餐饮英语词汇+西餐服务用语+餐桌礼仪常识
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餐饮英语
一、服务用语
(一)、预定
Always confrim facts---the number of persons,the time ,the date ,special requirement ect.
Good morning /afternoon/evening .(The name of the restaurant and your name)May I help you ?
早上(下午、晚上)好,(自报餐厅名),我能为您做些什么?How many persons are there in your party ,sir/madam?
请问共有多少人用餐,先生/女士?
How many guests are coming?
请问共有多少人用餐?
What time would you like to arrive?
请问你们几点钟到?
May I have your name ,please?
请问您的姓名?
Could you spell that for me ,please ?
请您拼读一下您的姓名好吗?
May I take your telephone number, please ?
可以留下您的电话号码吗?
Is there anything special you would like us to prepare,sir/madam?
请问您有什么特殊要求需要我们做准备的,先生/女士?
I am afraid that we only can guarantee the table before 8:00 in the evening .
恐怕我们餐厅只能为您留桌到晚上8:00
I am afraid we only serve lunch until 2:00 in the afternoon.
恐怕我们餐厅午餐时间到下午两点。
If you have any further requirements,please let us know.
如果您有什么要求,请通知我们。
(二)问候客人
To show the guests hw please you are to see them . Use guest's name if you know,to personalize the contact.
Good morning /afternoon/evening .Welcom to our restaurant.
早上(中午、晚上)好,欢迎光临。
May I help you ,sir/madam?
我能为您做什么?
Do you have a reservation,sir/madam?
请问您有预定吗?先生/女士
Please follow me,sir/madam.
请跟我来,先生/女士
This way please,sir/madam
请这边走,先生/女士
Please mind your step,sir/madam.
请留意脚下,先生/女士
(三)请客人等候
Show the guests that you are concerned.. It is important that they do not feel ignored.
I'am sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.
对不起,先生/女士。我们现在没有空餐桌,请您在酒吧稍等一下,好吗?一有空桌,我们酒会立即通知您。
We are rather full this evening .Would you care to wait for a while? 我们今晚客满了,您不介意稍等片刻吗?
I am sorry to keep you waiting ,sir/madam.
对不起,先生/女士,让您久等了。
I do apologize for the delay。
对不起耽搁了这么久。
(四)对餐桌不满意
I am sorry, sir/madam.Would you care to follow me to another table?
对不起,先生/女士,请随我去另一张餐桌。
Which would you prefer, here by the window or near the door?
您是愿意靠窗坐呢,还是靠门坐?
I'am sorry, sir/madam.. All the tables by the window are occupied.
对不起,先生/女士,所有靠窗的餐桌都满了。
Is this table fine with you ,sir/madam?
请问您对这张餐桌满意吗?先生/女士?
(五)、预定的餐桌被客人占了
向预定的客人道歉并且通知他餐桌一般为客人留座15分钟,并在客人预定时告知
We will have another table ready immediately.
我们立刻会准备好另一张餐桌。
Sorry for the inconvenience.Would you care for a drink at the bar? 很抱歉给您带来了不便,请您在酒吧喝一杯好吗?
Would you like to sit here ,sir/madam?
您介意坐在这儿吗?先生/女士?
Excuse me ,sir/madam.there has been a mistake ,please wait a moment and I will check.
对不起,先生/女士,一定是哪儿出了问题,请稍等一会儿,我这就查一下。
(六)、展示菜单
再次向客人表示感谢并立刻呈递菜单,协助客人看菜单,并推销厨师长特选
Here is the meue for you ,sir/madam.
这是您的菜单,先生/女士。
We have an excellent black pepper steak today