全球供应商质量手册 (GSQM-001)
GlobalSupplierQualityManual-Chinese
4 5 6 B 7 8 9 10 11 12 13 14 15 16 C 17 18 19 20 21
------------MAP PFMEA CPL GRR CPK FAI SPA CDR ELC ------SDR ---PCR
样表 ----------
表格修正水 准 ----------
全球供应商质量手册（ 全球供应商质量手册（GSQM)—目录 —
部分 A 1 2 3 描述/步骤 描述 步骤 导言及基本信息 封面 目录 介绍 供应商质量(SQ)手册 a. 目的 b. 范围 c. 供应商质量期望 d. 沟通期望 e. 特灵机构地址及联络号码 访问特灵制造工地时应注意的安全事项 供应商质量手册(SQM）修订记录 术语表 运行前工作及期望 新产品组件引进(NCI)流程总览 工序流程图 (MAP) 流程出错模式和效果分析(PFMEA) 控制计划(CPL) 盖奇可重复性及重复能力研究 (GR&R) 工序能力研究 (Cpk)及关键特征 对第一件产品的检查 (FAI) 供应商工序审计 (SPA) 性能演示评估 (CDR) 早期运行防护 (ELC) 运行中的工作及期望 子供应商质量保证 不合格零件：供应商更改措施请求 (SCAR) 供应商产品误差请求 (SDR) 表现监控评分卡 (SCORE) 供应商工序更改请求 (SPCR) 空白表 ----------
------------MAP PFMEA CPL GRR CPK FAI ---CDR ELC ------SDR ---PCR
பைடு நூலகம்
------------0 0 0 0 0 0 0 0 0 ------0 ---0
全球供应商质量管理手册(doc 64页)
全球供应商质量管理手册(doc 64页)全球供应商质量手册第一版0 绪论组织绩效主要因素之一，就是其产品或服务的品质。
顾客对质量的期望日趋严苟，已蔚为全球性之趋势。
伴随这一趋势，已形成一种共识，即为达成并维持良好经济绩效就必需不断改进质量。
多数组织（工商界或政府机构）生产一产品或服务，著意于满足顾客之需求。
该项需求常转化成“规格”。
如果规格上有所缺失或设计及制造产品或服务之组织系统有所不当，则技术性规格本身就难以保证可满足顾客一贯之要求。
因此，势必开发品质系统标准及各项准则，以完成技术规格中所订定相关产品或服务之要求。
此一系列国际标准（含ISO 9000至ISO 9004）即是将这方面众多且不同国家的方法合理化的一项具体表现。
一个组织之质量系统深受组织目标、产品或服务以及组织特有之实务等所影响，因此，质量系统亦随组织不同而有所不同。
附件中列有质量系统要项对照表以供参考。
1.适用范围本国际标准之目的为a）澄清主要质量观念彼此间的区别与相互关系（参阅条款4），以及b）提供一系列质量系统国际标准的选用指南，俾可用于内部质量管理（ISO 9004），以及用于外部质量保证（ISO 9001，ISO 9002，与ISO 9003）（参阅条款5至8）。
备注：本系列国际标准（ISO 9000至ISO 9004）的目的不在于将组织所实施的质量系统予以标准化。
2.参考资料ISO 8402质量—词汇ISO 9001质量系统—设计／发展，生产，安装与售后服务的质量保证模式（注1）ISO 9002质量系统—生产与安装的质量保险模式（注1）ISO 9003质量系统—最终检验与测试的质量保证模式（注1）ISO 9004质量管理与品质系统要项—指导纲要3.定义本国际标准适用ISO 8402中所列各项定义。
由于适切引用词汇至为重要，特自ISO 8402中采用五项重要用语及定义，纳入本国际标准中。
3.1 质量政策由一个组织高层管理者所正式宣示的该组织整体品质之意图及方针。
全球供应商质量手册
Global Manufacturing Quality Manual全球制造质量手册The content is confidential 机密文件！1. General Requirements总体要求 (3)1.1. Quality System质量体系 (3)1.2. Documentation文件管理............................................................................................... ..31.3. Good Manufacturing Practise良好生产规范 (3)2. People. 人员.................................................................................................................... ........... . (4)3. Premises 厂房................................................................................................................. . (4)4. Equipment 设备.......................................................................................................... ................ . ..45. Raw and Packaging Materials 原材料及包装物料............................................................ (5)6. Production 生产............................................................................................................... ............ . (5)7. Inspection and Testing 检验及测试.............................................................................................. (5)8. Manufacturing and Quality Records生产及质量检验记录 (6)9. Storage and Distribution 仓储物流....................................................................................... (6)10. Control of Non-Conforming Material对不合要求的物料控制 (6)11. Change Control 变更控制..................................................................................................... . (7)12. Management of 3rd Parties. 供应商的管理..................................................................... ......... (7)13. Consumer Experience消费体验........................................................................................ ..... (7)14. Quality Audits质量审核........................................................................................................... .. (7)Scope This manual defines the Reckitt Benckiser minimum requirements for Quality Management Systems within Reckitt Benckiser factories and copacker factories.适用范围：本手册界定了RB(利洁时)质量管理体系的最低要求，适用于RB工厂及其供应商。
TRWGSMQ中文版,全球采购质量手册
GLOBAL SUPPLIER QUALITY MANUAL(GSQM)Section 1 - Introduction 介绍1A. Policy and Vision 方针与愿景1B. Purpose 目的1C. Scope 范围1D. Responsibility 职责1E. Document Location 文档位置1F. Language 语言1G. Global Supplier Development Process 全球供应商发展流程1H. Government Regulatory Compliance, Corporate Social Responsibility & Sustainability政府监管的法规遵从性、企业社会责任& 可持续性1I. Health, Safety & Environmental Protection健康、安全& 环保1I.1 Environmental Guidelines环境准则1I.2 Basic Requirements on the Environmental Compatibility of Products产品的基本环境共存性要求1I.3 REACH《化学品的注册、评估、授权和限制》1I.4 Conflict Minerals冲突矿物质1I.5 Product Regulatory Compliance & Standard for Control of Prohibited & Restricted Substances 产品监管法规遵从性& 控制禁止标准& 限制物质1I.6 International Material Data System (IMDS) Reporting, Verification and Safety Data Sheets 国际材料数据系统（IMDS）报告，验证和安全数据报告1J. Quality Assurance Agreement质量保证协议1K. TRW Global Logistics Requirements TRW全球物流要求Section 2 – TRW Automotive Requirements TRW 汽车相关要求2A. Criteria for Selection as a TRW Automotive Supplier TRW 汽车零部件供应商定点标准2A.1 ISO/TS 16949:2009 Registration ISO/TS 16949: 2009 注册2A.2 Embedded Control Software 系统控制软件2A.3 e-Business Capabilities 电子商务能力2A.4 New Supplier/Location Qualification新供应商/定点资格认证2A.5 New Supplier Assessment Criteria新供应商评估标准2A.6 Pre-Sourcing Technical Review 前期采购技术评审2A.7 Sub-Tier Supplier Management 分供方管理2B. New Product Launch Requirements 新项目启动相关要求2B.1 Introduction 介绍2B.2 Advanced Product Quality Planning (APQP) 先期产品质量策划(APQP)2B.3 Packaging and Labeling 包装与标签2B.4 Material Certification Requirements and Control In Production手工样件制作、质量评估、预生产过程变化2B.5 Lot Traceability 批次追溯管理2B.6 Production Part Approval Process (PPAP) 生产件批准程序(PPAP)2B.7 Special Characteristics 特殊特性2B.8 Sub-Tier Contractor PPAP Status and Evidence 分供方PPAP状态和证据2B.9 Prototype Fabrication, Quality Evaluation, Pre-Production Process Changes手工样件制作、质量评估、预生产过程变化2C. Serial Production Processes 连续生产2C.1 Introduction 介绍2C.2 Supplier Request for Change 供应商变更申请2C.3 Concern Management 客诉管理2C.4 Supplier Audits 供应商审核2C.5 Annual Revalidation年度资格重审2C.6 Supplier Facility Access 供应商设施通道2C.7 Contingency Plan 应急计划2C.8 Document and Product Sample Retention文件和样件保存2C.9 TRW Property - Tools TRW财产—工装模具2D. Continuous Improvement 持续改进2D.1 Introduction 介绍2D.2 Supplier Performance Reporting 供应商绩效报告2D.3 Intensive Improvement Process密集型过程改进2D.4 Controlled Shipping 受控发运2D.5 Cost Recovery 成本回收2D.6 Supplier Warranty Cost Recovery 供应商成本回收保证Figures 图1. Global Supplier Development Process 全球供应商发展流程2. New Supplier Assessment Cover Page 新供应商评估封面页3. Pre-Sourcing Technical Review 先期采购技术评审4. APQP: Phases 1-5 APQP的5个阶段5. Supply Chain Linkage 供应链连接6. Supplier Launch Readiness Audit Summary 供应商项目启动审核项汇总7. Safe Launch Plan Label 安全启动期标签8. PFMEA RPN by Range PFMEA RPN值范围9. Material Certification Requirements 材料认证要求10. TRW Automotive PPAP Submission Levels TRW汽车PPAP文件提交等级11. TRW Notification and Submission Requirements TRW通知和提交要求12. Deviation Label 偏差标签13. TRW Automotive Audit Hierarchy TRW汽车审核等级14. Supplier Performance Scorecard 供应商绩效评分15. Intensive Improvement Process 密集型改善过程Glossary 寄语This manual supersedes the previous TRW Global Supplier Quality Manual (GSQM) Revision H, March 2013, and any Product Line specific manuals. This manual includes both the TRW Automotive and the TRW Automotive Product Line Specific Requirements. This manual is released electronically on the TRW Vendor Information Network (VIN) website https://, without any hardcopy publication. TRWAutomotive reserves the right to make updates to this document and attachments as deemed necessary for the management of our business and such changes will be effective immediately. Wherever the term “Supplier” is used, it inclu des all sub-tier suppliers and those directed by TRW and/or our customers.本手册取代以前的TRW全球供应商质量手册(GSQM),2013年3月的H版本,和其他任何产品特定的质量手册。
供应商质量管理手册
4.4 合格供应商地位的丧失 .................................................................................................................................... 11
2.1 Iskra公司对供应商的要求................................................................................................................................. 5
2.1.1 保密性 ................................................................................................................................................................... 5 2.1.2 责任 ....................................................................................................................................................................... 5 2.1.3 质量体系 ............................................................................................................................................................... 5 2.1.4 质量不符合的后果 ............................................................................................................................................... 5 2.1.5 技术资料 ............................................................................................................................................................... 6 2.1.6 交货总则 ............................................................................................................................................................... 6 2.1.7 法律要求 ............................................................................................................................................................... 6 2.1.8 环保要求 ............................................................................................................................................................... 6
QM001 质量手册34页
7
经典资料，WORD 文档，可编辑修改，欢迎下载交流。
经典资料，WORD 文档，可编辑修改，欢迎下载交流。
8
经典资料，WORD 文档，可编辑修改，欢迎下载交流。
ISO9001 ISO9001 ＋ ＋ EN ENISO ISO 医疗器械生产质 医疗器械生产质 QSR820 QSR820 13485:2003/YY0287:2003 13485:2003/YY0287:2003 量管理规范 量管理规范 要求条款 要素章节 要求条款 要素章节 要求条款 要求条款
经典资料，WORD 文档，可编辑修改，欢迎下载交流。
5
经典资料，WORD 文档，可编辑修改，欢迎下载交流。
DMR(Device Master Record) 医疗器械技术档案-----FDA 对医疗器材质量系统的要求之一，即 QS 所要求的文件包 括产品规格、图面、软件规格、品保程序及规格、生产程序规格、包装及卷标规格、安装、维修及服务程序等所有 文件。与 MDD 所要求之技朮文档相类似。 DHR(Device History Record)医疗器械历史档案-----档案数据以验证与 DMR 相关的所有程序、操作等都己经完成， 数据内容应包含制造日期、制造数量、经销数量、控制编号、标签及文件标示等。 批质量记录（Lot Record）：一个批次产品的所有质量记录。
妊娠控制﹔
其作用于人体体表及体内的主要设计作用不是用药理学、免疫学或代谢的手段获得，但可能有这些手段参 与并起一定辅助作用。 GMP:国家食品药品监督管理局发布的《医疗器械生产质量管理规范》 QSR820（TITLE 21 CRFR CHAPTER I SUBCHAPTER H PART 820 QUALITY SYSTEM REGULATION）美国 FDA 对质量医疗 器械质量体系要求的法规。
全球供应商质量手册大全
供应商质量能力 Supplier Quality Requirement
TRW 要求所有的供应商在2006年之前必须通过最新版的ISO/TS 16949及ISO 14001体系认证。
供应商质量能力 Supplier Quality Requirement
APSS
产品安全、健康、环保法规及责任
供应商须建立确保遵循所有适用的政府安全、健康和环保法
规程序。其中包括对有害物质的搬运、清除和处理。应有相应 的证书或信件来证明其符合性，大力鼓励获得ISO14001的认证 。
APSS
指定特性清单
在TRW CS图纸上采用“蝴蝶结”符号来标注“指定特性”。其 它的关键特性可由TRW CS质量工程人员按专业知识及装配情况 进行确定，三种“蝴蝶结”的使用针对不同能力水平的供应商， 具体要求参见GSQM－100。
指定特性清单（请见GSQM－100B）和工序能力报告必须完成并 且随同首次PPAP报告提交。
指定特性
符号描述
制定特性清单
工序能力报告
供应商质量能力 Supplier Quality Requirement
APSS
制造可行性确认
制造可行性确认是针对新的或改进的设计以及计划好的要求来 判断它是否达到要求产量和设计目的。制造可行性确认的结果 是进行初始工装和设施筹建的先决条件。
制造可行性确认
可行性确认表
供应商内部应传发有关产品安全和产品责任要求的信息。所 有的经理人员须接受培训以了解最新的产品法定责任要求。供 应商的文件须首先反映出产品的风险最小化情况及以对符合项 目的控制，须运用所有的适当技术来确定潜在失效的风险。
2TRW全球供应商质量手册
产品平安、安康、环保法规及责任(续〕
供应商外部应传发有关产品平安和产 品责任要求的信息。一切的经理人员 须接受培训以了解最新的产品法定责 任要求。供应商的文件须首先反映出 产品的风险最小化状况及以对契合项 目的控制，须运用一切的适当技术来
确定潜在失效的GM10风00M 险。 MSDS
特定的标识和隔离。
第十四页，共27页。
问效果管理
当我们的工厂发现有缺陷的资料时， 将采取以下措施：
1. 将由工厂人员起草一份前期文件 并立刻通知供应商，供应商须在24小 时内对此作出反响。2. 接着发放一份 报告，该报告由供应商最终完成并在 10个任务日内或报告中指明的时间范 围内确定处置方案。欧洲：要求供应 商完成〝效果报告〞中的下半局部并 向发现效果的厂家第十五页，反共27页。 应，可以附加其
供应商须在其自身第七页，的共27页。 市场调研中尽量
样件制造及质量评价
被要求提交样品的供应商应尽能够地在 最大顺序上运用方案的消费进程 (jìnchéng)停止样件的制造。
当样件及产品非同一供应商制造时，样 件供应商必需向产品供应商开放自在的 途径使其了解TRW CS产品的信息。只 要在货源同意前经过TRW CS允许，方 可针对关键的专利信息采取保密措施。
果中〕
供应商有责任经过Internet vin.livmi.trw 和用户名及密码登陆TRW CS的MOPS系
第二十二页，共27页。
记载(jìzǎi)及保管期限 文件保管
关于以下文件，供应商须至少存留15 年〔10年的有效保管期和5年的有效保
管期〕：
销售及推销合同、图纸、技术要求， 完整的PPAP文件〔包括APQP控制方 案等〕，设计及进程的FMEA，有效 性复审文件，〝A〞级效果管理文件
全球供应商质量手册
Testing everywhere for markets anywhere
环境技术贸易壁垒的因素
TBT问题的提出和各国/地区保护本地区企业利益 随着世界经济全球化和国际贸易投资自由化的迅速发展，国际贸易中的关 税壁垒正在被逐步取消，传统的非关税壁垒的活动空间也日益缩小，人们开始 注意到各国在生产、经营、管理的技术标准、技术水平和技术传统上的不同而 形成的 “技术性贸易壁垒 ” ( Technical Barriers to Trade, 简称TBT)。 TBT 有广义和狭义之分。狭义的TBT特指的WTO 《技术性贸易壁垒协议》 (WTO /TBT), 广义的TBT是指所有影响贸易的技术性措施。因此广义的TBT除 了含有WTO /TBT之外，还包括WTO的《实施动植物卫生检疫措施的协议》 (WTO /SPS)、《知识产权协议》、《服务贸易协议》中的 “ 绿色条款 ” 等内容，并涉及 WTO之外，由国际社会签署的与环境和资源等问题有关的国 际条约中与贸易有关的内容。从各国采用的手段看，既有国家的强制，也有社 会组织、民间机构的协调，还有公众的参与。 绿色贸易壁垒已逐步成为技术贸易壁垒的主要方向。
Environment Hormone 环境激素
• • • • •
对人体健康有害物质 环境中不易分解物质 由食物链进入人体的有害物质 干扰体内正常内分泌体系 致肿瘤、致畸胎等遗传因子受损
Testing everywhere for markets anywhere
实例：
美国环境工作组发表调查报告说，他们在一些正在哺乳的妇女的 乳液中发现一种含量较高的有毒物质——阻燃剂。尽管调查范围很小， 并且没有发现婴儿健康受损的迹象，但这一发现说明化学物质传播的 广泛性。 报告说，接受调查的20名美国哺乳妇女，其乳汁内阻燃物质含量 是欧洲被调查者平均水平的75倍。调查显示，美国婴儿吸收阻燃物的 含量比欧洲婴儿高得多。实验表明，以溴为主的阻燃物质能严重破坏 动物的注意力和行为能力。其毒性影响最显著的时期是在大脑快速发 育时期。
Automotive全球供应商质量手册――天合(TRW)汽车
Global Supplier Quality Manual - TRW Automotive全球供应商质量手册――天合（TRW）汽车Controlled only when viewed online at TRW Automotive's Website只有在天合汽车网站上发布的观点是受控的Revision History (Current revision: E0; Last revised: June 2004)修订历史记录（当前版本：E0；最近一次修订：2004年6月）Management Message经营讯息Section 1 - Introduction第一章介绍1A. Policy and Vision 方针和远景目标1B. Purpose 目的1C. Scope 范围1D. Responsibility 职责1E. Language 语言1F. Supplier Development Template 供应商发展模板1G. Government Regulatory Compliance 政府调整顺从IH. End-of Life Vehicle (ELV)/International Material Data System (IMDS) ReportingIJ. European Quality Assurance Agreements 欧洲质量保证协议1K. General 概要Section 2 - TRW Automotive Requirements 第二章天台汽车需求2A. Supplier Selection Process 供应商选择程序2A.1. ISO/TS16949:2002 Registration ISO/TS16949:2002 注册2A.2. e-Business Capabilities 电子商务能力2A.3. New Supplier/Location Qualification 新供应商/地理条件2A.4 New Supplier Assessment Criteria 新供应商评估标准2B. New Product Launch 新产品投放市场2B.1. Introduction介绍2B.2. Advanced Product Quality Planning (APQP)产品质量先期策划2B.3. Production Part Approval Process (PPAP/ISR)生产件批准程序2B.4. Lot Traceability可追溯性2B.5. Special Characteristics特殊特性2B.6. Prototype Fabrication and Quality Evaluation原型制作和质量评估2C. Serial Production Processes2C.1. Introduction2C.2. Supplier Request for Change2C.3. Concern Management2C.4. Supplier Audits供应商审核2C.5. Sub-supplier Management分供方管理2C.6. Annual Revalidation2C.7. Supplier Facility Access2C.8. Contingency Plan应急计划2C.9. Document and Product Sample Retention文件和产品样件保持2C.10. TRW Property - Tools2C.11. Indemnity赔偿2D. Continuous Improvement持续改进2D.1 Introduction2D.2 Supplier Performance Reporting供应商成绩报告2D.3 Intensive Improvement Process加强的改进程序2D.4 Controlled Shipping受控的运送2D.5 Cost Recovery成本控制Documents Table文件表格Glossary术语表Revisions修订Download all documents as self extracting ZIP-fileDownload G.S.Q.M. documentThis manual supersedes the previous TRW Automotive Supplier Development Manual Revision C1, June 2003, LucasVarity Global Supplier Quality Manual (GSQM-001), and any Product Line specific manuals. This manual includes both the TRW Automotive and the TRW Automotive Product Line Specific Requirements. This manual is released electronically on the TRW Vendor Information Network website /, without any hardcopy publication.Management MessageAutomotive market expectations continue to be high, requiring extreme business fitness for survival and profitable growth. TRW Automotive plans to maintain its business strength and create exceptional value for its customers via four strategic priorities of: Best Quality, Lowest Cost, Global Reach and Innovative Technology. A robust and adaptable supply base that understands TRW requirements, and acts with similar urgency demanded by our customers, is key to achieving these priorities.Purchasing focus areas integrated into these initiatives are detailed supplier commodity strategies, sourcing excellence and cost reduction plans, superior new program development and flawless product launch. Additionally, to support achievement of Operations Excellence of the supply base TRW operating units will participate in and input into supplier sourcing decisions and status (New Business Hold, Bid Suspension, Quality Improvement Plan & Top Focus).The Purchasing organizational support of the focus areas is driven by a matrix of Global Commodity management. This group is responsible for sourcing excellence and commodity strategies coupled with Product Line specific Purchasing and Supplier Development. They are responsible for the deployment of new program/product introduction, flawless launch execution and supplier APQP and continuous improvement.The Purchasing focus and TRW Global Supplier Development Process are supported by major e-Business initiatives that require, besides Internet based commerce, collaborative engagement with our suppliers in early sourcing, new product development, launch and on-going continuous improvement. This collaboration will enable TRW Automotive and its supply base to meet the OEM market demands of shorter productdevelopment cycles, flawless launches and exceptional quality.To assist our suppliers in helping us achieve our priorities and focus areas, TRW Automotive Global Purchasing will deploy, the necessary Lean/Sigma, Quality Product Engineering, Operations, Supplier QualityAssurance and Supplier Development Engineering personnel. We recognize that TRW cannot succeed without the superior quality, cost, service and technology offered by its supply base.Edward L. Carpenter Michael CharltonVice President Lead DirectorGlobal Purchasing European PurchasingKevin Gillis John ChueyDirector Senior ManagerGlobal Supplier Development Engineering E uropean Supplier Development EngineeringSection 1 – Introduction1A. Policy and VisionIt is the policy of TRW to achieve a clear competitive advantage through continuous improvement in quality, service, delivery and cost from our suppliers in the total supply chain.It is the vision of TRW that suppliers shall:••Do it Right the First Time by planning, preparing, and being trained to supply quality products and services.••Do it Right Every Time by assuring consistent quality products and services through addressing all concerns.••Continually Improve by proactively improving the quality and value of products and services.1B. PurposeThe purpose of this Global Supplier Quality Manual (GSQM) is to specify TRW Automotive quality system requirements for our suppliers. These requirements extend from supplier qualification, to new product development, to production.1C. ScopeThis manual applies to all Direct material/service suppliers. This manual applies to Indirect material/service suppliers only when it is required by a TRW Purchase Order.1D. Responsibility•Suppliers are responsible for meeting the GSQM requirements. Failure to meet these requirements may result in the loss of existing and/or future TRW business, in addition to•reimbursement of the cost to TRW resulting from those failures.• • Suppliers shall ensure that their direct material/service suppliers comply with therequirements of ISO/TS 16949:2002.• • Suppliers shall adopt the standards of Zero Defects and 100% On Time Delivery to TRW.Suppliers shall understand that any established PPM target is not an Accepted Quality Level, butrepresents an intermediate continuous improvement step toward shipment of components/materialsmeeting the Zero Defects requirement.1E. LanguageTRW Automotive’s official language is English. All official communication with TRW will be done inEnglish. Documents may display the native language when integrated in parallel translation. In this instance, the English is the only valid version.1F. Global Supplier Development ProcessTRW Automotive Global Supplier Development follows a series of processes/procedures that have been defined as the TRW Automotive Supplier Development Management Processes. This details the methods and tools used by Supplier Development and Supplier Quality from the initial assessment at a potential new supplier through launch and into intensive supplier improvement and tactical monitoring within operations. The horizontal axis of the figure follows the product development stages, starting with Concept Validation. Figure 1. Global Supplier Development Management ProcessTRW Automotive’s product development process, Global Development Product Introduction Management (GDPIM), initiates with the quoting process to our customers. Once a program is awarded, engineering works on concepts to meet the customers’ specifications and requirements. The process continues on to validation of the design. Design Validation (DV) builds take place during this stage.G D P I M G a t e 7G D P I M G a t e 5D20.200 Component Design Review (Production)D10.100 Supplier Initial Assessment AuditD20.507 PreliminaryCapacity StudyD20.600 Supplier PPAPG D P I M G a t e 4D20.500 Supplier Run at RateD20.400 Supplier LaunchReadiness ReviewD20.100 Advanced Product Quality PlanningLAUNCH CONCEPTVALIDATION DESIGN VALIDATION PRODUCT AND PROCESS DEVELOPMENT D30.100 Part and ProcessAuditG D P I M G a t e 6D20.100 Advanced Quality Planning. Component CriticalityAssessmentTRW AUTOMOTIVE SUPPLIER DEVELOPMENT PROCESS CONTINUOUS IMPROVEMENTSTART OFPRODUCTION D20.600 Supplier PPAP (Change Management)D30.100 Part and Process AuditD30.200 Scorecard Safe Launch PlanNext is the development of the product and the process. TRW facilities are installing the assembly equipment, engineering is working together with the customer to assure the product meets all performance and appearance, where applicable, requirements. During this stage suppliers are developing their tooling and processes to provide material for future serial production. Also during this period, many suppliers will be required to supply components/materials for equipment tryouts and product validation (PV) builds and testing. Supplier should also be constructing ramp-up plans to meet initial production requirements and creating contingency plans to address catastrophic events that would prevent the supply of materials under normal production conditions.After the approval of the Production Part Approval Process (PPAP) package, and with the start of serial production, many suppliers will participate in Safe Launch Planning. For a pre-determined period of time or number of components, the supplier and the TRW facilities will employ an expanded inspection process on key characteristics. Once the program transitions from Launch into Production, the supplier shall continue to use the validated process. Any changes to that process, see Supplier Request for Change (2C.2), requires TRW’s approv al before the change is implemented. Suppliers whose performance during this phase does not meet agreed upon goals and metrics will be subject to one or more intensive improvement tools.1G. Government Regulatory ComplianceSuppliers shall comply with all applicable governmental regulations. These regulations relate to the health and safety of the workers, environment protection, toxic and hazardous materials, and free trade. Suppliers should recognize that the applicable government regulations might include those in the country of manufacture, as well the country of sale. Registration to ISO14001 is strongly recommended.1H. End-of-Life Vehicle (ELV)/International Material Data System (IMDS) ReportingThe End-of-Life Vehicle (ELV) Directive, 2000/53/EC, was enacted by the European Commission "to minimize the impact of end-of-life vehicles on the environment." The use of lead, mercury, cadmium, and hexavalent chromium are prohibited in vehicles and their components, except for certain exemptions published in Annex II of the Directive. This is a mandated requirement for European Union (EU) Member States and also required by North American, and some Japanese, vehicle manufacturers.Additionally, other legal requirements, such as EU Directives 2002/95/EC, 2002/96/EC, and 2003/11/EC restrict the use of certain flame retardant substances: polybrominated biphenyls (PBBs) and polybrominated diphenyl ethers (PBDEs). PBBs or PBDEs shall not be present in components or materials supplied to TRW Automotive.Suppliers in all regions shall ensure that all components and materials supplied to any TRW Automotive facility comply with the above-mentioned legal requirements.TRW Automotive has developed new lead-free specifications to define the materials, processing and performance of lead-free components that are purchased for use in lead-free soldering environments (refer to TRW Lead-Free Performance Requirements). Suppliers of affected components shall meet the lead-free specifications.To ensure compliance with the various legal and customer requirements, TRW Automotive requires its suppliers to report information on materials within their respective components. The International Material Data System (IMDS) has been developed by vehicle manufacturers to collect and manage this data.Suppliers shall submit the required ELV data to TRW Automotive as soon as possible upon award of new business, but in any case prior to the PPAP submission. The supplier as part of the PPAP submission shall provide confirmation to TRW’s acceptance of the ELV data. Refer to section 2B.4, Production Part Approval Process (PPAP) for further explanation of the submission requirements.TRW Automotive accepts two formats for suppliers to submit ELV data:••Direct entry into IMDS via the Internet ().••Electronic submission via the Automotive Industry Action Group (AIAG) End-of-Vehicle-Life Reporting Tool (downloadable from ).For suppliers located within the Asian-Pacific region, please contact your SDE for specific ELV requirements.Suppliers to TRW-Commercial Steering Systems are exempt from the ELV initiative due to the classification of CSS product per the ELV directive.IJ. European Quality Assurance AgreementThis agreement shall be requested, from all suppliers to TRW’s European organization. It controls suppliers’and TRW’s responsibilities and tasks for the key quality processes in respect to the Global Supplier Quality Manual and the legal requirements of specific countries. The supplier is responsible for review of the Quality Assurance Agreement, when provided.Product Line Specific Processes and ProceduresTRW Product LineTRWRegionDocument NameDocumentNumberDescriptionBraking, Linkage & Suspension, Steering Europe;Asia/PacificQuality AssuranceAgreementGSQM-190A QualityAssuranceAgreementBraking, Linkage & Suspension, Steering Europe Quality AssuranceAgreement –Appendix EuropeGSQM-191A List of offices andfacilities inEurope.Braking, Linkage & Suspension, Asia/Pacific Quality AssuranceAgreement –AppendixGSQM-192A List of offices andfacilities in theAsian-PacificSteering Asia/Pacific region.Occupant Safety Systems Europe Quality AssuranceAgreement GuidelineGSQM-OSS10.40GProcedure thatdefines thepurpose andscope of theQualityAgreement.Quality AssuranceAgreement FormGSQM-OSS10.40FQualityAssuranceAgreement form.1K. GeneralThis manual is 'distributed' only via the posting on the TRW website at /. Printed copies are uncontrolled documents. While TRW will communicate to the suppliers major revisions to this manual, the suppliers are expected to remain up to date on TRW requirements by frequently visiting the TRW website. Visiting this website should become a business routine as TRW shifts to web based communications and applications. Questions regarding this manual should be directed to the TRW contacts listed on the TRW website /.Section 2 - TRW Automotive RequirementsTRW Automotive bases its supply management requirements on four key processes. These are the supplier selection process, new product launch, continuous improvement, and supplier intensive improvement. These key processes are global in nature, as are any of their referenced procedures. In some instances, because of unique system configurations, product lines and regions may have specific processes, procedures, and/or forms that may only pertain to conducting business with them. These unique requirements will be found in a table at the end of each section.2A. Criteria for Selection as a TRW Automotive Supplier2A.1. ISO/TS 16949:2002 RegistrationTRW Automotive's goal for all suppliers of materials and services affecting productionmaterial is to demonstrate compliance to ISO/TS 16949:2002. Suppliers shall also complywith TRW Automotive specific requirements defined in the Global Supplier Quality Manual(GSQM), found at /.••Suppliers to TRW Automotive shall be third party certified to ISO9001:2000 or ISO/TS 16949:2002 by June 1, 2004. This is consistent withTRW's customer expectations, and ISO9001: 2000 is seen as the first step inbecoming ISO/TS 16949:2002 certified. The scope of this requirement affectssubassembly, sequencing, sorting, rework and calibration services in addition todirect material suppliers.••Suppliers, with manufacturing capability, shall continue on to ISO/TS 16949:2002 third party registration by submitting a plan with details includinginternal self-appraisals and the name of the third party registrar body. A plan toachieve certification shall be submitted to your respective commodity buyer andSupplier Development Engineer. Third party certification to ISO/TS 16949:2002shall be completed no later than July 1, 2006.TRW Automotive recommends for its suppliers to continue using the latest AutomotiveIndustry Action Group (AIAG) versions of the Advanced Product Quality Planning andControl Plan (APQP), Potential Failure Mode and Effects Analysis (FMEA), MeasurementSystem Analysis (MSA), Production Part Approval Process (PPAP), and Statistical Process Control (SPC) manuals as guidelines for their system development.For these publications, visit .2A.2. e-Business CapabilitiesSuppliers shall have email, Internet access and Internet browser as a minimum for eBusiness capability. This is required to participate in TRW's web based applications andcommunications such as:••Measure of Performance System (MOPS)/Supplier Scorecard,••Concern Tracking System,••Program Tracking System,••Supply Web, EDI & ASNs,••Supplier Audit Database (SAD),••Global Supplier Quality Manual.Suppliers are responsible for maintaining contact information in the VIN Supplier Master.These contacts include the top management representatives, and the required informationincludes phone numbers and email addresses. Additionally, suppliers shall, at minimum,maintain and update their certification status, once per year. Any change in certification or status must immediately be communicated to your respective commodity manager and SDE.Certification status is also accessible to suppliers through their scorecard. This information is updated monthly.2A.3. New Supplier/Location QualificationNew suppliers who wish to be added, as a supplier, to TRW Automotive shall:••Demonstrate compliance at a minimum to ISO9001: 2000 with a plan to achieve ISO/TS 16949:2002 upon approval,••Meet all commercial and financial requirements of the relevant TRW product line,••Complete the New Supplier Questionnaire (D10.200).••Successfully pass a TRW New Supplier Audit (D10.105) with a minimum score of 80%. Guidelines for this audit can be found in the Supplier AssessmentProtocol (D10.104).Suppliers directed for use by TRW's customers shall meet all the criteria defined by thisdocument.2A.4 New Supplier Assessment CriteriaDuring supplier selection and assessment, TRW will perform various audits to confirmsupplier capability, beyond the certification level. The primary focus areas are depicted in Figure 2 below. Each area requires a minimum score of 80 and overall of 80, or greater, to be considered for sourcing. Suppliers that initially do not score acceptably will be allowed to develop action plans and timelines to correct any deficiencies and then request a re-audit to verify implementation of these actions.Figure 2. New Supplier Audit cover page.2B. New Product Launch2B.1. IntroductionNew Product Launch initiates at design concept and runs through a production launch of a new component. When specified by the TRW SDE, suppliers shall use the TRW Global Supplier Development Management Process (Figure 1) when launching new product for TRW Automotive. TRW Automotive New Product Introduction teams will definecomponent criticality during the product development cycle. This designation determines the involvement of TRW Supplier Development in the APQP and launch process of suppliers.Figure 2. New Supplier Audit cover page. 606060606060Supplier:Audit Date:New Supplier AuditTRW SDE:8080Section Score Points for GreenQuality Management Systems82.0080Quality Mgmt.Product Planning Supplier Management Quality Control Manufacturing Commodity 82≥ 60,< 80Systems acceptable, butrequires action plan (Intermediate Risk)Systems meet or exceed requirements. (MinimumRisk)≥ 80< 60Systems unable to meet requirements (High Risk)8078806680738086808780Overvall 78.79Quality Control72.75Manufacturing86.17Product Planning Supplier ManagementCommodity Specific86.678077.9666.4380808020406080100Quality Mgmt.Product PlanningSupplier ManagementQuality Control Manufacturing Commodity Specific Questions relating to commodity process parameters and learned lessons● Quality Management●Management Responsibility ● Document Management ● Resource Management● Product Realization●Design and Development ● Advanced Quality Planning●Supply Chain Management (with a focus on sub-tier supplier management)● Incoming Inspection and Layout● Quality Control●Statistical Process Control ● Control of Monitoring Devices● Non-Conforming Product● Process Improvement●Identification and Traceability ● Production Control● Manufacturing Monitoring ● Inventory and Storage ● Preventive MaintenanceAll suppliers, regardless of component criticality, shall use a disciplined launch and APQP process.2B.2. Advanced Product Quality Planning (APQP)Suppliers shall provide APQP status reports for a new product with regard to meeting the Program objectives of quality, cost, performance and timing. TRW will provide the format, frequency, and the required content of these reports. TRW prefers for their suppliers to use the forms included in this document. Suppliers whose components/materials that TRW has designated as Critical A shall use the TRW Automotive forms available through this manual, and shall complete those forms in English . Suppliers whose components/materials are designated as other than Critical A, and who wish to use an alternative format shall contact their Supplier Development Engineer and demonstrate equivalency between the forms before any submission is made. When required, suppliers shall use TRW's online reporting system for Program tracking.Suppliers to TRW are responsible for managing their new product introduction process to the guideline s provided in this document. TRW’s APQP process consists of five phases as shown below. Deliverables for the five phases are defined in Figure 3. Figure 3. Key APQP elements by phase.APQP-1Phase ••APQP-1Initial APQP Kick-offInitial Supplier Program Plan & Timing•APQP Requirements Review Process Flow Diagram, PFMEA, and Control Plan•Component Design Review •Initiate APQP Progress Report •Theoretical Capacity Study •Initiate Open issues Document •Product Characteristic Matrix••APQP-2Design Review•Component Design Update •Supplier Schedule Review •APQP Progress ReviewUpdated Process Flow Diagram, PFMEA, and Control Plan review Equipment, Tooling, & Gage Plan Review•Open Issues Update •Sub-Contractor Supply Plan •Product Char. Matrix Update••APQP-3Process Design Review•Component Design Update •Supplier Schedule Review •APQP Progress ReviewUpdated Process Flow Diagram, PFMEA, and Control Plan review Equipment, Tooling, & Gage Plan Review•Open Issues Update •Capacity study•Sub-Contractor Supply Plan •Product Char. Matrix Update••APQP-4Pre-PPAP•Component Design Update •Supplier Schedule Review •APQP Progress ReviewUpdated Process Flow Diagram, PFMEA, and Control Plan review Equipment, Tooling, & Gage Plan Review•Open Issues Update •Develop Safe Launch Plan •Sub-Contractor Supply Plan •Product Char. Matrix UpdateAPQP-5Prod/Proc Validation & Launch•Launch Readiness Review •Part & Process Audit •PPAP•Lot Traceability•Run at Rate / Capacity Verification •Open Issue Closure Verification •Initiate Safe Launch PlanSupplier Management –APQP Key ElementsDescriptionActionsThis is the “Kick-off” phase. It begins with the award of work to the supplier. During this period TRW defines the key milestones, deliverables and expectations of the supplier for the given component and program. Suppliers’ input to this phase include:••Initial timing plan,••Process Flow diagram, Initial PFMEA and Control Plan,••Manufacturing Feasibility Sign-off,••Project schedule,••Tooling & Capital Equipment plan, and••Preliminary Capacity Study (D20.507)••Product Characteristic Matrix (D20.205)Tools used during this, and all other, phases include:••Component Design Review (D20.202)••APQP Progress Report (D20.105)••APQP Tracking Report (D20.102)APQP-2During this period the supplier completes their tooling and equipment design and start on building/assembling the process. Meetings may be held to review the progress of APQP items and resolution of open actions. Supplier input includes:••Updated schedule,••Updated Flow Diagram, PFMEA and Control Plan,••Updated Tooling & Equipment plan,••Updated APQP Progress Report,••Updated Capacity Study,••Updated Product Characteristic Matrix,••Measurement/Test Equipment plan, and•• A Sub-contractor Supply plan.APQP-3This segment reviews the results of the APQP-2 phase. Meetings may be held to review the progress of APQP items and resolution of open actions. Supplier input includes an update to the APQP-2 deliverables.APQP-4This is the Pre-PPAP or Pre-Validation phase. This phase is defined by the process development and validation activity. During this phase open issues generated by the previous phases are tracked to their resolution. In addition to updates of the APQP-2 deliverables, the supplier input includes:••Ramp plan and••Safe Launch Plan (Product Characteristic Matrix).APQP-5This segment is the Product and Process Validation, and Launch, stage of the process. It is during this segment that the supplier completes a validation run on the production process, submits a Production Product Approval Process (PPAP) package. Suppliers shall conduct, during this segment•• A Run at Rate on the process,••Complete a Launch Readiness Review, and•• A Part and Process Audit.Depending on the component criticality, the SDE may either be present for these events, require submission of the results, or may review at the supplier’s facility during a future visit.As stated previously, regardless of component/material complexity, every supplier is required to conduct and execute the APQP process. Suppliers who wish to use other reporting formats than defined in this document shall have written approval from their SDE. Determination of Manufacturing Feasibility and/or Preliminary Capacity Study may be required for every new or modified product design or manufacturing process based on engineering changes. These are completed, and submitted, just after the Request for Quotation (RFQ) has been accepted and prior to any commitment for facilities or tool development.TRW Product LineTRWRegionDocument NameDocumentNumberDescriptionAutomotive Global ManufacturingFeasibility D20.152 ManufacturingFeasibility Sign-offform.Occupant Safety Systems Europe ManufacturingFeasibility Sign-offGuidelineGSQM-OSS20.10GDefines purpose andprocedure forcompleting theManufacturingFeasibility form.ManufacturingFeasibility Sign-offformGSQM-OSS20.10FManufacturingFeasibility Sign-offform.Key TRW Automotive global APQP events/forms include:••Supplier Component/Process Design Review - a formal drawing and validation plan review involving a TRW cross-functional team and the supplier. This is a key event in the APQP process. Suppliers are expected to conduct an internal design review before attending any held by TRW. It is also beneficial for suppliers to invite representatives from their sub-tier suppliers to join their team for this meeting. An。
供应商质量手册
版本Revision: V0 审批Approved: 日期Date: 2023-10-26 页数: 1 of 6编号Doc No.: XX/QC- 编写Prepared: 供给商质量手册SUPPLIER QUALITY MANUAL版本Revision: V0 审批Approved: 日期Date: 2023-10-26 页数: 1 of 6编号Doc No.: XX/QC-编写Prepared:1. 前言为保证供给商所生产的产品符合永刚公司规格及订单要求 ,工厂必需建立有质量把握系统. 该系统须包括工作程序,检验方法,测试方法,测试器具及质量把握记录.供给商之质量系统应承受永刚公司周期性审核.2. 适用范围本手册内容适用于:- 全部目前与本公司有生意来往的供给商;- 欲在将来成为永刚认可的供给商.3. 最低的质量系统要求各供给商应维持有效率的,现代的质量治理系统. 该系统应至少满足供给商自身的质量要求.我们要求供给商承受的质量系统应基于国际公认的品质治理标准比方ISO9001，TS16949等等. 质量治理系统应可以:3.1. 确定自身生产力气及技术水平;3.2. 能把握来料质量;3.3. 查出不合格品;3.4. 进展准时的改善行动;3.5. 防止不合格品运往客户;3.6. 供给商应制订有足够的制作程序,技术指标,工作指导书以维持对品质的把握.3.7. 图纸及图纸改动把握. 供给商应制订有图纸及图纸改动把握程序. 此程序应确保工厂上下使用最的图纸/规格要求, 以及确保全部已失效的图纸/ 规格要求从使用处收回.3.8. 量度测试器具,生产检具和夹具. 生产商应保持有足够的试验仪器,生产检具和夹具以确保产品合符规格要求.全部器具须进展足够频密的校正以确保其准确度的连续性.已过期而未校正的器具应从使用地点移走.3.9. 供给商应制订有制程把握系统以确保各制造工序在受控的环境下进展.版本Revision: V0 审批Approved: 日期Date: 2023-10-26 页数: 1 of 6编号Doc No.: XX/QC-编写Prepared:3.10. 供给商应在生产过程的适宜点设置质量检查点以保证对质量进展连续的把握.3.11. 成品的最终检验与测试. 生产商应制订有成品检验标准以确保能对产品进展足够的测试从而令成品质量符合订单的要求. 该标准可由永刚公司帮助制订并认可. 全部检验记录应予保存.3.12. 进料及生产过程中的不合格品的把握. 供给商应制订有标准程序用以把握,识别及隔离从进料和生产中消灭的不合格品.3.13. 质量问题改善行动程序. 供给商应设有程序以进展快速的内部及外部质量问题改善行动从而令质量得到持续性的改进.3.14. 质量记录. 供给商应保存足够的检验记录以用来核实及证明所供给的产品已到达全部合约上及规格上的要求.4. 预生产要求:4.1样品〔可以是手工制作〕预期的产品将被送给永刚作设计，功能和外观的批准。