人力资源管理 (3)
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True/False Questions
1. The way in which a firm competes has little relationship to the way it is structured and
how work tasks are organized.
Answer: False Page: 144 LO: 1 Difficulty: Easy
AACSB: 6 BT: Comprehension
2. Workflow design is the process of analyzing the tasks necessary for the production of a
product or service.
Answer: True Page: 145 LO: 1 Difficulty: Easy
AACSB: 6 BT: Knowledge
3. Work-flow design refers to the relatively stable and formal network of vertical and
horizontal interconnections among jobs that constitute the organization.
Answer: False Page: 145 LO: 1 Difficulty: Medium
AACSB: 6 BT: Knowledge
4. The final stage in the work-flow analysis is to identify the inputs used in the
developm ent of the work unit’s product.
Answer: True Page: 148 LO: 1 Difficulty: Easy
AACSB: 6 BT: Knowledge
5. Centralization refers to the degree to which work units are grouped based on functional
similarity or similarity of work flow.
Answer: False Page: 150 LO: 1 Difficulty: Medium
AACSB: 6 BT: Knowledge
6. Functional structures tend to be less flexible, but more innovative than divisional
structures.
Answer: False Page: 152 LO: 1 Difficulty: Medium
AACSB: 6 BT: Knowledge
7. Divisional structures are most appropriate in stable, predictable environments where it
is relatively easy to anticipate demands for resources and coordination requirements between jobs that are not consistent over time.
Answer: False Page: 153 LO: 1 Difficulty: Medium
AACSB: 6, 13 BT: Comprehension
8. Job analysis refers to the process of getting detailed information about jobs.
Answer: True Page: 158 LO: 2 Difficulty: Easy
AACSB: 6 BT: Knowledge
9. Job evaluation is a performance appraisal that deals with getting information about how
ell each employee is performing.
Answer: False Page: 159 LO: 2 Difficulty: Medium
AACSB: 6 BT: Knowledge
10. A job description is a list of the knowledge, skills, abilities, and other characteristics that
an individual must have to perform the job.
Answer: False Page: 159 LO: 2 Difficulty: Easy
AACSB: 6 BT: Knowledge
11. KSAOs are characteristics about people that are not directly observable, but that can be
identified when individuals are carrying out the TDRs of the job.
Answer: True Page: 160 LO: 2 Difficulty: Medium
AACSB: 6 BT: Knowledge
12. Research has shown that there is greater agreement between supervisors and
subordinates when rating general job duties than when rating specific tasks.
Answer: True Page: 160 LO: 2 Difficulty: Medium
AACSB: 6 BT: Knowledge
13. Research has demonstrated that high performers give more accurate job analysis
information than do low job performers.
Answer: False Page: 160 LO: 2 Difficulty: Medium
AACSB: 6 BT: Knowledge