商业英语邮件模板

【假期延误通知】

Thank you very much for your order.

Unfortunately we can't arrange delivery during Jan 17th to Jan 29th due the national Spring Holiday. So is it acceptable if we delay the shipment when delivery resumes after Jan 29th? We will arrange the fastest shipment when we are back.

If however, you prefer not to wait till then, we will make a refund to you, but please be kindly noted that a refund will not be finished until 30 working days due to international banking operations.

Could you think it over and then confirm with me please?

We apologize for the inconveniences and appreciate your understanding.

I will get back to you if any question during this time.

Thank you for your support and interest as always.

Happy New Year!

Sophie

【EMS查询问题】

The verification code is generated automatically and randomly by the site, so i couldn’t give you one useful for you. Could you try to refresh the page or track some other time, or in another computer please?

Please let me know if more questions.

Sophie

售中

【没货/换货】

Thank you very much for your order.

I'm so sorry to inform you that the bag you ordered is short in supply currently.

We suggest you check on other bags for an exchange to avoid schedule delay because we are not sure when it will be restocked yet.

We still have many other gorgeous bags for you to choose. Could you check on our website and send me a few more alternatives just in case? Looking forward to hearing from you.

Sincerely,

Sophie

【换DHL/UPS】

To guarantee delivery arrival time, we need to use DHL Express and it will cost an extra amount $36 USD. We need you to help share this extra cost. Please pay by ordering 36 units of our $1 virtual products.

You can find the $1 virtual product at the bottom of categories.

Your bags will be shipped ex factory today and estimated arrival time is 5 days later. I will send you tracking number tomorrow. Thank you for your orders.

Sophie

Customer Service

【致谢/Update】

Thank you for your order.

We already received your payment for your order on our website. We will send the bag to you as soon as possible. Once we ship the bag, we let you know the tracking number for it.

【新单/询问西联】

Thank you for shopping with us. I see you are using Western Union to pay your order this time. Could you let me know below payment information so that I could check and arrange the shipment? Appreciate your help.

The Western Union control number (WUCN):

Sender's FULL NAME:

Sender's Country:

Besides, FYI, if you don't want to use Western Union, we also accept Visa Card, or remittance. Let me know please.

Thanks,

Sophie

Customer Service

【Master Card】【Paypal】

Thank you very much for your interest.

I am sorry but we can't accept Master Card currently, only Visa, or Western Union. However, you could pay via Western Union with our Master Card.

And we offer discounts for payment through Western Union.

Could you try?

Sophie

【新单询问】

Yes the order and payment are both confirmed. After we confirm our stock we will send you the bag to appointed address soon.

Thank you for your order.

【折扣/Coupon】

Please use below coupon code to get a discount. Please note that this coupon code is ONLY available on

Coupon code:

------------------

Please use below coupon code to get a discount. Please note that this coupon code is ONLY available if you pay by West Union / Remittance.

---------------------