前厅服务英语口语测试题
前厅(接待)英语习题
At the Reception DeskI. Expressions1、登记/入住2、registration card/ form3、兑换率4、service charge5、Arrival & Departure date6、做电话预定7、waiting list8、国际直播电话9、no show guest10、带对床的双人房II. Translation1.先生，请问您需要什么样的房间？我们有单人间，双人间，法式、中式、日式豪华套房。
2.很抱歉，所有的房间都被预定完了。
如果您愿意的话我们可以帮您联系其他酒店。
3.能告诉我您的抵达和离店日期吗？您准备用现金还是信用卡付款？4．The Front Office staff seem to “do it all”___ receive reservations, register guests, assign rooms, distribute baggage, store guests’valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.5．Hold the line, please. I will connect you to Mr. Wilson. …I’m sorry, the extension is busy now. Will you try the call later or leave a message?8. Have you made a reservation? Please tell me your name. I will check to see if there is a room available. ……Yes, there is a suite room. Would you like to register?6. Our Hotel is located on Nanjing Road, close to the Bund. If you want to go to the friendship store, you can cross the road, go down three blocks and you will see the store on the corner. You won’t miss it.7.According to today’s exchange rate, ever US dollar in cash is equivalent to 8.32 yuan, RMB. Please show me your passport and fill in the memo…If you want to checkout right now, please tell me your room number and I will prepare the bill for you. III.Reading ComprehensionDirections: Read the following passages and then choose the best answer to each question.Because We’re THE FIRST AND ONLY INTERNATIONAL HOT EL IN SHANGHAI Where else? To Celebrate the National and the 8th National Games Daily Room Rate (From 27 Sep. －5 Oct. 97) RMB 550－single occupancy (单人套房); RMB 600－double occupancy (双人套房) (Breakfast included). This exceptional offer is also good for weekend (Fri, Sat, Sun & National Public Holidays) until 31 Dec. 97. New Asia Tomson Hotel Reservation Hotline Shanghai China 8008201221.Hotel Address: 777 Zhangyang Road Shanghai 200120, PRC.1. From the above we know that New Asia Tomson Hotel wants to _______ .A.persuade foreign travelers to stay in the hotelB.sell some of its rooms at very low pricesC.be the best hotel in Shanghai, even best in ChinaD.let its guests live a better life in the hotel2. If you stay at New Tomson Hotel around our National Day, you _______ .A.have to pay 660 yuan for your roomsB.won’t have to pay for your roomsC.find it impossible to see a better hotel in ChinaD.won’t have to pay for your breakfastIV.QUESTIONS1. What is the service procedure for registration?2. Could you name the different types of the guest in the hotel?3. What is room status? How many categories of room status are there?V. WritingDirections: Write a short composition about 120 words on the following topic:A Good Front Office ClerkAnswer sheetI. Expressions1、Check in/ register2、入住登记卡3、Exchange rate4、服务费5、抵离日期6、Make a reservation7、候客名单8、IDD9、应到未到客人10、Double room with twin-bedsII. Translation1.What kind of room would you like, sir？We have double room，single room，suites in French、Japanese、Chinese style.2.Sorry, All the rooms have been booked out. We can help you to get in touch with another hotelif you want.3.May I know your arrival and departure dates？Would you like to pay in cash or by creditcard？4．前厅部似乎是无所不能——接受预定，登记如住，分配房间，分发行李，储存客人贵重物品，提供问讯服务，传诵邮件和留言，兑换外币，检查入住率，为客人结帐等。
酒店前厅英语口语
酒店前厅英语口语1I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。
2.What's the price difference?两种房间的'价格有什么不同?3.A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4.I think I'll take the one with a front view then.我想我还是要阳面的吧。
5.How long will you be sta.ing?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开。
7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8.I'd like to book a single room with bath from theafter-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
10. What is the rate， please?请问房费多少?11.The current rate is$ 50 per night.现行房费是50美元一天。
12. What services e with that?这个价格包括哪些效劳工程呢?13.That sounds not bad at all. I'll take it.听起来还不错。
酒店前厅部英语测试卷
FO English Test（RECP）酒店前厅部英语测试卷一、Please translate the following words and phrases into English.（10分）1.空调2.连通3.免费房4.中国国际旅行社________ _______ _________ ________________5.目的地6.保证7.在房间办理入住________ ________ ___________________8.加床 9.免打扰 10.婴儿床_________ __________ ___________________二、Please translate the following phrases, and write out abbreviation.（20分)1.行政办2.管家部3.人力资源部经理________ ___4.餐饮部总监5.工程部6.保安部________ ___7.市场销售总监 8.预订部 9.电脑房________ ___10.行政楼层 11.Advance Deposit 12.Cheque________ ___ ________ ___ 13.Diners Club 14.Dragon Card 15.Euro________ ___ 16.Renmibi 17.Pay by Outsider 18. Personal Account ________ ___ 19.Traveler’s Cheque 20.Payment on Departure________ ________三、To choose the best option from the following ones that provided. （10分）1.( ) He is a guest of ______.A. Room the 601B. 601 RoomC. Room 601D. the Room 6012.( ) About ______ of the guests in our hotel are foreigners.A.. third-fifthsB. three-fifthsC. three-fivesD. three-fifth3.( ) ---When is your birthday?---It’s on Saturday______.---------------------------------------------------------精品文档A. third MarchB. the third of MarchC. three MarchD. the three of March4. ( ) The price was reduced______.A. by 15 percentsB. by 15 percentC. by percent of 15D. on 15 percent5. ( ) Ask him to give me______.A. the twoB. the towC. the two oneD. the second one四、 Please translate the following sentences into English ones. （30分）a)A：对不起，先生，请问现在是几点？B：X小姐，现在是七点过八分。
餐厅服务员考试题_餐厅服务英语对话题库
1. 早餐的供应时间是 7 点到 9 点。
(Breakfast will be served from 7:00 a.m. to 9:00 a.m.)2. 您一共有几个人用餐？(How many people are there in your party？)3. 请问以谁的名义预订？(Under whose name was the reservation made？)4. 这个餐桌的位置可以吗？(Will this table be all right for you？)5. 抱歉让您等这么久。
(Sorry to have kept you waiting.)6. 您现在点菜吗？(May I take your order now？)7. 您想喝什么酒？(What wine would you like to have？)8. 给您再添点米饭好吗？(Would you like some more rice？)9. 今天厨师长的特色菜是麻婆豆腐。
(The chef’s special today is “Map o” Tofu / beancurd.)10. 湘菜口味比较重而且很辣。
(Hunan food is strong and spicy. )11. 清蒸白鱼大概需要半个小时。
(The steamed white fish may take half an hour.)12. 包间的最低人均消费是 500 元。
(The minimum charge for a private room is 500 Yuan perperson.)13. 中国有四大菜系，分别是川菜，粤菜，鲁菜和江浙菜。
(In China, there are four majorcuisines which are Sichuan, Guangdong, Shandong and Jiangsu-Zhejiang.)14. 这是水果拼盘，酒店赠送的。
酒店服务赛项英语口试题库
酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what can you say?A: I will say “Good evening, sir. I’d like to confirm your reservation.May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apology and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s prefere nce for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular amon g our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant se rvice in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?A: Sir, please wait a minute, I’ll check if we have a room available for you.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What should you say when you give the registration form to the guest as areceptionist?A: Sir, here is your registration form, please check your information,if everything is right, please sign your name here.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: When the guest wants to do the early departure,what should you ask as areceptionist?A: Sir, today is not your departure date. Would you want to leave earlier?10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: How do you ask the guest how he likes his steak cooked?A: How would you like your steak cooked? Rare,Medium Rare,Medium,Medium Well,or Well Done?18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q：What is not included in the room charge?A：Well,you will find a mini-bar in your e of it will be charged to your account.Also,the hotel provides room service,at an additional charge of course.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your brea kfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message?29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A：Mr. Dave, here’s your laundry. By the way, o ne button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。
前厅服务英语口语测试题
前厅服务英语口语测试题前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。
酒店英语口语练习
酒店英语口语练习# 酒店英语口语练习## 1. 酒店前台接待情景模拟：作为前台接待，你需要用英语迎接客人并处理入住手续。
常用句型：- "Good morning, welcome to the Sunshine Hotel. How may I assist you today?"- "Do you have a reservation with us?"- "May I have your name, please?"- "We have a room available for you. Would you like a smoking or non-smoking room?"- "Here are your room keys and a map of the hotel facilities. Enjoy your stay!"## 2. 客房服务情景模拟：客人需要客房服务，例如额外的毛巾或房间清洁。
常用句型：- "Housekeeping, how can I help you?"- "Would you like us to freshen up your room?"- "We can provide extra towels if needed."- "I'll send someone up right away to assist you."## 3. 餐饮服务情景模拟：客人需要在酒店餐厅用餐。
常用句型：- "Good evening, would you like to dine in our restaurant?" - "Do you have any dietary restrictions?"- "Our special today is grilled salmon with a side of seasonal vegetables."- "May I take your order now?"## 4. 酒店设施咨询情景模拟：客人询问酒店的设施，如健身房、游泳池的开放时间。
前厅服务英语(提高篇)
前厅服务英语（提高篇）1.Good morning, Reservation, may I help you?早上好，客房预订部，可以为您效劳吗？2.May I have your name and telephone number?能告诉我您的名字和电话吗？3.May I know your arrival and departure date?请问您打算住多久呢？4.What kind of room would you prefer? 您想要什么样的房间呢？5.How many rooms do you need? 您需要几间呢？6.How many guests do you have ? 您一行共有多少位客人呢？7.When would you expect to arrive? 您什么时候能到呢？8.Hold on, please. I’ll check our room availability for those days.请别挂断,我查一下那几天有没有空房。
9.I’m sorry, but we have no deluxe room available for those days, but wecan offer you Executive Suit.很抱歉恐怕那几天没有豪华间了，但我们还有行政套房。
10.We will do our best to book you into deluxe room.我们尽量为您订豪华间。
11.The daily rate of the deluxe room is RMB780 with 10% service charge. 豪华客房的价格是人民币780元加10%的服务费。
12.We offer special rates for your company, sir. For all type of rooms there isa 50% discount. 我们为贵公司提供房价五折优惠。
旅游服务类前厅服务技能操作考试英语口语表达一试题库
浙江省高校招生职业技能考试旅游服务类前厅服务技能操作英语口语表达(汉译英)试题库(1)您介意改住双人房吗？参考答案：Would you mind a double room instead?(2)您可不可以改变预约口期呢？参考答案：Could you please change yout reservation date?(3)可不可以替我在当地预订另一家酒店呢？参考答案：Can you book another hotel in the area for me?(4)接待台就在前面。
参考答案：The Reception Desk is straight aliead.(5)先生，早上好，欢迎到我们酒店来。
参考答案：Good mornmg, sir. Welcome to our hotel.(6)非常高兴您能到这里来。
参考答案：Veiy glad to have you here.(7)先生，下午好，旅途愉快吗？参考答案：Good afternoon, sii; Did you have a nice trip?(8)这是您第一次来杭州吗？参考答案：Is this your fust tiip to Hangzliou?(9)愿您在我们酒店过得愉快。
参考答案：Wie wish you a pleasant stay ill our hotel.(10)住店愉快。
参考答案：Have a nice stay.J(11)请您填一下这份登记表好吗？参考答案："Wduld you fill out this registration form9(12)这是您的房间钥匙。
参考答案：Here's your room key.(13)住一周我们给5%的折扣，两周和两周以上给10%的折扣。
参考答案：Ne give 5% discount for one week, 10% for two weeks and over.(14)我能再确认一下你们离店的口期吗？参考答案：May I reconfirm youi departure date?(15)请将您的国籍写在这儿。
酒店前厅英语测试卷
前厅英语测试卷FO English Test一、Please give these p hrases’ abbreviation (请给出以下短语的缩写)（44分）1. Executive Office2. Sales&Marketing Department3. Human Resource Department4. Front Office Department5. Housekeeping Department6. Food&Beverage Department7. Engineering Department8. Finance Department9. Security Department10. Asst. Front Office Manager11. Duty Manager12. Business Center13. Concierge14. Executive Floor15. Reception16. Guest Relation Officer17. Guest Service Center18. Do not disturb19. Advance Deposit20. American Express21. Crowne Plaza22. Euro二、Please translate these sentences into Chinese (请把以下句子翻译成英文)（32分）1. 欢迎来到我们酒店。
2. 您好（初次见面用语）。
3. 愿您在我们酒店过得愉快。
4. 诚蒙光临，不胜荣幸。
5. 不客气，这是我的荣幸。
6. 随时愿意为您效劳。
7. 我能帮您忙吗？8. 我替您拿箱子，好吗？9. 我领您去您的房间/Spa/餐厅，好吗？10. 不好意思，让您久等了。
11. 我很抱歉，我能为您想点什么办法吗？12. 请注意，别遗忘什么东西。
13. 我们盼望和您再见面。
酒店前台英语面试(FrontdeskEnglishinterview)
酒店前台英语面试（Front desk English interview）酒店前台英语面试(Front desk English interview)Front desk English interviewKey Sentences (key sentences)780.Why, are, you, leaving, your, present, job?Why are you leaving your present job?781.I'm, desirous, to, leave, my, employment, so, that, I, can, improve, present, my, position,, and, have, more,responsibilities.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.782.I'd, like, you, to, tell, me, some, of, what, you've,, been, doing, recently.I'd like you to tell me some of what you've been doing recently.783.Every, day, I, go, to, on, time, to, guarantee, work, the, proper, operation,, of, the, front, desk.Every day I go to work on time to guarantee the proper operation of the front desk.784.We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations, change rooms or extend a reservation, we should always offer our help withcourtesy.We accept reservations, explain prices, see how customers settle accounts, and help customers check in and check out. If a customer asksfor cancellation, room change or extended stay, we always offer good service.785.In, what, way, do, most, clients, check, out?In what way do most clients check out?786.Most, clients, check, out, credit, card, traveller's, cheques,or, Master, card.Our, by, hotel, doesn't,, accept, personal, cheques.Most customers check out by credit card, traveler's check or master card. Our hotel doesn't accept personal cheques.787.How, do, you, deal, with, a, reservation, mix-up?How do you deal with a reservation mix up?788.If, we, are, booked, solid, I, first, of, all, apologize, to, clients, for, this, mistake.Then, I'll, ask, them, to, the, rest, on, the,, chairs, while,, I, contact, would, another, hotel, for, them.If all the rooms are booked up, I'll apologize to the customersfirst and then ask them to sit down and rest. I'll contact another hotel for them.789.What, would, you, do, if, the, guest's, total, bill,, exceeds, the, credit, limit?What would you do if the guest's total bill exceeds the credit limit?790.I, would, ask, if, guest, is, willing, pay, the, difference, cash.If, not, I'll, try, to, get, permission, from, the, office, by,which, set, the,, limit, to, to, extend, the, credit, amount., over,thatI would ask if the guest is willing to pay the difference by cash.If you don't want to,I'll contact the issuing authority to see if it can extend the deadline.791.Why, are, you, interested, in, working, with, our, hotel?Why are you interested in working with our hotel?792.My, past, work, experience, closely, related, to, this, job.I, am, confident, of, doing, the, job, well.Therefore, I,, am, desirous, is, to, post., get, thisMy past experience is closely related to this job, and I amconfident that I can do it well. So I really want to get this position.793.Don't, you, like, the, work?Don't you like the job?794.I, liked, the, work., However, the, hotel, is, too, small, for,, me, to, widen, experience., myI like the job, but the hotel is too small for me to grow my experience.795.There are not many foreign guests in the hotel.As an major I'dlike English, to take a more challenging job.That's the reason why Iwant to come here for a job.We don't have many foreign guests in that hotel. As an English major, I want to do something more challenging. That's why I'm here to applyfor the job.796.How, long, have, you, been, working, there?How long have you been working there?797.I've been working there since 1996.I have been working in that hotel since 1996.Dialogue A(I=, Interviewer, principal, applicant, A=, Applicant applicant)A:Excuse, me., May, I, see, Mr., John, Watt, the, manager?I:It's, me., What, can, I, do, for, you?A:I, have, come, at, your, invitation, for, an, interview.Nice, to, meet, you, Mr, Watt.I:Nice, to, meet, you, too.Please, sit, down.A:Thank, you, Sir.I:I've, invited, several, candidates, come, today.You, are, the,first, one, to, have, arrived., I, hope, that, the,, early, bird, to, will, worm., catch, theA:I hope so.I:May, I, have, your, name?A:I am Beijiang Zhang.I:How, do, you, spell, your, surname?A:Zhang - Z.H.A.N.G.I:Now, tell, me, what, University, you, were, graduated, from.A:I, was, graduated, from, Nanjing, University.I:What, was, your, major, in, the, University?A:My major is English.I:No, wonder, you, speak, English, so, fluently.A:Thank, you, for, your, compliment, sir.我:你现在在哪里工作,答:我在Baodao酒店。
技能大赛前厅问询服务问答题
东瓯大酒店前厅部技能大赛问答题一、前台术语解释/英语口语题1、确认订房:Confirmed reservation ，你好吗？How are you ?2、提前到达:Early arrival ，我很好，谢谢！你呢？I’m fine ,thank you !And you?3、送餐服务:Room service，很高兴见到你！Nice to meet you !4、保险箱:Safe—deposit boxes ，欢迎光临东瓯大酒店！Welcome to Dongou hotel!5、意思是失物招领处:Lost and found ，我能为你做点什么吗？Is there anything I can do for you ?6、重要客人:Very Important Person，缩写是：VIP7、国际长途IDD 我能帮你什么吗？May I help you?8、国内长途DDD，我能看一下您的护照吗？May I see you passport?/ Would you please show me your Passport?9、住房OCC，能告诉我您的房间号码吗？W ould you please let me know your room number?10、脏房VD ，祝您入住愉快！Enjoy your stay with us!11、干净房VC ，为此我们很难过！I’m very sand about this!12、维修房OOO请问您住几个晚上？How many staying night13、外宿房SO，14、免打扰房DND，对不起，您的押金已经不够了！15、自用房HU，退房时间是中午12：00，超过12：00到18：00需加收半天房费。
二、应辩问题处理：1、发现客人行动不便时怎么办？主动上前为客人服务。
举例：如扶客人、帮提行李等。
安排房间应近电梯和服务台。
通知有关部门，对客人特殊照顾。
宾馆英语试题
前厅接待英语考试试卷姓名：总分：口语部分（65分）一、单词、短语。
（25分）（一）英译中（12分）。
Lobby Emergency exit Room chargeBell Service Credit card Foreign ExchangeSingle room Standard room Delay Check-out Luggage Storage Identification Department time（二）中译英（13分）。
直走向左/右拐坐电梯上楼五楼在第一个拐弯处向左转大堂副理贵宾楼餐厅商务中心客房钥匙卡到达时间请出示您的护照请您签名三、翻译。
（40分）（一）英译中（12分）1. I’d like to reserve a room in your hotel.2. Would you mind giving me some information on your services?3. I’d like to book 10 double rooms with twin beds for five days.4. Is there a special rate for a group reservation?5. How much do you charge for a single room with breakfast?6. could you tell me about your hotel services?7. Have you got an indoor swimming pool here?8. I’d like to fly to Guilin on Saturday.Could you book tickets for me?9. Could you tell us some places of historical interest in Liuzhou?10. Could you tell me how to go to the KFC? I can’t find the exact spot on the map.11. I’d like to change some US dollars and I’d like to know today’s exchange rate.12. Can you change the room for me? It’s too noisy.（二）汉译英（28分）1.您预订过吗？2.您将要住多久？3.您能告诉我您的名字与房间号码吗？4.这是您的钥匙卡，住店期间请包管好。
前厅英语问答题库
前厅英语问答题库（中英文互译）1、欢迎光临本酒店welcome to our hotel.2、请稍等Just a monment, please.3、给您Here you are4、我想要一间房住两天I want a room for 2 days5、请出示您的护照Please show your passport6、你有几件行李？How many pieces of luggage do you have?7、我带您去会议室I will show you to meetingroom8、请问您的房间号？May I have your roomnumber?9、请您预付800元押金You should pay a deposit of 800yuan.10、不用谢，祝您玩的愉快You are welcome. Have a good stay.11、我可以为您做什么？What can I do for you?12、这是您的房卡Here is your roomcard.13、先生，请问您有预定吗？Have you made a reservation, sir?14、您用现金还是信用卡结账？You should pay in cash or by creditcard?15、旅行支票Traveler”s check16、这是您的找零和收据。
Here is your change and receipt17、贵重物品请随身携带Anything valuable should be taken with you ,please18、我为您查一下I’ll check it for you.19、请问咖啡厅在哪Where is coffer bar , please?20、请帮我们叫一辆出租车Please order a taxi for us.21、请先拨“0”Please dial “0”first.22、我可以刷卡吗？Can I pay by credit card?23、当然可以Yes, of course.24、旅行团队Tourist party25、单人间、标准间、套房、豪华套房Single room 、double room 、suits 、luxury suits。
酒店常用英语口语前厅英语
酒店常用英语口语：前厅部用语（1） Have you a reservation？您预订过吗？（2） May I have your name and room number？您能告诉我您的名字与房间吗？（3） Here is your room key.给您房间钥匙。
（4） Please pay at the cashier's desk over there.请去那边帐台付款。
（5） Are these your baggage？ May I take them for you？这些是您的行吗？我来帮您拿，好吗？（6） I'm afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了。
（7） Your room is confirmed for that day. We look forward to serving you.您要的那一日房间已经确认了。
我们期待着为您服务。
（8） I'll cancel Mr Bell's reservation from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。
（9） May I reconfirm your departure date？我可以再次确认您的离店日期吗？（10） I'm sorry， madam. We don't have any vacancy at the moment.对不起，小姐，我们现在没有空房间。
（12） How many pieces of luggage do you have？请问您有几件行？（13） Is there anything valuable or breakable in your bag？您包里有贵重或易碎物品吗？（14） You can get your money changed at the cashier's Desk..您可以去收款处兑换钱。
饭店英语B级（前厅和餐饮）口试
饭店英语B级（前厅和餐饮）口试一．前厅（大题对话部分部分）1-2-2 ，1-3-1 ，1-3-2 ，1-2-3 ，1-4-2-1 ，1-4-3 ，1-5-1 ，1-5-3 ，1-6-1-2 ，1-6-3二．前厅（小题回答问题部分）1. The FM has explained to you the job of the front office. Repeat his or her words about the job.2. Explain to the guest how to make outside telephone calls (city calls, IDD calls, DDD calls)3. Tell the guest all the possible ways you know to get to the world Expo site from your hotel.4. You are the cashier. Explain to the guest at least three possible reasons why the credit card might be declined. Then offer some solutions.5. A guest has booked a room, when he comes to check in ,it is three hours later. The hotel was fully booked. Explain to the guest what is to be done.6. A guest is at the Front Desk and wants to book a wake-up call. What would you do and say ?7. What would you do and say to up-sell a room to the guest who has come to the Front Desk for to check-in .8. What would you do and say to check in a VIP guest. Or: what are the difference between VIP check-in and normal check-in .二．餐饮（大题对话部分部分）3-1-1，3-2-2, 3-3-4，3-3-2-1，3-3-2-2，3-4-1，3-5-1，3-6-1, 3-6-2 另：客人来就餐，没有预定，餐厅无空位二．餐饮（小题回答问题部分）1. The Restaurant Manager has explained to you the job of ahostess in the restaurant. Repeat his or her words about the job.2. You are asked to explain the dishes on a menu to the guest, what information about the dish should be included? Explain it with an example.3. Explain what to do when taking dessert order for the guest.4. Explain to a guest what a cocktail is and how it is made.5. Explain to a guest what the English breakfast.6. When a customer is booking a meal with a special event, what other information do you need to get besides the requirement for food.7. What are the first things to be clarified before taking the booking for a table and why.8. What’s the difference between Sichuan dishes and shanghai dishes.。
旅游服务类前厅服务技能操作考试英语口语表达二试题库
省高校招生职业技能考试旅游效劳类前厅效劳技能操作英语口语表达〔英译汉〕试题库(1)Do you have one single room for two nights?参考答案：我想订两个晚上的单人房一间，行吗？(2)Room Reservation，May I help you?参考答案：客房预订部，有什么可以为您效劳？(3)I’d like to book a room.参考答案：我想订个房间。
(4)How many nights do you wish to stay?参考答案：您希望住几晚？(5)How much is the room?参考答案：房价是多少钱？(6)Which date would that be?参考答案：要订在什么时候？(7)How many guests will there be in your party?参考答案：您一行有多少人参加舞会？(8)May I know your phone number?参考答案：能告诉我您的吗？(9)How do you spell that?参考答案：请问怎么拼写？(10)Could you hold the line, please?参考答案：请别挂断好吗？(11)Thank you for waiting, sir.参考答案：让您就等了，先生。
(12)I’ll arrive late, but please keep my reservation.参考答案：我会晚一点到达，请保存所预订的房间。
(13)Would you like to make a guaranteed reservation? 参考答案：您愿意做个担保预订吗？(14)I’d like to confirm your reservation.参考答案：我想再确认一下您的预订。
(15)May I have your flight number, please?参考答案：请告诉我您搭乘的班机好吗？(16)We offer free transportation to and from the airport. 参考答案：我们提供免费的机场迎送效劳。
前厅服务员英语
前厅服务员英语前厅服务员口试题一、前厅业务回答（10题）1、如何理解前厅部的服务地位？答：①饭店神经中枢，宾客家中之家。
②信息集散枢纽，服务协调中心。
③宾客关系纽带，管理机构代表。
④决策机构参谋，经营促销助手。
2、前厅部的业务特点？答：①全天不间断地服务。
②接待服务广泛。
③原则性与灵活性。
④展示饭店服务形象。
3、前厅服务氛围主要表现在哪些方面？答：①装饰艺术应突出饭店文化。
②前厅服务员要举止文明。
③前厅服务员要始终微笑待客。
④前厅服务员必须要讲求服务效率。
4、在公共社交场合中，手势忌讳包括哪些内容？答：①忌在客人面前拉扯推搡，在他人前后指指点点、嘀嘀咕咕。
②忌在讲到自己时，用手指点自己的鼻尖，在讲到别人时，用手指点别人。
③忌用手指掏鼻孔、剔牙齿、挖耳朵、抓头皮。
④忌旁若无人地打哈欠、打喷嚏。
⑤忌用手掸、用嘴吹落在肩部、衣领周围的头屑。
5、在国际饭店计价方式中，美式计价与欧陆式计价有何不同？答：美式计价的特点是房租金中包括一日三餐的费用，多为度假村饭店或团体（会议）客人选用。
欧陆式计价的特点是房费中包括欧陆式早餐，欧陆式早餐比较简单，一般提供冷冻果汁、烤面包、咖啡或茶。
6、无房间出租时，应该怎么办？答：在销售旺季，这种情况会经常发生。
接待员除对贵宾、常客予以特殊关照、积极安置外，对其他未办预订、甚至初次到店欲求解决住宿问题的客人也同样以“急客人所急”的心态，妥善地予以处理。
如，可否建议客人暂时租用给予最大折扣的套间或房间加床，然后再换房等；或积极联系附近相同档次的饭店。
简而言之，解决好诸如此类的难题，对提高饭店声誉、培育“忠诚顾客”都是非常有益的。
7、如遇到有不良记录的客人光顾饭店时，接待员应该怎么做？答：接待员在遇到有不良记录的客人光顾饭店时，凭以往的经验或客史档案，要认真、机制、灵活地予以处理。
例如，对于信用程度低的客人，通过确立信用关系、仔细核验、压印信用卡、收取预付现金等服务方式，首先要确保饭店利益不受损害，即使汇报；对于曾有劣迹、可能会造成新危害的客人，则应以“房间已全部预订”等委婉说法，巧妙地拒绝其入住。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
前厅服务英语口语测试题（1）
一、朗读下列句子：
1、Please call a taxi for me.
2、It will take about fifty minutes to go to the airport..
3、This is the Brief Introduction of the Hotel .
4、Leave the luggage out of the door, please .
二、将下列句子译成中文：
1、I’m sorry, we have not shuttle bus to the railway station .
2、I will take the staff’s lift .
3、Is there anything else I can do for you ?
4、Excuse me, have you checked out already ?
三、回答提问；
1.Is there a bar in your hotel?
2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?
前厅服务英语口语测试题（2）
一、朗读下列句子：
1、No parking here, sir, please drive your car to the parking lot .
2、Excuse me, sir, where do you want to go ?
3、Please take the guest’s elevator, and wait in your room.
4、After you, sir.
二、将下列句子译成中文
1、Here is your baggage.
2、Do you still have rooms available?
3、May I have your name, please?
4、Your room bill is paid by the travel agency till today.
三、回答提问
1.I,m travelling to Beijing the day after tomorrow.Can you tell me where
I can buy the air ticket?
2. A guest calls to say,”this is room 204,the noise in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?
前厅服务英语口语测试题（3）
一、朗读下列句子：
1、The dining room is over there.
2、I want to leave a message for Room 1506.
3、This is the closet and that is the save deposit box.
4、Just a moment, please, I will take the luggage cart.
二、将下列句子译成中文
1、What is the standard room price?
2、Which style do you prefer?
3、How did you make the reservation, by telephone or by fax?
4、I will apologize for this case.
三、回答提问
1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.
2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?
前厅服务英语口语测试题（4）
一、朗读下列句子：
1、Where can I rent a bicycle?
2、How many pieces of luggage have you got together?
3、Good morning, sir, Bell Captain Desk, please.
4、We do have rooms available for these days.
二、将下列句子译成中文：
1、Is breakfast included?
2、Have you made a reservation?
3、Could you make a morning call for me at 6: 00 tomorrow morning?
4、It’s very far from our hotel.
三、回答提问
1.I suppose I,d like something made in China as gifts for my husband and daughter.
2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?
前厅服务英语口语测试题（5）
一、朗读下列句子：
1、We have this service, please go to the Western Entrance.
2、I’ll be right up there.
3、Thank you for your kindness. No tipping in our hotel.
4、We have rooms of twin and suite.
二、将下列句子译成中文：
1、Can we get some discount for weekend?
2、How to spell your name?
3、I want to have an extension.
4、We’ll be attentive to it as soon as possible.
三、回答提问
1.Iplanned to check out this morning , but my flight doesn,t leave until
7p.m. Could I check after 5p.m.?
2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。
why? You know,they’re my darlings !”What would you say if you were the assistant manager?
前厅服务英语口语测试题（6）
一、朗读下列句子：
1、Take care, not to bump your head.
2、You may leave your luggage at the check room.
3、Is there anything valuable or breakable in your baggage?
4、Please fill in the registration form.
二、将下列句子译成中文：
1、I will pay by credit card.
2、How much should I pay?
3、When will the plane leave tomorrow?
4、What is the trouble exactly?
三、回答提问
1.I,d like to take a one_day sightseeing tour around Wenzhou,can you arrange it for me?
2. A guest is shouting at the assistant manager,”When I was taking the lift to the tenth floor to my room,the lift stalled suddenly. My wife and I were kept in it for almost an hour .That’s really a terrible experience?。