管理学原理CHAPTER 14课后答案
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CHAPTER 14
Communication
Choice
C 1.What percentage of a manager’s time is spent in direct communication?
A. 20
B. 90
C. 80
D. 50
E. 60
B 2. __________ skills are a fundamental necessity in every part of a manager’s job.
A. Organisational
B. Communication
C. MBWA
D. Analysis
E. Punishment
B 3. Communication is defined by the text as:
A. the process by which information is shared
B. the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behaviour
C. the process by which information is received
D. the process by which information is transmitted to others
E. the process by which information is stored
C 4. The receiver __________ the symbols to interpret the meaning of the message.
A. encodes
B. transmits
C. decodes
D. responds to
E. must ignore
A 5. Which of these refers to the amount of information that can be transmitted during a communication episode?
A. channel richness 渠道的丰富性
B. electronic mail
C. encoding
D. upward communication
E. feedback
C 6. Which of these is an advantage of low channel richness?
A. impersonal
B. two-way
C. premeditated 预先考虑的；经预先计划的
D. fast-feedback
E. no records to worry about
D 7. Which of these is a disadvantage of low channel richness?
A. no record
B. spontaneous
C. two-way
D. slow feedback
E. premeditated
A 8. Which of these is a disadvantage of high channel richness?
A. spontaneous
B. one-way
C. slow feedback
D. premeditated
E. impersonal
A 9. Most executives now believe that important information flows:
A. from the top down
B. from the bottom up
C. diagonally
D. from the horizontal level to the diagonal
E. from internal to external
D 10. Non-verbal communication has the biggest impact when using which of the following communications channels?
A. video conference
B. telephone
C. formal letter
D. face-to-face communication
E. newspaper article
D 11. Keys to effective listening include all of the following EXCEPT:
A. find areas of interest
B. listen for ideas
C. be responsive
D. have preconceptions
E. all of the above are keys to effective listening
A 12. The learning organisations emphasise which of these?
A. downward communication