回复客户邮件格式

开头：

Dear XXX,

第一段：

1、给客户发新产品：问候+获得客户信息的途径（展会、网站）

·Glad to know you through Hong Kong Toys & Games Fair.

·Hope this email finds you well.

·I hope you are well.

·I hope all is well.

·We send you our best wishes.

·I obtain your business card from Hong Kong Toys & Games Fair

·My name is XXX. I work in the xxx department and am in charge of ...

2、回复客户邮件：

①感谢的：

·Thanks for your email.（感谢你的来信）

·Thanks for the quick reply.（感谢你快速回复）

·Thanks for getting back to me.（感谢你联系我）

·Thanks for the update on the situation.（感谢你更新情况）

·Thanks for the updated information. （感谢你更新信息）

·Thanks for gathering the information this week on this issue. （感谢你这周搜集关于这个问题的信息）

②抱歉的：

·Sorry I haven t got back to you sooner ,becouse……（回复邮件晚了，因为……）

·Sorry for the delay getting back to you ,becouse……（回复邮件晚了，因为……）

·I apologize if this was not made clear.（上封邮件没有说清楚）

·Apologies for the late/short notice.（临时通知）

·

·

③回复询盘

·We welcome your enquilry of 日期and thank you for your interest in our products.

·We have received your enquiry of 日期with thanks,and are glad that your are interest in our product.

·

第二段：回复的内容

XXXXXXXXXXX…………….

明天/晚点回复邮件怎么说? get back比reply常用

·I will get back to you tomorrow/ later.

· I'll check in with you tomorrow/ later.

·

转发/抄送邮件怎么说?

·forward the email to someone(大部分中国人只会用这种)

·pass me the email(老外也经常用这种)

·中国人喜欢说cc,美国人直接说copy，cc是 carbon copy(复写纸)的简称

·have put John on copy. (记住put on copy的固定搭配)

·You can copy Steven going forward.

查收附件怎么说

·Attached/Enclosed please find the document/EXCEL/PPT.

·Please find enclosed/attached.

·I attached the EXCEL and let me know what you think.

记住下面这这种有箭头或者线条的标注文字叫做callout（引线式注释），不叫remark, comment, note.

多用callout，一目了然。

请求别人做一件事,用If you could xxx, that would be great.更加礼貌

请别人帮忙做一件事时,在前面加(by) any chance,意思是如果有时间/有机会,很委婉

·By any chance, could you ……

lastly/finally很少看到邮件用说firstly的,一般有话就直说, 但是lastly很常见,在说完前面一大堆之后,说最后一件事的时候,说lastly,finally表示最后你想说什么

·Lastly, could you confirm that there is no additional change?最后一件事,你可不可以确认一下不会再改了

收尾套路：

最后收尾的套路,一般都是问别人意下如何(不要用please tell me ...这种句式,从来没见过老外用的)

·Let me know if you have any questions or concerns. (最常见)

·Please let me know what you think.

·Please let me know your thoughts.

·Please let me know if there are questions.

·Looking forward to your input/insight(用insight/input代替opinion)

·Please review the lengthy e-mail and provide feedback on how we can proceed.(如果邮件太长了)

· We look forward very much to pleasure of receiving an order from you.

·Please do not hesitate to contact me if you have any questions.

·If you have any questions ,please don’t hesitate to let us know.

·

·

Best regards

XXXX