民航服务英语口语教程教案unit 10-2
《民航服务英语》教学指导方案
《民航服务英语》教学指导方案教学目标：1.掌握民航服务英语的基本词汇和表达方式。
2.提高学生的听、说、读、写能力，能在民航服务场景中进行实际交流。
3.培养学生的跨文化交际能力，了解不同国家的飞行常识和服务习俗。
教学内容：1.民航服务英语的基本表达方式和用语；2.预定机票、办理登机手续、询问航班信息、说明行李要求、预定餐食等服务场景对话；3.各个国家的飞行常识和服务习俗。
教学步骤：第一步：导入1.利用图片展示不同场景中的民航服务，引发学生对话题的兴趣。
2.通过问题的提问，了解学生对民航服务的基本了解程度。
第二步：学习基本表达方式和用语1.给学生发放学习材料，对基本表达方式和用语进行讲解和示范。
2.教师与学生进行对话，练习基本表达方式和用语。
第三步：分组角色扮演1.将学生分成小组，每个小组由一名学生扮演旅客，其他学生分别扮演机场工作人员、空乘人员等角色。
2.设立不同的民航服务场景，要求学生使用民航服务英语进行实际交流。
3.合理安排时间，让每个小组都有机会进行角色扮演。
第四步：分析不同国家的飞行常识和服务习俗1.教师介绍不同国家的飞行常识和服务习俗，让学生了解不同国家的服务方式和习惯。
2.学生分组进行讨论，分享各国特色和经验。
第五步：总结和评价1.学生总结今天学到的民航服务英语表达方式和用语，以及不同国家的飞行常识和服务习俗。
2.教师对学生的表现进行评价和给予鼓励，并提出进一步改进的建议。
教学方法：1.情景模拟：通过角色扮演的方式，使学生在真实的场景中进行实际交流，提高实践能力。
2.合作学习：通过小组合作活动，培养学生的团队协作能力和跨文化交际能力。
3.多媒体教学：利用图片、视频等多媒体资源，使教学内容更生动有趣。
教学评价：1.角色扮演的表现评价：对学生在角色扮演中的表现进行评价，包括语言的准确性、流利度和表达能力等。
2.对话反馈：针对学生在角色扮演中的表现，进行给予反馈和建议，帮助学生改进。
3.学生自我评价：学生进行自我评价，对自己在角色扮演中的表现进行评价，提出自己的不足和改进计划。
民航乘务英语Unit教案
湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below:1) 航站楼2) 有效护照3) 分配位子4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员13) 称行李14) 超重行李15) 候机室16) 头等舱/商务舱/经济舱17) 行李箱18) 登机19) 当班地勤人员20) 国内航线21) 排队22) 插队25) 告诉某人做某事26) 监视屏幕27) 检查可疑物品28) 若某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check ______Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①______Arrival ②______2 Immigration and customs ③______④______⑤______3 ______________.ⅡGeneral Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each cl ass’s responsibilities, etc.（了解航空工作人员的分类及每类人员的工作职责；）2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的, evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副,flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途（旅行/ 运输）short haul短途（旅行/ 运输）,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
民航情景英语最新版教学课件Unit10
Tasks
According to sample dialogues, make conversations with your partner by using the prompts given below. (P:passenger FA:flight attendant)
Task1 P: the location of a life jacket FA:explain the location Task 2 P: the use of the oxygen mask FA:explain the usage Task3 P: turbulence FA: make him calm
Guided Learning
Most people’s perception of the cabin crew role is that they are there to serve coffee and refreshments to the passengers. Whilst there is some truth in this, the main part of their role is for safety. In fact, it is a legal requirement for the aircraft to be carrying a specific number of cabin crew on board at any one time. As a member of the cabin crew team for your selected airline you will be required to undergo rigorous cabin crew safety and aviation training, as well as learning how to give safety demonstrations to passengers. In this module we will look at some of the more important procedures you need to learn in order to become cabin crew.
民航客舱服务英语教程课件
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
民航服务英语口语教程教案unit 10-1
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 9
教学内容与方法
I.Review the functional sentences in unit9 (10 mins)
[Activity：T asks questions and Ss answer.]
《英语口语》授课教案
章节 课题
Unit10 Dinner Service
课次序号
19
授课型
理论
授课时间
2018年5月15日
学时数
2
教学目标
Teaching objectives:
1.To know the specifications and requirement for cabin catering service in different cabin class.
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
民航服务英语教案
民航服务英语教案民航服务英语教案篇一:民航英语全教案情境1Item 1Preflight preparationTeaching ideas: Focus on the students, students are the master ofthe class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.Teaching aims: Practicing the listening and oral English abilitiesof students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.Teaching contents: Unit 1 An Airline JobTeaching skills:Group discussion; group asking; group competitionTeaching steps:Preparation period1. Know the English name of each student; use their English names in the class, andtell the English name of the teacher to the students.2. Divide the students into several groups according to the numberof the students.( 4or 6 in a group )3. Ask students to have a preview of the new lesson.Teaching periodPart One Warming Up——任务所飞航班计划——签到起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
《民航服务英语》最新版教学课件Unit 10 Medical Accidents
The bandage round her head had been replaced by a small dressing
above one eyebrow. diabetic [daɪə'betɪk] adj. 糖尿病的，患糖尿病的 n. 糖尿病患者 e.g. He found her in a diabetic coma.
shallow ['ʃæləʊ] adj. 浅的；肤浅的
e.g. She began to hear her own taut, shallow breathing. 她开始听到自己紧张、短促的呼吸。
suffer from ['sʌfə] 忍受，遭受；患…病；受…之苦
e.g. He often suffer from headache these days. 这些天他常遭受头痛的困扰。
Work with a partner or in a small group. Discuss the following questions. 1. How many ways do you know to relieve pains when a passenger feels earache in the the flight?
e.g. Her head still hurt, and she felt slightly dizzy and disoriented. 她的头还在痛，感觉有些眩晕，分不清方向。 e.g. Lean on me if you feel dizzy.
如果你觉得头晕， 就靠在我身上好了。
MEDICAL ASSISTANCE NEEDED
他发现她因糖尿病而昏迷。 shiver ['ʃɪvə] v. 颤抖，哆嗦； e.g. A sudden gust of cold wind made me shiver.
客舱服务口语教案设计模板
课程目标：1. 培养学员具备基本的客舱服务英语口语交流能力。
2. 提高学员对客舱服务常用英语词汇和句型的掌握程度。
3. 增强学员在真实情境下的英语沟通能力和应变能力。
教学对象：航空服务专业学生教学时长：2课时教学内容：1. 客舱服务常用英语词汇2. 客舱服务常用英语句型3. 客舱服务场景模拟教学步骤：一、导入（5分钟）1. 教师简要介绍本节课的学习目标和内容。
2. 引导学生回顾上节课所学内容，激发学生的学习兴趣。
二、词汇学习（15分钟）1. 教师展示客舱服务常用英语词汇，如：passenger（乘客）、luggage（行李）、boarding pass（登机牌）、seating arrangement（座位安排）等。
2. 学生跟读词汇，教师纠正发音。
3. 教师带领学生进行词汇分类练习，如：与乘客相关的词汇、与行李相关的词汇等。
三、句型学习（20分钟）1. 教师展示客舱服务常用英语句型，如：- Good morning/afternoon/evening, welcome aboard.- May I see your boarding pass, please?- Your seat is located at the window/aisle.- Would you like a snack or drink?2. 学生跟读句型，教师纠正发音。
3. 教师组织学生进行句型角色扮演，模拟不同客舱服务场景。
四、场景模拟（20分钟）1. 教师设置以下场景：乘客登机、座位安排、餐食服务、紧急情况处理等。
2. 学生分组进行场景模拟，每组选择一个场景进行表演。
3. 教师对学生的表演进行点评，指出优点和不足，并提供改进建议。
五、总结与作业（10分钟）1. 教师总结本节课所学内容，强调重点词汇和句型。
2. 布置课后作业：- 学生自行准备一段客舱服务英语口语对话，并录制下来。
- 下节课进行分享，教师点评。
教学评价：1. 学生对客舱服务英语词汇和句型的掌握程度。
民航服务英语教案
民航服务英语教案第一章：民航服务英语概述1.1 课程目标1.2 课程内容1.3 教学方法1.4 学习资源1.5 评估方式第二章：民航基础知识2.1 民航发展简史2.2 民航组织机构2.3 航班类型与编号2.4 机票类别与订票流程2.5 练习与讨论第三章：旅客服务3.1 旅客分类与需求3.2 接待与登机手续3.3 特殊旅客服务3.4 航班延误与取消处理3.5 案例分析与角色扮演第四章：行李服务4.1 行李规定与分类4.2 行李托运与提取4.3 行李丢失与损坏处理4.4 旅客行李保险4.5 练习与讨论第五章：安全检查与航空安全5.1 安全检查流程与要求5.2 禁止携带物品列表5.3 航空安全知识5.4 紧急情况应对措施5.5 案例分析与角色扮演第六章：客舱服务6.1 客舱服务概述6.2 客舱服务程序6.3 客舱安全知识6.4 客舱设备及功能介绍6.5 案例分析与角色扮演第七章：机上餐饮与饮品服务7.1 餐饮服务流程7.2 饮品服务规范7.3 特殊饮食需求处理7.4 机上餐饮文化7.5 案例分析与角色扮演第八章：免税商品销售8.1 免税商品概述8.2 免税商品销售流程8.3 免税商品分类与介绍8.4 免税商品销售技巧8.5 案例分析与角色扮演第九章：特殊服务9.1 特殊服务对象9.2 残疾人服务9.3 新生儿与儿童服务9.4 宗教信仰服务9.5 案例分析与角色扮演第十章：航班抵达与离港服务10.1 航班抵达前准备工作10.2 航班抵达服务流程10.3 航班离港前准备工作10.4 航班离港服务流程10.5 案例分析与角色扮演第十一章：空中交通管制与通信11.1 空中交通管制概述11.2 航空通信原理与设备11.3 标准通话用语与程序11.4 紧急情况通信处理11.5 案例分析与角色扮演第十二章：航班计划与飞行签派12.1 航班计划制定12.2 飞行签派职责与流程12.3 航班运行监控12.4 飞机性能与燃油管理12.5 案例分析与角色扮演第十三章：机场地面服务13.1 机场地面服务概述13.2 机场值机与行李处理13.3 机场安检与边检13.4 机场候机与登机服务13.5 案例分析与角色扮演第十四章：航班不正常情况处理14.1 航班延误与取消14.2 旅客权益保护14.3 紧急情况应对14.4 航班备降与迫降14.5 案例分析与角色扮演第十五章：民航服务礼仪与沟通技巧15.1 民航服务礼仪概述15.2 沟通技巧与语言表达15.3 非语言沟通与肢体语言15.4 客户心理分析与应对15.5 案例分析与角色扮演重点和难点解析1. 民航基础知识：包括民航发展简史、民航组织机构、航班类型与编号、机票类别与订票流程等。
民航英语口语教程教案
Topic1、It doesn't work.中文：它出故障了。
Topic2、It's essential.中文：这是必要的。
Topic3、It's a small world.中文：这世界真小。
Topic4、How is it going?中文：情况怎么样？Topic5、I'll get it.中文：我去接电话。
Topic6、I'm under a lot of pressure. 中文：我的压力很大。
Topic7、I assure you.中文：我向你保证。
Topic8、I'll give you a hand.中文：我来帮助你。
Topic9、I mean what I say.中文：我说话算数。
Topic10、I'll take your advice.中文：我接受你的忠告。
Topic11、No problem.中文：没问题。
Topic12、I've got my hands full.中文：我手头正忙。
Topic13、Easier said than done.中文：说明容易做时难。
Topic14、It's a pain in the neck.中文：这真是苦不堪言。
Topic15、I'm on a diet.中文：我正在节食。
Topic16、Can I have a day off?中文：我能请一天假吗？Topic17、It's better than nothing. 中文：总比没有好。
Topic18、Take care.中文：请多保重。
Topic19、I couldn't get through.中文：不打不通电话。
Topic20、I hope you'll forgive me.中文：我希望你能原谅我。
Topic21、Storms make trees take deeper roots. 中文：风暴使树木深深扎根。
《民航客舱服务英语》课件Unit 10
.
Cabin Announcements
Unit 10 Medical Assistance & First Aid
10.2.3
Script
Ladies and gentlemen, May we have your attention please？A lady in our flight is going to give birth, and the captain has decided to make an emergency landing at Shenyang airport. We expect to arrive there in twenty minutes. We are sorry for the inconvenience caused. Thank you for your understanding and coopments
Unit 10 Medical Assistance & First Aid
10.2.3
Ladies and gentlemen, may we have your attention please! A lady in our flight is going to give 1 , and the captain has decided to make an emergency 2 at Shenyang airport. We expect to arrive there in twenty minutes. We are sorry for the inconvenience 3 . Thank you for your understanding and cooperation.
.
民航服务英语听力教学课件u10
Unit 10 Air Crash
1
Part A Micro-Listening
Unit 1
Measurement
I. Directions: In this exercise you are going to hear fifteen noun phrases. Each of them has an expression of measurement. Listen carefully and write these expressions down in the blanks.
1. 2. 3. 4.
3
Part B Listening Task
Exercise Comments on the Flight Directions: You are going to hear some comments by some experienced business travellers. Complete the following sentences.
Unit 1
4
Part B Listening Task
Unit 1
6. Well, I think it’s ____________ to arrive ___________ earlier to give yourself ____________ to _____________ and acclimatise.
C. The prisoner’s wife.
D. The prisoner’s wife.
3. Why did the prisoner write in his letter “Please do not dig the potato field. I hid the money and gun there?”
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语10
duty-free ['dju:tɪ'fri:] adj.免税的
pure silk [pjʊə sɪlk] 纯丝绸，真丝
Plug [plʌg] n.插头
jack [dʒæ k]n. [电] 插座
entertainment 娱乐系统
system
[entə'teɪnmənt'sɪstəm]
switch [swɪtʃ] n.开关
magazine [mægə'ziːn] n.杂志
suppose [sə'pəʊz] vt.假设；认为
press [pres] vt.压；按
channel ['tʃæ nl] n.通道；频道
correspond with [kɔrɪ'spɔnd wɪð] 符合，一致 enjoy [ɪn'dʒɔɪ] vt.欣赏，享受
Exercise 1 Answer the questions according to the dialogue. 1. What entertainments can children enjoy on the flight? 2. What’s the function of the remote controller and how to use it? 3.What does the man choose as a gift for his wife? Exercise 2 Complete the following dialogue. Man: Miss! Could you come here, please? CA: ___________________, sir? Passenger: Could you ___________________ as a gift for my mother? CA: OK. How do you like these handkerchiefs? Man: Oh, it’s nice and very Chinese. Is it pure silk? CA: Yes. 100% silk. Man: ___________________? CA: Only 10 US dollars. Man: ______________________? CA: All the items sold on board are duty-free. Man: I’ll take it.
民航乘务英语口语教程 2
Practice Emergency
民航乘务英语口语教程 2
Landing
• We will arrive at the Hong Qiao Airport in half an hour. • The arrival time is 10:10 a.m.. • You should have enough time to pick up your checked baggage. • I'd suggest you to take the taxi. It's faster and just as convenient. • This is an entry card for keeping a record of all entry passengers. • You'll need the immigration form when you go through Immigration and
民航乘务英语口语教程 2
Homework
• currencies 货币 • duty-free 免税的 • jewellery 珠宝 • make-up 化妆品 • flight path 航道 • runway approach 进场着陆 • typhoon 台风 • the Pacific Ocean 太平洋 • fuel bowser 加油车 • extinguisher 灭火器
PIease be sure to take all of your belongings with you. We sincerely apologize for this inconvenience.
Thlank you.
Turbulence
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3.To know it is necessary to prepare special meals for Moslem and vegetarians.
布置作业
1. Review the key sentences used indinner service;
2. Preview the new words and terms in unit11.
教学反思
（包括教学心得、存在问题及改进构思）
Ⅲ.Exercise4
IV.Exercise7
V. Summary
Ⅵ.Assignments
课堂总结
1. We have learnthow toserve dinnernnerorder, care forvor, a serving of lobster, isine, vegetarian, eggplant, splendid, lettuce, mushroom, serving, medium, lob.
II.Dialogues (35 mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (13mins)
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (12mins)
1. Review the key sentences used in dinner service;
2. Preview the new words and terms in unit 11.
Blackboard design
Unit 10 Dinner Service
Ⅰ. Review
Ⅱ.Dialogues
《英语口语》授课教案
章节 课题
Unit10 Dinner Service
课次序号
20
授课类型
理论
授课时间
2018年5月18日
学时数
2
教学目标
Teaching objectives:
1.To know the specifications and requirement for cabin catering service in different cabin class.
Teaching difficult points：
1.Key words and expressions.
2.To master the communicative functions in English in this unit for serving meals and drinks on board.
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (10 mins)
Ⅲ.Exercise 4(15 mins)
Step1. T lets Ss do exercise by themselves.(5 mins)
Step2.Ss show their dialogues and T corrects the inaccurate points. (10mins)
V. Summary(2mins)
1.We havelearnt how to serve dinner.
Ⅵ. Assignments (3mins)
教 具
multimedia
教 学 过 程
复习与导入
1. Review the new words and terms in unit 10
教学内容与方法
I.Review thenew words and terms in unit 10(15 mins)
[Activity：T asks qStep2.Check the answers. (5mins)
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation.(5 mins)
IV.Exercise 7(20mins)
Step1.T explains each situation and gives Ss time to prepare dialogues. (10mins)
重点难点
Teaching key points：
1.Key words and expressions.
2.To master the communicative functions in English in this unit for serving meals and drinks on board.