物流英语unit2CustomerServiceandLogistics

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物流专业英语UnitTwo课件

3 In a broad point of view, logistics
information also contains commodities
trading information and marketing
information.
Commodities
trading
information means selling and purchasing
Introduction
1 Part of an organization’s ability to use
logistics as a competitive weapon is based on its ability to adjust logistics performance in real time. This means the ability to monitor customers demands and inventory levels as they occur. A logistics information system which will impact all of the logistics activities must be integrated. Such system also must
7 Logistics information management is not only about dealing with the information about procurement, selling, storage, transportation and other logistics activities, but also every decision making about supplier selection, marketing plan and

物流英语(第二版)参考答案

写在前面的话各位老师：您们好。

欢迎使用劳动版专业英语教材。

如果您在使用中发现问题，或者有任何建议和意见，可与我们联系：联系人：赵硕联系电话：64962011电子邮箱：zhaos@物流英语（第二版）参考答案Unit 1Lesson1Check and LearnA quantity place time condition priceDialogueA 1. KFC chain 2. suppliers 3. logisticsB 1. logistics2. regularly3. supplier4. operationReadingA 1-b 2-e 3-a 4-d 5-cC. 1. be made of 2. ship 3. uniqueLesson 2Check and LearnA 客户服务、运输、仓储、设施布局、库存管理、采购、物料搬运、包装、需求预测、废弃物处理、信息处理A 1. warehouse assistant 2. exported 3. clearanceReadingA 1-c 2-e 3-d 4-a 5-bB customer service / transportation / warehousing / facility location / inventory management / procurement / material handling / packaging / demand forecasting / waste disposal / information processingLesson 3Check and LearnA a-3 b-6 c-4 d-1 e-2 f-5B 1. developed 2. reduce 3. leading 4. step by stepDialogueA 1. FedEx Express 2. air 3. processesB 1. fifteen2. one hundred and sixty-eight3. six thousand, five hundred and twenty4. twelve thousand, five hundred5. one hundred and fifty-seven thousand6. two million, three hundred thousand, seven hundred and eighty7. ten million8. eight point fiveReadingA sustainable globalization efficiency goalB 1- c 2- d 3- b 4- aLesson 4Check and LearnA 运输专员/ 仓库助理/ 订单处理专员/ 采购专员/ 客户代表/ 客户服务专员A 1. 安全库存2. 人体其实是一台精密的机器。

物流职业英语unit 2

Chapter 2 Warehouse and Inventory Management 仓库及库存管理
◆ Knowledge: ABCs of Warehouse and Inventory Management 知识：仓库及库存管理常识 ◆ Dialogue: Visiting a Warehouse 对话：参观仓库 ◆ Case: Inventory Management in Apparel 案例：服饰库存管理 ◆ Document: Sea Waybill and Air Waybill 单证：海运提单与空运提单 ◆ Grammar: Modal Verbs 语法：情态动词
Ⅱ. Based on the above passage, answer the following questions. 1. What is the definition of warehouse and warehouse management? _____________________________________________________________________________ Warehouse is a storage facility that receives goods and products for the eventual distribution _____________________________________________________________________________ to consumers or other businesses. Warehouse management is the process of coordinating the _____________________________________________________________________________ incoming goods, the subsequent storage and tracking of the goods, and finally, the _____________________________________________________________________________ distribution of the goods to their proper destinations. 2. How does the warehouse management increase quality and efficiency? _____________________________________________________________________________ Organized warehouses provide the foundation for quality and efficiency in an environment _____________________________________________________________________________ that is often fast-paced and chaotic. Strategic inventory storage decisions, enabled by a _____________________________________________________________________________ warehouse system with the flexibility to accommodate numerous inventory statuses, _____________________________________________________________________________ locations and types of ownership, give companies a distinct competitive advantage. 3. What is the definition of inventory? _____________________________________________________________________________ Inventory is defined as the stock of any item or resource in an organization. It includes all _____________________________________________________________________________ goods and materials that are used in the production and distribution process. Raw materials, _____________________________________________________________________________ components parts, subassemblies, and finished goods are all part of inventory, as are the _____________________________________________________________________________ various products and supplies required in the production and distribution process. 4. What are the key benefits of Just-in-Time inventory management? _____________________________________________________________________________ The key benefits of JIT inventory management are: low inventory, low wastage, high quality _____________________________________________________________________________ production, and high customer responsiveness. 5. What’s the difference between merchandise inventory and manufacturing inventory based on the examples given in the above text? _____________________________________________________________________________ Merchandise inventory refers to the items you buy from other artists and crafters to sell in _____________________________________________________________________________ your own gallery or shop, while manufacturing inventory consists of the items you make.

物流英语Unit 2

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be concerned with 关心／在意 The company is very concerned with feedbacks from their clients. 公司很关心客户的反馈。 The new president is specially concerned with the improvement in logistics management. 新的总裁尤其关心如何改善物流管理。
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7. Consistency refers to a firm's ability to perform at the expected delivery time over a large number of performance cycles. 一致性是指公司在预定发货时间内完成超绩效任务的能力。
It was reported that more than 170 thousand people died in the 2004 tsunami. 据报道，至少有十七万人在2004年那场海啸中丧生。
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④ It + seems / appears / happens等不及物动词 + that…
你昨天没看成那部电影真遗憾。
It is a truth that there would be no new China without the Communist Party. 没有共产党就没有新中国，这是毋庸质疑的。
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③ It + be + 过去分词 + that …. 该句型常见动词有：say, hope, think, suppose, expect, report, know, believe, decide等。

物流专业英语参考答案

ReferencesUnit 1 An Introduction to Business LogisticsPart II. Exercises for Dialogue 1Answer the following questions according to the dialogue.1.Logistics means to supply the right product at the right time in theright quantity in the right condition at the right place for the right customer at the right price.2.It includes the procurement, maintainance, distribution andreplacement of personnel and material.3.These two concepts are the same meanings. Logistics is generalmeaning and includes military definition and business definition.Business logistics stresses special term on a trade or business. Exercises for Dialogue 21.(Opening)2.(Opening)Part III. Practical ReadingsExercises for Text 1I. Answer the following questions:1. Business logistics means to be defined as a business-planning framework for the management of material, service, information and capital flows.2. Business logistics involves the following activities: demand forecasting,procurement, materials handling, packaging, warehouse and inventory management, ordering processing, logistics communications, transport, customer service and so on.3. The role of logistics is to maintain the balance between the minute details and the main elements involved in a product.II.1.商务物流管理有不同版本的不同定义 2 必要资源的利用3. 逆向货物的搬运4. 人员和材料的补充5. 复杂信息6. 现代的商业环境7. 需求预测8. 设施场地选择9. 公司最重要的财富10. 公司战略抉择走势评定III. definitions—heart---output---service---strategyIV. 1. 这一非常宽广的物流观点把单一的供应链与贸易公司的方方面面整合在一起。

物流英语unit 2 Customer Service and Logistics

On-time delivery Stocking-point location Customer or class of customer Time period Size of order
Importance of customer service in logistics
• Customer service and cost are the two measures used to evaluate logistics system effectiveness.
Three levels of customer service in logistics
3. Value-added services: unique programs developed by manufacturers for major customers on the basis of the perfect order
Actual delivery dates Post-transaction Returns/adjustments
The definition of customer service
Customer service standards
In-stock percentage
Product or product group Stocking-point location Customer or class of customer Time period Order completeness
Role of Logistics in Marketing Mix
Logisticsting and production
The definition of customer service

物流英语unit 2 Customer Service and Logistics-文档资料48页

Unit 2 Customer Service and Logistics
Contents
I. Role of Logistics in Marketing Mix II. The definition of customer service III. Importance of customer service in logistics IV. Logistics service quality management V. Three levels of customer service in
Role of Logistics in Marketing Mix
Logistics / SC interfaces with marketing and production
The definition of customer service
Three components of customer service
• Superior customer service is often achieved through a combination of fast response, local presence, and quick, reliable delivery.
Logistics service quality management
– To enjoy perfect order, customers need to meet requirements such as providing substantial business volume, establishing the collaboration and so on.
Issues in improvement of customer service

Unit 2物流英语

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电话接听礼仪 Telephone Etiquette
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接听电话的标准程序
第一步
铃响三声内接起电话. (一般是在第二响之后接听) 超过三响，必须首先致歉
“对不起，让您久等了” “Sorry to have kept you waiting!”
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接听电话的标准程序
第二步
问候、报部门名称和自己姓名。例：Good morning, Human Resources Department, John Speaking. 你好，人力资源部
Unit 2
Customer Service
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Telephoning Skills

打电话 (Make a call) 接电话 (Answer the phone)
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打电话 (Make a call)
(1）喂，我是…

Hello.This is…(speaking). Hello.This is …here.
ror and believe that we will not make such a mistake again.
Sincerely, Kelly A. Ford
29 Consumer affairs
Translation
得知你方少了两箱装运货物，我方深感抱歉。我方已经做过调查并发现问题确定由我方
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接电话（Answer the phone)
(5)如果对方要留言（要留言吗?）:

Would you like to leave a message？ Can/May I take a message?
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喂。我是阿狸。请找桃子。 Hello.This is A Li speaking. Is Tao Zi there?

物流英语unit 2

•另外一个就是外部借贷，例如银行贷款或者是信用卡余额。 •ex- 从；外；离；除；exchange v.交换, 兑换 exclusion n.排除 •从（船上、工厂）交货 ex ship/works ,FOB. •以前的；加在名词前，expresident, exwife
3.available
New Words and Phrases
Text 1 What is Customer Service
【Para 1】What is Customer?（什么是客户？） In logistics system, the term customer means the object of delivery, or simply speaking, persons or units that receive the goods. In practice, it can be considered as being composed of two parts ---internal and external customers. The internal customers involve persons or departments within a firm. In contrast, external customers, in the supply chain, range widely from wholesalers, retailers, end-users to other down-stream enterprises. Whoever the customers are, their demand for logistics service acts as a driving force that stimulates the development of logistics.

物流英语课件第2章

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Warehouse management and inventory control
Warehouse site selection and layout planning
01
Site selection criteria
Accessibility, proximity to suppliers and customers, land and construction costs, labor availability, infrastructure, and safety considerations
Analysis of Common Logistics Terms
Packaging
The process of enclosing or protecting products for distribution, storage, sales, and use Packaging is an important aspect of logistics as it ensures the safety and effective transportation and handling of goods
• Company background: Brief overview of the e-commerce company, its business model, and the market it operations in
• Delivery strategy analysis: Detailed examination of the company's delivery strategy, including its transportation mode selection, distribution center operations, and last mile delivery approach

《物流英语》习题答案

第一单元物流概述听力材料：Ⅰ. Listen to the sentences and fill in the blanks with what you exactly heard.1. Logistics is a hot topic in China and the whole world.2. Logistics is a discipline worthy of attracting the best and the brightest peoplefrom all walks of life.3. Our work is mainly to move goods and information at the lowest possiblecost.4. Modern logistics is related to the efficient flow of materials and information.5. The overall goal of logistics is to achieve a targeted level of customer serviceat the lowest possible total cost.Ⅱ. Listen to the dialogues and fill in the blanks with what you exactly heard.1. A: The development of logistics can date back to ancient times in China.B: Really? Could you give me an example?A: Of course. In the Three Kingdom Period, Zhuge Liang invented wooden horses to transport food for his army.B: It is so amazing!2. A: I’m a little nervous about the interview.B: Please be relaxed. You are always very good!A: Will they recruit（招聘）only male staff?B: I don’t think so. Successful organizations are recruiting a variety of peoplefor their logistics management positions because diversity gives them anedge in the highly competitive global marketplace.Ⅲ. Listen to the passage and fill in the blanks with what you exactly heard, the first letters have been given.Many businesses that deal with supply of goods or services have their own logistics department. For example, a company supplying motor cars around the world will have a logistics team. The manager will oversee the process from the point of origin to the point of consumption. The team will deal with the acquisitionof cars from the customers as well as the delivery of parts and materials from suppliers. The suppliers and customers may be located in different countries.课后习题：Text 1Ⅰ.1. B2. D3. A4. C5.BⅡ.1. F2. F3. T4. T5. FⅢ.1. refers2. control3. inventories4. financial5. minimum6. combination7. achieved8. requirementsⅣ.1. modern logistics2. containerization techniques3. raw materials4. in-process inventory5. finished goodsⅤ.1．物流涉及订单管理、包装、运输、仓储管理、物料搬运等。

物流专业英语教程(吴尚义)——上学期考试复习资料

•Unit 1•Logistics system •Logistics management •Supply chain management (SCM) •Raw material•In process inventory •Finished goods •Customer service •Inventory control •Transportation •Warehousing•Material handling •Distribution center (DC) •Business logistics•Service logistics•Military logistics•Event logistics(翻译见下)•物流系统•物流管理•供应链管理•原材料•在制品库存，在制品•完成品•客户服务•库存控制•运输•仓储•物料搬运•配送中心•企业物流•服务物流•军事物流•活动物流•Unit 2•Supply chain•Supplier•Manufacturer•Distributor•Retailer•Intangible assets•Tangible assets•Supply system •Distribution system•Pull system•Push system•Pull-push system翻译见下•供应链•供应商•制造商•分销商•零售商•无形资产•有形资产•供应系统•分销系统•拉式系统•推式系统•推拉结合系统•Unit 3•product promotion •inventory management •warehouse operations •product transportation •customer support •after-sales service •product selection •transportation services •warehousing services •Financial service •make loans•credit analysis•due invoices翻译见下•产品促销•存货管理•仓库运营•产品运输•客户支持•售后服务•产品选择•运输服务•仓储服务•金融服务•提供贷款•信贷分析•到期发票•Unit3•客户满意•客户维系•交易营销•关系营销•常旅客计划•内部客户•外部客户•客户忠诚•前置时间•完美订单•服务细分（翻译见下）•Customer satisfaction•Customer retention•Transactional marketing•Relationship marketing•Frequent Flyer Program•Internal customer•External customer•Customer loyalty•Lead time•Perfect order•Service segment•Unit 4•indoor operation入库作业•warehouse management在库管理•warehouse operation出库操作•Replenishment补货•Order picking订单拣选•Order selection订单拣选•delivery note 提货单•Temporary storage (planned storage)计划性库存•Semi-permanent storage (extended storage)非计划性库存•Seasonal items配合季节性产品•Erratic demand items 需求变动大的产品•Product conditioning产品状态的控制•Speculative purchases推测性产品•Discount products折扣性产品•Public warehouse公共仓库•Private warehouse自用仓库•Contract warehouse契约仓库•general merchandise warehouse for manufactured goods普通仓库•refrigerated storage warehouse冷藏库•bonded warehouse保税仓库•special commodity warehouse特种商品仓库•bulk storage warehouse散装仓库•perishable items易腐烂产品•Customized (tailored) service定制服务•tank storage 灌储•unit 5•cycle (base) inventory 周期基本库存•safety (buffer) inventory 安全缓冲库存•in-transit( pipeline) inventory 在途供应线库存•speculative inventory 投机库存•dead stock 呆滞库存•average inventory平均库存•订货周期(order cycle time)•个案完成率(case fill rate)•产品线完成率(line fill rate)•订单供货率（order fill rate) •Opportunity cost机会成本•marginal cost 边际成本•Risk cost 风险成本•Fixed re-order inventory level定量订货法•Fixed time re-ordering 定期订货法•Economic order quantity 经济订货批量•Just in time production 准时制生产•Inventory turnover ratio库存周转率•Zero Inventory 零库存•Push system or Make-to-stock (MTS)推动式系统•Pull system or Make-to-order (MTO)拉动式系统•Hybrid system 混合系统•Dependent demand相关需求•Independent demand独立需求•VMI: Vendor-managed Inventory供应商管理库存•CRP: Continuous Replenishment持续补货•QR: Quick Response快速响应•ECR: Efficient Consumer Response有效客户反应•Unit 6•the consumer package消费者包装•the industrial package工业包装•集装袋（flexible container）•托盘（pallet）•集装箱（container）货柜•射频技术Radio Frequency Identification•运输标志（Shipping Mark）唛头•指示性标志（Indicative Mark）•警告性标志（Warning Mark）•Unit 7•Economy of scale规模经济•Economy of distance距离经济•Intermodal transportation 多式联运•Hybridsegment。

物流专业英语课后练习的翻译句子(修改后的)

Chapter 1Part I一、A basic definition of logistics is the continuous process of meeting customer needs by ensuring the availability of the right benefits for the right customer, in the quantity and condition desired by that customer, at the time and place the customer wants them, all for a price the buyer is willing to pay.物流的大体概念是按顾客期望的数量和条件，在顾客需要的时刻和地址，以顾客情愿支付的价钱，确保适合的顾客的合理利益的可取得性而知足顾客需要的持续进程。

二、Customer service involves getting the right product to the right customer at the right place ,in the right condition and at the right time, at the lowest total cost possible.顾客效劳涉及在适当的地址、适合的条件和适合的时刻，以尽可能低的总本钱将适合的产品送至适当的顾客。

3、Logistics information is key to the efficient functioning of system.物流通信是物流系统发挥效率的关键。

4、Order processing is the system a firm has for getting orders from customers, checking on the status of orders and communicating to customers about them ,and actually filling the order and making it available to the customer.定单处置是企业所具有的的一个从客户中取得定单，核实定单的状况，就定单情形与客户联系，并实际履行定单，并使客户可取得定单货物。

物流专业英语单词1-8单元

一1物流师：Logistician2物流策略联盟：Logistics alliance3物流审计：Logistics audit4物流生涯：Logistics career5物流工程：Logistics engineering6物流费用：Logistics fees7物流弹性：Logistics flexibility8物流信息系统与通信系统包含托运、运送、仓储和通信的信息系统Logistics information and telecommunications system(LITS) 9委托物流：Logistics outsourcing10物流需求规划：Logistics requirement planning11物流服务业：Logistics service industry12国内物流：Domestic logistics13全球物流：Global logistics14物流反映时间：Logistics response time15环保物流：Green Logistics二1责任归属：accountability2脑力激荡发：Brainstorming3商业物流：Business logistics4专业物流师：Certified Professional Logistician（CPL）5物流主管：Chief logistics officer6差别物流：Differentiated distribution7一般货物运送业：General commodities carrier8理货成本：Handing casts9跨州运送者：Interstate carrier10国际标准书号：International Standard Book Number（ISNB）11国际物流：International logistics12仓库管理系统：Warehouse managing system三1会计账本、记账成本：Accounting cost2作业基础成本法：Activity based costing3代理成本：Agency cost4平均成本法：Average cost method5损益平衡点：Break-even point6资本预算评估：Capital budgeting7存货持有成本：Carrying costs8可控制成本：Controllable costs9物流成本递减：Decreasing logistics costs10外部成本：External cost11固定成本：Fixed cost12联合成本：Joint cost13销售丧失成本：Lost sales cost14下订单的成本：Ordering cost15歇业成本：Shut-down cost16利润最大化：Skimming price17标准成本：Standard cost18开办成本：Start-up costs四1运费优待：Aggregate tender rate2联合包装：Banded pack3顺序托运单：Bill of Lading，order4账单上的货重：Billed weight5空重：Deadweight6倾斜式输送机：Declining conveyor7悬吊式运输：Goods on hanger（GOH）8汽车货运业：Hauler9高速行进中侧重：High speed weight-in-motion（HSWIN）10工业包装：Industrial packaging11轻卡车：Light trucks12长途短途差别取价：Long-haul-short-haul discrimination 13零担运输：LTL shipment14运送方式：Method of shipment15汽车运输业合理运费：Motor carrier reasonable rate16包裹：Package17包裹运送业：Package hauler18套装软件：Package software19托盘：Pallet五1售后服务：After-sales service2延迟订单：Back order3客户态度：Customer attitude4客户导向：Customer driven5自领：Customer pickup6客户关系管理：Customer relation management7客户往来保持：Customer retention8客户满意：Customer satisfaction9定做软件：Customer software10客户周转率：Customer turnover rate11客户价值：Customer value六1订单后组装：Assembly-to-order2自动仓储系统：Automated storage and retrieval system3可用存货：Available inventory4月台：Dock5月台缓冲垫：Dock bumpers6自行组装：Do-it-yourself7高背集装箱：High cube container8高密度负荷：High-density load9存货余额：Inventory balances10存货模式：Inventory modeling11装载率：Load factor12负荷比：Load ratio13装卸费：Loading and unloading fees14托盘式货架：Pallet rack15拣货时间：Picker time16平车载运拖车：Trailer-on-flatcar七1买方拍卖：Buyers auction2集中采购：Centralized procurement3采购经理认证：Certified Purchasing Manager4联合采购：Cooperative buying5经济订购区：Economic order interval6经济订购量：Economic order quantity7购买4个O：Four Os of purchasing8全球采购：Global sourcing9订单履行：Order filling10采购订单：Purchase order11采购前置时间：Purchasing lead time12购货退回或折让：Purchase returns and allowance。

英语作文-快递服务的物流管理与运营

英语作文-快递服务的物流管理与运营In the realm of express delivery services, logistics management and operations play a pivotal role in ensuring the swift and reliable transfer of goods. At the heart of this intricate system lies the unyielding pursuit of efficiency and customer satisfaction. The journey of a parcel from sender to recipient encapsulates a complex network of processes that harmonize to create a seamless flow of operations.The orchestration of these processes begins with the meticulous planning of delivery routes. This involves analyzing vast amounts of data to determine the most expedient paths for couriers. Advanced algorithms calculate variables such as traffic patterns, weather conditions, and delivery urgencies to optimize routes, thereby minimizing delays and maximizing resource utilization.Once the strategic planning is set in motion, the operational execution takes center stage. Couriers are equipped with state-of-the-art technology that guides them through their daily routes. Real-time tracking systems enable them to navigate through the urban maze with precision, while also providing customers with up-to-the-minute updates on their package's whereabouts.Behind the scenes, warehouses buzz with activity as automated sorting systems categorize parcels based on size, destination, and priority. Robotics and conveyor belts work in unison to expedite the sorting process, ensuring that each package is swiftly dispatched to its next phase of transit. This level of automation not only accelerates the handling of goods but also reduces the margin for error, thus enhancing the overall reliability of the service.In addition to the physical movement of goods, information flow is equally critical. Logistics management systems integrate various streams of data, from inventory levels to delivery statuses, creating a unified digital ecosystem. This allows for proactive decision-making, where potential disruptions can be anticipated and mitigated before they impact the delivery timeline.Customer service also forms an integral part of logistics operations. Call centers and online support platforms provide immediate assistance to inquiries and concerns, fostering a transparent and responsive relationship with customers. This direct line of communication is essential in building trust and loyalty, as it reassures customers that their needs are being addressed promptly.Sustainability is another cornerstone of modern logistics management. As environmental concerns take precedence, express delivery services are adopting greener practices. This includes the use of electric delivery vehicles, biodegradable packaging materials, and route optimization to reduce carbon emissions. Such initiatives not only contribute to the well-being of the planet but also resonate with eco-conscious consumers.In conclusion, the logistics management and operations of express delivery services are a testament to the harmonious blend of technology, strategy, and human endeavor. It is a domain that continuously evolves, driven by the relentless quest for perfection in delivering not just parcels, but also satisfaction and peace of mind to customers across the globe. The dedication to excellence in every facet of logistics ensures that the pulse of commerce never skips a beat, and the world remains evermore connected. 。

《物流英语(高教社)》教学课件—Unit 2An Important Factor

The basic task of customer service is to determine customers’ needs and wants for logistics customer service.
One of the basic tasks of a logistics analyst is to determine customers’ response to service.
New words and expressions
acknowledge [[k5nClIdV] v. 承认 universally [ju:nI5v\:sElI] ad. 普遍地,全体地,到处 strategy [5strAtidVi] n. 策略, 战略 physical [5fizikEl] a. 身体的, 物质的 availability [E7veilE5biliti] n. 可用性, 有效性, 实用性 be concerned with 关心,挂念 ultimate [5Qltimit] a. 最后的, 最终的, 根本的 typical [5tipikEl] a. 典型的, 象征性的 outlet [5autlet] n. 出口, 出路 justify [5dVQstifai] v. 证明...是正当的 in terms of 根据, 按照, 用...的话, 在...方面
It is universally acknowledged that….众所周知 of two kinds 有两类 as 引导原因状语从句，意为“由于、“既然”
Customer Service
An important characteristic of any product is its availability at the place where a customer wishes to consume it. And this is what logistics is chiefly concerned with.

物流英语(05362)课后词汇 unit 2

Unit 2 An Important Factor第二单元一个重要因素重点词汇strategy 策略，战略physical 身体的，物质的availability 可用性，实用性ultimate 最后的，最终的outlet 出口，出路patronage 赞助，光顾accessibility 易接近，可到达furnishing [常用复]设备，陈设品brand 商标，牌子offer 提供，出价pattern 式样，模式Vocabulary 1词汇 1accessibility 易接近，可到达acknowledge 承认，了解acquire 获得，学到amount 数量analysis 分析automobile <主美>汽车（=<英>motor car,car)availability 可用性，实用性brand 商标，牌子category 种类，类别centralize 集中，把...集中起来characteristic 特性，特征chiefly 首要地，主要发comparative 比较的，相当的compare 比较concerned 有关的，关切的consulting 商议的，咨询的consume 消耗，消费convenience 便利，方便create 创造，创作custom-made 定做的，定制的deliberation 熟思，商议expend 花费，消耗extensive 广大的，广阔的foodstuff 食品，粮食frequently 常常，频繁地furnishing [常用复]设备，陈设品generally 一般，通常，一般地immediately 立即，马上，直接地in terms of 根据，按照，用...的话individual 个人，个体；个别的，单独的，个人的justify 证明...是正当的，证明合理outlet 出口，出路patronage 赞助，光顾physical 身体的，物质的preference 偏爱，优先选择product line 生产线select 选择，挑选somewhat 稍微，有点，有些 specialty 专业strategy 策略，战略substantial 大量的，相当可观的 typical 典型的，象征性的 ultimate 最后的，最终的universally 普遍地，到处widespread 分布广泛的，普遍的 willingness 意愿，心甘情愿Vocabulary 2词汇 2applicable 可适用的，可应用的 classification 分类，分级classify 分类，分等company 公司extent 广度，宽度，长度 offer 提供，出价pattern 式样，模式traditionally 传统上Supplementary Vocabulary补充词汇 arbitrary 任意的，武断的be derived from 源自于bulk 大批，大多数complicated 复杂的，难解的concept 观念，概念cumulative 累积的curve 曲线，[流]曲线图表 derive 得自，起源disproportionality不成比例的 equation 方程式，等式fraction 小部分，片断，分数 generate 产生，发生geographic 地理学的，地理的 illustrate 举例说明，图解intermediate 中间的manipulate 使用，利用plot 划分，绘图predict 预知，预言，预报 procedure 程序，手续proportion 比例puzzle（使）迷惑，（使）为难，迷惑不解 ratio 比，比率reasonable 合理的，有理的remainder 残余，剩余物represent 表现，象征，代表scheme 计划，方案treatment 对待，处理trend 倾向，趋势。

物流英语2

物流英语2 -CAL-FENGHAI.-(YICAI)-Company One1Questions regarding the textsUnit 11.what is logistics compared to in the text?In the text, logistics is compared to a unique global pipeline that operates every hour and every day. 2.Isn’t logistics something new Why3.Logistics is not a new thing. The reason is that Logistics came into being with the advent of civilization.4.What is flowing in the pipeline of logistics?Material and information are flowing in the pipeline of logistics.5.Give examples of logistics activities in a given factory.In a given factory ,there are logistics activities such as packaging, warehousing, material handling, inventory, transport, forecasting, strategic planning and customer service.6.Give examples to show that logistics is working every day, even at night.Transport is operating every day and every night. Material handling is the same, so are other factors of logistics.7.How many sectors of economic activities are involved in logistics What are they8.Various sectors of economic activities are involved in logistics. They are : packaging, warehousing, material handling, inventory, transport, forecasting, strategic planning and customer service.9.How important is logistics in production process?Logistics is one part of the supply chain process which has close relation to the flow and storage of goods, service and information. It plays important role in the production process and contributes a lot to the efficiency of a company.Unit 21.products are of two kinds. What are they?There are two kinds of products: one is products for customers, and the other one is products for industrial use.2.what is the most important characteristic of any product?Any product has an important characteristic , that is, its availability at the place where a customer wishes to consume it.3.How do you differentiate convenience products from shopping products and from specialty products?Convenience products are goods and services that consumers purchase frequently, immediately and with little comparative shopping. Shopping products are those for which consumers are willing to seek and compare . Specialty products are those for which buyers are willing to expend a substantial effort and often wait for a lot of time to acquire them.4. Do you know of consumer goods?Consumers goods are those that are directed to the final consumers.5.what do you know about industrial products?Industrial products are those which are used in industrial production, such as steel, coal etc.6.what does mer’s service mean?Consumer’s service refers to the serv ice supplied to consumers.Unit 31.Why is transportation considered so important to the economy of a country Why is it so importantto the individual firm2.Because transportation is a vital component in the logistics system, it is considered very important to the economy of a country. It is very important to the individual firm because it may account for one –third to two-thirds of total logistics costs.3. Why do you think that each mode has an advantage with their particular product groups Note thatone particular kind of goods may be shipped by two or more different modes of transport. Transportation by air is the quickest ,however, the cost is the highest. The volume transported by rail is the largest, but the speed is lower than that of air transportation. .Transportation by water is the most inexpensive.4.Why has containerization become such a popular means of transport in international transportation? Containers can prevent goods from being damaged in transit. Besides it facilitates the handling and transportation of goods.5.What role do agencies play in the transportation system What services do they provide6.They play an important role in the transportation system. They help their clients to prepare documentation , make customs clearance, and learn information about various customs procedures and the use of foreign trade zones.7.Explain why transport rates typically vary with the weight of a shipment, the distance a shipment istransported, and the value of the transport service.Because cost consists of variable cost and fixed cost. Variable cost changes with the weight of a shipment, the distance and the value of the transport service. The heavier the shipment , the longer the distance and the more valuable the shipment, the higher the transport rates.Unit 41.what do you think is most important in the value-added process?In the value-added process, inventory is viewed as most important2.What will happen if the inventory overstocks?.If you keep an overstock of the inventory, expenses will incur not only in warehousing, but also in many aspects , such as the capital cost and interest , taxes, insurance, obsolescence cost and the storage cost.3.What are the advantages of holding inventories?If there is proper amount of inventory, a company can take goo ds from stock and meet customer’s need immediately.4.If you were a boss, what methods would you adopt采取 to reduce costs in holding inventories5.If I were a boss, I would make a inventory plan first. Then I would use the lot sizing concept to balance the cost of maintaining inventories against the cost of ordering. At last I would use the lot quantities formulations to find out the lowest cost of inventory.5．What does the lot quantity formulations identify?Lot quantity formulations identify the precise quantities at which the annual combined total costs of ordering and maintenance is lowest for a given sales volume.Unit 51.what are the two kinds of packing?Packing can be divided into two kinds: one is industrial packing , the other is consumer packing.2.Which kind of packing is directly related to consumers?Consumer packing is directly related to consumers. It aims at containing the goods, promoting the sale of it and facilitating use of it.3.Is consumer packing of vital significance to logistics?No. it is not .The reason is that consumer packing mainly aims at containing the goods, promoting the sale of it and facilitating use of it.4.Which kind of packing is very important to logistics?Industrial packing is very important to logistics. Industrial packing refers to the packing used in industry.5.what is the first function of industrial packing?The first function of industrial packing is that it can protect the goods from damage during handling, storing and transportation.6.What is the second function of industrial packing?The second function of industrial packing is that it can promote logistical efficiency.7.Must the packing material be strong enough If so to what extent8.No, it needn’t .Because absolute protection is impossible, if the damage is within the allowable damage , the extent of protection is enough.9.Why is absolute protection impossible?The reason is that absolute protection makes the cost too high.10.Why must the package be easy to handle?The reason is that the easier it is to handle a product, the lower the transportation rate.11.What does UPC mean What is the use of it12.UPC means Universal product code. It is a kind of bar code.Unit 61.According to paragraph 1, what does a manufacturer , wholesaler or retailer have to do to supportthe operation of his organization.To support his organization, he has to buy materials ,services ,and supplies from outside suppliers.2.What does supply management mean for most organizations?For most organizations, supply management means purchasing.3.What has given more knowledge about the role played by purchasing to many managers?The concept of supply chain management has given more knowledge about the role played by purchasing.4.What is one of the largest elements of costs for many firms?For many firms ,one of the largest elements of costs is purchased goods and services.5.What percentage do purchased goods and services account for in the total sales in the averagemanufacturing firm in North America6.Purchased goods and services account for about 55 cents of every sales dollar.7.What kind of managers can save their organizations large sums relative to the competition? Managers with good negotiating skills and strong relationships with suppliers can save their organizations large sums .8.What can create competitive cost advantage that last for a long time?Identifying the right production equipment and buying it at a good price can create competitive cost advantage that lasts for many years.9.What would cause the shutting down of a production plant?Stockouts of raw materials or component parts can shut down a production plant.10.What does the quality of finished goods and services depend on?The quality of finished goods and services is dependent on the quality of the materials and parts used in producing the items.11.Will i neffective purchasing practices lead to a series of negative results to a firm’s operation Whatare these results12.Yes, Ineffective purchasing practices will lead to negative results to a firm’s operation .The results are : customers service may fall, and long –term customer relationship may be damaged.Unit 71.Is information important in the performance of a supply chain .Yes, it is crucial to the performance of a supply chain because it provides the message to help the manager to make decisions.2.What a manager can learn from information?-A manager can learn about what customers want, how much inventory is in stock and when more products should be produced and shipped.3.In the phrase “supply chain drivers”, what does the word driver mean?It refers to any part in the supply chain.4.To set inventory levels ,what information must one person get-He must collect information such as customer demand, availability or products and current inventory levels etc.5. what does the phrase “Facility decision “ mean?-It refers to decision relating to facility.Unit 81.What is the possible definition of supply chain?Supply chain is a network composed of factories, suppliers, retailers ,etc.. They supply to each other raw material, components, products and service.2.What does supply management mean?Supply management means the design , planning and control of the information flow, movements of goods and money with a view to strengthening competitiveness.3.What is Ford’s purpose of developing a huge manufacturing complex?Ford’s purpose of developing a huge manufacturing complex is control. He wants to control every link of production.4.What did Ford do to ensure a reliable supply of materials?To ensure a reliable supply of materials , Ford invested in coal-mines, iron-ore deposits timber land etc.5.Why did Ford buy a large quantity of potatoes from South America6.Ford ordered a huge quantities of potatoes from South America to explore the possibility of extracting alcohol .7.What did Ford do in order to transport materials to his plants and finished products to dealers? He invested in railroads, trucks ,and both Great Lakes and ocean vessels.8.Did some specialized firms finally become contributors to Ford’s network And why9.Yes, they did. The reason is that the specialized firms outperformed Ford company in terms of quality and cost.8.Were the financial resources at Ford Company shifted at last If the answer is “yes” . to which aspectYes, they were. With time going on, the Ford strategy shifted from ownership based control to orchestrating channel relationships.9.In the later part of the 20the century, on whom did Ford Company rely for logistics service?Ford Company has been buying logistics service from Exel.10.What kind of conclusion did Ford find out in the final analysis?Ford found out that no firm can be self-sufficient in the final analysis.Unit 91.Is maritime shipping an important link in international logistics?Yes, it is.2.How many types of shipping markets are there in the world?-There are two types of shipping markets : one is the liner market, the other is the tramp market.3.Before you send cargo to a buyer overseas, what do you need to do?-You need to complete the necessary documentation for insurance, cargo survey etc.4.How to book the shipping space?The shipper can either go to a shipping company or simply go on the internet to book shipping space.6.When the shipping company accepts your space-booking, what will you receive in due course?-you will receive s a Container Load Plan.6.what decides the specific location for each container in the holds?A stowage plan for the ship decides the specific location.Unit 101.what is the definition of the supply chain management?Supply chain management is the process that integrates, co-ordinates and controls the movement of materials , finished inventory and related information from supplier through companies to meet consumer requirements.2.What are the objectives of supply chain management?The objectives of supply chain management are to reduce total costs, minimize lead time, minimize inventory levels and cost, improve service level and streamline goods and information flows.3.What are the functions of TPL?TPL functions as the expertise in providing client with professional operation to reduce costs, minimize inventory etc.4.What are the advantages of adopting sophisticated technology?Adopting sophisticated technology can not only reduce labor costs, but also achieve greater visibility , improving customer service and using information more effectively to figure out things like trends and supplier performance.5.How does IT system operate?-The IT system is one of the value-adding services provided by TPL .Purchases orders will be placed online, and vendors pick up them on line.6.What are the selling points of TPL system?TPL system has many selling points such as local service, efficient trucking service, computerized warehouses system and customized operation.。