【商务礼仪】商务礼仪英文书籍
国际商务礼仪1(双语)
Part II
ChaLpOGtOer 1
Basic requirements of Business Manners
1. Professional Image Positive impression
2. Dress Codes
Clean and professional
3. Communication
Succeeding in business today requires not only mastery of one’s job but also mastery of the common courtesies of give and take and of consideration for others. Put them to work today, and you will find
A. immediately pass them your business card B. look at the card and acknowledge it
5. When expressing thanks to a business client who has given you a gift, you should
look at the current situation and assess how it affects everyone involved
◇ The essence of etiquette:
sincerely considerate, respectful and honest
◇ Functions: 1. Allow
3. How to resolve different situations in interpersonal relationship
(最新整理)BusinessEtiquette商务礼仪英语(双语课件)
10 years in this university,
teaching business English,
Business Etiquette, International
Trade Practice, and so on.
2021/7/26assroom study
10. You should obey rule of business etiquette in all cases.
2021/7/26
15
Chapter 2 Etiquette in Business Talks
Dialogues: Role play P19~P35
Compliments Thanks Congratulation Apology
Focus Homework and test
2021/7/26
16
Homework and test for chapter 2
Review what you have learned in class and discuss:
How to make compliments? What are the useful phrases and sentences?
2. If you want to know someone’s name, you can ask “ What’s your name?”
3. You’d better extend your name card with both hands to show your respect.
4. You’d better begin with a small talk, if the person is your new customer.
商务礼仪相关书籍
商务礼仪相关书籍以下是一些商务礼仪相关的经典书籍：1. 《商务英语口语技巧》(Business English: Communication Skills in English for Business and Management) - 作者：Simon Sweeney2. 《商务沟通与职场礼仪》(Business Communication: Process and Product) - 作者：Mary Ellen Guffey3. 《商务礼仪指南》(The Etiquette Advantage in Business: Personal Skills for Professional Success) - 作者：Emily Post, Peggy Post, Peter Post4. 《商务社交：开启关系与建立影响力的技巧》(Business Networking: The Survival Guide: Techniques to Build Relationships and Influence Others) - 作者：Will Kintish5. 《全球商务礼仪》(Kiss, Bow, or Shake Hands: The Bestselling Guide to Doing Business in More Than 60 Countries) - 作者：Terri Morrison, Wayne A. Conaway6. 《跨文化商务沟通与礼仪》(Cross-Cultural Business Communication and Etiquette) - 作者：Heather R. Bandle, Aisling M. Bandle7. 《商务沟通的艺术》(The Art of Business Communication: How to Use Pictures, Charts and Graphs to Make Your Ideas Stick) - 作者：Graham Shaw8. 《商务会谈技巧和策略》(Powerful Business Communication: How to Communicate with Confidence) - 作者：Janet Rosa这些书籍包含了商务沟通、职场礼仪、跨文化交流等方面的内容，可以帮助你提升商务场合的交际能力和礼仪素养。
商务礼仪 Business Etiquette 英文版 ppt
二、Table manner
• 1) China's table manner • Generally,seats that closer to the top table take precedence（优先）.For example, on the wedding party,family members of the bride or the leaderships are arranged to the table that closest to the tap table.
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Business Etiquette
一、Dress etiquette
• Dress is a culture, it can reflect a nature’s cultural level and the material civilization level of development .
• We know that diffeerent preferences, so their ways of dress vary.
• Even so, we still have some basic principles to follow according to people’s beautyappreciation standard
• 2) West’s table manner • Wash you hands before each meal. • Knife and spoon are placed to the right of the plate. The fork is on the left.
• Open the napkin and place it in your lap before starting.
商务礼仪相关书籍
商务礼仪相关书籍
商务礼仪是人们在商务场合中必须遵守的行为准则，它有助于建立良好的商业关系和促进商务活动的顺利进行。
以下是一些关于商务礼仪的书籍：
1. 《商务礼仪》（作者：约翰·威利）：这本书是商务礼仪的经典之作，涵盖了从商务会议到商务餐会的各种礼仪，提供了实用的建议和指导。
2. 《商务礼仪大全》（作者：贝内特·伯塞尔）：这是一本全面而详细的商务礼仪指南，包括商业交往中的基本礼仪、商业午餐、会议、谈判、以及如何穿着和行为得体等方面的内容。
3. 《成功的商务礼仪》（作者：凯文·霍根）：这本书重点介绍了在商业场合中如何通过良好的礼仪建立有效的关系，以及如何通过细节展现专业素养。
4. 《实用商务礼仪》（作者：马里奥·德拉奇）：这本书主要针对跨国公司员工，介绍了不同国家和文化中的商务礼仪和注意事项，非常适合需要与国际客户打交道的读者。
5. 《商务礼仪与职业形象》（作者：王文波）：这本书从职业形象、商务沟通、商务宴请、国际礼仪等方面入手，全方位地介绍了商务活动中所需的礼仪知识和技巧。
希望这些书籍能够帮助您提升商务礼仪素养，成为职场中的佼佼者。
国际商务礼仪(英文版)(第二版)Chapter 3 Dress to Impress
Corporate Attire
Corporate attire is the written or unwritten dress code of an organization.
It suggests a formal, conservative dress style.
Attention to detail, impeccable grooming, and a well-fitted suit are a must to make a lasting good impression.
Two levels of business attire
Business professional
the most conservative corporate dress
InformaΒιβλιοθήκη business professional
a more relaxed version of the business professional look
Casual work attire
Special Business Occasions
The Company Party The Office Party The Cocktail Party
The Appeal of Accessories
For Women For Men
Country-specific dress etiquette
The business professional look
The business professional look includes a conservative suit in a solid or pinstriped pattern.
商务礼仪英语Bisiness Etiquette
A Study on International Commercial Etiquette and Its Significance商务礼仪及其意义研究CONTENTS(TIMES NEW ROMAN 小三号加黑加粗)INT RODUCTION (1)CHAPTER ONE ABCCCCCCCC (7)1.1 Abc (7)1.2 Abc (8)1.3 Abc (9)CHAPTER TWO ABCCCCCCCC (11)2.1Abc (11)2.2Abc (12)2.3Abc (13)CHAPTER THREE…CHAPTER FOUR……CONCLUSION……………………………………………………….REFERENCES………………………………………………………内容摘要当今世界，各国之间交流频繁，礼仪之论不再局限在国内，而成了国际交往需要重视的问题。
同时，不可否认的是因为各国价值观念，文化，历史背景的不同，在礼仪实践中也存在差异。
没有一个统一的标准，这些差异，只有一些约定俗成的东西，大家都基本认同，在交往中共同遵守。
所以从事国际交流，国际商务的人，不论是政治，经济，文化，军事哪个领域，对这些礼仪都要熟悉。
国际商务和涉外工作也已经不再是少数人的专利，而是成为越来越多人的职业选择。
在这个“以人为本”的时代，如何在跨文化的交流中，尽可能地尊重他人，又充分维护自己的尊严，是一项非常重要而具有挑战意义的事情，而国际商务礼仪就是市场竞争和国际商务大环境中人们必备的一门知识。
本文对商务礼仪进行了明确的界定,对商务礼仪的内容与归属、特征与原则、功能与操作进行了系统的阐述,较为详细地论述了商务介绍与问候,迎送礼仪,宴请规则,谈判礼仪以及柬书礼仪,同时阐明了国际商务礼仪对于商务人员的重要意义。
AbstractNowadays different nations communicate frequently. Etiquette is becoming an imp ortant issue, which is not confined only in the domestic affairs. At the same t ime, the values vary from nations to nations, so does the practice of etiquette. There is not an acknowledged standard and it is only a set of established rule s which are obeyed by all the people. Therefore, a business man should be familiar with all the protocols in all fields, such as politics, economics, and cult ure and military.International business is no longer the privilege of the minority of people. Mo re and more people prefer to go into business. In the era of human-oriented soc iety, how to respect others and maintain one’s dignity becomes a challenge. In ternational business etiquette is the basic knowledge which should be applied i n the competition in the international business environment. .This thesis gives a clear definition of commercial etiquette and systematically explains its contents, categorizations, features, principles, functions and pr actices. It illustrates the business introduction, greetings, welcoming guest s, entertaining visitors, international business negotiation, practical busines s English writing in detail. It also shows the significance of the commercial e tiquette.INTRODUCTIONBusiness communication and business etiquetteIn an era of globalization, understanding the basics of etiquette and protocol that is, the type of behavior that others expect of you in both informal and fo rmal settings—is an important skill. It can instill an individual with confide nce to handle almost any situation in any culture and allow a businessperson t concentrate on the deal at hand rather than worrying about such distractions as which fork to use or which hand to use for passing food. Without an understand ing of the basics of etiquette and protocol, you risk coming off as a boorish N eanderthal. You may even put your company’s image at risk or risk potential fa ilure in the formation of key business relationships that are vital to global success. Finally, a well-honed sense and appreciation of local customs etiquette and protocol can make you stand out in a competitive global market.In order to comprehend the International Commercial Etiquette, we should find o ut the full contents of its activities.Just as its name implies, the International Commerce indicates that there is on ly one purpose of commercial activities, that is, to realize, increase and conv ert the value. One sales its goods to the other to realize the market value of this production, at the same time, the value is increased in this process, ther efore, the seller gains some profits, which will be conversed into the value fo rm needed in the next commercial campaign, no matter it is cash, products or se rvice, thus, makes preparation of the following commercial activity. International Commercial is based on the approbation and reception of each othe r’s trade motivations between the bargainers. Especially nowadays, this kind o f activity is an action in which both sides are voluntary and almost without an y force to press on. Besides, this kind of commercial activity goes along under the condition of free trade all over the world. Therefore, in the atmosphere o f international commerce, the traders have the same quality, intent and environ ment, as well as threeCHAPTER ONEABCCONCLUSIONIncreased globalization has been one of the most important developments in thepast decade. The Internet has been instrumental in accelerating the growth of b usiness across borders. The ability to effectively conduct business with tradin g partners around the world is essential in the twenty-first century. Savvy com panies view the development of international business etiquette and communicati on skills as a strategy to distinguish their company from competing firms. One business educator has cautioned, "Being closely attuned to the orientations of diverse trading partners is an increasingly important advantage in the highly c ompetitive global marketplace, where only the very best thrive." Colleges and u niversities have responded to this need by integrating international perspectiv es into the curricula. Business schools in particular have worked to internatio nalize the curriculum, partially through the expansion of international busines s communication courses. Even student clubs have recognized the need for enhanc ed understanding of other cultures, sponsoring popular business etiquette dinne rs and workshops on global business protocol.Proper etiquette in today’s business world goes well beyond basic ta ble manner s( they are, after all, a given in most cultures) and common courtesies (allowi ng an esteemed colleague or superior to precede you through a doorway, for exam ple). Think of all the elements that go into making a first impression. The lis t is lengthy. There is your manner of dress, your professional appearance, the color of your dress or tie, your body language, handshake, posture, amount of e ye contact on introduction, where you put your hands, how you accept a business card and how you present yours as well as the actual content of the card-and y ou haven’t even sat down to begin talks.Regardless of the culture, proper etiquette means maintaining your own values w hile respecting those of others. It does not mean slavishly following the rituals and practices of others to please your host. If you make an effort at the la nguage, at understanding the basics of common courtesy, and avoid any offensive acts, don’t be overly concerned about the subtleties- at least the first time around. To be honest, not that much is really expected of the first time visito r to another culture, thought a deeper understanding will be expected each time you visit. The value in understanding etiquette and protocol id in the confide nce it gives you and the impression it makes on colleagues.Although what is covered is handled well, there are some areas that could have received greater attention. For example, there is little discussion of the diff erences among the various countries and cultures in each continent. And I’d ha ve liked more on business etiquette and the use of humor, entertainment and let ters.We previously discussed the importance of business etiquette in daily business activities in terms of "business introduce", dining, business invitations. Ther e are some other important business etiquettes, such as the proper attitude tow ards foreign cultures, music and arts, the respect for their dining habits, hol idays and religions. We will not discuss them in details because of the limited scope of this paper. Shortly put, understanding more about foreign business et iquettes put us in a good position to deal with all kinds of business occasions and hence facilitate the development of global trade.References:[1] Grace Fox. Everyday Etiquette, A Guide to Modern Manners[M].[2] Mary Jane McCaffree, Pauline Innis. The Complete Handbook [8] R.G. Feltha m. Diplomatic Handbook[M] .[M]. Time-Life Custom Publishing.[3] Williams-Sonoma, Inc. and Wedon Owen Inc. The Bar GuideBerkley Publishing Group with Doubleday Direct, Inc, 1998.of Diplomatc i[M],. Official and Social Usage.[4] 杜培. 现代礼仪学[M]. 中国工人出版社, 1997.[5] 韩欲和, 张彦. 涉外礼仪[M]. 译林出版社, 1996.[6] 金正昆. 涉外礼仪教程[M]. 中国人民大学出版社, 1998.[7] 李斌. 国际礼仪与交际礼节[M]. 世界知识出版社, 1985.[8] 李天民. 现代国际礼仪知识[M]. 世界知识出版社, 1999.[9] 宋长美. 对外交往中的礼仪礼节[M]. 黑龙江人民出版社,1996.（中文参考文献按拼音顺序排，英文按字母顺序排。
国际商务礼仪(英文版)(第二版)Chapter 1 Business Etiquette in the International Arena[精]
![国际商务礼仪(英文版)(第二版)Chapter 1 Business Etiquette in the International Arena[精]](https://img.taocdn.com/s3/m/1010dc434b35eefdc9d33322.png)
Learning objectives
By the end of this introductive chapter, you should be able to
define etiquette and business etiquette understand the origin and development of
help you appear polished and professional, rendering you knowledgeable and confident in clients’ eyes
LET`S SEE HOW MUCH YOU KNOW....
Actions (I)
Appearance and Dress Positive first impression Business card etiquette Conversation skills
Case Study
Here is the situation: You’re meeting a client it crowded with noisy happy-hour patrons, making for an inhospitable business atmosphere-what do you do?
The word “etiquette” originated in France during the 1600s and 1700s.
It used to mean “keep off the grass” in French.
国际商务礼仪(英文版)(第二版)Chapter5HowtoHostaMeeting
Strive for clarity when you’re using text chat during your meeting.
When discussions are under way it is good business etiquette to allow more senior figures to contribute first.
Never interrupt anyone - even if you disagree strongly. Note what has been said and return to it later with the chair’s permission.
Formal Meetings (I)
Prepare well for the meeting as your contribution may be integral to the proceedings.
Dress well and arrive in good time. Always remember to switch off a mobile phone. If there is an established seating pattern,
–Ten tips (II)
6. Keep in mind that there are “verbal〞 and “visual〞 learners.
7. Record resolution on any items discussed. 8. Meetings are not just for monologues. 9. If you’re running the meeting, it’s good
商务礼仪英文书籍
商务礼仪英文书籍IntroductionIn today's world, business etiquette and protocol play a vital role in the successful development of business relationships. Business etiquette defines the conduct and behavior of professional life. It involves the cultural and social norms of the business world that determine the etiquette of business dealings between individuals, groups, and organizations. One of the best ways to learn about business etiquette is by reading a book. In this article, we will discuss the importance of business etiquette and the top 5 business etiquette books that you can read to improve your professional skills.Importance of Business EtiquetteMaintaining a good reputation is essential when it comes to business success. Poor business etiquette can result in lost business opportunities, poor customer service, and employee dissatisfaction. Therefore, it is essential for everyone, from business owners to employees, to be aware of the do's and don'ts of business etiquette.The right business etiquette can help build positive relationships, which are necessary for any business to succeed. It enhances communication and helps to ensure that everyone istreated with respect. Business etiquette is also crucial when conducting business with individuals from different cultures, as it demonstrates an understanding and appreciation of their values and customs.Top 5 Business Etiquette Books1. "The Etiquette Edge: Modern Manners for Business Success" by Beverly LangfordIn "The Etiquette Edge," Beverly Langford provides readers with practical advice and insight, including how to behave during interviews, meetings, and office events. The book is filled with examples of business etiquette scenarios, making it easy to understand and apply the principles of professionalism.2. "The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success" by Barbara PachterBarbara Pachter's "The Essentials of Business Etiquette" provides a comprehensive guide to modern business etiquette, covering important aspects such as email etiquette, dining etiquette, and social media etiquette. The book is easy to read and highly informative, making it an excellent resource for both new and experienced professionals.3. "Successful Business Communication" by Patrick Forsyth"Successful Business Communication" by Patrick Forsyth is a guide to professional communication in the business world. The book covers topics like effective communication, meetingetiquette, and email etiquette, making it a great resource for anyone looking to improve their professional communication skills.4. "The Art of Professional Connections: Event Strategies for Successful Business Entertaining" by Gloria PetersenGloria Petersen's "The Art of Professional Connections" is a guide to successful networking and business entertaining. The book provides valuable advice on how to plan and execute successful events, from formal dinners to business conferences. It is an essential resource for anyone looking to expand their professional network.5. "The New Rules of Business Etiquette" by Sue FoxSue Fox's "The New Rules of Business Etiquette" is a guide to modern business etiquette. The book covers essential topics like email etiquette, social media etiquette, and the correct use of technology in the workplace. It is an excellent resource for anyone looking to stay up-to-date with the latest business etiquettes.ConclusionKnowing the rules of business etiquette is crucial for all professionals in the business world. Reading books on business etiquette is one of the best ways to improve your professional skills and avoid costly mistakes. The above-listed books are all excellent resources for anyone looking to improve their business etiquette and enhance their professional performance.。
国际商务礼仪(第二版) Unit Six Business Card Etiquette
An inexpensive, internationally recognized means of representing yourself to business associates and of conveying contact information to them.
B. English. C. Mandarin. D. French
5. Your card must have your company’s name. A
A. True. If you have a card, the company’s name is a must!
B. False. It’s recommended, but not needed.
根据题目要求每个小组自行设计制作一张简单的商务名片然后每位同学练习名片发送接受等各个环节掌握商务名片发送礼仪
Unit Six. Business Card Etiquette
Focal Points
Lead-in Business Card Etiquette How to Exchange Business Cards International Business Card Protocols Exercises
leader of the group first. ◊ Presenting a card with two hands. It’s best
to hold the card by the two upper corners. ◊ Receive a business card with both hand,
A. A few days.
B. A few minutes.
国际商务礼仪(英文版)(第二版)Chapter 6 Telephoning Etiquette
Leave a message
• Think through what you are going to say before you place the call. • State your name first. • State your number right after your name. • Repeat your phone number twice. • State the purpose of your call. • Find some common ground. • Be brief. • Leave a specific request. • Consider leaving your e-mail in addition to your phone number.
The basic rules for teleconferencing
• Don’t interrupt, keep on the subject, and avoid negative comment of others. • Enunciate clearly and smile often. • Everyone must call in on time, as prearranged. • At the end of the conference the leader should summarize the discussion, close the conference, and thank the participants.
Sometimes callers are rude and unreasonable. You may not know why they are rude or unhappy, but you can influence the outcome of the call and perhaps regain the caller’s goodwill. Once a customer was surf the Internet and dealing with his stocks when his Internet was disconnected. He tried for 15 minutes but still failed to reconnect the line. He was so angry that he called the China Telecom customer hotline on 10000 and shouted about the huge loss caused by the Internet problem. If you were the operator of 10000, how would you handle the difficult caller?
中西方商务礼仪(英文)
Different Business Etiquette between China and theWestI. IntroductionBusiness etiquette is a kind of civilization accumulation of human being.It becomes fixed during the business communication, being handed down from generation to generation. It is also a kind of standard behavior observed by the businessmen in their communication. Different countries have different culture traditions, so their business etiquette is also different from one another. There are great cultural differences between the cultural cores of Confucian in China and the cores of Christian in the West, which leads to some differences in the business etiquette between China and West.II. The Influence of Cultural Differences on Business Etiquette Differences Between China and the WestGenerally speaking, the differences on business etiquette between China and the West are influenced by several cultural factors, such as values, view of time, view of space, view of diet, verbal habits and nonverbal. The paper mainly focuses on time and space approach.2.1 From the approach of timeThoreau once said,“If a man does not keep pace with his companions, perhaps it is because he hears a different drummer.”Now, we use the phrase “the beat of a different drummer”to explain any different pace of life. The attitudes toward time vary from culture to culture. And it is understandable that people of different cultures hold different views toward time. When it comes to international business, the view of time can be divided into two types, such as monochromic time and polychromic time. Countries that follow monochromic time perform only one major activity at a time, while countries obeying polychromic time perform several activities simultaneously. (Jeanette S. 113)The United States is a monochromic culture. In monochromic culture, time is regarded as something tangible. Time is seen as linear and manageable. Therefore, people concentrate on the task at hand, taking time commitments seriously and being accustomed to short-term relationships. For example, in the West, time is a kind ofprecious and limited resource. The business people attend the business meeting on time. If someone was late, he would be considered to be lack of honesty. And the U.S. business people always expect to solve their business problems within twenty to thirty minutes. In monochromic cultures, it is considered a rude to do two things at once, such as reading a journal in a meeting or answering the telephone while someone is in your office. Schedules and keeping appointments are consistent with value of people in monochromic cultures.Chinese people are typical example of polychromic cultures. Chinese people are well adapted to doing several things at once and do not mind interruptions. In their opinion, people are more important than schedules to members of polychromic cultures. Their lifestyle is less organized than that of monochromic people. In their eyes time is just like a circle that does not have the end. So Chinese people are highly distracted and subject to interruptions. They consider time to be casual and flexible. For example, to most Chinese today, time simply flows from one day to the next. If a job is not done today, maybe it will be done the next day or the next. And the business meeting would generally last for several hours.Compared with the Westerners, few Chinese equate time with money. When foreign businessmen arrive in China, most Chinese will make them settle down in hotels and give them an opportunity to rest up. Because Chinese do not expect them to immediately rush into business. However, generally this arrangement will be politely but firmly rejected by visitors. When Chinese are involved in international business, they will get familiar with the Western concept“time is money”. But they do not automatically relate it to the pace of business.Besides, Chinese do not pay much attention to the appointment. Sometimes even if there is an appointment, the Chinese would not stick to it seriously. When people of different cultures interact, misunderstandings often arise as a result of different time view. For instance, in the Western countries, the business contact would be pre-arranged within three to four weeks. Business people pre-arrange the business contact at least two weeks in America. The appointment is holy to Americans. In the business communication, if someone asks to have a business contact at the lastminute, he will be considered to make trouble or insult the others. On the contrary, the Chinese people pay more attention to relationship. In their business activity, if there is an important person need to be contacted, they could cancel the primary appointment to meet him. It is unacceptable to American business people. This example shows the cultural differences in time sense between China and the West. And it becomes increasingly important as modern business communications put more and more businessmen in daily contact. If we are to avoid misunderstanding, we need to know better about our own cultural biases and those of others. (Wen Yaoqing, 127) 2.2 From the approach of spaceSpace, is the physical distance between people when they are interacting. It is deeply influenced by culture. When people are having a conversation, the distance between them changes dramatically from one culture to another.Generally speaking, there are four zones when U.S. people interact: the intimate zone, the personal zone, the social zone, and the public zone. The intimate zone, less than 0.46 meters, is reserved for a close friend. And it appears briefly when the business colleagues shake hands. The personal zone, from 0.46 meters to 1.2 meters, is used for giving instructions to someone in an office. The social zone, from 1.2 to 3.6 meters, is used for impersonal and formal business meeting. The public distance, over 3.6 meters, is the most formal zone. (Lillian H. 83)Americans tend to need more spaces than Chinese. When having a conversation with Chinese, Americans will back away for the Chinese partner is standing too close. Standing too close to someone in the United States may leave a bad impression on the others, as it implies the person is upset, overbearing, or he is making sexual advances. These negative positions should be avoided in the United States. In China, people prefer to stand close to each other and they think it is a normal and friendly way to communicate with each other.Besides, the arrangement of desks, chairs, and conference table also feature the different styles of communication. When the United States people are conversing, they prefer the face-to-face arrangement of chairs whereas the Chinese prefer side-by-side arrangement. They like this arrangement because they could avoid directeye contact through it.IV. ConclusionWith the globalization of the world economy, organizations are culturally diverse in handling all kinds of business activities, especially multinational cooperation. More and more business people have become aware of the strong impact from culture. And they should have a good understanding of the other business etiquette culture beforehand, which is beneficial for both sides of the business people. Only in this way will it be possible for them to expand their business and make it more prosperous.ReferencesDu, Li.(2004).Comparison of Wine Culture between China and the West.Culinary Science Journal of Yangzhou University,(l):l-4 .Jeanette S.,Martin.Global Business Etiquette.Westport,CT:Praeger,2006.Lillian H., Chaney. Intercultural Business Communication. Upper Saddle River, NJ : Prentice Hall, 2004.Wen,Yaoqing.“Comparison analysis of multinational business culture”. 《International business research》，4（2001）：p121-30。
商务礼仪英文版
The Etiquette of Meeting and Greeting
Section Ⅰ The Etiquette of Introducing People
1、Basic Rules
Introduce a younger person to an old person first A gentleman to a lady A guest to a host A junior to a senior An unofficial to an official
Firmly and strongly Softly and kindly
3、Shake Hand With a Woman
• Men ususlly wait for women to offer their hands before shaking.
Section Ⅲ Business Card
Two hands
Hold two upper corner Look and smile Say"here is my card"
B、Accepting a Bussiness Card
Pause and take time to read Put it in a card case Don't put away the card immediately
• Don't offer your card to anyone you meet.
• Don't offer your card to others when you are at the dinner table.
2、How to Exchange Bussiness Cards
商务礼仪 英文版ppt课件
China
West
22
In China: Atmosphere is lively, people like chatting
over eating. But talking and laughing loudly is not polite.
In west: People always talk with their neighbors when eating, they don’t talk loudly.
12
Host
1
3 42
Driver
4
2 31
13
Host
1
6
5
3 42
Driver
6
5
4
2 31
14
Driver 1
3
2
15
Driver
32
1
65
4
987Βιβλιοθήκη 12 111016 15 14 13
16
Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
19
20
People prefer round table in the Chinese banquets. In the west, the long tables are the choice in the banquet.
In China, people like to seat around and share the plates . Chinese people value collectivism. In West, people have their own plate and eat their own food. Western people value individualism.
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商务礼仪英文书籍
书名：商务礼仪英语杨文慧等编出版社：中山大学出版社内容简介本书针对我国商务交际礼仪的资料不多，且资料的专业性、实用性不强的现状，为适应日益丰富的商贸活动的需要，向从事对外经济贸易的工作者、教师和学生奉献此书。
本书为适合各阶层读者的需要，在文字上力求简短、通俗、易懂，并配以中英文对照、注释，方便读者结合工作和实际进行学习、掌握和运用。
《国际商务礼仪英文教程》由九章构成，涵盖了国际商务活动礼仪的方方面面，内容丰富多彩，文字流畅易懂，是一本适于经贸类专业学生学习英语的好教材。
内容简介
《国际商务礼仪英文教程》从服饰仪表、见面问候、拜访接待、西式宴请、面试礼仪、办公室礼仪、电话礼仪、书信礼仪等方面入手，介绍跨文化交际中的基本礼仪常识。
所介绍的知识力求全方位覆盖具有普遍性的国际商务礼仪规则，并在此基础上注重交际细节和文化差异;信息量充足、语言难度适中。
集合了数位编者在“国际商务礼仪”课程的一线教学实践中积累的宝贵经验，也参照了Emily Post和杨俊峰教授等中外礼仪专家的诸多著作或教学成果。
全书的教学可设54学时，其中讲授36学时，实践18学时，也可以根据实际情况增加或减少学时。
《商务礼仪指南》
作者
(美国)佩吉波斯特(Post.P.)
(美国)彼得波斯特(Post.P.)
内容简介
正确的商务礼仪并不是死板的“规矩”，它是以考虑周到、尊重他人和诚实的方式在商业活动中对待他人。
人们对穿着牛仔裤上班已经习以为常，但这并不意味着人们对礼仪已漠不关心。
无论你所处的工作环境是正式的或非正式的，良好的人际交往能力绝对是你获得事业成功的必要条件。
在各种商务场合中得体和正确的礼仪，不但令同事愉快，合作伙伴信任，还会帮助你与商业伙伴建立起广泛、牢固的合作关系，推动大家奔向共同的目标。
谁都免不了出错，不是没有及时回邮件，就是不小心飙出一句脏话。
但这些错误可能无伤大雅，对吗?在言行举止上，我们真的需要做到尽善尽美吗?不客气地说，我们确实需要如此。
佩姬波斯特(Peggy Post)和彼得波斯特(Peter Post)重新编写了其祖辈埃米莉波斯特(Emily Post)的经典著作《商务礼仪指南》(The Etiquette Advan 社会习俗在飞速改变，家庭与办公室的界线愈发模糊，即使最精通礼数的人也时常感到困惑。
因此，礼仪指南这类题材经久不衰，比如中世纪，人文主义者伊拉斯谟1520xx年曾为男孩写过一本礼节指南的书，其中包括不乱动、不挠痒等细节。
“礼仪小姐”和波斯特家族等礼仪专家持续受到信任和追捧。
《石板》(Slate)杂志“亲爱的普鲁登斯(Dear Prudence)”以及《金融时报》“亲爱的露西(DearLucy)”等专栏也层出不穷。
在当今办公环境中，恼人琐事依旧屡见不鲜。
比如，你的邻座打开一份怪味四溢的便当，你的同事对着手机怒吼……你该如何应对这些情况?职场规则不断改变，难道这意味着基本的礼仪标准也随之发生变化?
其实不然。
波斯特家族在书中这样总结：“良好的商务礼仪并非是一套亘古不变的‘规矩’。
事实上，多数人所说的商务礼仪只不过是一些常识，比如要考虑
周到、尊重他人，并在商务场合中以诚待人。
”马丁母子的书则帮我们区分了礼貌和礼节：“礼貌是举止得体的原则，礼节则是在特定场合中需要恪守的规则”。
因此，礼貌待人这项原则并不会改变，但是礼节会不断演变。
懂得这一点，你就不难区分二者。