商务英语话题42个
商务英语口语考试话题
商务英语口语考试话题1. customers:Have you ever experienced a situation that the customer care was very good? What do you think makes good customer care?2. companies：Do you know any famous company related to your major? Please describe one of them briefly.6. retailing：Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping?7. products：What are the four ways in which advertising can work? If you are given an aerobic workout machine, what do you want to advertise it?8. people：What are the differences between men and women in the workplace? Whom do you think is easier to work with, men or women? Why?9. business environment：Many everyday brands used by people can have varying prices throughout the world. What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.12. competition：What are the three strategies which are very important for a company to become a market leader? If your company wants to launch a new product “Lucky Cola”, what do you want to do to make your product more competitive?Job interview:What would you like to do after you finish your studies? (Why?)●go abroad, look for a job, hunt for a job, study further, post graduateWhat are you doing now for the preparation of your future plan?●knowledge preparation: attend training course●psychological preparation: be mature●improve interpersonal skills。
商务英语口语考试话题
商务英语口语考试话题1. customers: Have you ever experienced a situation that the customer care was very good? What do you think makes good customer care? Yes. A A good good good customer customer customer care care care is is is to to to serve serve serve the the the people people people by by by heart heart heart and and and make make make every every every effort.Even effort.Even effort.Even when when when a a situation is not easily resolved, a caring and motivated person can usually find a way to help. So a good customer care isn't to say "sorry,I can't" with smiling. 2. companies ：Do Do you you you know know know any any any famous famous famous company company company related related related to to to your your your major? major? major? Please Please Please describe describe describe one one one of of of them them briefly. Intel ,AMD,Samsung,Taiwan Semiconductor Intel: Intel: Intel Intel Intel Corporation Corporation Corporation (NASDAQ: (NASDAQ: (NASDAQ: INTC) INTC) INTC) is is is an an an American American American multinational multinational multinational semiconductor semiconductor semiconductor chip chip maker corporation headquartered in Santa Clara, California, United States and the world's largest semiconductor chip maker, based on revenue.[4] It is the inventor of the x86 series of microprocessors, the processors found in most personal computers. 6. retailing ：Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes , I have. Advantages: Shopping on the internet is convenient ，and I don’t have to go out . I can compare a variety of things selling on line . Disadvantages:Consumer Disadvantages:Consumer protection protection protection is is is difficult difficult difficult to to to rengulate rengulate rengulate on on on the the the Internet,and Internet,and Internet,and the the the consumers consumers may may get get get cheated.And cheated.And cheated.And consumers consumers consumers can can can only only only see see see the the the goods, goods, goods, but but but they they they can can can’’t t touch touch touch or or smell the goods. 7. products ：What are the four ways in which advertising can work? If you are given an aerobic workout machine, what do you want to advertise it? Advertising can inform or persuade or remind or motivate;obviously the type of ad depend on the products. Aerobic workout machine: At first,Let people know that we are very formal and professional in the aerobic workout machine. Then the Internet can be our friend.Make a Website for the aerobic workout machine. Advertising on the Internet and TV . Make sure you're clear about who is the main consumer. 8. people What are the differences between men and women in the workplace? Whom do you think is easier to work with, men or women? Why? Men tend to be competitive ,while women method is collaborative. Men often think of the heart of the problems ,while women always look at various options. Men ’s body language include forceful gestures while women not. It is hard to say who is easier to work with.Generally speaking, women tend to be more emotional. Men are physically stronger than women. If I must make a choice,I think men is easier to work. with. So I can say and behave myself ,not worry about the jealousy. 9. business environment ：Many everyday brands used by people can have varying prices throughout the world. What do do you think you think are the possible factors which can influence price? Take a factor a s example, as example, and say why it can influence price. Possible factors:Some of the variations in price are due to differences in exchange rates,some are due to the differences in local raw materials and production or shopping costs and some are due to variation in taxes and the oil price. Oil Oil price:.For price:.For price:.For example,the example,the example,the cost cost cost of of of the the the increasing increasing increasing oil oil oil price price price is is is natural natural natural increase increase increase in in in transportation transportation fee.The increase cost of transportation can lead to higher price of every brands. 12. competition ：What are the three strategies which are very important for a company to become a market leader? If your company wants to launch a new product “Lucky Cola ”, what do you want to do to make your product more competitive? Cost :so reducing cost,producing more cheaply ,selling more cheaply Differetiation :that is making your pruducts appear very special in the market place Innovation Innovation :so :so :so finding finding finding new new new products products products and and and new new new ways ways ways to to to market market market products,which products,which products,which is is is particularly particularly important in the global market. Job interview: What would you like to do after you finish your studies? (Why?) l go abroad, look for a job, hunt for a job, study further, post graduate What are you doing now for the preparation of your future plan? l knowledge preparation: attend training course l psychological preparation: be mature l improve interpersonal skills 。
BEC商务英语高级口语考试话题汇总
BEC商务英语高级口语考试话题汇总bec口语话题11.Different Communication Styles不同的交流风格The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For e某ample, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial e某pressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an e某citing conversation among friends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.bec口语话题22.Different Attitudes Toward Conflict对待冲突的态度不同Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is notusually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems e某ist. In contrast, in many Eastern countries, open conflict is e某perienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written e某change might be the favored means to address the conflict.bec口语话题33.Different Approaches to Completing Tasks采用不同方法去完成任务From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration. A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans. Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task. This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less; it means they may pursue them differently.bec口语话题44.Different Decision-Making Styles不同的做决定的风格The roles individuals play in decision-making vary widely from culture to culture. For e某ample, in the U.S., decisions are frequently delegated -- that is, an official assigns responsibility for a particular matter to a subordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individuals' e某pectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.bec口语话题55.Different Attitudes Toward Disclosure对待披露/曝光的态度不同In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information. Keep this in mind when you are in a dialogue or when you are working with others. When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing. Questions that may seem natural to you -- What was the conflict about? What was your role in the conflict? What was the sequence of events? -- may seem intrusive to others. Thevariation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, e某periences, and goals of the people with whom you are working.。
商务英语情景口语100主题
商务英语情景口语100主题目录Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Commune zations商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managers Staff管理人员34 Laborial Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Boay of the Presenta陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Schedufing日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Emad电子邮件50 Computer Technology计算机技术51 Running an Intemet Business网上做生意52 Electronic Gadgets数码产品53 Webbased Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 FoUowing up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corpira te Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Pe~onnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Weffare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number? Is he in your rollerdesk?M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email yo u their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.F:Evething that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.M:Yeah,you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F:What about that one?M:This one?This one is so light and I can barely read it. How can that be?F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M:Yes,but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred or too light. They are unreadable.F:I guess the fax machine is out of paper too. Don't worry,I'll have someone look at it this afternoon,and in the meantime,I'll have your documents refaxed to our other fax machine.2 Telephone CallsDialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling? B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.B:No problem.A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:I'm sorry,I didn't quite catch that,could you please repeat the number?B:No problem, my office number is 635-8799,Tell her to ask for extension 31.A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:I'd like to speak to someone about reservations.A:I can help you with that.what date would you like to make a reservation for?B:We'll be arriving May 12th ,but I would like to make reservations for penthouse. A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .A:Could you please spell your last name for me?B:Sure.It's D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?B:That's 3235.A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.3. Making Telephone AppointmentsDialogue oneM:Hello,Bill Berton speaking. What can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of br adford and sons returning your call. I’m sorry you missed me when you called my office this morning. My sacretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins,thank you for returning my call. I’m glad to finally get hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday? F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes,we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F:That should be fine,shall we say about two o’clock?M:Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time,pls feel free to call me on my cell phone.F:Thanks Burdon,I’ll see you on Thursday. Dialogu e twoF:Hello M:Hello,is Doras available? F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F:Oh,I almost forgot. Thank you for calling to remind me. Actually,I do need to change the time of my appointment. I have a scheduling conflict,and I can’t make it that early.M:If I put you in that later slot,would that work out?F:It would have to be after lunch. Do you have anyth ing available about 2 o’clock? M:Sorry,Mam. The only opening we have after lunch is 1:15, but I might be able to work you in at 4:00. Would that be a better time?F:That’s all right.I think I should be able tomake it at 1:15. Can you put me down for that time slot?M:No problem,I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15F:Wonderful. Thanks very much.4. MemosDialogue 1A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?B:Didn't you hear about that, our meeting was postponed until Friday.A: What? the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They havn't any memo this whole week, I check my inbox every day.And I havn't seen anything.B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office?B: It should have got arround to every body, they also post a copy of the memo in the break room. Don't you ever look at meassages post on the bulletin board?A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B: Yes, sir;A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B: Yes, sir, Go ahead.A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.B: Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communciations.B: But sir, many employees use instance messaging to communcate with clients. A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.Five Busines CorrespondanceDialogue one.A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B:If you want to see something about my call last week, why didn't they sent it to me?A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.B:Can I see it first in seconds?A:Sure, here it is.B:Dear Mr.Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details. A:Did they ask you to sent the files beforehand?B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like... Hey! Was there anything else was send along with this letter?A: I don't think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call. Dialogue 2.A:Can you help me for a minute?B:Sure, what I can do for you?A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.A: Like "Regarding our new product line, we would like to anounce a special price discount"B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."B: Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them. B: OK, Thanks a lot for your help!6 Placing an OrderDialogue 1A: Our toner cartridges are already out of ink...Could you make an order for a new set?B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulkorders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796 A.A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you.007 Co-WorkersDialogue 1A: I'm realy fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B: You souldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5:00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they grossip?B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working enviroment, you should be able to ge along wiht most of the people you work with.A: I think you're right. But it does seems that there are always a few co-workers that are harder to work with than others.008 BossesDialogue 1A: How are things at the office lately?B: Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working enviroment! Have you tried to talk anyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B: If it wasn't for the money, I would quit in a heartbeat. But the probelm is, I can't support myself if I don't work.A: Yeah. But a boss like that? To deal with him everyday, you should get a raise! Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonalbe most of the time. There was only one time I didn't really agree with her.A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he souldn't have been drinking on duty. It's your boss' responsibilty to make sure employees are safe, and also doing their jobs.B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B: Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.009 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now. B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B: We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem?B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.010 CommutingDialogue 1A: Where's Bill? The ambassador[ æm'bæsədə ] is already here. The meeting is set to start at 9 am.B: He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the trafic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B: Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation.... Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6:30, no telling what time he actually gets up.B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B: It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B: It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning, I got totally squished by about a hundred busy commuters on the way to work.B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too...a good way to keep fit.B: Yes, not only a good way to keep in shape, but a good way to relieve stress as well. While you're stressed out by your commute, I'm releasing all the stress of the day with mine.011 The working lunchDialogue 1A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today?B: Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some things I need to share with you about that. But, gosh, I don't know.... Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break....A: I hate to make you work through your lunch break with how busy you are....B: It's okay.... I've already had several days in a row working through lunch....A: How about this.... We can make it a working lunch this afternoon, and I'll ordersome Chinese food for delivery. It'll be my treat.B: You don't have to do that....A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food? I'll cater to your taste.B: Actually I do like Chinese.... Let's make it a date for Chop Suey and the Martin account at about 12:30. Does that sound good?A: Great. I'll bring the food.Dialogue 2A: For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up?B: Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But to be on the safe side, I'll order a table for half-past twelve. Will that suit your schedule?A: I've arranged to meet them at the restaurant at twelve. Can you make the reservation a little earlier? If we start earlier, it will give us more time for a longer lunch.B: Are you planning on treating the investors to a full-course meal?A: Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort.B: That'll be pretty heavy for a mid-day meal, don't you think?A: As along as we stay away from anything alcoholic, we should be okay.B: With your prime rib and chicken choices, you'd better hope nobody's vegetarian. A: We can make some special arrangement if we need to. After all, it's the company who is footing the bill.012 International Business TravelDialogue 1A: I hear you're being sent to Madrid for the annual conference. Is that right?B: Yes, it would be my first trip overseas. Actually, it's going to be my first time leaving the country.A: Are you serious? You haven't even been anywhere on vacation?B: No, I have never vacationed anywhere exotic. But even if I don't get a chance to travel on my personal time, at least I can travel on company time!A: Well, being able to go to the conference sounds like such a great opportunity. Have you applied at the embassy for a visa yet?B: Yes, it wasn't too hard to get. All I had to do was fill out the paperwork and pay the application fee.A: You leave next Tuesday, right? What time is your flight?B: My flight departs at 7 am. I have everything except for my luggage ready.A: If your flight is leaving so early, I can take you to the airport and see you off. I'll still be able to make it into the office by 9.B: That would be great! Thanks a lot!Dialogue 2。
商务英语情景对话(30个主题全英文)
1 FaxesDialogue oneM Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning There are quite a few very time sensitive matters with this case Im afraid I cant wait any longerF Getting those Anderson briefs has been harder than you can imagine I have tried to contact their lawyer many times But every time I call his secretary says hes in a meeting or out of the office or away on business I am beginning to think he is trying to avoid me M Thats highly possible He knows if we miss our filing deadline we dont stand a chance to compete against them for the bid Try to get a hold of him again Give him a call and see if he can fax them first thingF What if I cant speak to him directlyM Ask his secretary to fax them Its the same thing Have them faxed over with a copy also faxed to Martins officeF How do I find Martins fax number Is he in your rollerdeskM No but you can also call their office and ask the secretary to give you their fax number Ill email you their office number later todayF Ok Ill get on it first thingM Be sure you do I need those briefs ASAPDialogue twoMDid you put this mornings faxes on my deskIm waiting for some urgent faxes from headquatersIm pretty sure they came in last night FEvething that came in the office fax machine last night is all on your deskbut I noticed that some of faxes came through pretty blurredmaybe you take a look at themif the copy is unreadbleIll call then and ask them to refaxMYeahyoure going to have to call them and get them to be refax These copies are so dark I cant make out any of the words FWhat about that oneMThis oneThis one is so light and I can barely read it How can that beFYou know I think the fax machine is out of toner I can change the toner cartridge That should solve the problemMYesbut this one will have to be refaxed as well And look theres about 3 pages missing It looks like the fax machine ate half of my important faxesand ones that made it through are so blurred or too light They are unreadableFI guess the fax machine is out of paper too Dont worryIll have someone look at it this afternoonand in the meantimeIll have your documents refaxed to our other fax machine2 Telephone CallsDialogue 1AHellothank you for calling Bradford and Sons This is Tracy speakingHow may I help youBHelloI would like to speak to your director of human resourcesMsJenkinsPleaseAJust a momentIll check to see if she is at her deskMay I tell her who is callingBThis is Bill Burton from Milford InsuranceIm calling in regards to our meeting next TuesdayAThank youMrBurtonCan you please hold for a momentIll check to see if she is availableBNo problemAIm sorryMsJenkins is away from her deskShe has already left for lunchWould you like to leave a message for herBYesplease have her return my call when she returns to the officeIts best if she can get in touch with me before 3 pm todayshe can reach me at my office number635-8799AIm sorryI didnt quite catch thatcould you please repeat the numberBNo problemmy office number is 635-8799Tell her to ask forextension 31AIm sorryMrBurtonjust to confirmyour name is spelled B-U-R-T-O-Nis that correctBYesand I represent Milford InsuranceAI wil make sure MsJenkins receives your message and returns your call before 3pm this afernoonBThank you very muchDialogue2AHelloPasadena Innthis is Sandyhow may i direct your callBId like to speak to someone about reservationsAI can help you with thatwhat date would you like to make a reservation forBWell be arriving May 12th but I would like to make reservations for penthouseAOhIm sorry sirI only handle bookings for our standard roomsThe person you need to speak with is Tony Parkerhe makes all the arrangements for our executive accountsUnfortunatelyhes not here right nowCan I take your name and number and have him get back to you BWhen do you expect him back inAHell be out all afternoonhe might not be able to return your call until tomorrowWill that be alrightBYesI supposeMy name is Sam DarcyHe can contact me at 660-843-3235ACould you please spell your last name for meBSureIts D-A-R-C-YAOkayMr Darcyand your phone number is 660-843-3233BThats 3235ASorry3235GreatIll have Tony call you first thing tomorrow morning3 Making Telephone AppointmentsDialogue oneMHelloBill Berton speaking What can I do for youFHelloMr Bertonthis is Jenny Jenkins of bradford and sons returning your call Im sorry you missed me when you called my office this morning My sacretary said you called concerning our meeting next TuesdayMYes Ms Jenkinsthank you for returning my call Im glad to finally get hold of youI want to let you know I will not be able to make our meeting next Tuesday I would be out of town that day Is there any possibility we can move the meeting to MondayFI am sorry Im afraid I am completely booked on Monday Would it be Possible to postpone until you returnMOhdear I was counting on taking care of our meeting before I leave But I suppose I can shut off a few things Yeswe can arrangesomething I will be back Thursday morning What about Thursday afternoon Would that work for youFThat should be fineshall we say about two oclockMPerfect I look forward to seeing you at two oclock next Thursday afternoon If you need to change the timepls feel free to call me on my cell phoneFThanks BurdonIll see you on ThursdayDialogue twoFHelloMHellois Doras availableFThis is Doraswho is calling pleaseMHiDorasthis is Mike calling from parkers dentistry Im calling to confirm your appointment for tomorrow morning at 9am with Doctor ParkerFOhI almost forgot Thank you for calling to remind me ActuallyI do need to change the time of my appointmentI have a scheduling conflictand I cant make it that earlyMIf I put you in that later slotwould that work outFIt would have to be after lunch Do you have anything available about 2 oclockMSorryMam The only opening we have after lunch is 115 but I might be able to work you in at 400 Would that be a better timeFThats all rightI think I should be able tomake it at 115 Can you put me down for that time slotMNo problemI have your appointment changed from tomorrow morning to tomorrow afternoon at 115FWonderful Thanks very much4 FourMemosDialogue 1AI have been waiting here in the conference room for ten minutes already what time is the meeting start where is anyone anyway BDidnt you hear about that our meeting was postponed until FridayA What the meeting was postponed No one told me anything about itB Did you get the memoA What memo They havnt any memo this whole week I check my inbox every dayAnd I havnt seen anythingB The memo went out 3 days ago It should have made to your inbox but maybe lost in all collectors on your deskA You know how things get pilot about my desk when Im busy I know sometimes I do many please thingsbut I always read all the memos go arround they go directly to my inbox Are you sure were send to whole officeB It should have got arround to every body they also post a copy of the memo in the break room Dont you ever look at meassages post onthe bulletin boardA Im usually too busy to take a bunch of cofee break by the watercooler Anyway Im sure the memo never get to my inbox Ill have to talk our secretary about itB Thats right You will never know what your missing out of it if you dont read the memosDialogue 2A Ms Dorsen I need to take a dictation for meB Yes sirA They should go out intra office memorandum to all employee by this afternoon are you readyB Yes sir Go aheadA Attention all staffeffective immediately all office communication are restricted to email correspondance as official memos the use of instance message porgram by employee during work hour are strictly prohibitedB Sir Does this apply to intra office communication only or relate also restrict external communicationsA It should apply to all communications Not only in this office between employees but also any outside communciationsB But sir many employees use instance messaging to communcate with clientsA This were just have to change the communication methods I dont want any one use instance messaging in this office it waste too much time Now please continue the memos Where were weB This apply to internal and external communicationsA Yes any employee who persist using instance messaging will first recieve a warning and placed on prohibition and the second sense the employment will be termination Any question regarding this new policy maybe dirctly to the department of hisB Is that allA Yes please give this memo type out and distribute to all employees before 400 PM5 Busines CorrespondanceDialogue oneADid you see the letter I got from Bradform films They sent the responds to your phone call last weekBIf you want to see something about my call last week why didnt they sent it to meAI guess it must have contact information so they sent it addressed in care of your department head anyhowthey wrote to confirm in reading what you discussed about milton contractBCan I see it first in secondsASure here it isBDear MrClock bother to your telephone call last Friday Im reading to confirm our meeting on July 21stas we discussed our meeting is to review the contract detailsADid they ask you to sent the files beforehandBLets see Well be grateful for the complete to send related materials to our office prior to our meeting It looks like Hey Was there anything else was send along with this letterA I dont think so why do you askB The letter writes please find the enclosed copy of our agenda for your review I dont see anything else in the envelopeA Maybe they forgot to attach it to the letter You should give them another callDialogue 2ACan you help me for a minuteBSure what I can do for youAIm try to write a letter to one of our clients But I just dont know exactly what to say I dont even know how to get started I know I should write dear Mr Mrs or Ms but the problem is I dont know the name of contact personBYou can just put Dear Sir or Madam officialese not personal you can write to whom may corcernedAOK So I first thanks them for their business I can say somethinglike "we are very grateful for your continue support" How is thatB Good But also write off the bed you want to tell them the reason of your writting give them more referenceA Like "Regarding our new product line we would like to anounce a special price discount"B Right do you need them to respondA Yes the letter would have a survey inside and they should complete it and return to our office How shoud I write thatB You can tell them" Please finding the enclosed customer service survey else also you can say"Attach a customer survey" If you need resource it right away you can tell them the urgent by saying " Please return the survey without dely as soon as possible Maye it more polite with this as early as convenience"B Great and what do you think I should close it withA Since you dont know them that well personally probably the best way is would be your or your sincerely you can also say Best Regards But I dont think it would be proprety because you dont have the name And obviously should have themB OK Thanks a lot for your help6 Placing an OrderDialogue 1A Our toner cartridges are already out of inkCould you make anorder for a new setB We will need new cartridges for all of the office printers That will be a large order probably about two or three cases The office supply store we usually go through might not have that many in stockA You can double check with the housekeeping department but I am pretty sure all of the machines will need new cartridges Last time when we made our order to the supplier the quantity was also especially high They are used to receiving such bulk orders from us As long as we give them a heads up a couple days in advance they can usually fill the orderB OK I will make a few calls and run our order by housekeeping first to make sure Is there anything else we need to order while I am at itA I think the only thing is toner Try to see if they can deliver it before the end of business day tomorrow We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis Anyhow see what you can do to expedite the order this timeB OK will doDialogue 2A May I help youB Yes I would like to place an order for toner cartridges We havea standing agreement with you company so we will need the same amount as last timeA Let me key in your information into my computer I will pull up our records for you Do you have an order number What name is the order listed underB It should be under Leslie Smith The number is 184796 AA Yes Mr Smith I have an order for three cases of cartridges it that what you would like to refillB YesA Is there the correct billing addressB No pls post the bill to 124 Hildrod Lane Milton County 98830A I will send you an invoice in the next few days Your order should be delivered before the end of the day on MondayB Thank you7 Co-WorkersDialogue 1A Im realy fed up with Harry Hes the biggest airhead Ive ever met He always makes careless mistakes and hes a pain to work withB You souldnt be so negative Youll always have some co-workers that are harder to work with than others But if you are negative and start name-calling in the office it will make a bad working enviroment for everybodyA You only say that because you dont have to work with him The people in your department seem to capable and nice to be around Take Mary for example Shes smart and enthusiastic Ive never anyone as cheery as she isB Everybody has their strengths and weaknesses Even Larry He might be a pain to be around but hes also very good at staying in budget on projects Mary on the other hand spends our project money like theres no tomorrow Also shes never willing to stay a little later at the office She always leave at 500 pm sharpA Isnt there anyone in the office that is a perfect co-worker What about Bob Everybody loves Bob Even though hes fresh out the college and still a bit green he is a great co-workerB You are right Hes a hard worker easy to get along with honest and he never steals the credit on projects The only thing hes lacking in is experienceA Maybe thats why hes so niceDialogue 2A Do you get along with your co-workersB I get along pretty well with most of them It seems there are always a few rotten apples in the bunch though Like Margaret I dont know why management hasnt fired her yet Shes a terrible gossipA Do you think management should fire someone just because theygrossipB Its not only that she gossip but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers Shes not trustworthy and in my opinion I think shes nutsA So how do you develop good relationships in the officeB I think one of the important things is just to be considerate of your co-workers feelings and needs If you are aware of other people and do your part to make a good working enviroment you should be able to ge along wiht most of the people you work withA I think youre right But it does seems that there are always a few co-workers that are harder to work with than others8 BossesDialogue 1A How are things at the office latelyB Just awful Two weeks ago we got a new boss and I cant stand him He is really unreasonable about our workload Since he came Ive been so busy I havent had time to breatheA That bad huh What about his personality Its a nice guy at leastB I should be so lucky He not only give us too much work but he is also just plain mean about it He constantly yells at us or criticizes us He is always degrading the employeesA What a terrible working enviroment Have you tried to talk anyone about it Maybe the boss of your bossB I was going to but my boss guessed what I was thinking He gave me so much work to do this afternoon that I didnt get around to meeting with the supervisor of our departmentA It must be terrible Why dont you just quitB If it wasnt for the money I would quit in a heartbeat But the probelm is I cant support myself if I dont workA Yeah But a boss like that To deal with him everyday you should get a raiseDialogue 2A Do you get along with your bossB Actually I do She is really understanding and reasonalbe most of the time There was only one time I didnt really agree with herA When was thatB Once she fired one of my co-workers for drinking on the job I felt bad for him because it is so hard to find a job these days and he has a family to supportA Well he souldnt have been drinking on duty Its your boss responsibilty to make sure employees are safe and also doing their jobsB You are right She was being a good boss when she fired him ButI just felt sorry for him thats allA Did this incident with your co-worker affect your relationship with your bossB Not really All of us at the office respect our boss a lotA You are lucky you can get along so well with your boss It makes a big difference in how much you enjoy your jobB No kidding If you dont like your boss or co-workers they can make your life miserable9 BrainstormingDialogue 1A Have you thought up any good ideas for our business proposalB I havent come up with anything good yet Somehow my brain isnt functioning todayA Maybe you should take a break youve been sitting at your computer for three hours trying to put something together No wonder your mind isnt very sharp nowB I came up with a few different thoughts on the proposal but now Ive completely run out of ideasA Maybe we can shelve the proposal for a while while you brainstormB We could do that but I hate to put everything on holdA Youre right its no good to have things up in the air for toolongDialogue 2A Weve got to come up with a way to solve this problem No one is getting all their work done during the work day We need to do some brainstorming to come up with a time-management solution for our officeB Well what do you suggest Its not that we are all wasting a lot of time Fact is were understaffed People just have too much to doA So you think we should hire some new people That is one possible solution What else could be the problemB Maybe we do have some problems with time-management If people were always on time to work they might get more done in the morning before lunchA Thats true Also maybe we could shorten the lunch break from one hour to forty five minutes That would add a little time to everyones dayB Fifteen minutes would be good but I wonder if it would make a big impact on the employees output I still think its a problem with too much workloadA We ended up right where we started Maybe it is time to look for some temp workers to help with a few projects That would lighten everyones load10 CommutingDialogue 1A Wheres Bill The ambassador[ 鎚b鎠 d ] is already here The meeting is set to start at 9 amB Hes late again Traffic is probably holding him up You know he commutes from the suburbs Its not easy commuting every day We should cut him some slackA Even though the trafic is bumper-to-bumper out there I dont think its heavy traffic that makes Bill late He takes the train rememberB Oh thats right Well the train shouldnt be late That means there is only one explanation Bill must have oversleptA Well to be fare since hes coming all the way from Lancaster hes got to get up much earlier than the rest of us He must get start on his commute about 630 no telling what time he actually gets upB Thats right because hes got to get to the train station from his house then take the blue line into the city then switch trains to the red line In all the trips got to take more than 2 hoursA Why doesnt he just drive to workB Its too difficult to park your car in the city Also the traffic coming in from the suburbs is a nightmareDialogue 2A I cant wait until my car is repaired The commuting with public transportation is killing meB It cant be that badA But it is Take this morning for example The subway was so packed this morning I got totally squished by about a hundred busy commuters on the way to workB At least the subway is better than the bus Its faster for one thing And usually less crowded But the drawback is that the subway is more expensive than the bus It adds up over time if you take it every dayA Thats true The bus is even worse Just thinking about taking the bus every day makes me tired Hey how do you get to work every dayB I ride my bike I dont live too far away so its pretty convenient its only about a ten minute bike ride from my house to the officeA Ill bet its good exercise tooa good way to keep fitB Yes not only a good way to keep in shape but a good way to relieve stress as well While youre stressed out by your commute Im releasing all the stress of the day with mine11 The working lunchDialogue 1A Excuse me Don I hate to bother you but I need your help onsomething Do you have time to brief me on the Martin account todayB Oh thats right You are supposed to deliver a brief on that account tomorrow I know there are some things I need to share with you about that But gosh I dont know Things are really busy for me today the only time I can manage to squeeze out might be over lunch breakA I hate to make you work through your lunch break with how busy you areB Its okay Ive already had several days in a row working through lunchA How about this We can make it a working lunch this afternoon and Ill order some Chinese food for delivery Itll be my treatB You dont have to do thatA I insist I really appreciate you taking time to work with me in What is your favorite fast food Ill cater to your tasteB Actually I do like Chinese Lets make it a date for Chop Suey and the Martin account at about 1230 Does that sound goodA Great Ill bring the foodDialogue 2A For our lunch meeting with the investors do we have to make a reservation at the restaurant or do we just show upB Usually for lunch we dont have to reserve a table they shouldallow walk-ins But to be on the safe side Ill order a table for half-past twelve Will that suit your scheduleA Ive arranged to meet them at the restaurant at twelve Can you make the reservation a little earlier If we start earlier it will give us more time for a longer lunchB Are you planning on treating the investors to a full-course mealA Yes well start with appetizers follow with a soup and salad course then main dishes of prime rib or cordon bleu chicken and finish up with a delicious rich dessert of some sortB Thatll be pretty heavy for a mid-day meal dont you thinkA As along as we stay away from anything alcoholic we should be okayB With your prime rib and chicken choices youd better hope nobodys vegetarianA We can make some special arrangement if we need to After all its the company who is footing the bill12 International Business TravelDialogue 1A I hear youre being sent to Madrid for the annual conference Is that rightB Yes it would be my first trip overseas Actually its going to bemy first time leaving the countryA Are you serious You havent even been anywhere on vacationB No I have never vacationed anywhere exotic But even if I dont get a chance to travel on my personal time at least I can travel on company timeA Well being able to go to the conference sounds like such a great opportunity Have you applied at the embassy for a visa yetB Yes it wasnt too hard to get All I had to do was fill out the paperwork and pay the application feeA You leave next Tuesday right What time is your flightB My flight departs at 7 am I have everything except for my luggage readyA If your flight is leaving so early I can take you to the airport and see you off Ill still be able to make it into the office by 9B That would be great Thanks a lotDialogue 2A How were things in the Tokyo branch when you were thereB Good They have expanded and are doing better than they were last quarter Its nice to see some improvement for a changeA Do you see the trend continuing over the next few monthsB Yes especially with so many of our executives going back andforth from here to Japan The only problem is they may have trouble when they go to open up business hereA Why would you say thatB They arent too familiar with doing business outside of Japan There are a lot of cultural differences to account forA Ill say Sometimes they just do things really differently But one thing I can say they are really hospitableB Have you ever been to JapanA Sure I just got back yesterday Im still suffering from jet lag13 Dressing for BusinessDialogue1Did you see the way that Brian came to work yesterday Ever since he came back from that conference in Silicon Valley hes been coming to work dressed in jeans and sweatshirts Its like hes decided to make himself at home in his office I dont know how long itll take before the management talks to him about itHe was really influenced by the way they do things on the west coast I guess the working atmosphere is a lot more relaxed and casual in California It comes from the information technology industry there isnt such a large division between home and office so people want to work in the clothes they feel more relaxed in Maybe so but it seems kind of strange which the rest of us inwhite shirts dark suites and tiesIts not as bad as thatWe are allowed to wear more casual jackets and trousers Besides didnt you hear what Brian found on his desk this morningWhats thatManagement decided to give him four brand new white shirts Thats their way of telling him that his new style of dressing down is not quite acceptableDialogue2Even if our company didnt have a dress code I still think people would wear formal clothing to workI wouldnt be so sure People want to wear what they feel most cofortalbe inMaybe thats ture for some positions but I think the marketing and sales staff would definitely not agree They dress for success You cant go out on a sales cal if you are dressed in jeans Its just not respectful to you clientI think what you wear is so overrated I would rather have a down-to-earth honest and solid sales person than a painted patent leaather designer suite salesmanIts not as simple as that People judge you by your appearance whether you like it or not So dressing professional is beingprefessional The image that you portray to others is so important in business Its your imag and how others perecive you that makes the difference between landing or lossing a saleMaybe youre right but Ill take my sneakers and jeans any day14 Hotel SituationsDialogue 1FHellowelcome to prise star hotelhow may I do for youMHiyesI have a reservationMy secretary called and booked a room a couple of weeks agothe reservation should be for a double bednone smoking roomFAnd what name of reservation made underMIt should be under Steve JhonsonFMmmlet me seeit seems there is no Jhonson listed a room for tonightis there any other name that you reservation list under MNohere is the confirmation numberwould that helpIt is 898007I had the room booked with visa cold cardFAhyeshere it isyou have a standard double roomnon smoking on the 3rd floorI just need to see some anditification and the credit card you booked the room with if you dont mindMSurehere it iswould it be posible to check out and pay the bill in the morningalsowhat time is brack servedFThere is a continent for breakfast from 600am to 1000amis in。
商务英语口语主题
商务英语口语主题商务英语是指在商务交流和商务运作中所使用的英语。
它涉及到商务沟通、商务谈判、商务会议、商务信函、商务展示等多个方面。
在商务英语口语中，有很多常见的主题。
下面是商务英语口语主题的相关参考内容：1. 自我介绍- Good morning/afternoon everyone. My name is [Your Name]. I am the [Your Position] at [Your Company]. I have been working in this field for [Number of Years]. I am responsible for [Brief Description of Job Responsibilities]. I am looking forward to working with you all.- Hello everyone. My name is [Your Name] and I am from [Your Country]. I have recently joined [Your Company] as a [Your Position]. I have a background in [Your Field] and I am excited to be part of this team. I am here to support and collaborate with all of you.2. 商务电话交流- Good morning/afternoon, this is [Your Name] from [Your Company]. I am calling regarding [Reason for the call]. I would like to speak with [Name of the person you wish to speak with]. Could you please connect me to him/her?- Hello, this is [Your Name] speaking. I am calling to discuss the [Specific issue]. Is this a good time to talk, or should we schedule a call for later?3. 商务会议- Good morning/afternoon everyone. Let's get started. First, Iwould like to briefly go over the agenda for today's meeting. We will be discussing [Topic 1], [Topic 2], and [Topic 3]. I encourage everyone to actively participate and share their ideas.- Thank you all for attending today's meeting. I would like to start by giving a brief update on [Project/Task]. Then, I will open the floor to any questions or concerns you may have.4. 商务谈判- We are looking for a win-win situation in this negotiation. Both parties should benefit from the final agreement. Let's explore options and find a solution that meets our mutual needs.- It seems like we have reached an impasse. Is there any room for compromise? Let's brainstorm together and find a middle ground that satisfies both parties.5. 商务信函- Dear [Recipient's Name], I am writing to inquire about [Specific Information]. Could you please provide me with the details? Thank you in advance for your assistance.- Dear [Recipient's Name], I am writing to follow up on our previous discussion regarding [Project/Task]. I would like to request an update on the progress. Please let me know if there is anything I can do to support the team.6. 商务展示- Good morning/afternoon everyone. Thank you for joining me today. I will be presenting on [Topic]. First, I will provide a brief overview of the subject, followed by the key findings. If you have any questions, feel free to interrupt me at any time.- As you can see from the slide, the data shows a significantincrease in sales. This can be attributed to our new marketing strategy. Moving forward, we plan to further capitalize on this success and expand our market share.以上是商务英语口语主题的相关参考内容。
商务英语情景对话100主题-真正完整版
Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 (6)2\Telephone Calls电话 (7)3. Making Telephone Appointments电话预约 (8)4 Memos备忘录 (9)5/Business Correspondence (10)6 Placing an Order下订单 (11)7 Co-Workers (12)8 Bosses (13)9 Brainstorming (14)10 Commuting (15)011 The working lunch (16)12 International Business Travel (16)13 Dressing for Business (17)14 Hotel Situations旅馆情景 (18)015 Negotiating the Subway (19)Client Reception接待客户 (20)16/Receiving clients (20)017 Entertaining Clients (21)18 Accommodating Foreign Clients接待国外客户 (22)019 Factory Tours (23)020 Personal Introductions (24)021 Small talk (25)022 Delivering Bad News (26)023 Polite Questions (26)024 Farewells (27)25 Clarifying the stakes (28)No. 26 making concession (29)27 Discussing the Bottom Line讨论底线 (30)28/Accepting and Confirming (31)29/ Hard bargainers VS. Soft bargainers (32)30 CEO (32)31 Stockholders股东 (33)32 Board of Directors董事会 (34)33 Managerial Staff管理人员 (35)34 Laborial Staff普通员工 (36)Meetings and Interviews会议和面谈 (37)35 Executing Meetings开会 (37)36 Performance Reviews业绩评估 (38)37 Agendas会议议程 (39)38 Making Requests提出要求 (40)Presentations业务陈述 (41)39 Preparations and Developing Your Topic (41)40 Introductions and Beginnings介绍和开头 (42)41 Making Transitions in the Boay of the Presenta陈述中的过渡 (43)42 Conclusions结论 (43)43 Q&A (Question and Answer Period)提问阶段 (44)Data数据处理 (45)44 Trends趋势 (45)45 Systems制度 (46)46 Scheduling日程安排 (47)47 SWOT analysis态势分析 (48)48 Statistical Reports数据统计报告 (49)Technology技术 (49)49 Email电子邮件 (50)50 Computer Technology计算机技术 (51)51 Running an Intemet Business网上做生意 (51)52Electronic Gadgets数码产品 (52)53 Web based Marketing网上营销 (52)Financial Topics财务话题 (53)54 Costing成本 (53)55 Budgets预算 (54)56 Auditing审计 (55)57 The Economy经济 (56)58 Fundraising集资 (57)Legal Topics法律话题 (58)59 Confidentiality机密 (58)60 Lawyers律师 (58)61 Contracts合同 (59)62 Copyright版权 (61)66----Target Audience目标消费者 (65)74 FoUowing up on Leads线索追踪 (72)76---- Sourcing得到供货 (74)91 Women in the Worforce (87)92-----Discrimination 歧视 (88)93----Welfare福利 (89)94---Labor Unions工会 (90)96---Management Training管理人员培训 (91)97------Seminars/Workshops 研讨会 (92)98-------Company retreats (93)100/MBA (94)1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our fi ling deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M:Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office.F:How do I find Martin’s fax number? Is he in your roller desk?M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you t heir office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM: Hello, Bill Breton speaking. What can I do for you?F:Hello, Mr. Breton, this is Jenny Jenkins of B radford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock?M: Perfect! I look forwa rd to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F:Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M:Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F:That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot?M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15F: Wonderful. Thanks very much.4 Memos备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They haven’t any memo this whole week,I check my inbox every day. And I haven’t seen anything.B:The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos. Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B: Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B: Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B:Sir, Does this apply to intra office communication only or relate also restrict externalcommunications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B: But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B:Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter? A: I don't think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say,I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned.A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.A: Like "Regarding our new product line, we would like to announce a special price discount"B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B: You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B: Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expeditethe order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they gossip?B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees. A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs.B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B: Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B: We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem?B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees'output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ æm'bæsədə ] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B: It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too. . . a good way to keep fit.。
商务英语热门话题42个
商务英语热门话题42个商务英语热门话题42个1. 全球化对商务英语的影响：讨论全球化如何改变商务英语的需求和应用。
2. 电子商务的兴起：探讨电子商务对商务英语的影响和需求。
3. 跨文化沟通：解析在全球商务中有效进行跨文化沟通的重要性和技巧。
4. 商务会议和谈判技巧：分享商务会议和谈判的关键技巧和策略。
5. 商务演示技巧：讲述如何有效地进行商务演示和展示。
6. 商务沟通中的礼仪和文化：强调在商务沟通中遵守礼仪和尊重文化差异的重要性。
7. 创新和创业精神：探讨创新和创业精神在商务领域的作用和意义。
8. 营销战略和市场营销：讨论营销战略和市场营销的最佳实践和趋势。
9. 团队合作和领导力：分享团队合作和领导力在商务环境中的重要性和技巧。
10. 商务法律和合规：介绍商务法律和合规的基本概念和实践。
11. 商务伦理和社会责任：讨论商务伦理和社会责任的重要性和影响。
12. 人力资源管理：探讨人力资源管理的最佳实践和趋势。
13. 财务管理和投资：分享财务管理和投资决策的关键知识和技巧。
14. 商务计划和策略：讲述商务计划和策略制定的步骤和要点。
15. 商务分析和数据驱动决策：强调商务分析和数据驱动决策的重要性。
16. 供应链管理：介绍供应链管理的关键概念和实践。
17. 商务风险管理：探讨商务风险管理的策略和方法。
18. 职业发展和个人品牌：分享职业发展和个人品牌建设的技巧和建议。
19. 商务社交媒体和在线营销：讨论商务社交媒体和在线营销的最新趋势和实践。
20. 商务数据保护和隐私：介绍商务数据保护和隐私的法规和最佳实践。
21. 商务创新和数字化转型：探讨商务创新和数字化转型的战略和影响。
22. 全球供应链和物流：讲述全球供应链和物流管理的关键知识和趋势。
23. 商务沟通技巧和效果：分享商务沟通技巧和策略以提高沟通效果。
24. 商务数据分析和预测：介绍商务数据分析和预测的工具和方法。
25. 商务谈判和合同管理：讨论商务谈判和合同管理的关键实践和策略。
商务英语口语的话题
商务英语口语的话题一、商务英语口语话题-产品介绍1.It is classic and simple model.But very hot sell in India.这是经典的款式，造型简单。
但是非常受印度客户的欢迎。
2.Could you send me the quotation of the models I asked just now?你能将我刚刚挑选的产品做份报价单发给我吗?3.Owing to its superior quality and reasonable price, our silk has met with a warm reception and quick sale in most European countries.我们的丝绸质量优良，价格公道，深受大多数欧洲国家的欢迎，非常畅销。
4.We feel that our product is the best kind in Asia and we can very well compete against Korea in price我们认为我们的产品在亚洲是最好的，在价格上完全可以与韩国竞争。
5.Our goods are greatly appreciated in other markets similar to your own.我们的产品在其他市场同在贵方市场一样受欢迎。
6.By virtue of this superior quality, this product is often sold out of stock in many areas我们的产品因其优秀的质量，在很多地区经常脱销。
7.Our products are superior in quality and moderate in price and are sure to be saleable in your market我们的产品质量优秀，价格适中，在贵方市场上一定很畅销。
商务英语口语考试话题
商务英语口语考试话题1.商务英语口语考试话题篇一试题：出差前期准备：accommodation：book a hotel with adequate working facilities（such as fax machine, internet access, computers）transportation：choose a convenient/suitable means of transportati on费用：hotel bills, traveling expenses, public transportation fares, fax or telephone charges, client entertainment expenses考虑因素：cultural differences：different thought patterns；working style；w ays of decision-making；shopping habits；ways of seeing the world如何应对出差中的问题：become sensitive to the cultural differencebe open-mindedrespect native cultureconsider cultural taboosthe staff should acquaint with differences in language, laws and s ocial customsrelocate the employee to work abroad to experience different worki ng style2.商务英语口语考试话题篇二试题：招聘Recruiting内部招聘 internal promotion优点：have more motivational valueencourage employees to continue effortgive other employees anticipation of promotionreduce the orientation and training costmake good use of abundant human resources缺点：if not fair，it will lead to internal conflict内部招聘的具体做法：a selection test/well-designed interview/check record ofpast performance/appraisal外部招聘external recruitment优点：receive a source of new ideas/latest knowledgeavoid unfair selectingbe contributable to company's overall growth and success缺点：discourage moraleincrease training cost3.商务英语口语考试话题篇三Different Communication StylesThe way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For examp le, even in countries that share the English language, the meaning of "yes" varies from "maybe, I"ll consider it" to "definitely so," with m any shades in between.Another major aspect of communication style is the degree of impor tance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seatin g arrangements, personal distance, and sense of time. In addition, dif ferent norms regarding the appropriate degree of assertiveness in comm unicating can add to cultural misunderstandings. For instance, some wh ite Americans typically consider raised voices to be a sign that a fig ht has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting convers ation among friends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.4.商务英语口语考试话题篇四Different Approaches to Completing TasksFrom culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to reso urces, different judgments of the rewards associated with task complet ion, different notions of time, and varied ideas about how relationshi p-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relations hips early on in the collaboration. A case in point, Asian and Hispani c cultures tend to attach more value to developing relationships at th e beginning of a shared project and more emphasis on task completion t oward the end as compared with Americans. Americans tend to focus imme diately on the task at hand, and let relationships develop as they wor k on the task. This does not mean that people from any one of these cu ltural backgrounds are more or less committed to accomplishing the tas k, or value relationships more or less; it means they may pursue them differently.5.商务英语口语考试话题篇五Different Decision-Making StylesThe roles individuals play in decision-making vary widely from cul ture to culture. For example, in the U.S., decisions are frequently de legated - that is, an official assigns responsibility for a particular matter to a subordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making r esponsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individuals" expectations about their own roles in shaping a decision may be influenced by their cultural fr ame of reference.。
商务英语情景口语100主题
商务英语情景口语100主题目录Dａｙｔodaｙ Offｉcｅ日常事务1 Faxｅs传真2 Teleｐｈone Calls电话3 Ｍaking Tｅｌeｐｈone Aｐpointｍｅnｔs电话预约4 Mｅmos备忘录5 Busｉness Cｏrreｓｐｏｎｄeｎcｅ商业信函6 Placiｎｇ an Orｄeｒ下订单Office Talk办公室谈话7 Ｃｏwoｒkers同事8 Bosses老板9 Brainstoｒmiｎg集体讨论10 Coｍmutｉnｇ乘公交车上下班1１ The Working Luncｈ工作午餐Busｉness Ｔrip商务旅行12 Iｎternａｔｉonal Ｂｕsiness Trａvel国际商务旅行13 Dｒｅsｓing for Busｉｎess商务着装１4 Ｈotel Sｉtuａtions旅馆情景１5 Neｇoｔｉatｉng ｔｈｅＳubｗay乘地铁Client Receｐtiｏn接待客户16 ReｃｅivinｇＣｌiｅｎｔｓ接待客户17 Entｅrtａiｎiｎg Cｌieｎts招待客户1８ Acｃommｏdatｉｎg Fｏreiｇn Ｃlｉenｔs接待国外客户19 Fａctｏｒy Ｔｏurs参观工厂Ｂusiness Ｃommｕｎe ｚatiｏｎs商务交流2０Ｐeｒsｏｎaｌ Iｎtroｄuctions个人介绍21 Smａll Ｔalkｓ聊天２2 Deｌｉｖeriｎg Bａd Nｅwｓ传达坏消息23 ＰoｌitｅＱuestｉonｓ礼貌提问２4 Farewelｌs道别Negotiaｔion谈判2５ Cｌariｆｙｉng thｅ Stakes说明利害关系2６Ｍaking Concｅｓsｉons做出让步27 Discussｉng tｈe Bｏtｔom Line讨论底线28 Acceｐting and Cｏnｆirmｉｎg接受和确认29 Hａrd Ｂargａinerｓ VS SofｔＢargａiners强硬的对手和温和的对手Company Orgａnｉzａtion公司结构30 CＥO执行总裁3１Ｓtockholdeｒs股东32 Bｏard ｏf Direｃtｏrs董事会3３ Maｎａｇｅrs Ｓtaｆｆ管理人员34 Laboｒｉａl Sｔａff普通员工Mｅeｔｉngs aｎd Ｉnｔeｒviｅws会议和面谈3５Exｅcuting Mｅetings开会36 Perfｏｒmancｅ Reviｅws业绩评估37 Ａgeｎdaｓ会议议程38 ＭakinｇRequestｓ提出要求Preｓenｔａtｉons业务陈述3９ Pｒeｐaraｔioｎ and Devｅloｐｉng Your Ｔｏpic准备和展话题４0 Introｄｕｃｔｉｏns ａｎd Beginｎｉnｇｓ介绍和开头４1 Mａkｉnｇ Transiｔioｎs ｉn thｅ Boay oｆ the Pｒeｓｅｎtａ陈述中的过渡４２ Conclusｉons结论4３O&A (Ｑueｓｔｉｏn and Answｅr Ｐerｉod）提问阶段Dａta数据处理４4 Trends趋势45 Syｓtems制度４6 Schｅdufing日程安排４7 SWOT An山ｓis态势分析4８Ｓtatｉｓｔiｃal Reｐorts数据统计报告Technoｌogy技术4９Ｅmaｄ电子邮件50 Cｏｍputer Techｎoloｇy计算机技术51 Rｕnning aｎＩnteｍet Busｉness网上做生意5２ EｌectｒoniｃＧadｇeｔs数码产品５3 Webbａｓed Ｍａrkeｔinｇ网上营销Fiｎancial Toｐics财务话题54 Ｃoｓtｉng成本55 Ｂｕｄgeｔs预算５6 Auditiｎｇ审计57 Ｔhｅ Economｙ经济５８ Fundｒaising集资Legaｌ Tｏｐics法律话题59 Confidentialｉty机密6０Ｌawyeｒs律师6１Ｃｏntrａcts合同62 Coｐyｒight版权6３Pateｎtｓ专利64 Envｉronmental Reｇｕｌaｔions环境条例MａｒketｉnｇＴｏpics营销话题65 Ｍarｋeｔｉng Surveys市场调查66 Ｔarget Auｄienｃe目标消费者６7 Priｎt aｎd Ｍedｉa Aｄｖｅrtｉｓing印刷和媒体广告68 Ｐrｏmotioｎａl Evenｔs促销活动69 Deveｌoping thｅＭaｒket市场开发SaleｓＴopics销售话题7０Ｓｅｌliｎｇ Poiｎts卖点71 Trａde Showｓ贸易展览７2 Sales Reviews检查销售额７3 Prodｕｃt Demｏnsｔｒationｓ产品演示74 FｏUowinｇ uｐ on Lｅaｄs线索追踪75 ＣusｔomｅｒSerｖｉce顾客服务Ｉｎternatioｎal Ｔopics国际话题７6 Sｏuｒcｉng得到供货７7 Exｐｏrt／Imｐｏrt出口/进口７8 Exchaｎｇｅ Ratｅs汇率79 Ｉnternatioｎａl Gｒeｅtｉｎg Meｔhodｓ国际问候方式Ｂig Bｕsiｎess跨国公司80 Ｍｅrgers合并81 Ｃompetitｉoｎ竞争８2 Ｃlimbiｎg the Ｃoｒpirａ tｅＬaddeｒ进入管理层83 Bｒａnｃh Ofｆices分支机构84 Consｕltiｎg咨询Employment Ｐrａctｉces雇用惯例85 Ｆair Ｐａy公平薪酬86 Rｅcruiｔing Pe~oｎnel人员招聘87 Rｅtirement退休88 Paｒtｎｅｒshｉp合作关系89 R＆um６s简历90 Job Inteｒｖiewｓ求职面试Soｃｉal and EqualitｙＩssuｅs社会和平等话题91 Women in ｔhe Woｒkfoｒｃe职业女性92 Discriｍiｎatioｎ歧视9３ Weffarｅ福利9４LaｂoｒＵｎionｓ工会９5 Ｓtrｉkes and Ｄｅｍoｎｓｔratiｏns罢工和示威游行Cｏntinuｉｎｇ Educatiｏn继续教育9６Mａnａgement Tｒaｉninｇ管理人员培训97 Seminars/Worksｈops研究会/研讨会98 Ｃoｍｐany Ｒetreats公司培训99 Teaｍbｕildｉng团队建设100 ＭBA工商管理硕士１ Faxｅs传真Diaｌogue oneＭ: Can yｏu havｅｔhe briefs from the Anｄersoｎｆiｒｍ's lawyeｒ on my dｅsk by ｔoｍｏrrow moｒnｉng． Tｈeｒe are quite a few very t ｉme seｎsｉtiｖｅｍaｔteｒｓ with tｈｉs ｃase. Ｉ＇m afrａid I ｃan＇t wait ａny longｅｒ.Ｆ: Gettinｇ those Anderｓon brｉeｆs has bｅen ｈardｅr than you ca ｎ imaginｅ. I ｈave tｒiｅｄｔo cｏｎtaｃt ｔhｅiｒ lａwyer ma ｎy times. But ｅveｒｙ tｉme I caｌl, ｈｉs seｃretａry says ｈe’s iｎ a meeting or oｕt of ｔhｅ office or ａway on busｉnesｓ． I am bｅgｉｎning ｔo think he is tryinｇ to aｖoid ｍe.M: That's hiｇhｌy pｏｓsｉｂle. Ｈｅｋnoｗｓ if we misｓ ouｒｆiｌing dｅadｌｉne, ｗe dｏn’ｔ stand a chａnce to compｅte ag ａinst ｔhem for the ｂｉd. Ｔrｙｔo geｔ a hold ｏf hiｍagａi ｎ．Give him a cａll anｄseｅ iｆ he can faｘ theｍｆｉrｓt thing．F: What ｉf Ｉ can't speaｋ to him dｉrectly?M: Ask ｈis secreｔaｒy ｔo ｆax thｅｍ．Iｔｓ thｅsaｍe thiｎｇ. Have thｅm faxｅd oｖer with ａ coｐy also fａxed to Ｍartiｎ’s o ｆfiｃe.F: Hoｗdo Iｆｉnd Martin’s ｆax numｂｅr?Is he in ｙour rollerdｅsk?M： No, but yｏu caｎａｌso cａll ｔheir oｆfiｃe aｎd ask ｔhe sec ｒeｔarｙｔo ｇive yoｕ their fａｘｎuｍbｅｒ．I’ｌl email yo ｕｔhｅｉr offｉce ｎumber later ｔoｄaｙ.F: Oｋ, I'lｌ gｅt oｎ it firsｔ thｉｎｇ．M： Bｅｓurｅ yｏu do, I need those ｂriｅfs ASAＰＤiａｌogue ｔwoM:Diｄｙou put tｈiｓ moｒｎing's fａxｅs on ｍy dｅsk？I＇m waｉting foｒ some urｇent faxｅｓ fｒom heaｄｑuatｅrｓ,I＇m prｅttｙ sｕｒe they came ｉｎlast night.F：Ｅvetｈing ｔhat ｃamｅ iｎ the oｆficｅｆaｘｍａｃhinｅｌast nｉght is all oｎ yｏur ｄeｓk，but Ｉ noticｅd ｔｈａｔ some ｏf faxeｓ camｅ tｈrｏugh ｐrｅｔty blurｒｅｄ,maｙｂe ｙou take a lｏok ａt tｈem，iｆthe ｃoｐy is uｎｒeadｂle，I'lｌｃａlｌ theｎａnd aｓk them ｔo ｒeｆax.M:Ｙeah,yｏｕ'ｒe goinｇｔo ｈave to ｃall thｅm ａｎｄ get ｔhem t ｏ be reｆax. These copies are so darｋ. I cａn'ｔ make ouｔaｎy o ｆ the words.Ｆ:Whaｔabout thａt oｎe？M：Thｉs ｏne?Ｔhｉｓｏnｅis so ｌｉght ａnd I can barely read it. How ｃaｎ tｈat bｅ?F:You kｎow, I thiｎk the fax mａchine iｓ out ｏf tｏnｅr. I cａn ch ａｎge tｈe tｏｎeｒcartridge. That should soｌve the probｌem.Ｍ:Yes,buｔｔhis ｏne ｗiｌｌ haｖe to be ｒｅfaxeｄ as well. And look, thｅrｅ's aｂouｔ３ｐages missｉng. It ｌooks like the faｘｍachine aｔｅhalｆ oｆ my impoｒtanｔｆaxes,aｎｄ oneｓthat ma ｄｅｉt thrｏugh aｒｅ so blurｒed or too ｌｉght．They aｒe ｕn ｒeadaｂｌe．F:Ｉ guess ｔhe ｆａx maｃｈine iｓ ouｔ of ｐaｐｅr ｔoo. Don't ｗorrｙ,I＇ll hａｖe soｍeonｅｌook ａt ｉｔ tｈis ａfteｒnoon,anｄ in ｔhｅ meantｉme,I'll have yoｕr doｃuｍentｓ refaxed to ｏur ｏｔｈeｒfａx maｃhiｎｅ.２ Tｅｌｅphoｎe ＣａlｌｓDｉａloｇue 1A：Ｈello，thank yoｕ fｏr calｌing Brａｄfｏrd aｎd Sonｓ. This i ｓ Tracy speaking,Hoｗ may I heｌp you？B：Ｈellｏ.I ｗｏuld lｉke to speak tｏ youｒdｉrｅctｏr ｏf human resources,Ms.Jenkins,Please.Ａ:Just ａｍomｅｎt.I＇lｌcheｃk to see if she is at her desk.Ｍaｙ I tell her wｈo is callｉng?Ｂ：This iｓ Bill Ｂurｔon froｍＭilford Inｓurance,I'm calｌing i ｎ regarｄs to our meｅｔinｇ next Tuesdａy．A:Thaｎｋ yoｕ,Mr.Bｕrtoｎ.Can yｏu pleaｓe ｈold fｏr a moｍeｎt?Ｉ'l ｌｃheck to seｅ if she is aｖailable．B:Nｏｐrｏblｅm.A：I'm sorry,Ms．Jenkｉns ｉs awaｙ from hｅr desk.Ｓhe haｓ alreaｄｙ left for luncｈ.Would you like ｔo lｅavｅ a meｓｓage foｒ heｒ?Ｂ:Yes,please haｖe her return my cａlｌ wｈen she retuｒns to thｅ o ｆfiｃe.Ｉt's ｂest if sｈｅｃａｎｇet in touch ｗｉth mｅ bｅfor ｅ 3 pｍ todａy;she can reach mｅ at my office ｎｕmｂer,63５－87９9.A:I'ｍ soｒｒｙ,I ｄiｄn't quite catch tｈａｔ,could you plｅasｅｒeｐeat the nｕｍbｅr?Ｂ:No prｏblｅｍ, my ｏfｆice number ｉｓ 635-87９9,Tell ｈer to ask f ｏr ｅxｔenｓｉon 31．A：I'm ｓoｒry,Mｒ.Buｒtoｎ,just to coｎfirm,ｙoｕr name is ｓpeｌled B-Ｕ-R-T-O-N，is tｈaｔ corｒect?B:Yeｓ,ａnd I rｅprｅsent Milｆｏrd Insurａnce．Ａ：I wil maｋe sure Ms.Jenkinｓｒeceivｅs yoｕr mｅssaｇｅ aｎd retuｒns your call befoｒe 3pｍthis afernoｏｎ.B:Ｔhank ｙoｕ very much.Dialogｕｅ２Ａ:Helｌｏ,Paｓadena Inn,ｔhis iｓSandｙ,ｈow maｙｉdireｃt yo ｕr calｌ?B：Ｉ＇ｄ lｉke to ｓpeak ｔo ｓomeoｎe ａbouｔ rｅsｅrvatｉons.A：I caｎ help yｏu ｗith that.whａｔｄatｅ would yｏｕlike to ｍａke a rｅｓｅrvatｉｏn fｏr?B:Ｗe＇ｌl be arriｖｉｎg Mａy １2tｈ，bｕt Ｉｗould likｅ tｏ ma ｋe reserｖaｔiｏｎs ｆｏr ｐenthousｅ.A:Oｈ,I'm ｓｏrｒy ｓir,I ｏnlｙ hａndｌe bookings ｆｏr our ｓtaｎdard rooｍs.Ｔｈｅｐerｓoｎ yｏu need to speaｋ wｉth is Tony Parker,he mａkes ａll the arraｎｇemeｎtｓfor our eｘecutive aｃco ｕnts.Unfortｕｎatｅｌy,ｈｅ's ｎot herｅ rigｈｔ nｏw.Ｃan I ｔａk ｅyouｒｎame aｎｄ numbeｒａnd have him get bａck to you?B:When do you expeｃt him ｂacｋｉn?A:He'ｌｌ be oｕｔalｌａftｅrｎoon,ｈｅ mｉght ｎｏt be ablｅｔo ｒｅturn ｙouｒｃａll untiｌ tｏｍorｒｏw，Wiｌl tｈat ｂe ａｌrigｈt?B:Ｙｅs.I suｐpose.Ｍy name is Sam Dａrcy．He ｃａn ｃontact me at 6６0-８４3－3２３５.A：Ｃｏｕld you pleａse spell yｏuｒ laｓｔname for me?B：Ｓure．Ｉt's D－A－Ｒ-C－Y.A:Okay.MｒＤａｒcy,ａnd youｒ phone nｕmbeｒｉs 660-843－３23３? B：Tｈat's 3235.A：Sorｒy!32３５.Gｒeaｔ.I'll have Tony call yoｕfirｓt thｉng t ｏmorｒoｗ mｏrning.3. Ｍaking TelｅphｏnｅApｐointmｅntｓDiaｌoｇue oneﻫM:Ｈeｌlo,Biｌｌ Berton sｐeaｋing. What caｎＩｄo ｆｏr yｏu?F:Hellｏ,Mr Berton,thiｓiｓJｅｎｎｙＪeｎkｉns ｏf bradford ａnd sonｓ retｕｒninｇｙour ｃall. I’m sｏｒry you missｅd me whｅn you caｌｌeｄ my ｏｆfiｃe this mｏrnｉng． My saｃreｔaｒy ｓaid ｙou c ａｌled cｏnｃｅrnｉng our meｅtiｎg next Tuesday? ﻫM:Yes Mｓ Jｅnki ｎs，ｔｈａnk you for rｅtｕrning my calｌ. Ｉ’m ｇlad to fｉnaｌly get hold ｏf yoｕ.I wａnt to lｅt yｏｕｋnow I wｉｌｌｎoｔ be ａblｅtｏ makｅoｕr ｍeetinｇ neｘt Tuｅsdaｙ. I woｕld be ouｔof towｎ thaｔday． Is there any poｓsibilitｙ we cａn move the meetｉng tｏＭonday?ﻫF:I aｍ soｒｒy. I’m aｆraiｄ I aｍ compｌeteｌy booｋed on Moｎday. Ｗoｕld ｉｔｂe Posｓｉｂｌe to ｐosｔpone unt ｉｌyou rｅtｕrn?M:Oh,deａｒ. Ｉ was counting oｎtaking caｒe of oｕr mｅｅtｉng before I leave. But I suｐpｏsｅ I caｎｓhut off a ｆew thing ｓ． Yes,we ｃａn arrange sometｈｉng. I ｗｉｌl be ｂａck Tｈurs ｄay mｏｒｎinｇ．Ｗhａt abｏuｔThursday afｔernｏoｎ? Woulｄ tha ｔｗork for yｏu?ﻫF:Tｈａt ｓhouｌｄ be fｉne,ｓhall we say about ｔwo o’cloｃk?ﻫM：Perfｅcｔ！ I ｌoｏｋ fｏrward tｏseｅing you a ｔ tｗo ｏ’cｌoｃk nｅxt Tｈursday afｔernoｏn. Ｉf yｏu nｅeｄ to chanｇｅ thｅ tｉｍe,pｌs feel fｒee tｏ call mｅ oｎｍy ｃeｌl pｈｏne.F：Tｈanks Burdon,I’ｌl seｅ yｏu on Thｕrｓｄaｙ. Dialogue ｔｗｏＦ:Hello M：Ｈellｏ,is Dｏras avaｉlａble？F:Ｔｈis ｉs Dorａs,whｏ is callinｇpleaｓｅ? ﻫM:Ｈi,Ｄoraｓ,this iｓMikｅｃaｌling from parkeｒ’s ｄeｎtistrｙ. I’m caｌlｉｎｇｔo cｏnfｉrm yｏuｒappoinｔment ｆor ｔomoｒrow mｏｒning at 9ａm wｉｔh Doctor Ｐarker．ﻫF:Oh，I aｌmost forgot. Thaｎk yoｕｆor caｌling to remind me. Ａｃtuaｌly,I ｄo nｅed tｏ chanｇｅ the ｔｉｍe of ｍｙ apｐointmｅnt. Ｉｈａve a schedｕliｎg conflｉct,and I cａｎ’t make ｉt that earｌｙ．ﻫM:Ｉf I put yoｕ in ｔhat ｌａｔer sｌot,wｏuld t ｈat wｏrk ｏｕt?F:It wｏuｌd have to ｂe ａfｔeｒｌuｎｃh. Do yｏu have aｎything availａｂｌｅ aｂoｕt 2 o’cｌock?Ｍ:Soｒry,Maｍ. Tｈe only oｐeｎｉng we have after luｎch is 1：15， b ｕｔ I miｇｈt be abｌe ｔｏ worｋyou in at 4:00．Ｗｏｕｌd thａt be a bｅttｅr timｅ?F:That’s aｌl rｉght.I ｔｈiｎk I ｓhｏｕld ｂe aｂｌe toｍakｅ iｔaｔ 1：15． Can you put me dｏwn fｏr that tiｍe slot? ﻫM:Ｎo ｐr ｏbｌem，I have yoｕｒaｐｐointｍent cｈaｎged froｍｔｏmorrow mor ｎinｇ tｏｔomｏrｒｏw afternoｏn at １:15F:Wondeｒｆul. Ｔhanks verｙｍｕcｈ.4．MeｍosDｉalｏgue 1ﻫＡ:Ｉ have beｅn waitinｇ hｅre ｉn the cｏnｆeｒｅnce room for tｅn miｎutｅs ａlｒeａdy, whａt time is the ｍeetｉng s ｔart？ where is ａnyｏne anywaｙ?ﻫB：Didn'ｔｙｏｕｈear aｂouｔ t ｈat，ｏur ｍeｅｔinｇｗaｓ postponed ｕntｉl Fridaｙ．ﻫＡ: Ｗha ｔ? the meeｔing wａs poｓtponed? Ｎo ｏｎe ｔｏld me anｙtｈｉng about it.Ｂ: Diｄ yｏｕｇｅt ｔｈe memo?A: What mｅmo? Tｈey havn't any memo ｔhis wｈｏlｅ weｅｋ, I chec ｋ my iｎbｏｘ every day.Ａnd I hａｖn＇t seeｎ anything.ﻫＢ: Thｅ m ｅｍo weｎt out ３dａys ago． It sｈoulｄ have ｍaｄe tｏｙoｕｒｉnｂox, bｕt maybe lｏst in alｌｃolleｃtors ｏn yoｕr desk.ﻫA: You know ｈow ｔｈｉngｓget pilｏt abｏｕｔmy dｅｓｋ when Ｉ'm busy.I know someｔimｅｓI do many ｐｌeasｅ thｉｎgs,buｔＩａlways read all ｔhｅ memｏs go arroｕnd, they go diｒecｔｌy to my iｎbｏx. Are yｏu suｒe wｅｒe ｓend to ｗｈole offiｃｅ?ﻫＢ: Ｉt ｓhoｕld haｖｅ got arrounｄ to ｅveｒｙｂodｙ，thｅy aｌso poｓｔ a c ｏｐy of the mｅmo in the brｅak roｏm. Don'ｔ yｏu eｖer look aｔ mea ｓｓａges poｓt on thｅｂulletiｎ boaｒd? ﻫＡ: I＇m usually too busy to takｅａ bunch of coｆee bｒeak by thｅwatｅrcｏoler, Anyｗaｙ, I'm sｕrｅ tｈe meｍo ｎever gｅt tｏｍy iｎbox, I＇lｌhavｅto tａｌk our ｓecreｔarｙ aｂｏｕｔ it.ﻫＢ． Thaｔ's righｔ, You willnevｅr knｏw ｗｈaｔ yｏｕｒ missing oｕt ｏf ｉt if ｙｏu ｄoｎ'ｔ read ｔhe ｍeｍos．ﻫＤialoｇuｅ 2ﻫA：Ms. Doｒｓｅn， I nｅｅｄ to tａｋe ａｄiｃtatｉon ｆor me, ﻫB：Ｙes, siｒ;ﻫA: Tｈey shou ｌd gｏouｔｉnｔｒa officｅmemoranduｍ tｏ alｌ empｌoyeｅ bｙtｈis afternoon, are you reaｄｙ?B: Ｙes, sir, Go ahｅａｄ.A: Atｔｅｎtiｏn ａll ｓtaff:eｆfective immediａtelｙ， all ｏffic ｅcomｍuniｃatｉon are restricteｄｔo email corresｐonｄance aｓｏfficiａl ｍｅｍos, the uｓe oｆ insｔance messａgｅ pｏrgram by ｅｍployee durｉng work hour arｅｓtrｉctly ｐｒohiｂitｅd.ﻫＢ：Siｒ, Ｄoｅs this aｐplｙｔo intrａ office ｃommｕｎｉｃａtion ｏnly oｒ relａtｅａlso restrｉct external ｃoｍmuniｃatｉons?ﻫＡ： It should ａpｐly to aｌl cｏｍmｕｎicatｉons. Ｎoｔoｎly in thiｓoffice ｂｅtween emplｏyees, bｕt ａlsｏ aｎy outsidｅｃommunciaｔions.B: But sir, mａｎy emｐloyｅes use ｉnstance messaginｇ to commｕｎcaｔe with ｃｌｉｅｎｔs.ﻫA: This werｅｊust havｅ to change the comｍunication methｏds, I doｎ't ｗａnｔ any onｅ use ｉｎｓtanｃｅｍｅｓｓagiｎｇｉn thｉs ｏｆfiｃe, it wａste too ｍuch ｔime. Now, ｐlease, continｕe tｈe ｍeｍｏs. Wheｒe ｗｅｒｅｗe?B: Ｔhｉs apｐlｙｔo inteｒnal and ｅxternａl cｏmmunicatｉｏns.A: Ｙes, any emｐloｙｅe whｏ perｓist uｓｉng iｎsｔａｎce meｓsａgi ｎg，ｗill firｓt reｃｉeve ａ warnｉng, and plａcｅd on pｒohｉbition, anｄ tｈe second sense， thｅｅｍｐloymenｔ wｉlｌ be terminatioｎ. Ａny questｉon ｒegardｉng this new poｌicｙ maybe dirctly to ｔhe ｄｅｐartment ｏｆ his.ﻫB: Is ｔhａt ａll？A: Ｙｅｓ, pｌｅａｓe gｉｖe ｔhiｓｍemo ｔypｅ out ａnd diｓtrｉbute ｔｏａll ｅｍｐｌoyees ｂeforｅ 4：０0 ＰM.FiｖｅＢｕｓｉnｅs CorｒｅspｏndanｃeDｉaloguｅ onｅ.A:Did you sｅｅ the ｌetｔer I ｇot from Bradｆorm films？ They se ｎｔ the responds tｏ your phoｎｅ call last ｗｅek．Ｂ:If you want tｏｓee someｔhing aｂoｕt ｍｙｃａｌl ｌast weｅk, why ｄｉdｎ't theｙ sent it to ｍe?A:I gueｓs ｉt ｍｕst ｈave coｎtact informatｉon，ｓo they sent ｉt a ｄｄｒesｓｅd in cａre of your dｅｐａrtmeｎt head, anyhｏw,they wr ｏｔe to confirm in readｉng whaｔ you dｉsｃｕｓsed aｂoｕｔｍｉlton coｎtraｃt．B:Cａn I ｓee it first in seconds?A:Ｓuｒｅ， hｅｒe ｉt is.B:Ｄeａr Mr.Cｌock, bothｅr ｔo your teｌepｈone call last Fridａy, I＇ｍｒeading to ｃoｎfirm oｕr ｍeeting ｏn July 21st,ａs we discussed, oｕr meetiｎg is tｏ revｉew ｔhｅ contｒａct details.Ａ:Dｉd they ask ｙｏu to sent ｔhe fiｌes ｂeforehanｄ？B:Let＇s see, We'ｌl bｅｇraｔeful ｆｏr ｔhe ｃomplｅte to seｎd related matｅｒials ｔo our ｏffice priｏr to ｏur meeting．Ｉt l ｏｏｋs like... Heｙ! Was there anythｉｎg eｌｓe ｗａs ｓend aｌong ｗith thiｓ letter？A: I don't think ｓo，whｙｄo ｙoｕａｓk?B: Tｈｅｌｅtter wrｉtｅｓ： pｌease fiｎd thｅ enclｏsｅd copy ｏf our ａgenｄa ｆoｒｙour ｒｅｖiew, Ｉ don't see anything elｓe in th ｅ envelope.Ａ: Mayｂe tｈeｙ foｒgｏt to attach it tｏ the ｌetｔer. Yｏｕｓh ｏuld ｇive thｅｍ aｎotheｒ call．Diａlogｕe 2．A:Ｃaｎ you ｈeｌｐ me ｆｏr ａ minute？B:Surｅ, what I cａn do foｒ yｏu?A:Ｉ＇ｍｔｒy to writｅ a letteｒｔo ｏｎｅ of ｏｕr cliｅnts, Ｂｕt I just dｏｎ＇t knｏw exａctｌy what to sａy, Ｉ doｎ'ｔ eveｎ k ｎoｗ how tｏ geｔ sｔarｔeｄ, I knoｗ I should ｗｒｉtｅdｅar Mr. Ｍrs. or Ms., buｔ tｈe ｐroblem iｓＩ doｎ't ｋnｏw tｈｅ name of ｃoｎtacｔｐeｒson.B:Yoｕ can just puｔ Dear Sir or Ｍaｄａm，officiaｌese not pｅr ｓｏnal, you can wriｔe to whom maｙ corｃeｒnｅd．A:OＫ, So I fiｒst thａｎks theｍfor their ｂusiness, I caｎｓａy somethｉｎg lｉke "ｗe are very grateful for your cｏｎtinue supｐort", Hｏw is thaｔ?B: Goｏd！ But aｌso， write off tｈe bｅd you want to tell thｅm ｔhe ｒeason of your ｗｒittiｎｇ， give them morｅ refereｎｃe.A: Likｅ＂Ｒeｇarding ｏur nｅｗｐrｏｄuct line, we would likｅ to aｎｏunce ａｓpecｉal ｐｒｉｃｅ diｓcount＂Ｂ: Riｇht， dｏ you ｎeed theｍ to reｓpond?A： Yes, ｔhe ｌetter would haｖe ａ surｖey iｎsｉｄe, aｎd ｔｈe ｙｓhｏｕｌd cｏmpｌeｔe it and returｎ to our ｏｆfｉce. How sh ｏud I ｗｒiｔe tｈaｔ？Ｂ: Yｏｕ cａn teｌl them" Please finding ｔｈe encｌoｓed ｃustomｅr service survey，ｅlse alｓo, ｙou ｃan saｙ:"Atｔach a custｏmeｒ s ｕｒvey". Ｉf ｙou nｅed rｅsourｃe it right ａwａｙ， yｏu can ｔell ｔheｍ thｅ urgent ｂy sａying " Please retｕrｎｔhe ｓｕｒvey wｉthout deｌy as ｓｏon ａs possiｂle. Ｍaye it more polite wｉth this as eaｒly as ｃｏnｖeniencｅ."B： Great! and wｈat dｏ you tｈｉｎk I sｈoｕlｄ cｌose it wit ｈ?Ａ: Since yｏu dｏn't knｏw ｔhem tｈat ｗelｌ personallｙ, proｂa ｂly tｈe best way is wouｌd be ｙｏur ？ｏr ｙour sｉｎcerｅly，ｙoｕ can ａｌsｏsaｙ Bｅst Regarｄs． Bｕt I don't tｈink it ｗould ｂe pｒoｐreｔy becａusｅyou dｏn't have the name. Ａnd obviouｓly, sｈoｕlｄhａve ｔhem.Ｂ：OＫ, Thanks a lot for yoｕr heｌp!6 Placinｇ an OｒｄerＤｉalｏgue 1Ａ：Oｕr tｏner ｃａrtridges aｒe aｌready ｏut of ink...Couｌd you make aｎorｄｅr for a new ｓet?B: Wｅwｉlｌneｅｄneｗｃaｒtｒidgｅｓ fｏr aｌl oｆ the office prｉnterｓ？Ｔhat will be a ｌarge orｄｅr，pｒoｂａｂｌy about ｔwｏ or three caｓeｓ. Thｅｏffｉce suppｌy store we ｕsuａlｌy go throuｇh miｇht nｏt ｈave ｔhaｔ mａnｙiｎ sｔocｋ.A: Yｏu can doｕbｌe cｈｅck wｉth tｈe ｈｏｕｓekeepiｎg deｐartmen ｔ， but I ａm prettｙsure all of the machiｎes wｉll nｅｅd neｗcartriｄgeｓ． Lａst tｉme whｅｎｗe ｍade ｏur ｏrder to the ｓuppl ｉｅr, the quantitｙ was alｓo espｅｃｉａlly hｉgh. Thｅy aｒe used ｔo receivinｇ such bulk ordeｒｓ from ｕs . As loｎg as we ｇｉv ｅｔhem ａ heads uｐ a coｕplｅｄaｙs in ａdvａnce, they caｎus ｕａｌlｙfｉｌl thｅ orｄer.B: ＯＫ， I wiｌl maｋe a feｗｃalｌs ａnd ｒｕn oｕr order by ｈousｅkeepｉng firｓt to ｍakｅ sｕrｅ. Is ｔheｒｅaｎythｉｎg ｅl ｓe we ｎｅed tｏｏrdｅr ｗhilｅI am at it?A: I thｉnk ｔｈe only tｈing iｓ toner. Try ｔo see if ｔhｅy ca ｎdelｉｖer ｉt bｅfore tｈe end of bｕsiness day tｏmoｒｒoｗ. We shｏulｄｒｅａlｌy tｒy to ｄo betｔｅr aｂout ｗａｉtiｎｇｕntil tｈe last mｉｎuｔe ｔo fill ordｅｒs thaｔaｒe ｕｓuａlｌy ｍaｄe on a mｏnｔhｌy baｓis. Anyhoｗ, see whaｔ yｏｕ can ｄｏto ｅxｐｅditｅ tｈe oｒder tｈis time.B: OＫ，ｗｉll dｏ.Ｄiaｌoｇuｅ 2A：Mａy Ｉhelp you？B: Ｙｅｓ, I ｗoｕld liｋe to pｌacｅａn ｏrder for toner cａrｔｒidｇes. We havｅａ sｔandiｎｇagｒｅｅment wｉth yｏu compａny, ｓo we ｗill nｅed the sａme ａｍount ａｓ last timｅ.A: Ｌｅt me ｋｅy ｉｎｙour inｆormaｔion inｔo my ｃoｍputeｒ．Ｉwiｌl pull up our ｒecｏrｄｓ foｒ yｏｕ. Dｏ yｏu have aｎ oｒder numbeｒ? Wｈat name ｉs tｈｅ ordｅr ｌisｔed under ?B: It should be under Lｅｓｌｉe Smiｔｈ. The ｎuｍｂer ｉs 1８４796 A．Ａ： Yｅs, Mｒ． Smith． I havｅａｎｏrｄｅｒ foｒ thrｅe casｅs ｏf cａｒtridｇes, it thaｔｗｈaｔ you ｗoulｄ like to refｉｌl？Ｂ：Yｅｓ．A: Ｉs thｅrｅ the correct biｌliｎｇadｄreｓs?Ｂ: Nｏ, pls pｏst tｈe biｌｌｔｏ 124 Hiｌdrｏd Lane, Milton Coun ｔy, 98830．A： I wiｌｌsenｄ you an invｏice ｉn ｔｈe nｅxt feｗ days. Yoｕr ordeｒｓhouｌd ｂe delivered before the ｅｎd of the ｄay on Ｍon ｄay.Ｂ：Thaｎk you．０07 Ｃo-WｏｒkersＤialoguｅ 1A： I'm realｙｆed up wｉth Harry! Ｈe'ｓ thｅbｉggeｓt ａｉrhe ａd I'ｖe ever meｔ. Hｅ aｌwayｓmaｋｅs careless mｉstakes, aｎd h ｅ's a pain ｔo ｗorｋ with．Ｂ: Yｏu souｌdn'ｔ be so neｇａｔｉve. You'lｌａlｗａyｓ have ｓome co-ｗorkｅrｓｔhａt are ｈarｄer to ｗork ｗith than otｈeｒｓ．Buｔif ｙou are neｇatｉｖｅ and start naｍe-calliｎg in tｈe o ｆfice，ｉt wilｌ maｋe a ｂad worｋｉｎg ｅnvirｏment foｒｅvｅrybo ｄy.A：Yoｕoｎｌy ｓay that becaｕｓe you dｏn't have to woｒk with him． The peoｐｌe in your departmeｎt seem ｔo caｐａbｌｅａnd nｉce tｏ be ａroｕnd. Taｋｅ Mary foｒｅｘamｐｌe. Shｅ＇s sｍart and ｅntｈusｉastｉc. I'ｖe ｎever anｙone as cheery as she ｉs.Ｂ: Everybｏｄy hａｓ theｉr strengｔｈs and weａknesses. Evｅn Ｌarry．Ｈe migｈｔbe ａ paｉn ｔo bｅ around, buｔhe's aｌｓo vｅry good ａt stａyｉng in budｇｅｔ oｎ projｅcｔs. Mary, on tｈe oｔh ｅｒｈａnd, speｎds our pｒoject moneｙ likｅ theｒe's no tｏmｏrｒｏw. Ａlso, ｓhｅ's never willinｇ to stay ａlittle ｌａｔｅr aｔthe officｅ. Ｓhe always lｅaｖe ａｔ 5：００ pm shaｒp．A：Ｉｓn＇t tｈerｅａnyone iｎｔｈe oｆfice that ｉs a ｐｅｒfect cｏ－ｗｏrker? What about Ｂob？ Evｅryｂody lovｅs Ｂob. Eｖen though he＇s fresh out tｈｅｃolleｇｅ anｄ sｔill a bit grｅen, he ｉs a ｇreat ｃｏ－woｒｋer．B: You are rigｈt. He's ａｈａrd workeｒ, easy ｔo ｇｅt aｌong with, honest, and hｅｎeveｒsteals the credit ｏn prｏjｅcts．The on ｌy thinｇ he＇ｓ lackinｇ in is exｐｅｒｉence.A：Mayｂｅ thａt's ｗhy he's sｏnice！Dｉaｌogue 2A: Ｄo you gｅt alｏng wiｔh youｒ cｏ-worｋerｓ?B： I get aｌong ｐretｔｙｗelｌwith most oｆｔhｅｍ. Iｔｓeem ｓtheｒe are alwaｙｓ a few rotteｎapｐｌｅs iｎ the bｕnｃｈ, thougｈ. Ｌiｋｅ Maｒgaret．Ｉ dｏｎ't know why maｎageｍeｎｔhaｓn＇ｔ fired ｈer ｙeｔ. Ｓhe's a tｅrrｉbｌe ｇossip.A: Ｄo you think ｍaｎaｇeｍenｔ sｈｏｕｌd fire somｅｏne jusｔｂｅcause they groｓｓip?B: It＇s not only ｔhat sｈe goｓｓip, but she also trｉeｓto start prｏｂlems aｍoｎg ｏthｅｒｅｍｐloyｅes ｂy spｒeａding ｒumｏrs a ｎd ｔelliｎｇliｅs about ｈｅr co-worｋerｓ. Ｓhe's nｏｔtrustwoｒｔhy, anｄ iｎmy opinion, I ｔｈink she＇s nuｔs.A: Ｓo hoｗ do you dｅvｅlｏp gｏod relaｔioｎｓhips iｎｔｈｅof ｆice?B：Ｉｔhink one of tｈe importａｎt tｈｉngs iｓ just ｔｏｂe ｃｏnsiｄerate ｏｆｙｏur co-workerｓ' ｆeelinｇs aｎｄ neeｄs. If you are aｗａre of oｔhｅｒ people and dｏ your ｐart to ｍaｋｅ a goo ｄｗｏrkinｇ envｉromｅnｔ， you should be ａｂlｅ to ｇe ａlｏｎｇｗiht most ｏf the peopｌe you work wｉth.A: I thiｎk ｙou'rｅ riｇht． Bｕt it doeｓ seｅms thａt theｒｅ are always a feｗｃo-woｒkｅｒs ｔhａt are harder to work witｈｔｈan o ｔｈers．00８ BosseｓDialｏgue 1A： Hｏw ａｒｅ thingｓ at tｈe ｏffice lａtelｙ?B: Just aｗfuｌ. Two wｅeｋs ago, ｗe got a neｗ bｏss, aｎd I cａｎ＇t sｔand him. He is realｌy unreasonaｂｌe about oｕr wｏrｋload． Sinｃe he came，Ｉ've ｂeen so ｂusy Ｉ haven't had ｔi ｍe to ｂreａtｈe!Ａ: Thaｔｂａd, huｈ? Whａt aｂout ｈis ｐerｓｏｎality? Iｔ'ｓ a nice ｇｕｙａt least?B: I shoｕｌd be sｏ lucky. He nｏt onlｙgｉve us too ｍｕch work, but ｈe ｉs alｓｏjｕst pｌaｉｎ mｅaｎ aboｕt iｔ． He ｃonsｔaｎtly ｙells at ｕs ｏr criticizes ｕs．Ｈe ｉs alｗays degrading the emp ｌｏyees．A: Whａt a terｒｉbｌe ｗorｋing envｉｒomeｎｔ! Haｖe ｙoｕｔried ｔo tａlk ａnyｏne abouｔ it? Maybe thｅboｓs of ｙouｒ bosｓ? B: Ｉ was goinｇｔo, but my bｏsｓ guｅssed ｗhat I wａs tｈink ｉng． He gave me so mucｈ work to do thｉs afｔernoon that Ｉ did ｎ'ｔｇeｔaｒouｎd to meetｉnｇｗith tｈｅ supeｒvisｏｒ oｆour dｅpartｍent.A: It ｍusｔ be tｅrribｌｅ. Why dｏｎ＇t you juｓt quｉt?B: If ｉt wasn'ｔ for the moｎey, Ｉ would quit in a ｈeartｂeａt. Ｂut thｅ pｒobelm is, I can't support myself if Ｉ dｏn＇t work. A: Yeah．But a ｂoｓs likｅ that？Ｔo deａｌwｉtｈhim everyd ａy, yoｕ sｈould ｇet a raｉsｅ！Dｉaloｇue 2A: Ｄo ｙou ｇet along with your ｂoss？B: Actｕally Ｉ do． She is ｒealｌy ｕnderｓtanding anｄrｅasｏnalbe most of the time. Ｔｈere was ｏnly one time I didn't ｒeallｙ a ｇree wiｔh hｅr．A: When ｗas that？Ｂ: Onｃe ｓhe ｆiｒeｄ oｎe oｆ my ｃo-woｒkers ｆor dｒinking oｎthｅ jｏb. Ｉ fｅｌt bad ｆor hｉｍ, bｅｃａuse iｔｉs so harｄ tofind a jｏｂｔｈｅsｅ days, aｎd he haｓ a faｍily to support.A: Well, ｈe ｓouｌｄn't have been drinkｉng oｎ dｕty. It's ｙoｕr bo ｓs' respoｎsibｉlty to make sure eｍplｏyees ａｒe safe, anｄ als ｏｄoiｎｇ theiｒ joｂs．B: You are rigｈt. She was being ａgood ｂoss when ｓhe fｉred h ｉm, Ｂut I jusｔ felt sorry foｒ him， tｈat's ａｌl.Ａ： Dｉd tｈis inｃidenｔ with your cｏ-workｅr affｅct your ｒelation ｓhｉp wｉtｈyour bosｓ?B: Not reａlly. All ｏf uｓat the offｉｃe respecｔｏur boss a lot. A: You ａrｅlｕckｙ you can get ａlong so weｌｌ with ｙoｕr ｂoss. It maｋes a bｉg diffｅrencｅｉn hｏｗｍｕch ｙou enjｏy yｏur jo ｂ．B: No kiｄｄinｇ. Ｉf ｙｏu don＇t lｉkｅ youｒ bｏsｓｏr ｃｏ-w ｏrｋerｓ，ｔhey caｎ make your lｉfe ｍiserａｂｌe.０0９ BｒaｉｎｓｔorｍｉｎgDｉaｌoｇｕｅ 1A: Haｖe yoｕ tｈoｕght up aｎy good ideaｓ for oｕｒ buｓinesｓ prｏp ｏsal?Ｂ: I haveｎ＇ｔ cｏme ｕｐ with anyｔｈing gｏod yet． Somehow my brain isn'ｔ functionｉng ｔodaｙ.Ａ: Maybｅyｏu sｈould taｋｅａｂreaｋ, you＇ve ｂeｅｎsｉttｉng at your ｃomputer for threｅhｏurs tryｉng to put soｍethiｎg to ｇetｈeｒ. Nｏ wonｄer ｙouｒｍind ｉｓｎ't vｅry ｓharｐ nｏw.B: I ｃamｅ uｐwith a few ｄiffeｒeｎt thｏugｈtｓｏn ｔhｅ prｏpo ｓal, but noｗ I've cｏｍｐｌeｔely ruｎ oｕt of ｉｄeａs.A: Ｍaybe we ｃａn shelve the ｐroposaｌ for a while ｗhｉle you ｂraｉｎsｔorm.B：We could ｄo thａt, but I hate to pｕｔ everytｈinｇ oｎ hold. A: You're right, it＇s no ｇood to ｈaｖe thｉngs up iｎ the air ｆo ｒ too lｏnｇ.Dialoｇｕe ２Ａ: We'ｖe ｇot tｏ coｍe up with a way ｔｏ solve thiｓ problｅm! Nｏ one ｉｓ geｔtｉnｇ all thｅir woｒk dｏnｅｄuriｎg the ｗoｒk day. We need tｏｄo sｏme brａinsｔorｍinｇ to come up wｉth a time－ma ｎａgemenｔ solｕtｉｏn fｏｒ oｕｒ officｅ.B： Well, whaｔ do you suggest? It＇s ｎｏt tｈat ｗe ａｒe all wａstｉng a ｌot oｆ tiｍe. Fａct ｉｓ, wｅ＇re uｎderstaffed. People j ｕst have too mｕch to do．A: So yｏu ｔｈiｎk ｗe ｓhｏuld hire sｏme neｗ pｅｏｐle? Tｈａt is ｏne ｐoｓsible soluｔioｎ. Whaｔｅlse could be thｅ pｒoblem?Ｂ: Maｙbe we ｄo hａvｅsomｅｐrｏbｌｅms ｗith time-manａgeｍeｎt. Iｆ pｅoplｅ were always ｏn ｔime to work, theｙ might geｔ more do ｎe iｎｔhｅｍｏrning beｆore ｌuｎch.A: Thａｔ＇ｓ true. Alｓo， maybe wｅ couｌｄ shｏrｔen the lｕnch bｒeak ｆrom ｏｎｅｈｏur to fｏｒtｙ five mｉｎｕｔeｓ. Ｔｈat wo ｕｌd add a littlｅtime to ｅｖeryｏｎe's ｄay.B： Fiｆtｅｅn minuｔes woｕld ｂe goｏd， but I ｗoｎｄer if it ｗou ｌd ｍａｋe a big impacｔ on the eｍployeｅs＇ outpuｔ. I ｓtｉll think iｔ's a pｒoｂlｅm ｗith too much worklｏad.A： We ended uｐ right wheｒe we startｅd. Ｍayｂe it is time tｏlook ｆor sｏme temp workeｒs to help with a fｅｗprojｅctｓ．Thａt ｗould lｉgｈteｎｅｖｅryonｅ＇s loａd.010 CｏmｍutingDialogue 1Ａ：Ｗhere's Bｉｌl? The aｍbasｓaｄoｒ[ æｍ＇bæsəｄə ] is a ｌready ｈere. The mｅetiｎg ｉs seｔｔo start at 9 aｍ.B: Ｈe's lａte agａin. Traffiｃｉs probａbly holdinｇ him up. Yｏu know，hｅｃommuｔes from tｈｅ sｕburbs. It＇s not easy comｍut ｉng every day. We should ｃut him ｓomｅsｌaｃk.A：Ｅｖeｎｔhougｈ thｅｔrafic is bumｐeｒ-to-ｂｕmpｅr out there， I ｄon't think it＇s heａvy traｆfｉc thａt maｋｅs Bill lａte． Hｅｔakｅs the tｒain, ｒememｂer？B：Ｏｈ, ｔhat's right. Well, the train shoulｄn＇t be laｔe. Th ａt means there iｓｏnｌｙ oｎe explanation..．. Ｂiｌl ｍuｓt hａｖｅ oｖｅrsｌept.A: Ｗeｌl, ｔo be fare, sｉnce hｅ's coｍing aｌl the ｗay fｒom Ｌanｃaｓｔer, ｈｅ's got ｔo get up mucｈｅarｌｉer ｔhａn tｈe rest of ｕs. Hｅ muｓｔget start on ｈis ｃoｍmｕｔe abｏｕt 6：30, ｎo teｌlinｇｗhａｔ tｉme hｅ actually ｇｅtｓup.B: That'ｓ riｇht，becausｅhe'ｓ gｏt to ｇeｔｔo tｈｅ train st ａｔion froｍhis hｏusｅ， thｅn ｔaｋe tｈe bｌue linｅ intｏｔhe city, ｔhen switch trａins to ｔhｅ red ｌｉｎe. Iｎａll, tｈｅｔrip's goｔto take more than 2 hoｕrｓ．A: Ｗhｙdｏeｓn'ｔ he just ｄrｉｖｅｔo wｏrk?B: It's ｔoo diffｉcult to park yoｕr car iｎtｈｅｃｉｔy． Also, thｅ tｒaｆfｉｃ coｍｉnｇ in frｏｍｔｈe sｕburbｓis a nightmaｒe.Dｉalｏgue 2A: I ｃaｎ't ｗait untｉl my car iｓ repaireｄ. Tｈe commutｉｎｇ with pｕblic ｔransportaｔioｎ is ｋiｌling mｅ.B: It can＇ｔ be tｈａｔｂａd.A： But ｉt is! Take this moｒｎiｎｇｆor examplｅ. The ｓubway ｗas sｏ packed tｈiｓ moｒniｎg, I ｇｏt toｔａｌｌy squishｅｄ bｙabout a hundｒed bｕsy coｍmutｅrｓ on tｈｅｗay tｏｗｏrk.Ｂ： Aｔ lｅaｓt ｔhｅ subway ｉｓ better than the buｓ. It's faster for one thing. Ａnd usｕally lesｓ croｗded． Bｕt ｔhe dｒaｗback isthａt the ｓｕbｗaｙｉs moｒe expｅnsｉvｅ thａｎ the buｓ. It adds up over tｉmｅ, iｆｙou take ｉt every ｄay．Ａ： Thａt's trｕe. The bus is even ｗｏrse. Ｊｕｓt ｔhｉnking about tａking ｔhｅｂus eveｒｙday makｅs ｍe ｔirｅd! Hey, ｈow ｄo ｙou get to worｋ eｖeｒy day?B: Ｉrｉdｅ mｙbｉke. Ｉｄon't lｉvｅ tｏo far away, so it'ｓpretｔy convenient. it's ｏｎｌy about a ten minutｅ bｉkｅ ridｅｆrom my ｈouｓe to the ｏfｆｉce.A： I＇ll bet it＇s gｏoｄexercise, toｏ...a ｇood ｗay ｔｏkeep fit. B: Ｙes, noｔｏnly a good way to kｅeｐ iｎ shapｅ, bｕt a gooｄ wa ｙto ｒelｉeve ｓtrｅss as wｅlｌ. Wｈilｅyｏｕ're stｒessｅd out by your coｍmutｅ，Ｉ'm releasinｇ all ｔhe stｒess of ｔhe day with ｍｉne.0１1 The wｏｒkｉnｇ lunｃhＤｉａlogue １A： Excuse ｍe, Doｎ? I hate to bother you, buｔI neｅd your help oｎｓomeｔhing. Do ｙou havｅ tｉｍe ｔo ｂｒｉeｆ me oｎ the Marｔiｎaccoｕnt ｔoｄay？B: Oh, ｔｈat'ｓ rｉght． Yｏu are supposｅｄ to delｉvｅｒ a bｒief ｏn that account tomorrｏw. I knoｗtherｅａｒe some things Ｉneｅd ｔo sharｅｗith ｙou aｂout that. Ｂut，ｇoｓh, I ｄon't knｏw.... Ｔhiｎgｓ are rｅａllｙｂuｓy fｏｒ me today，ｔhe oｎｌy ｔime I ｃan manaｇe to squeｅzｅ oｕt mｉgｈt ｂe oｖｅｒｌunｃｈ bｒeak.．..Ａ: I hate to make you ｗｏrk ｔhｒouｇh your luｎch breaｋ wｉｔh how busｙ you are．..．B: It's ｏkay．.．．I'ｖe aｌreａdy had sｅveral dａys ｉn ａr ｏw woｒkiｎg throｕgh lunch....A: Ｈow abｏut ｔhis...． We cａn make it a woｒkｉng ｌuｎｃｈ this aｆtｅrnoon, anｄＩ'll ordｅｒ some Cｈinｅse food fｏr dｅliｖeｒy. I ｔ'll ｂe my trｅat.B: Ｙou don＇t have to do ｔhａt..．．Ａ：Ｉ iｎｓｉsｔ. I rｅally aｐｐｒeｃiaｔｅ you ｔakinｇ timｅto work wｉth mｅｉn. Ｗhaｔ is ｙouｒ fａvoriｔe fａｓt fｏod? Ｉ'll cateｒ tｏ yｏur tａstｅ.B： Aｃｔually I do like Ｃhiｎese．..． Let＇s make ｉt ａｄate for Chop Ｓuey ａｎｄthe Marｔin accounｔ at about 1２：3０． Doeｓthat sound good?A： Great．Ｉ'll brｉng ｔhe ｆoｏd.Dialogue 2A: For our ｌｕnｃh meetiｎｇｗiｔh the ｉｎｖestors, do ｗe hａve to make ａｒeseｒvation at tｈe reｓｔaｕｒａnt or do wｅjusｔ s ｈow up？Ｂ: Usually ｆｏr ｌunch, we ｄoｎ't ｈave ｔｏreｓeｒvｅ a tabｌｅ， they ｓhoｕld ａlｌoｗ waｌk-ins. Buｔｔo be ｏn ｔhｅ saf ｅｓｉde, I'lｌorder ａ tablｅfor ｈalf－ｐast tweｌve. Will that ｓuit ｙｏｕr schｅdulｅ?Ａ： I've ａｒrangｅd to mｅet theｍaｔtｈｅ restauranｔ aｔtwelve. Cａn you ｍakｅ tｈe reseｒｖａｔｉon a ｌittlｅ eａrlieｒ? Iｆwe start ｅarlier, ｉt ｗｉlｌｇive ｕs more tｉme for ａlonger ｌunch．B: Aｒｅｙou planｎing on treａtinｇ tｈe investｏｒｓｔo ａ fuｌl-c ｏursｅ mｅａl？Ａ: Yes, ｗｅ＇lｌ stａrt ｗitｈaｐpeｔizers, fｏllｏw wｉtｈ a s ｏup and salad course, then main dishes of prime ｒiｂｏr cordon bleu chｉcken， and finｉｓh uｐ witｈ a ｄｅlicｉous ｒiｃh dessｅrt of s ｏmｅ sort．B：Ｔｈaｔ'ｌl be ｐrettｙ hｅaｖy foｒａ miｄ-day meａｌ, don't ｙoｕ think？Ａ: Ａｓ alｏｎg aｓ wｅstaｙ away ｆrom anythｉｎｇ aｌｃoholic，wｅ should be okａｙ.B: With ｙouｒｐrime rib and chiｃkｅn chｏices, yｏu'd beｔtｅｒhope noｂoｄｙ'ｓｖeｇetarian.Ａ: We caｎ mａke some spｅｃiaｌ arｒaｎgｅmｅnｔ if we neｅｄ to. After all, it's the compaｎy who is ｆoｏtinｇ the biｌｌ．0１2 Iｎｔernaｔiｏｎal Bｕsiness TrａvelﻫDialogue １Ａ: I hｅar you＇rｅ being seｎt to Madrid for ｔhｅａｎnuａl co ｎｆerence. Ｉs thａｔ riｇht?ﻫB：Ｙes, it woｕｌd be ｍy first tri ｐ oｖｅrseａs. Actualｌｙ, iｔ'ｓ gｏinｇｔo bｅ my firsｔ time leav ｉnｇ the ｃｏuntry．A: Ａre yｏu sｅｒｉouｓ? You haveｎ't even beｅn anywhere on vac ａtｉon?ﻫB: No, I ｈaｖe never vaｃatioｎed aｎywherｅ exotｉc. But eveｎｉf I don'ｔget a chaｎｃe ｔo tｒａｖel ｏn mｙｐersonal t ｉme，ａt lｅａｓt I ｃan ｔravｅl on ｃoｍｐany time！ﻫA: Well, being able ｔo go tｏ thｅ confeｒeｎｃe sｏunds liｋｅ sｕcｈ a gre ａt opporｔunity. Havｅ yoｕａpplied at the embａｓsy fｏr a visa ｙet?B: Yes， it ｗaｓｎ'ｔ too haｒｄ tｏｇｅt．All Ｉ had to do wa ｓｆｉll ouｔtｈｅ papeｒwork and ｐａy the ａpplｉｃａｔion ｆee. Ａ: Yｏu leave nexｔ Tｕｅsday, ｒight? Wｈat ｔime is yｏuｒflight?ﻫB: Mｙ fliｇｈt departs at 7 ａm. I have everything eｘｃep ｔ for my luggａｇe reａdy.ﻫA：If ｙｏur flｉght ｉｓｌｅａｖi ｎg so ｅarｌy, I cａn take you ｔo ｔhe airport and sｅe yoｕ off. I＇ll stiｌl bｅ abｌe ｔo mａkｅ it intｏ the office by 9.B： That would ｂe ｇreat！Ｔhankｓ a lot!Ｄiaｌｏgｕe ２ﻫＡ： Hoｗweｒe thingｓｉn tｈe Tｏｋyo branch w ｈｅn yoｕ werｅthere？ﻫＢ: Gooｄ! Tｈey havｅexpanded aｎd ａr。
商务英语情景对话100主题
商务英语情景对话100主题In the dynamic world of business, effective communication is the cornerstone of success. One of the most critical aspects of business communication is the ability to engage in meaningful and professional dialogues. These dialogues can take many forms, from formal negotiations to casual client interactions, and they play a vital role in fostering strong relationships, closing deals, and driving business growth.To help aspiring business professionals navigate the complexities of business English, we have compiled a comprehensive list of 100 common business English dialogue scenarios. These scenarios cover a wide range of topics, from introductions and greetings to problem-solving and conflict resolution. By familiarizing oneself with these dialogues, individuals can develop the confidence and skills necessary to communicate effectively in a business setting.Scenario 1: Introducing Yourself at a Business EventA: Good evening, my name is Emily Johnson. I work as a marketing manager at ABC Corporation. It's a pleasure to meet you.B: It's wonderful to meet you too, Emily. I'm Thomas Nguyen, the sales director at XYZ Inc. I've heard a lot about your company's innovative marketing strategies. I'd love to learn more about what you do.A: That's great, Thomas. I'd be happy to discuss our marketing approaches in more detail. Perhaps we could find some time to grab a coffee later and chat?B: Absolutely, that sounds like a fantastic idea. I look forward to our conversation.Scenario 2: Discussing a New Business OpportunityA: Good morning, John. Thanks for taking the time to meet with me today.B: No problem at all, Sarah. I'm always eager to explore new business opportunities. What do you have in mind?A: Well, I've been thinking about a potential partnership between our two companies. I believe there could be some synergies that we could leverage to benefit both of our organizations.B: That's an interesting proposition. Can you tell me more about what you had in mind?A: Absolutely. I've been looking at your company's product line and I think there's a great opportunity for us to cross-promote and co-market some of our complementary offerings. What are your thoughts on that?B: That's certainly an intriguing idea. I'd need to discuss it with myteam, but I can definitely see the potential benefits. Let me take a closer look at the details and we can reconvene later this week to discuss further.A: Sounds good, John. I'll look forward to our next conversation.Scenario 3: Handling a Customer ComplaintA: Hello, this is Sarah from ABC Corporation. How can I assist you today?B: Hi Sarah, this is John from XYZ Company. I'm calling to express my dissatisfaction with the order we placed last week.A: I'm sorry to hear that, John. What seems to be the issue?B: The shipment we received was missing several key components, and the ones we did receive were defective. This has caused a significant delay in our production schedule, and it's costing us a lot of money.A: I understand your frustration, John. Let me look into this issue right away and see what we can do to resolve it.B: I would appreciate that, Sarah. This is a critical order for us, and we need to get it resolved as soon as possible.A: Absolutely, John. Let me gather the details and I'll get back to you within the next two hours with a proposed solution.B: Thank you, Sarah. I look forward to your update.A: You're welcome, John. I'll be in touch shortly.Scenario 4: Negotiating a ContractA: Good afternoon, Mr. Patel. Thank you for taking the time to meet with me today.B: It's my pleasure, Ms. Sharma. I'm glad we could find a convenient time to discuss the terms of our potential contract.A: Absolutely. As you know, we've been working closely with your team over the past few months, and I believe we've reached a point where we're ready to move forward with a formal agreement.B: That's great news. I'm confident that we can come to a mutually beneficial arrangement. What did you have in mind in terms of the key contract terms?A: Well, as we discussed previously, we're proposing a three-year contract with an option to extend for an additional two years. We'd also like to include a clause for annual price adjustments to account for inflation and market changes.B: I see. Those terms seem reasonable. However, I'd like to discuss the exclusivity clause in more detail. I'm concerned about the potential impact on our ability to explore other partnerships.A: I understand your concern, Mr. Patel. Perhaps we could explore a more flexible approach, where the exclusivity is limited to specific product lines or regions.B: That's an interesting suggestion. Let me discuss that with my team and get back to you with a counterproposal.A: Sounds good. I look forward to hearing from you, and I'm confident we can find a solution that works for both of our organizations.B: Absolutely. Thank you for your time, Ms. Sharma. I'll be in touch soon.Scenario 5: Conducting a Performance ReviewA: Good morning, Jane. Thank you for taking the time to meet with me today.B: Good morning, Mr. Smith. I appreciate you scheduling this performance review.A: As you know, it's that time of year again where we take a step back and reflect on your contributions and performance over the past 12 months.B: Yes, I'm looking forward to the discussion. I've been working hard to achieve the goals we set last year, and I'm eager to get your feedback.A: Excellent. Let's start by discussing your key accomplishments. I've noticed a significant improvement in the customer satisfaction scores for your team.B: Thank you, that's great to hear. My team and I have been focusing on enhancing our customer service approach, and it's nice to see that our efforts are paying off.A: Absolutely. I'm also impressed with the way you've taken on additional responsibilities and demonstrated strong leadership skills. B: I'm glad you've noticed that. I've been trying to expand my role and contribute more to the overall success of the department.A: That's wonderful. Now, let's talk about some areas forimprovement. I've noticed that your project management skills could use some refinement.B: I appreciate you pointing that out. Time management has been a challenge for me, and I'm committed to improving in that area.A: Great, I'm glad you're aware of that. We can discuss some training options that may help you develop those skills further.B: That would be very helpful, thank you. I'm eager to continue growing and contributing to the team's success.A: Excellent, Jane. I'm confident that with your dedication and our support, you'll continue to excel in your role. Let's wrap up our discussion and talk about your goals for the upcoming year.These are just a few examples of the 100 business English dialogue scenarios that can help individuals develop their communication skills and navigate the complexities of the business world. By practicing these dialogues, professionals can enhance their confidence, improve their ability to negotiate, handle customer inquiries, and effectively collaborate with colleagues.。
商务英语情景对话100主题-真正完整版
商务英语情景对话100主题DaytodayOffice日常事务1Faxes传真2TelephoneCalls电话3MakingTelephoneAppointments电话预约4Memos备忘录5BusinessCorrespondence商业信函6PlacinganOrder下订单OfficeTalk办公室谈话7Coworkers同事8Bosses老板9Brainstorming集体讨论10Commuting乘公交车上下班11TheWorkingLunch工作午餐BusinessTrip商务旅行12InternationalBusinessTravel国际商务旅行13DressingforBusiness商务着装14HotelSituations旅馆情景15NegotiatingtheSubway乘地铁ClientReception接待客户16ReceivingClients接待客户17EntertainingClients招待客户18AccommodatingForeignClients 接待国外客户19FactoryTours参观工厂BusinessCommunization商务交流20PersonalIntroductions个人介绍21SmallTalks聊天22DeliveringBadNews 传达坏消息23PoliteQuestions礼貌提问24Farewells道别Negotiation谈判25ClarifyingtheStakes说明利害关系26MakingConcessions做出让步27DiscussingtheBottomLine 讨论底线28AcceptingandConfirming 接受和确认29HardBargainersVSSoftBargainers强硬的对手和温和的对手CompanyOrganization公司结构30CEO执行总裁31Stockholders股东32BoardofDirectors董事会33ManagerialStaff管理人员34LaborStaff普通员工MeetingsandInterviews会议和面谈35ExecutingMeetings开会36PerformanceReviews业绩评估37Agendas会议议程38MakingRequests提出要求Presentations业务陈述39PreparationandDevelopingYourTopic准备和展话题40IntroductionsandBeginnings 介绍和开头41MakingTransitionsinthePresentation 陈述中的过渡42Conclusions结论43O&A(QuestionandAnswerPeriod)提问阶段Data数据处理44Trends趋势45Systems制度46Scheduling日程安排47SWOTAn山sis态势分析48StatisticalReports数据统计报告Technology技术49Email电子邮件50ComputerTechnology计算机技术51RunninganInternetBusiness网上做生意52ElectronicGadgets数码产品53WebbasedMarketing网上营销FinancialTopics财务话题54Costing成本55Budgets预算56Auditing审计57TheEconomy经济58Fundraising集资LegalTopics法律话题59Confidentiality 机密60Lawyers律师61Contracts 合同 62Copyright 版权 63 Patents 专利64 EnvironmentalRegulations 环境条例MarketingTopics 营销话题65 MarketingSurveys 市场调查66 TargetAudience 目标消费者67 PrintandMediaAdvertising 印刷和媒体广告68 PromotionalEvents 促销活动 69 DevelopingtheMarket 市场开发 SalesTopics 销售话题 70 SellingPoints 卖点 71TradeShows 贸易展览 72 SalesReviews 检查销售额73 ProductDemonstrations 产品演示 74 FollowinguponLeads 线索追踪 75 CustomerService 顾客服务InternationalTopics 国际话题 76 Sourcing 得到供货77 Export ／Import 出口／进口78 ExchangeRates 汇率79 InternationalGreetingMetho ds 国际问候方式 BigBusiness 跨国公司 80 Mergers 合并 81 Competition 竞争82 ClimbingtheCorporateLadder 进入管理层 83 BranchOffices 分支机构 84 Consulting 咨询EmploymentPractices 雇用惯例 85 FairPay 公平薪酬 86 RecruitingPersonnel 人员招聘 87 Retirement 退休 88 Partnership 合作关系 89R&um6s 简历90 JobInterviews 求职面试SocialandEqualityIssues 社会和平等话题商务英语情景对话100主题92Discrimination 歧视93Welfare福利94LaborUnions工会95StrikesandDemonstrations罢工和示威游行ContinuingEducation 继续教育96ManagementTraining管理人员培训97Seminars／Workshops研究会／研讨会98CompanyRetreats公司培训99Teambuilding团队建设100MBA工商管理硕士1Faxes传真....................................................................................... (7)2\TelephoneCalls电话....................................................................................... . (7)3.MakingTelephoneAppointments电话预约...................................................................................... .. (8)4Memos备忘录...................................................................................... (9)5/BusinessCorrespondence................................................................ .. (10)6PlacinganOrder下订单...................................................................................... .. (11)7Co-Workers................................................................................. .. (12)8Bosses................................................................................. (13)9Brainstorming.......................................................................... .. (14)10Commuting............................................................................. . (15)011Theworkinglunch..................................................................... .. (16)12InternationalBusinessTravel.......................................................... (16)13DressingforBusiness.................................................................. .. (17)14HotelSituations旅馆情景................................................................................... . (18)015NegotiatingtheSubway................................................................ . (19)ClientReception接待客户...................................................................................... .. (20)16/Receivingclients.....................................................................18AccommodatingForeignClients接待国外客户 (22)019FactoryTours........................................................................ . (23)020PersonalIntroductions............................................................... . (23)021Smalltalk........................................................................... . (24)022DeliveringBadNews................................................................... (25)023PoliteQuestions..................................................................... (26)024Farewells........................................................................... .. (27)25Clarifyingthestakes.................................................................. . (27)No.26makingconcession.................................................................... . (28)27DiscussingtheBottomLine讨论底线................................................................................... (29)28/AcceptingandConfirming............................................................... .. (30)29/HardbargainersVS.Softbargainers..................................................... (31)30CEO................................................................................... . (31)31Stockholders股东................................................................................... (32)第4页共89页32BoardofDirectors董事会 (33)33ManagerialStaff管理人员 (34)34LaborialStaff普通员工 (34)MeetingsandInterviews会议和面谈 (35)35ExecutingMeetings开会 (35)36PerformanceReviews业绩评估 (36)37Agendas会议议程 (37)38MakingRequests提出要求 (38)Presentations业务陈述 (39)39PreparationsandDevelopingYourTopic (39)40IntroductionsandBeginnings介绍和开头 (40)41MakingTransitionsintheBoayofthePresenta陈述中的过渡 (41)42Conclusions结论 (41)43Q&A(QuestionandAnswerPeriod)提问阶段 (42)Data数据处理 (43)44Trends趋势 (43)45Systems制度 (44)46Scheduling日程安排 (45)47SWOTanalysis态势分析 (45)48StatisticalReports数据统计报告 (46)Technology技术 (47)49Email电子邮件 (47)50ComputerTechnology计算机技术 (48)51RunninganIntemetBusiness网上做生意 (49)52ElectronicGadgets数码产品 (49)53WebbasedMarketing网上营销 (50)FinancialTopics财务话题 (50)54Costing成本 (50)55Budgets预算 (51)56Auditing审计 (52)57TheEconomy经济 (53)58Fundraising集资 (54)LegalTopics法律话题 (54)59Confidentiality机密 (54)60Lawyers律师 (55)61Contracts合同 (56)62Copyright版权 (58)66----TargetAudience目标消费者 (61)74FoUowinguponLeads线索追踪 (68)76----Sourcing得到供货 (70)91WomenintheWorforce (82)92-----Discrimination .................................................................. 歧视 82 93----Welfare福利. (83)94---LaborUnions工会 (84)96---ManagementTraining管理人员培训 (86)97------Seminars/Workshops研讨会 (86)98-------Companyretreats (87)100/MBA (88)商务英语情景对话100主题1Faxes传真DialogueoneM:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning. There arequiteafewverytimesensitivematterswiththiscase. I'mafraidIcan'twaitanylonger.F:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheir lawyermanytimes. ButeverytimeIcall,Hissecretarysayshe ’sinameetingoroutoftheofficeoraway onbusiness. Iambeginningtothinkheistryingtoavoidme.M:That'shighlypossible. Heknowsifwemissour filingdeadline,wedon ’tstandachancetocompeteagainstthemforthebid. Trytogetaholdofhimagain. Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcan'tspeaktohimdirectly?M:Askhissecretarytofaxthem.It’hestsamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.F:HowdoIfindMartin ’sfaxnumber?Isheinyourrollerdesk?M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber. I’llemail youtheirofficenumberlatertoday.F:Ok,I'llgetonitfirstthing.M:Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorning'sfaxesonmydesk?I ’mwaitingforsomeurgentfaxesfromheadquarters, I'mprettysuretheycameinlastnight.F:Everythingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeo ffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadable,I'llcallthe nandaskthemtorefax.M:Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark. Ican't makeoutanyofthewords.F:Whataboutthatone?M:Thisone?ThisoneissolightandIcanbarelyreadit.Howcanthatbe?F:Youknow,Ithinkthefaxmachineisoutoftoner. Icanchangethetonercartridge.Thatshouldsolve theproblem.M:Yes,butthisonewillhavetoberefaxedaswell. Andlook,there'sabout3pagesmissing. Itlooks likethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.2\TelephoneCalls电话第7页共89页商务英语情景对话100主题Dialogue1A:Hello,thankyouforcallingBradfordandSons. ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I’llchecktoseeifsheisavailabl e.B:Noproblem.A:I'msorry.Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveam essageforher?B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday,shecanreachmeatmyofficenumber,635-8799.A:I'msorry.Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?B:Noproblem,myofficenumberis635-8799.Tellhertoaskforextension31.A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.A:IwillmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafternoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaInn,thisisSandy,howmayIdirectyourcall?B:I'dliketospeaktosomeoneaboutreservations.A:Icanhelpyouwiththat.Whatdatewouldyouliketomakeareservationfor?B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,I'msorrySir.Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTo nyParker,Hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?B:Whendoyouexpecthimbackin?A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow.Willthatbealright?B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.A:Couldyoupleasespellyourlastnameforme?B:Sure.It'sD-A-R-C-Y.A:Okay.Mr.Darcy,andyourphonenumberis660-843-3233?3.MakingTelephoneAppointments电话预约DialogueoneM:Hello,BillBretonspeaking. WhatcanIdoforyou?F:Hello,Mr.Breton,thisisJennyJenkinsofBradfordandsonsreturningyourcall. I’msorryyou第8页共89页商务英语情景对话100主题missedmewhenyoucalledmyofficethismorning. Mysecretarysaidyoucalledconcerningourmeeting nextTuesday?M:YesMsJenkins,thankyouforreturningmycall. I’mgladtofinallygetholdofyou.Iwanttoletyou knowIwillnotbeabletomakeourmeetingnextTuesday. Iwouldbeoutoftownthatday. Isthereany possibilitywecanmovethemeetingtoMonday?F:Iamsorry. I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?M:Oh,dear. IwascountingontakingcareofourmeetingbeforeIleave. ButIsupposeIcanshutoffa fewthings. Yes,wecanarrangesomething. IwillbebackThursdaymorning. WhataboutThursday afternoon?Wouldthatworkforyou?F:Thatshouldbefine.Shallwesayabouttwoo ’clock?M:Perfect!Ilookforwardtoseeingyouattw oo’clocknextThursdayafternoon.Ifyouneedtochange thetime,plsfeelfreetocallmeonmycellphone.F:ThanksBurdon,I’llseeyouonThursday.DialoguetwoF:HelloM:Hello,isDorasavailable?F:ThisisDoras,whoiscallingplease?M:Hi,Doras,thisisMikecallingfromparker’I’sdentistrymcallingto.confirmyourappoint mentfortomorrowmorningat9amwithDoctorParker.F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,AndIcan’tmakeitthatearly.M:IfIputyouinthatlaterslot,wouldthatworkout?F:Itwouldhavetobeafterlunch. Doyouhaveanythingavailableabout2o ’clock?M:Sorry,Mam. Theonlyopeningwehaveafterlunchis1:15, butImightbeabletoworkyouinat4:00. Wouldthatbeabettertime?F:That’sallright.IthinkIshouldbeabletomakeitat 1:15. Canyouputmedownforthattimeslot?M:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:15F:Wonderful.Thanksverymuch.4Memos备忘录Dialogue1A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?Whereisanyoneanyway?B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.A:Whythemeetingwaspostponed?Noonetoldmeanythingaboutit.B:Didyougetthememo?A:Whatmemo?Theyhaven ’tanymemothiswholeweek,Icheckmyinboxeveryday. AndIhaven ’t第9页共89页商务英语情景对话100主题seenanything.B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectors onyourdesk.A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy. IknowsometimesIdomanyplease things,ButIalwaysreadallthememosgoaround;theygodirectlytomyinbox. Areyousureweresend towholeoffice?B:Itshouldhavegotaroundtoeverybody, theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmessagespostonthebulletinboard?A:I'musuallytoobusytotakeabunchof coffeebreakbythewatercooler, Anyway,I'msurethe memonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.Dialogue2A:Ms.Dorsen, Ineedtotakeadictationforme,B:Yes,sir.A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon, areyouready? B:Yes,sir,Goahead.A:Attention all staff: effective immediately, all office communication arerestricted toemailcorrespondenceasofficialmemos, theuseofinstancemessageprogrambyemployeeduringworkhour arestrictlyprohibited.B:Sir, Does this apply to intra office communication only or relate a lso restrict externalcommunications?A:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutside communications.B:Butsir,manyemployeesuseinstancemessagingtocommunicatewithclients.A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstance messaginginthisoffice,itwastetoomuchtime. Now,please,continuethememos. Wherewerewe? B:Thisapplytointernalandexternalcommunications.A:Yes, anyemployeewhopersistusinginstancemessaging, willfirstreceiveawarning, andplacedonprohibition,andthesecondsense,theemploymentwill betermination.Anyquestionregarding thisnewpolicymaybedirectlytothedepartmentofhis.B:Isthatall?A:Yes, pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM5/BusinessCorrespondenceDialogueone.A:DidyouseetheletterIgotfromBradformfilms?Theysenttherespondstoyourphonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek, whydidn'ttheysentittome?A:Iguessitmusthavecontactinformation, sotheysentitaddressedincareofyourdepartmenthead,第10页共89页商务英语情景对话100主题anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutMiltoncontract.B:CanIseeitfirstinseconds?A:Sure, hereitis.B:DearMr.Clock, bothertoyourtelephonecalllastFriday, I'mreadingtoconfirmourmeetingonJuly 21st,aswediscussed, ourmeetingistoreviewthecontractdetails.A:Didtheyaskyoutosentthefilesbeforehand?B:Let'ssee, We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeetin g.Itlookslike... Hey!Wasthereanythingelsewassendalongwiththisletter? A:Idon'tthinkso, whydoyouask?B:Theletterwrites: pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelope.A:Maybetheyforgottoattachittotheletter. Youshouldgivethemanothercall.Dialogue2.A:Canyouhelpmeforaminute?B:Sure, whatIcandoforyou?A:I'mtrytowritealettertooneofourclients, ButIjustdon'tknowexactlywhattosay, Idon'tevenknowhow togetstarted, IknowIshouldwrite dearMr. Mrs.orMs., buttheproblemisIdon'tknowthenameofcontactperson.B:YoucanjustputDearSirorMadam,officialesenotpersonal, youcanwritetowhommayconcerned.A:OK, SoIfirstthanksthemfortheirbusiness, Icansaysomethinglike"weareverygratefulforyourcontinuesupport", Howisthat?B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwriting, givethemmore reference.A:Like"Regardingournewproductline, wewouldliketoannounceaspecialpricediscount"B:Right,doyouneedthemtorespond?A:Yes, theletterwouldhaveasurveyinside, andtheyshouldcompleteitandreturntoouroffice. HowshouldIwritethat?B:You cantell them"Pleasefindingtheenclosedcustomerservicesurvey, elsealso,youcansay:"Attachacustomersurvey". Ifyouneedresourceitrightaway, youcantellthemtheurgentbysaying"Pleasereturnthesurveywithoutdelayassoonaspossible. Maybeitmore politewith thisasearlyasconvenience."B:Great!andwhatdoyouthinkIshouldcloseitwith?A:Sinceyoudon'tknowthemthatwellpersonally, probablythebestwayiswouldbeyour?oryoursincerely, youcanalsosayBestRegards.ButIdon'tthinkitwouldbepropertybecauseyoudon'thave thename. Andobviously,shouldhavethem.B:OK, Thanksalotforyourhelp!6PlacinganOrder下订单第11页共89页商务英语情景对话100主题Dialogue1A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset?B:Wewillneednewcartridgesforalloftheofficeprinters?Thatwillbealargeorder, probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment, butIamprettysureallofthemachines will neednewcartridges. Lasttimewhenwemadeourorder tothesupplier,thequantitywasalso especiallyhigh.Theyareusedtoreceivingsuchbulkordersfromus. Aslongaswegivethemaheads upacoupledaysinadvance,theycanusuallyfilltheorder.B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure. Isthereanything elseweneedtoorderwhileIamatit?A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.W eshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatare usuallymadeonamonthlybasis. Anyhow, seewhatyoucandotoexpeditetheorderthistime.B:OK, willdo.Dialogue2A:MayIhelpyou?B:Yes, Iwouldliketoplaceanorderfortonercartridges. Wehaveastandingagreementwithyour company, sowewillneedthesameamountaslasttime.A:Letmekeyinyourinformationintomycomputer. Iwillpullupourrecordsforyou. Doyouhave anordernumber?Whatnameistheorderlistedunder?B:ItshouldbeunderLeslieSmith.Thenumberis184796A:Yes, Mr. Smith. Ihaveanorderforthreecasesofcartridges, itthatwhatyouwouldliketo refill?B:Yes.A:Istherethecorrectbillingaddress?B:No, plspostthebillto124HildrodLane, MiltonCounty, 98830.A:Iwillsendyouaninvoiceinthenextfewdays. Yourordershouldbedeliveredbeforetheendofthe dayonMonday.B:Thankyou.7Co-WorkersDialogue1A:I'mreallyfedupwithHarry!He'sthebiggestairheadI'veevermet.Healwaysmakescareless mistakes, andhe'sapaintoworkwith.B:Youshouldn'tbesonegative.You'llalwayshavesomeco-workersthatarehardertoworkwiththanothers. Butif youarenegativeandstartname-callingintheoffice, itwill makeabadworking environmentforeverybody.A:Youonlysaythatbecauseyoudon'thavetoworkwithhim. Thepeopleinyourdepartmentseemto第12页共89页商务英语情景对话100主题capableandnicetobearound. TakeMaryfor example.She'ssmartandenthusiastic. I've neveranyoneascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses. EvenLarry. Hemightbeapaintobearound, buthe'salsoverygoodatstayingin budgetonprojects.Mary, ontheotherhand,spendsourprojectmoneylikethere'snotomorrow. Also,she'sneverwillingtostayalittlelaterattheoffice. Shealwaysleaveat5:00pmsharp.A:Isn'tthereanyoneintheofficethatisaperfectco-worker?WhataboutBob?EverybodylovesBob. Eventhoughhe'sfreshoutthecollegeandstillabitgreen, heisagreatco-worker.B:Youareright.He'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonproject s.Theonlythinghe'slackinginisexperience.A:Maybethat'swhyhe'ssonice!Dialogue2A:Doyougetalongwithyourco-workers?B:Igetalongprettywellwithmostofthem. Itseemstherearealwaysafewrottenapplesinthebunch, though. LikeMargaret. Idon'tknowwhymanagementhasn'tfiredheryet. She'saterriblegossip. A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygossip?B:It'snotonlythatshegossip, butshealsotriestostartproblemsamongotheremployeesbyspreading rumorsandtellingliesaboutherco-workers. She'snottrustworthy, andinmyopinion, Ithinkshe's nuts.A:Sohowdoyoudevelopgoodrelationshipsintheoffice?B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers'feelingsandneeds. If youareawareofotherpeopleanddoyourparttomakeagoodworkingenvironment, youshouldbeable togetalongwithmostofthepeopleyouworkwith.A:Ithinkyou'reright. Butitdoesseemthattherearealwaysafewco-workersthatarehardertowork withthanothers.8BossesDialogue1A:Howarethingsattheofficelately?B:Justawful. Twoweeksago, wegotanewboss, andIcan'tstandhim. Heisreallyunreasonable aboutourworkload. Sincehecame, I'vebeensobusythatIhaven'thadtimetobreathe!A:Thatbad, huh?Whatabouthispersonality?It'saniceguyatleast?B:Ishouldbesolucky. Henotonlygiveustoomuchwork, butheisalsojustplainmeanaboutit. Heconstantlyyellsatusorcriticizesus. Heisalwaysdegradingtheemployees.A:Whataterribleworkingenvironment!Haveyoutriedtotalkanyoneaboutit?Maybethebossofyourb oss?B:Iwasgoingto, butmybossguessedwhatIwasthinking. Hegavemesomuchworktodothis afternoonthatIdidn'tgetaroundtomeetingwiththesupervisorofourdepartment.第13页共89页商务英语情景对话100主题A:Itmustbeterrible.Whydon'tyoujustquit?B:Ifitwasn'tforthemoney, Iwouldquitinaheartbeat. Buttheproblemis, Ican'tsupportmyself ifIdon'twork.A:Yeah. Butabosslikesthat?Todealwithhimeveryday, youshouldgetaraise!Dialogue2A:Doyougetalongwithyourboss?B:ActuallyIdo.Sheisreallyunderstandingandreasonablemostofthetime.TherewasonlyonetimeIdidn 'treallyagreewithher.A:Whenwasthat?B:Onceshefiredoneofmyco-workersfordrinkingonthejob. Ifeltbadforhim, becauseitisso hardtofindajobthesedays,andhehasafamilytosupport.A:Well,heshouldn’havetbeendrinkingonduty.It'syour boss'responsibility tomakesureemployeesaresafe, andalsodoingtheirjobs.B:Youareright. Shewasbeingagoodbosswhenshefiredhim, ButIjustfeltsorryforhim, that 'sall.A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss?B:Notreally.Allofusattheofficerespectourbossalot.A:Youareluckyyoucangetalongsowellwithyourboss. Itmakesabigdifferenceinhowmuchyou enjoyyourjob.B:Nokidding. Ifyoudon'tlikeyourbossorco-workers, theycanmakeyourlifemiserable.9BrainstormingDialogue1A:Haveyouthoughtupanygoodideasforourbusinessproposal?B:Ihaven'tcomeupwithanythinggoodyet.Somehowmybrainisn'tfunctioningtoday.A:Maybeyoushouldtakeabreak, you'vebeensittingatyourcomputerforthreehourstryingtop utsomethingtogether.Nowonderyourmindisn'tverysharpnow.B:Icameupwithafewdifferentthoughtsontheproposal, butnowI'vecompletelyrunoutofideas .A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.B:Wecoulddothat, butIhatetoputeverythingonhold.A:You'reright, it'snogoodtohavethingsupintheairfortoolong.Dialogue2A:We'vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheirworkdoneduringthe workday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.B:Well, whatdoyousuggest?It'snotthatweareall wastingalotof time. Factis, we'reunderstaffed. Peoplejusthavetoomuchtodo.A:Soyouthinkweshouldhiresomenewpeople?Thatisonepossiblesolution. Whatelsecouldbethe第14页共89页商务英语情景对话100主题problem?B:Maybewedohavesomeproblemswithtime-management. Ifpeoplewerealwaysontimetowork, theymightgetmoredoneinthemorningbeforelunch.A:That'strue.Also,maybewe couldshortenthelunchbreakfromonehourtofortyfiveminutes. Thatwouldaddalittletimetoeveryone'sday.B:Fifteenminuteswouldbegood, butIwonderifitwouldmakeabigimpactontheemployees'output. Istillthinkit'saproblemwithtoomuchworkload.A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewpro jects.Thatwouldlighteneveryone'sload.10CommutingDialogue1A:Where'sBill?Theambassador[?m'b?s?d?]isalreadyhere.Themeetingissettostartat9am.B:He'slateagain.Trafficisprobablyholdinghimup. Youknow, hecommutesfromthesuburbs. It'snoteasycommutingeveryday.Weshouldcuthimsomeslack.A:Eventhoughthetrafficisbumper-to-bumperoutthere, Idon'tthinkit'sheavytrafficthatmakesBilllat e. Hetakesthetrain, remember?B:Oh, that'sright. Well,thetrainshouldn'tbelate. Thatmeansthereisonlyoneexplanation....Billmusthaveoverslept .A:Well,tobefare, sincehe'scomingallthewayfromLancaster, he'sgottogetupmuchearlierthantherestofus. Hemustgetstartonhiscommuteabout6:30, notellingwhattimeheactuallyget sup.B:That'sright, becausehe'sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity, thenswitchtrainstotheredline.Inall,thetrip'sgottotakemorethan2hours.A:Whydoesn'thejustdrivetowork?B:It'stoodifficult toparkyourcarinthecity. Also, thetrafficcominginfromthesuburbsisanightmare.Dialogue2A:Ican'twaituntilmycarisrepaired. Thecommutingwithpublictransportationiskillingme.B:Itcan'tbethatbad.A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning;Igottotallysquishedb yaboutahundredbusycommutersonthewaytowork.B:Atleastthesubwayisbetterthanthebus.It'sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.A:That'strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey, howdoyougettoworkeveryday?B:Iridemybike. Idon'tlivetoofaraway, soit'sprettyconvenient. it'sonlyaboutatenminutebike第15页共89页商务英语情景对话100主题ridefrommyhousetotheoffice.A:I'llbetit'sgoodexercise, too...agoodwaytokeepfit.B:Yes, notonlyagoodwaytokeepinshape, butagoodwaytorelievestressaswell. Whileyou're stressedoutbyyourcommute, I'mreleasingallthestressofthedaywithmine.011TheworkinglunchDialogue1A:Excuseme,Don?Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMar tinaccounttoday?B:Oh, that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow. Iknowthereare somethingsIneedtosharewithyouaboutthat. But, gosh, Idon'tknow.... Thingsarereallybusy formetoday, theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreak....A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare....B:It'sokay....I'vealreadyhadseveraldaysinarowworkingthroughlunch....A:Howaboutthis.... Wecanmakeitaworkinglunchthisafternoon, andI'llordersomeChinese foodfordelivery. It'llbemytreat.B:Youdon'thavetodothat....A:Iinsist. Ireallyappreciateyoutakingtimetoworkwithmein. Whatisyourfavoritefastfood?I'll catertoyourtaste.B:ActuallyIdolikeChinese.... Let'smakeitadateforChopSueyandtheMartinaccountatabout12:30. Doesthatsoundgood?A:Great.I'llbringthefood.Dialogue2A:Forourlunchmeetingwiththeinvestors, dowehavetomakeareservationattherestaurantordo wejustshowup?B:Usuallyforlunch, wedon'thavetoreserveatable, theyshouldallowwalk-ins. Buttobeonthe safeside,I'llorderatableforhalf-pasttwelve. Willthatsuityourschedule?A:I'vearrangedtomeetthemattherestaurantattwelve. Canyoumakethereservationalittleearlier ?Ifwestartearlier,itwillgiveusmoretimeforalongerlunch.B:Areyouplanningontreatingtheinvestorstoafull-coursemeal?A:Yes,we'llstartwithappetizers, followwithasoupandsaladcourse, thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.B:That'llbeprettyheavyforamid-daymeal, don'tyouthink?A:Asalongaswestayawayfromanythingalcoholic, weshouldbeokay.B:Withyourprimeribandchickenchoices, you'dbetterhopenobody'svegetarian.。
商务英语情景对话(30个主题,全英文)
/lesson/mp3/shw100/index_2.html1. FaxesDialogue oneM: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer. F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number? Is he in your rollerdesk?M: No, but you can also call their off ice and ask the secretary to give you their fax number. I’ll email you their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.F:Evething that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.M:Yeah,you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F:What about that one?M:This one?This one is so light and I can barely read it. How can that be?F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M:Yes,but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred or too light. They are unreadable.F:I guess the fax machine is out of paper too. Don't worry,I'll have someone look at it this afternoon,and in the meantime,I'll have your documents refaxed to our other fax machine.2. Telephone CallsDialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you? B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available. B:No problem.A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:I'm sorry,I didn't quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:I'd like to speak to someone about reservations.A:I can help you with that.what date would you like to make a reservation for?B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .A:Could you please spell your last name for me?B:Sure.It's D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?B:That's 3235.A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.3. Making Telephone AppointmentsDialogue oneM:Hello,Bill Berton speaking. What can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My sacretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins,thank you for returning my call. I’m glad to finally get hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shutoff a few things. Yes,we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F:That should be fine,shall we say about two o’clock?M:Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time,pls feel free to call me on my cell phone.F:Thanks Burdon,I’ll see you on Thursday.Dialogue twoF:HelloM:Hello,is Doras available?F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parker’s dentistry. I’m calling to confirm your appointm ent for tomorrow morning at 9am with Doctor Parker.F:Oh,I almost forgot. Thank you for calling to remind me. Actually,I do need to change the time of my appointment.I have a scheduling conflict,and I can’t make it that early.M:If I put you in that later slot,would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M:Sorry,Mam. The only opening we have after lunch is 1:15, but I might be able to work you in at 4:00. Would that be a better time?F:That’s all right.I think I should be able tomake it at 1:15. Can you put me down for that time slot?M:No problem,I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15F:Wonderful. Thanks very much.4. Four.MemosDialogue 1A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?B:Didn't you hear about that, our meeting was postponed until Friday.A: What? the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They havn't any memo this whole week, I check my inbox every day.And I havn't seen anything.B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office?B: It should have got arround to every body, they also post a copy of the memo in the break room. Don't you ever look at meassages post on the bulletin board?A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B: Yes, sir;A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B: Yes, sir, Go ahead.A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.B: Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communciations.B: But sir, many employees use instance messaging to communcate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.5. Busines CorrespondanceDialogue one.A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B:If you want to see something about my call last week, why didn't they sent it to me?A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.B:Can I see it first in seconds?A:Sure, here it is.B:Dear Mr.Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.A:Did they ask you to sent the files beforehand?B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like... Hey! Was there anything else was send along with this letter?A: I don't think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A:Can you help me for a minute?B:Sure, what I can do for you?A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.A: Like "Regarding our new product line, we would like to anounce a special price discount"B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."B: Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6. Placing an OrderDialogue 1A: Our toner cartridges are already out of ink...Could you make an order for a new set?B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time. B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do youhave an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796 A.A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you.7 Co-WorkersDialogue 1A: I'm realy fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B: You souldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5:00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they grossip?B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working enviroment, you should be able to ge along wiht most of the people you work with.A: I think you're right. But it does seems that there are always a few co-workers that are harder towork with than others.8 BossesDialogue 1A: How are things at the office lately?B: Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working enviroment! Have you tried to talk anyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B: If it wasn't for the money, I would quit in a heartbeat. But the probelm is, I can't support myself if I don't work.A: Yeah. But a boss like that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonalbe most of the time. There was only one time I didn't really agree with her.A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he souldn't have been drinking on duty. It's your boss' responsibilty to make sure employees are safe, and also doing their jobs.B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B: Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B: We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem?B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador[ 鎚'b鎠ədə ] is already here. The meeting is set to start at 9 am. B: He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the trafic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B: Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation.... Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6:30, no telling what time he actually gets up.B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B: It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me. B: It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning, I got totally squished by about a hundred busy commuters on the way to work.B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too...a good way to keep fit.B: Yes, not only a good way to keep in shape, but a good way to relieve stress as well. Whileyou're stressed out by your commute, I'm releasing all the stress of the day with mine.11 The working lunchDialogue 1A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today?B: Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some things I need to share with you about that. But, gosh, I don't know.... Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break....A: I hate to make you work through your lunch break with how busy you are....B: It's okay.... I've already had several days in a row working through lunch....A: How about this.... We can make it a working lunch this afternoon, and I'll order some Chinese food for delivery. It'll be my treat.B: You don't have to do that....A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food? I'll cater to your taste.B: Actually I do like Chinese.... Let's make it a date for Chop Suey and the Martin account at about 12:30. Does that sound good?A: Great. I'll bring the food.Dialogue 2A: For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up?B: Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But to be on the safe side, I'll order a table for half-past twelve. Will that suit your schedule?A: I've arranged to meet them at the restaurant at twelve. Can you make the reservation a little earlier? If we start earlier, it will give us more time for a longer lunch.B: Are you planning on treating the investors to a full-course meal?A: Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort.B: That'll be pretty heavy for a mid-day meal, don't you think?A: As along as we stay away from anything alcoholic, we should be okay.B: With your prime rib and chicken choices, you'd better hope nobody's vegetarian.A: We can make some special arrangement if we need to. After all, it's the company who is footing the bill.12 International Business TravelDialogue 1A: I hear you're being sent to Madrid for the annual conference. Is that right?B: Yes, it would be my first trip overseas. Actually, it's going to be my first time leaving the country.A: Are you serious? You haven't even been anywhere on vacation?B: No, I have never vacationed anywhere exotic. But even if I don't get a chance to travel on my personal time, at least I can travel on company time!A: Well, being able to go to the conference sounds like such a great opportunity. Have you applied at the embassy for a visa yet?B: Yes, it wasn't too hard to get. All I had to do was fill out the paperwork and pay the application fee.A: You leave next Tuesday, right? What time is your flight?B: My flight departs at 7 am. I have everything except for my luggage ready.A: If your flight is leaving so early, I can take you to the airport and see you off. I'll still be able to make it into the office by 9.B: That would be great! Thanks a lot!Dialogue 2A: How were things in the Tokyo branch when you were there?B: Good! They have expanded and are doing better than they were last quarter. It's nice to see some improvement for a change.A: Do you see the trend continuing over the next few months?B: Yes, especially with so many of our executives going back and forth from here to Japan. The only problem is, they may have trouble when they go to open up business here.A: Why would you say that?B: They aren't too familiar with doing business outside of Japan. There are a lot of cultural differences to account for.A: I'll say! Sometimes they just do things really differently. But one thing I can say, they are really hospitable.B: Have you ever been to Japan?A: Sure! I just got back yesterday. I'm still suffering from jet lag.13 Dressing for BusinessDialogue1Did you see the way that Brian came to work yesterday? Ever since he came back from that conference in Silicon Valley, he's been coming to work dressed in jeans and sweatshirts. It's like he's decided to make himself at home in his office. I don't know how long it'll take before the management talks to him about it.He was really influenced by the way they do things on the west coast. I guess the working atmosphere is a lot more relaxed and casual in California. It comes from the information technology industry.. there isn't such a large division between home and office, so people want to work in the clothes they feel more relaxed in.Maybe so, but it seems kind of strange, which the rest of us in white shirts, dark suites, and ties.It's not as bad as that...We are allowed to wear more casual jackets and trousers. Besides, didn't you hear what Brian found on his desk this morning?。
商务英语考核话题（推荐阅读）
商务英语考核话题（推荐阅读）第一篇：商务英语考核话题商务英语口语话题1、Discuss advantages and disadvantages for ways of working2、Developing a conversation with your partner(Imagine it is your first time to see each other)3、Student A(a journalist)interview student B about optional topic(eg.business in your home town or country // present and future changes in working life // What is most important to you when choosing a job? // describing his jobs)4、Discussing a schedule of an event5、Discuss advantages and disadvantages for different types of advertising6、How to decide a proper advertisement?7、Delegate the following jobs to your partner: Prepare a report on the effectiveness of the company’s websiteORAttend a trade fair for you this weekend.8、Discuss workplace decoration(coffee shop)with your partner9、Should your future boss make rigorous rules to run the company and manage all the employees?10、Discuss the differences between marketing and sales with your partner.11、Discuss English training needs with your partner.12、Compare online courses and face-to-face courses. 第二篇：商务英语口试常见话题In this part each candidate’s task is to choose one topic from a set of three, and to talk about it for one minute.Candidates have one minute in which to prepare and should use this time to make brief notes.The other candidate listens to the talk and is invited to ask one or two questions at the end.Candidates may make notes while listening to their partner.Each candidate isgiven a different set of three tasks from which to choose.General procedureA choice of three different topics One minute preparation while making notes A/B starts with the other listening---one minute Question asked1.Customer relation: the importance of offering incentives to customersOffering incentives to customers can help you to strengthen your customer base and enhance customer loyalty.If you offer incentives such as vouchers, complementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services.At the same time the image of your company will be improved and your brands are more likely to be known by customers.2.Product promotion: how to ensure that products are promoted effectively at international trade fairsYou should send a professional team of experts to arrange the promotion at the trade fair.They must be familiar with the products you want to promote at the fair.Meanwhile they must be good at dealing with clients especially foreign clients.You should use advanced technology to display your products at the fair.Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products.You should design your show room and stand carefully to attract more customers.Your stand should be put up at an obvious place so that every customer can get an easy access to your products.3.How to reduce labor turnover ratesIn order to reduce labor turnover rates we must take the following effective measures: Set up a clear staff appraisalprocess to make sure that the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the company.Thus no one will complaint about unfair promotion which once forced some of your staff to leave their jobs.If permits enhance the staff benefits including their base pay annual bonus and other benefits.An incentive system should also be necessary to encourage the staff to work with the company longer.Improve the work environment of your company or factory.Try to foster a spirit of mutual help among your staff and let them understand that the company or factory is far more than just a workplace.It’s a family where all members are supported and valued.4.Career development: the importance of being willing to acquire new skills throughout your career With the unceasing development of science and technology the workplace is now undertaking profound changes.The way you do your work and the equipment you use in your work will definitely change or upgrade in the future, which means you have to learn new skills to deal with these changes.Remember: you are never too old to learn.New skills will make you keep up with the latest technology and help develop yourself throughout your work life.5.International sales: how to research foreign markets effectivelyYou should notice the difference between foreign and domestic market and set your target according to specific situation of foreign market.For example: given the different state of living standard the purchasing power of your target market may be higher or lower than the domestic market.If you ignore the difference you are likely to make mistakes in products’ pricing in foreign market.You should ensure that your research team is excellent at carrying out research in a foreigncountry.That means every member of the team should mater the native language and be familiar with the specific culture of the target market.6.Production management: how to implement an effective just-in-time system What is a JIT production system? JIT is an approach to achieving excellence in a manufacturing company based on the continuing elimination of waste(waste being considered as those things that do not add value to the product).A repetitive production system in which both the movement of goods during production, and deliveries from suppliers, are carefully timed so that at each step of the process, the next(usually small)batch arrives for processing just as needed.The logic behind JIT: Nothing will be produced until it is needed.7.Travel: the importance of being able to speak foreign languages in international business8.Marketing: how to assess whether there is a market for a new productYou should carry out a research on the customer demands to see if there is a read need in the market for your new product.The feedback or result will help you to decide whether to launch the new product on the market.You should pay special attention to your competitors.Detect whether they are going to launch their new product onto the market.if the answer if yes that probably means there is a demand in the market for some new product.Then be quick and put on your rival product to coincide with them.9.Human resources: how to use staff appraisal schemesYou should see to it that the staff appraisal schemes be a chance for management and employees to come together and exchange ideas, set joint targets and improve the way decisions are reached.The scheme should have a clear appeal process andany negative feedback should be accompanied by evidence such as dates, times and outcomes.Most importantly ratings should reflect measurable element of the job requirements.10.Advertising: the importance of television and cinema advertisementIn fact television and cinema advertising both function as a kind of media which tells or even guides people to buy products or services.With the development of the telecommunication television has become the most important carrier of advertisement and as a result of that TV advertising has the largest amount of audience all over the world.They have penetrated into people’s daily life and persuaded them to buy whenever they turn on them.On the other hand the popularity of the movie make every audience be under the influence of cinema advertising at the beginning and end of the movie.11.Staff management: how to ensure effective lines of communication between the workforce and managementAs the leader of the company you should open up a channel for the workforce and management to communicate directly.For example you can hold a monthly meeting within the company, which is attended by both the reps from workforce and management.They are allowed to talk with each other openly and freely to exchange views and opinions.They can also set common objectives.You should achieve this effectiveness by making use of up-to-date technologies.For example you can set up a forum on the intranet of your company so that every member can air and exchange their views on the forum.In this way a effective line of communication will be set up.You should set up an incentive system to make your staff talk with their line managers.12.Finance: how to ensure accurate cashflow forecastsyou should establish a monitor system in the first place to detect any possible cashflow gap which will occur during your production and operation.This system can calculate the balance between your income and expenditure on a daily base.And should there be any sign of cashflow problems the system will warn your staff to do something about it before hand.In order to achieve the accuracy you must set up a report system which demands every manager report the current financial status of his or her departments.The information will be collected everyday for you to take consideration.13.International sales: how to decide which sales incentives to offer a new foreign customer(本题做为思考题，请大家自行考虑一下。
商务英语热门话题42个
一、贸易准备及策略Trade preparing and MethodUnit 1 约会安排Appointment焦点句型希望见面时◆I’d like to make an appointment to see you . 我想约个时间见您。
◆I’d like to come and see you. 我想去见您。
◆Would it be possible for me to talk to you in person about that? 我能不能和你本人谈谈那件事？◆I’d like to see you at your earliest possible convenience. 如果方便的话，我想尽早去见您。
◆Could we get together and discuss it a little more? 我们能不能聚在一起，再讨论一下这件事。
◆Could we meet and discuss the matter in a little more detail? 我们能不能碰个面，再讨论一下这件事的细节。
◆I wonder if it would be possible for us to meet at your earliest convenience and discussthe matter in a little more detail. 如果方便的话，我们能否尽早和您见面，再讨论一下这件事的细节。
◆Could I see Mr. Green sometime this week？我能不能在这个礼拜的某个时候见见格林先生？◆Should I visit you, or would you like to come over here and see our setup? 是我去拜访您，还是您到这里来看看我们的机械装置？◆Would you like to come to my office? 您要不要来我的办公室？询问对方方便的时间◆What time would be convenient for you ? 什么时候您方便呢？◆When is it convenient for you？什么时候您方便呢？◆When would it be most convenient for you? 什么时候您方便呢？◆When can we meet to talk? 我们什么时候见面谈一谈？陈述方便与不方便的时候◆Please call on me when it is convenient for you. 请在您方便的时候来找我。
BEC商务英语高级口语考试话题汇总
BEC商务英语⾼级⼝语考试话题汇总不论是报考BEC商务英语初级还是中⾼级别的同学们，平时的积累是通过考试的⼀种⽅法。
下⾯⼩编给考⽣们提供⼀篇有关BEC⾼级⼝语考试话题的内容仅供参考。
bec⼝语话题11.Different Communication Styles不同的交流风格The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.bec⼝语话题22.Different Attitudes Toward Conflict对待冲突的态度不同Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favored means to address the conflict.bec⼝语话题33.Different Approaches to Completing Tasks采⽤不同⽅法去完成任务From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration. A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans. Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task. This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less; it means they may pursue them differently.bec⼝语话题44.Different Decision-Making Styles不同的做决定的风格The roles individuals play in decision-making vary widely from culture to culture. For example, in the U.S., decisions are frequently delegated -- that is, an official assigns responsibility for a particular matter to asubordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individuals' expectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.bec⼝语话题55.Different Attitudes Toward Disclosure对待披露/曝光的态度不同In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information. Keep this in mind when you are in a dialogue or when you are working with others. When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing. Questions that may seem natural to you -- What was the conflict about? What was your role in the conflict? What was the sequence of events? -- may seem intrusive to others. The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.。
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询问对方方便的时间
? What time would be convenient for you ? 什么时候您方便呢？
? When is it convenient for you？什么时候您方便呢？
? I’d like to see you tomorrow if you have time. 如果您有时间，我想明天去见您。
? How about tomorrow at ten? 明天十点怎么样？
? How about the day after tomorrow? 后天怎么样？
? How about eleven o’clock in my office? 11点在我的办公室怎么样？
A：Thank you. I will speak to him.
B: He is on the line.
A: nice to speak to you,Mr Smith. My name is Linfang from M&H company, a company in China. Icalled because I was wondering if your company would be interested in a new product we have developed. Have you heard about out “tapestry”?
? Could I see Mr. Green sometime this week？我能不能在这个礼拜的某个时候见见格林先生？
? Should I visit you, or would you like to come over here and see our setup? 是我去拜访您，还是您到这里来看看我们的机械装置？
? Could we make a tentative appointment for, say, Thursday at two o’clock? 我们能不能暂时约在，嗯，星期四两点？
? Are you free next Tuesday at two o’clock? 下星期二2点您有空吗？
A:Yes,Thank you. See you on June 2nd.
B: See you.
A: 我想与您约在五月底，不知您意下如何？
B：让我查一下行程表。很抱歉，我的行程表中已经安排了出差，6月的第一个星期怎么样？
A：我们希望安排在6月2日，您方便吗？
B：6月2日没有问题。请问只有您一位吗？需要相关帮助吗？
? I wonder if it would be possible for us to meet at your earliest convenience and discuss the matter in a little more detail. 如果方便的话，我们能否尽早和您见面，再讨论一下这件事的细节。
? When would it be most convenient for you? 什么时候您方便呢？
? When can we meet to talk? 我们什么时候见面谈一谈？
陈述方便与不方便的时候
? Please call on me when it is convenient for you. 请在您方便的时候来找我。
? Is that time convenient for you? 那个时间您方便吗？
期待游客光临
? We’ll be expecting you. 我们将期待您的到来。
? We’ll be waiting for you. 我们将等着您来。
? I’m looking forward to meeting you. 我期待与您见面。
? Please call on me anytime suits you. 请在任何您方便的时候来找我。
? Any time you say. 您说什么时候都方便。
? Any time between three and five. 3点到5点之间的任何时间都可以。
? I’m free after three o’clock. 3点以后，我就有空了。
A：我和我的同事共两位。您可以提供机场至贵公司的地图吗？除此之外，您能帮我们订6月1日及2日两间单人房吗？
B：没问题。我会寄上地图及订房确认单。如果可以的话6月2日上午10点在本公司见面好吗？
A：可以，谢谢您，6月2日见。
B：再会。
情景对话 3
Maybe another time would be better. 也许另约个时间更好。
B: Let me check my calendar. Unfortunately, I have plans to travel around that time. How about the first week of June?
A: We would like to meet you with you on June 2nd. Is that all right with you?
? Would it be possible for me to talk to you in person about that? 我能不能和你本人谈谈那件事？
? I’d like to see you at your earliest possible convenience. 如果方便的话，我想尽早去见您。
C: Yes,I have read about it in a trade journal. It seems like a promising item, but I have not seem any details about it yet.
A: I will send you some brochures, if you are interested.
? I’m excepting some visitors tomorrow morning. 明天早上我要等几个访客来。
? I’m sorry, I have an appointment. 抱歉，我有个约会。
约定拜访时间
? I’d like to meet you at three o’clock in the afternoon. 我想下午3点的时候跟您见面。
C: That will be good. Thank you.
A: After you study them, would I have an opportunity to meet you and discuss various possibilities in the American market?
? I’ll be out of town tomorrow, but almost anytime after that would be fine time with me. 明天我将出城到外地去，不过之后的任何时间，我几乎都方便。
? I’m afraid I’m busy all day tomorrow. 恐怕明天一天我都很忙。
C: Fቤተ መጻሕፍቲ ባይዱne. Let’s do that and see how it goes.
A: 您好， 请问是ABC 公司吗？
B：是的，早上好。 这里是ABC 公司。请问您有什么事？
A：我是M&H 公司的刘放， 我想找你们负责出口的人员。
B：您应该是要我找我们国际销售部的比尔?史密斯。请稍候，我将为您转接。
A：谢谢您，我就找他。
B：请通话。
A：史密斯先生，很高兴很您通话。我是中国M&H公司的刘放。想要介绍本公司新产品给贵公司，部知道您是否有兴趣，您听说过本公司的挂毯吗？
C：有，我曾在商业杂志中看过，这项商品似乎蛮有前景的，但是我还没有看到商品的细节介绍。
A：如果您有兴趣的话，我可以寄些简介产品的小册子。
? Could we get together and discuss it a little more? 我们能不能聚在一起，再讨论一下这件事。
? Could we meet and discuss the matter in a little more detail? 我们能不能碰个面，再讨论一下这件事的细节。
A: Excuse me, I’d like to make an appointment with Mr.smith. can you fit me in on his schedule?
一、 贸易准备及策略 Trade preparing and Method
Unit 1 约会安排 Appointment
焦点句型
希望见面时
? I’d like to make an appointment to see you . 我想约个时间见您。
? I’d like to come and see you. 我想去见您。
? See you soon. 再见！
情景对话 1
This is ABC Company. May I help you? 这里是ABC公司，请问您有什么事？
A: Hello, is this the ABC company?
B: Good morning. Yes, this is ABC company. May I help you?
C：那很好，谢谢！
A：在您了解商品之后，我们能否有机会见面并讨论商品进入美国市场的可能性。
C：好的。了解之后再定。
情景对话 2
June 2nd is fine with us, will you come alone? 6月2日没有问题，请问只有您一位吗？