金正昆商务礼仪完全学习笔记

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5344-金正昆商务礼仪课程笔记共13页文档

一交往艺术的重要性什么是商务礼仪？商务礼仪，严格的说，就是我们在商务交往中，应该遵守的交往艺术。

既然是人和人打交道，就要讲究交往艺术。

商务交往是讲商务交往的规则的，没有规矩不成方圆，商务礼仪就是商务交往的规矩。

商务交往涉及的面非常广，但基本来讲是人的交往，所以我们把商务礼仪界定为商务人员的交往艺术。

索取名片在商务交往中一方面要将对方的名片要过来，另一方面要在索取名片的过程中给对方留下良好的印象，同时推广企业形象。

不能说：“先生，您有片子吗？”索取名片有四种常规方法：1．交易法：首先递送名片。

将欲取之，必先与之，来而不往非礼也。

你想要对方名片，很简单，上去递上名片：“先生，您好，请多关照！”2．激将法：这是指在将你的名片递送给他以后，他有自我保护意识的情况下使用的方法。

你把名片递给他说声“谢谢”就没有下文时，你说：“能否有幸交换一下名片”3．谦恭法：对于长辈或高职务者：“希望能有机会以后向您多请教”，“请问如何联系？”。

面对尊长、名人或VIP类客户，使用这种方法索取名片比较容易获得成功。

在这种情况下，对方给了名片更好，如果不给，索取者也有面子。

但这种方法不是对什么人都可以用的。

如：你是一个20岁的小姐，我几年30多了，我是上来就对你说：“以后如何向您请教？”你有什么感觉？遇到这样的情况，可以参考使用以下方法---平等法。

4．平等法：“不知道以后如何与您联系？”平等法与谦恭法的区别是“请教”与“联系”。

遇到这种情况，看得起对方就给对方名片，看不起对方或抱有警惕性，可以说：“先生，以后我跟您联系吧！”手机的使用在商务交往中使用手机有三个原则：不响、不听、不出去接听。

首先要保证不响。

在与重要任务面谈时，时间到时先拿出手机，当着对方面关机，这表示“我为您而关机”，“我的眼里只有你”，表示对他的尊重。

不能在洽谈中手机狂响，不停接听电话。

这样给人有三心二意之嫌，不专业之嫌，不尊重之嫌。

出去打电话表示将对方放下了，冷落了对方。

现代礼仪-金正昆讲座笔记

2替他人做介绍的一般顺序：尊者居后（地位较高者有优先知情权）。
把双方中地位较低的一方介绍给地位较高的一方。先介绍晚辈后介绍长辈、先介绍下级后介绍上级、先介绍学生后介绍老师、先介绍男士后介绍女士、先介绍主人后介绍客人。
看对方分场合：在私人场合讲女士优先，但在工作场合，男女老少平等，此时要看职务高低。此时要先介绍女秘书后介绍男总经理。
4吻手礼（单向礼节）
流行区域：法国等欧洲国家中西部地区。
注意的细节：i.谁吻谁。单向礼节，一般男士吻女士的手。
ii.吻的对象：必须是已经女士。
iii.吻的场合：必需是室内。
iv.吻的部位：对方的手指以及手背，象征性接触。
吻手礼禁忌：不可吻少女、不可吻手部之上、不可在室外行礼。
第8节社交礼仪---名片(上)
3专业技术职称(教授等)；
4行业称呼(医生、护士小姐)
5泛尊称(刘小姐、先生、同志等)；有时也称类似亲属关系的尊称，如阿姨、叔叔等。
有所不为的称呼有如下：①无称呼；②替代性称呼（6号、下一个、5号床等）；③容易引起误会的称呼(像同志在国外表示同性恋)；④不适当的简称。（如称李校长为李校）。
第4节社交礼仪---介绍自己
握手的顺序：在社交场合，最好是女士先伸手；介绍相互认识时讲尊者居后，但握手时伸手的顺序是尊者居前，但主宾相见时例外。当客人到来时，主人先伸手（这叫笑纳，表示欢迎。此时不看男女老幼、不看级别）；当客人要离开时，要等客人先伸手，主人后伸手。
握手方式需注意的细节：
1热情友善（面含笑意、看一下对方、稍微用力、稍微寒暄两句，不能默默无语）；
握手时的手位的规范性：①掌心向上(晚辈对长辈)；②掌心向下(不礼貌)；③掌心垂直地面（最常用的手位）。
一般，地位低的人迎向地位高的人握手，握手最好相距1m.

金正昆礼仪笔记

学习金正昆礼仪笔记—占国星第一讲：礼仪就在你身边礼：尊重，礼者敬人仪：恰到好处的尊重表达形式碰到陌生人时，认识的人需要介绍下打电话谁先挂：地位高者先挂（尊重上一级是一种天职。

如老婆、上司、长辈、老师、父母等地位高的人先挂）怎么要名片：1、交易法：把自己的名片递给他人，自我介绍下2、明示法：想认识一下你，可以交换下名片吗？3、谦恭法穿西装的最高标准三色原则：全身颜色控制在三色之内三一定律：鞋子、腰带、公文包三样为同一颜色，首先黑色现代礼仪分类：1、政务礼仪2、商务礼仪3、服务礼仪4、社交礼仪5、国际礼仪礼仪三个理念：1、尊重为本2、善于表达3、形式规范什么时候讲礼仪：1、初次交往2、因公交往3、涉外交往礼仪的作用：1、内强素质2、外塑形象3、增进交往礼仪是交往的艺术、礼仪是沟通技巧、礼仪是行为规范教养体现细节、细节展示素质、细节决定成败女人看透，男人看腰；男人看表，女人看包吃饭让菜不夹菜称呼的尊称：就高不就低根据不用对象，说不同的话题第二讲：节庆礼仪节庆聊天选的话题为1、谈近况话题：报喜不报忧2、谈时效性话题：国内外重大新闻，吃、喝、玩3、谈轻松愉快话题：如电影、电视、名胜风光、特色小吃等节庆聊天忌讳的话题1、碳悲哀的事情2、质疑对方：不要和他人抬杠3、不要对谈论的话题进行是非判断，随意纠正人家4、不要否定别人喜欢的事情做客人的礼仪1、不要给对方造成负担和麻烦2、要有约在先3、要修饰自我：整理自己的服饰、修饰仪表（发型、胡须、鼻毛、无大葱、韭菜异味）、鞋袜的卫生4、活动范围有度：在大厅即可，去房间等需得到主人同意5、注意礼品的选择逢年过节的礼品：1、便携性2、喜庆性（鲜花、书籍、音乐光盘、京剧、文化品位）3、不要赠送视频（亲朋好友除外）接待客人注意的礼仪：1、要有所分工2、要准备好足量的接待品3、要注意客人坐次的排列（按先来后到，或者不排列）4、要制造节日的谈话氛围排座位的五句话：面门围上、以右为上、居中为上、前排为上、以远为上端茶送水顺序：1、先客人后主人2、先长辈后晚辈3、先女人后男人公共场所礼仪：1、注意距离：0-0.5m亲密距离、0.5-1m交际距离、1-3m礼仪距离、＞3m公共距离2、注意安全3、注意公德：不随意扔垃圾、吐痰，不制造噪音，不围观别人登门拜访：1、有约在先2、提前确认3、拜访适可而止（礼节性拜访时间不宜过长，以十分钟为宜、亲朋好友半小时为宜）中国：左高右低国外：右高左低第三讲：人际关系法则（上）白金法则：人际交往需取得成功就一定要做到交往对象需要什么，我们就要在合法的条件下满足对方什么白金法则要点1、现代交往行为要合法2、交往以对方为主有效的沟通和良性的互动：互动就是要换位思考、有效沟通（看对象讲规矩、了解人是尊重人的前提）以对方擅长的为话题进行沟通摆正位置、端正态度健康心态、宽己待人吃饭请客：需要别人不吃什么第四讲：人际关系法则（下）3A法则：要成为受欢迎人，就必须善于向交往对象表达善良、尊重、友善之意1、Accept：接受对方：接受交往对象及风俗习惯、交际礼仪2、Appreciate：重视对方3、Admire：赞美对方：1、宽容2、实事求是3、赞美别人的长处××，你见多识广、祖国大地您哪儿没去过啊，接待您我觉得特别荣幸，就不用操闲心了，这样××，在咱们上海反正我为你服务，你想去看哪里，您吩咐，我有求必应、不厌其煩。

金正昆讲礼仪读书笔记

金正昆讲礼仪读书笔记金正昆讲礼仪读书笔记范文（通用6篇）读完一本书以后，你有什么领悟呢？这时候，最关键的读书笔记怎么能落下！到底应如何写读书笔记呢？下面是店铺精心整理的金正昆讲礼仪读书笔记范文（通用6篇），欢迎大家借鉴与参考，希望对大家有所帮助。

金正昆讲礼仪读书笔记1读了金正昆教授的《服务礼仪》后，做为一个刚刚踏入社会事业的后辈，对于“做人”和“礼仪”我又有了进一步的了解和认识，我深刻地体会到，做为一个社会新人，仅仅自尊自信是远远不够的，对此，我也做了许多深入的思考。

中国乃礼仪之邦，衣食足而知礼仪。

那么，什么是礼仪呢金教授认为，“礼仪者，履也”，照《说文解字》的说法，礼就是车轮压的印，即前人定的规矩、家法和行规，做人的规则。

比如说公共场所不宜高声喧哗，会尝影院不宜接听手机。

金教授指出，荀子讲“礼者，养也”，“礼由心生”，一个具有良好文明意识的现代人，礼是必备的基本教养，必须表里如一。

“文明礼貌服务，怎么对待别人那就要做到‘待客三声’_来有迎声、问有答声、去有送声。

不仅要形式美而且是心灵美。

”礼仪就在我们身边，对每个人来讲都是很重要的。

金教授称，“有道德才能高尚，有修养才能文明。

”讲礼仪要有阳光的心态，学会理解、欣赏别人、包容别人，而非挑剔别人，有容乃大;因为世界不完美、世界觉有多样性，“尺有所长、寸有所短”，“礼者，敬也”，懂得尊重别人、尊重自己，每个人都是天使，这样生活、工作就会变得美丽可爱。

金正昆讲礼仪读书笔记2非常感谢公司给我这次机会观看金正昆教授的视频讲座，让我从中学到到很多礼仪知识。

礼仪的核心是尊重，尊重是礼仪之本，也是待人接物的根基。

礼仪是交往中的艺术，在我们身边不能缺少礼仪，更不能没有礼仪，社会分工越来越细，现代社会离不开服务，服务往往是相互的，实质是尊重人的一种表现形式，尊重分为尊重自己和尊重他人，尊重自己包含了二个层面：1.热爱自己的本职工作。

金正昆教授说过：“闻道有先后，术业有专攻”，一个人只有热爱自己的本职工作，才能激发出自身的潜力和创造力，实现人生价值。

读书笔记---《商务礼仪》

关于商务礼仪孔子有言：礼者，敬人也。

而仪。

就是恰到好处的向别人表达尊重的具体形式。

在当今社会的交往中，礼仪的重要性越来越明显。

基于这样的原因，我读了金正昆教授的《商务礼仪》。

本书着重讲解了各类商务活动中所应该注意的礼仪问题，全书共22章，前两章为整体的论述，3-22章讲解不同的商务礼仪问题，每章重点不同，在本书的串联下把整个商务活动中所用到的礼仪问题都概括进来。

在当代生活中，商务交往始终是职场人际交往的主旋律，在这个过程中，商务人员必须学会“内强个人素质，外塑企业形象”，才能在职场立于不败之地。

一个人的成功，15%是靠自己的专业知识，85%靠的是个人的人际关系和处事能力。

本书把商务交往中遇到的礼仪问题讲解得很详尽，涉及到着装，派对，接待，邀请等各大方面。

书中举到的许多案例也让我能够更好的理解其中的含义。

作者的许多观点相当具有代表性，给人一种耳目一新的感觉，谈到的许多法则也具有实际性，能够让我们在实际生活中很好的去运用。

在商务交往中或者日常生活中，我们的一点点的动作或者习惯都会给对方不同的感觉，自然也会产生不同的结果。

细节决定成败，素质造就成功这个不变的法则告诉我们必须注重我们的一举一动，那是我们给人的感官效应，也是别人评价我们的第一要素。

本书例举了许多的实例，通过这些实例，我看到了自己的影子，我也和案例中一样犯过错误。

在很多时候没有能够注意自己的一些细节问题或者交往技巧，让自己在与人交往或者生活中遇到一些本而已避免的问题。

金正昆教授还在本书中位我们带来了许多可以实际操作的方法，方便我们更好的运用商务礼仪中的技巧。

本书强调礼仪要讲究对象，并以别人为中心，即礼仪的对象性，这是交际中的基本原则。

在商务交往中，我们必须根据自己所面对的人而调整自己的礼仪方式，不能一套法则放之天下人皆准。

所有的商务活动都是以人为中心，我们必须学会以别人为中心，从对方的角度考虑问题，这样才可以更好的解决问题或者收到更好的效果。

金正昆商务礼仪全集笔记

金正昆商务礼仪全集笔记This article is contributed by geozcDOC documents may experience poor browsing on the WAP side. It is recommended that you first select TXT, or download the source file to the local view.Jin Zhengkun complete notes on business etiquetteSecond speaker: Jin Zhengkun, senior and authoritative international business etiquette expert, Ministry of foreign affairs concierge etiquette consultant, doctoral tutor, Renmin University of China, University of International Relations, director of the Department of foreign affairs and public relations etiquette Center research director Professor Jin Zhengkun. Mainly engaged in diplomacy, communication studies, etiquette studies. It has published 12 monographs and about 3500000 teaching materials, and has published nearly 100 articles, including a total of two words. Is a well-known etiquette experts, Chinese People's Public Security University and many other institutions of higher learning, part-time professor, the government multisectoral consultant. At present, the people's University for graduate students, undergraduate students and correspondence students to open the "diplomatic theory and practice", "international etiquette", "social etiquette course", "service etiquette course", "students etiquette" and other courses. Brief introduction:, etiquette is a comprehensive behavioral science, is the complete behavior in interpersonal communication, from first to last with a certain, common procedures and methods to show self-restraint and respect for others. Because of regional and historicalreasons, the understanding of etiquette varies among different regions and ethnic groups. In the long-term international exchanges, gradually formed the etiquette of foreign affairs norms, also known as foreign-related etiquette. Etiquette concerning foreign affairs is a common practice that people should follow in international contacts, and it is a common practice. It emphasizes the standardization, objectivity and technique in communication. With the quickening of the pace of reform and opening to the outside world, foreign affairs have increased in people's lives and work. It is particularly important to understand the content and requirements of foreign-related etiquette and to master the skills of dealing with foreigners. In this lecture, Renmin University of China Dean Jin Zhenkun professor of diplomacy at the University of International Relations, from three aspects of government, business and daily life, as we elaborate and analyze some common sense and Chinese foreign etiquette difference and foreign etiquette. He believes that there is contact between people to understand, to understand, to communicate, to communicate, to interact, which are three important procedures.Importance of communication art in the first stageBusiness etiquette refers to the communication art that business people should follow in their business activities.There are four conventional ways to obtain a business card: four common methods for obtaining a business card:1, trading method: first delivery, name card; transaction method: first delivery, delivery: 2 name card; at the same time"dared whether we are lucky enough to exchange your name card, at the same time; frequent: delivery about whether we are lucky enough to exchange your name card can have the privilege of exchange name card";3, courtesy Law: for elders or senior positions, "I hope more advice later, how can I contact you?" Humility Law: for elders or senior positions, I hope that after more advice, how can I contact? I hope you can give me more advice. 4, equal law: "how can I contact you?" How can I get in touch with you? Method: how to connect with "equality," with Mobile you: "don't ring (when in shutdown, shutdown" and "for you)" and "listen", "do not go out to answer." as a result of business and other reasons can not be turned off can be changed to shock or by others to learn three escrow business etiquette: 1, improve the quality of the individual: education is reflected in the details, the details reflect the personal qualities; 2, is conducive to the communication business; 3, the maintenance of corporate image: individual representative business contacts in the whole.Business people's ability to work: business people's ability to work:1, business ability; 2. Communicative ability (a sustainable development ability, interpersonal relationship, attention and processing ability). Dual abilityRespect for the basic -- the basic concept of business etiquette, the three stage of respect based -- the basic concept of business etiquette"Example", palm upward show courtesy, respect, palm down to express rebuke 1, premise: understand the object of contact, minimum requirements, understand what it does not like;"In front of" women praise other women 2, the first level point: self-esteem, clothing, and other aspects of the speech and deportment reflects the way of getting along with people. "" women wear jewelry: accord with the identity, less is better; two not suitable to wear jewelry show: money, in social occasions to wear jewelry and jewelry show female charm (such as brooches, anklets); wear principle: homogeneous with color. "" women should dress in business occasions, should pay attention to the "five no": (1) do not wear black leather skirt, especially communication in foreign business; (2) the formal occasion not only broken leg; (3) do not wear socks (carry - spare socks) footwear (4) don't set, cannot wear casual shoes, wear a pair of shoes package (before exposed foot; toe after showing no heel) (5) no blank dress socks, otherwise known as the "three legs". ";" cases of occasion: men watch, women bags. Advanced occasions: men watch watches, women watch bags. Ordinary business occasions: men look at the waist, ordinary business occasions: male female head (waist, hair: not Hair Coloring, can no longer than the shoulder, hair, and hair not too formal age limit). 3, second levels - respect for three other people's attention: (1) accurate positioning of the object of communication: "case" foreign exchange: foreign guests gift packaging, packaging value accounted for three of the total value of the giftOne of the gifts, packaging should be 200 yuan, 100 yuan; to open slightly at and praise, do not look at the gifts face toface open, slightly and praised, sorry for each other; dining can not make 3 mistakes: no modification or finishing clothing in public; a drink, please drink toast to each other. Sorry don't drink not toast Jiacai; dinner can not sound. A dish without food; a meal; a noise. Of course, domestic business contacts have some differences. (2): "follow the rules" to accept the name card, pay attention to 2 points: no name card to tell There is an exchange of calls., "run out" or "no" (lie) (missing);The fourth, fifth stage is good at expressing fourth,"Patients" dress expression: don't hang out the male waist, should be put in the handbag; call the expression of MRS, object, lover; greeting language: eat? = nice, to, meet, you, you, are, sexy, and, beautiful = have you eaten? Don't hesitate to praise each other. Which seat is on the "double" limousine? The guests sat there, where is the booking (with guest host, if you insist); specifically, there are three seats, the standard to judge the different social situations, different interpersonal relationship, the car position different ": social occasions: the master drive wheel for the attendance of vice. Business occasions: full-time drivers, the right rear seat is (according to domestic traffic rules), deputy driver's seat to seat VIP (security suite; attendance attendance), for the driver behind the seat, the highest safety factor, the passenger seat for the back seat. Management syllogism: think of writing (rules) - > by written down to do) - - > to behave in accordance with written down to do (think of writing (rules), according to the written down to do (behave) - to do down business etiquette has two levels: something to do and not do something. The men weredressed as suits. Should follow the "three three":1, three principles: the body color of not more than three colors (color), color principle: the body color is not more than three colors (color); 2 and 31 laws: shoes, belts, briefcase three keep a black color, the best; and the 31 laws: shoes belt briefcase three of a color, black, 3 best; three taboos: left sleeve appliances; do not wear nylon socks, do not wear white socks; tie texture three taboo: choose, choose silk and wool, unless otherwise do not have a uniform matching, color with dark, short sleeved only the uniform shirt and tie a short sleeved shirt, jacket no tie.Three fashion tie: Men dimple Men 'Dimple, no tie clip (unless often waved VIP and wear uniforms and use a tie clip of civil servants), the arrow at the upper end of the lower tie belt buckle (generally not suit button the bottom button, the button just below the right suit in the belt buckle at this tie with lower end)Dress three elements: color, style and fabric dress suit three requirements: (monochrome, dark blue, grey, preferred selection after the election of black, black as long as for weddings and other ceremonies); single breasted wool.Sixth, formal meaning: improve personal quality, sixth, seventh forms of formal meaning: improve personal quality, improve corporate imageWho should ring off while the two parties are on the phone? Those with higher status (higher authorities) should first hang up and call the same level. Those with higher status (higherauthorities) should first hang up and call the same level. Six: workplace dress too bright, too messy, too much exposure, too short, too tight, too much perspective. Business address: no name ("Hello four,...... ") and alternative program (" 6 "), local name, address each other as brothers. "" courtesy service three elements: (1) received three times: welcome to have a sound a voice asked the sound to be sent; (2) civilization five sentence: greeting "hello" request, "please" and "thank you" thank, sorry words "sorry"? (3) three enthusiasm to: A. eye to eye to (watch parts: head and eyes; gaze angle: head, do not look up; fixation eye: fixation time should be in time to get along time 1/3); B. mouth to mouth to speak Mandarin (; distinguish between objects such as It differs from man to man., and pay a fine. Welcome to speak) port to C. to realize (to have a face to face; interacting with guests, such as the so-called hospital service with a smile; not inferior to Chinese, such as laughing when exposed above six teeth).Eighth and eighth, ninth communication skillsThe "business etiquette" is explained, business communication skills, is actually how to achieve maximum mutual contacts in business (bidirectional) communication effect, including three progressive aspects: (1) self orientation; (2) positioning of others; (3) to comply with the convention. Business persons basic workplace talk taboo "six talk": (1) no criticism of state and government; (2) not involved in secret;(3) does not involve the communication object's internal affairs; (4) don't talk behind the leadership, colleagues and peers, it is not without being disagreeable; (5) do not talk about the style is not high; (6) does not involve personalproblems, especially in international exchanges. The workplace communication "private five ask": first ask income (suffering from comparison), ask the second age (especially near retirement and white-collar), third regardless of marriage and family, fourth regardless of health status, fifth no personal experience (focusing on heroes do not ask the source, now).Tenth stage image designThe personal image of the business person represents the corporate image, product / service image, and even the image of the country and the nation. What is the "image" in business etiquette? That is, the impression and evaluation of the outside world. The elements of image: popularity and reputation. "The image is propaganda, the image is effective, the image is the image of service, is life, the image at all" personal image design pay attention to two aspects: (1) the most important personal image design is personal positioning. (2) the "first round effect" determines the key to good or bad image: in interpersonal relationships, especially in the initial contact, the first impression is the most important. Six elements of personal image: (1) instrument. The key is the head and hands: nose not too long, no smell, no foreign body; male hair not longer than 7 cm, do not attach the amount of side without ears, after less than. (2) expression. Three requirements: nature; friendship; benign interaction. (3) manners. Attention two points: civilized manners,If you do not dress up in public, behave yourself. (4) clothing. The most critical question is the choice of collocation in place: identity, harmony, beauty. (5) speech. Involves three points:down; choose the content; the use of polite language. (6) the way of getting along with people. As a comprehensive factor, there are three basic issues: honesty; law-abiding; to keep. "The basic requirements of business women" Makeup: makeup, makeup job posts; three basic considerations: (1) to the natural makeup makeup into, but there is no such as lip gloss, color, dress collocation should be considered, should be a natural transition eye shadow; (2) to beautify the makeup: solemn conservative, not for fashion that should be consistent with the conventional aesthetic standards; (3) the make-up to avoid people.Eleventh basic features of business etiquetteMicroscopically, business etiquette has three basic characteristics:1, normative standard practice refers to the way of getting along with people. Such as reception buffet etiquette ", repeatedly taking less" coffee spoon etiquette for basic need, can not take a spoon scoop "food" cases of the reception staff, guests will be introduced to the chairman and general manager of the company introduction: This is not the order of men and women, young and old, do not look at the positions they should first introduce. Master (guests preferred right) masters according to the position, you should first introduce the host guest (guests priority right) masters according to the position, according to the introduction, master jobtitle introduction should first introduce the master, introduced to the owner. Introduce to the host. 2, the object of "case" to guide staff accompanied the guests upstairs before and after the order: ifguests recognize if the guests know the way downstairs and out of doors, on the front position of respect for the guests; don't know the way, should be left in front of the guests. Enter and leave the door, up and down, front position for respect; guests do not recognize the road, it should be in front of the guests left. "" business dinner (dinner) should give priority to the question of food arrangements: the key is to understand what the guests can not eat, first ask what would you be? "National taboo: foreign affairs first ask" what would you avoid first ask what would you be? (2) the head of the animal foot; (3) pets (cats, dogs, exchanges in the note (1): foreigners diet Chinese animal offal; dove) (4) (5); rare animal; freshwater fish; (6) scaleless finless fish (snake, eel, loach, catfish). Religion: Islam, tobacco, wine, avoid the pig blood; Buddhism refers to the smell of meat with onions, garlic and chives. The local guest eats the ocean, the foreign guest eats the soil: (1) eats the characteristic; (2) eats the culture; (3) eats the environment. People in Europe and America love pasta, fried foods, sweet and sour foods, large chunks of meat or meat: appetizers before meals and desserts after meals. 3, technical "case" entertain guests to ask questions about drinks: closed inquiry should be used, "would you like to drink coffee or entertain guests to ask questions about drinks: closed inquiry should be adopted, would you like coffee or tea?"... "Rather than asking open-ended questions," what drinks do you need? "With" the company meeting, chairman and general manager of the rostrum seating arrangement has three basic principles: (1) higher than the front row; (2) Central than on both sides; (3) to the left of the administrative activities, to the right is international practice / business activities (about which seated between man about the audience and view independent).Lecture notes on business etiquette and public relations (Part 2)Twelfth, the scope of application - - business etiquette, twelfth, third applicable scope - Business EtiquetteThe level of operation and control level: some (active, high-end), not for (passive, in the end, more easily, such as the "6 forbidden"); "some cases" means the color and gloss color should be consistent, coordinated and underwear shirt or a series of cosmetics; choose the same brand as far as possible. The scope of application mainly includes three occasions, other occasions do not need to talk about business etiquette: 1, the first contact "example" interpersonal distance: from the enterprise environment to see the 3 main points of enterprise management situation;(1) no noise (walking, sound, loud noise, etc.) (2) dress code (from shoes to look at people, a house does not)Why sweep the world) (3) staff contact with guests when there is distance. Interpersonal distance; routine 4: (1) private distance (also called close distance, family, husband, lover): less than half a meter; (2) normal distance (also called communication distance): 0.5m - 1.5m; (3) etiquette distance (also called respect for elders, distance, superior) 1.5m 3.5m;(4) public distance (also called distance distance): 3.5m or above, public places and strangers to keep a distance of 2, the official exchanges in official business etiquette role: (1) draw a line as usual; (2) maintaining five aspects of the corporate image of the most worthy of attention: (1) thecelebration the ceremony; (2); (3) business conference; (4) business activities (negotiations); (5) business reception "cases": from the perspective of negotiation etiquette, the three key problems (1) negotiators dress; (2) negotiation strategy (such as the first quotation or after the quotation, high price or low price) (3); financial arrangements (such as seating) 3, foreign exchange "ten different wind, in the different customs, such as shaking hands only to hold the right hand, flowers do not send chrysanthemums, people will not love taboo pig pig like panda giftx man3A principle -- the basic principle of business etiquette -- the foothold of business etiquetteThe United States of Buji, proposed that not only see things not seen, emphasizes the importance of interpersonal relationship, interpersonal relationship should pay attention to three aspects: 3A, Professor Kim called it "said to respect and friendly contacts in three ways,":1 Accept accept each other as service industry "broad-minded toward others, the guest is always on the" three cases "when talking to: (1) don't interrupt others; (2) do not easily complement each other; (3) don't correct each other. Offend people are often not in principle on major issues issues of right and wrong embarrassing embarrassment, but. (/ network friend) 2 and Appreciate (1) attached to each other not to mention the disadvantages (2) is good at using the title: as the other administrative positions / titles should be called his office; miss, Mrs., Mr. Pan "; (3) remember each other, cannot remember even nod is not the wrong person. 3, Admire praise each other should be good at finding, and good at appreciating each other's strengths, pay attention to the main points: (1) seeking truth from facts; (2) know how to apply to each other, boast of the ideaFifteenth issueThe role of business etiquette: the role of business etiquette:The inner strong quality and external strong image are expressed in three aspects: 1. To improve personal quality, personal quality of business personnel is a kind of personal accomplishment and its performance. Such as not smoking, not in front of strangers in a public occasion before the sound. "4 principles" jewelry: prerequisite: in line with the identity (1) to advocate for good, not wearing, generally not more than three, each no more than two; (2) good collocation, such as wearing sleeveless dresses, gloves to go to senior high tube ring should be worn on the dinner. Gloves (except the bride); girls wear skirts to wear socks Anklet in Party, outside (recommended leg good or walking posture good girl was wearing Anklets) (3) homogeneous with color;; (4) the custom principle, such as jade pendant with men wear women wear Buddha Guanyin;a ring left ring; worn on the index finger, middle finger that want to get married with that have a love, wearing a ring finger said married, wear a small thumb thumb does not wear the ring that single. 2, help to establish a good interpersonal communication "example", the Secretary answered the phone to find the boss, the first to inform the other party to find the person is not, and then ask who is the other party, what's thematter?. "" call on others to make an appointment, and must obey when an advance to may affect the arrangement of others or ongoing matters. 3, the maintenance of personal and corporate image business etiquette is the most basic role is "mitigation effect": a monkey, a little less and less destructive encounter do not know,The safest way is to follow or imitate, with static braking. Such as the Western-style food banquet hostess is first order, the hostess seated other people to sit, the hostess said napkin party starts, the hostess picks up the knife and fork other people can eat, the hostess put the napkin on the table that the end of the party.Sixteenth issueBasic rules for business attireSpecification embodies four aspects: 1, in line with the identity: such as the summer, business personnel should wear formal suits; 2, good collocation; 3 comply with the Convention: such as tie clip parts, tie after Golden Point 0.618, down from about 2/3 position, 7 middle grain shirt fit in fourth - 5 buttons, 6 tablets in third - 4 shirt button, this suit can block the tie clip. 4, distinguish occasions, because of different occasions and dress different: Dress three occasions: (1) official occasions (work time): dignified, conservative, and choose uniforms, suits (head)Choose a suit or shirt / pants / skirt) dress three, cannot wear fashion and casual; (2) social situations (the work ofcommunication entertainment, main parties and balls and concerts, parties, call five): seeking fashion, fashion, dress choice (optional Chinese dress tunic, male female monochrome), ethnic clothing, cheongsam not in uniform; (3) casual occasions (personal work free time at home to rest, exercise, sightseeing, shopping) requirements of natural comfort, do not wear suits and uniforms. For example, the first piece of the dance asks its own girlfriend, and second pieces of music, to begin exchanging partners, such as "VIP", personality, dress, rules and fashion, led by VIPSeventeenth issueLanguage art, business language features: less speaking, more listening - more words, more listening - - language, art, business language features: less talk, more listening - more wordsAll, brake, brake, and all have to humble feeling1, the language should be formal standards,"" self introduction: different answer, show confidence and trust for each other, pay attention to three points: (1) first pass name card do, can understand each other, to deepen our impression and save time; (2) short, concise language; (3) complete content, divided into two types: the type of communication the type and entertainment business occasions for the introduction of a speaking acquaintance (including units, departments, positions and names of the four elements, the first time the future can be referred to by name, to avoidconfusion, misunderstanding)2, the language should be civilized, previously mentioned, "six, do not ask to be good at choosing topics: language to civilization," previously mentioned six, do not ask to be good at choosing topics: six, do not ask, be good at choosing topics(1) there is a gap of people together with the position, can consult him he is good at problem, using ") to fall together with the position, can consult him he is good at problem of common weakness, but fond of teaching others" should pay attention to their good and accurate positioning; (2) the elegant style of conversation) the elegant style of conversation, such as philosophy, geography, history, literature, architecture, and other public local customs and practices topics; (3) a relaxed topic) light topics, such as film and television, sports, fashion, cooking snacks, weather topic is two-way positioning, together to talk about the topic that each grade.Eighteenth issueTelephone etiquette, telephone image, composing elements, telephone etiquette, telephone image, composing elements1, the content of the conversation; 2, call time, such as generally do not choose the Monday morning on the phone, do not work 1-2 hours before the phone on Friday, not to cannot but not to disturb the personal time; 3, 4, official behavior; sexual problems, such as telephone, telephone records (record 4W1H:who, who is playing who hit it where, from which, when time,why how to, how to handle: Yes. Where is reported to the group, time, how, how to deal with,The signature of the record and the time of the record) the record of the record and the time of the recordNineteenth issueMeeting etiquette"Shake hands": with a little effort (2Kg power), pay attention to a few details:1, greetings, pay attention to three points: a low priority, for occasions only (female priority, greetings, pay attention to three points: low priority,In social situations rather than workplaces, greetings vary. Greetings: Administrative titles, technical titles, trade titles (nurses, teachers, etc.), fashion titles (Sir, madam). Especially in foreign affairs, foreign businessmen are more accustomed to Mr., miss, Fan Ju (Chang). Don't call Zhao Chu for short2. Introduce others and business presentations,The others should pay attention to two points: (1) who introduced as a referee: full-time reception staff, both sides should be our VIP acquaintances, the highest office; (2) the order was introduced in both the venerable (lower ranking after the position of the first high status to know), first introducedafter the guest host. To grasp the opportunity, should pay attention to two points: (1) the other interested or need each other free time; (2) Master measured: emphasize I have no people, I have gifted, gifted people I salute, 3 new Handshake: (1) before and after the order: you reach the top, the first high status hand; when guests arrive to master first hand, when guests leave the guests first hand. Taboo: shake hands with your left hand, shake hands can not wear sunglasses and hats, do not wear gloves (only women in social occasions wearing gauze gloves and men can shake hands), the first meeting of the opposite sex, do not hold handsTwentieth issueThe use of business cardsName card: self introduction, social networking card name card (content) on easy problems, namely "three no": do not alter; shall not provide more than two titles, can prepare a name card; do not provide personal contact. Name card making: (1) size (5.5cm * 9cm) (2): optional materials; recycled paper; (3) color: monochrome plain, light yellow and light blue, light gray; (4): VI, the enterprise can design the unit location diagram and landmark buildings, the main production company goods; (5): print font and style, there is a business contact can be printed in complex with Hong Kong, Chinese and best foreign double-sided printing, don't print that maxim. Name card is divided into three types: enterprise name card (name, address, telephone); personal name card is also called social name card (for a speaking acquaintance, only printed name); commercial name card (three three) three three: I belong:。

金正昆讲礼仪总结笔记

金正昆讲礼仪总结笔记金正昆讲礼仪是一项重要的主题，以下是对其讲述的一些总结笔记：首先，金正昆强调了礼仪的重要性。

他指出，礼仪是社会交往中的基本规范，是展示个人修养和社会地位的重要方式。

通过遵守礼仪，我们可以建立起良好的人际关系，提升自己的形象和声誉。

其次，金正昆提到了几个关键的礼仪原则。

首先是尊重。

他强调了对他人的尊重，包括言行举止上的尊重以及对他人意见和观点的尊重。

其次是谦虚。

他认为在社交场合中要保持谦虚的态度，不自夸、不炫耀，以及对他人的成就和贡献表示赞赏。

另外，他还提到了礼貌、诚实和宽容等原则，这些都是在与他人互动中应当遵守的基本准则。

然后，金正昆强调了仪态的重要性。

他认为仪态是人们对他人的第一印象，它包括外表的整洁、仪表的庄重以及身体语言的得体运用。

他建议我们要注意自己的仪态，保持良好的形象，以展示自己的自信和专业素养。

此外，金正昆还提到了一些特定场合下的礼仪规范。

例如，在商务场合中，他强调了商务礼仪的重要性，包括商务谈判的礼仪、商务宴会的礼仪等。

在社交场合中，他提到了宴会礼仪、交际礼仪等方面的规范。

他还特别提到了对长辈和上级的敬重，以及对客人的热情接待等。

最后，金正昆强调了礼仪的实践和持续学习。

他认为礼仪不仅仅是口头上的规范，更需要通过实践来体现。

他鼓励我们在日常生活中积极应用礼仪，不断提升自己的修养和素质。

同时，他也提倡持续学习，通过阅读相关书籍和参加培训来不断提高自己的礼仪水平。

总结而言，金正昆讲礼仪的核心观点是，礼仪的重要性、礼仪原则、仪态的重要性、特定场合下的礼仪规范、礼仪的实践和持续学习。

通过遵守这些原则和规范，我们可以在社交场合中展示出良好的形象，建立起良好的人际关系，并提升自己的个人修养和社会地位。

金正昆讲礼仪笔记

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高级商务礼仪课程笔记

高级商务礼仪课程笔记《高级商务礼仪——全面提升全员职业素养》主持：金正昆教授培训是公司领导送给员工最好的福利，要知道知识改变命运。

员工个人形象代表着公司形象，一个不经意的细节，往往能够反映出一个人深层次的修养，体现出公司的企业文化。

关于什么是礼仪？礼仪外国说法——商务外交。

礼的外在显示：讲究规则，礼的实际内涵：展示教养。

礼仪就是讲沟通、形象意识问题，有道德才能高尚，有教养才能文明，讲规则才能沟通。

礼仪的基本要求：尊重为本、善于表达。

并且要有阳光的心态（4字概括：修身、修心）。

礼仪操作的重点：工作与生活中遇到的问题，三分之二以上属于人际关系；人际关系的关系来自于沟通；沟通的问题就是心理与经验。

举例：哪个人背后不说人，哪个人背后无人说？其实工作不是为了生气，而是为了生活。

做人但求无愧于心。

而做人的最高境界是要做受欢迎的人，最低目标不要树立敌人。

心理学的2种案例：首轮效应（第一次见陌生人给你的感觉，是根据自己的标准而定的，这是印象问题）。

举例：介绍别人，由谁来当介绍人，介绍双方时的先后。

应是向客人介绍公司老板，再按照公司层次人员的高低介绍，最后介绍客人。

近因效应（和熟人打交道的时候，不在乎以前的表现，只在乎最近的表现问题）。

举例：斟茶倒酒的顺序应该是先宾后主、先女后男。

礼仪操作的难点在于接待工作4件事：客户来的时候吃什么？（宴前桌上有道菜不能少的：就是菜单）。

客人走时应送什么？（礼品是送人的润滑剂、一定要独特性、以及便携性）。

陪客户时聊什么？（不能问客人开放式的问题、不要在外人面前讲方言土语，人与人打交道就是适应别人，要对别人降低标准，所谓的成熟——做人要低调，不可自我为中心）。

业余活动玩什么？（看对象讲规矩，打交道：行动才是最重要的、因为细致决定成败）。

处理人际关系最难的是什么？有3点：1积极主动（最基本的行动是最重要的）2换位思考；3、欣赏别人。

”气度决定高度”。

当交际、打交道的时候有3要素A、想法（意思是说有意图、有想法是交际的出发点）；B、手段（不断寻找方式、方法、做到当仁不让）；C、结果；（只有结果才能说明想法是否正确的）杜威法则曾经说过：想法不被结果影响的，有效沟通重要的是结果，结果是判断手段是否有效；重要的是：结果说明一切，所以结果最重要。

金正昆商务礼仪,商务礼仪笔记

⾦正昆商务礼仪,商务礼仪笔记以下是由店铺为您整理提供的关于⾦正昆商务礼仪的内容，希望能够帮助到您，欢迎阅读与借鉴。

⾦正昆商务礼仪夫礼，天之经也，地之义也，民之⾏也;《礼器》⽈：“忠信，礼之本也;义理，礼之⽂也。

⽆本不⽴，⽆⽂不⾏”，礼是⼀个⼈为⼈处事的根本，也是⼈，之所以为⼈的⼀个标准，故《论语》⽈：“不学礼，⽆以⽴”。

所谓“礼尚往来，来⽽不往⾮礼也，往⽽不来亦⾮礼也”，可见礼仪在我们⼈与⼈的交往中的作⽤有多么⼤，然⽽随着时代的变迁，礼仪⼜有了哪些新的变化呢?在现在的礼仪中，因为市场经济的主导调控，⼈们的交际圈变的越来越⼤，⽽商务礼仪也逐渐取代了传统礼仪的主导地位。

那么什么是商务礼仪，他⼜有哪些特点呢? ⼀、商务礼仪的定义所谓商务礼仪，严格的说，就是商务⼈员在商务交往中，应该遵守的商务交往的规矩。

从商务的定义中我们看到商务礼仪的场合适⽤于商务场合，⽽适⽤对象被界定在商务⼈员，既然是⼈和⼈打交道，就要讲交往艺术和沟通技巧。

那么商务礼仪适⽤的场合有哪些?应注意什么? ⼆、商务礼仪适⽤的场合总的来说商务礼仪的适⽤范围主要包括三个场合，其它场合不需要讲商务礼仪： 1、初次交往中，主要表现在⼈际距离。

私⼈距离，⼜叫亲密距离，针对的对象是家⼈、夫妻、恋⼈，距离⼩于半⽶以⾄⽆穷接近; 常规距离，⼜叫交际距离，适⽤于⼀般情况下与客⼈保持的距离，⼤于半⽶且⼩于⼀⽶五; 礼仪距离，⼜叫尊重距离，针对的是长辈、上司、尊长，距离⼀般在⼀⽶半到三⽶半之间; 公共距离，⼜叫有距离的距离，适⽤于公共场所与陌⽣⼈保持的距离，⼀般⼤于等于三⽶半。

2、公务交往中公务活动中讲礼仪的作⽤：(1)划清界限，公事公办;(2)维护企业形象值得关注的五个⽅⾯：(1)庆典;(2)仪式;(3)商务会议;(4)商务活动;(5)商务接待从礼仪⾓度看，最关键三个问题：(1)谈判者的着装;(2)谈判策略(3)会务安排 3、涉外交往，“⼗⾥不同风，百⾥不同俗” 1.握⼿只握右⼿。

金正昆讲礼仪总结笔记

金正昆讲礼仪总结笔记一、引言：礼仪的重要性礼仪，作为一种行为规范，自古以来就深入人心。

在我国，礼仪更是承载着丰富的文化底蕴。

金正昆教授在讲礼仪的课程中，强调了礼仪在社会和个人生活中的重要性。

他认为，礼仪不仅关乎个人的形象，更关系到社会的和谐发展。

二、金正昆谈礼仪的内涵与外延1.礼仪的内涵金正昆教授指出，礼仪的内涵主要包括：尊重他人、关爱他人、文明礼貌、和谐共处。

这些都是我们日常生活中应当遵循的原则。

2.礼仪的外延金正昆教授认为，礼仪的外延涵盖了我们生活的方方面面，如：个人礼仪、社交礼仪、职场礼仪、商务礼仪等。

在这些场合，我们都应该注重自己的言行举止，展示良好的礼仪修养。

三、金正昆谈个人礼仪修养1.言行举止金正昆教授强调，言行举止是个人礼仪修养的最直接体现。

在日常生活中，我们要注意说话的语气、音量，以及举止得体，不给人带来不便。

2.服饰搭配金正昆教授建议，我们要根据场合选择合适的服饰，既能展现个人魅力，又能符合礼仪要求。

3.待人接物金正昆教授指出，待人接物是个人礼仪修养的重要方面。

我们要热情友好、真诚待人，善于倾听，关心他人。

四、金正昆谈社交礼仪1.拜访与接待金正昆教授认为，在拜访与接待的过程中，我们要遵循一定的礼仪规范，如提前预约、准时到达、尊重主人的安排等。

2.电话沟通金正昆教授建议，在电话沟通时，我们要注意语气、礼貌用词，以及遵循一定的通话顺序。

3.宴请与聚会金正昆教授指出，在宴请与聚会的场合，我们要注意餐桌礼仪，尊重他人，共同营造愉快的氛围。

五、金正昆谈职场礼仪1.职场着装规范金正昆教授表示，职场着装要符合公司文化和场合要求，既能展现个人形象，又能体现专业素养。

2.职场沟通技巧金正昆教授建议，在职场沟通中，我们要注意言辞得体、尊重他人，善于运用沟通技巧，提升工作效率。

3.职场人际关系处理金正昆教授指出，在职场中，我们要善于处理人际关系，遵循礼仪规范，营造和谐的工作氛围。

六、金正昆谈商务礼仪1.商务洽谈金正昆教授认为，在商务洽谈中，我们要注意言谈举止、尊重对方，达成共赢的目标。

学习《金正昆谈礼仪》笔记

学习《金正昆谈礼仪》笔记第一讲礼仪就在你身边礼仪是表达尊重的形式。

礼是尊重，仪是表达形式。

家中女主人是中间介绍人。

打电话时：地位高者先挂，尊重上级是天职。

企业与客户通话，客户先挂。

尊称别人时，就高不就低。

礼仪是交往艺术索取名片的办法：一、递名片交换，想问别人名字，先自报家门，这是交易法；二、明示法。

例：认识您很高兴，能换下名片吗？三、谦恭法。

听您讲座深受启发，本人在交往艺术中有待提高，相见恨晚，您很累，不便打扰。

以后有没有机会继续向您请教。

礼仪是沟通技巧出入电梯：陪同客人进出电梯，要先入后出。

穿西装最高要求是：三色原则；三一律（鞋子，腰带，公文包）一种颜色，首选黑色。

礼仪是行为规范初次见面，因公交往，涉外交往时更要讲礼仪。

在西方，菊花是在墓地摆放的，比较忌讳。

内强素质，外塑形象，增进交往--问题最小化，效益最大化。

要人：男人看表，女人看包平常人：男人看腰（腰带挂东西），女人看头（发型，化妆）三个基本理念尊重为本，礼者敬人也；善于表达；行事规范。

第二讲节庆礼仪三个特点：约定性、民俗性、地域性衣食住行访谈送不要因为拜访给别人添麻烦，提倡送鲜花、书籍、音乐光盘。

一、有约在先(提醒，礼节性拜访10分钟，亲朋拜访30分钟，尽量不要吃饭)。

二、要修饰自己。

三、活动有度。

四、礼品的选择（礼品便携性、喜庆性，除亲朋好友外不送食品），重于传递情感！接待客人：有所分工（女主人陪同，男主人迎来送往）。

准备好足量物品。

注意客人座次：可以按先来后到，也可以不排列。

排座位（面门为上，以右为上，居中为上，前排为上，以远为上）。

主人制造话题聊天（喜庆话题）：（近况，报喜不报忧；关注时效性问题；谈轻松愉快的问题）。

不谈悲哀的事；不对谈论的问题进行是非判断；不要质疑对方；不否定别人喜欢的东西。

距离有度：亲密距离，交际距离（常规距离，半米到一米半之间，一步），礼仪距离（尊重的距离），公共距离（三米之外）。

公共场合的礼仪距离有度：亲密距离，交际距离（常规距离，半米到一米半之间，一步），礼仪距离（尊重的距离），公共距离（三米之外）。

金正昆商务礼仪笔记汇总整理

金正昆商务礼仪笔记汇总整理第十一期商务礼仪的基本特征微观上来讲,商务礼仪有三个基本特征:1、规范性指待人接物的标准做法。

如酒会等自助餐的礼仪为”多次少取”,喝咖啡礼仪为调羹基本不用,不能拿调羹舀食「例」陪同接待人员将客人介绍给公司董事长和总经理的介绍顺序:此为不分男女、不分老幼、不看职务的宾主介绍,应先介绍主人(客人有优先知情权),主人按职务高低介绍,再讲客人介绍给主人。

2、对象性「例」陪同引导人员引导客人上楼的前后顺序:如果客人认路,进出门、上下楼,前面位置为尊;客人不认路,则应在客人左前方。

「例」进行商务宴请(便宴)应优先考虑的问题是菜肴安排问题:最关键的是了解客人不能吃什么,首先要问”请问您有什么忌口的?”民族禁忌:外事交往中注意外国人忌口:(1)中式动物内脏;(2)动物头脚;(3)宠物(猫、狗、鸽子);(4)珍稀动物;(5)淡水鱼;(6)无鳞无鳍的鱼(蛇、鳝、泥鳅、鲶鱼)。

宗教禁忌:伊斯兰教忌猪、烟、酒、血;佛教忌荤腥是指有异味的葱、蒜和韭菜等。

土客吃洋,洋客吃土:(1)吃特色;(2)吃文化;(3)吃环境。

欧美人爱吃面食、油炸食品、酸甜食品、大块肉或肉片:饭前开胃菜、饭后甜品。

3、技巧性「例」招待客人询问饮料问题:应采用封闭式询问”请问您喝咖啡还是茶…”,而不要问开放式问题”需要什么饮料?”「例」公司会议,主席台上董事长和总经理座次安排有三个基本原则:(1)前排高于后排;(2)中央高于两侧;(3)政务活动中以左为上,国际惯例/商务活动中以右为上(左右指就座人之间的左右,与观众视角无关)。

商务礼仪与公共关系讲座笔记(下)第十二、三期适用范围——商务礼仪操作的层次与分寸层次:有所为(主动、高端)、有所不为(被动、中端,比较容易,如”6禁”);「有所为例」指彩与唇彩应协调一致、和内衣或衬衫的主色调协调;尽可能选用统一品牌的系列化妆品。

适用范围主要包括三个场合,其他场合不需要讲商务礼仪:1、初次交往「例」人际距离:从企业环境看企业管理状况的3个要点(1)没有噪音(走动声音、高声喧哗等);(2)着装规范(从皮鞋看人,一屋不扫何以扫天下);(3)员工与客人接触时距离有度。

金正昆讲礼仪笔记

金正昆节庆礼仪约定性民俗性地域性七个字：衣食住行访谈送有约在先，提前确认。

适可而止：礼节性拜访以十分钟为宜。

亲朋好友拜访以半小时为宜。

一般不留下吃饭。

修饰自我：维护自身形象，1，服饰2，修饰仪表，理发，刮胡子，发型3，无异味，洗头洗澡，不吃刺激性食物。

鞋袜的卫生。

凤凰头扫帚脚。

注意活动有度：避免尴尬礼品的选择：关系是否重视，人际关系的冷暖亲疏。

好例：礼轻情意重，出生那天的报纸复印件送老师。

重在传递爱心和情感。

过年礼品选择：便携性，喜庆性（鲜花，书籍，音乐京剧光盘），亲朋好友之外不要赠送食品。

接待：有所分工，女主人陪同客人，男主人迎来送往。

准备好足量的接待品。

注意客人座次的排列。

先来后到的顺序排列；不排列。

痛苦来自比较之中。

上座：面门为上；以右为上（古人左高，公务员也是左高，国际右高）；主人右侧为主宾；居中为上；前排为上；以远为上（离门最远）。

主人要制造谈话的节日氛围：话题：谈近况（报喜不报忧），谈时效性话题，去哪玩，重大新闻。

谈轻松愉快的话题，电影电视球赛小吃。

忌讳：谈悲哀的事，质疑对方，对谈论的话题进行是非判断，否定别人喜欢的事情（尊重别人就是尊重别人的选择，否定选择就是否定别人的品味）。

公共场所的礼仪注意距离：亲密距离，不适应公共场所。

交际距离，半米到一米。

礼仪距离，尊重的距离，与观众的距离。

公共距离，三米之外。

注意交通安全：行车走马三分险。

注意公共道德：随地抛洒废弃物和吐痰；不要制造噪音；围观别人；身边的礼仪形象的塑造社交场合男人看表，女人看包。

讲究的话，包的颜色和皮鞋的颜色一致。

女人看头，男人看腰。

化妆发型，化妆是一种教养。

男人腰带上不挂东西，挂的东西与社会地位相反。

符合身份：干什么要像什么。

学生着装，朴实无华，自然而然，和学生身份相称足矣。

国际交往中，裙装是正装。

裙服四忌：涉外交往中，黑色皮裙不要穿（妓装）；裙子袜子鞋子相配套；穿套裙不光腿，卖弄性感之嫌；避免三截腿，恶性分裂。

扬长避短：脖子短不穿高领衫，美在含蓄，若隐若现，浮想联翩。

礼仪培训笔记-金正昆

服饰礼仪一、男人打领带时最重要的礼仪是什么？1、配套的服装有讲究。

穿套装必须打领带，不穿套装不必打领带，穿短袖衬衫不要打领带。

2、领带的打法有讲究。

3、领带夹的使用。

一般人不用领带夹，穿制服、领导人、大老板用领带夹。

二、服装的功能1、功能实用；2、表示身份和地位；3、表示审美；三、衣服的礼仪要点1、衣服的穿着要符合身份；2、衣服的穿着要扬长避短；3、衣服的穿着要区分场合；着装的三大场合：办公场合（庄重保守）、社交场合（时尚个性）、休闲场合（舒适自然）。

4、衣服的穿着要遵守常规；四、穿西服的规则1、三色原则：穿西装时全身的颜色应该在三种之内。

2、三一定律：鞋子、腰带、公文包一个颜色，首选黑色。

3、三个错误：袖子上的商标没拆；重要场合穿夹克、短袖衬衫打领带；重要场合白色袜子、尼龙丝袜和西装搭配。

五、职场着装六大禁忌1、过分杂乱；2、过分鲜艳；3、过分暴露；不暴露胸部、不暴露肩部、不暴露背部、不暴露腰部、不暴露脚跟、不暴露脚趾。

4、过分透视；5、过分短小；6、过分紧身；六、佩戴饰物的礼仪1、以少为佳；就首饰而论，一般而言女性全身上下不多于三种，每种不多于两件。

2、同质同色；色彩和款式要协调，质地色彩要相同。

3、符合习俗；戒指戴左手，拇指一般不带。

食指：求爱，中指：热恋，无名指：结婚、订婚，小指：独身主义者。

4、注意搭配；要和服装和其它服饰搭配协调。

戴薄纱手套时戒指戴在手套里面（除新娘外），穿连裤袜时，脚链戴在袜子外面。

礼品礼仪一、关于礼品的两大问题1、礼品的定位；礼品是人际交往的通行证。

宣传品（公务交往）、纪念品（私人交往）。

2、礼品的选择；“人无我有，人有我优，人优我新”二、礼品赠送的5W规则1、Who，送给谁；2、What，送什么：礼品的时尚性、礼品的独特性、礼品的便携性3、Where，在什么地方送：公务交往礼品在办公场所送，私人交往礼品在私人场所送。

4、When，在什么时间送：拜访别人时，登门有礼，主人一般在客人告辞的时间送，公务礼品会见对方时或告别宴会上送。

观看金正昆讲礼仪个人观后学习笔记最新大全5篇

观看金正昆讲礼仪个人观后学习笔记最新大全5篇中国乃礼仪之邦，衣食足而知礼仪，这也是我们要去学习的东西，那么你知道金正昆讲礼仪观后感笔记该怎么写吗??为了方便大家，一起来看看吧!下面给大家分享关于观看金正昆讲礼仪个人观后学习笔记最新大全5篇，欢迎阅读!金正昆讲礼仪观后感笔记【1】通过观看了金正昆教授的《服务礼仪》后，让我感受颇深，我进一步认识到加强文明礼仪的重要性和必要性，理清了以往对于文明礼仪的肤浅认识和模糊观念。

服务礼仪是指服务行业的从业人员应具备的基本素质和应遵守的行为规范，是服务人员在工作岗位上，通过言谈、举止、行为等，对自己所服务的对象表示尊重和友好的行为规范和惯例。

简单地说，就是服务人员在工作场合适用的礼仪规范和工作艺术。

服务礼仪是体现服务的具体过程和手段，使无形的服务有形化、规范化、系统化。

良好的礼仪可以赢得陌生人的友善，赢得朋友的关心，赢得同事的尊重。

学习服务礼仪，其实是会让人受益终身的一件事情。

因为没有哪一项工作是不需要接触外界的，也没有哪一份职业是不用和人打交道的。

每当我看见或得到文雅得体的礼仪时，心中就会有敬重的感觉。

通过学习，知道了礼仪是一个人综合素质的体现，是一个人内在素质与仪表特点的和谐之美、综合之美、完善之美，更代表一种深刻的道德指引。

任何学习都不能是走过场，只要用心，任何学习都会有所收获。

学习也不是单纯理论知识的积累，更是要运用到工作实践中去。

如果说原本我还很自信自己一直做得都还算不错的话，通过学习我才知道什么是差距。

差距不仅仅体现在理论高度的欠缺，更多的还是体现在日常工作中的不足。

查找自已平时的工作我感觉有很多地方都做得不够到位，工作中有多少微笑的面孔是源于内心，有多少文明的用语是发自肺腑，有多少回能够把过往的司机当作自己的亲人去看待。

仅仅是为了应付领导的检查而格式化的去进行，而这些平时被忽略的问题造成的负面影响似乎又是我们所难以想像的。

“以人为本，以车为本”的服务理念究竟在我的服务中体现了多少呢?一想到如何把自己的本职工作做得力求完美，我就想起领导在一次讲话中提出的“严、实、细、恒”这四个字。

《我的学习日志——金正昆商务礼仪10》

我的学习日志
—金正昆商务礼仪（10） 2013/1/30 在此一节课中，金教授给讲的是商务交往中的会面礼仪。

见面之初，握手礼节用力在两公斤左右最佳，这样会给交往对象非常热情友善的感觉。

见面打招呼有三个重要问题：第一是问候有顺序，位低者先行，下级主动问候上级，主任主动问候客人，男士主动问候女士。

第二是因场合而异。

第三是内容有别。

商务交往中适用的称呼有四种：一是职务之称；二是技术职称，如教授等；三是行业称呼，如警察先生等；四是时尚型称呼，如先生等。

商务交往中有三种介绍：一是自我介绍，先递名片在做介绍，内容要规范；二是介绍别人，这里有两种介绍人：专职介绍人、双方的熟人、贵宾的介绍由我方职务最高者。

介绍的先后顺序是尊者居后，先介绍下级，先介绍晚辈，先介绍男士，先介绍主人及其公司的人。

第三是业务介绍，有两点要注意：一是把握时机，不能干扰交往对象，做到零干扰。

二是要掌握分寸，做到人无我有、人有我优、人优我新。

商务见面后的行礼也是由很大的讲究的。

握手要讲究前后顺序，先伸手者为地位高的人，男士在女士后，下级在上级伸手之后，职位低的在职位高的之后，客人到来之时主人先伸手，客人走的时候客人先伸手。

握手忌讳左手握手，一般要用右手，而且握手之时忌讳戴墨镜、戴帽子、戴手套。

《我的学习日志——金正昆商务礼仪9》

我的学习日志
—金正昆商务礼仪（9） 2013/1/29 在此节课中，金教授讲的是商务人员的语言艺术。

一个人的语言代表了其待人接物的基本态度。

商务人员在交往中有少说多听的特点，智者善听，愚者善说。

话少可以避免自己言多语失，话少可以表示我们待人谦恭之意，还能给别人虚心好学之感。

商务人员语言要正规，自我介绍要规范。

有三点注意事项：一是先递名片再自我介绍，这样可以恰到好处所要对方名片，可以加深对方印象，可以使自己节约时间；二是时间要简短；三是内容要完整，要做交际式自我介绍，包括单位、部门、职务、姓名。

商务人员语言要文明。

言为心声，说话时要有文明，要有格调。

商务交往有六不谈：一是不能非议国家和政府；二是不能谈论国家秘密和行业秘密；三是不能评论交往对象的内部事务；四是涉及格调不高的话题；五是不能在背后议论同行和同事；六是不能讨论私人问题。

向对方表示尊重和友善的最佳做法就是请教他擅长的问题。

当然也要注意这些问题对方要是擅长的，而且自己也要有所了解。

还可以谈论格调高雅的问题，例如哲学、历史、建筑、艺术、风土人情等。

还可以谈论轻松愉快的话题，例如电视剧，娱乐节目、体育比赛、流行时尚、烹饪小吃等。

还可以谈论天气状态。

商务人员语言要礼貌。

在商务交往中，礼貌用语一定要讲，否则就没有礼仪。

电话礼仪，在商务交往中会给对方留下非常深刻的印象。

电话形象涉及四点：一是通话内容；二是通话时机，除非特殊情况，一般不选在周一上午、礼拜五下班、周末通话；三是通话时的举止表现；四是电话公务，要有电话记录簿。

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观看金正昆讲礼仪个人观后学习笔记最新大全5篇

《我的学习日志——金正昆商务礼仪10》

《我的学习日志——金正昆商务礼仪9》

金正昆讲礼仪笔记