接待礼仪-接待常用英语
接待宾客问候礼仪英语
接待宾客问候礼仪英语接待宾客问候礼仪英语1.问候向宾客问候时，必须始终面带微笑用眼睛看着对方。
不要说Hello 或Hi应该按照时间来说：Goodmorning,sir.早上好，先生。
Goodafternoon,ma’am.下午好，女士。
之后可根据情况加入适当的问句，例如：Goodmorning,sir.Welcometoourhotel/***hotel.早上好，先生。
欢迎光临本酒店/***大酒店。
Goodevening,ma’am.MayIhelpyou?晚上好，女士。
需要我效劳吗?如果知道客人姓氏，尽量使用客人姓氏。
2.回答在与客人对话的过程中，有时必须就对方要求的事项作简要而具体的说明，有时须随声附和表示认同，或确认客人所说的话，已表示慎重。
仔细听，听清楚，在依状况作正确的回答尤为重要。
(1)一般的回答：Isee,sir.我了解，先生。
Certainly当然好的。
(2)要客人等待时：Justamoment,please.请稍等。
Sorrytokeptyourwaiting,sir.对不起让您久等了，先生。
Couldyouwaitalittlelonger,please请稍等一会可以吗(3)拒绝客人要求时：在无法满足宾客的要求，而需要拒绝的时候，不可以直接说：No,而应该用下面的说法，并在其后加上理由说明。
Sorry,sir.I’mafraidwedon’thaveit.对不起，先生。
我恐怕我们没有。
(4)道歉的时候：说话时注视宾客的眼睛是非常重要的礼节。
此外，措辞中应该避免连续使用含有“对不起”之类的语气。
如果是自己的过失，用Iam?，如果是因为饭店的错误而道歉，则用Weare?。
I’mverysorryforthedelay.很抱歉耽误您的`时间。
I’msosorryfortheinconvenience.很抱歉给您带来不便。
I’msorryforthemistake.很抱歉是我弄错了。
2021年机场接待礼仪英语
机场接待礼仪英语1.You must be our long-expected guest, Mr.X from the U.S.2.您一定是我们盼望已久的客人，从美国来的X先生吧!3.Very ni ___/glad/pleased to meet you.4.幸会5.I'm delighted to meet you at last.6.很高兴终于见到您了。
7.It was ni ___ meeting you./I'm so pleased tohave(finally) met you./8.很高兴见到您。
(道别用语)9.How was your journey?10.您旅途如何?11.I hope you've had a pleasant flight/trip.12.旅途愉快吧!13.I hope you'll enjoy your stay here.14.希望您在此过得愉快。
15.Hope you'll have a pleasant/enjoyable stay here.16.祝你们在此逗留愉快。
17.We've been expecting you ever sin ___ you sent us the fax informing us of your date of arrival.18.自从您把来访日期传真给我们后，我们一直在期待着您的`到来。
19.And I'll be very happy if I can help you with anything.20.如能为您效，我将十分高兴。
21.May I help you with your baggage/luggage?22.我替您拿行李好吗?23.Is there anything I can do for you?24.有什么事需要我帮忙吗?25.How ni ___ to see you again!26.再次见到您真高兴。
接待礼仪英语口语示例
接待礼仪英语口语示例Receptionist: 早上/下午/晚上好，欢迎来到【公司/酒店/机构名称】，我可以为您提供什么帮助呢？Guest: Good morning/afternoon/evening, I have a reservation under the name of [Guest's name].Guest: 早上/下午/晚上好，我有一个预订，预订人是【客人的姓名】。
Receptionist: Thank you for providing the information. May I please have your ID/passport for verification?Guest: Sure, here it is.Guest: 当然，给您。
Receptionist: Thank you. I have found your reservation. Could you please fill out this registration form?Receptionist: 谢谢。
我已经找到了您的预订。
能请您填写这张登记表吗？Guest: Of course, here you go.Guest: 当然，请您。
Receptionist: Thank you. Here is your room key. The elevators are located just over there, and your room is on the [floor number].Receptionist: 谢谢。
这是您的房间钥匙。
电梯就在那边，您的房间在【楼层号】。
Guest: Thank you very much.Guest: 非常感谢。
Guest: I will, thank you.Guest: 我会的，谢谢。
Receptionist: Good morning/afternoon/evening, how may Iassist you today?Receptionist: 早上/下午/晚上好，我可以为您提供什么帮助呢？Guest: Good morning/afternoon/evening, I am here for a meeting with [Name of the person/department].Guest: 早上/下午/晚上好，我是来和【人名/部门名称】开会的。
会务接待英语口语
会务接待英语口语一、基本词汇尊贵的客人们：distinguished guests市长：mayor省长：governor 港督：HK governor总统(督)，校长：president副总统(督)，校长：vice president主席，董事长：chairman首相：prime minister部长：minister总理：premier阁下：your honar殿下：your excellency东道国：host接待会：reception热情好客：hospitality礼节礼仪：courtesy诚挚的：sincere、candid、hot-felt非凡的，杰出的：extraordinary二、常用句式1、我仅代表.....on behalf of/representing sb2、我很高兴可以向谁表达我的情感 Id like to express/extend (emotion)to sbfor sth3、我认为这是我的荣幸。
I regard it as my great honor/pleasure/privilege4、我想为...祝酒 May I propose a toast to...Cheers!May I ask you to join me a toast to...Cheers!May I ask you to raise your glasses to...Cheers!5、值此新旧(世纪)交替之际 at the turn of the year/century6、在...场合 at the occasion of7、进去享受美酒佳肴 enjoy wine and delicious to your hearts content三、例句我仅代表IBM上海分公司的全体员工，向为我们公司作出巨大贡献的来宾们表达我们诚挚的感谢和新年的祝福。
On behalf of all the staff of IBM SH Branch,Id like to express my sincere thanks and New Year wishes to all of you who make great contribution to our company.我无比荣幸的向大家介绍张先生，并欢迎他为我们进行精彩的关于网络营销的演讲I regard it as my great honor to introduce your Mr Zhang who is delivering a brilliant speech in the topic of web marketing.让我们举起酒杯，为我们的长久友谊干杯!Many I ask you to raise your glass to our long-term friendship,cheers!商务英语中级口语用语1、Im afraid that wont be possible,much as wed like to.尽管我们很想这样做，但恐怕不行了。
英语礼仪接待100句
英语礼仪接待100句**English Etiquette Reception 100 Phrases: The Golden Key to Cross-Cultural Communication**In the globalized world, the ability to communicate effectively in English, especially when it comes to etiquette, has become an essential skill. From greetings and introductions to farewells and apologies, mastering the art of English etiquette can open doors to newopportunities and foster meaningful relationships. Here are 100 English phrases that can help you navigate theintricate world of cross-cultural communication with ease and grace.**1. Greetings and Introductions*** Good morning/afternoon/evening. * How do you do? * Nice to meet you. * I'm pleased to introduce myself, my name is... * It's a pleasure to make your acquaintance.**2. Expressing Gratitude*** Thank you very much. * I appreciate your help. * I'm grateful for your support. * Many thanks for your kindness.**3. Apologies and Responses*** I'm sorry for the inconvenience. * Please forgive me for my mistake. * Excuse me, I didn't mean to... * It's quite alright, don't worry about it.**4. Requests and Favors*** Could you please help me with this? * I would appreciate it if you could... * Might I ask a favor of you? * Would you mind doing me a small favor?**5. Invitations and Responses*** Would you like to join me for a cup of coffee? * I'd be delighted to accept your invitation. * Thank you for inviting me, but I'm afraid I can't make it. * Perhaps we can reschedule for a later date?**6. Polite Conversations*** How are you finding your stay here? * The weather has been quite pleasant lately. * I enjoyed our last conversation, it was very insightful. * I'm sorry to hear that, perhaps there's something I can do to help.**7. Farewells*** It was a pleasure meeting you, goodbye. * Thank you for your time, I hope to see you again soon. * Goodbye and take care. * Stay in touch, I'd love to hear from you.**8. Dining Etiquette*** Please, help yourself to the buffet. * Would you like to see the menu? * Thank you for the delicious meal. * Could you pass me the salt, please?**9. Business Etiquette*** It was a pleasure working with you. * I appreciate your prompt response. * Could we possibly schedule a meeting to discuss this matter further? * Thank you for your business partnership, it's been a pleasure.**10. General Manners*** Please, after you. * Excuse me, could you please tell me where... * Thank you for your patience. * Would you mind keeping the noise down, please?Mastering these 100 English etiquette phrases will not only enhance your communication skills but also reflect your respect and consideration for others. Remember, etiquette is not just about saying the right thing, butalso about listening, understanding, and respecting the cultural differences that make our world rich and diverse. **英语礼仪接待100句：跨文化交流的金钥匙**在全球化的世界中，用英语进行有效沟通的能力，特别是礼仪方面，已经成为一项必备技能。
接待礼仪英语对话
接待礼仪英语对话以下是一些常用的句子，可以帮助您在接待外籍客人时有效地沟通。
问候和介绍：- Welcome to our company.（欢迎来到我们公司。
）- My name is Lucy. I will be your host for today.（我是Lucy，今天将担任您的主人。
）- This is our CEO Mr. Johnson.（这是我们的CEO，约翰逊先生。
）- May I introduce you to our team?（可以介绍一下我们的团队吗？）提供帮助：- Please let me know if you need any assistance.（）- If you have any questions or concerns, please don't hesitate to ask.（）- Is there anything else I can help you with?（还有什么我可以帮您的吗？）安排会议：- Let's schedule a meeting for tomorrow morning.（让我们安排明天早上的会议。
）- Are you available at 2 PM?（下午2点您方便吗？）- Would you prefer to meet at our office or yours?（您希望在我们的办公室还是您的办公室见面？）提供饮料和食物：- Can I offer you some tea or coffee?（我可以给您倒杯茶或咖啡吗？）- Would you like some water or juice?（要来些水或果汁吗？）- We have prepared some snacks for you.（我们准备了一些小吃给您。
）感谢和道别：- Thank you for visiting us. It was a pleasure meeting you.（感谢您来访我们。
商务接待常用英语口语
商务接待常用英语口语商务接待常用英语口语商务接待是一个人力、物力、财力都需要投入非常大、而且非常复杂的过程。
在商务接待中，使用恰当的英语口语可以加强和客户的相关沟通，加强客户对公司、产品或者服务的了解，从而取得更好的商业合作结果。
接下来，我将为大家介绍一些在商务接待中常用的英语口语，供大家参考。
本文按照以下几部分内容进行划分：1. 接待客户- Welcome to our company.（欢迎来到我们公司。
）- It's a pleasure to meet you.（很高兴见到你。
）- Please have a seat.（请坐。
）2. 提供帮助- Do you need any assistance?（您需要帮忙吗？）- Can I help you?（我能为您做些什么吗？）- Would you like me to show you around?（需要我带您浏览一下吗？）3. 提供饮食- Can I offer you some coffee/tea/water?（要喝点咖啡/茶/水吗？）- Would you like to have some snacks?（您需要来点小吃吗？）- We have prepared some refreshments for you.（我们为您准备了一些饮料和小食。
）4. 安排会议- Let's schedule a meeting.（我们来安排一个会议吧。
）- When would be a convenient time for you?（哪个时间对您来说比较方便呢？）- We can meet at our office or at a restaurant.（我们可以在我们公司或餐厅见面。
）5. 表达感谢- Thank you for your time.（非常感谢您抽出宝贵的时间。
）- We appreciate your business.（非常感谢您的合作。
接待礼仪接待常用英语
接待礼仪接待常用英语Speaking etiquette to foreign visitors1. Speak slowly, clearly and patiently2. Good mannersWhen receiving foreign guests, it is very important to show good manners. For example, it is inappropriate to interrupt during conversations, talk loudly, or ask questions in an impolite manner.3. Respectful attitudeWhen receiving foreign guests, it is important to maintain a respectful attitude. Be very polite and courteous, but also be sure to pay attention to the facial expressions and gestures of the foreign guest.4. Proper behaviorWhen speaking with a foreign visitor, it is important to maintain proper behavior. Avoid using offensive language, speaking too quickly or making too many jokes.5. Language6. DressWhen speaking with a foreign guest, it is important to dress properly. Wear clean, neat and professional clothing, and avoid wearing too much jewelry or makeup.7. Cultural background8. Stay CalmWhen speaking with a foreign guest, it is important to stay calm. Do not be offended if the foreign guest does not understand something or does not respond in the way you expect.9. Professional etiquetteWhen speaking with a foreign guest, professional etiquette should be observed. For example, it is important to be punctual, and it is also important to ask questions in a polite and respectful manner.10. Patience and understanding。
礼仪接待词汇范文
礼仪接待词汇范文
以下是一些常用的礼仪接待词汇：
2. 致谢/感谢： thank/thanks
4. 介绍/介绍一下： introduce/introduce
5. 握手/亲吻脸颊： shake hands/kiss on the cheek
6. 坐下： take a seat/sit down
7. 要我帮忙/需要帮助： need my assistance/need help
8. 找个地方坐一下： find a place to sit/take a seat somewhere
9. 茶/咖啡/饮料：tea/coffee/beverage
10. 请随便/尽情品尝： please help yourself/enjoy
11. 有什么特殊要求吗： any special requests?
12. 很高兴见到你： nice to meet you/pleased to meet you
13. 请稍等片刻： please wait a moment
15. 请跟我来： please follow me
16. 请坐下： please have a seat
17. 请移步/请去： please proceed to/go to
18. 请稍等/请稍等一会儿： please wait/wait a moment
19. 请尽快/请尽快办理： please handle as soon as possible
20. 辛苦了/辛苦你了： thank you for your hard work/thank you for your efforts。
接待外国友人礼仪英语
接待外国友人礼仪英语1. Excuse me， Sir. Are you Mr. White from New York?对不起，先生。
您是从纽约来的怀特先生吗?2. I’m Liu Mei， from Guangzhou Textile Import & Export Corporation. I’ve e to meet you.我是广州纺织品进出口公司的刘梅，我是来接您的。
3. Wele to Guangzhou， Mr. White. Our manager will e to greet you later at the hotel.怀特先生，欢迎来到广州。
我们的经理稍后会来酒店问候您。
4. Did you have a pleasant trip?旅途愉快吗?5. Yes， I enjoyed it very much.是的，旅途非常愉快。
6. Anyhow，it’s a long way to China，isn’t it? I think you must be very tired.不管怎样，远道来到中国，不是吗?我想您一定很累了。
7. But I’ll be all right by tomorrow and ready for business.不过，我明天就会好的，也会准备好谈生意。
8. Do you know where the baggage claim area is?您知道行李认领处在哪儿吗?9. How many pieces of Luggage do you have?您有几件行李?10. I wish you a pleasant stay here.祝您在这儿过得愉快。
11. Thank you for meeting me at the airport.谢谢您到机场来接我。
12. If all is ready，we’d better start for the hotel. 如果一切都准备好了，我们最好动身去宾馆吧。
接待顾客的常用商务英语
1.Excuse me. Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗·戴卫斯吗？2.Yes，I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。
3.Pardon me. Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？4.I’m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。
5.I’m Donald. We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。
6.I’m Edwin. I’ll show you to your hotel. 我是爱德温，我带你去旅馆。
7.How was your flight？Was it comfortable？你坐的班机怎么样？还舒服吗？8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。
9.Did you have a good flight？你旅途愉快吗？10.Not really，I’m afraid. We were delayed taking off，and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。
11.How was your flight？你的航班怎样？12.Did you get any sleep on the plane？你在飞机上睡觉了吗？13.Mr. Wagner，do you have a hotel reservation？华格纳先生，你预订过旅馆吗？14.No，I don’t. Will it be a problem？不，我没有，会有困难吗？15.I don’t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
有关接待的礼仪英语
有关接待的礼仪英语1.久仰，久仰!I have long been looking forward to meeting you.I have long desired to meet you.2. 久违了。
I haven’t seen you for ages/for a long time.It’s been such a long time since we met last time.3.久闻大名。
I’ve heard a lot abo ut you.4.这次由我负责全程陪同你们。
I will be with you for the entire visit/trip.5.欢迎你到中国来。
一路上辛苦了! / 一路上还好吧?Wele to China.I hope you’ve had a good flight. 或I hope you enjoyed your flight. / How was your journey?6.谢谢你专程来接我。
Thank you very much for ing all the way to meet me.7.您贵姓?/您怎么称呼?May I know your name，please?8.很快乐见到你。
您怎么称呼7Glad/Pleased to meet you，Misterr??(可以用拖长问话的方法来询问对方的姓名)9.中国有句古话说：“有朋自远方来不亦乐乎?”There’s an old saying in Chinese which goes: “Isn’t it a great pleasure/joy to have friends ing from afar?As a Chinese saying goes, “Nothing is more delightful than meeting friends from far away.”10这是给您准备的日程安排.我们简单过一遍吧。
职场礼仪英语接待用语
职场礼仪英语接待用语随着公司的发展壮大，一些合作交往也就越来越多，Wouldyoupleasegivemeyourbusinesscard?能给我你的.名片么?I’llgoandseeifhe’savailable.我去看看他现在是否方便。
Haveaseatplease.Wouldyouliketeaorcoffee?请坐。
您想喝点什么?咖啡还是茶?ethiswayplease.他正等您呢。
请这边走。
30个最经典的替换词1.individuals,characters,folks替换(people,persons)2:positive,favorable,rosy(美好的)，promising(有希望的)，perfect,pleasurable,excellent,outstanding,superior替换good 3:dreadful,unfavorable,poor,adverse,ill(有害的)替换bad 如果bad做表语，可以有belessimpressive替换eg.Anarmyofcollegestudentsindulgethemselvesinplayinggame s,enjoyingromancewithgirls/boysorkillingtimepassivelyinthei rdorms.Whenitapproachestograduation,asaresult,theyfindtheir academicrecordsarelessimpressive.4.(anarmyof,anoceanof,aseaof,amultitudeof,ahostof,many,i fnotmost)替换many.注：用many,ifnotmost一定要小心，many后一定要有词。
Eg.Manyindividuals,ifnotmost,harbortheideathat….同理用most,ifnotall,替换most.5:asliceof,quietafew,several替换some6:harbortheideathat,taketheattitudethat,holdtheviewthat,itiswidelysharedthat,itisuniversallyacknowledgedthat)替think(因为是书面语，所以要加that)7:affair,business,matter替换thing8:shared代common9.reaphugefruits替换getmanybenefits)10:formypart,frommyownperspective替换inmyopinion11:Increasing(ly),growing替换moreandmore(注意没有growingly这种形式，Eg.sthhasgainedgrowingpopularity.Sthisincreasinglypopularwiththeadvancementofsth.12.littleifanything,或littleornothing替换hardly13..beneficial,rewarding替换helpful,14.shopper,client,consumer,purchaser,替换customer15.exceedingly,extremely,intensely替换very16.hardlynecessary,hardlyinevitable...替换unnecessary,avoidable17.sthappealstosb,sthexertsatremendousfascinationonsb替换sbtakeinterestin/sb.beinterestedin18.captureone'sattention替换attractone'sattention.19.facet,demension,sphere代aspect20.beindicativeof,besuggestiveof,befearfulof代indicate,suggest,fear21.giveriseto,leadto,resultin,trigger替换cause.22.Thereareseveralreasonsbehindsth替换..reasonsforsth23.desire替换want.24.pourattentioninto替换payattentionto25.bearinmindthat替换remember26.enjoy,possess替换have(注意process是过程的意思)27.interaction替换communication28.frownonsth替换beagainst,disagreewithsth29.tonameonlyafew,asanexample替换forexample,forinstance30.nextto/virtuallyimpossible,替换nearly/almostimpossible。
司机接待及礼仪英语
司机接待及礼仪英语接到客人后，应主动上前替其拉行李箱，一局部客人很绅士会说,I’m OK,thanks,一局部客人会让司机代劳，此时在引导客人去找车子所在位子时，应说 This way,please 有时候客人会在路上跟你主动应酬，例如天气冷或热，It’s very cold in Nanjing.我们可以答复说：Exactly.确实是。
如果确实听不懂，礼貌地笑笑便可。
如果客人确实有需要你帮他解决的情况，他会重复几遍，此时我们可以说，Sorry,I beg your pardon?/Sorry,say again?如果确实听不懂，可以跟客户这样说Sorry,I just know a little English,can you talk to Vikki,I can call her now. 截止到现在我们在接送客人时会遇到客人的一些要求，总结了几个常用的，有时客人会觉得很累，想先去酒店洗澡再到公司，即使听不全他的意思，但几个词如Hotel,Shower(淋浴)要慢慢记住;还有时客人会问说中途有没有银行可以取钱，听到Bank(银行),Cash(现金),就大概明白是要带他去银行取钱的意思。
不是每个银行外国的卡都能取到人民币，但是胜太路中行肯定可以。
情景二：当客人准备上车时，司机应马上反响，为客人打开车门，并用手挡住车门的上方，可以说。
? Please! ? 下车时，帮客人翻开车门,并用手挡住车门的上方： ? Please! After you ! 你先请!并且记得主动把客人的行李箱取出送去前台贴士: 为客人提供任何效劳时,都要说: Please !，另外，今天我们统一一个原那么，今后但但凡第一次接过来的客户，在还有10分钟到公司时打Vikki 告知以便提前在大厅等，车子开到公司大厅门口时，可以轻按下喇叭以作提醒情景三: 当客人坐上车,基于礼貌,他可能会问及你的姓名…… 客人: What’s your name ? 答复: My name is Vigor/Sam.贴士:客人上车后,要征询客人意见是否需要听音乐或收音机?音量是否适宜?如果发现客人在休息或接听时，主动放小音量或关闭。
酒店英语接待方案
酒店英语接待方案作为全球知名的旅游目的地，酒店在吸引国际游客方面扮演着重要角色。
酒店业务员需要掌握流利的英语以更好地接待国际游客。
以下是一份酒店英语接待方案，为酒店工作人员提供基本的语言技巧和接待礼仪。
基本英语技巧问候在接待国际游客时，第一印象至关重要。
问候客人时要使用礼貌和热情的语言。
以下是一些常用的问候语：•欢迎来到我们的酒店（Welcome to our hotel）•您好，我是xxx，很高兴为您服务（Hello, I am xxx, nice to serve you）•您好，有什么我可以帮助您的吗？（Hello, is there anything I can help you with?）宾语代词在使用宾语代词时要注意使用正确的代词。
以下是一些宾语代词的例子：•我们（we）：指酒店工作人员•你们（you）：指客人•他/她/它（he/she/it）：指客人的名字或物品常用语句以下是一些在酒店接待中常用的英语语句：•我可以为您安排房间吗？（Can I arrange a room for you?）•请问您需要入住多少晚？（How many nights do you need to stay?）•我们可以为您提供免费早餐（We can offer you free breakfast）•您需要帮助吗？（Do you need any help?）•谢谢您的光临（Thank you for coming）接待礼仪穿着酒店工作人员要保持整洁、得体的形象。
穿着不应过于随意，衣着要符合酒店的形象标准。
姿态当接待客人时，工作人员应该保持姿态亲和又专业。
应该始终面带微笑，以表示热情接待，并提供周到的服务。
值得注意的细节以下是一些值得注意的接待细节：•为客人提供免费的饮料或小吃•向客人提供周到的服务，为客人提供必要的信息与指引•若客人有特殊需求或要求，应积极协助客人解决问题•若发现客人需要帮助，应主动提供帮助，确保客人感受到更好的服务体验总结作为酒店工作人员，掌握英语技能和接待礼仪十分重要。
接待礼仪接待常用英语
理事长办公室独家机密翻版必究(一)接待礼仪、常用英语1)有外宾来访时，首先应该了解对方车次，航班，安排以及客人身份。
2)我们作为主人，去接外宾时，应提前到达机场或车站等待，绝不能让客人久等。
因为客人来时，看到有人迎接，心里必定快乐，反之，那么会留下心中阴影，事后无论怎样解释，都难以抹去这种失职与不守信誉印象。
3)车抵达时，迎上前开门，莫慌，面带微笑，等领导先说话，然后再进展自我介绍，同时记得要先对客人说“一路辛苦了〞之类话。
4)接待方应提前准备好外宾住宿以及行程，并打印一些资料给外宾，如地图，景点。
5)一般情况下，我们会负责讲解校园，所以要对校园有熟悉了解〔包括中英文〕，这样才能做好接待工作。
下面有系列资料。
接待时考前须知：1)送名片时，双手敬上。
接名片后，真看或假装看一会。
2)当客人闲置时，提供水或饮料。
3)在走廊走法：在客人二三步之前，让客人走内侧，为了平安。
4)上楼梯，客人前，接待后。
下楼梯，接待前，客人后，为了平安。
5)坐电梯，接待先进，客人先出。
6)研究一下茶道7)交谈距离：别太近，尤其是与美国人。
1米左右，不要面对面，30度角。
想坐他们旁边，要先问问“May I sit here〞8)握手：男女之间，女人先伸手；长幼之间，长者先伸手；上下级之间，上级先伸手；宾主之间，主任先伸手。
对于爱出汗人，最好随身带纸巾，握手前先擦擦，因为谁也不想握一个粘糊糊手。
9)美国人喜欢直呼其名，不用加先生，夫人之类。
10)与美国人交谈，莫问私事。
由于文化原因，有些问题是他们所忌讳。
不要问年龄，婚姻，收入，信仰等，也不要问；“你这个衣服多少钱呀？〞，这样会遭人厌恶。
11)对美国人多说“Please〞“Thank you〞“Sorry〞“Can I help you〞这样话，因为这些在美国很普遍，随处可闻。
咳嗽或打喷嚏，就要说“Sorry〞。
12)陪车时，客人坐在后排右侧，主人坐在后排左侧，翻译坐在前排。
上车时，不要从一个门上，从两边上。
商务活动礼仪接待英语大全
商务活动礼仪接待英语大全1 I've come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。
2 You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。
3 It's just the matter of the schedule, that is, if it is convenient for you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。
5 If he wants to make any changes, minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。
6 Is there any way of ensuring we'll have enough time for our talks?我们是否能保证有充足的时间来谈判?7 So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗?8 We'll leave some evenings free, that is, if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。
9 We'd have to compare notes on what we've discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。
10 That'll put us both in the picture.这样双方都能了解全面的情况。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
理事长办公室独家机密翻版必究(一)接待礼仪、常用英语1)有外宾来访时，首先应该了解对方的车次，航班，安排以及客人身份。
2)我们作为主人，去接外宾时，应提前到达机场或车站等待，绝不能让客人久等。
因为客人来时，看到有人迎接，心里必定高兴，反之，则会留下心中阴影，事后无论怎样解释，都难以抹去这种失职和不守信誉的印象。
3)车抵达时，迎上前开门，莫慌，面带微笑，等领导先说话，然后再进行自我介绍，同时记得要先对客人说“一路辛苦了”之类的话。
4)接待方应提前准备好外宾的住宿以及行程，并打印一些资料给外宾，如地图，景点。
5)一般情况下，我们会负责讲解校园，所以要对校园有熟悉的了解（包括中英文），这样才能做好接待工作。
下面有系列资料。
接待时注意事项：1)送名片时，双手敬上。
接名片后，真看或假装看一会。
2)当客人闲置时，提供水或饮料。
3)在走廊走法：在客人二三步之前，让客人走内侧，为了安全。
4)上楼梯，客人前，接待后。
下楼梯，接待前，客人后，为了安全。
5)坐电梯，接待先进，客人先出。
6)研究一下茶道7)交谈距离：别太近，尤其是和美国人。
1米左右，不要面对面，30度角。
想坐他们旁边，要先问问“MayI sit here?”8)握手：男女之间，女人先伸手；长幼之间，长者先伸手；上下级之间，上级先伸手；宾主之间，主任先伸手。
对于爱出汗的人，最好随身带纸巾，握手前先擦擦，因为谁也不想握一个粘糊糊的手。
9)美国人喜欢直呼其名，不用加先生，夫人之类的。
10)与美国人交谈，莫问私事。
由于文化原因，有些问题是他们所忌讳的。
不要问年龄，婚姻，收入，信仰等，也不要问；“你这个衣服多少钱呀？”，这样会遭人厌恶。
11)对美国人多说“Please”“Thank you”“Sorry”“Can I help you”这样的话，因为这些在美国很普遍，随处可闻。
咳嗽或打喷嚏，就要说“Sorry”。
12)陪车时，客人坐在后排右侧，主人坐在后排左侧，翻译坐在前排。
上车时，不要从一个门上，从两边上。
例句：1: Hey, Joe, it’s nice to meet you, my name is Michael, and I’m a student assistant in Shawn’s office. (首次见面用meet，若以前见过，则用see)2: Oh, nice to meet you too.1: Welcome to China, and welcome to CUZ. Is this your first time here?2: Yes/No, I’ve been XXXXXX1: Oh, but don’t worry, I think you’ll love this place. /Oh, that’s a great place!1：Now I’d like to give you a brief introduction about our campus. First, I’d like to show you around our library, which is really marvelous.常用短句：Fort Hays State Universitya)Thanks, it’s my pleasure.b)I’m sorry, it’s my fault.c)Sorry to have kept you waiting.d)This way, please.e)Turn left, turn right.f)It’s over there, near the gate, near the main entrance.g)Forget it.h)Be careful/Watch out!i)Certainly/Of course.j)Is this your baggage? May I take it for you?k)What would you like to drink? Coffee or tea?l)Do you want some tea or water?m)How about some barbecue? (How about与What about几乎通用，只有细微差别)n)Cheers! To our friendship/future.o)I’m sorry, I didn’t hear you. What did you say?p)No Problem!q)You use chopsticks so well, where did you learn it?r)What a beautiful place!s)I feel the same way/I’m the same way.t)Nice talking to you.u)Before you leave, let’s take a pic together.v)I hope to see you againw)Take Care/Bon Voyage/All the Best!x)I wish you a good journey关于改名：十二五计划要打造中原城市群，所以我院为积极适应河南省及郑州市经济发展需求，就着重于城市规划和建设，资源利用与环保技术，城市交通工程与管理等等。
使学院成为中原大地的一所致力于培养现代城市发展的技术与管理人才的特色高校，为“中原经济区”建设和“中原城市群”发展提供有力的人才支撑和智力保障。
We’ve changed the name; it’s City University of Zhengzhou from now on. The reason is we are in a position to comply with the economic development of Henan Province as well as Zhengzhou City. We pay attention to urban planning and construction, resource utilization and green technology, city transportation and management and so on. And we will cultivate the talents specialized in city planning and management, provide the talent pool for the “Central Plain Economic Zone” and “Central Plain City Cluster”(二)七个系，二十三个专业的英文名称1.机电工程系625 Electromechanical engineering2.经济管理系424 Economics and management3.计算机系392 Computer engineering4.建筑工程系377 Architecture engineering5.电子工程系353 Electronics engineering6.外语系159 Foreign languages7.体育与音乐系82 Physical education and music performance8.社会科学部0 Social Science1)机电工程系：汽车检测与维修技术、模具设计与制造2)经济管理系：国际经济与贸易，金融管理与实务，会计电算化3)计算机系：计算机多媒体技术，计算机多媒体技术（广告设计与制作方向）4)建筑工程系：建筑设计技术，艺术设计5)电子工程系：应用电子技术，移动通信技术，移动通信技术（通信网络与管理方向）6)外语系：应用英语，商务日语7)体育与音乐系：音乐表演8)社会科学部无(三)实验室的英文名称1.电子实验室Electronic Laboratory2.电子测量实验室Electronic Measurement Lab3.信号与系统实验室Signal & System Lab4.微机原理与单片机实验室Microcomputer Principle LabSingle Chip-Microcomputer5.电子实训室Electronics Training Lab6.电子设计创新实训室Electronic Innovation & Practice Lab7.发动机实验室Engine Performance Lab8.汽车底盘实验室Chassis Dynamometer Lab9.汽车电器实验室Auto Appliance Lab10.发动机拆装实验室Engine Dismantlement Lab11.模具拆装实训室Die & Mold Dismantlement Training Room12.机械基础实验室Machine Lab13.数控车床实训室Numerical Control Turning Lathe Training Room(NC Lathe Training Room)14.普通车床实训室Turning Lathe Training Room15.金属工艺实验室Smith Craft Lab or Metal Working Lab16.机械制图实验室Mechanical Drafting(Drawing) Lab17.钳工实训室Fitter Training Room or Bench Work Training Room18.焊工实训室Welder Training Room19.多媒体视音频设备实验室Multimedia Video and Audio Equipment Lab20.动画工作室Computer Animation Studio21.Web工作室Web Studio22.计算机网络基础实训室Computer Network Foundation Lab23.微机组装维护实训室Computer Assembling Maintaining Lab24.平面设计实验室Planar Design Studio25.MAYA实验室MAYA Lab (MAYA is a 3D computer graphics software)(四)各部门及办公室名称1.书记室Secretary of Party Committee Office2.党团办公室Party & Youth League Committee Office3.接待室Antechamber4.文印室Copy Room5.档案室Archives6.会议室Conference Room7.后勤服务中心Logistics Service Center8.基建办Infrastructure Construction9.后勤部主任室Director of Logistics10.财务办Financial Service Office11.行政部主任Administrative Director Office12.图书馆长室Library Curator Office13.马列课程组Ideological and Political Courses14.人力资源办Human Resource Office15.院办College Office16.外事办Foreign Affairs Department17.教务办Teaching Affairs Office18.数学课程组Math Division19.计算机课程组Computer Science Department20.体育组Physical Education Division21.资产管理中心Property Management Center。