商务英语谈判 unit 10
商务英语听说 Unit 10 Business Etiquette
following question:
• What does business etiquette mainly include? • Put down some of the key words in the following blanks:
• 1.knowing how to act in an interview, • 2.how to introduce clients to your peers at work, understanding the pecking order in the company • 3.and knowing how to defer to your manager or boss at work or in social events.
Warm-up
Task Two
• Directions: Listen to the following business etiquette quizzes
and tick the right answer:
Question 1 You encounter someone you’ve met before, but you can’t remember his or her name. What should you do? • A. Turn around and leave and hope he or she didn’t see you. • B. Walk up to him or her and say, “Hi, what’s-your-name!” • C. Walk up to him or her, use a generic greeting such as “Good morning” and just ignore the whole name issue. • D. Walk up to him or her, use a generic greeting and admit that you don’t remember the name.
Unit 10 商务英语 给予优惠
Unit Ten 给予优惠271.On orders for one hundred pieces or more we allow a special discount of 1.5%对100匹或100匹以上的订单，我们可以给1.5%特别折扣。
272.A discount of 5% may be allow if the quantity for each specification is more than 1000 sets.如果每一种规格的量超过1000套的话，我方可以给5%的折扣。
273.For quantities of more than 500 units, we can offer a discount of 15% on our price list.数量在500套以上的簅，我方可以按价目表给予5%的折扣。
274.We are glad to make a 5% discount for an order of 100 dozen or more.对于100打以上的订单，我方乐意给予5%的折扣。
275.We should be pleased to allow you the requested discount of 5% if you are willing to raise your order to 50000 pieces.若贵方愿将订单增加至50000件的话，我方乐意给予所要求的5%折扣。
276.We will entitle you to a 10% discount during July on anything you buy.您7月份来买任何东西时，价格均可按9折优惠。
277.You can receive a special 15% discount on orders placed before the end of December.贵方能在12月底之前下订单的话，我方可以给15%折扣。
商务英语听说教程下unit10Trade Forms
Part A - Task 2 Conversation
On technology transfer We can transfer our technology to you. What about the payment for the technology? An initial down payment of 100,000 and a 5% royalty of the net sale price. Buying technology is better than buying the right to use the patent. Will the license be exclusive or non-exclusive? How can you make us master technological know-how? On processing trade How much is your rate of processing charges? Processing fee should be fixed upon the world labor price. The materials will be delivered to your warehouse at our expense. We can produce shoes according to buyer’s design and materials. Processing with supplied materials has been our usual practice. What products do you want by processing and assembling? What will be the quantity of the finished products?
商务英语函电课件Unit10ComplaintClaimandSettlement
them.
Introduction to Complaints and Claims
Claim refers to that in international trade, one party breaks the contract and causes losses or
damages to the other party directly or indirectly, the injured party may ask for compensation for the
Unit 10 Complaint, Claim and Settlement
BUSINESS LETTER WRITING
Ⅰ Role-play
Task C Knowing about Basic Knowledge
After finding out the commercial terms from the above dialogue, try to give explanations to your partners about
Unit 10 Complaint, Claim and Settlement
BUSINESS LETTER WRITING
Ⅰ Role-play
译 Task A Situational Communication
A:The case is too serious to be overlooked! We are in urgent need of the goods for this selling season. Under such a situation, our project will surely be delayed. B:We convey our sincere apologies to you and will try our best to make up for your loss. I’ll cable our home office and ask them to dispatch the replacements. You can rest assured that your project won’t be delayed. A:Good! B:I do hope this unpleasant incident will not affect our business in the future. As for the belated goods, we’d like to have them sent to your company. A:We appreciate your positive action towards this affair.
unit 10 国际商务师英语辅导：价格谈判英语小结
国际商务师英语辅导：价格谈判英语小结FOBFOB: Free On Board (named port of shipment) 船上交货（指定装运港）装运港船上交货,风险划分界限是装运港船舷,运费保险费都由买方支付,许可证及海关手续为各自办理.CIF: Cost, Insurance and Freight (named port of destination) 成本，保险加运费（指定目的港1. I’ll respond to your counter-offer by reducing our price by three dollars. 我同意你们的还价，减价3元。
2. If the price is higher than that, we’d rather call the whole deal off. 如果价格比这还高，我们宁愿放弃这桩生意。
3. It’s absolutely out of the question for us to reduce our price to your level. 我们不可能将价格降到你方所要求的那样低。
4. We can’t accept your offer unless the price is reduced by 5%. 除非你们减价5%，否则我们无法接受报盘。
5. We make a counter-offer to you of $150 per metric tonF.O.B. London. 我们还价为每公吨伦敦离岸价150美元。
6. Your counteroffer is too low and we can’t accept it. 你方还价太低了，我方无法接受。
7. I’m afraid I don’t find your price competitive at all. 我看你们的报价毫无任何竞争性。
8. If you insist on your price and refuse to make any concession, there will be not much point in further discussion. 如果你方坚持自己的价格，不作让步，我们没有必要再谈下去了。
Unit 10
Unit 10 Counter Offers and Orders
Key Sentences: 4. As business has been done extensively in your market at this price, we regret that we cannot accept your counter-offer. 5. It is in view of our friendly relations that we make you a counteroffer. 6. The price you counter-offered is quite out of line with the prevailing market.
Unit 10 Counter Offers and Orders Functional Expressions
Your quotation of sewing machines is too high to be acceptable. We regret to say that your price is on the high side; we don’t think there is any possibility of business unless you cut your price by 20%. We regret to say there is no possibility of business because of your high price. We have cut our price to the limit. So we regret to say we are unable to comply with your request for further reduction.
高级商务英语10单元作文
高级商务英语10单元作文In the realm of international business, negotiation is a critical skill that can make or break a deal. Unit 10 of our Advanced Business English course delves into the intricacies of cross-cultural communication and strategic negotiation techniques that are essential for success in the global marketplace.The essay will explore the following key areas:1. Understanding Cultural Nuances: The importance of cultural awareness in negotiations cannot be overstated. This section will discuss how different cultures approach negotiations, the significance of non-verbal communication, and the role of relationship building in various business contexts.2. Preparation is Key: Before entering any negotiation, thorough preparation is essential. This part will cover the necessary steps to take, including researching the other party, setting clear objectives, and understanding one's own and the other party's BATNA (Best Alternative To a Negotiated Agreement).3. Effective Communication Strategies: The ability to communicate clearly and persuasively is paramount. This section will provide insights into using language to build rapport, the art of active listening, and the power ofquestioning to uncover needs and concerns.4. Negotiation Tactics and Strategies: A deep dive into both cooperative and competitive strategies, including win-win approaches, hard bargaining techniques, and the use of deadlines to influence the negotiation process.5. Deal Closure and Relationship Maintenance: The final part will focus on how to bring a negotiation to a successful close, including the drafting of agreements, handling objections, and the importance of maintaining therelationship post-negotiation for future opportunities.In conclusion, mastering the art of negotiation in a business context requires a nuanced understanding of cultural differences, meticulous preparation, and the ability to communicate effectively. By applying the strategies and tactics learned in Unit 10, business professionals can navigate the complexities of international negotiations with confidence and achieve mutually beneficial outcomes.。
商务英语谈判 unit 10
• What is a joint venture？ • What are the advantages of establishing joint ventures in China?
Ensuring the Success of a Merger
Work in groups. Discuss the following points and prepare to report to the class.
• What do you think your company should do if your company cannot modify existing products to meet the needs of a foreign market?
Joint Venture
Work in groups. Discuss the following points and prepare to report to the class.
05
06 05
04
Video
The Speaker
for Using Visual Aids
01 visual aids.
Plan your presentation before creating
10 Tips
06 Explain thyou
• Do you think merger and acquisition refer to the same thing? (Why/ why not?) • What do you think are the disadvantages of mergers and acquisitions?
Part Three
商务英语Unit10参考答案
Unit 10 EthicsPart I Business Vocabulary1 I admire our chairman. He’s a man of his word and is greatly respected for his ____B________.A honestyB integrityC wisdomD cleverness2 “If we face a recession w e should not _____C_____ employees. The company should sacrifice a profit.”A lay downB lay upC lay offD lay out3 Back in 1995, he A the lies we’d all been told for decades about cigarettes.A exposedB foundC discoveredD claimed4 Nonetheless, Wigand chose to go public,and recently told Wallace what he went through back then, when instead of airing his interview, CBS had B him.A brokenB dumpedC thrownD dipped5 During the last three years, his General Manager Carl Thomson, has turned Livewire ______C________ from being a loss-making company into a profitable organization..A upB downC roundD out6 Moreover, the bank guarantees payment only on condition that the beneficiary’s documents are in line ___D________ the L/C stipulations.A aboutB ofC atD with7 Checks should be run ____A_______ thecredit standing of the opening bank.A onB ofC atD for8 Checks are run to ensure that the expiry date, date and place for presentation of documents and the latest date for shipment are all ____D_______.A acceptedB acceptingC to acceptD acceptable9 In the L/C transactions, amendment _____C______ the L/C in the wake of the checks is not unusual.A atB onC toD in10 Letters concerning the L/C amendment are usually composed ______B________ three parts.A atB ofC aboutD for11 We hereby authorize you to ____C_______ on us at 60 days after sight to the extent of USD20,000.00.A openB establishC drawD build12 Your drafts must be ______B________ by the following documents.A companiedB accompaniedC followedD processed13 We regret to say that we have found _____A_________ discrepancies.A a number ofB a lotC a sum ofD an amount of14 The amount both in figures and in words should _______D_______ be US$200,000 and Say US Dollars Two Hundred Thousand Only.A respectedB respectingC respectedlyD respectively15 Please adjust the L/C immediately ____D_______ we can make arrangements to ship the goods in good time.A so asB soC such asD so that16 Please make ___C_________ as soon as possible so as to enable us to arrange shipment of the goods.A modificationsB changesC amendmentsD varieties17 Check on L/C is quite important __D_________ it signifies a lot in carrying out our foreign trade policy,A for thatB of thatC at thatD in that18 Such clauses deviate ____D_____ theL/C principle “payment against documents”.A atB forC onD from19 It is _____B______ vital importance to ensure that the L/C stipulations are in exact accordance with the clauses of the sales contractA aboutB ofC atD on20 Upon receipt of the covering L/C, the beneficiary should concentrate his checks ______D______ the following points.A forB atC toD onPart II Phrase Translation1 公务员civil servant2 瑕疵产品a defective product3 商业道德business ethics4 宗旨说明a mission statement5 守法商人 a law-abiding businessman6 行贿基金a slush fund7 内幕交易insider trading8 告密者a whistleblower9 产业情报刺探industrial espionage10 保密协议confidentiality agreement11 道德规范a code of ethics12 现金支付cash payments13 电器electrical appliances14 个人助理personal assistant15 不职业行为unprofessional behavior16 高级经理a senior manager17 员工餐厅staff canteen18 个人风险personal risk19 不道德行为unethical behavior20 个人选择personal optionsPart III Sentence Translation1.O ur company does nothing illegal. We are very law-abiding.我们公司不做不合法的事。
商务英语听说PPT Unit 10 Orders and Contract
Unit 10 Orders and ContractUnit GoalsStarting-upRead the following letter from a buyer about confirming a transaction and complete the order.Dear Max,After our recent exchange of letters, we confirm having purchased from you 1000 yards of printed fabric of Style No. 266 on CIF Qingdao at USD 5.65 per yard for shipment during October. We’d like you to pack about 100 yards in Hessian bale and 500 yards to a wooden case. Regarding insurance, please cover the goods against All Risks for invoice amount plus 10%. What’s more, payment is to be made by irrevocable L/C payable by 30 days’ draft.We are pleased to have transacted this first business with your corporation and look forward to further expansion of trade to our mutual benefit.Best Regards,ORDERMessrs Wilson &Co. Ltd. NO. DT536288 Sutton St., Date: August 3, 2017 San Francisco, CaliforniaUSAPlease supplyQuantity Description Style No. Unit Price Total Amount1. 2. 3. 4.5. 6.Total: 7.Packing: 8.Payment: 9.Insurance: 10.Initial ListeningBefore listening, please learn the following trade terms by heart. Trade TermsNow, please complete the following tasks.T T a a s s k k11You will hear some phrases covering placing an order and signing a contract. Repeat for the first time you hear. Then listen again andwrite your answers down.1._________________2.________________3._________________4.________________5._________________6.________________7._________________ 8.________________9._________________ 10.________________T T a a s s k k22You will hear eight sentences. When you hear the first time, repeat the sentences and pay attention to the stresses and tones. Then listen again and fill in the missing words.1.We . We are actually making this an exceptionwith an eye to future business.2.Before preparing the contract, shall we again tosee if ther e’s any misunderstanding or if there is anything missing?.3.We feel regretful that we can no longer as theproduction has been discontinued since last September.4.At present, we can’t owing to the uncertainavailability of raw materials.5.I’m very glad we have .6.We’ve settled the terms for the contract in general, and we are goingto .7.There are both in Chinese and English. .8.I think the success of this first deal will .T T a a s s k k33You will hear 5 short conversations. At the end of each conversation, one question will be asked. Both the dialogue and question will be spoken only once. Mark the best answer for each question.1. A. The price will be set in three months.B. The price is subject to the ruling market.C. The price could be set every three months.D. Either B or C2. A. They will sign the contract.B. They will follow up the contract.C. They will check the terms and conditions in the contractD. They will execute the order.3. A. The man would like to do business on CIF basis.B. The man would like to deliver the goods by air.C. The man agrees with the woman.D. The man thinks the freight needs to be lower by air.4. A. It doesn’t include all the terms and conditions.B. Both the man and woman agree on the contractC. The man thinks there are some problems with the contract.D. The man thinks they should correct some terms in the contract.5. A. She has no idea about the question.B. She will think about the future challenges.C. She doesn’t think there are more challenges than opportunities.D. She thinks they should talk about long-term agreement.Oral DiscussionBefore discussion, you are given the following advices. Professional Advices1. The key points examined in an order:Highlight Order No. for the future communicationCheck vendor’s name or codeMake sure that the description of goods is rightConfirm that the price terms comply with negotiationExamine transportation mode, ports, partial shipments and transshipment, and delivery date etc.Review quantity, payment terms and packing methods2. Notes for signing a contract:(1) Generally the contract is signed in duplicate.(2) The version of contract is showed both in English and Chinese.(3)Both parties sign their names at the bottom of the contract.Now, please complete the following tasksT T a a s s k k11Work in pairs. Discuss what arbitration is?T T a a s s k k22Work in pairs. Discuss the clauses stipulated in a contract.T T a a s s k k33Discuss the following topic.Imagine you are a seller to negotiate the terms of a contract with a buyer.Intensive ListeningLearn the following by heart before listening.D D i i a a l l o o g g u u e e11..1.Listen to the dialogue and decide whether the following statementsare true or false. Write “T” for true and “F” for false.1.Mr. Smith has placed an order with Mr. Wang. ( )2.The final unit price agreed upon is USD5.35/piece. ( )3.The port of destination is Lagos. ( )4.The L/C must reach the seller 30 days before shipment. ( )5.The goods should be covered at 130% of the invoice value. ( )2.Listen to the dialogue again and complete sentences according tothe contents in the video.1.The eight layers of petal are to be replaced , in which way, theunit price is .2.Delivery of the goods is no later than .3.We require to pack in one poly bagand .4.Payment by L/C at sight must reach us .5.We will insure the goods against , Fresh Water Rain Damage,Risk of Clash and Breakage.3.Take notes for negotiation on the details of the orderCommodityQuality _______________________Quantity _______________________Delivery ______________________Payment TermsInsuranceD D i i a a l l o o g g u u e e22..Listen to the dialogue and choose the best answer to each of the following questions.1.Does the contract need to be revised?A.Yes.B. No, it is all correct.C. Not mention.2.What clause should be added in the contract?A.Force MajeureB. Inspection ClauseC. Arbitration3.Which institution should the disputes be submitted to?A.Entry-Exit Inspection and Quarantine BureauB.Chinese International Trade Arbitration Commission.C.People’s Insurance Company of Ch ina4.At the end, have they signed the contract?A.Yes.B. No.C. Not mention5.What do you think they will do after signing the contract?A.The buyer will place an order.B.The seller will deliver the goods to the port of shipment.C.The contract will be followed up.Oral presentationIn this part, please make oral presentations after reading the following tasks. You are given the functional sentences to help you. Functional Sentences1. We’ll prepare the contract according to the results of our discussion. T o avoid any possible mistakes, may I repeat what we have agreed upon?2. Before we sign the contract, let’s check the terms and conditions of thecontract once more so as to avoid any disputes over some minor details in the future.3. Shall we go over the terms and conditions of the contract to see if we agreeon all the particulars?4. We have reached an agreement on the terms for the contract in general andwe are going to prepare the contract according to what we have agreed upon.But to ensure that no mistakes are made, shall we repeat all the terms we have discussed?5. We’ve settled the terms for the contract in general, and we are going toprepare the corresponding contract accordingly. Could you repeat the terms so that no mistakes are made?6.Let’s go over the contract and see if everything is all right.7.We’ve made a draft of the contract according to what we have discussed. Please go through the contract to see if there’s anything that sound be revised/modified/rewritten.8.We’ll have the contrac t sent to your hotel for you to go through.9.Here is the contract we have prepared. Please take a look at it before sign.10.Here is the sales contract we drafted according to the results of our negotiation. Please have a look at the contract to see if there’s anything missing.11.Everything seems to be satisfactory except that one point is missing.12.May I suggest that you put down in the contract “Shipment is to be made in2 equal lots during May and June respectively, 2017”.13.I think one more provision should be added regarding commodity inspection.14.Let’s congratulate ourselves that this transaction has been brought to asuccessful conclusion.15.I’m glad that our negotiation has come to a successful conclusion.16.I think the success of this first deal will pave the way for future business.17. We think your contract needs some modification.18. The contract specifies that the goods should be shipped within 2 months.19. We think your contract needs some modification.20. We’ll place an order with you on the terms and conditions agreed upon byus.T T a a s s k k11Retell the passage of Dialogue 1 with the words and useful sentences used in the dialogue.T T a a s s k k22Work in pairs. Student A plays the role of seller and Student B plays the role of buyer. Make up a dialogue according to the following situation. The draft of the contract is ready. Ms. Li asked Mr. Rush to check the particulars to see if there is anything to be amended. Mr. Rush found that time of shipment was not exact and told her the statemen t “The seller should notify the buyer by fax after the loading is completed or shall be responsible for the losses incurred.” So they are having a discussion on this issue. Background InputOrder refers to an oral or written request to supply a specified quantity of goods. It may be the result of an offer or a counter-offer with positive acceptance. It may be given by letter, telegram, fax, e-mail, or even orally at a meeting. But order letters are a common form of correspondence for obtaining goods and services.When the buyer sends the seller an order for some goods, he also sends him a confirmation of purchase in duplicate to be countersigned, with one copy to be returned for filing. And after receiving the seller’s confirmation, the buyer opens a letter of credit, whereas the seller gets the goods ready for shipment after he receives the letter of credit.A contract is an agreement between two or more parties that is enforceable in a court of law. In international trade, a Sales Contract comes into existence through exchange of correspondences between the exporter and importer.When, in the course of business negotiation, an offer with engagement or a counter-offer of this kind is accepted, the transaction is completed and contractual relationship between the offeror and the offeree is concluded. However, in keeping with the regular practice in international trade, a written contract or confirmation is usually signed to bind both the seller and the buyer. When all the terms and conditions have been negotiated, it is necessary to sum up and sort out all the terms agreed in the form of a written document, i.e., the Sales Contract or Sales Confirmation. A formal contract or confirmation should be prepared in duplicate. each copy should be signed by both parties, and each party should keep a copy with countersignature. Some of the contracts or confirmations commonly used in foreign trade are available in printed form, therefore, only the date, price of commodities, name of parties, and similar particulars need to be filled in.The terms under business negotiation which are stipulated in the sales contract always include the description of the goods, quality and specification, quantity, packing, unit price, amount, payment, date of delivery, shipping, insurance, inspection, claim and arbitration clauses, etc.In export trade, a Sales Contract is a legal document made by and entered into between a seller and a buyer on the basis of their offer and acceptance. In the contract the right and obligation of both parties are definitely stipulated. The contract is binding on both of them. In case any dispute occurs, people can find out who should be held responsible for the breach of the agreed terms in the light of the signed written contract.。
国际商务英语谈判 Chapter 10-done
Section I An Introduction to International Business Contract
2、Why should the contracting parties define their mutual understanding in contractual and written form?
4、 What should one do when the
other party break the contract?
If one party is in breach of contract, and the other party has the right to demand compensation for losses or adoption of other reasonable remedial measures.
3、What is essential in preparing sales contract.
It is essential to obtain legal advice from a professional who is familiar with the laws and practices of both countries.
【商务英语课件】Unit-10--Complaints-and-Claims
Smith: Mm, this is really very serious… Hudson: I’m glad you think so. I’m absolutely disgusted with the way I’ve been treated by your company. But what are you going to do about it, Mr. Smith? Smith: I’m going to make some inquiries right away, then call back when I’ve sorted things out. Hudson: OK. Smith: I’m really very sorry, Mr. Hudson, for all the trouble you’ve had. It’s not the way we like to do things… Hudson: I hope so.
3. Discuss the following questions in pairs or small groups.
1) Which do you think are the most effective complaint tips you have worked out above? Why?
Hudson: No, Miss, I’m afra to complain, but Ive had a lot of trouble with your company, one way or another. I’m going right to the top this time.
inferior quality
2. When you purchase a product that is defective or doesn’t perform properly, how do you lodge a complaint that will get results? Discuss with your partner to work out as many tips as you can for effective complaints.
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Graphs and Charts
04
04
Video
10 Tips
for Using Visual Aids
01 Plan your presentation before creating
visual aids.
02 Use visual aids sparingly.
03
Make your visual aids visible to the entire audience.
Part Two
Focus
Entering Foreign Markets
Work in groups. Discuss the following points and prepare to report to the class.
• What economic conditions in the foreign country do you think a company should consider when deciding to do international business?
• What is a joint venture？
• What are the advantages of establishing joint ventures in China?
Ensuring the Success of a Merger
Work in groups. Discuss the following points and prepare to report to the class.
• Do you think merger and acquisition refer to the same thing? (Why/ why not?)
• What do you think are the disadvantages of mergers and acquisitions?
Part Three
• What do you think your company should do if your company cannot modify existing products to meet the needs of a foreign market?
Joint Venture
Work in groups. Discuss the following points and prepare to report to the class.
04 Talk to the audience, not to your
visual aids.
05 Avoid laser pointers.
06 Explain the content of the visual aid when you
first show it.
07
When you finish with the visual aid, remove it, cover it, or turn it off.
Watch a how-to television program (a cooking show, for example) or the weather portion of a newscast. Notice how the speaker uses visual aids to help communicate the message.
Unit 10 Growing the Company
Part One Situational Practice
Price
You are a salesman selling air cleaner on behalf of a house-hold appliances factory. Your product is suitable for both home and office use. Your price is $60. A businessperson wants to order 1,500 sets of your cleaner, but he counteroffers $50. He is satisfied with the quality of the sample, but not with the price. You may reduce the price by 10% on condition that he would increase the order of 2,000 sets.
08
Limit the amount of material on any one visual aid.
09 Avoid clip art from well-known sources.
10
Be prepared to give your presentation without your visual aids.
communicate the message effectively without visual aids? • Prepare to report your findings in the class.
Part Four
BEC Focus
Speaking Test Part One: Interlocutor’s Questions:
• What kinds of visual aids are used? • How do they enhance the clarity, interest, and
retain ability of the speaker’s message? • What would be the speaker have to do to
Public Speaking in Business
Using Visual Aids
Kinds of Visual Aids
01
02
Objects anwerPoint
05 05
The Speaker
02
Photographs and Drawings
03
03