文秘英语Unit5BusinessCorrespondence

文秘英语Unit5BusinessCorrespondence

Business Correspondence

Zhang Hong works hard in Rainbow Group and now she is quite familiar with most of the routine office work, such as office automation, file management, business reception, and so on. But she is not sure about business correspondence handling. She knows it is an essential skill for a good secretary to handle business letters well, so she needs more practice. Below are some core words, phrases and sentences about business correspondence.

Activity One Core Words and Phrases

Zhang Hong has studied a course named Business Writing in college, and she has some basic writing knowledge about business correspondence. The only thing for her to do is to have some more practice in the use of her knowledge obtained at school. Below are some key words of business correspondence. Discuss them with your partner orally and match the English words with

Activity Two Core Sentences

Zhang Hong and her colleague Linda are talking about handling business correspondence. Below are some core sentences extracted from their conversation. Read them aloud and try to memorize them.

1. Mr. Black told us to write a quotation letter to Mr. White.

2. What shall we do with the complaint letter from ABC Company?

3. We look forward to receiving your early reply.

4. This is an urgent letter which should be sent by registered express airmail.

5. Do you have the email addresses of all the staff in our company?

1. 布莱克先生让我们给怀特先生写一封报价函。

2. 我们如何处理ABC 公司的投诉信？

3. 盼您早日回信。

4. 这是一封急件，需用航空挂号快递寄出。

5. 你有我们公司全体职员的电子邮件地址吗？

Session Two Listening

This session is to provide you with some listening activities regarding secretarial practice. There are two activities in this session: five short dialogues in one activity and one passage in the other.

Activity One Short Dialogues

This activity is to check your ability to understand five short dialogues. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken twice. When you hear a question, you should decide on the correct answer from the four choices marked A), B), C), and D) given in the course book, and then choose the correct answer. Before you listen to the dialogues, first have a quick look at the following words, which might be helpful.

1. How many copies of the invitation letter are needed?

A. 350.

B. 250.

C. 315.

D. 215.

2. What is the man’s email address?

A. lynnhncs@gmail .

B. lynhncs@email .

C. lynhnncs@email .

D. lynhnscn@gmail .

3. Where did the conversation probably take place?

A. In a workshop.

B. In an office.

C. In a dining hall.

D. In a bank.

4. Does the man have time to go to the ceremony?

A. No, because he has nothing to do tomorrow morning.

B. Yes, because he has nothing to do tomorrow morning.

C. Yes, because he has to check his schedule.

D. No, because he has to check his schedule.

5. Which one is NOT NECESSARY for a typical business letter?

A. The heading.

B. The salutation.

C. The enclosure.

D. The complimentary close.