAdvantage:1 .Access to new market.2.Increase capacity.3.Share risks with the partner4.A ccess to specialized staff and technology.Disadvantage:1.The partners do not share the common objectives-2.Unequal position in the business.3.Different cultures and management styles result in poor co-operation between the partners ・CorporationsThe corporation is a legal entity, allowed by legislation, which permits a group of people to create an organization, which can then focus on pursuing set objectives.Features of corporations:• 1. Owned by stockholders, but not necessarily managed by a stockholder.• 2.Liable for its own debts and taxes.Advantage:• 1 .Limited liability of owners.• 2.Skilled management team・• 3. Greater capital base.• 5. Stability.Disadvantage:1 .Multiple taxation.2.Difficulty and expense of starting・ernment involvement.4.personal interest・Mergers and AcquisitionsA Merger is the result of the combination of two companies to form a new company.A Acquisition is one company buying the property and obligations of another company. FranchisesA franchises is the right to use a business name and sell products or services, usually in a specific geographical territory.Features of franchises:• 1.Reduce risk and receive support.• 2.The preliminary work has been done・• 3.The customer base may be set and with good name recognition.• 4.Receive management assistance 管理辅助and training from the franchiser.IV< Assignments1 .Finish exercises of this chapter in the textbook.(written)2.Group work: Make a dialogue of greeting businessmen, (spoken)V. ReflectionsAt the end of this session, the students should be able to:Be able to correctly express in English these terminologies of this unitUnderstand the difference between sole proprietorships and partnerships as well as that between corporation and limited liability companyKnow the general content of Mergers and Acquisitions and the features of franchising Teaching Plan for Introduction To Business EnglishWeeks 3・5 Unit 2: Business Start-upTeaching Periods: 6L Teaching Objectives1・ To be able to correctly express in English these terminologies of this unit2.To know: What Does it Take to Be an Entrepreneur3.To understand: How to Evaluate the Chance for Success4.To understand: How to Get Started the Business5・ To know: How to Discover a Winning Idea6. To know : How to Organize a businessII. Teaching Focus and DifficultiesA・ Teaching focus:1.Help the students know: How to Discover a Winning Idea2.Help the students understand: How to Get Started the Business3.Help the students know : How to Organize a businessB. Teaching Difficulties:To understand: How to Get Started the BusinessIIL Teaching Contents and ProceduresChicken soup for the soul:Accept your life if you cant change it. Change your life if you can't accept it.Lead-in Question:Nowadays it is very popular for students to send flowers to teachers, friends, or classmates. You see this opportunity and want to open a flower shop on campus・Group discussion:Do you think it is right for you?How can you transform your dream into reality?What capital and personal skills do you need, but don't have?What other aspects should you consider?What Does It Take to Be an Entrepreneur?See Opportunity Where Others Do Not一See opportunity and build your dream intoreality, then realize Chinese Dream.Self-Motivated一Keep your focus;一Have your own motivation to go on and getthe work done;—Have the determination to get through thetough times・Willing to Make Sacrifices一Work long hours;一Cut leisure activities like getting on line,watching TV, dancing, etc.—Have less time to chat with friends・Know Where You Are Headed一You should have a strong set of business skillsand get a better idea of yourself.Arendt Afraid to Fail—Failure is mother of success. Business can fail.They fail all the time. You must be able to takesome risks.What Traits do You Find in Bill Gates?—Strongly believes in hard work;——Being ambitious, intelligent and competitive;一When in college, he and his close friend Allen started a new company;—Developed a small computer to measure trafficflow to found around $200,()00;一Dropped out from Harvard;—Worked very hard to achieve his vision 憧憬.How to Discover a Winning Business IdeaExamine Your Own Skill Set for Business Ideas—What have I done?一What can I do?一Will people be willing to pay for my productsor service?Keep up-to・date and Identify Business Opportunities—Read or watch news regularly to find possible business ideas.一Keeping up with current events will help you identify market trends, new fads 时尚，industry news.Evaluating Your Chance for SuccessMarket AssessmentDo some research to get to know more about your market. Find out the following in your research:一Who are your potential customers? Will their characteristics affect where you need to be?—How can you reach your customers?—How much will they pay for your product or service?一Who are your competitors?Financing AssessmentIf the startup costs are more than you have on hand and more than you will be able to earn right out of the gate:一one possible solution is to get a loan for your business from a bank.一A second solution, chosen by many small businesses, is to raise the money yourself, perhaps by selling some of your possessions.Getting StartedOne of the best ways to learn how to run a small business is to talk to others who have already done it.一They will tell you that location is critical・——They will caution you not to be undercapitalized・一They will warn you about the problems of finding and retaining good workers.—They will tell you to keep good records and hire a good accountant.—Learn small-business management by becoming anapprentice 学徒or working for a successful entrepreneur, at least for three years.Organizing Your BusinessChoosing a Form of OrganizationNaming Your BusinessLocating Your BusinessOpening Your Business at the right timeBuying or Leasing EquipmentGetting Licenses and PermitsMarketing Your Product or ServiceIV Assignments1 .Finish exercises of this chapter in the textbook・2.Writc a short composition on the issue: How to Discover a Winning Idea?V. ReflectionsAt the end of this session, the students should be able to:Be able to correctly express in English these terminologies of this unitUnderstand the question : What does it take to be an entrepreneurKnow: How to get started and organize a businessTeaching Plan for Introduction To Business EnglishWeeks 6・8 Unit 3: Corporate Ethics and Corporate CultureTeaching Periods: 6L Teaching Objectives1.To be able to correctly express in English these terminologies of this unit2.To know: What is corporate culture?3.To understand the influence of corporate culture on climate and management practice4.To know different corporate cultures5.To know the function of different corporate culturesII. Teaching Focus and DifficultiesA・ Teaching focus:1.To understand the influence of corporate culture on climate and management practice2.To know the function of different corporate culturesB. Teaching Difficulties:1.To understand the influence of corporate culture on climate and management practiceIIL Teaching Contents and ProceduresChicken soup for the soul:In some way, to where is not important, the important thing is that you can see what kind of scenery as well as your mood on the way.Lead-in Question:In advertising, having an unclear or misleading price might help promote a product, but is it ethical?Group discussion:Societies support business and supply it with consumers, but is the business supposed to give anything back to society like protecting our environment?The following listed are some factors related to corporate culture・ Suppose you are looking for a job, discuss with your partner to find which factor of the following affects you most and why.一The hours you work per day and per week——The work environment一The dress code—The training and skills development you receive—The amount of time outside the office you are expected to spend with co-workers一Interaction with other employeesCorporate EthicsEthics are p「inciples of behavior that distinguish between right and wrong. People working in business frequently face ethical questions.Corporate Ethics is the evaluation of business activities and behaviors as right or wrong.Ethical standards in business arc based on commonly accepted principles of behavior established by the expectations of society, the firm, the industry, and an individiiafs personal values. Corporate Social ResponsibilityCorporate social responsibility is the awareness that business activities have an impact on society, and the consideration of that impact by firms in decision-making.Reasons that companies take social responsibilities:一Firstly, they have a moral duty to help;—Secondly, they are part of the society's problems;—Thirdly, companies expect that they will continues operating in society in the future;一Fourthly, companies bring about social ills in many ways and so they must act to correct them where possible;一Finally, social responsibility improves the image of a company.Ways in which a business can give back to society:—Give fair wages and never be seen to be exploiting workers;一Set fair prices for the goods and services provided;一Aim at quality production & customer satisfaction;一Set up social welfare facilities;—Participate in social activities;—Share ideas and intelligence・Questions for Discussion一What does corporate ethics mean?一What are some ethical concerns that arise in the business world?—What is corporate social responsibility? Why is it important for businesses to act in a socially responsible manner?What Is Corporate Culture?Corporate culture is described as the personality of an organization, or simply as “how things are done around here M・It guides how employees think, act and feel, including such elements as core values and beliefs, corporate ethics, and rules of bchavio匸Corporate culture is the DNA of the company.Three key functions of corporate culture:—Provide a sense of identity for members;一Generate commitment to the organization^ mission;一Clarify and reinforce standards of bchavio匚Different Corporate CulturesAt the root of any organization's culture there is a set of core characteristics collectively valued by members of an organization・These characteristics illustrate the essential ways in which the cultures of organizations differ from one anothcr.Questions for Discussion—What is the corporate culture of UPS?—What are people working at MCI encouraged to do?一In DuPont Chemical Company, what are employees expected to do? And how about employees in Nokia Corporation?Creation of Corporate CultureCompany Founders:—The founders often possess dynamic personalities, strong values, and a clear vision of how the organization should operate・一Their values usually become the accepted ones in the company.Experience with the General Business and Industry Environment—Some corporate cultures are shaped by their interaction with the external environment.—Walmart^s unique market niche is its moderate quality but attractive prices・Contact with Others一Shape of an organization based on how it develops out of contact between groups and individuals within it.— Corporate culture reflects the fact that people assign similar meanings to various events and actions and they come to perceive the key aspects related to the organization^ work in a similar manne匚IV< Assignments1 .Finish exercises of this chapter in the textbook・2.Questions to consider by yourself:—What are the three major factors contributing to the emergence of organizational culture?一Try to illustrate how an organizational culture is created by its founder or foundersV. ReflectionsAt the end of this session, the students should be able to:Be able to correctly express in English these terminologies of this unitUnderstand the question: What is corporate culture?Know the influence of corporate culture on climate and management practice and the function of different corporate cultures.Teaching Plan for Introduction To Business EnglishWeeks 9・11 Unit 4: ManagementTeachin父Periods: 6L Teaching Objectives1 .What Is Management?anizational Structure3.Management Levels4.Managerial Roles5.Management SkillsII. Teaching Focus and DifficultiesA.Teaching focus:1.To understand what management is and its influence on business2.To know something about management skillsB.Teaching Difficulties:1・ To understand what management is and its influence on business1IL Teaching Contents and ProceduresChicken soup for the soul:Along the long way of changing, you may occasionally slip and fall. You have to learn to face failures, for the road to success is full of ups and downs・Lead-in Question:An effective executive is indispensable to the growth of corporation.Can you name some famous entrepreneurs?Group discussion:What kind of leader do you prefer? Why?What is management?Management can be defined as the application of planning, organizing, directing, and controlling functions in the most efficient manner possible to accomplish meaningful organizational objectives・Planning—Planning means defining goals for organizational performance and deciding on the tasks and use of resources needed to attain them.一Planning is a task that each manager must do every day. It is a continuous process.一Planning is basically men tai. It requires thinking things through logically.Planning answers several fundamental questions for managers:—What is the situation now?一What is the state of the economy and other environments?一What opportunities exist for meeting people's needs?一What products and customers are most profitable?—Why do people buy （or not buy） our products?一Who arc our major competitors?—What threats are they to our business?The SWOT analysis is an extremely useful tool for understanding and decision-making for all sorts of situations in business and organizations・一SWOT stands for strengths, weaknesses, opportunities and threats.Strategic （long-range） planning （战略规划/长期规划）It determines the major goals of the organization as well as the policies, procedures, and strategies for obtaining and using resources to achieve those goals.Tactical （short-range） planning （战术规划/短期规划）It is the process of developing detailed, short-term strategies about what is to be done, who is to do it, and how it is to be done.Operational planning （运营规划）It is the process of setting work standards and schedules necessary to implement the tactical objectives ・Contingency planning （应急计划）It is the process of preparing alternative courses of action that may be used if the primary plans don't achieve the organization's objectives-Organizing—Organizing involves the assignment of tasks, the grouping of tasks into departments, and the allocation of resources to departments・—Organizing makes optimum use of the resources required to enable the successfulcarrying-out of plans. （Implementation）Directing—Directing is the use of influence to motivate employees to achieve organizational goals・一Directing involves motivating entire departments and divisions 分部as well as those individuals working immediately with the manage匚Two directing styles:—Autocratic leadership （专制型领导）It means providing subordinates with detailed job instructions・一Democratic leadership （民主型领导）The manager consults with 协商subordinates about job activities, problems, and corrective actions.Controlling一Controlling involves verifying （核实）that actual performance matches the plan.一The core idea of controlling is to modify behavior and performance when deviations （背离）from plans are discovered.—Planning, organizing, directing are the initial steps for getting the job done.—Con trolling is con cer ned with making certain that plans are correctly implemented ・Five basic steps of the process of control:Set clear standards for time, quality, quantity, and so on.Monitor and record actual performance （results）.Compare results against plans and standards.Communicate results and deviations to the employees involved・Take corrective action when needed・Questions for Discussion—What is the difference between strategic, tactical, and contingency planning? What is your strategic plan and tactical plan?—Give a brief presentation on how you use the four functions to manage your college (or daily) life.Organizational StructureOrganizational structure is the formal framework by which job tasks are divided, grouped, and coordinated・Formalization is an important aspect of structure・It is the extent to which the units of the organization are explicitly defined and its policies, procedures, and goals arc clearly stated.It is the official organizational structure conceived and built by top management.Questions for Discussion—What is organizational structure? How can an organization structure itself efficiently?Management LevelsAs enterprises grow from an owner to a group to a corporation, a number of managerial levels of management 一top level, middle level and first level 一are usually portrayed as a man agerial hierarchy.The extent to which managers perform the functions of management — planning, organizing, directing, and controlling 一varies by level in the management hierarchy.Top・LeveI ManagersResponsibilities of Top-Level Managers:—setting organizational goals—defining strategies for achieving them一monitoring and interpreting the external environment一making decisions that affect the entire organization—looking to the long-temi futureMiddle-Level ManagersResponsibilities of Middle-Level Managers:一receiving the broad overall strategies, missions, and objectives from top-level managers 一translating them into specific action programs一implementing the broad organizational plans—encouraging teamwork—resolving conflictsFirst-Level Managers:Responsibilities of First-Level Managers:Directing and controlling the work of employees in order to achieve the team goals motivating employees to perform satisfactorily translating overall corporate goals into action plans.— This management level (supervisory level) is the link between managers and non-managers. Organizational objectives eventually meet the test of reality at this level.Questions for DiscussionDraw the chart of your university or college depicting job titles, lines of authority. Then answer the following questions:一What arc the levels of management depicted in the chart of your university or college?一What is the top executive called?一What are the middle level executives called?Management SkillsManagement skill is the ability to use knowledge, behaviors, and aptitudes to perform a task. Skills arc learned and developed with experience, training, and practice.Conceptual skill一Conceptual skill is the cognitive ability to see the organization as a whole and the relationship among its parts.一Conceptual skill involves: the manager^ thinking, information processing, and planning abilities knowing where one's department fits into the total organization and how the organization fits into the industry, the community, and the broader business and social environment Human relation skill—Human relation skill is the manager's ability to work with and through other people and to work effectively as a group membe匚一Human relation skill involves: the ability to motivate, facilitate, coordinate, lead, communicate, and resolve conflicts, allowing subordinates to express themselves without fear of ridicule and encourages participation.Technical Skill—Technical skill is the understanding of and proficiency in the performance of specific tasks.一Technical skill involves: mastery of the methods, techniques, and equipment involved in specific functions such as engineering, manufacturing, or finance specialized knowledge, analytical ability, and the competent use of tools and techniques to solve problems in that specific discipline. IV< Assignments1 .Finish exercises of this chapter in the textbook・2.Questions to consider by yourself:—What are the first level executives called?—What is challenging about being a middle level executive? Try to locate such an executive and ask him or her this question.V. ReflectionsAt the end of this session, the students should be able to:Be able to correctly express in English these terminologies of this unitUnderstand the question: What is organizational structure? How can an organization structure itself efficiently?Know the influence of management on a business.Teaching Plan for Introduction To Business EnglishWeeks 12・14 Unit 5: Production and OperationsTeachin父Periods: 6L Teaching Objectives1.What Is Production and Operations?2.Plant Location3.Production Processes4.Materials Management, Purchasing and Inventory Control5.Controlling Production: SchedulingII. Teaching Focus and DifficultiesA.Teaching focus:1.To understand production processes2.To know importance of plant locationB.Teaching Difficulties:1・ To understand production processes2. To know importance of plant locationIIL Teaching Contents and ProceduresChicken soup for the soul:If youTe brave enough to say goodbye, life will reward you with a new hello.Lead-in Question:How do your parents or you make dumplings? Can you describe the whole process 一how to prepare, what ingredients are needed, how to make the fillings, and what the steps are that lead to the final products?Group discussion:How do the clothing factory, restaurant, and bakery respectively produce their products? Docs the university also produce its products? Why?What Is Production and Operations?Production—Production is the process of transforming inputs such as raw materials into outputs such as goods and services・一Production is not limited to the manufacture of goods; it applies to both the service and the manufacturing sectors of the economy.Manufacturing—Manufacturing means making goods by hand or with machinery as opposed to extracting things from the earth (mining, fishing); services are not manufactured・Operations一Operations are the functions needed to keep the company producing, literally any function or series of functions introduced to carry out a strategic plan.Production Process—Production process involves three phases: (1) input, (2) transformation, and (3) output. Questions for Discussion一In what way might the production process for manufacturing automobile be similar to that for making television sets?—Do all production processes have the same three phases of input, transformation, and output? Explain using examples.Plant LocationMost companies will choose a site based on such important factors as:Customer locationSource of raw materialsLabor supplyPower and waterCommunity environmentQuestions for Discussion—When would you expect a firm to set up its plant close to its customers?一Do all companies locate near their source of raw materials? Why or why not?一Of the five factors listed in this section, which is most important in choosing the plant location?Questions for Discussion—Can you explain the differences among the following concepts: manufacturing process, assembly process, analytic process, continuous process, and intermittent process? Give examples to illustrate the production processes.Material, Purchasing and Inventory ControlMaterials Management—Materials are inputs to production or manufacturing・一Materials requirements planning (MRP) is a computer-based system that uses sales forecasts to make sure that needed parts and materials are available at the right place and the right time. Purchasing—Purchasing is the function in the company that searches for quality material resources, locates the best suppliers, and negotiates the best price for quality goods and services.一The relationship between suppliers and manufacturers is much closer, with suppliers often locating their facilities near the manufacturer.Inventory Control—Inventory refers to a list of goods and materials held available in stock・一Manufacturing organizations usually divide their inventory into three parts:Materials and components scheduled for use in making a product;Materials and components that have begim their transformation to finished products;Finished products that are ready for sale to customers・Controlling Production: Scheduling一 A schedule is a representation of the time necessary to carry out a particular task.一 A job schedule shows the plan for a particular job. It is created through reviews which determine the method and time required・Questions for Discussion—What should you take into consideration when you prepare a production schedule?一Draw a PERT chart for making a breakfast of three-minute eggs, buttered toast, and coffee. Which process would be the critical path, the longest process?—Develop a PERT chart that depicts your plans for a college education. What events should be noted?Modern Production TechniquesFlexible Manufacturing Systems一Flexible manufacturing systems (FMS) are totally automated production centers that include robots, automatic materials handling equipment, and computer-controlled machine tools that can perform a variety of functions to produce different products.一 A successful example is the National Bicycle Industrial Co., a subsidiary of Japanese。
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商务英语系列讲座入门篇Hi，欢迎你到“商务英语”的“入门篇”中来，很多人都觉得“商务英语”非常“高深”，似乎是“高不可攀”，可是当我们研究了BEC商务英语以及其他商务课程后，发现原来商务英语涉及到的内容并不都是专业得让人“望而却步”，商务英语的学习依然涉及到如何得体的introductions(介绍)、greetings(问候)等等基本的会话，在这些基础上，你才能进一步地学习有关marketing（市场）,sales(销售)等商务方面的知识。
所以把一些比较基本的社交英语以及简单的商务知识放在“入门”篇里学习，比如如何得体的进行“自我介绍”，如何“接听电话”，“收发传真”，“描述产品”以及基本的商务信函写作等等内容。
相信在“入门篇”里的学习使你可以应付外企环境中最基本的工作内容！现在我们就开始“入门”吧，说“入门”自然还要从学会得体的“自我介绍”开始。
1. First Meetings 初次见面先预习一下本课中涉及的一些知识点吧：assistant 助理clerk 职员favorable impression 良好印象Personnel Manager 人事经理Managing Director（MD）总裁I'm new. 我是新来的。
to be working together. 我们将一起工作。
to look forward to doing sth. 盼望做某事初次见面用语：Nice to meet you.很高兴见到你。
告别时用语：It was very nice to have met you. 能见到你我真高兴Hope to see you again. 希望能再次见到你。
第一天到公司上班，You must be nervous.你的心情一定挺紧张。
怎么才能给上级和同事留下 a favorable impression（良好印象）呢？西装革履的你看起来很cool，但你还是没有十分的把握。
我们先来听听某家外企公司的新成员Peter King如何得体地处理他工作中的第一天。
Peter: Good Morning. May I introduce myself? My name's Peter King and I'm new here.Anna: Pleased to meet you. I'm Anna White, the assistant to the Personnel Manager. Welcome to our company.你看，初次见面好比跳华尔兹，非常简单，就是三步曲：问候——介绍——对方回答。
不过这首华尔兹在不同的场合，步伐也不相同。
正式场合中, 要用：Good morning/afternoon或How do you do，同时要shaking hands“握握手”来显示你的sincerity诚意。
当然不要忘了smile一下，因为微笑是消除隔阂、沟通心灵的最好方法。
而在informal非正式场合中，比如年轻人之间或平时的聚会中，我们就可以relax，放松一下，不单穿着随便，而且只需招手致意，问候语用简单的Hi, or Hello！就可以了。
另外，作为新人，应该主动与同事交往，所以要先作self introduction，除了May I introduce myself? My name's Peter King，你还可以说： Let me introduce myself. My name's Peter. 或者I'm Peter.作完了自我介绍，Peter希望Susan能把他介绍给经理或其他人，听听他是怎么说的：Peter: Could you introduce me to the Manager?Susan: Of course. Mr. King... Mr. White, let me introduce you to Mr. Peter King, the new clerk in your department.White: How do you do. I'm Alex White. We're going to be working together.Peter: How do you do. I've been looking forward to meeting you, Mr. White.原来他用了句型 Could you introduce me to sb.? 这显得很有礼貌。
另外你还可以这样说：1、I haven't met your Managing Director yet. (我还没有见到你们的总裁。
)2、I don't know anyone here. You'll have to introduce me.（这里的人我都不认识。
您得给我作介绍。
）如果情况相反，需要你把某人介绍给其他人，下面的句子可以帮你这个忙：1、Let me introduce you to our Managing Director.(请让我把您介绍给我们的总裁。
)；2、I'll introduce you to our Managing Director , this is Mr. Johnson, our MD.（我会把你介绍给我们的总裁。
这是约翰生先生，我们的总裁。
）最后，请问你知道在初次见面时哪句话是必不可少的吗？对了，是：Nice to meet you.（见到您很高兴。
）每当对方报上姓名时，你要记得说这句话。
为了加深对方的印象，你可以加上你对对方的赞扬：I've heard a lot about you. (久闻大名) 。
当然用 Glad to meet you. 或Pleased to meet you. 来替代Nice to meet you.也可以。
得体的介绍和问候会给对方留下美好印象，但是你不能虎头蛇尾呀，告别也要无可挑剔。
常用的告别语有：1、It was very nice to have met you.2、It was nice meeting you.3、Hope to see you again.嗯，第一课，everything is going well. 一切进行顺利。
你学会了如何作自我介绍和介绍别人以及初次见面如何问候。
但是你还要记住，要好好做练习呀！See you.[b][color=red][center]3. Finding the Topic 找到话题[/b][/color][/center][$nbsp][$nbsp][$nbsp][$nbsp][$nbsp][$nbsp]我们都知道，保持好的人际关系interpersonal relationship，是在商界中成功的关键。
而推进人际关系的最根本因素是成功的交流。
那么什么是成功的交流呢？首先，双方必须有可以交流的共同的话题。
下面我们就一起来看看如何Finding the topic找到话题，并在交流中怎样注意语言交际的技巧和中西方在交际语言上的差异。
第一步，先来熟悉一下本课涉及到的单词和句型吧！预习common interest 共同兴趣gardens 园林hobby 爱好set up 设立建立break the ice 打破僵局How do you find it? 您觉得……怎么样？What do you think of it? 您觉得……怎么样？Hello, how's everything going on? Quite good, right?Which sport do you like most...我一开始就说了这么一大堆话，你一定感到奇怪吧。
其实我是在练习社交的技巧呀。
如今communication交流在商业中可是一门了不起的学问，良好的交谈能使双方的距离迅速拉近，对你的business更有推波助澜的作用。
迅速展开交谈的秘诀就在于合适的话题，下面我们来先来听一段对话，看他们的谈话为什么不能进行下去。
A: How was your trip?B: Fine, thanks.A: How do you find Tokyo?B: Very interesting.A: Which hotel are you staying in?B: The Sheraton.上面的对话听起来是不是very boring非常乏味呢？这是因为答话的人对每个问题都只是作简单的回答，没有积极地推动谈话，所以是不成功的交流。
那么成功地展开谈话的关键在于哪里呢？简单地说就是：迅速找到the topics of common interest 双方都感兴趣的话题。
下面我就来介绍一个“傻瓜”交谈程序，来帮助您找到topics。
要进行交谈, 您首先要break the ice打破僵局，先提出可以让对方回答的问题。
不过这个开场问题是很有讲究的。
比如：和一位陌生人交谈，最好从谈天气开场，如： Hot weather, isn't it?而接待刚到的客户，则可以问： Is this your first trip to ___? 这是您第一次来某地吗？或者How was your trip? 旅途怎么样。
注意呀！按照中国人的习惯，对刚刚迎接到的客人要说You must be tired.（你辛苦了）。
在西方人听来这却是很不礼貌的。
因为客人会以为你认为他看起来很疲劳。
接下来是对方要立刻回答；Yes, it is.是的，是第一次。
或者Fine, thanks.旅途很愉快，谢谢！象这样简单明了的回答效果就很好。
得到了对方的回答，不能就此结束话题呀。
你还要抓紧机会，问一个相关的进一步问题；比如，刚才问了How was your trip?得到回答后，就可以接着问Business or pleasure?这样，对方就可以回答你的问题了，如果他再加上评论，说明对你的问题很感兴趣，你们也就离找到共同的话题不远了。
例如他回答Business 之后, 又说I'm afraid. My company is seting up an office here.你呢，下面也可以根据他所说的开办事处的问题，进一步讨论。
那么你们也就找到了共同话题了。
如果完成第一个问题之后，仍未发现共同话题时，就要按照同样的步骤进行，直到发现双方都感兴趣的话题。
只看上面罗列的程序，你还是觉得很抽象吧。
让我们再来听一段对话，进一步领会其中的奥妙。
A: Is this your first trip to Japan?B: Yes, but hopefully not my last.A: I'm pleased to hear that. Have you found time to see much?B: Well, I visited the gardens.A:Oh, are you interested in Gardens?B: Actually, yes, it's my hobby.A: Mine too...你看，双方按照前面讲到的步骤，通过共同的努力，找到了gardens园林这个共同的话题。