管理学原理 第十四章

• Explain how political correctness is affecting communication.
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11–4
Warm-up questions
• A manger’s dilemma: page 314
• Motivation
Communications clarify for employees what is to be done, how well they have done it, and what can be done to improve performance. Communications build commitment among subordinates to their programs and policies.
The process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behaviour.
© 2007 Prentice Hall, Inc. All rights reserved.
© 2007 Prentice Hall, Inc. All rights reserved. 11–3
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.
© 2007 Prentice Hall, Inc. All rights reserved.
11–14
Communicating in phone interviews
• As a job seeker, would you prefer a telephone interview or a face-to-face interview? Why?
© 2007 Prentice Hall, Inc. All rights reserved.
11–7
Functions of Organizational Communication
• Control
Formal and informal communications act to control individuals’ behaviors in organizations. Managers transmit information about their goals, strategies, expectations, management philosophy, and values.
© 2007 Prentice Hall, Inc. All rights reserved.
11–12
Communication channels
Verbal communication includes any oral or written means of transmitting meaning through words.
© 2007 Prentice Hall, Inc. All rights reserved.
•Recall a recent communication exchange in which you participated and analyze it in terms of the model.
© 2007 Prentice Hall, Inc. All rights reserved. 11–5
What Is Communication?
• Communication
The transfer and understanding of meaning

Transfer means the message was received in a form that can be interpreted by the receiver.
The Process of Interpersonal Communications
• Explain all the components of the communication process. • List the communication methods managers might use. • Describe nonverbal communication and how it takes place.
© 2007 Prentice Hall, Inc. All rights reserved. 11–8
Functions of Communication (cont’d)
• Emotional Expression
Social interaction in the form of work group communications provides a way for employees to express themselves.
Communication Issues in Today’s Organization
• Discuss the challenges of managing communication in an Internet world. • Explain how organizations can manage knowledge. • Explain why communicating with customers is an important managerial issue.
• How much of your daily life involves interacting with other people? • What is communication? What is the purpose of communication? • Are you a good communicator? What are the characteristics of a good communicator? • Describe the communication process.
• Organizational Communication
All the patterns, network, and systems of communications within an organization Formal channels and informal channels
• • • • • • • • • • Face-to-face Telephone Group meetings Formal presentations Memos Traditional Mail Fax machines Employee publications Bulletin boards Audio- and videotapes • • • • • • Hotlines E-mail Computer conferencing Voice mail Teleconferences Videoconferences
• Explain the barriers to effective interpersonal communication and how to overcome them.
© 2007 Prentice Hall, Inc. All rights reserved. 11–2
L E A R N I N G O U T L I N E (cont’d)
LEARNING OUTLINE
Follow this Learning Outline as you read and study this chapter.
Understanding Communications
• Differentiate between interpersonal and organizational communication. • Discuss the functions of communication.
11–6
Interpersonal and organization communication
• Interpersonal Communication
Communication between two or more people Communicating to persuade and influence others
• Information
Individuals and work groups need information to make decisions or to do their work.
© 2007 Prentice Hall, Inc. All rights reserved.
11–9
Communication as the means of transmitting ideas
• Experts suggest that you should dress professionally for a telephone interview even though the interviewer cannot see you. Do you agree that this is important? Why or why not? • In preparing for a telephone interview for a new job, what would be the three or four things you would be most prepared?
Non-verbal communication is any part of communication that does not use words.
© 2007 Prentice Hall, Inc. All rights reserved.
11–13
Interpersonal Verbal Communication Methods
ninth edition
STEPHEN P. ROBBINS
MARY COULTER
Chapter
14
© 2007 Prentice Hall, Inc. All rights reserved.
Maห้องสมุดไป่ตู้agers and Communication
PowerPoint Presentation by Charlie Cook The University of West Alabama
Follow this Learning Outline as you read and study this chapter.
Organizational Communication
• Explain how communication can flow in an organization.
• Describe the three common communication networks.
© 2007 Prentice Hall, Inc. All rights reserved.
Discussion questions
•What are the main types of communication channels? •How often do you use them in your daily life? What about managers?
• Discuss how managers should handle the grapevine.
Understanding Information Technology
• Describe how technology affects managerial communication.
• Define e-mail, instant messaging, blogs and wikis, voicemail, fax, EDI, teleconferencing, videoconferencing, web conferencing, intranet, and extranet. • Explain how information technology affects organizations.