chapter15答案

Chapter 15 Managers and Communication

1) Formal communication can control behavior, but informal communication cannot. Answer: FALSE

2) A sender initiates a message by encoding a thought.

Answer: TRUE

3) E-mail increases filtering because electronic communication is faster.

Answer: FALSE

4) Communication that takes place among employees on the same organizational level is called lateral communication.

Answer: TRUE

5) All electronic information is inadmissible in court.

Answer: FALSE

6) In which of the following cases has communication occurred?

A) Gary updates his blog regularly, even though no one reads it.

B) Brian attends all the Algebra lectures, but is unable to understand the subject.

C) Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available.

D) Ana tells her manager that she needs a new computer, but he says that the company can't afford it.

Answer: D

7) George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.

A) deciphering the message

B) organizational communication

C) lateral communication

D) decoding the message

Answer: B

8) Complexity capacity refers to the degree to which the communication method

________.

A) offers a reasonable assurance of confidentiality

B) makes a simple message seem more complex

C) effectively processes complicated messages

D) offers quick and accurate feedback

Answer: C

9) Which of the following methods of communication offers high scanability?

A) publications

B) face-to-face communication

C) meetings

D) voice mail

Answer: A

10) Which of the following is a way for managers to overcome the barriers to communication?

A) feedback

B) decoding

C) encoding

D) filtering

Answer: A

11) ________ communication is communication that flows from a manager to employees.

A) Lateral

B) Upward

C) Downward

D) Horizontal

Answer: C

12) In the ________ communication network, communication flows according to the formal organizational hierarchy, both downward and upward.

A) chain

B) all-channel

C) wheel

D) horizontal

Answer: A

"Flo" of Communication (Scenario)

Recently the employees of Chatterbox Enterprises, Inc., received a letter from the vice president of operations explaining that a new production facility would be built in Chatland City, AL. It was also stated that about one-fourth of the employees from the current Chatland City facility would be transferred to the new facility and if employees wanted to volunteer for the transfer, they could do so by meeting the human resource manager and filling out a request form. Sam, a production supervisor, first went to Florence, the purchasing manager, who had already volunteered to transfer, to discuss with her the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request.

13) The letter from the vice president to the employees is an example of which type of organizational communication?

A) horizontal

B) formal

C) lateral

D) informal

Answer: B

14) When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?