英语商务信函道歉信范文
商务英文道歉信（精选5篇）
商务英文道歉信（精选5篇）商务英文篇1Dear Mr. Harrison,Thank you for your telephone call of 18 May 20xx.I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample, is now on its way and you should get the sample within three days.I apologies again for the delay and I hope the sample will meet with your satisfaction.Your sincerely商务英文道歉信篇2Dear Sir or Madam,Thank you for letter of 5 May 20xx.I must apologies for the delay in replying to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.I enclose the price list of our company as requested and look forward to hearing from you.Your sincerely商务英文道歉信篇3Dear Sir.I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistakewill not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.Best regards商务英文道歉信篇4Dear Mr/Ms,I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the datepromised.On referring to our earlier correspondence,I find thatI had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.Yours faithfully,尊敬的先生/小姐，昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。
商务英文道歉信
商务英文道歉信商务英文道歉信商务英文道歉信范文一Dear Mr. JohnsonThank you very much for your letter of 3 May 2004.We wish to offer our sincere apologies for the long delay in replying to your letter. We have recently moved our headquarters to a new location in the south of city and this has resulted in some considerable delay in replying to enquiries. The move has now been completed and I can assure you that there will be no more delays in the future.The catalogue you require are enclosed and I hope that you will continue to use us as your main supplier.Your sincerelyxxxxxxx/xx/xx商务英文道歉信范文二Dear Mr. GrisonThank you for your letter of 6 May 2004 concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer mysincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Your sincerelyxxxxxxx/xx/xx商务英文道歉信范文三Dear Sir.I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.Best regardsxxxxxxx/xx/xx。
最新英语商务信函道歉信范文
最新英语商务信函道歉信范文商务信函范文英语道歉篇一Dear Mr. GrisonThank you for your letter of 6 May 2004 concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would liketo offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Your sincerely商务信函范文英语道歉篇二Dear Mr. SationWith reference to your letter dated 3rd May 2004, I am writing to apologies for the mistake we made.The mistake was made because our computer broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.Please accept our apologies for the inconvenience thiserror has caused you and we look forward to meeting you again.Your sincerely商务信函范文英语道歉篇三Dear Mr. ClintonThank you for your letter of 9 May 2004 concerning faulty goods purchased in our store in London.I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refundingthe cost of the pencils. And enclose a gift voucher that you can use in our London branch.Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standardsYours sincerelyPaul HarveyCustomer Relations.商务信函范文英语道歉篇四Dear Sir or Madam,Thank you for letter of 5 May 2004.I must apologies for the delay in replying to your letter of15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of ouremployees take their annual leave, has resulted in unavoidable delays in replying to letters.I enclose the price list of our company as requested and look forward to hearing from you.Your sincerely商务信函范文英语道歉篇五Dear Mr. Harrison,Thank you for your telephone call of 18 May 2004.I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample, is now on its way and you should get the sample within three days.I apologies again for the delay and I hope the sample will meet with your satisfaction.Your sincerely。
商务英语道歉信范文(推荐十六篇)
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文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!商务英语道歉信范文(推荐十六篇)商务英语道歉信范文(篇一)Dear Sir or Madam，I’m writing this letter to apologize to you.I’m so sorry that we made a mistake about the shipment of vacuum cleaners.Those vacuum cleaners we sent to you were meant to be sent to European countries， but as the old worker was retired， the new one wasn’t so eXperienced.Besides， the model number and the price of goods in March and July are so similar that the worker mistaken them.I am awfully sorry for this and we promise you a replacement shipment.We will also give a 10% discount to compensate.I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.商务英语道歉信范文(篇二)Dear Bob，I am writing to eXpress my apology to you.Several days ago，I borrowed your music CD when I lived in your house.Unfortunately， after I came back from Canada， I found it in my luggage.I was in such a hurry that I forgot to return it to you .I will send it to you by post or eXpress as soon Sincerely yours，Li Ming商务英语道歉信范文(篇三)Dear Mr.Wang，I am writing to apologize for my late homework.The paper which you have assigned to us last Monday was due this Friday，but to my regret， I havent even started it yet.I feel really sorry for not handing in the paper on time and for the inconvenience it would bring to you.I have caught a serious cold last week and the doctor asked me to stay in bed for a week since I was very weak and the weather was very cold these days.Therefore， I couldnt go to the library to get the necessary referential information which was needed for my paper.As a result of this， I have not started writing the paper yet and could not hand it in on time.Fortunately I have finally fully recovered.I will finish the paper as soon as I can and try my best to hand in homework on time in the future.Sincerely yours，Li Ming商务英语道歉信范文(篇四)Dear Bob，I am writing to eXpress my apology to you for my failingto return your music CD before I came back.Several days ago， I borrowed it when I lived in your house.Unfortunately， just now I found it in my luggage.I was in such a hurry that I forgot to return it to you.I will send it to you by post or eXpress as soon as possible.If necessary，I will compensate for any troubles it may cause.Once again，I feel so sorry for any inconvenience caused.Please accept my apologies.Sincerely yours，Li Ming商务英语道歉信范文(篇五)Dear Sir。
商务英文道歉信
商务英文道歉信Apologize letter __ business English_ by LQYDear Sir or Madam,I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.商务英文道歉信范文 [篇2]英文道歉信范文一dear bob,i'm writing to apologize for having forgotten to return the "the beatles" cd to you when i left canada,i was in such a hurry that i packed everything in my luggage without checking carefully.had i paid more attention then,i wouldn't have made such a stupid mistake.now something must be done to solve the problem because i understand you cherish the cd enormously.i can either send it to you by express mail or alternatively compensate you at a reasonable price.if you do not mind,i may bring it back to you next time i go to canada.please let me know which solution you prefer at your earliest convenience.i really hope you will accept my sincere apology.faithfully yours,li ming英文道歉信范文二dear,i am terrible sorry for not having attended your class on time. because i had got a headache for several days and it is my first time to live in chongqing and i can not suit for the weather here quickly.to be honestly, i like learning english very well and i have made my mind to learn it well both on spoken english and on written english. i think you will be my best teacher to help me improving my english level. so i apologize again for my not attend your class. i will make my great effort on english in the future and will not make you disappointment next time!excuse me for my unintentional fault!sincerely yours,xin商务英文道歉信范文 [篇3]unable to return borrowed book on timedear kate:excuse me for my long delaying in returning to you your “robinson crusoe” which i read through with great interest. i had finished reading the book and was about to return it when my cousin came to see me. never having seen the book, she was so interested in it that i had to retain it longer. however, i hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.thanking you again for the loan.sincerely yours,tom。
商务英语道歉信函
---------------------------------------------------------------范文最新推荐------------------------------------------------------商务英语道歉信函在商务交流中,由于多种原因造成了很多不可避免的矛盾和错误,那就需要向对方进行口头和书面的道歉和解释，那么商务英语道歉信函该怎么写呢?下面是小编为大家整理的商务英语道歉信函，希望对大家有帮助。
商务英语道歉信函篇一 Dear Sir or Madam,Thank you for letter of 5 May 2004.I must apologies for the delay in replying to your letter of15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.I enclose the price list of our company as requested and look forward to hearing from you.Your sincerely商务英语道歉信函篇二 Dear Mr. SationWith reference to your letter dated 3rd May 2004, I am writing to apologies for the mistake we made.The mistake was made because our computer broke down on 29 April.I can assure you we will send the cheque of $200 to you in two1/ 9days. We will offer you 20% discount for you next stay. Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again. Your sincerely商务英语道歉信函篇三 Dear Mr. GrisonThank you for your letter of 6 May 2004 concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Your sincerely---------------------------------------------------------------范文最新推荐------------------------------------------------------好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
英文商务道歉信范文
英文商务道歉信范文英文商务道歉信范文在人们往来越来越密切的今天，我们常常要运用到道歉信，道歉信可以帮助我们表示遗憾和歉意，表明愿意补救的.愿望，提出建议或安排。
大家知道道歉信的格式吗？以下是小编精心整理的英文商务道歉信范文，希望能够帮助到大家。
英文商务道歉信范文1Dear Mrs. Hoo.I feel I owe you a personal apology for my insensitive comment at the meeting yesterday. I know these days since John's funeral have been very difficult for you, and I was clearly out of order in making reference to “merry widows.” I'm sorry you had to suffer from my foolishness.I hope you will be able to forgive me. I have tremendous respect for you and your abilities, and I hope we can continue to work well together. I'm terribly sorry.Regards,Tom亲爱的胡夫人：我为我在昨天会议中的不当言辞向您道歉。
我知道，自约翰下葬以后，这些日子您一定是非常难过的，而我居然说起“快乐的寡妇”之类的话，我想当时我一定是脑子出了问题。
很抱歉，都是因为我的愚蠢给您带来了痛苦。
我希望您能原谅我。
我非常尊重您本人以及您的能力，并且希望我们能够继续在一起愉快地工作。
我真的非常非常抱歉。
此致敬礼!英文商务道歉信范文2Dear Ms Jeremy,Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired.I can promise you that this type of problem will not happen again.According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.I would like to offer our apologies once again and thank you being an excellent customer.Yours sincerely,XXX。
商务英语道歉信
商务英语道歉信商务英语道歉信范文篇一：Dear Ms Jeremy,Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.I would like to offer our apologies once again and thank you being an excellent customer.Yours sincerely.商务英语道歉信范文篇二：Dear Sir or Madam,Thank you for letter of 5 May 2004.I must apologies for the delay in replying to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This,at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.I enclose the price list of our company as requested and look forward to hearing from you.Your sincerely商务英语道歉信范文篇三：Dear Mr. Harrison,Thank you for your telephone call of 18 May 2004.I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample, is now on its way and you should get the sample within three days.I apologies again for the delay and I hope the sample will meet with your satisfaction.Your sincerely。
商务英语的道歉信范文
商务英语的道歉信范文道歉是表达自己心里深深的歉意的，那么你知道商务英语的道歉信如何写吗?下面查字典范文小编整理了商务英语的道歉信，供你参考。
商务英语的道歉信范文一Dear Sir.I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.Best regards商务英语的道歉信范文二Dear Mr. JohnsonThank you very much for your letter of 3 May 2004.We wish to offer our sincere apologies for the long delay in replying to your letter. We have recently moved our headquarters to a new location in the south of city and this has resulted in some considerable delay in replying to enquiries. The move has now been completed and I can assure you that there will be no more delays in the future.The catalogue you require are enclosed and I hope that you will continue to use us as your main supplier.Your sincerely商务英语的道歉信范文三Dear Mr. GrisonThank you for your letter of 6 May 2004 concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Your sincerely。
商务英语的道歉信
商务英语的道歉信道歉信是要向对方陈述无法承诺的所请所托的原因，对别愿为的事，可声明自己的一贯主张，对别能为的请托，更应陈述理由，说明自己什么原因别能为。
那么商务英语的道歉信你知道是如何写的吗?下面查字典范文小编整理了商务英语的道歉信，供你参考。
商务英语的道歉信范文一Dear Mr. GrisonThank you for your letter of 6 May 20XX concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Your sincerely商务英语的道歉信范文二Dear Sir.I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.Best regards商务英语的道歉信范文三Dear Mr. ClintonThank you for your letter of 9 May 20XX concerning faulty goods purchased in our store in London.I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standardsYours sincerelyPaul HarveyCustomer Relations.。
商务英语道歉信
商务英语道歉信商务英语道歉信范文商务英语道歉信范文【1】Dear Mr. Hunnicutt,I am writing to apologize for the incorrect invoice you received from us. Owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed.We shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. Please accept my apologies for any inconvenience we have caused.Your sincerely,Peter GibsonAccounts Manager**New words:商务英语道歉信范文【2】Dear_____,I am writing this letter to express my apology that ______________.I feel terribly sorry about this. Once again, I am very sorry for any inconvenience caused.I will be really appreciated if you can accept my apologies and understand my situation.Yours Sincerely______商务英语道歉信范文【3】Dear Ms Jeremy,Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired.I can promise you that this type of problem will not happen again.According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.I would like to offer our apologies once again and thank you being an excellent customer.Yours sincerely.09-2410-0909-2509-2309-2007-0512-1502-2501-0801-08。
商务英文道歉信范文
商务英文道歉信商务英文道歉信范文商务英文道歉信范文(一)Dear Mr. GrisonThank you for your letter of 6 May 20XX concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Your sincerely商务英文道歉信范文(二)Dear Sir.I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much ifyou could give us a chance to show our sincerity on this matter.Best regards商务英文道歉信范文(三)Dear Mr. ClintonThank you for your letter of 9 May 20XX concerning faulty goods purchased in our store in London.I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standardsYours sincerelyPaul HarveyCustomer Relations.。
商务英语的道歉信
商务英语的道歉信商务英语的道歉信在人们往来越来越密切的今天，越来越多地方需要用到道歉信，通过道歉信我们可以更好反省自己的过失，更好的向对方表示陪礼道歉。
那么，怎么去写道歉信呢？下面是小编精心整理的商务英语的道歉信，仅供参考，大家一起来看看吧。
商务英语的道歉信1Dear Mr. GrisonThank you for your letter of 6 May 20xx concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Your sincerely商务英语的道歉信2Dear Sir or Madam,Thank you for letter of 5 May 20xx.I must apologies for the delay in replying to your letter of 15April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.I enclose the price list of our company as requested and look forward to hearing from you.Your sincerely商务英语的道歉信3Dear Mr. GrisonThank you for your letter of 6 May 20xx concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Your sincerely商务英语的道歉信4Dear Mr. ClintonThank you for your letter of 9 May 20xx concerning faulty goods purchased in our store in London.I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standardsYours sincerelyPaul Harvey商务英语的道歉信5Dear Mr. / Ms,I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.商务英语的道歉信6Dearxxxxx,I am writing this letter to express my apology that xxxxxxxxxxxxxx.I feel terribly sorry about this. Once again, I am very sorry for any inconvenience caused.I will be really appreciated if you can accept my apologies and understand my situation.Yours Sincerelyxxxxxx商务英语的`道歉信7XXX：我很抱歉，星期五下午我不能和你一起去书店了。