外贸客户邮件跟进

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外贸客户跟进邮件模板

Dear John Smith,Quickly following up on my email from yesterday. I tried to call you, but was unable to connect. Hoping to set up a call to introduce my company, [ABC Company]. Do you have 10 minutes anytime early next week that would work?While I have you, I thought you might find some interest in our cooperation with [client name]. We helped them [achieve goal] resulting in [ideally you have a % to use here, but any meaningful result will suffice]. You can read the whole story here: [Provide case study link.]As a reminder, we're a [Outline the main business] company, expert (or specializing) in the [Describe more spcifically] category. We've worked with [name 2-3 clients] in your country, and help many others to [achieve goal].I look forward to hearing from you soon.Best regards,Lily LeeDear John Smith,As I've gotten to know your company better, I've come to believe that our company aligns well with both your company's immediate needs and ultimate goals.We can offer [product or service] that will allow you to [solve specific problems they're facing]. We use different tactics than our competitors, including [differentiators from other companies in your space].We've consistently been recognized for our exceptional product quality and service, like [specific accomplishments you can reference]. We were able to help one of our customers [reference a specific, relevant customer story].Given how well our [product or service] suits your needs, I think we could do some great work together.[Engaging question to wrap things up]?Best regards,Lily Lee客户跟进邮件（3）Dear John Smith,Hope you had a good weekend (been well, etc.).Not sure if you've been really slammed or you've decided to hold off for now, but I wanted to see if you might have any feedback on our proposal?Certainly, no rush on our end — I don't want to become a pest if you'd prefer I hold off on contact.I also thought you might have some interest in a recent post on [a post specific to the prospect's category, or if you don't have one, a category-specific, third-party article]. You can read it here: [link].Look forward to hearing from you.Best regards,Lily Lee客户跟进邮件（4）Dear John Smith,I've tried to reach out a few times now without a reply. Usually when this happens, it means my offer is not a priority right now. Is it safe for me to assume that's the case here?If it is, I won't bother you anymore. If you'd rather I follow up in a month or two when you have more bandwidth, I'm happy to do that as well. Thanks for your time.Best regards,Lily Lee。

外贸邮件如何跟进客户

外贸邮件如何跟进客户外贸邮件的跟进是非常重要的一环，有效的跟进可以增加客户的信任度，促成交易的进行。

本文将介绍外贸邮件如何跟进客户的一些有效方法。

首先，在发送邮件之前，我们需要制定一个跟进计划。

这个计划应该包括发送初始邮件后的跟进步骤和时间安排。

一般来说，初始邮件发送后，我们可以在1-2天后发送一封感谢邮件，再在3-5天后发送一封询问邮件。

随后，根据客户的回复情况，我们可以制定进一步的跟进计划。

1.感谢客户的回复：客户回复你的邮件意味着他们对你的产品或服务有一定的兴趣。

在邮件中感谢客户的回复，并对他们的关注表示感激，这样可以增加客户的好感度。

2.回答客户的问题：在客户的回复中，可能会有一些问题需要解答。

我们需要仔细阅读客户邮件，并在跟进邮件中一一回答他们的问题。

同时，也可以提供一些额外的信息来帮助客户更好地了解我们的产品或服务。

3.提供额外的价值：除了回答客户的问题，我们还可以主动提供一些额外的价值。

这可以是一些行业洞察、市场趋势分析或者用户案例研究等。

这些信息可以让客户感到我们对他们的关注，并进一步提高我们的专业度和信誉。

4.确认购买意向：在跟进邮件中，我们可以向客户确认他们的购买意向。

可以使用一些问卷调查或者试用申请等方式来了解客户进一步的意向。

如果客户反馈积极，我们可以进一步提供相关的销售支持，如报价单或合同等。

5.设定截止日期：在跟进邮件中，我们应该设定一个截止日期。

这可以促使客户在一定时间内给予回复或决策。

同时，我们也可以在截止日期之前发送一封提醒邮件，以确保客户对我们的邮件保持关注。

最后，要保持耐心和坚持。

外贸邮件的跟进需要时间和耐心。

有时，客户可能需要更多的时间来考虑或决策。

在跟进的过程中，我们需要保持耐心，并保持与客户的良好沟通。

尽管客户可能会给出负面的回复或暂时的无反馈，但我们不能放弃，可以根据实际情况随时进行适当的跟进。

总之，外贸邮件的跟进是建立和加强与潜在客户关系的重要一环。

外贸客户邮件跟进

Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.?如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)?Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!?之后的日子里,可以尝试新产品的报价,刺激下客人的神经.?我通常是这样写的：good day!my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience? if the products isnot you are expecting,pls advise me your details requirement, i will re-offer asap.i am of service at any time!?但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：?Dear ***,Wish you have a nice day!May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am waiting for your reply ASA P.Best regardsWennie．?但是，想成功可不是容易的事情．?dear sir have you received our quotation of ..., if you have any further question,please don't hesitate to contact us.we are waiting for you comment about our quotation.we hope that we can establish a good business relationship with you in the nearest future.your prompt reply will be appreciate.?回复A：直接去函敦促?Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin?回复B：先写邮件问清情况。

外贸跟进邮件的九个要素

外贸加油站－详细解读外贸跟进邮件的九个要素销售通常是在面谈过后以及电话过后才刚刚开始，而后面的跟进是销售过程中一个重要的组成部分，邮件跟进的方式是最快也是最省钱和容易操作的方式。

为何跟进邮件如此重要，有效的跟进邮件有什么特点。

我们业务员通常需要赢得订单，完成业绩目标。

因此写邮件的时候通常会站在自己的角度出发写邮件，给客户催单的感觉，这就容易一种容易进入死循环，客户就很少回应。

我们要向客户展示出和我们合作的前景有多么好，我们是关心客户的。

而不是把东西卖给客户，让客户掏钱就完事了。

我们要让客户明白我们可以帮他们节约成本，增加收入，提高生产率等，我们是对客户有好处的合作伙伴。

我们需要向客户表达出我们对客户的潜在需求是了解的，客户提出的技术要求是可以达到的，让客户感受到我们对他的关心，是提高跟进邮件回复率的关键因素。

强大外贸跟进邮件的九个要素1. 写一个吸引眼球的主题。

主题简单明了专业即可。

主题不要写”How do you feel about our price”或“How do you feel our samples quality”,而是换一个方式说明可以给客户带来什么利益比如写”How to raise 15% profit with new ipad case “”How to save more cost when you purchase from China”2. 让邮件个性化。

给重要的客户不要写普通的邮件。

要有个性化的内容。

比如：给客户发送重要的打折信息，尾货库存信息，最新产品设计信息，和客户支持服务信息。

个性化的措辞将有利于提高15%的点击率和10%的转化率。

3. 向客户说明为何我们要给他发跟进邮件。

比如公司刚刚举行完一个会议，对客户需要的样品或产品生产的安排计划，或者产品有新的设计思路要和客户沟通等。

4. 向客户说明我们的邮件是友好的。

需要向客户说明接收我们的邮件是免费的，以便客户采取下一步行动，确定是否需要再次接收。

外贸跟进邮件模板

外贸跟进邮件模板篇一：英语外贸邮件模板大全, 各类正式外贸电子邮件开头模板, 英文商务回复跟进email模板英语外贸邮件模板大全各类正式外贸电子邮件开头模板, 英文商务回复跟进email模板1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindlysend us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in orderto secure our business. We look forward to hearing from you soon..Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree toyour offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested.Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain.We hope you will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly7. 确认订单Dear Sir: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely8. 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely10. 请求信用证延期Dear Sir：Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely11. 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.Sincerely交易的进行12. 抱怨发货迟延Dear Sirs: Sept. 25, 2001Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.Yours faithfully12a. 处理客户的抱怨Gentlemen: Sept. 30, 2001In response to your letter of Sept.25, we regret yourcomplaint very much. T oday we received information from Hong Kong that the remaining 150 bikes were on a ship that developedengine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.Truly14-1 取消订货Dear Sirs: Oct. 2, 2001We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.Sincerely14-2 谅解迟运原因Gentlemen: Oct. 2, 2001We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We areeagerly awaiting the ship's arrival.Yours faithfully交易的尾声15. 货物损坏报告Dear Sirs: Oct. 4, 2001Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.Sincerely16-1. 拒绝承担损坏责任Dear Sirs: Oct. 8, 2001Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.Sincerely16-2. 承担赔偿责任Gentlemen: Oct. 8, 2001As soon as we got your letter we got in touch with the packers and asked them to look into thematter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.Sincerely交易花絮17. 催要逾期货款Dear Sirs: Nov. 30, 2001It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.Sincerely18. 付清逾期货款Dear Sirs: Oct. 3, 2001We have looked into the cause of the delay in payment andhave found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by T elegraphic Transfer and should reach you sometime tomorrow.Sincerely篇二：外贸跟踪邮件范文询问客户对报价的看法Dear xxx,Hope everything goes well with you!Have you kindly checked my offer? Hope they are workable for your market! It is a regret that I haven’t received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards.追问客户的评价，求回复Dear xxx,How are you recently?Several days no news from you, have you got my enquiry for xxx? Fully understand that you are too busy to reply us. But we are still waiting for your comments. We need your feedback to go ahead. Thank you in advance.Many thanks and best regards.本着小强精神，保证客户收到报价，重发报价Hello,xxx,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again. If you have any other ideas, pls fell free to contact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon!Best wishes利用报价的有效期给客户一点压力Hello,xxx,Hope everything goes well It is Bella.We are in receipt of your inquiry dated on xxx and quote you as follow:xxxxxx. Pls kindly check whether price is workable. Because price will be invalid on xxxx.Wish we will promote business.Best regards.最后一次寻求客户对所询价产品的意见，附上产品目录表Good day! My friend, Bella again.My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?Enclosed is the E-catalog of Kington, pls kindly chk! If there is any item you are in need of, pls contact me! I’ll be more than pleasure to offer the information you want.Thanks...I am of service at any time!BR待客户在目录表中发现适合他们市场的产品Hello, my friends,Have u received and chked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, pls feel free to contact me. We are more than pleasure to offer u with more information you want.If u want to estimate the products show, yes, sample can be sent for your reference! We hope to establish good business relationship with you in the near future.BR时不时问一下是否有新的询盘或订单Dear xxx,I hope u are doing good.Have u got any orders? Pls keep me posted if yes, I will send you our updated price for your review.BR对于较大的客户我们可以主动提出提供免费样品Dear xxx,Free sample can be sent for your reference if you need. How’s your opinion?As our several communication, I hope that we can build a cooperation between us. Waiting for your reply.Best Wishes最后的绝招Dear xxx,I have sent you email many times before but have not received ant reply from you so I am guessing the emails have not reached you.Could you please drop me a short note if you receive this message and also pls tell me if you have any interest in our products? I don’t want to keep bothering you if you don’thave any interest.BR新产品上市就是厉害的时候了哦Dear xxx,Good morning!It is glad to inform u that we have lauched xxx, which with xxxx优势特点such as perfect design, low noise, light weight.......Attached with xx and xx for your reference and pls have a try in your market if possible. BR告知客户价目表的调整Dear xxx,How are u? Long time no contact and hope everything goes well with u.Our products and quotation had updated. Would u pls chk our new quotation with new items in attachments? If have any questions, pls contact me freely.BR看看可不可以转换订单吧Hello,xxx,Now I am writing for keeping in touch with u for further business.If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your requests. By the way, how about your order(or business) with item xxx? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Bella.客户过节，送祝福Dear xxx,Happy xxx and we wish u, your family, company enjoy your holidays.As for xxx, if u need any info, pls contact me at any time. We will try our best to satisfy u. May god bless u and have a nice day.给客户发送一封关心邮件，提醒客户注意休息，身体健康Dear xxx,Good day!Happy the coming new Year! I know that you will be much busy than before. But pls remember to keep enough rest! As we all know, healthy is most important in your life.BR如果我方过节的话Dear xxx,Sorry for re-troubling u.Pls find my pervious email below. Could you kindly chk by return today. Because we will on holiday from xxx to xxx and my email access may be limited.Thank u in advance.BR八种外贸跟踪邮件范文巧妙锁定客户1，报价后好几天没回复。

外贸跟单邮件范文

外贸跟单邮件范文一、订单确认后的跟进邮件（初次跟进生产进度）主题：Regarding your order [订单号] Production update。

Dear [客户名字],Hope this email finds you well! I just wanted to give you a quick heads up on the progress of your order [订单号].Our production team is like a well oiled machine, and they've already started working on your order. Right now, they're gathering all the materials, which is a bit like a chef collecting all the ingredients before cooking up a delicious meal.We expect to complete the production process within [X] days. But don't worry, if there are any hiccups along the way, I'll be the first to let you know.In the meantime, if you have any questions or special requests, just shoot me an email or give me a call. I'm here to make sure everything goes smoothly for you.Best regards,[你的名字][你的公司名称]二、货物即将完成生产，通知客户安排运输相关事宜。

八种外贸跟踪邮件范文巧妙锁定客户

八种外贸跟踪邮件范文巧妙锁定客户1，报价后好几天没回复。

可以询问是否收到，收到了对价格有什么看法?对产品有什么建议?。

Sample one:Dear xxSorry to trobule you.Several days no news from you have you got my enquiry for xxxx ? Fullyunderstand that you are too busy to reply us.But we are still awaitfor your comments.We need your feedback to go ahead. Thank you inadvance.Many thanks and best regards.xxx2, sample 1 发出去后如果客户还没回复就这样跟进。

因为报价单里面有对价格限制有效期所以可以以此跟踪Sample two:Dear xxxxHope everything goes well !We are in receipt of your inquiry dated on xxx and quote you asfollow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will beinvalid on xxxx.Wish we will promote business.Best regards.3, 如果碰到节假日也可以跟踪下。

sample 3Dear XXXXSorry for re-troubling you.pls find my pervious email below.Could you kindly check by return today ?Because we will on holiday from xx to xx and my email access may be limited.Thank you in advance.Bset regards.XXXX4,如果客户遇到客户国家节日也可以借此恭维一番。

外贸专员每日跟进客户邮件回复计划

外贸专员每日跟进客户邮件回复计划
一、目标
本计划旨在确保外贸专员每日有效地跟进客户邮件，提高客户满意度，促进业务发展。

二、每日跟进时间安排
1. 09:00 - 09:30：查看并回复客户邮件，包括已收到的订单、咨询和问题。

2. 10:30 - 11:00：主动联系未回复的客户，了解需求和问题。

3. 14:00 - 14:30：处理客户投诉和异议，及时解决问题。

4. 15:30 - 16:00：发送每日销售报告和市场信息给客户，提供有价值的信息。

三、邮件回复注意事项
1. 及时性：尽快回复客户邮件，确保客户等待时间不超过24小时。

2. 专业性：使用正式和专业的语言，体现专业素养。

3. 准确性：确保回复内容准确无误，避免因错误信息导致客户不满。

4. 友好性：保持友善的态度，让客户感受到关心和重视。

四、跟进策略
1. 根据客户需求和业务重要性，合理安排跟进优先级。

2. 对于重要客户，采取定期主动联系的策略，了解需求变化。

3. 对于长期未联系的客户，采取定期问候的方式，保持良好关系。

4. 根据市场变化和客户需求，调整销售策略和产品推荐。

五、持续改进
1. 每周总结跟进情况，分析问题并制定改进措施。

2. 定期收集客户反馈，优化邮件回复内容和方式。

3. 不断学习行业知识和沟通技巧，提高自身专业水平。

如何有效跟进客户的外贸函电范文

如何有效跟进客户的外贸函电范文一、买家询盘为泛问所有产品询盘格式通常如下：Weare interested in all your products, could you please send us more informationand samples about your products and price list?可参考如下模板回复：DearSir/ Madam,Thanks for your inquiry at .We are professional supplier for plush toys at competitive price, located in Nanjing City, JiangsuProvince. Here is the attachment with some pictures of our products that maysuit your requirements, for more, please check our website, and select theproducts that you’re interested in.We have great interest in developing business with you, should you have anyinquiries or comments, we would be glad to talk in details through MSN：XXX\ mails or any way you like.(附件内容可挑选一些公司主打产品)客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。

对能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。

二、买家询盘为针对公司具体产品发的询价此类询价目标性较强，真实有效性较高，需重点跟进。

外贸业务跟进客户模板

（跟进客户1）Dear friend,How’s everything going?I am Kelly from YIYATE Technology Company; I acquired your information from the data of our store, hoping that we can establish a long-term business relationship with each other.My dear friend, recently, there are a series of promoting activities in our store. Therefore, if you are interested and at the demand of TV box products, please contact me without hesitation. (Trade Manager: cn1510638549) It would be my pleasure to help. What’s more, I can apply more reasonable discount for you according to your order. It would be really my honor to do business with you. Thank you so much! Have a perfectly nice day!Any early reply would be highly appreciated!Yours truly,Kelly Yu（跟进客户不回）Dear friend,Good day!Kelly from YIYATE Technology is here again. I sent you an email yesterday, but there’s no reply. I’m writing to ask whether you had received my email or not. I just want to make sure that my email has been delivered successfully so that no one is going to miss any information and opportunity of business establishment. Thank you so much for your time! Have a perfectly nice day!I’m looking forward to hearing from you!Best regards!Kelly Yu（询盘不回）Dear friend,How’s everything going?This is Kelly Yu from YIYATE Technology, you placed an inquiry on our products the other day, and I’ve kindly replied you with our quotation. Have you received my email, my friend? I just want to make sure that you’ve received my email because I don’t want to lose any opportunity of establishing business relationship with you. Therefore, if you had received my email and areinterested in our products, please kindly tell me without hesitation. I’m looking forward to doing business with you, my friend. If there’s anything you need, please contact me right away. Have a perfectly nice day!I’ll be appreciated if you could reply me early. Thank you so much!Best regards!Kelly Yu（跟客户联系感情）Dear friend,How’s your day!This is Kelly Yu from YIYATE Technology, do you still remember me? I’ve sent you an email the other day. And now I’m writing to say hello and show my best regards to you, my friend. Hope you can enjoy your day. PS: If you are at the demand for tv box, please don’t hesitate to contact me. It would be my pleasure to serve you. I’m looking forward to making friends and establishing a long-term business relationship with you. Have a perfectly nice day!I’d be so appreciated if you could reply me early. Thank you so much!Yours truly,Mercy Xu（跟进每天不付款客户1）Dear friend，How’s your day?This is Kelly Yu from YIYATE Technology. My dear friend, you’ve placed an order from our store yesterday, the order number is and the product you ordered is .However, it seems unpaid. Now I’m writing this to you, hoping that you could tell me the exact problem of it, and then we can solve it together. Is there anything you’re not satisfied with our products? Or did you place the wrong order? Or is there any difficulty paying the order? Or is there anything else that makes you unwilling to pay? Please kindly tell me, my friend. I will always be ready to help. Have a nice day!Any early reply would be highly appreciated.Best regards!（跟进每天不付款客户2）Dear friend,Good day!This is Kelly Yu from YIYATE Technology. My dear friend, I sent you an email yesterday with the purpose of order confirmation. Have you received my email? I just want to make sure that you’ve received my email, my friend. The last thing on earth that I would do is to do something with no outcome, and I will never quit on something that I’ve never really tried. I do believe that you’re a lot similar to me in this issue, right? Therefore, if there’s anything you may need my help, I’d be so glad to do that for you. Please kindly reply me earlier, so that we can fix the wrong to the right. Thank you so much! Have a perfectly nice day!I’m looking forward to hearing from you soon.（跟旺旺客户联系感情）Dear friend,How’s everything going?This is Kelly Yu from YIYATE Technology. I’m writing this email to tell you that I am now in charge of this section. Although I am a rookie in our company, but I am young and quick learning, I will try whatever is within my reach to serve you. And I do hope you could offer me an opportunity to do business with you. Hopefully, this is a good beginning of the establishment of a long-term business relationship. If there’s anything I can do for you, please contact me without hesitation, I’ll be so ready to serve you! Have a perfectly nice day!Any early reply would be highly appreciated!Best regards!客户不回复Dear friend,I am so sad that you don't reply me any more. I don't know what exactly the problem is that makes you doing this, but I really don't want to lose a going-to-be partner like you. I know you're a decent guy who wants to do business with the people similar to you. Maybe there's something that I've done not so well, but I really hope youcould offer me a second chance. Please kindly reply me, I don't mean to be annoying, but I'm really hoping that we could do business together, and if you want, we could be friends, too. I love making friends with people. Thank you so much for your time, wish you have a perfectly nice day!I'm desperately waiting for your reply.Yours faithfully,（跟进老客户不付款3）Dear friend,How's everything going?I've been sending emails to you with the hope to confirm some information of your order , but it seems no reply. I'm so sad about this. I've tried so hard to get touch with you and want so badly to help you solve the problems occurred. But there is nothing and nobody responding me. I'm really upset. Is there anything I did wrong or whatever that makes you unwilling to reply me? I really have no idea about this. So could you please kindly reply me, just tell me the reason of this and I will not bother you any more. I'm sorry to take you so much time, but I really want to help. Please please please do me this favor so that I would not do anything useless. Thank you so much!I'm desperately waiting to hear from you.Yours faithfully,（周末给客户留言模板）Hello,XXX. It's Mercy from KBL Hair again. It's another weekend, huh? Haha~ I am just writing to tell you that it's Saturday in China now and I am going to have one day off on Sunday. So I may not be able to make a prompt reply to your email, yep only if you would email me. Haha~ Anyway, have a nice weekend and c ya~Best regards!俗话说得好：“滴水之恩，当涌泉相报”.知恩图报，是做人的良知；忘恩负义，被人们所不齿。

跟进邮件（含五篇）

跟进邮件（含五篇）第一篇：跟进邮件客户说要跟别人合作了，你怎么回复？--跟踪中本来客户对大部分价格都接受了。

因为业务员受老板影响，语气比较生硬。

结果客户回复了这样一封邮件：Dear Alice, We are checking one company now.If it’s ok we are starting cooperation with it.I do hope we will work next time with some products.Best regards, Peter客户已经在暗示谈判正式破裂了。

虽然后面有句客套的安慰话，即便真的如此，也直接沦为备胎了。

此时，建议不要就此放弃。

无论如何，还要再努力一把。

第一步先再展现一下诚意，努力争取客户。

如果实在不行，至少要知道是怎么死的。

问问客户，你们哪里做得还不够，以便下次提高...或者，我们很重视同您的合作，怎样配合或者支持，才能让您更加满意呢？(或者成为你们的首选供应商呢？）...或者信誓旦旦，表表决心，下次你发询盘给我，我一定尽最大努力....第一封信可以这么回，看看客户反应，再说。

Dear XXX, Thanks a lot for your email letting me know that.It sounds you have a company as good proceeding now.Congratulations for that!(先展现一下肚量，目的也是不要把姿态放得太低）I have talked with our boss, he treasures you much as a very valuable customer.When you give us the chance to serve you, please be sure, we will make our best efforts to keep you always satisfied.Can you please give me a chance? I will prove to you that we are your best selection :-)Best regards, Alice最新进展：客户回复了一个字“OK“此时应该怎么回复呢？客户没有说这次订单考虑，也没有说下次订单考虑。

外贸邮件如何跟进客户

外贸邮件如何跟进客户外贸邮件是跟进客户的重要工具之一，通过邮件的方式与客户保持有效的沟通，可以帮助我们更好地了解客户需求、促进交流、加强关系，并最终实现销售目标。

然而，在进行外贸邮件跟进时，我们需要注意一些注意事项。

以下是外贸邮件如何跟进客户的一些建议。

1.及时回复邮件：2.感谢客户：在回复客户的邮件时，要感谢客户选择我们的产品或服务，并表达对客户的赞赏之情。

这样可以增加客户对我们公司的好感度，并为进一步的交流打下良好的基础。

3.提供详细的信息：在回复客户的邮件时，要细心梳理客户提出的问题，然后给出详细的回答，并尽量提供相关的资料、图片、链接等，以帮助客户更好地了解产品或服务。

这样可以提高客户对我们的信任度，并促使客户更有可能购买我们的产品或服务。

4.邀请客户进行进一步的沟通：5.提供优惠活动或样品：如果客户在邮件中表达了购买意向，我们可以使用邮件跟进机会来提供一些优惠活动或样品，以吸引客户进一步的购买。

这样可以增加客户对我们产品的试用和评估的机会，提高销售转化率。

6.关注客户的节日或生日：在跟进客户的过程中，如果我们了解到客户的节日或生日，可以发一封贺卡或邮件表达我们的祝福和关怀。

这样可以增加客户对我们公司的好感度，加强我们的关系，并潜移默化地增强客户对我们产品的购买动力。

7.定期回顾和总结邮件交流：定期回顾和总结与客户的邮件交流是一个很重要的步骤。

我们可以从中分析客户需求的变化、客户对我们产品的反馈、客户提出的问题等，并及时进行整理和总结。

这样可以帮助我们更好地了解客户的需求和痛点，并针对性地调整我们的产品或服务，以提供更好的解决方案。

总之，外贸邮件跟进是一个重要的销售工作环节，在与客户进行邮件交流时，我们需要及时回复邮件、感谢客户、提供详细的信息、邀请客户进行进一步的沟通、提供优惠活动或样品、关注客户的节日或生日、定期回顾和总结邮件交流。

通过合理的跟进策略和技巧，我们可以加强与客户的关系，提高销售转化率，实现销售目标。

外贸客户邮件跟进

外贸邮件跟进谈判

客户回复暂时无需求，怎么破Dear XXX，Thanks a lot for your information.Do you mean you already have a good supplier, or actually you are open to a good alternative supplier, however you do not have a purchasing plan shortly?When we have new competitive development, do you want to be updated?Best regards.如何给合作客户推荐利润高的新品Dear XXX，Hope you have a good night!Attached please find the new PI with EGO blister and CE4 atomizer.May I ask you a question? Just curious.Except EGO and CE4, do you have a market for the twist and voltage ecigs?I am asking as these are becoming the mainstream in the USA market. Companies like Vape USA and High Cigs launched these products years ago, and the sales volumes are big. Maybe they are worthy of your attention.Certainly you know your market much better than me.Best regards.客户同意给出需求却没下文，怎么追Dear XXX,It is very nice talking with you on XXX.As talked on phone, will you please send me more information of your product needs? So I will work out a best price for you soon.Best regards.客户咨询产品，公司不能做Dear XXX，Thanks a lot for your inquiry.Unfortunately XXX product is out of our product range. However, I have a friend who is producing this item. His contact information is:XXXXXXXXXXXXPlease contact him directly. I will also ask him to quote you the most favorable price.When you have needs on XXX products, please remember, I can be of good help. Best regards.接手同事客户如何介绍自己Dear XXX，Good morning!I am Lanty from XXX Company, who will follow up your business from now on, as Lisa has left our company for maternity. Very nice to have this chance to serve you, and I will try my best to meet your requirements.When you have new inquiries, please tell me. I will work out the best price for you. Best regards.客户因我司规模小而选择别家Dear XXX，Thanks for letting me know that. Wish you good luck.Do you want to put all eggs in one basket? We are not as big, but still very reliable manufacturer. We do not mind to be your safe backup factory. How do you think of giving your lions' share order to that supplier, and let us help you with a smaller portion of your order?Best Reagrds.客户定货了，以不好卖为由取消订单Dear XXX，I fully understand that you are not able to sell this iron stand. It is a pity that we are not told before when the PI is confirmed.Now it is too late to cancel. We have already produced the item. And actually the iron pedestals are ordered from wrought iron producer. We have already paid them. It will be very costly to cancel it. I would very much appreciate your kind understanding.Best regards.客户给错规格，却抱怨生产错了Dear XXX,Thanks a lot for your email on Jan. 5th.I have recalled our email correspondence, and found that I was told to produce them as XXXXXX. Will you please check the attached email dated on XXXX?Best regards.客户坚持贴自己商标，公司只愿做自己品牌Dear XXX，Many thanks for your follow up for the logo. I have passed your information to our production manager while I got your email the other day. And I just called him this morning, and was told that all our productions are based on XXXXX logo except two exceptions:Customer has his own design and requires us to produce;If customers need only a couple of designs, and the order quantity for each SKU is more than 200pcs. (Normally only the DIY chains work like this)Can you provide us your own design? And what is your order quantity per SKU?Best regards.客户订单量达不到公司的起订量Dear XXX,Thanks for your email. I fully understand that you have to be 100% sure about a new supplier before you start your batch order. I've talked hard with our production manager on this. The question is that now we are not producing this model, and to alter a shift to produce 500pcs of XXX is quite costly. So if you can work with 1000pcs, it will help us a lot for reducing the cost.Meantime, please be very sure about our quality. If the goods arrive at you with any defects, we will return the money to you.Best regards.货物易损，建议买保险，但客户不愿Dear XXX，Regarding the shipment of order XXX, we have already booked the shipping line on XXXX date.Will you please BUY THE INSURANCE for this order from the forwarder . Since it is not a FCL, the forwarder has rejected our request to send the container to load by ourselves in the factory. Though we have sticked "handle with care" with much caution, we are still afraid of the salvage discharge and loading on the port. To protect yourself, please buy insurance to avoid the damage loss.Best regards.无法提供外地报关服务的说明Dear XXX，Thanks for your email.Pls let me explain why we are not able to declare at Customs outside of Shanghai. The forwarder outside of Shanghai charges us too much for the expenses. Actually, a couple of years ago, we have a few cases, the final shipping charges is more than the goods itself, ie, even we give out the goods for free, we still need to pay more for the shipping charges. Then our BOD had a meeting, and decided not to ship outside Shanghai anymore. It is a red line of our company , even our General Manager cannot change it. I would very much appreciate your kind understanding.Meantime, for your case, we would like to consider taking the inland shipping cost from Shanghai to XXXX.Best regards.达不到起订量，收handling fee，客户不愿Dear XXX，Regarding the small quantity handling fees, may I have a clarification?The loading port charges from forwarder is very high for smaller orders. In the past, we have a few cases, the charges are more than the goods itself, ie, we give all the goods for free, we still need to pay for the charges. So for orders less than US$5000, we have a handling fee of US$150 to cover the charges partially.I would very much appreciate your kind understanding on this.Best regards.客户拖拉导致无法正常交货，威胁取消订单Dear XXX，I will much appreciate your kind understanding, that we were only able to start production on XXXX. I was really frustrated , the confirmation of XXX is really slow, though I have kept pushing...原材料调整的通知邮件Dear XXX，Thanks a lot for your very important support during the past few years. The XXXX hasbeen a hot-selling item for XXX company .As you may already know, the XXXX closed their factory in XXX, the supply of XXX material is very tight. And the risk of non-delivery is very high. To avoid the risk, we have to use a substitute material to replace it. Attached please find the specification of the new material.Fortunately, the news from our R&D people is very encouraging. The test report shows that the performance of the new material is even better than the old material, but the cost is reduced by 10%. Attached please find the test report comparison between the two materials.Please note, from XXXX, the old material will be replaced by the new material on the production line. If you still need the old material to fulfill your commitment to your customers, please set the orders before XXXXX.Best regards.客户一直不回复怎么办Dear XXX，On XXXX, you’ve set an order to us, and I have sent you the PI on XXX. Since then, I did not receive your reply. Is it because anything we do wrong & offend you? If so, please tell me, so I can improve. We treasure you much as a very valuable customer, and respect you much.Best regards.两封邮件后仍不回复怎么办Dear XXX，Hope everything is fine for you.I have sent you a couple of emails, and not receiving your reply. Not very sure whether my email can reach you. Will you please reply this email, so I know I can still reach you by email?Best regardsPI后客户不回复怎么办Dear XXX，Did you receive my last email dated XXXX, sending you the PI?Best regards.客户展会确认订单，却迟迟不下单Dear XXX，Hope you are doing very well after the fair.It is a great pleasure to meet you on the recent canton fair, very nice talking with you. You've shown good interest in our basins and told me you will set an order after the show.Have you decided what items to select? Is there anything I can do to help you make the selection?Best regards.展会见面，需做市场调查，怎么跟Dear XXX，Good morning,this is XXXX from XXXX.It is a great pleasure to meet you at recent canton fair,very nice talking with you.And many thanks for your interest in our products.You’ve told me that our XXX are new thing for you. You would make a research in your local market.Do you need any further information from us to help your evaluation?Best regards.展会见面，要求打折，怎么跟Dear XXX，It is really a great pleasure meeting you at Canton Fair. You’ve shown great interest in our product XXXX, and we discussed a lot of details about this product, and made a conclusion that it will meet your market demand very well.We treasure you much as a very valuable potential customer, and I’ve applied successfully from our GM, the most special 20% discount for you, after discount the price is only US$0.3.Could you please tell me how many quantity you will need?外贸邮件跟进谈判Best regards.需要认证，费用让客户出Dear XXX，Thanks for your email.Regarding the SGS Q-mark, we have just helped a customer applied for it at their cost. The total cost is XXXX. We can also help you with the SGS certification, but as normal practice, you will have to pay for it.Best regards.电话沟通后如何邮件追踪Dear XXX，It is very nice to talk with you just now.As per our talking, I am pleased to send you the specifications of product XXXX.BTW, will you please tell me what kind of package do you need? So I will evaluate the cost, and give you the price.Best regards.11 / 11。

外贸邮件如何跟进客户

分析下原因,一般情况下我会再写封追踪信给他:Hope you are fine, my friend.It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satis fy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope to establish long-term friendly busines s relations with your esteemed company.如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)Glad to contact you again!Have you kindly checked my offer? Hope they are workable for your market! Sorry to say that we still don't receive any infor mation from your side. I would appreciate for your any comment about our offer, including price, quality, and service. No ma tter if it is positive answer, it is great help for us to meet your requirement.Waiting for your favorable reply soon!之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的：Good day!My quotation of gas water heater you might have received and checked. Could you kindly advise your comments at your earlier convenience?If the products aren’t what your are expecting, please advise me your details requirement, I will re-offer ASAP.I am of service at any time!但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：Dear ***,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.I am waiting for your reply ASAP.Best regardsAine．但是，想成功可不是容易的事情．Dear sirhave you received our quotation of ..., if you have any further question, please don't hesitate to contact us. We are waiting for you comment about our quotation.We hope that we can establish a good business relationship with you in the nearest future.Your prompt reply will be appreciated.回复A：直接去函敦促Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods. We hope they will reac h you in due course and will help you in making your selection. Wish we will promote business as well as friendship!Best wishes!Kevin回复B：先写邮件问清情况。

如何跟进客户的邮件

如何跟进客户的邮件如何跟进客户的邮件,通过邮件与客户取得联系，是做外贸的最主要的途径。

一. 跟进客户的邮件中要注意哪些问题,1(简洁:客户上班时间要处理很多事情。

80-100个单词，不能太少，也不能太多。

最简单的句式表达最明确的意思。

突出重点。

2. 专业:英语用词要专业。

专业词汇给对方的感觉就是做我们这一行的。

如果什么都不懂，这个缩写需要解释，那个也需要，那客户会选择你吗,另外，我们要把产品了解清楚，在邮件中体现出你的专业度。

有问必答, 重点突出，意思明确, 思路要清晰。

3. 真诚:回复客户的邮件要注意语言用辞，表示出对客户的尊敬，对待客户一定要真诚，表达出自己以及公司的合作诚意。

4. 及时:回复客户邮件要及时提供给客户准确的产品信息。

当天的邮件一定要当天回。

如果不能回复，一定要给客户一个回应，告诉他目前不能回的原因和什么时候能够回复客户。

注意各国时差，欧洲客户一般下午3点前回复就可以了。

美国客户上午一上班或者下午下班前发。

5. 规范:规范的格式(字母大小写，段落，单词拼写，语法检查。

)主题:点睛之处;问候语;落款。

内容较多时，注意分段或者分序号。

8. 与客户合拍:顺应客户的习惯，使用客户的一些专业词汇表达方式，客户的格式。

按客户的格式提供产品资料或者报价。

9. 语气委婉:多用连接词，如As you know, to be honest, frankly, etc.10. 细心:注意检查是否忘记添加附件，添加后要记得打开再仔细检查一遍。

11、持之以恒，有耐心，有恒心在跟进过程中，从不同角度，变换不同话题与客户保持沟通，沟通的过程，也是宣传产品，增加产品知名度的过程，使客户能够了解KBB品牌。

在沟通过程中需要掌握沟通的频率，建议一个月一次或三周一次，不宜频率过高，以避免使客人反感。

建议议二个跟踪客户的方法:1、定期发送新产品给客户，这一方式往往会有不可低估的效果;2、节假日向客户发送问候和节日卡片。

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Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.
如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)
Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!
之后的日子里,可以尝试新产品的报价,刺激下客人的神经.
我通常是这样写的：good day!my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience? if the products isnot you are expecting,pls advise me your details requirement, i will re-offer asap.i am of service at any time!
但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：
Dear ***,Wish you have a nice day!May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am waiting for your reply ASA P.Best regardsWennie．
但是，想成功可不是容易的事情．
dear sir have you received our quotation of ..., if you have any further question,please don't hesitate to contact us.we are waiting for you comment about our quotation.we hope that we can establish a good business relationship with you in the nearest future.your prompt reply will be appreciate.
回复A：直接去函敦促
Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin
回复B：先写邮件问清情况。

本人觉得先写邮件问清情况，简单的询问，如HA VE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。

是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。

Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some
words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully Kevin
回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。

Dear Sir, Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin。