商务英语信函写作练习题
英语商务信函练习题
英语商务信函练习题Subject: Request for Proposal for Marketing ServicesDear [Recipient's Name],I hope this letter finds you in good health and high spirits. My name is [Your Name], and I am the Marketing Manager at [Your Company Name]. We are currently seeking a reliable and innovative marketing partner to help us enhance our brand presence and reach new heights in our industry.Our company, [Your Company Name], has been a leader in [Industry] for over [Number of Years] years, providing [Brief Description of Services/Products]. As we continue to grow and expand our market share, we are in need of a marketing agency that can offer a comprehensive strategy to support our objectives.We are particularly interested in the following services:1. Market Research: Conducting in-depth analysis of ourtarget audience, competitors, and market trends to inform our marketing strategy.2. Brand Strategy: Developing a cohesive brand identity that resonates with our audience and sets us apart from the competition.3. Content Creation: Producing high-quality, engaging content across various platforms to increase brand awareness andcustomer engagement.4. Digital Marketing: Implementing a robust digital marketing campaign, including SEO, social media management, and email marketing.5. Event Management: Organizing and executing successful events that showcase our brand and build relationships with key stakeholders.We are looking for a partner that not only has a proven track record of success but also shares our values of innovation, integrity, and commitment to excellence. To that end, we would like to request a proposal from your esteemed agency.Please include the following details in your proposal:- An overview of your company and team members who will be working on our account.- A detailed marketing plan tailored to our specific needs and objectives.- A breakdown of costs and a timeline for the proposed services.- References from previous clients who can vouch for the quality of your work.We would appreciate receiving your proposal by [Deadline], so that we can review it and schedule a meeting to discuss the details further. We are excited about the prospect of working with your team and look forward to exploring the possibilities.Thank you for considering our request. We eagerly await yourresponse.Warm regards,[Your Full Name][Your Position][Your Company Name][Your Contact Information]。
商务英语邮件写作题目
商务英语邮件写作题目Dear [Recipient's Name],I hope this email finds you well. I am writing to discuss an upcoming business opportunity that could greatly benefit both of our companies.Firstly, I would like to introduce our company, [Your Company Name]. We are a leading provider of [Your Company's Products/Services] in the industry, with a strong track record of delivering high-quality solutions to our clients. Our commitment to excellence and customer satisfaction has earned us a solid reputation in the market.I have recently come across your company, [Recipient's Company Name], and have been impressed with the innovative products and services you offer. It seems that our companies share a common goal of delivering exceptional value to our customers.After conducting a thorough market analysis, I believe there is a great potential for collaboration between our companies. Specifically, I would like to propose a strategic partnership that would leverage our respective strengths and expertise to create a mutually beneficial arrangement.To begin with, I suggest organizing a meeting where we can discuss the details of this partnership in person. This would provide us with an opportunity to further explore how our companies can complement each other and work together towards achieving our shared objectives. I am available for a meeting at your convenience, either in person or via video conference.Additionally, I would like to highlight some specific areas where I believe our collaboration would be particularly advantageous. Firstly, our research and development teams could work together to develop new and innovative products that would address the evolving needs of our customers. This would allow us to stay ahead of the competition and maintain a strong market position.Secondly, our sales and marketing teams could collaborate on joint promotional activities. By combining our efforts, we could reach a wider customer base and increase our market share. This could include joint advertising campaigns, trade show participation, and cross-promotion of our products and services.Furthermore, I believe there is a great potential for knowledge sharing and learning from each other's best practices. This could be achieved through regular meetings, workshops, and training sessions. By exchanging ideas and experiences, we could both benefit from valuable insights and improve our own operations.In terms of the financial aspects of this partnership, I am open to discussing different options that would be fair and mutually beneficial for both parties. This could include revenue sharing, joint investment, or any other arrangement that aligns with our shared goals and objectives.I am confident that a partnership between our companies would result in significant growth and success. I look forward to discussing this opportunity further and exploring how we can create a win-win situation for both of us. Please let me know your availability for a meeting, and I will be more than happy to coordinate the logistics.Thank you for your time and consideration. I am excited about the potential of working together and I am confident that our collaboration would be a fruitful one. I look forward to your positive response.Best regards,[Your Name][Your Position][Your Company Name][Contact Information]。
商务英语信函感谢信题目
商务英语信函感谢信题目篇一：商务英文感谢信商务英文感谢信导语：感谢信是常见英文信的题材。
在交往中受到了邀请，得到了对方热情的款待，或得到了他人的帮助、推荐、介绍，这些情境都需要写感谢信表达真诚的谢意。
感谢信应注意一事一谢，篇幅要简短，措辞要自然，语气要诚恳。
例文(一)date and place mr.____minister of _____ (address) beijing,chinadear minister,i am writing this letter to thank you for youwarm hospitality accorded to me and my delegation during our recent visit to your beautiful country. i would also like to thank you for your interestingdiscussion with me which i have found very informative and useful.during the entire visit, my delegation and i wereoverwhelmed by the enthusiasm expressed by your businessrepresentatives on cooperation with china. i sincerelyhope we could have more exchanges like this one when wewould be able to continue our interesting discussion on possible ways to expand our bilateral economic and traderelations and bring our business people together.i am looking forward to your early visit to chinawhen i will be able to pay back some of the hospitalityi received during my memorable stay in yur beautifulcountry. with kind personal regards,faithfully yours,(signed)mr.___ minister of economic cooperation(二)placedear mr/ms,thank you for your letter of june 4, enclosing an account of the organization and work of your chamber of commerce and industry.we are very grateful for such a detailed account of your activities. this information is certain to help increase our future cooperation.yours faithfully篇二：商英信函范本商务英语感谢信如何书写？感谢信是商务信函中经常出现的题材。
商务英语写作作业 2-答案
Key商务英语写作作业 2I.Multiple Choice. Choose the best answer to complete each of thefollowing sentence.1-5 BCACA 6-10 BDBCA 11-15 CABAB16-20 CCACC 21-25 ACCBD 26-30 CCBDCII.Put the following into Chinese.1. 促销，推销2. 一套产品说明书3. 工艺精湛4. 质量上乘，价格合理5. 特惠条款6. 享有盛誉7. 珍惜与贵方的业务8. 新高科产品展览会9. 免费试用10. 迎合市场需求11.凭样订购12.第一次订购13.决定成交14.履行交货15.将定货增加一倍16.恭候你方来函订货，我们将予以迅速办理。
17.根据你方的报盘，我方准备以单价四十美元购买五百张学生课桌。
18.请按上季订单，再订购教材400套。
19.我们愿意购买五十箱陶瓷茶具，如果单价不超过100元人民币。
20.请尽力妥善安排此定货，并以快递寄出。
21. 现金支付22. 即期汇票23. 电汇24. 交货付现25. 占压资金26. 几乎没有影响/作用27. 坚持惯常做法28. 优先考虑我们的要求29. 向你方开具远期汇票30. 按60天付款交单方式支付Ⅲ. Blank filling. Supply the missing words in the blanks to make the letter complete.Passage Onepleasure for superior trial quotedmarket grant beyond advantage immediatePassage Twoacknowledge, dated, have, signature, dispatched/forwarded/ shippedPassage Threefor inform/ say request it acceptableeach/ a in required exception lightⅣ. Translate the following sentences into English.1.We are a large-sized company specializing in manufacturing mechanicalequipment and export 75% of our product all over the world.2.We can assure you of the advanced workmanship, stable performance, andreasonable price of our products.3.Enclosed are a set of sales literature and a price list of our products. We shallappreciate your efforts to promote the sales of our products in your country.4.We advise you to take the opportunity and place an order promptly.5.We like to recommend you our new Fax Machine Mode 355E, which is ofsuperb quality. Its price is much lower than the other products on the market.6. We shall be pleased to receive your kind orders.7. Your order of any time shall have our best and immediate attention.8.If you should place us your order, we shall do our best to execute them to yoursatisfaction.9.Please forward us 600 bed sheets in accordance with your sample.10.I take much pleasure in placing an order with you as follows:11. In view of the small amount of this transaction, we are prepared to acceptpayment by D/P at sight for the value of the goods shipped.12.We have to make a request for an easier payment terms, for our funds arebeing tied up in numerous commitments.13.All items included in your order can be supplied from stock and will bepacked and shipped immediately upon receipt of your remittance.14.We have drawn on you for this amount of $1000 at sight through the Bank ofChina.15.The importer from Holland requests us to ship them a trial order on D/A terms. Ⅴ. Write a letter with the following given particulars.Letter OneDear Sirs,Thank you for you enquiry of May 10 for our carpets.We have the pleasure to inform you that we are the largest company in China, specializing in manufacturing hand-woven carpets for over 40 years. Our annual production exceeds 200,000 pieces.Our carpets have been exported to many countries like Germany, Australia, Japan, and enjoy a high fame. They are made of quality wool and silk, and well acknowledged for its exquisite workmanship, beautiful design, and natural comfort and warmth.Enclosed is our illustrated catalogue and pricelist for your reference.Your are warmly welcome to attend our exhibition held in Beijing on May 30.Your order will be given our immediate attention.Faithfully,Letter TwoDear Sirs,Subject: women’s cardigansFrom the samples you sent to us on May 10th, we have made selections. We take pleasure of placing you the following order, which we commend to your immediate and best attention:100 women’s c ardigans large-sized100 women’s cardigans middle-sized100 women’s cardigan small-sizedKindly forward these as early as possible. Enclosed please find a draft as the prices you offered us.Yours trulyLetter ThreeDear Sirs,Thank you for your letter of 20 June. We are pleased to acknowledge your order No.426 for colored candles.The modified terms of payment you propose are quite acceptable. A fax has been sent to you to this effect this morning.All the items in your order can be supplied from stock and will be packed and shipped immediately when your remittance by telegraphic transfer (T/T) is received.The relevant documents will be airmailed to you right after shipment is made. We will, of course, notify you by fax as soon as your order is shipped.You can rely on us to give prompt attention to this and any future orders you may place with us.Yours sincerely,。
八年级英语书信写作格式单选题40题
八年级英语书信写作格式单选题40题1.Which of the following is the correct salutation in a business letter?A.Dear Sir or MadamB.HelloC.Dear friendsD.Hi答案：A。
本题主要考查商务书信中正确的称呼语。
选项B“Hello”和选项D“Hi”通常用于较为随意的场合；选项C“Dear friends”更适用于写给一群熟悉的朋友，而商务书信通常使用较正式的“Dear Sir or Madam”。
2.In a personal letter, where do you usually write your name at the end?A.Above the signatureB.Below the signatureC.To the left of the signatureD.To the right of the signature答案：B。
在私人信件中，名字通常写在签名的下方。
3.Which of the following is NOT a part of the heading in a letter?A.The dateB.The sender's addressC.The receiver's nameD.The sender's name答案：C。
信头部分通常包括日期、发信人的地址和发信人的姓名，不包括收信人的姓名。
4.When writing the date in a letter, which format is correct?A.20th May, 2023B.20 May 2023C.20/5/2023D.20.5.2023答案：B。
日期的正确写法是“20 May 2023”。
5.In a formal letter, how do you start the body of the letter?A.Dear...B.Hi...C.Respected...D.Hello...答案：C。
经典：商务英语10种抱怨信函写作篇2
亲爱的克⾥夫先⽣：在过去的三个⽉中，我两次向贵⽅订购了相当数量的由罗伊所著的《便利的办公伙伴》⼀书，指定需要精装本。
但贵⽅由于精装本缺货，两次寄给我的都是平装本。
值得庆幸的是，我仍卖出⼀些平装本，但越来越多的顾客索要精装本。
（本对少有两家竞争者出售此书的精装本）。
随信寄上订单，购买75本《便利的办公伙伴》精装本。
请⽆论如何，不要寄给我其它替代物。
我现已⼤量平装本的库存。
6）For Shortweight (由于短重⽽要求索赔) Dear Sirs , We have just received the Survey Report from Shanghai Commodity Inspection Bureau evidencing that all drums of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. As the drums were intact , it is obvious that apple juice was short weight before shipment .Under such circumstances , we have to file a claim against you to the amount of RMB 850 plus inspection fee . we are enclosing the Survey Report No. TE(95)115 and looking for ward to your settlement at an early date . Yours faithfully . 亲爱的先⽣们： 我⽅刚刚收到上海商检局的栓验报告，证明所有苹果汁每桶少⼀⾄五公⽄,总共减少三千公⽄。
由于果汁完好⽆损，显⽽易见，苹果汁估装运前就不够重量。
外贸英语函电练习题
外贸英语函电练习题外贸英语函电练习题外贸英语函电是国际贸易中不可或缺的一环，它是商业沟通的重要工具。
函电的撰写需要准确的语法和专业的词汇，同时还需要考虑到文化差异和商业礼仪。
以下是一些外贸英语函电练习题，帮助大家提高写作能力和应对实际工作中的挑战。
题目一：询盘信假设你是一家贸易公司的销售经理，你收到了一封来自美国客户的询盘信。
请根据以下信息，回复客户的邮件，提供所需的产品信息。
Dear Sir/Madam,We are interested in your products and would like to inquire about the price, delivery time, and payment terms. Could you please send us a quotation for the following items:1. Product A: Quantity - 1000 units2. Product B: Quantity - 500 unitsPlease also provide information on the available colors, sizes, and any customization options. We are particularly interested in the quality and durability of the products.Looking forward to your prompt reply.Sincerely,John Smith参考答案：Dear John Smith,Thank you for your inquiry regarding our products. We are pleased to provide you with the requested information.Regarding the price, the unit price for Product A is $10 and for Product B is $15. These prices are based on the current exchange rate and are subject to change. For orders of 1000 units or more, we offer a 10% discount on the total price. The delivery time for both products is approximately 4 weeks from the date of order confirmation. We work closely with reliable shipping companies to ensure timely delivery.In terms of payment, we accept both letter of credit and wire transfer. For the first order, we require a 30% deposit upon order confirmation, with the remaining balance due before shipment.Product A is available in three colors: red, blue, and green. As for the sizes, we offer small, medium, and large. Customization options are available upon request, and we can discuss further details based on your specific requirements. Our products are known for their high quality and durability. We have strict quality control measures in place to ensure that our customers receive only the best products.If you have any further questions or need additional information, please feel free to contact us. We look forward to the opportunity to work with you.Best regards,[Your Name][Your Company]题目二：订单确认信假设你是一家贸易公司的销售经理，你收到了一份来自德国客户的订单确认信。
商务英语与商务写作考试 选择题 56题
1. 在商务电子邮件中，以下哪项是最不恰当的问候语？A. Dear Sir/MadamB. Hello TeamC. GreetingsD. Hey you2. 在撰写商务报告时，以下哪项是最重要的部分？A. 引言B. 结论C. 目录D. 附录3. 以下哪项是商务会议中有效的开场白？A. "Let's get started, shall we?"B. "I don't have much time, so let's hurry up."C. "Who's next on the agenda?"D. "Can everyone hear me?"4. 在商务谈判中，以下哪项是最不恰当的表达？A. "I understand your point of view."B. "That's not going to work for us."C. "I don't agree with you at all."D. "Let's find a compromise."5. 在商务信函中，以下哪项是最恰当的结束语？A. "Looking forward to your reply."B. "Don't forget to respond."C. "Hurry up and answer."D. "I'll be waiting impatiently."6. 在商务演讲中，以下哪项是最有效的结尾方式？A. 重复开场白B. 提出一个引人深思的问题C. 快速结束并离开D. 感谢听众但不提供联系方式7. 在商务写作中，以下哪项是最不恰当的语气？A. 正式B. 友好C. 命令式D. 专业8. 在商务沟通中，以下哪项是最有效的倾听技巧？A. 打断对方B. 重复对方的话C. 看手机D. 快速回答9. 在商务提案中，以下哪项是最重要的部分？A. 预算B. 执行计划C. 公司介绍D. 市场分析10. 在商务会议中，以下哪项是最不恰当的行为？A. 准时到达B. 关闭手机C. 打瞌睡D. 做笔记11. 在商务电子邮件中，以下哪项是最恰当的主题行？A. "Urgent"B. "Meeting"C. "Hello"D. "No subject"12. 在商务写作中，以下哪项是最不恰当的格式？A. 使用项目符号B. 使用大写字母C. 使用表格D. 使用图表13. 在商务谈判中，以下哪项是最有效的策略？A. 坚持己见B. 寻求共同点C. 拒绝妥协D. 威胁对方14. 在商务报告中，以下哪项是最不重要的部分？A. 数据分析B. 个人意见C. 结论D. 建议15. 在商务演讲中，以下哪项是最不恰当的表达？A. "Thank you for your attention."B. "I hope you enjoyed my presentation."C. "That's all, folks."D. "I don't have time for questions."16. 在商务写作中，以下哪项是最不恰当的词汇？A. "Therefore"B. "Obviously"C. "However"D. "Moreover"17. 在商务沟通中，以下哪项是最不恰当的态度？A. 尊重B. 合作C. 傲慢D. 耐心18. 在商务提案中，以下哪项是最不重要的部分？A. 项目目标B. 团队介绍C. 风险评估D. 时间表19. 在商务会议中，以下哪项是最不恰当的提问方式？A. "Can you clarify this point?"B. "Why are you saying that?"C. "Is this the best option?"D. "Do you have any questions?"20. 在商务电子邮件中，以下哪项是最不恰当的附件格式？A. PDFB. WordC. ExcelD. JPG21. 在商务写作中，以下哪项是最不恰当的段落结构？A. 主题句-支持句-结论句B. 结论句-主题句-支持句C. 支持句-主题句-结论句D. 主题句-结论句-支持句22. 在商务谈判中，以下哪项是最不恰当的策略？A. 提出合理的要求B. 使用威胁C. 寻求双赢的解决方案D. 保持冷静23. 在商务报告中，以下哪项是最不重要的部分？A. 引言B. 方法论C. 个人感受D. 数据分析24. 在商务演讲中，以下哪项是最不恰当的表达？A. "Let's move on to the next point."B. "I think we've covered everything."C. "I'm not sure about this."D. "Thank you for your time."25. 在商务写作中，以下哪项是最不恰当的语气？A. 正式B. 友好C. 命令式D. 专业26. 在商务沟通中，以下哪项是最不恰当的倾听技巧？A. 打断对方B. 重复对方的话C. 看手机D. 快速回答27. 在商务提案中，以下哪项是最不重要的部分？A. 预算B. 执行计划C. 公司介绍D. 市场分析28. 在商务会议中，以下哪项是最不恰当的行为？A. 准时到达B. 关闭手机C. 打瞌睡D. 做笔记29. 在商务电子邮件中，以下哪项是最不恰当的主题行？A. "Urgent"B. "Meeting"C. "Hello"D. "No subject"30. 在商务写作中，以下哪项是最不恰当的格式？A. 使用项目符号B. 使用大写字母C. 使用表格D. 使用图表31. 在商务谈判中，以下哪项是最不恰当的策略？A. 坚持己见B. 寻求共同点C. 拒绝妥协D. 威胁对方32. 在商务报告中，以下哪项是最不重要的部分？A. 数据分析B. 个人意见C. 结论D. 建议33. 在商务演讲中，以下哪项是最不恰当的表达？A. "Thank you for your attention."B. "I hope you enjoyed my presentation."C. "That's all, folks."D. "I don't have time for questions."34. 在商务写作中，以下哪项是最不恰当的词汇？A. "Therefore"B. "Obviously"C. "However"D. "Moreover"35. 在商务沟通中，以下哪项是最不恰当的态度？A. 尊重B. 合作C. 傲慢D. 耐心36. 在商务提案中，以下哪项是最不重要的部分？A. 项目目标B. 团队介绍C. 风险评估D. 时间表37. 在商务会议中，以下哪项是最不恰当的提问方式？A. "Can you clarify this point?"B. "Why are you saying that?"C. "Is this the best option?"D. "Do you have any questions?"38. 在商务电子邮件中，以下哪项是最不恰当的附件格式？A. PDFB. WordC. ExcelD. JPG39. 在商务写作中，以下哪项是最不恰当的段落结构？A. 主题句-支持句-结论句B. 结论句-主题句-支持句C. 支持句-主题句-结论句D. 主题句-结论句-支持句40. 在商务谈判中，以下哪项是最不恰当的策略？A. 提出合理的要求B. 使用威胁C. 寻求双赢的解决方案D. 保持冷静41. 在商务报告中，以下哪项是最不重要的部分？A. 引言B. 方法论C. 个人感受D. 数据分析42. 在商务演讲中，以下哪项是最不恰当的表达？A. "Let's move on to the next point."B. "I think we've covered everything."C. "I'm not sure about this."D. "Thank you for your time."43. 在商务写作中，以下哪项是最不恰当的语气？A. 正式B. 友好C. 命令式D. 专业44. 在商务沟通中，以下哪项是最不恰当的倾听技巧？A. 打断对方B. 重复对方的话C. 看手机D. 快速回答45. 在商务提案中，以下哪项是最不重要的部分？A. 预算B. 执行计划C. 公司介绍D. 市场分析46. 在商务会议中，以下哪项是最不恰当的行为？A. 准时到达B. 关闭手机C. 打瞌睡D. 做笔记47. 在商务电子邮件中，以下哪项是最不恰当的主题行？A. "Urgent"B. "Meeting"C. "Hello"D. "No subject"48. 在商务写作中，以下哪项是最不恰当的格式？A. 使用项目符号B. 使用大写字母C. 使用表格D. 使用图表49. 在商务谈判中，以下哪项是最不恰当的策略？A. 坚持己见B. 寻求共同点C. 拒绝妥协D. 威胁对方50. 在商务报告中，以下哪项是最不重要的部分？A. 数据分析B. 个人意见C. 结论D. 建议51. 在商务演讲中，以下哪项是最不恰当的表达？A. "Thank you for your attention."B. "I hope you enjoyed my presentation."C. "That's all, folks."D. "I don't have time for questions."52. 在商务写作中，以下哪项是最不恰当的词汇？A. "Therefore"B. "Obviously"C. "However"D. "Moreover"53. 在商务沟通中，以下哪项是最不恰当的态度？A. 尊重B. 合作C. 傲慢D. 耐心54. 在商务提案中，以下哪项是最不重要的部分？A. 项目目标B. 团队介绍C. 风险评估D. 时间表55. 在商务会议中，以下哪项是最不恰当的提问方式？A. "Can you clarify this point?"B. "Why are you saying that?"C. "Is this the best option?"D. "Do you have any questions?"56. 在商务电子邮件中，以下哪项是最不恰当的附件格式？A. PDFB. WordC. ExcelD. JPG答案：1. D2. A3. A4. C5. A6. B7. C8. B9. B10. C11. B12. B13. B14. B15. D16. B17. C18. B19. B20. D21. B22. B23. C24. C25. C26. A27. C28. C29. D30. B31. D32. B33. D34. B35. C36. B37. B38. D39. B40. B41. C42. C43. C44. A45. C46. C47. D48. B49. D50. B51. D52. B53. C54. B55. B56. D。
商务英语函电练习题
商务英语函电练习题
随着全球化的加深，商务英语函电已成为商业领域中不可或缺的一部分。
无论是与客户、供应商、合作伙伴或同事之间的沟通，书写一封清晰、准确的商务英语函电显得尤为重要。
为了帮助提升您的商务英语函电写作能力，以下是一些练习题供您参考：
1. 标题：询价函
内容：您的公司对某产品感兴趣，请提供最新的产品目录、价格列表和交货条件。
2. 标题：订单确认函
内容：确认您的订单，并告知预计的交货日期和付款方式。
3. 标题：道歉信
内容：就过去的一次失误给客户道歉，并解释导致该失误的原因，同时说明将如何避免类似情况再次发生。
4. 标题：申请延期交货
内容：由于生产问题，无法按时交付订单，请问能否将交货期延期至下个月初？
5. 标题：介绍新产品
内容：介绍公司最新推出的产品，重点突出其特点、性能和优势。
6. 标题：邀请参加展览会
内容：邀请客户参加即将举行的展览会，并提供展位号和详细信息。
7. 标题：投诉信
内容：就最近收到的订单出现的质量问题表达投诉，并要求进行退款或更换产品。
8. 标题：感谢合作
内容：感谢合作伙伴长期以来的支持与合作，并表达对未来合作的期望。
9. 标题：面试邀请信
内容：邀请候选人来参加公司的职位面试，并告知时间、地点和需要准备的材料。
10. 标题：合同讨论会议邀请
内容：邀请各相关方参加一个会议，讨论合同条款和条件，并商讨后续的合作事宜。
以上是一些商务英语函电的练习题，通过进行这些练习，您可以提升您的商务英语写作能力，熟悉商务英语函电常见的格式和用语。
祝您写作顺利！。
国际商务英语信函
国际商务英语信函Dear Mr. / Ms,Thank you for your letter No. A-3 of 6th May, offering us 6 UI-4 Viewdatas. We have passed it on to our Technical Department for their consideration.We shall reply as soon as possible.Yours faithfully中文参考：尊敬的先生/小姐：谢谢您五月六日标号为A-3的来信，该信向我们提供6 UI-4图像数据。
我们已把该信转给了技术部，备他们考虑。
我们将尽快回信。
你诚挚的1. Dear Mr. / Ms.,This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.Yours faithfully尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克·琼斯先生。
他将因公务在四月15日到四月中旬期间停留伦敦。
我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。
您诚挚的Back to Top2. Dear Mr. / Ms,We are pleased to introduce Mr. Wang You, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the ing season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithfully尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。
英语商务信函写作30题
英语商务信函写作30题1. In a business letter, which of the following greetings is the most appropriate?A. Dear FriendB. Dear Sir or MadamC. HelloD. Hi答案：B。
在商务信函中，“Dear Sir or Madam”是一种常见且较为正式、通用的开头问候语。
选项A“Dear Friend”过于随意，不适合商务场合。
选项C“Hello”和选项D“Hi”都太过口语化，不够正式。
2. When starting a business letter to a specific person whose name you know, which greeting should you use?A. To whom it may concernB. Dear SirC. Dear Mr. SmithD. Hello Mr. Smith答案：C。
当知道对方姓名时，应使用“Dear Mr. Smith”这种具体的称呼。
选项A“To whom it may concern”用于不知道收信人具体姓名的情况。
选项B“Dear Sir”不够具体。
选项D“Hello Mr. Smith”不够正式。
3. In a formal business letter, the greeting should be followed by:A. A commaB. A colonC. A semicolonD. A dash答案：A。
在正式商务信函中，问候语后应接逗号。
4. Which of the following is the correct format for the date in a business letter?A. 24th August 2024B. 24 August, 2024C. August 24, 2024D. 2024, August 24答案：C。
英语函电练习题
英语函电练习题Dear Sir/Madam,I am writing to you to inquire about the English language training courses that your institute offers. I am particularly interested in enhancing my spoken English skills and developing a better understanding of grammar and vocabulary.Could you please provide me with detailed information regarding the courses available, including the duration, schedule, and fees? Additionally, if there are any prerequisites or specific entry requirements, kindly let me know.Furthermore, I would appreciate it if you could send me brochures, course catalogs, and any other relevant materials that would assist me in making an informed decision about which program best suits my needs.Moreover, I would like to inquire about the qualifications and experience of the instructors in your institute. It would be helpful to know their educational background and if they are native English speakers or have extensive experience teaching English as a second language.As I am currently employed, it would be beneficial for me to know if the institute offers flexible class timings, such as evening or weekend classes. This flexibility would enable me to manage my work commitments while pursuing the language training.In addition, I am also interested in any opportunities for international language certifications that your institute may provide. Please inform me ofany recognized examinations or certifications that are offered upon completion of the courses.Lastly, I would appreciate it if you could inform me of the available payment methods and if there are any installment options for the course fees. This information will assist me in planning my finances accordingly.Thank you for your time and attention to my inquiry. I look forward to receiving the requested information at your earliest convenience. Should you require any further details or have any questions, please do not hesitate to contact me.Yours faithfully,[Your Name]。
商务英语信函写作精华
商务英语信函写作精华2006年07月23日星期日 15:38A.建立贸易关系1.我们愿与贵公司建立商务关系。
1.We are willing to eatablish trade relations with your company.2.我们希望与您建立业务往来。
2.Please allow us to express our hope of opening an account with you.3.我们很高兴地附上询价单第××号，请贵方报离岸价格。
3.We have pleasure in enclosing our file.4.我们确认向贵方购买……，随函附上订单确认书供参照。
4.We confirm having purchased from you …。
A confirmation order is enclosed for your reference.G.请求做代理商1.我们深盼与英国公司接洽，希望成为其销售代理商之一。
1.We are anxious to contact some British firms with a view to acting as their selling angents.2.如蒙考虑担任销售你们……代理商，我们将十分高兴。
2.We should be glad if you would consider our application to act as agents for the sale of your…。
H.请求报价1.兹函请提供……的报价。
1.We are writing to invite quotations for the supply of…2.请将定期供应……之报价赐知。
2.Please let us have a quotation for the regular supply for…3.请将下列货品的最低价格赐知。
国际商务英语函电参考答案
国际商务英语函电参考答案Key to Skill TrainingI. Write a letter in English asking foramendments to the following letter of credit by checking it with the given contract terms. Dear Sirs,Thank you very much for your L/C No. BOC92/10/05. However, upon checking, we have found the following discrepancies and would appreciate it very much if you will make the necessary amendments as early as possible so as to facilitate our shipping arrangement:1. The amount of the credit should beCAN$125,000 (Say Canadian DollarsOne Hundred and Twenty-five ThousandOnly) instead of CAN$120,000.2. The Bill of Lading should be marked “freight prepaid” instead of “freight to collect”.3. Please delete Insurance Policies (or Certificates) from the credit.4. The port of destination should be Vancouver instead of Montreal.5. The goods are to be in tins of 340 gramsinstead of 430 grams.6. The credit should expire on December 15,1992 for negotiation in China insteadof November 30, 1992.We await your early amendments.Yours faithfully,II. Write a letter in English asking for amendments to the following letter of credit by checking it with the given contract terms.Dears,We are pleased to have received your L/C No. LOC 5797 against S/C No. 03-331.However, we found some points that do not conform to the terms in the contract and would request you to make the following amendments: 1) The amount in words should read “SayRenminbi Four Hundred Seventy-sevenThousand Five Hundred Only”.2) Add the wo rding “as per CIC of January 1st, 1981” to the insurance clause.3) Insert “C2%” after “CIF”.4) Time of shipment should be “August 31, 2003” instead of “July 31, 2003”.5) The port of destination should be Rotterdam instead of Liverpool.We thank you in advance for your cooperation.Sincerely yours,III. Write a letter for amendments according to the following note .July 30, 2004Fuji Trading Co., Ltd.Yamashita-cho, Naka-kuYohohamaDear Sir or Madam,Thank you for your L/C No. MMK7664 issuedby NALABILU BANK YAKOHAMA BRANCH.But when we checked its clauses we found with regret that your L/C calls for the Bill of Lading, which we are of course unable to obtain, for it is agreed in the contract that the goods will be dispatched by air cargo so as to ensure freshness.Further more, your L/C also requires Manufacturer’s Certificate, which is not included in the contract. In fact, the contracted commodity is a kind of agricultural produce. It is impossible for us to present a manufacturer’s certificate.As to partial shipments, it would be to our mutual benefit if we could ship immediately whatever is ready instead of waiting for the whole shipment to be completed. Therefore, we’d like you to amend your L/C to read as “partial shipments allowed”.In addition, as this is the first time we do business with clients in your country, we request the L/C must be confirmed by a first-class bank, which is also clearly stated in the contract. We shall appreciate it if you can cooperate with us in this respect.Since the first lots of goods is now ready for shipment, we shall be grateful if you instruct your bank to amend the relevant L/C as soon as possible.Yours sincerely,Huaxiang Foodstuff Trading CompanyLi MingChapter VIIShipmentLesson Eighteen(A) Urging Shipment (B) Reply(C) Urging Shipment (D) ReplyI. About the letters:In foreign trade, it is very important that shipment should be made in strict accordance with the prescribed time of the contract. The earlier the shipment is made, the sooner the proceeds can be collected. Letter A &C are from the buyers to the sellers. In the letters, the buyers makes complaints about the sellers’failure in making a timely delivery in a very polite manner and urge the sellers to make timely shipment of their contracted goods as they are in urgent need of the goods. Letter B&D are the sellers’ reply to the buyers. In the letters the sellers explain the reason of the late of the shipment. Meanwhile the sellers inform the buyers that the order has already been dispatched.II. Additional notes:1.approach.vt 与……接洽（尤指初次联系）；处理n. 方法I’m afraid I have to insist that you approach the insurance company for settlement.恐怕我得坚持应由你方向保险公司联系，要求解决。
商务信函练习题
1. We would appreciate it if you could send us the shipping instructions immediately.若贵方能将装运要求尽快寄给我方，我方将不胜感激。
2. We shall write and ask for their ceiling for the advertising project and then we can budget accordingly.我们将写信询问他们广告项目的最高费用，然后相应作出预算。
3. As to the affairs on negotiation of draft（汇票）, we would like to have them performed at the Bank of Taiwan, Taipei.我方希望台北的台湾银行完成有关汇票的承兑事宜。
4. We should be obliged for your immediate amendment of the L/C to enable us to make timely shipment.敬请尽快修改信用证，我方好准时发货。
5. Y our early reply is highly appreciated.承蒙早日回复，不胜感激。
6. In reply to your enquiry of Jane 7, 1999, I respectfully offer my latest quotation herewith.兹答复贵方一九九九年一月七日来函，特随函奉上我方最新报价。
7. Please produce according to the enclosed drawing and specification and send us some shipping samples for approval before shipment. We will remit money to you by T/T as soon as the samples are approved.8.敬请优先考虑上述请求。
国开电大本科《商务英语4》机考写作题题库105
国开电大本科 《商务英语4》 机考题库写作题说明：资料整理于2023年2月，适用于2023年2月底3月初期末机考考试；目前尚不确定是否有此题型。
根据要求写作文--[写一封加薪申请书][试题一]According to the following information,please write an application letter for salary raise within 100 words.(1)You are Albert,and your boss is Mr.Green.(2)Your reasons for the letter.(3)Your expectation for the salary raise.备注翻译：根据以下资料，请在100字以内写一封加薪申请书。
(1)你是艾伯特，你的老板是格林先生。
(2)你写这封信的理由。
(3)你对加薪的期望。
参考答案：Dear Mr.Green,As I approach my third year in the job,I find myself more dedicated,devoted and motivated than I ever was.I am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performance.The performance review demonstrate show hard I have worked and how much commitment I am willing to put.I hope you agree with me that better performance and hard work should be rewarded.I hereby kindly ask you to consider a salary adjustment commensurate with my performance.I am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay.Thank you.Sincerely,Albert[试题二]According to the following information,please write an application letter for salary raise.(1)You are George,and your boss is Mr.Smith.(2)Your reasons for the letter(3)Your expectation for the salary raise备注翻译：请根据以下信息，写一封加薪申请信。
商务英语信函写作习题
《商务英语信函写作》练习题I.I.Choose the best answer:1. 1.Please let us know _____the tendency of your market.a. forb. inc. ofd. with2. We _____ like to know more about the products you advertised in South Asian Trade.a. couldb. wouldc. shouldd. had3. We are now _____ your inquiry of October 12th.a. on receipt ofb. upon receipt ofc. in receipt ofd. in reception of4. We have received your enquiry of 15 July____you advise us of your interest in Cashmere.a. in whichb. from whichc. at whichd. which5. We have received your letter of September 12, _____ we are glad to know that you are interest in our electric heaters.a. whichb. at whichc. in whichd. from which6. We shall be pleased to send you the necessary information _____ our machine tools.a. onb. aboutc. ofd. in7. Our catalog ____ shows various types of bathroom fittings and their available sizes.a. enclosedb. that enclosedc. is enclosedd. which enclosed8. I want to acquaint myself _____ the supply position of steel products.a. ofb. withc. ford. about9. We must insist _____ hearing from you within the next 10 days.a. inb. overc. ond. to10. All prices must be quoted _____ US dollars.a. inb. onc. ford. as11. As requested, we are _____ our quotation and shall appreciated your placing orders with us as early as possible.a. acceptingb. takingc. submittingd. thinking12. Your import manager wrote us last week that our price was _____ and asked us to secure supplies.a. acceptableb. managerialc. impossibled. unfortunate13. Our quotation _____ 30,000 tons of corn is valid for 10 days.a. tob. afterc. ifd. for14. Please _____ us for the supply of the items listed in the enclosed inquiry form.a. giveb. offerc. quoted. send15. Please keep us posted of the developments in your market _____ we can adjust our quotations to the extent you indicate.a. so thatb. such thatc. as long asd. so long as16. Please let us have your lowest quotation on CIF Lagos basis _____ 500 pieces of 24” electric fans.a. inb. atc. ford. on17. Please reply _____ fax if you find our quotation acceptable.a. inb. with ac. byd. with18. We agree to the amendments to the contract _____ requested in your letter of May5.a. to beb. likec. whend. as19. We can not make any offers as the goods are _____.a. without stockb. out of stockc. no stockd. not in stock20. We _____ you for the special offer you send us.a. thankb. appreciatec. are gratefuld. are indebted21. We are offering you goods _____ the very high quality.a. ofb. atc. ford. with22. We are pleased to _____ your offer and place a trial order with you.a. make advantage ofb. make use ofc. take advantage ofd. take use of23. We would make you the following offer, subject to your reply __us not later than May 8.a. reachb. reachingc. reachesd. being reached24. Please make us your best possible firm offer on CIF New York basis _____ terms of payment and the earliest date of shipment.a. which was statingb. statingc. statesd. stated25. A growing demand can _____ increased price.a. resultb. result toc. result ind. result from26. CIF is a price term, meaning the price includes the cost of goods, the insurance and _____ for carrying the goods up to the destination.a. paymentb. freightc. premiumd. forwarding27. As you are our regular customer, we think we may concede _____ price provided you give us an order for a minimum of 100 units.a. withb. atc. ind. to28. We need an agent in that country to help us to _____ our products.a. marketb. displayc. disposed. buy29. Because of the____nature of the agreement, I was reluctant to discuss with him in office.a. confidentialb. reheatedc. secretd.sophisticated30. Our service representative will phone you to make an appointment __your convenience.a. inb. forc. atd. of31. The bank will, as _____ by the national policies, give joint venture active support.a. called atb. called forc. called forthd. called off32. _____ we would like to co-operate with you, we do not think there is room for a reduction in our price.a. Evenb. Asc. Muchd. Much as33. _____ you can make a reduction of 5% no business is possible.a. In caseb. Providedc. Ifd. Unless34 _____ you can reduce your quotations, we shall have to buy elsewhere.a. Beforeb. Afterc. Seeing thatd. Unless35. The contents of the bidding documents mentioned above shall be _____.a. as followingb. as followedc. as followd. as follows36. All their orders have been _____.a. doneb. executedc. effectedd. made37. As you failed to make delivery in time, we have no choice _____ our order with you.a. but to cancelb. but cancelc. but cancelingd. but cancelled38. I have looked _____ your order, and I can assure you that everything is on schedule.a. atb. onc. withind. into39. We confirm _____ from you the following commodities.a. to purchaseb. purchasec. having purchasedd. to have purchased40. On October 15, my company entered _____ an agreement with your firm to purchase a total of 18,000 gallons of house paint.a. tob. onc. intod. at41. Please advise at what price your clients will place orders _____ us.a. ofb. forc. byd. with42. Please indicate on the enclosed your order form____you will place a cash order now.a. whenb. whetherc. untild. unless42. But for their assistance our company would not have made such a great progress _____.a. soon than what had expectb. soon than what was expectedc. sooner than what wasd. sooner than what had been expected43. We expect _____ a trial order with you in the near future.a. to have placedb. to placec. to placingd. placing44. We look forward to _____ a trial order.a. receivingb. receive from youc. receiptd. receipt you45. We trust that the high quality of our products will _____ you to place a repeat order.a. appealb. inducec. attractd. seduce46. As our factory is now fully occupied with orders, we regret having to _____yours.a. refuseb. declinec. rejectd. return47. Some customers requested us to _____ our price because they consider it too high.a. bring downb. get downc. put downd. take down48. The car I bought last week _____ me $3,000.00.a. costb. spendc. costedd. spent49. The price of all laptop computers will _____ by 10 percent on May 1.a. depressb. descendc. declined. devalue50. We also wish to advise you that the price we quoted are our _____ prices.a. newb. cheapc. rock bottomd. easiest51. We prefer your quotation _____ CIF San Francisco basis.a. forb. withc. ond. at52. We are pleased to enclose a _____ quotation for bathroom showers.a. detailb. detailedc. detailingd. details53. We find your quotation for _____ much too high.a. women blousesb. woman’s blousesc. women’s blousesd. blouses54. We have been souring from local firms who _____ send us quotations regularly.a. are used tob. use toc. used tod. is used to55. I am sure we can work out a _____ arrangement to handle the repairs.a. satisfiedb. satisfactoryc. satisfyingd. satisfy56. I would appreciate _____ me an up-to-date price list for your supplies.a. if you would sendb. you sendc. that you would sendd. your sending57. Could you allow me _____ 30 days to clear my account?a. anotherb. a furtherc. additionald. an extra58. At this restaurant, you can pay _____ credit card.a. inb. withc. byd. fromII. Put the following sentences into English:1. 1.为使我们熟悉贵公司的产品，我们需要一些技术方面的细节。
（完整版）商务英语信函写作练习题
（完整版）商务英语信函写作练习题《商务英语信函写作》练习题I.Choose the best answer:1.Please let us know _____the tendency of your market.a. forb. inc. ofd. with2. We _____ like to know more about the products you advertised in South Asian Trade.a. couldb. wouldc. shouldd. had3. We are now _____ your inquiry of October 12th.a. on receipt ofb. upon receipt ofc. in receipt ofd. in reception of4. We have received your enquiry of 15 July____you advise us of your interest in Cashmere.a. in whichb. from whichc. at whichd. which5. We have received your letter of September 12, _____ we are glad to know that you are interest in our electric heaters.a. whichb. at whichc. in whichd. from which6. We shall be pleased to send you the necessary information _____ our machine tools.a. onb. aboutc. ofd. in7. Our catalog ____ shows various types of bathroom fittings and their available sizes.a. enclosedb. that enclosedc. is enclosedd. which enclosed8. I want to acquaint myself _____ the supply position of steel products.a. ofb. withc. ford. about9. We must insist _____ hearing from you within the next 10 days.a. inb. overc. ond. to10. All prices must be quoted _____ US dollars.a. inb. onc. ford. as11. As requested, we are _____ our quotation and shall appreciated your placing orders with us as early as possible.a. acceptingb. takingc. submittingd. thinking12. Your import manager wrote us last week that our price was _____ and asked us to secure supplies.a. acceptableb. managerialc. impossibled. unfortunate13. Our quotation _____ 30,000 tons of corn is valid for 10 days.a. tob. afterc. ifd. for14. Please _____ us for the supply of the items listed in the enclosed inquiry form.a. giveb. offerc. quoted. send15. Please keep us posted of the developments in your market _____ we can adjust our quotations to the extent you indicate.a. so thatb. such thatc. as long asd. so long as16. Please let us have your lowest quotation on CIF Lagos basis _____ 500 pieces of 24”electric fans.a. inb. atc. ford. on17. Please reply _____ fax if you find our quotation acceptable.a. inb. with ac. byd. with18. We agree to the amendments to the contract _____ requested in your letter of May 5.a. to beb. likec. whend. as19. We can not make any offers as the goods are _____.a. without stockb. out of stockc. no stockd. not in stock20. We _____ you for the special offer you send us.a. thankb. appreciatec. are gratefuld. are indebted21. We are offering you goods _____ the very high quality.a. ofb. atc. ford. with22. We are pleased to _____ your offer and place a trial order with you.a. make advantage ofb. make use ofc. take advantage ofd. take use of23. We would make you the following offer, subject to your reply __us not later than May 8.a. reachb. reachingc. reachesd. being reached24. Please make us your best possible firm offer on CIF New York basis _____ terms of payment and the earliest date of shipment.a. which was statingb. statingc. statesd. stated25. A growing demand can _____ increased price.a. resultb. result toc. result ind. result from26. CIF is a price term, meaning the price includes the cost of goods, the insurance and _____ for carrying the goods up to thedestination.a. paymentb. freightc. premiumd. forwarding27. As you are our regular customer, we think we may concede _____ price provided you give us an order for a minimum of 100 units.a. withb. atc. ind. to28. We need an agent in that country to help us to _____ our products.a. marketb. displayc. disposed. buy29. Because of the____nature of the agreement, I was reluctant to discuss with him in office.a. confidentialb. reheatedc. secretd.sophisticated30. Our service representative will phone you to make an appointment __your convenience.a. inb. forc. atd. of31. The bank will, as _____ by the national policies, give joint venture active support.a. called atb. called forc. called forthd. called off32. _____ we would like to co-operate with you, we do not think there is room for a reduction in our price.a. Evenb. Asc. Muchd. Much as33. _____ you can make a reduction of 5% no business is possible.a. In caseb. Providedc. Ifd. Unless34 _____ you can reduce your quotations, we shall have to buy elsewhere.a. Beforeb. Afterc. Seeing thatd. Unless35. The contents of the bidding documents mentioned above shall be _____.a. as followingb. as followedc. as followd. as follows36. All their orders have been _____.a. doneb. executedc. effectedd. made37. As you failed to make delivery in time, we have no choice _____ our order with you.a. but to cancelb. but cancelc. but cancelingd. but cancelled38. I have looked _____ your order, and I can assure you that everything is on schedule.a. atb. onc. withind. into39. We confirm _____ from you the following commodities.a. to purchaseb. purchasec. having purchasedd. to have purchased40. On October 15, my company entered _____ an agreement with your firm to purchase a total of 18,000 gallons of house paint.a. tob. onc. intod. at41. Please advise at what price your clients will place orders _____ us.a. ofb. forc. byd. with42. Please indicate on the enclosed your order form____you will place a cash order now.a. whenb. whetherc. untild. unless42. But for their assistance our company would not have made such a great progress _____.a. soon than what had expectb. soon than what was expectedc. sooner than what wasd. sooner than what had been expected43. We expect _____ a trial order with you in the near future.a. to have placedb. to placec. to placingd. placing44. We look forward to _____ a trial order.a. receivingb. receive from youc. receiptd. receipt you45. We trust that the high quality of our products will _____ you to place a repeat order.a. appealb. inducec. attractd. seduce46. As our factory is now fully occupied with orders, we regret having to _____yours.a. refuseb. declinec. rejectd. return47. Some customers requested us to _____ our price because they consider it too high.a. bring downb. get downc. put downd. take down48. The car I bought last week _____ me $3,000.00.a. costb. spendc. costedd. spent49. The price of all laptop computers will _____ by 10 percent on May 1.a. depressb. descendc. declined. devalue50. We also wish to advise you that the prices we quoted are our _____ prices.a. newb. cheapc. rock bottomd. easiest51. We prefer your quotation _____ CIF San Francisco basis.a. forb. withc. ond. at52. We are pleased to enclose a _____ quotation for bathroom showers.a. detailb. detailedc. detailingd. details53. We find your quotation for _____ much too high.a. women blousesb. woman’s blousesc. women’s blousesd. blouses54. We have been souring from local firms who _____ send us quotations regularly.a. are used tob. use toc. used tod. is used to55. I am sure we can work out a _____ arrangement to handle the repairs.a. satisfiedb. satisfactoryc. satisfyingd. satisfy56. I would appreciate _____ me an up-to-date price list foryour supplies.a. if you would sendb. you sendc. that you would sendd. your sending57. Could you allow me _____ 30 days to clear my account?a. anotherb. a furtherc. additionald. an extra58. At this restaurant, you can pay _____ credit card.a. inb. withc. byd. fromII. Put the following sentences into English:1.为使我们熟悉贵公司的产品，我们需要一些技术方面的细节。
商务英语信函：索赔理由及依据汇总
商务英语信函:索赔理由及依据汇总下面是店铺整理的商务英语信函之索赔理由及依据汇总，以供大家学习参考。
(一)1.The landed goods were quite different from what expected.到岸的货物和我们所期望的货物不太相同。
2. We find …… so we have to ask you to indemnify us for a loss of ￡6,000.我们发现…..，因此我方不得不向贵方索赔6000英镑的损失。
3. This consignment is not up to the standard stipulated in the contract. We are now lodging a claim against you for ￡2,000.这批货物的质量低于合同里规定的标准，我们现在向贵方提出索赔我方2000英镑。
4. The quality of you shipment for our order is not in conformity with the specifications, we must therefore lodge a claim against you for the amount of ￡280,000.贵方所运输的我方订购的货物质量与规格不太符，我方必须向你方提出索赔，赔偿我方280000英镑。
5. Case NO 16 was found to be 3 packages short.第16号箱中少了3包货物。
6. We are now lodging a claim against you for the shortweight of fertilizer.我方现向贵方索赔，赔偿我方的化肥短缺。
7. We have to ask for compensation of the loss incurred as a result of the interior quality of the goods concerned.我方不得不向贵方提出索赔，赔偿我方因劣质货物而造成的损失。
MBA商务英语写作：抱怨、索赔和理赔信函(下)
MBA商务英语写作：抱怨、索赔和理赔信函(下)（2）Settlements (理赔信函) 对于抱怨、索赔信函，最得要的是给予及时、迅速和明确的答复。
若问题出现确属自己的责任，应立即设法纠正或谋求解决的方法，保持同客户友好的合作关系；若一时没有定论，也应先回复来信，告知对方正在调查，设法弥补；万一遇到不合理的要求应心平气和、态度礼貌指明，以求给对方留下良好印象，促使问题尽快解决。
此类信件大致可以分成以下两类：1）Accept the Customers Request and Apologize (接受顾客要求并致歉)在商业往业中，无论怎样的小心为客户服务，总不免出现失误。
然而，失误本身并不可耻，重要的是勇于承认并诚心致谦。
书写此类解决投诉信件时应注意：＊首先道谦，并说明正在采取或准备采取的纠正失误的措施；＊若有可能，说明产生失误的原因；＊不要保证以后再不失误，出错是难免的，仅仅说明将尽可能减少失误率。
＊主动、乐观、礼貌地结束信件。
希望失误能被原谅，并恢复正常贸易关系。
A.Dear Mr Barrett,The lathes you ordered are on the truck and should be your place on Friday of this week .When I investigated the matter ,I was astounded to learn that original goods were sent to another custo9mer . Its hard to account for such an error ,and the only excuse I can offer is that weve had several part-time warehouse people this month to fill in for some of the regular crew who are on vacation . I hope ,Mr .Barrett ,that this special shipment will compensate in part for the trouble we have caused to you. Please forgive us for our delay of shipment . Sincerely yours , 亲爱的巴雷特先生：您所订购的车订床现已装上卡车，将于本周五运至贵处。
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商务英语信函写作练习题《商务英语信函写作》练习题I.Choose the best answer:1.Please let us know _____the tendency of your market.a. forb. inc. ofd. with2. We _____ like to know more about the products you advertised in South Asian Trade.a. couldb. wouldc. shouldd. had3. We are now _____ your inquiry of October 12th.a. on receipt ofb. upon receipt ofc. in receipt ofd. in reception of4. We have received your enquiry of 15 July____you advise us of your interest in Cashmere.a. in whichb. from whichc. at whichd. which5. We have received your letter of September 12, _____ we are glad to know that you are interest in our electric heaters.a. whichb. at whichc. in whichd. from which6. We shall be pleased to send you the necessary information _____ our machine tools.a. onb. aboutc. ofd. in7. Our catalog ____ shows various types of bathroom fittings and their available sizes.a. enclosedb. that enclosedc. is enclosedd. which enclosed8. I want to acquaint myself _____ the supply position of steel products.a. ofb. withc. ford. about9. We must insist _____ hearing from you within the next 10 days.a. inb. overc. ond. to10. All prices must be quoted _____ US dollars.a. inb. onc. ford. as11. As requested, we are _____ our quotation and shall appreciated your placing orders with us as early as possible.a. acceptingb. takingc. submittingd. thinking12. Your import manager wrote us last week that our price was _____ and asked us to secure supplies.a. acceptableb. managerialc. impossibled. unfortunate13. Our quotation _____ 30,000 tons of corn is valid for 10 days.a. tob. afterc. ifd. for14. Please _____ us for the supply of the items listed in the enclosed inquiry form.a. giveb. offerc. quoted. send15. Please keep us posted of the developments in your market _____ we can adjust our quotations to the extent you indicate.a. so thatb. such thatc. as long asd. so long as16. Please let us have your lowest quotation on CIF Lagos basis _____ 500 pieces of 24”electric fans.a. inb. atc. ford. on17. Please reply _____ fax if you find our quotation acceptable.a. inb. with ac. byd. with18. We agree to the amendments to the contract _____ requested in your letter of May 5.a. to beb. likec. whend. as19. We can not make any offers as the goods are _____.a. without stockb. out of stockc. no stockd. not in stock20. We _____ you for the special offer you send us.a. thankb. appreciatec. are gratefuld. are indebted21. We are offering you goods _____ the very high quality.a. ofb. atc. ford. with22. We are pleased to _____ your offer and place a trial order with you.a. make advantage ofb. make use ofc. take advantage ofd. take use of23. We would make you the following offer, subject to your reply __us not later than May 8.a. reachb. reachingc. reachesd. being reached24. Please make us your best possible firm offer on CIF New York basis _____ terms of payment and the earliest date of shipment.a. which was statingb. statingc. statesd. stated25. A growing demand can _____ increased price.a. resultb. result toc. result ind. result from26. CIF is a price term, meaning the price includes the cost of goods, the insurance and _____ for carrying the goods up to the destination.a. paymentb. freightc. premiumd. forwarding27. As you are our regular customer, we think we may concede _____ price provided you give us an order for a minimum of 100 units.a. withb. atc. ind. to28. We need an agent in that country to help us to _____ our products.a. marketb. displayc. disposed. buy29. Because of the____nature of the agreement, I was reluctant to discuss with him in office.a. confidentialb. reheatedc. secretd.sophisticated30. Our service representative will phone you to make an appointment __your convenience.a. inb. forc. atd. of31. The bank will, as _____ by the national policies, give joint venture active support.a. called atb. called forc. called forthd. called off32. _____ we would like to co-operate with you, we do not think there is room for a reduction in our price.a. Evenb. Asc. Muchd. Much as33. _____ you can make a reduction of 5% no business is possible.a. In caseb. Providedc. Ifd. Unless34 _____ you can reduce your quotations, we shall have to buy elsewhere.a. Beforeb. Afterc. Seeing thatd. Unless35. The contents of the bidding documents mentioned above shall be _____.a. as followingb. as followedc. as followd. as follows36. All their orders have been _____.a. doneb. executedc. effectedd. made37. As you failed to make delivery in time, we have no choice _____ our order with you.a. but to cancelb. but cancelc. but cancelingd. but cancelled38. I have looked _____ your order, and I can assure you that everything is on schedule.a. atb. onc. withind. into39. We confirm _____ from you the following commodities.a. to purchaseb. purchasec. having purchasedd. to have purchased40. On October 15, my company entered _____ an agreement with your firm to purchase a total of 18,000 gallons of house paint.a. tob. onc. intod. at41. Please advise at what price your clients will place orders _____ us.a. ofb. forc. byd. with42. Please indicate on the enclosed your order form____you will place a cash order now.a. whenb. whetherc. untild. unless42. But for their assistance our company would not have made such a great progress _____.a. soon than what had expectb. soon than what was expectedc. sooner than what wasd. sooner than what had been expected43. We expect _____ a trial order with you in the near future.a. to have placedb. to placec. to placingd. placing44. We look forward to _____ a trial order.a. receivingb. receive from youc. receiptd. receipt you45. We trust that the high quality of our products will _____ you to place a repeat order.a. appealb. inducec. attractd. seduce46. As our factory is now fully occupied with orders, we regret having to _____yours.a. refuseb. declinec. rejectd. return47. Some customers requested us to _____ our price because they consider it too high.a. bring downb. get downc. put downd. take down48. The car I bought last week _____ me $3,000.00.a. costb. spendc. costedd. spent49. The price of all laptop computers will _____ by 10 percent on May 1.a. depressb. descendc. declined. devalue50. We also wish to advise you that the prices we quoted are our _____ prices.a. newb. cheapc. rock bottomd. easiest51. We prefer your quotation _____ CIF San Francisco basis.a. forb. withc. ond. at52. We are pleased to enclose a _____ quotation for bathroom showers.a. detailb. detailedc. detailingd. details53. We find your quotation for _____ much too high.a. women blousesb. woman’s blousesc. women’s blousesd. blouses54. We have been souring from local firms who _____ send us quotations regularly.a. are used tob. use toc. used tod. is used to55. I am sure we can work out a _____ arrangement to handle the repairs.a. satisfiedb. satisfactoryc. satisfyingd. satisfy56. I would appreciate _____ me an up-to-date price list for your supplies.a. if you would sendb. you sendc. that you would sendd. your sending57. Could you allow me _____ 30 days to clear my account?a. anotherb. a furtherc. additionald. an extra58. At this restaurant, you can pay _____ credit card.a. inb. withc. byd. fromII. Put the following sentences into English:1.为使我们熟悉贵公司的产品，我们需要一些技术方面的细节。